Guthrie Careers

Design, implement, and maintain automation and monitoring solutions for healthcare IT infrastructure to ensure high availability and operational resilience. | 3-5 years experience in enterprise IT automation and monitoring, proficiency with automation tools, monitoring platforms, cloud and container technologies, healthcare IT systems knowledge, and preferably a related bachelor's degree. | Summary: The Engineer, IT Automation and Monitoring is responsible for the design, implementation, support and maintenance of automation and monitoring solutions critical to healthcare operations including patient care, clinical applications, and administrative functions for The Guthrie Clinic (TGC). This role focuses on automating repetitive IT tasks, optimizing system performance, and proactively monitoring infrastructure to ensure high availability in a mission-critical healthcare environment. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to ensure operational resilience for TGC. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Experience: Preferred three to five (3 to 5) years of experience in implementing and managing automation and monitoring solutions in an enterprise environment; healthcare experience preferred. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization. Expertise in automation tools (e.g., Ansible, Terraform, Jenkins, PowerShell, Python). Proficiency in monitoring platforms (e.g., SolarWinds, Prometheus, Splunk). Knowledge of cloud environments (e.g., Azure, AWS) and containerized systems (e.g., Docker, Kubernetes). Strong understanding of Windows server environments. Experience with ITSM functionalities such as change control, CMDB and ticketing systems. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues. Education: Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience. Licenses/Certifications: Preferred certifications include Microsoft Certified: Azure Developer Associate. Essential Functions: Design, develop, and implement automation scripts and workflows (e.g., using Python, PowerShell, Ansible) to streamline IT operations, including provisioning, patching, and configuration management. Deploy and manage enterprise monitoring tools (e.g., SolarWinds, Nagios, Prometheus, Splunk) to proactively track the health, performance, and security of IT infrastructure, including servers, networks, databases, and applications. Analyze monitoring data to identify performance bottlenecks, predict potential issues, and implement automated remediation processes to ensure system reliability. Integrate automation and monitoring tools with healthcare systems and IT service management platforms (e.g., ServiceNow) to enhance operational efficiency. Configure automated alerts and escalation workflows to support rapid incident detection and response, minimizing downtime for critical healthcare systems. Work with IT teams, clinical staff, and vendors to gather requirements, troubleshoot issues, and implement automation and monitoring solutions tailored to TGC needs. Create technical documentation for automation scripts and monitoring configurations and provide training to IT staff on tool usage and best practices. Develop dashboards and reports to provide insights into system performance, automation outcomes, and compliance metrics for IT leadership. Collaborate with automation and monitoring tool vendors to ensure platform functionality, upgrades, and adherence to service level agreements (SLAs). Stay current on automation and monitoring trends (e.g., AIOps, Infrastructure as Code, cloud-native monitoring) and evaluate their potential to improve TGC operations. Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization. Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives. Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations. Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC. Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned

The Senior Engineer, IT Service Management is responsible for the design, implementation, support, and maintenance of ITSM solutions critical to healthcare operations. This role ensures high availability and performance for ITSM processes and collaborates with IT teams and stakeholders to align ITSM processes and tools. | Candidates should have 5 to 7 years of experience in implementing and managing ITSM processes in an enterprise environment, preferably in healthcare. A strong technical background, expertise in ITSM platforms, and proficiency in scripting and automation are essential. | Summary: The Senior Engineer, IT Service Management is responsible for the design, implementation, support and maintenance of solutions within the IT Service Management (ITSM) platform critical to healthcare operations including patient care, clinical applications, and administrative functions for The Guthrie Clinic (TGC). This role ensures high availability and performance for ITSM processes (change management, asset management, configuration management, incident management, knowledge management, problem management) and the overall CMDB in accordance with ITIL or industry best practices. The Sr. Engineer collaborates with IT teams, vendors, and hospital stakeholders to align ITSM processes and tools. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Experience: Preferred five to seven (5 to 7) years of experience in implementing and managing ITSM processes and a CMDB in an enterprise environment; healthcare experience preferred. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization. Expertise in ITSM platforms (e.g., ServiceNow) and configuration of workflows, forms, and reports. Proficiency in scripting and automation (e.g., JavaScript, PowerShell, Python) for ITSM integrations. Experience with ITIL processes (change management, asset management, configuration management, incident management, knowledge management, problem management). Experience architecting and deploying ITSM and ITAM solutions within large enterprise environments. Advanced expertise in reporting tools (e.g., Power BI, Tableau). Experience with web technologies such as JavaScript, HTML, CSS and REST/SOAP web services. Solid understanding of IT infrastructure components such as servers, network, storage systems and virtualization technologies. Experience with ITSM functionalities such as change control, CMDB and ticketing systems. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues. Education: Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience. Licenses/Certifications: Preferred certifications include ServiceNow Certified System Administrator, ITIL 4 Foundation. Essential Functions: Configure, deploy, and maintain ITSM platforms (e.g., ServiceNow) to support change management, asset management, configuration management, incident management, knowledge management, and problem management processes. Design and improve ITSM workflows to streamline IT service delivery, reduce resolution times, and enhance user experience for clinical and administrative staff. Provide technical expertise to support service desk operations, ensuring effective resolution of incidents and service requests in a healthcare environment. Develop and implement automation scripts and integrations to connect ITSM platforms with healthcare systems (e.g., EHR, clinical applications) and other IT infrastructure components. Design and manage change control processes to minimize risks associated with IT system changes, ensuring alignment with TGC policies. Maintain and optimize IT asset inventories within the ITSM platform, ensuring accurate tracking of hardware, software, and licensing compliance. Work closely with IT teams, clinical stakeholders, and vendors to gather requirements, troubleshoot issues, and implement ITSM solutions that meet operational needs. Develop and maintain ITSM performance metrics, dashboards, and reports to provide insights to IT leadership and ensure SLA compliance. Create technical documentation and provide training to IT staff and end-users on ITSM tools and processes. Collaborate with ITSM tool vendors and service providers to ensure platform functionality, upgrades, and adherence to service level agreements (SLAs). Stay current on ITSM innovations (e.g., ITIL 4, AI-driven service management, cloud-based ITSM) and evaluate their potential to improve TGC IT operations. Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization. Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives. Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations. Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC. Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned.

The Senior Engineer, IT Service Management is responsible for the design, implementation, support, and maintenance of ITSM solutions critical to healthcare operations. This role ensures high availability and performance for ITSM processes and collaborates with IT teams and stakeholders to align ITSM processes and tools. | Candidates should have 5 to 7 years of experience in implementing and managing ITSM processes in an enterprise environment, preferably in healthcare. A strong technical background, expertise in ITSM platforms, and proficiency in scripting and automation are essential. | Summary: The Senior Engineer, IT Service Management is responsible for the design, implementation, support and maintenance of solutions within the IT Service Management (ITSM) platform critical to healthcare operations including patient care, clinical applications, and administrative functions for The Guthrie Clinic (TGC). This role ensures high availability and performance for ITSM processes (change management, asset management, configuration management, incident management, knowledge management, problem management) and the overall CMDB in accordance with ITIL or industry best practices. The Sr. Engineer collaborates with IT teams, vendors, and hospital stakeholders to align ITSM processes and tools. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Experience: Preferred five to seven (5 to 7) years of experience in implementing and managing ITSM processes and a CMDB in an enterprise environment; healthcare experience preferred. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization. Expertise in ITSM platforms (e.g., ServiceNow) and configuration of workflows, forms, and reports. Proficiency in scripting and automation (e.g., JavaScript, PowerShell, Python) for ITSM integrations. Experience with ITIL processes (change management, asset management, configuration management, incident management, knowledge management, problem management). Experience architecting and deploying ITSM and ITAM solutions within large enterprise environments. Advanced expertise in reporting tools (e.g., Power BI, Tableau). Experience with web technologies such as JavaScript, HTML, CSS and REST/SOAP web services. Solid understanding of IT infrastructure components such as servers, network, storage systems and virtualization technologies. Experience with ITSM functionalities such as change control, CMDB and ticketing systems. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues. Education: Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience. Licenses/Certifications: Preferred certifications include ServiceNow Certified System Administrator, ITIL 4 Foundation. Essential Functions: Configure, deploy, and maintain ITSM platforms (e.g., ServiceNow) to support change management, asset management, configuration management, incident management, knowledge management, and problem management processes. Design and improve ITSM workflows to streamline IT service delivery, reduce resolution times, and enhance user experience for clinical and administrative staff. Provide technical expertise to support service desk operations, ensuring effective resolution of incidents and service requests in a healthcare environment. Develop and implement automation scripts and integrations to connect ITSM platforms with healthcare systems (e.g., EHR, clinical applications) and other IT infrastructure components. Design and manage change control processes to minimize risks associated with IT system changes, ensuring alignment with TGC policies. Maintain and optimize IT asset inventories within the ITSM platform, ensuring accurate tracking of hardware, software, and licensing compliance. Work closely with IT teams, clinical stakeholders, and vendors to gather requirements, troubleshoot issues, and implement ITSM solutions that meet operational needs. Develop and maintain ITSM performance metrics, dashboards, and reports to provide insights to IT leadership and ensure SLA compliance. Create technical documentation and provide training to IT staff and end-users on ITSM tools and processes. Collaborate with ITSM tool vendors and service providers to ensure platform functionality, upgrades, and adherence to service level agreements (SLAs). Stay current on ITSM innovations (e.g., ITIL 4, AI-driven service management, cloud-based ITSM) and evaluate their potential to improve TGC IT operations. Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization. Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives. Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations. Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC. Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned.

Design, implement, support, and maintain disaster recovery and business continuity plans for critical healthcare IT systems, conduct risk assessments, execute tests, and coordinate recovery efforts. | 3-5 years of DR-BCP experience, strong technical background in IT infrastructure, knowledge of healthcare systems, and preferred certifications like CBCP or ITIL. | Summary: The Engineer, IT Disaster Recovery and Business Continuity (DR-BCP) is responsible for the design, implementation, support and maintenance of disaster recovery and business continuity critical to healthcare operations including patient care, clinical applications, and administrative functions for The Guthrie Clinic (TGC). This role focuses on developing and testing DR-BCP plans and playbooks to minimize downtime and ensure rapid recovery in the event of disruptions. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to ensure the operational resilience for TGC. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Experience: Preferred three to five (3 to 5) years of experience in implementing and managing DR and BCP processes in an enterprise environment; healthcare experience preferred. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization Strong understanding of disaster recovery tools, business continuity planning, standards and leading practices. Experience developing DR and BCP test plans and scripts. Understanding of value propositions of DR and BCP planning. Proficiency in backup and replication technologies, high-availability architectures, and cloud-based DR solutions (e.g., Azure Site Recovery). Solid understanding of IT infrastructure components such as servers, network, storage systems and virtualization technologies. Experience with ITSM functionalities such as change control, CMDB and ticketing systems. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues. Education: Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience. Licenses/Certifications: Preferred certifications include Certified Business Continuity Professional (CBCP), Disaster Recovery Certified Specialist (DRCS), ITIL 4 Foundation. Essential Functions: Develop, implement, and maintain comprehensive disaster recovery and business continuity plans for IT systems, including servers, networks, databases, and applications critical to TGC operations. Conduct risk assessments and business impact analyses to identify critical systems, prioritize recovery objectives, and mitigate potential vulnerabilities. Plan and execute regular DR-BCP tests, including tabletop exercises, simulations, and full recovery drills, to validate recovery procedures and ensure readiness. Support incident response efforts during disruptions, coordinating recovery activities to restore IT services swiftly and effectively. Work with IT teams, clinical staff, and vendors to align DR-BCP plans with operational needs, ensuring seamless integration with existing infrastructure. Create and maintain detailed DR-BCP documentation, including recovery procedures and runbooks, and provide training to IT staff and stakeholders. Collaborate with DR-BCP vendors and service providers to ensure solutions meet SLAs and support TGC requirements. Monitor and update DR-BCP plans to reflect changes in IT infrastructure, TGC growth, and incorporating technologies like cloud DR and automation. Stay current on DR-BCP trends (e.g., cloud-native DR, AI-driven recovery, zero-downtime architectures) and evaluate their applicability to enhance TGC application resilience. Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization. Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives. Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations. Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC. Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned