Gusto, Inc.

Lead and develop a team of data scientists to inform product strategy and optimize user experiences using data and AI. | Extensive experience in data science, product analytics, team management, and strategic influence, with technical fluency and cross-functional collaboration skills. | About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: Gusto is looking for an experienced, hands-on people manager to lead a core Data Science product ateam. This role sits at the heart of how we use data to understand, shape, and scale Gusto’s products. You’ll both manage a team of data scientists as well as personally get in-the-weeds to work closely with Product, Engineering, Design, Marketing, Sales, and Finance to deliver insights and frameworks that inform strategy, optimize user experiences, and accelerate business growth. We’re looking for a leader who can balance strategic influence with hands-on craft—someone who can guide senior Gusto leaders through AI-native data strategy, coach data scientists on impactful problem solving, and dive in to drive forward statistically rigorous analyses when needed. Here’s what you’ll do day-to-day: Lead and develop a team of data scientists: hire, empower, and coach team members; set a high bar for analytical quality and career growth. Shape product and business strategy through data and AI: partner with Product and cross-functional leaders to identify opportunities, prioritize investments, and influence long-term product roadmaps. Develop and scale measurement frameworks: define key metrics, design monitoring systems, and ensure product initiatives are rigorously tracked and evaluated through an AI-native lens Support experimentation and decision-making: support inferential analyses and experimentation (e.g., A/B tests, segmentation, funnel analysis), ensuring findings are actionable and aligned to strategic goals. Balance strategic and hands-on impact: dive deep into data, review and refine analyses, and ensure insights are both technically sound and business-relevant. Influence senior leadership: communicate insights and recommendations clearly, framing trade-offs and shaping executive decision-making. Strengthen the data craft at Gusto: champion AI-native ways of working, partner with Data Platform, Data Engineering, and ML Engineering to bring scalable, technical solutions to product problems; set team-level standards for analysis quality and documentation. Here’s what we're looking for: 10+ years of experience in data science or related fields, with at least 4 years managing and scaling high-performing data science teams. Deep expertise in product analytics – experience with user acquisition, activation, retention, engagement, or expansion in SaaS or product-led environments. Technical fluency – advanced coding skills, practical experience with AI tools and workflows, strong statistical reasoning, and familiarity with experimentation frameworks; ability to mentor data scientists on best practices. Strategic and business acumen – demonstrated ability to connect insights to product and business goals, and to influence roadmaps through data. Executive communication skills – proven experience presenting insights to senior stakeholders, turning complex data into clear and actionable recommendations. Cross-functional collaboration – history of working closely with Product, Engineering, and go-to-market teams to drive decisions and deliver impact. Experience with ML applications in product contexts (e.g., personalization, churn prediction, customer segmentation) is a plus. Familiarity with multi-product SaaS ecosystems and customer lifecycle analytics is desirable. If you are passionate about using data to drive strategic decisions and help small businesses thrive, we'd love to hear from you! Our cash compensation amount for this role is targeted at $181,000/yr - $216,000/yr in Denver and $219,000/yr - $255,000 for San Francisco, Seattle and New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Develop and maintain sales performance reports, collaborate on AI tool integration, and optimize sales workflows. | Requires 5+ years in sales operations or similar, proficiency in Salesforce, analytics, and automation, with strong communication skills. | About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: This is your opportunity to shape the foundation of a rapidly growing, high-impact segment of Gusto's business as a Senior Sales Operations Analyst supporting our Health Insurance (HI) Sales team. In this role, you will develop insights and AI-powered solutions that enhance productivity for over 80 sales representatives across two segments. You will act as the link between data, processes, and execution, translating real-world sales challenges into tools, reports, automations, and workflows that make a difference. You will contribute to the growth of a business segment that serves tens of thousands of small businesses through smarter, data-driven sales strategies. If you thrive at the intersection of analytics, problem-solving, and supporting others, this role offers you ownership, visibility, and the opportunity to influence how Gusto sells health insurance. About the Team: The HI Sales Operations team collaborates closely with sales leadership to support two dynamic sales teams that contribute significantly to Gusto's growth. We consider ourselves builders, problem solvers, and strategic partners who transform uncertainty into clarity and fragmented processes into scalable, repeatable systems. Our responsibilities encompass quotas, pipeline health, forecasting, process design, data integrity, go-to-market strategy, and increasingly, AI-driven optimization. Our team values curiosity, open communication, and the commitment to empower over 80 sales representatives to operate efficiently and confidently. Here’s what you’ll do day-to-day: Analytics, Reporting & Forecasting Develop, automate, and maintain reports and dashboards that track performance, funnel metrics, pipeline health, SLAs, and representative productivity. Work collaboratively with RevOps, Finance, Marketing, and Analytics teams to generate operational reports, revenue insights, and forecasting models. Create metrics and dashboards for sales performance to ensure data accuracy, consistent definitions, and clear documentation. Drive AI Strategy for Sales Actively identify and prototype AI tools (such as content generation, analytics copilots, and call coaching) to eliminate manual friction in the sales process. Collaborate with Sales, BizTech, Product, and Enablement teams to integrate AI into daily sales activities, improving both efficiency and effectiveness. Examine existing workflows and rep performance to pinpoint bottlenecks and offer actionable recommendations that link data insights to automation and process enhancements. Process Design & Continuous Improvement Identify workflow bottlenecks and refine processes and tools to enhance conversion rates, sales efficiency, and customer experience using data insights and feedback. Collaborate with Sales Enablement to document processes, create playbooks, and ensure that any changes are effectively communicated and embraced by the sales team. Operational Support & Problem Solving Provide daily support to HI Sales leadership and representatives across the organization by handling ad-hoc data requests, routing inquiries, resolving process issues, managing account assignments, and conducting one-off investigations. Troubleshoot reporting issues, broken workflows, missing Salesforce data, and gaps in pipeline visibility, providing fast and accurate solutions. Translate sales challenges into clear business requirements, then collaborate cross-functionally to design solutions or implement long-term improvements. Cross-Functional Partnership & Communication Work closely with Sales Leadership, RevOps, Finance, BizTech, and Product teams to ensure alignment and remove obstacles to progress. Manage change effectively by providing regular updates to stakeholders, including managers and senior leadership, on project timelines, challenges, and outcomes with clear communication. Act as a trusted advisor, providing structure, insights, and clarity to complex or ambiguous issues. Here’s what we're looking for: You possess a unique blend of analytical sharpness, operational instincts, and strong communication skills. You can move quickly while paying attention to details and are comfortable supporting a high-volume sales team where priorities can change rapidly. You thrive on analyzing complex data, resolving workflow issues, and transforming problems into clear solutions. Most importantly, you communicate effectively with colleagues at all levels, from frontline representatives to directors, ensuring alignment, visibility, and trust. Experience: 5+ years in Sales Ops, RevOps, or a similar analytical GTM role, ideally in a fast-paced SaaS or Fintech environment. Strong Salesforce proficiency - you know how to identify data issues, audit pipeline problems, and create reports and dashboards that sales reps and leaders actually use. Analytical Proficiency: Proficient in creating reports and dashboards using Salesforce, Tableau, Looker, Excel, and Google Sheets. Proficient in AI and Automation: Skilled at evaluating AI tools and automation solutions to identify opportunities for improving productivity. Experienced in prototyping simple workflows and incorporating AI into operational processes (no engineer-level skills required). Excellent Communication: Excellent communication skills with the ability to simplify complex information for stakeholders, providing written and verbal updates that align senior leadership with stakeholders. A first-principles problem solver capable of breaking down ambiguous issues, testing hypotheses, and developing structured solutions. Exceptionally organized & detail-oriented, capable of managing multiple projects and recurring workflows while ensuring data quality and operational reliability. A strong partner to sales, able to tackle daily challenges and create solutions that improve their experience and efficiency. Proven experience supporting teams with competing priorities. Preferred Qualifications Experience in payroll, HR tech, or SMB SaaS go-to-market motions. Experience designing or implementing automations, AI workflows, or similar tooling. Track record of building strong cross-functional relationships across Sales, BizTech, and Analytics. Experience building systems to support new sales motions. Comfort with fast iteration, experimentation, and testing in live sales environments. Our cash compensation amount for this role is $104,490 to $128,000 for Denver, Atlanta & Las Vegas. $126,530 to $155,000 for San Francisco & New York. $97,960 to $120,000 for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Drive partner success through strategic planning, operational execution, and feedback loop creation to scale Gusto Embedded Payroll. | 5-9 years of experience, external-facing client or partner experience, ownership in partner business, strong communication skills. | About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. You will be responsible for hands on work with our Gusto Embedded Payroll partners: driving go to market with an embedded payroll product, measuring our joint success with platform partners, and making and implementing recommendations for go-forward programs. Over time, you’ll iterate and build those programs for scale as we grow. You’ll be directly empowered by our head of partner management. Gusto’s Business Development team focuses on evaluating and executing strategic partnerships in new categories. To date, Gusto’s platform has been integrated with and through partners in limited ways. Gusto Embedded Payroll allows us to bring our people platform to thousands more businesses than those we serve directly and will play a key role in Gusto’s growth. What it is like to Work with Gusto Here’s what you’ll do day-to-day: Strategize & Plan: Develop specific per-partner success metrics and operating plans, in deep collaboration with product and partner enablement teams. Operate: Drive success for our partners and their end customers through adoption and utilization of Gusto’s embedded products. Teach: Help our platform partners learn to sell and market Gusto-powered people platform solutions. Measure What Matters: Own our operating success with your partners by optimizing onboarding, utilization, and satisfaction. Build: Create and expand a successful feedback loop between our partners, their end users, and Gusto’s internal product, marketing, engineering, and operations teams. Here’s what we're looking for: 5–9 years of experience 2+ years in an external-facing role; 2+ years in a strategy or operations role Direct external-facing experience working with clients or partners Hands-on experience owning and growing a partner-oriented business Strong partnerships interest and acumen: understands partner lifecycle and investments required to enable partner success Excited by the combination of working deeply with individual partners and building for scale Strong sense of ownership and resilience; exceptional communicator (both written and verbal) Our cash compensation amount for this role is targeted at $129,000—$163,000/yr in Denver & most remote locations, and $155,000–$197,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Designing and evolving APIs and developer tools to improve platform usability and reliability, leading technical initiatives, and mentoring engineers. | Over 12 years of software development experience, expertise in backend systems, API design, and developer tools, with leadership and mentorship skills. | About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: As Senior Staff Staff Software Engineer on the Embedded Payroll team acts as a technical leader shaping how developers build on Gusto’s payroll platform. The role sits at the intersection of platform engineering, API design, and developer experience. It combines hands-on work in the codebase with setting direction for tools, interfaces, and workflows used by internal teams and external partners. Success requires strong technical judgment, empathy for developers and solution architects, and the ability to turn friction into scalable platform improvements. About the Team: Gusto Embedded Payroll is a platform that allows developers to embed payroll directly into their own software using our APIs. We've taken Gusto’s robust payroll infrastructure and made it available to third-party developers. Our vision is to enable anyone to build the best payroll product for their end customers - powering payroll for small and medium businesses across a variety of industries, from vertical SaaS to fintech and neobanks. Here’s what you’ll do day-to-day: Identify high-leverage opportunities to improve developer experience across our APIs, tooling, documentation, and workflows. Partner closely with internal product, solution architect, and engineering teams to define a vision for reducing friction when integrating with Embedded Payroll. Engage directly with external developers to understand pain points, validate solutions, and influence platform direction. Design and evolve APIs, abstractions, and interfaces with a focus on clarity, consistency, and long-term maintainability. Build and maintain developer-facing tools, libraries, and internal frameworks that improve velocity and reliability. Lead by example through hands-on development, shipping clean, tested, and well-designed code. Set and promote best practices for reliability, observability, and backwards compatibility in developer-facing systems. Here’s what we're looking for: 12+ years of professional software development experience with demonstrated ownership of organization-wide engineering initiatives and contributions to scaling engineering organizations. Deep backend engineering expertise, including experience operating large, production-grade systems, with comfort working across multiple layers of abstraction and making pragmatic technical tradeoffs. Proven experience designing APIs, platforms, or developer tools with developers as the primary customer, with strong attention to usability, documentation, error handling, and end-to-end developer experience. Demonstrated ability to mentor engineers, raise the technical bar across teams, and provide guidance on ambiguous problems and competing priorities. Strong business acumen, with the ability to align technical direction to business priorities and clearly communicate constraints, tradeoffs, and needs to non-technical stakeholders. Curiosity and effectiveness in leveraging intelligence, automation, and experimentation to design, ship, and operate reliable, partner-facing payroll APIs at scale. Our cash compensation amount for this role is targeted at $200,000-$230,000 /yr in Denver & most remote locations, and $230,000-$270,000 /yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Lead analysis frameworks, collaborate across teams, and apply advanced statistical and AI methods to drive business insights. | 7+ years in data science, strong SQL and Python skills, experience with statistical inference, causal analysis, and experimental design, and excellent communication skills. | About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: Gusto is looking for highly skilled and motivated Data Scientists with extensive experience (7+ years) applying their expertise in a business environment. As a Staff Data Scientist, you will play a crucial role in leveraging experimentation, statistical inference, and causal analysis to drive strategic decision making that contributes to the overall success of our organization. The ideal candidate is a trusted data storyteller with strong statistical and coding skills, and a passion for applying these skills to help small businesses thrive. About the Team: In this role you will work closely with our Product, Engineering, Design, Finance, and other Data teams to become an expert in the data for your domain, define and track metrics that help us understand our business performance, and dive deep into our Payroll, Benefits, and HR data to deliver insights and answer questions. You’ll also integrate AI-assisted practices to accelerate analysis, enhance rigor, and expand the reach of insights across Gusto. We have multiple senior roles open, each focused on a different area of our business. Here’s what you’ll do day-to-day: Lead: Own ambiguous problems, design analysis frameworks, and introduce structure that scales across multiple product domains. Strategic Partnership: Collaborate with product managers, engineering leads, designers, and operations teams to proactively identify opportunities, align on strategy, and guide data-informed decision-making. Analytical Rigor: Apply advanced statistical methods, causal inference, experimentation, and AI-assisted analytics to surface drivers of product performance, separating signal from noise. Experimentation & Measurement: Design, analyze, and interpret experiments; ensure insights highlight trade-offs and limitations based on sample size and data quality. Execution: Deliver multiple high-impact projects, balancing trade-offs to maximize business value, and maintain clear expectations of deliverables and timelines. Communication: Present complex findings in a structured, compelling way to technical and non-technical stakeholders, fostering a data-informed mindset across the company. Independence: Work with minimal guidance to prioritize, create, and deliver data science roadmaps, proactively resolving conflicts or misalignment across stakeholders. Scaling the Craft: Mentor other data practitioners, up-level team best practices in experimentation, statistical modeling, and metric interpretation. Drive improvements in data quality, rigor, and adoption of better data capabilities leveraging AI-native tools and workflows across the org. Here’s what we're looking for: 7–10 years of experience in Data Science at a product-focused software company. Strong SQL skills and comfort with Python Proven ability to apply statistical methods, causal inference, AI tools, and experimental design to real business problems. Excellent communication skills, with a track record of influencing cross-functional stakeholders and leadership. Demonstrated experience leading large, technically complex projects with clear business impact. A proactive, resilient problem-solver who independently structures ambiguous problems into actionable insights. Passion for mentoring others and raising the bar for data science craft across the team. BS/MS/PhD in a quantitative field (Statistics, Economics, Computer Science, Applied Math, etc.) or equivalent industry experience. Our cash compensation amount for this role is targeted at $154,000/yr - $181,000/yr in Denver, $168,000/yr - $198,000/yr in Los Angeles, $186,000/yr - $225,000 for San Francisco, Seattle and New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Lead content design initiatives for AI-enabled experiences, collaborating across teams to develop frameworks, content hierarchies, and user flows that enhance clarity and trust. | Extensive experience in content design, UX, and information architecture, with a demonstrated ability to ship features and improve content quality across products. | About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the team: We’re a team of 80+ designers, writers, researchers, and systems thinkers devoted to building experiences that feel both intelligent and human. We perceive language as the connective tissue between people, products, and intelligence. If designing experiences where AI works with people—anticipating needs, explaining decisions, and amplifying consideration—lights you up, you’ll thrive here. About the role: Lead the next chapter of Content Design at Gusto for an AI-enabled world within our flagship Pay Group. You’ll shape how our words, interactions, and intelligent systems come together to make payroll—and all the work around it—feel effortless, transparent, and human. As AI transforms how small businesses manage time, pay, and compliance, we’re reimagining how content powers clarity and trust. You’ll define how Gusto’s Pay experiences communicate, guide, and collaborate—with both people and AI agents—in ways that feel deeply human and unmistakably “Gusto.” You’ll partner with designers, PMs, and AI researchers to build the frameworks, language systems, and tone strategies that help us design, measure, and scale AI-powered experiences. Here’s what you’ll do day-to-day: Proactively gather context on product roadmaps across your scope, and prioritize the initiatives where you’ll have the most impact. Ship customer-facing UI content, content hierarchies, user flows, and information architectures. You’ll do this independently in some cases, but mostly by pairing with cross-functional partners across product design, product management, and engineering. Collaborate with design leaders to set UX direction at the feature and product level. Partner with our platform teams to leverage and evolve our use of AI, both at the company level and on specific projects Support cross-functional teams in refining their own UI content and learning basic content design skills. Here’s what we're looking for: Breadth of impact: You should have demonstrated experience prioritizing your focus across a number of opportunities, and be able to articulate how you made prioritization and tradeoff decisions. Builder mindset: The person in this role will ship customer-facing products, not just documentation and frameworks. You should have examples of features you played a key role in designing and shipping. Ideally you can demonstrate how you iterated on the content quality of these features over time. High quality bar: This role will be a tireless advocate for our customers’ experience with Gusto. You should be able to demonstrate how you’ve championed content quality across an organization, and improved teams’ content skills and ways of working. Comprehensive content toolkit: The person in this role will do more than UI writing. You should have a well-rounded content design practice, ideally including aspects of information architecture, UX design (especially information hierarchies and user flows), and evaluative research. You should be able to demonstrate how you’ve had structural and strategic impact on your past projects. Experience with or appetite for AI: This role will heavily lean on AI, whether that’s using patterns from our platform teams on their projects or contributing to the platform at large. While deep experience is not a must, you should be able to demonstrate ongoing efforts to educate yourself and learn about this emerging area. Compensation Details At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page. Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver & most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Design, implement, and optimize sales processes and AI-driven workflows to enhance sales productivity and performance. | Requires 5+ years in Sales Ops or RevOps, proficiency in Salesforce, experience with AI and automation tools, and strong analytical and communication skills. | About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: Gusto's Benefits Sales team is launching a new Business Insurance (BI) vertical, a rapidly growing segment poised to scale quickly. We are looking for a systems-minded, AI-curious Senior Sales Operations Analyst to be the primary Sales Operations thought partner for this new vertical. Your role will involve designing, implementing, and optimizing processes, and creating reports to track performance. This is your opportunity to help build the foundation of a rapidly growing and impactful area within Gusto’s business as a Senior Sales Operations Analyst supporting the Benefits Sales team. You will analyze data from various systems and develop AI-driven solutions to boost productivity for over 80 sales representatives across two existing segments, while also influencing the future of the new Business Intelligence (BI) team. About the Team: The Revenue Operations team supporting the Benefits Sales organization will collaborate closely with sales leadership to empower a fast-paced sales team that drives one of Gusto's key growth areas. The Benefits Sales team consists of two segments: Health Insurance and the newly established Business Insurance team. Our work scope includes quotas, pipeline health, forecasting, process design, data integrity, and go-to-market strategy, with an increasing emphasis on AI-driven optimization. Our team values curiosity, communication, and a commitment to assist over 80 representatives in operating efficiently and confidently. Here’s what you’ll do day-to-day: Process & Systems Optimization Design and implement the BI Sales engine: Lead the creation and deployment of AI-driven workflows that automate manual processes and boost sales productivity. Create a scalable system for tracking quotas, assigning territories, and modeling commissions, capable of expanding from 2 representatives to 60 within a year. Analytics & Insights Build and automate dashboards in Salesforce to monitor lead conversion, analyze funnel performance, sales activity, identify trends, and opportunities for AI use cases. Provide clear and actionable recommendations that link data insights to automation or process improvements. AI & Workflow Innovation Actively identify and prototype AI tools (such as content generation, analytics copilots, and call coaching) to eliminate manual friction in the sales process. Examine existing workflows and rep performance to pinpoint bottlenecks and offer actionable recommendations that link data insights to automation and process enhancements. Cross-Functional Partnership Act as a trusted advisor to the Head of Sales, Enablement, Finance, Analytics, and BizTech to facilitate progress, guide change management, and drive adoption. Identify and address risks, uncertainties, and opportunities to enhance how AI and automation drive business outcomes. Facilitate go-to-market readiness for new processes, AI workflows, and product updates by creating documentation and operational requirements. Here’s what we're looking for: Experience: 5+ years in Sales Ops, RevOps, or a similar analytical GTM role, ideally in a fast-paced SaaS or Fintech environment. Salesforce Expert: High proficiency in Salesforce; you can identify data issues, audit pipelines, and build reports that leaders actually use. Proficient in AI and Automation: Skilled at evaluating AI tools and automation solutions to identify opportunities for improving productivity. Experienced in prototyping simple workflows and incorporating AI into operational processes (no engineer-level skills required). Builder’s Mindset: You excel in environments where you build the plane while flying it, and you enjoy transforming complex problems into repeatable playbooks. Analytical Proficiency: Proficient in creating reports and dashboards using Salesforce, Tableau, Looker, Excel, and Google Sheets. Curious & Adaptable: A proactive learner who looks for the best solution to a problem, whether that involves an AI prototype or a simple process change. A first-principles problem solver capable of breaking down ambiguous issues, testing hypotheses, and developing structured solutions. Excellent Communication: Excellent communication skills with the ability to simplify complex information for stakeholders, providing written and verbal updates that align senior leadership with stakeholders. Preferred Qualifications Experience in payroll, HR tech, or SMB SaaS go-to-market motions. Experience designing or implementing automations, AI workflows, or similar tooling. Track record of building strong cross-functional relationships across Sales, BizTech, and Analytics. Experience building systems to support new sales motions. Comfort with fast iteration, experimentation, and testing in live sales environments. Our cash compensation amount for this role is $104,490 to $128,000 for Denver, Atlanta & Las Vegas. $126,530 to $155,000 for San Francisco & New York. $97,960 to $120,000 for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Designing and deploying AI-powered workflows to automate manual processes and improve sales efficiency, collaborating with technical teams, and analyzing funnel performance. | Over 5 years of experience in sales or revenue operations, supporting high-volume sales motions, with strong analytical skills, and experience with GTM tools like Salesforce. | About the position Gusto’s Revenue Operations team helps our go-to-market teams operate with clarity, efficiency, and trust. We’re looking for a systems-minded, AI-curious Senior Sales Operations Analyst to strengthen the processes, data quality, and tools that support our high-volume, high-velocity sales and onboarding motions within the Direct Acquisition organization. This role sits at the intersection of operations and innovation. You’ll pair deep process understanding with emerging AI capabilities to reimagine how our sales organization works — using automation, workflow design, and intelligent insights to remove friction and scale efficiently. You’ll partner closely with Sales, Onboarding, BizTech, Forecast & Analytics, Enablement, and PMM to surface opportunities, test AI-powered solutions, and operationalize them for sustainable impact. The ideal candidate is self-sufficient, analytical, and excited to experiment with AI tools that improve rep productivity and operational precision. Responsibilities • Lead the design and deployment of AI-powered workflows that automate manual processes, enrich data accuracy, and enhance rep and manager productivity. • Collaborate with BizTech and RevOps partners to prototype and scale AI tools that improve call prep, lead routing, and decision support across the funnel. • Document prompt logic, model behavior, and use cases to ensure clarity, adoption, and continuous learning across GTM teams. • Identify where machine learning insights or conversational agents can improve speed-to-lead, qualification, and onboarding handoffs. • Map, evaluate, and refine fast-cycle sales and onboarding workflows to reduce friction and improve rep efficiency. • Translate business needs into structured system and automation requirements; partner with BizTech to scope, test, and deliver enhancements. • Conduct quality checks and UAT for system changes that impact sales and onboarding teams. • Analyze funnel performance, rep activity, and process data to uncover trends and AI use-case opportunities. • Provide clear, actionable recommendations that tie data insights to automation or process improvements. • Maintain and validate dashboards that integrate traditional metrics with AI-driven insights to help leaders make faster, smarter decisions. • Support go-to-market readiness for new processes, AI workflows, and product changes by preparing documentation and operational requirements. • Build strong internal networks across Sales, Onboarding, BizTech, and Analytics to accelerate experimentation and adoption. • Proactively surface risks, ambiguities, and opportunities to improve how AI and automation drive business outcomes. Requirements • ~5+ years of experience in Sales Operations, Revenue Operations, GTM Operations, or a related field • Hands-on experience supporting high-volume or high-velocity sales motions • Strong working knowledge of Salesforce and common GTM tools (e.g., Outreach, ZoomInfo) • Experience mapping workflows, creating requirements, and partnering with technical teams • Strong analytical skills with the ability to translate data into decisions • Extreme ownership mentality, and ability to executive comprehensively with speed • Excellent communication skills with the ability to simplify complexity for stakeholders • Demonstrated ability to operate autonomously, investigate issues independently, and navigate ambiguity Nice-to-haves • Experience in payroll, HR tech, or SMB SaaS go-to-market motions (huge plus) • Experience designing or implementing automations, AI workflows, or similar tooling • Familiarity with fast-paced GTM environments or call-center-like sales motions • Track record of building strong cross-functional relationships across Sales, BizTech, and Analytics • Comfort with fast iteration, experimentation, and testing in live sales environments

Lead data science strategies and teams focusing on payments and treasury, delivering scalable, data-driven solutions, and influencing product and business decisions. | Over 10 years in data science or related fields, with 4+ years leading teams, deep expertise in payments, treasury, and risk analytics, and strong communication with executive stakeholders. | About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: Gusto’s Data Science team leverages our rich data to shape product strategy and inform critical business decisions. We operate end-to-end — from analysis and experimentation to enabling production systems that support both internal teams and our customers. For this role, we’re seeking a Senior Manager, Data Science to provide technical and strategic leadership across the payments and treasury domains. You will lead teams responsible for building scalable, data-driven capabilities that support money movement, liquidity management, and payment reliability, while applying machine learning and analytics where they meaningfully add value. Experience with risk is a plus, but the primary focus of this role is payments and treasury. You’ll partner closely with established leaders across Engineering, Product, Design, Operations, and Finance/Treasury to drive cross-functional alignment and execution. In this role, you’ll own initiatives that span the breadth of the payments and treasury stack, setting direction, guiding teams, and ensuring we deliver a secure, reliable, and trusted financial platform that safeguards customer funds and supports Gusto’s growing ecosystem. Here’s what you’ll do day-to-day: Lead the strategy and application of machine learning and advanced analytics across payments and treasury, including identifying opportunities, framing problems with stakeholders, defining success criteria, and guiding teams to deliver scalable, data-driven solutions; experience with risk use cases is a plus. Own end-to-end delivery and cross-functional execution, partnering closely with Engineering, Product, and Design to solve complex, ambiguous problems and ensure solutions are production-ready, well-instrumented, and operationally sound. Set technical standards and scalable frameworks that elevate the team’s core analytical and modeling capabilities, including reusable tooling and thoughtful integration of AI/LLMs where they meaningfully improve data processing, analysis, or decision-making. Communicate insights, tradeoffs, and recommendations clearly to stakeholders across the company, influencing decisions through strong narratives grounded in data and business context. Here’s what we're looking for: 10+ years of experience in data science, analytics, or a related quantitative field, including 4+ years leading and scaling data science teams, with accountability for hiring, developing senior ICs, and owning outcomes across one or more business-critical domains. Domain analytics and experimentation leadership — deep experience driving insights and decisions across payments, treasury, and risk domains (e.g., loss, fraud, disputes, authorization rates, funds flow, liquidity, and operational risk), with strong command of experimentation, causal analysis, and tradeoff evaluation in regulated, high-impact environments. Technical and analytical leadership — strong grounding in statistics and applied modeling, with the ability to set technical standards, review complex analyses, and coach senior data scientists, maintaining a high bar for analytical rigor and quality. Strategic business impact — demonstrated ability to translate ambiguous problems into data strategy, influence multi-quarter product and platform roadmaps, and connect insights to measurable business outcomes. Executive communication and cross-functional influence — proven experience partnering with VP-level and senior leaders across Product, Engineering, Ops and Finance teams, translating complex data into clear tradeoffs and actionable recommendations that drive decisions. If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. Our cash compensation amount for this role is targeted at $218,000 - $272,000 /yr in Denver & most remote locations, and $256,000 - $321,000 /yr for San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for the following Centers of Gravity: Toronto, Canada, Atlanta, GA, Austin, TX, Chicago, IL, Denver, CO, Los Angeles, CA, Miami, FL, and Seattle, WA. Our open roles will specify on the careers page and in the job description where the position is eligible for work. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Develop and manage a scalable, compliant ledger and reconciliation system for financial transactions, ensuring accuracy, regulatory compliance, and audit readiness. | 8+ years in financial or compliance-focused product management, strong SQL skills, knowledge of GAAP and PCAOB, experience with transaction reconciliation in high-volume environments, and relevant certifications. | About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. By the Numbers: Named #1 best software for small business of 2024 by G2 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing Over $500M in annual revenue The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs What Product Management is like at Gusto: We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty gritty details (some describe this kind of role as a “GM” type role). Our Product team is lean, which means you’ll have a high degree of impact and ownership. We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners. About the Team: Gusto moves hundreds of billions of dollars per year. The Product Manager, Financial Data will be responsible for building technology that helps expand and develop payment rails and payment methods across the globe to enable money movement and solidify our customer ledger and reconciliation platforms for reliability. This role is part of the Payments team at Gusto that ensures that our 400,000+ small and medium businesses and millions of their employees are getting paid on time, every time. You will be developing our payments systems that are foundational to the payment solutions offered by Gusto. You will work closely with a team of Engineers and Designers, to build the roadmap, set strategic priorities, and ensure the successful implementation of our payments stack. We are seeking a highly motivated Product Manager to lead the development and implementation of our financial ledger system and transaction reconciliation process. This critical role will be instrumental in strengthening our internal controls, ensuring data integrity, and maintaining our commitment to financial transparency and regulatory compliance as we continue to scale. Here’s what you’ll do day-to-day: Ownership: You will own the roadmap for building a scalable and compliant ledger system for tracking money movement at Gusto. North Star: Your goal is to build a system that is accurate and compliant that continues to ensure our reputation as a trusted party with customers, regulators, and partners. Collaborate: You will work closely with our application teams, accounting, engineering, and data team to drive the roadmap. Product Strategy & Roadmap: Define and champion the product vision, strategy, and roadmap for the ledger system and transaction reconciliation processes. This includes understanding internal stakeholder needs (Finance, Audit, Legal), regulatory requirements (GAAP, SOX), and industry best practices. Requirements Gathering & Prioritization: Conduct in-depth analysis of current financial workflows, identify control gaps, and translate complex regulatory requirements into clear, actionable product specifications and user stories. Prioritize features based on business impact, risk mitigation, and development effort. System Thinking: Collaborate closely with engineering, finance, and internal audit teams to design and build a scalable, reliable, and auditable ledger system. This includes defining end to end transaction flows, data models, integration points with existing systems (e.g., payroll processing, general ledger), and reporting capabilities. Transaction Reconciliation Ownership: Develop and implement a comprehensive and automated transaction reconciliation system to ensure accuracy and completeness across all financial transactions. This includes defining reconciliation and classification rules, identifying discrepancies, and establishing clear workflows for investigation and resolution. Regulatory Compliance & Audit Support: Ensure the developed systems and processes meet all relevant SOX requirements and other applicable financial regulations. Act as the primary product liaison during internal and external audits, providing documentation and explanations as needed. IT General Controls (ITGC) Integration: Work closely with IT and audit teams to incorporate ITGC best practices, including role-based access control (RBAC), segregation of duties (SoD), change management, and logical access controls, into the design and functionality of the compliance ledger and reconciliation systems. Partner Management: Model a collaboration and deep customer empathy while communicating product plans, progress, and challenges to a diverse set of stakeholders, including executive leadership, finance, engineering, legal, and audit teams. Foster strong collaborative relationships across departments. Performance Monitoring & Optimization: Define key performance indicators (KPIs) for the ledger and reconciliation systems. Monitor performance, identify areas for improvement, and drive continuous optimization. Risk Management: Proactively identify potential risks related to financial data integrity and compliance, and develop mitigation strategies within the product roadmap. Applied AI Usage: Develop automated accounting reconciliation systems that streamline and enhance manual tasks. Here’s what we're looking for: 8+ years of product management experience, with a proven track record of successfully delivering complex financial or compliance-focused software products. Strong understanding of financial accounting principles, general ledger systems, and transaction lifecycle. Deep knowledge of GAAP and PCAOB compliance requirements and experience in building systems that meet them is essential. Proficiency in SQL Experience with building and optimizing transaction reconciliation processes, ideally in a high-volume environment. Familiarity with the payroll industry and its unique financial complexities is highly desirable. Excellent analytical skills with the ability to translate complex business problems into clear, concise product requirements. Exceptional communication, interpersonal, and presentation skills, with the ability to influence and collaborate effectively with diverse teams. Proven ability to manage multiple priorities in a fast-paced, dynamic environment. Bachelor's degree in Business, Finance, Computer Science, or a related field. Ideally, holds a CPA, CFA, or CMA certification. Bonus Points If You Have: Experience working at a fintech company, particularly in the payroll or payments space. Experience with enterprise-grade accounting software (e.g., NetSuite, SAP, Oracle Financials). Experience with data analytics tools and reporting platforms. Familiarity with IT General Controls (ITGC) and best practices, including role-based access control (RBAC) and segregation of duties (SoD). If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. Our cash compensation amount for this role is $179,000/yr to $224,000/yr in Denver & most major metro locations, and $210,000/yr to $263,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Lead carrier operations execution, resolve escalations, maintain data accuracy, coordinate with partners, and drive operational improvements. | 7+ years in health insurance or benefits industry with expertise in underwriting and carrier operations, 5+ years leading teams or complex projects, strong operational rigor, and data fluency. | About Gusto Gusto is a modern, online small business platform on a mission to grow the small business economy. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide, that’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. About the Role: We’re looking for a Senior Manager to lead our Carrier Operations team, a critical pillar within Gusto’s Benefit Operations organization. In this role, you’ll be the operational engine behind our insurance carrier partnerships. You’ll drive escalations to resolution, safeguard data integrity, and ensure a seamless experience for small business customers and their employees. This position is perfect for someone who thrives in complexity, brings clarity to ambiguity, and loves fixing broken systems while scaling operational excellence. About the Team: The Carrier Operations team is a cornerstone of Gusto’s benefits ecosystem, bridging the gap between insurance carriers and the small businesses we serve. We specialize in bringing order and clarity to complex processes by ensuring accuracy, compliance, and seamless execution at scale. By partnering closely with Sales, R&D, and Benefits Operations, our team enables both customers and internal teams to work with confidence, knowing the right data and systems are in place to deliver a consistently great experience. Here’s what you’ll do day-to-day: Lead Carrier Operations execution by resolving escalations across quoting, underwriting, and fulfillment workflows Maintain the accuracy of internal plan libraries, rate tables, and carrier underwriting rule systems Ensure end-to-end process documentation, system configurations, and data flows are always audit-ready Act as the operational point of contact for carrier partners, coordinating escalations, updates, and tactical needs Conduct recurring business reviews with partners, focusing on operational performance, SLA adherence, and improvement opportunities Partner with R&D, Sales, and other Benefits teams to improve quoting logic, onboarding workflows, and carrier fulfillment processes Drive business impact by identifying operational “hot spots” and leading carrier or process-based interventions to resolve them Here’s what we're looking for: 7+ years of experience in the health insurance or benefits industry, with deep expertise in underwriting rules, carrier operations, or partnership management 5+ years leading operational teams or managing complex cross-functional projects Strong operational rigor with a bias for execution and systems thinking High data fluency; experience with tools such as Excel, Tableau, or Redash, and comfortable using metrics to inform decisions Excellent communication and relationship management skills; able to influence across internal and external stakeholders without authority A problem-solver at heart: excited to fix broken systems, reduce friction, and prevent issues from recurring Bonus: Experience in high-growth SaaS or brokerage environments, with familiarity in quoting engines, API integrations, or plan configuration systems Our cash compensation amount for this role is $126,810 to $156,399/yr in Denver & most major metro locations, and $146,940 to $191,022/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

You will be responsible for designing experiences that help small business owners and their employees manage time with confidence and ease. This includes translating customer insights into intuitive workflows and collaborating with cross-functional teams to deliver customer value. | The role requires 8+ years of experience in product design and a proven ability to collaborate with PM and Engineering partners. A strong portfolio demonstrating accessible and thoughtful end-to-end product design is essential. | About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. About Design at Gusto: Product Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. Read more about Design at Gusto. About the Role: We’re looking for a product designer to join our Time Tools team, a key area of growth for Gusto. As a core design contributor in this product area, you’ll partner closely with PM, Engineering, and Data peers to shape high-priority initiatives. You’ll be responsible for designing experiences that help small business owners and their employees manage time with confidence and ease. This role offers the opportunity to own major product initiatives end-to-end—from uncovering customer needs to shipping polished, performant, and accessible experiences. You’ll collaborate with other designers on the team, contribute to our design system, and help elevate the craft quality of our product. About the Team: Time and Attendance is our flagship in a suite of add-ons designed to complement Gusto Payroll. The add-on helps small business owners track time, create and share schedules, manage attendance, and seamlessly sync hours to payroll—all within the Gusto platform. The team’s scope includes: Time tracking: Allow employees to log hours via web, app, or kiosk, supporting flexible work arrangements like remote and flextime. Scheduling: Create and manage employee schedules, accommodating shifts, availability, and shift swaps. Time off policies and requests: Automate time off management, support complex PTO policies, and ensure compliance with labor laws. PTO balances: Keep track of employee time off with automatic updates that sync vacation and sick days with payroll and calendars. Project tracking: Manage projects with tools for tracking time spent on tasks, analyzing progress, and adjusting workloads. Here’s what you’ll do day-to-day Translate customer insights into intuitive, scalable workflows that simplify scheduling, attendance, and compliance. Design and refine multi-surface experiences (web, mobile, kiosk) that meet the needs of both managers and employees. Partner with PM, Engineering, and Data to define problem spaces, set priorities, and deliver customer value. Champion our design system and evolve it through contributions that improve platform cohesion. Balance long-term vision with near-term execution, navigating ambiguity and adjusting scope as customer needs evolve. Provide thoughtful critique and mentorship to peers, helping elevate craft quality across the team. Here’s what we're looking for: Experience: 8+ years in product design. Product acumen: Proven ability to collaborate with PM and Engineering partners to shape priorities and translate them into clear roadmaps. Craft excellence: Portfolio demonstrating accessible, performant, and thoughtful end-to-end product design across web and mobile. Customer empathy: Skill at uncovering and synthesizing customer needs—particularly for small businesses and hourly workers—into actionable design insights. Collaboration and influence: Strong communication skills, with the ability to align cross-functional partners and drive clarity in complex problem spaces. Ideally you have: Experience designing complex systems or compliance-heavy workflows, ideally in SaaS, HR, or productivity tools. Familiarity with designing AI-driven experiences, including AI agents, conversational UI, or LLM-powered workflows. Experience scaling products in fast-growing environments, balancing early-stage adoption with long-term system design. A passion for helping small businesses and their employees thrive. Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Lead and develop complex Ruby on Rails payroll platform features, mentor engineers, and ensure platform reliability and scalability. | 12+ years software development experience, Ruby on Rails expertise, experience with large codebases, platform and API design, mentoring, and cross-team leadership. | About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. About the Role: As a Senior Staff Software Engineer on the Embedded Payroll team, you'll be a key technical leader responsible for influencing the team and broader organization as we build and scale our product. You'll do this through a combination of hands-on development in our complex Ruby on Rails codebase and guiding others to deliver a high quality platform experience. About the Team: Gusto Embedded Payroll is a platform that allows developers to embed payroll directly into their own software using our APIs. We've taken Gusto’s robust payroll infrastructure and made it available to third-party developers. Our vision is to enable anyone to build the best payroll product for their end customers - powering payroll for small and medium businesses across a variety of industries, from vertical SaaS to fintech and neobanks. Here’s what you’ll do day-to-day: Identify and solve high-impact problems involving technical and organizational complexity that requires understanding and coordination across multiple domains. Engage directly with our developer-customers to deliver a remarkable payroll product. Ship code. Clean, tested, and performant. Level up the craft of software engineering across the organization by providing technical guidance and mentoring. Inform and maintain best practices for reliability and observability for the team. Troubleshoot and resolve production issues. Here’s what we're looking for: 12+ years of professional software development experience with a track record of driving impact at scale. Proven ability to take ownership of company-wide engineering initiatives and contribute to scaling engineering organizations. Ruby and Rails expert. Deep experience working across large, complex codebases and comfort operating at multiple layers of abstraction. Demonstrated success in designing and building platforms, services, and APIs with a focus on reliability, scalability, and performance. History of mentoring engineers, raising the technical bar, and guiding teams through ambiguous problems and competing priorities.. Ability to connect technical decisions to business priorities, align teams around the right goals, and effectively communicate tradeoffs and technical needs to business stakeholders. Our cash compensation amount for this role is targeted at $185,000-$205,000 /yr in Denver & most remote locations, and $220,000-$240,000 /yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Own the full sales cycle for payroll compliance solutions, collaborate cross-functionally, generate pipeline, deliver presentations, and lead cross-sell opportunities. | 8+ years total sales experience with 5+ years in B2B SaaS enterprise sales in HR/payroll tech, proven quota achievement, complex sales cycle navigation, and strong communication skills. | About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process. About the Role: As an Enterprise Account Executive at Symmetry Software, you’ll play a pivotal role in expanding our impact by bringing our suite of payroll compliance solutions to service providers, including payroll service providers, HCM platforms, onboarding platforms, and enterprise-level employers. Your work will directly support our mission to touch every American paycheck with accurate withholding. You’ll collaborate cross-functionally with Marketing, Product, Client Success, RevOps, and SDRs to drive multi-product, high-value deals in a fast-paced, high-growth environment. You’ll be a key part of a team that is raising the bar on what’s possible—challenging the status quo, pioneering innovation, and helping customers reimagine compliance in the modern payroll stack. If you’re a proactive builder, technical seller, and passionate connector who brings a growth mindset, energy, and ambition, you’ll thrive at Symmetry. About the Team: The Sales team at Symmetry is responsible for converting leads and executing outbound strategies to build a qualified pipeline that drives new client acquisition and supports our ARR and revenue goals. In addition to new business, AEs have opportunities to cross-sell into existing accounts and help expand our footprint. We work closely with our SDR team, which supports account-based selling alongside AEs, while also outbound into their accounts and managing inbound interest. Our team also partners tightly with Marketing on demand generation programs and Client Success to identify and execute cross-sell opportunities within our existing client base. With four Account Executives covering both the service provider and direct-to-employer markets—and experience levels ranging from less than a year to over 15 years—we are a collaborative, curious, and results-driven group that values continuous learning, experimentation, and bold execution as we grow into new markets and launch new products. Here’s what you’ll do day-to-day: Own the full sales cycle from target account planning to close, ensuring disciplined and strategic deal management throughout Partner with SDRs on named/target accounts to book meetings, multi-thread, and build a pipeline Generate a pipeline through a combination of outbound prospecting, strategic follow-up, and industry networking Deliver tailored presentations and product demos to both technical and non-technical stakeholders Collaborate with an Implementation Advisor and the Product team to align solutions with customer needs Lead cross-sell opportunities within existing client accounts by identifying additional use cases and product fit Leverage AI tools and other sales technology as part of your daily workflow to improve research, outreach, personalization, and deal execution Here’s what we're looking for: 8+ years of total sales experience, with 5+ years in B2B SaaS enterprise sales, preferably within HR tech, payroll tech, or related industries Proven track record of consistently exceeding quota and building long-term, trusted relationships with enterprise clients Experience navigating complex sales cycles (120+ days) with multiple stakeholders across product, legal, compliance, and executive teams Strong understanding of the payroll and HR service provider ecosystem, including key business models, challenges, and technology needs, is preferred. Excellent presentation, communication, and empathic listening skills—you’re as effective in the boardroom as you are in discovery A strategic thinker and problem-solver with the ability to learn our products quickly and speak credibly with both technical and non-technical audiences A builder mindset who thrives in a fast-paced, collaborative environment—someone who takes initiative, asks for what they need, and drives results without micromanagement Bachelor’s degree required; additional education or certifications in business, technology, or sales a plus Our cash compensation amount for this role is targeted between $158,000- $205,000 OTE in Scottsdale and most remote locations, and $207,000- $265,000 in San Francisco and New York. OTE = on target earnings which includes both base salary and variable commission with a 50/50 split between base salary (50%) and variable commission (50%). Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

As a Staff Machine Learning Engineer, you will design and build MLOps solutions with automated pipelines and standardized processes for ML model management. You will collaborate with stakeholders to develop reliable and scalable ML infrastructure. | The ideal candidate should have at least 10 years of software engineering experience and demonstrated expertise in machine learning infrastructure. Experience with major cloud platforms and MLOps tooling is also required. | About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. About the Role: As a Staff Machine Learning Engineer, you will work closely with applied science practitioners and engineers to rapidly build, deploy, and iterate high-quality ML infrastructure solutions at scale, ensuring both reliability and effectiveness. Your deep expertise in the machine learning Model development cycle, along with a strong understanding of data pipelines and data infrastructure will be crucial in developing a dependable and scalable ML infrastructure for all of Gusto to rely on. The ideal candidate is passionate about developing software, developing and documenting optimal processes, working with data, and understanding the needs of end users. A strong grasp of ML and data infrastructure is essential, as you will work with stakeholders to build efficient solutions to help our partners scale x times better. Here’s what you’ll do day-to-day: Drive core components of our ML Platform technical roadmap to design and build MLOps solutions with automated pipelines and standardized processes to build, deploy, run, monitor, debug, and retrain ML Models. Develop, maintain, and enhance frameworks for machine learning model development and deployment. Collaborate with the ML model builders and application owners to determine business requirements and SLAs for API-enabled services. Develop, maintain, and enhance infrastructure supporting machine learning services. Support the development of new patterns for the deployment of machine learning models with CI/CD pipelines and automated testing. Here’s what we're looking for: At least 10 years of software engineering experience (Python, Ruby or Java). Demonstrated experience architecting and developing infrastructure and platform services for machine learning lifecycle, such as feature stores, model development, deployment, and observability tools and solutions. Experience with at least one of the major cloud platforms (AWS preferred but not required). Experience with MLOps tooling such as KubeFlow, AWS Sagemaker, MlFlow, or similar. Our cash compensation amount for this role is targeted at $157,000-$194,000/year in Denver, $188,000-$222,000/year in Los Angeles, and $190,000- $235,000/year for San Francisco, Seattle and New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.