Gusto

Lead and evolve GTM business systems, including Salesforce, to support sales and marketing growth, partnering with leadership to develop scalable solutions and drive adoption. | Over 10 years of experience in GTM systems leadership, deep Salesforce expertise, proven leadership skills, and experience with AI and automation in sales systems. | About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About The Team This team powers the technology, data, and processes that enable Gusto’s go-to-market (GTM) organization to operate with clarity, efficiency, and scale. We build and manage the Salesforce ecosystem and connected GTM tools that drive how Sales and Marketing engage with prospects and customers. Our mission is to create a seamless, data-driven foundation for growth — ensuring every GTM team has the insights, automation, and systems they need to deliver exceptional customer experiences and drive predictable revenue. The team partners closely with Sales, Revenue Operations, and Growth leadership to translate strategy into scalable systems that improve pipeline visibility, forecasting accuracy, and sales productivity. As part of the broader Growth organization, we sit at the intersection of technology and business strategy — responsible for architecting and evolving the platforms that fuel Gusto’s revenue engine. With growing investment in AI and automation, the team plays a critical role in shaping how Gusto uses intelligent systems to identify ideal customers, personalize engagement, and accelerate growth. Here’s What You’ll Do Day-to-day • Own and Evolve: Lead the strategy, architecture, and evolution of Gusto’s GTM business systems — including Salesforce and connected tools — to power how our Sales and Marketing teams engage customers, manage pipeline, and drive revenue growth. • Define the Vision: Establish and execute a multi-year roadmap for GTM systems that aligns with company growth priorities — ensuring scalability, data integrity, and cross-functional alignment across Growth, RevOps, and Engineering. • Partner Cross-Functionally: Collaborate closely with Sales, Revenue Operations, Growth, and Finance leaders to translate business needs into scalable systems and process solutions that improve forecasting accuracy, sales productivity, and customer experience. • Leverage AI and Automation: Integrate AI-driven capabilities into GTM systems — such as lead scoring, forecasting, prioritization, and personalized engagement — to accelerate decision-making and drive smarter, data-informed growth. • Lead and Develop: Manage and mentor a team of Business Systems Analysts, fostering a culture of technical excellence, collaboration, and continuous improvement. • Drive Adoption and Change: Champion new tools and processes across GTM teams, ensuring seamless adoption, strong communication, and measurable business impact. Here’s What We're Looking For • 10+ years of experience leading GTM Business Systems teams in a high-growth environment, with deep expertise in Salesforce architecture, configuration, and administration. • Proven track record of designing, integrating, and scaling Salesforce and related GTM platforms to enable efficient sales execution and predictable revenue growth. • Hands-on technical fluency — comfortable diving into system configuration, automation, and data modeling to diagnose and solve complex problems directly. • Experience leading and developing Business Systems Analysts and cross-functional project teams, fostering a culture of technical excellence, business alignment, and operational rigor. • Strong partnership orientation, with demonstrated success collaborating closely with Sales, RevOps, Growth, and Finance to translate strategy into scalable systems and processes. • Strategic thinker and systems architect, able to balance quick delivery with long-term design principles, aligning technology investments with GTM and company growth objectives. • Proven ability to leverage AI and automation within GTM systems to identify ideal customers, prioritize opportunities, and personalize engagement. • Change leader and communicator, adept at driving adoption across Sales and GTM teams, managing stakeholders, and influencing executives through clarity, trust, and results. Our cash compensation amount for this role is targeted at $155,000 to $194,000/yr in Denver, $184,000 to $229,000/yr for San Francisco, New York, & Seattle. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Build and deploy machine learning models for risk assessment, research, and cross-functional collaboration. | 8+ years of experience in data science or machine learning, strong programming skills, domain knowledge in credit or fraud risk modeling, familiarity with LLMs, and excellent communication skills. | About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: Gusto’s Data Science team leverages Gusto’s rich dataset to guide product direction and decision-making. We operate full-stack, conducting analyses, prototyping and deploying predictive models and statistical tools both for internal use and for our customers. For this role, we are looking for a technical leader (an individual contributor) to drive machine learning and AI in the payment and risk domains. You will build a model-driven risk platform to provide a trusted environment for Gusto Ecosystem. You’ll be working with an established team and seasoned payments and risk leaders in Engineering, Product, Design, Operation, Identity and Compliance. In this role, you’ll work cross functionally to build Platforms that span the entire breadth of the Payments and Risk Stacks, and use ML and AI to build a world- class, high secure platform that safeguards our users’ activities and money, and ensures unparalleled reliability. Here’s what you’ll do day-to-day: • Build and deploy machine learning models to identify, assess and mitigate risks • Responsible for driving research in the problem space, working with stakeholders to understand model requirements, developing the model from scratch, deploying the model alongside your engineering counterparts, and monitoring and maintaining the model’s performance over time • Partner with Engineering, Design, and Product counterparts in Payment and Risk to solve complex cross functional problems • Develop scalable frameworks and libraries that enhance and contribute to the team’s core analysis and modeling capabilities, including through the integration of LLMs to improve data processing, analysis, and insights. • Identify new opportunities to leverage data to improve Gusto’s products and help risk management team to understand business requirements and develop tailored solutions • Present and communicate results to stakeholders across the company Here’s what we're looking for: • 8+ years of experience conducting statistical analyses on large datasets and deep domain knowledge in machine learning and artificial intelligence, including familiarity with Large Language Models (LLMs) and their applications. This could mean either a MS or PhD in a quantitative field with at least 5 years experience in a business environment, or BS or Data Science Bootcamp graduate with at least 8 years of experience working as a data scientist or a machine learning engineer in a business setting. • Proven experience in credit risk modeling or fraud risk modeling using logistic regression, random forest, Xgboost or neural networks, along with a strong understanding of AI-based approaches and the potential of LLMs to enhance traditional models. • Experience applying a variety of statistical and modeling techniques using Python, R or another statistical modeling language, as indicated by familiarity with many of the following techniques - predictive modeling, anomaly detection, ensemble methods, natural language processing (NLP, optional). Basic understanding of LLMs and their applications. • Strong programming skills - comfortable with all phases of the data science development process, from initial analysis and model development to deployment • Excellent communication skills - able to effectively deliver findings and recommendations to non-technical stakeholders in a clear and compelling fashion • PhD or Masters plus equivalent experience in a quantitative field is a plus • Experience in the Fintech industry is a plus Our cash compensation amount for this role is targeted at $225,000 - $285,000 for San Francisco, New York, and Seattle, $205,000- $255,000 in Los Angeles, $187,000 - $235,000 in Denver, and $200,000 - $250,000 CAD for Toronto, Canada. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Architect, build, test, and refine Gusto’s Android app and mobile infrastructure while collaborating cross-functionally to deliver scalable, maintainable mobile solutions. | 12+ years mobile software engineering experience including 8+ years in Kotlin and Android, strong communication, experience with mobile infrastructure and analytics, and willingness to mentor others. | About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role We’re on the lookout for talented Mobile Android Engineers with 12+ years of experience who are passionate about creating amazing user experiences. In this role, you’ll have the chance to help accelerate mobile engineering at Gusto by leading initiatives that will establish and improve our architecture patterns, foundational functionality, and test infrastructure. We want you to take ownership of scaling our shared services while keeping up with the latest in the Android world. You’ll work closely with teams across Product, Identity, Security, System Design, and Infrastructure, collaborating to build solutions that really make a difference. If you’re excited about building elegant, scalable apps and being part of a supportive, innovative mobile team, we’d love to hear from you! About the Team At Gusto, we’re excited to be at a pivotal moment in our journey with over 1M+ monthly active users and the recent launch of our employer experiences on mobile. Our mission is to tackle the real challenges faced by small business owners and their employees, and we believe that mobile is key to delivering impactful solutions. As part of our mobile team, you’ll be at the forefront of this transformation, working alongside talented engineers and designers who are passionate about creating a seamless mobile experience. Together, we’re building a platform that empowers everyone—small business owners and their teams—to thrive. If you’re ready to make a difference in the mobile landscape at Gusto, we want you on board! Here’s what you’ll do day-to-day • Architect, build, test, and refine Gusto’s Android app, along with supporting mobile web views that enhance user experience. • Build a strong mobile foundation that feature teams can build on top of. • Develop platform components and common features that enhance scalability, consistency, and maintainability throughout the product development lifecycle. • Work cross-functionally with teams in product apps, identity, security, design systems, and infrastructure to deliver world-class experiences right into our customers' hands. • Enhance and maintain our Android mobile infrastructure, including build pipelines, testing automation, and the release process, to ensure smooth operations. • Create a product that our customers truly love—don’t just take our word for it; see what our customers have to say. Here’s what we're looking for • A minimum of 8 years of experience in Kotlin and Android software engineering, with at least 12 years in mobile software engineering overall. • Excellent communication skills and a knack for building strong cross-functional partnerships. • Experience in developing platform components and common features that enhance scalability, consistency, and maintainability throughout the product development lifecycle. • Experience with analytics and monitoring tools to track app performance / health and user engagement. • Experience with mobile infrastructure, including CI/CD, automated testing environments, and build & release systems. • Strong critical thinking abilities and a keen attention to detail. • A willingness to learn continuously and a passion for mentoring others on the team. Bonus Points • Strong knowledge of Compose and/or GraphQL. • Proficiency or familiarity with MVVM architecture. Our cash compensation amount for this role is targeted at $223,000-$265,000 for San Francisco & New York and $189,000-$225,000 for Denver. Final offer amounts are determined by multiple factors including role level, candidate experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Lead and develop a team of leaders and individual contributors to deliver high customer satisfaction and operational efficiency in a call center environment supporting SMB payroll and benefits. | 5+ years leadership experience including 2+ years leading leaders, experience with AI initiatives, payroll/banking/employee benefits domain knowledge, and proven track record in customer satisfaction and operational efficiency. | About Gusto Gusto is a modern, online small business platform on a mission to grow the small business economy. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide, that’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. About The Role Gusto is seeking a dynamic leader to join our On Demand Support team and empower a team of leaders. You’ll help scale our operation to support millions of members in the next few years. You’ll be responsible for the experience of tens of thousands of SMBs on the Gusto platform. You’ll be responsible for driving performance, elevating customer satisfaction, integrating AI and ensuring our people feel engaged, supported, and motivated to succeed. This is a hands-on leadership role where you’ll balance operational excellence with people-first leadership. About The Team Our Customer Care team is the linchpin of our world-class customer experience. On-Demand Support are responsible for creating a seamless and supportive experience for both small business owners and their employees. With their passion, insight, and customer advocacy, this team helps us maintain a high NPS score while serving tens of thousands of businesses. We are seeking leaders who thrive in a fast-paced, solutions-based call center environment. Here’s What You’ll Do Day-to-day • Be accountable for delivery of Service Level Objectives in concert with our Workforce and Vendor Management Teams • Foster a culture of engagement and excitement to bring out customer-driven results where Gusties feel empowered to put customers first and develop their careers within the organization • Lead, Coach and Develop a team of 5-8 leaders and roughly 60 individual contributors • Set clear performance expectations and hold leaders accountable for meeting KPIs such as customer satisfaction, response time, quality, and efficiency • Analyze call center metrics, identify trends, and make recommendations for data-driven improvements • Lead change management in planning and facilitating organization-wide improvement to the customer experience • Solicit regular internal and external customer feedback to lead continuous process improvements to the customer experience • Work cross-functionally with other CX teams and shared services to deliver improvements to the Gustie and the overall customer experience • Act as the voice of the customer, surfacing insights and recommending changes to improve processes, tools, and overall service delivery Here’s What We're Looking For • 5+ years of leadership experience, at least 2 years experience leading leaders: setting strategic vision, and empowering high-performance teams • Experience with AI initiatives and enhancements • Proven experience working in Payroll, Banking or Employee Benefits environments • Proven track record of delivering an extremely high level of satisfaction across a customer base while also taking pride in driving operational efficiencies Our cash compensation range for this role is $119,185 to $154,941/yr in Phoenix. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Lead and develop social and influencer marketing strategies and teams to grow brand awareness and engagement across multiple social platforms. | 12+ years marketing experience with 5+ years in social media/influencer marketing and 3+ years in leadership managing teams. | About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About The Role As the Head of Social and Influencer Marketing, you will define and lead Gusto's social and influencer strategy to significantly grow brand awareness, engagement, and consideration among small businesses and their advisors. You will be responsible for building, managing, and developing a high-performing team, overseeing all social channels, content strategy, and end-to-end influencer programs. You’ll work closely with brand, product marketing, sales, and PR teams to ensure a consistent, compelling, and integrated brand voice across all social touchpoints, driving measurable impact on our B2B growth objectives. You’re a visionary leader, deeply analytical, and customer obsessed, with a proven track record of scaling social and influencer initiatives. About The Team This role is a key leadership position within our marketing organization, vital for shaping Gusto's public presence and accelerating growth across direct and indirect channels. We are a team that combines creativity, data-driven insights, and cross-functional collaboration to design campaigns that reach, engage, and convert the right audiences at scale. You will build and empower a team dedicated to fostering vibrant communities and amplifying our message, contributing to Gusto's mission to serve over 400,000 small businesses, and we’re just getting started Here’s What You’ll Do Day-to-day • Develop and execute a comprehensive social media and influencer marketing strategy aligned with business objectives, brand guidelines, and B2B audience needs. • Lead, mentor, and grow a team of social media and influencer marketing professionals, fostering a culture of innovation, collaboration, and continuous improvement. • Oversee content strategy, creation, and distribution across all owned social channels (e.g., LinkedIn, Meta, YouTube, TikTok), ensuring brand consistency and engagement. • Design, launch, and manage end-to-end influencer programs that drive authentic advocacy, reach new audiences, and generate measurable results for B2B segments. • Establish and evolve community management best practices, ensuring timely and engaging interactions with our audience. • Partner closely with Brand, Product Marketing, PR, and Sales teams to integrate social and influencer efforts into broader campaigns and product launches. • Define key performance indicators (KPIs), conduct regular analysis of social media and influencer performance, and provide actionable insights to optimize strategy and demonstrate ROI. • Manage budgets, agency relationships, and social media tools/platforms effectively. • Stay abreast of emerging social media trends, platforms, and technologies (including AI advancements) to identify new opportunities for growth and innovation. Here’s What We're Looking For • 12+ years of overall marketing experience, with at least 5+ years specializing in social media and influencer marketing, and 3+ years in a leadership role managing a team. • Proven track record of building and scaling social media and influencer programs for B2B brands, demonstrating measurable growth in awareness, engagement, and lead generation. • Deep expertise in developing content strategies tailored for various social platforms and audience segments. • Strong understanding and hands-on experience with social media management platforms, analytics tools, and influencer marketing platforms. • Exceptional analytical skills: ability to interpret complex social data, measure campaign effectiveness, and translate insights into strategic recommendations. Our cash compensation amount for this role is targeted at $169,000 - $200,000/yr in Denver, Phoenix, and Atlanta, and $200,000 - $240,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Serve as the primary contact for clients managing complex retirement plan issues, providing consultative support, project managing plan events, and driving product adoption to retain customers. | 3+ years customer service or related experience with 401(k) knowledge, 1+ year customer retention experience, proficiency with CRM platforms, strong communication skills, and preferably a bachelor's degree or related certifications. | About Gusto Gusto is a modern, online small business platform on a mission to grow the small business economy. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide, that’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. About The Role As a Dedicated Retirement Advisor, you will be the primary point of contact for our clients, responsible for fully resolving and project managing complex issues via phone, email, and Google Meet. You will serve as a strategic partner, providing a holistic and consultative approach to help clients optimize their retirement plan. Your mission is to empower our clients by proactively educating them on their plan's health, fiduciary responsibilities, and the tools available to drive employee engagement and retirement readiness. You will build deep client loyalty and act as the driver for full resolution of all plan-related matters. This is a perfect opportunity for someone with strong customer service experience who loves to build relationships and will identify ways to retain customers at Gusto. About The Team Our Advising team plays a crucial role in helping small businesses navigate the often complex world of retirement benefits. As a Dedicated Retirement Advisor, you will be the go-to expert for employers after they’ve onboarded, guiding them through complex issues and ensuring they get the most value from our product. This team is responsible for customer retention and loyalty, acting as a natural client advocate to provide a world-class service experience. Here’s What You’ll Do Day-to-day • Act as the primary point of contact for our clients, managing inbound inquiries via email and phone and addressing all service-related questions. • Provide a consultative, proactive, and holistic client experience. • Consult on and project-manage complex plan events, including annual non-discrimination testing (NDT), Form 5500 filings, plan audits, and profit-sharing calculations, ensuring clients remain compliant and informed. • Manage 401(k) plan design changes and upgrades for clients, while identifying downstream impacts. • Drive product adoption by demonstrating how new features and plan design options can help clients achieve their goals, such as maximizing owner contributions or improving employee participation rates. • Identify customers who are at-risk and create customized solutions to retain their business. • Advocate for client product features by providing user feedback to our product and engineering teams. • Collaborate cross-functionally with sales, engineering, and operations to troubleshoot and help clients. Here’s What We're Looking For • Experience: 3+ years of experience in customer service, relationship management, account management, or FinTech. You must have 401(k) knowledge and experience. At least 1 year of experience in customer retention or loyalty is also required. • Customer-First & Proactive: You are a proactive problem-solver who goes beyond relationship management and has a passion for customer success. • Tech-Savvy: Experience with customer support platforms and CRMs (Salesforce preferred) is required. You have the ability to pick up new technologies and assess situations quickly. • Clear Communicator: You possess demonstrated strong verbal and written communication skills, with exemplary phone, listening, and writing abilities. • Adaptive & Detail-Oriented: Flexible and able to constantly adapt to new conditions in a fast-moving environment. • Strategic & Analytical: You have creative and analytical problem-solving skills with a strong sense of strategic initiative. • Professional: Enthusiastic and high energy, but also poised, confident, and extremely professional. • A bachelor’s degree is preferred, or equivalent field-related experience. Industry certifications such as the Chartered Retirement Plans Specialist (CRPS) or Qualified 401(k) Administrator (QKA) are highly desirable and supported. Our cash compensation amount for this role is $23.50/hour to $30.77/hour for Denver, Portland & most major metro locations, and $21.80/hour to $28.85/hour for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Design, develop, and deploy AI-powered full stack applications to improve customer experience while collaborating with cross-functional teams and mentoring engineers. | 12+ years software development experience with full stack or backend focus, strong AI/ML knowledge, proficiency in modern languages including TypeScript and Python, and experience building scalable distributed systems. | About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. About the Role: Gusto is looking for an experienced Principal Full Stack Engineer to lead the design, development, and deployment of AI solutions that enhance our customer experience. Our mission is to deliver consistently exceptional Customer and Advocate experiences, at scale, across every touchpoint. The ideal candidate will have a strong background in artificial intelligence, and software engineering, with proven expertise in applying these technologies to improve customer interactions and satisfaction. Be a change agent on how Gusto leverages AI to better serve customers. About the Team: The Unified Service Platform’s mission is to create seamless connected, efficient and delightful experiences that empower our customers (internal and external) to make informed decisions and be supported throughout their journey. This team operates as a startup-within-a-startup with a high level of ownership around specific problems to solve for our customers. Here’s what you’ll do day-to-day: • Design, develop, and deploy AI-powered applications to enhance customer and advocate experiences. • Collaborate with product management, design teams and customer experience teams to understand customer pain points, come up with solutions, prototype, iterate, and launch daily. • Contribute to architectural decisions and best practices for AI-driven systems. • Stay on top of industry trends in AI and machine learning, integrating relevant advancements into our solutions. • Mentor and provide guidance to engineers, helping them grow their expertise in AI and software development. Here’s what we're looking for: • 12+ years of software development experience, with a strong background in Full Stack or Backend development. • Passion for AI-driven technologies. Experience with AI, machine learning, or LLMs is highly preferred. • Proficiency in modern programming languages and frameworks (e.g., Python, Ruby, TypeScript, React, etc.). • Experience building scalable, high-performance distributed systems. • Strong problem-solving skills and the ability to navigate ambiguity in a fast-paced environment. • A startup/founder mindset – comfortable with ambiguity, risk-taking, and operating in a high-intensity environment. Our cash compensation amount for this role is targeted at $222,000-$256,000 in Denver, $241,000-$277,000 for Los Angeles and most remote locations, $261,000-$299,000 for San Francisco, New York, and Seattle. Final offer amounts are determined by multiple factors including candidate experience, level, and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodations at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Lead and mentor program management teams, establish agile practices, administer and optimize NICE WFM and performance management tools, and oversee routing configurations for CX operations. | 10+ years leadership including leading leaders, 12+ years program management with agile/scrum focus, deep WFM expertise especially NICE IEX, CSM certification, workforce optimization skills, and strong technical aptitude. | Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. About the Role: We are seeking a dynamic and experienced Head of Program Management and Tool Administration to lead the strategic and operational aspects of our CX Planning & Insights programs. This pivotal role will be responsible for fostering agile and scrum practices within the team, ensuring efficient and effective delivery of key initiatives. Additionally, you will own the administration and optimization of critical tools, including NICE Workforce Management (WFM), performance management platforms, and routing configurations, ensuring they are aligned with our business needs and empower our CX teams. About the Team: This is a unique opportunity to blend your expertise in agile methodologies and program management with your technical acumen in administering and optimizing essential CX technology. You will be a key leader in driving operational excellence and enabling our CX Planning & Insights team to deliver impactful results. Here’s what you’ll do day-to-day: Planning and Strategy Leadership: • Lead and mentor a team of planning and strategy leads, routing analysts, and tool administrators, fostering a collaborative and high-performing environment. • Establish and champion consistent program management methodologies, standards, and best practices across the CX Planning & Insights group, with a strong emphasis on agile and scrum frameworks. • Oversee the planning, execution, and delivery of complex, cross-functional programs and projects, ensuring they are on time, within budget, and meet strategic objectives. • Facilitate agile ceremonies (e.g., sprint planning, daily stand-ups, sprint reviews, retrospectives) and coach teams on agile principles and practices. • Identify and mitigate program risks and issues, proactively developing and implementing solutions. • Develop and maintain program documentation, including project plans, timelines, communication plans, and status reports. • Communicate program progress, risks, and dependencies effectively to stakeholders at all levels. • Drive continuous improvement in program management processes and agile practices within the organization. NICE WFM Administration & Optimization: • Lead the team responsible for the primary administration for the NICE WFM platform, responsible for its configuration, maintenance, and optimization. • Collaborate with stakeholders to understand workforce planning needs and translate them into effective NICE WFM configurations. • Help WFM Administrator troubleshoot NICE WFM issues, working with internal IT and external vendors as needed. • Stay up-to-date on NICE WFM features and best practices, proactively identifying opportunities for improvement and efficiency gains. Performance Management & Routing Configuration: • Lead the administration and optimization of performance management tools used within the CX organization. • Collaborate with CX leadership to understand performance management requirements and configure tools to support these needs. • Manage and optimize routing configurations across various CX channels (e.g., phone, email, chat) to ensure efficient and effective customer interactions. • Work closely with contact center technology teams to implement and maintain routing strategies. • Analyze routing performance data to identify areas for improvement and implement necessary adjustments. • Ensure performance management and routing configurations are aligned with business objectives and service level agreements (SLAs). Here’s what we're looking for: • 10+ years of leadership experience, including leading leaders, with 12+ years in program management, strategy, or planning—strong focus on agile/scrum • Deep expertise in Workforce Management (WFM) strategy and execution across complex contact centers; NICE IEX experience preferred • Proven success mentoring program management teams and applying agile frameworks (Scrum, Kanban, Lean); CSM (Certified Scum Master) or equivalent certification • Strong skills in workforce optimization: capacity planning, headcount modeling, and vendor collaboration for scalability • Experienced in WFM platform administration and development, with strong technical aptitude and adaptability to new tools • Analytical mindset with expertise in data reporting, performance trend analysis, and translating insights into action Our cash compensation amount for this role is $163,200/yearly to $204,000/yearly in Denver & most major metro locations, and $191,200/yearly to $239,000/yearly for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Lead strategy, roadmap, and execution for core payroll platform systems, collaborating with cross-functional teams to improve extensibility, observability, and developer experience. | 5+ years product management with platform or backend product ownership in complex technical environments, experience in regulated domains, and ability to drive strategy and execution. | About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. By the Numbers: • Named #1 best software for small business of 2024 by G2 • 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing • Over $500M in annual revenue • The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs • There are 6.2M employers in the US, 98% have fewer than 100 employees (1) • 550,000 new businesses are created each year in the US (1) What Product Management is like at Gusto: • We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end, and shaping the product from strategy setting through the nitty gritty execution details. • Our Product team is lean, which means you’ll have a high degree of impact and ownership. • We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners. About the Team: Payroll is the beating heart of Gusto. The Payroll Engine team owns the systems that calculate every paycheck and orchestrate the workflows that power tax calculation, payments, filings, and compliance for over 400,000 small businesses across the country. The Payroll Engine team owns the core platforms that every payroll run depends on. It drives how earnings are calculated, how data flows between systems, and how internal teams build, scale, and innovate on top of payroll. The platform processes billions of dollars in payroll each month and plays a foundational role in the new products Gusto brings to market. This is deeply technical, high-leverage work. The team focuses on strengthening system extensibility, improving observability, and enabling every other team at Gusto to move faster with greater reliability and flexibility. We collaborate closely with Engineering, Design, Compliance, Legal, CX, Data Science, and Operations to ensure our systems meet the needs of both customers and internal developers—today and into the future. Here’s what you’ll do day-to-day: • Ownership: Lead the strategy, roadmap, and execution for the core systems that power every payroll run at Gusto. Drive platform improvements in extensibility, observability, and developer experience to help internal teams build faster and with greater confidence. • North Star: Bring clarity to complex, ambiguous problem spaces by identifying the most critical opportunities for impact. Use customer outcomes, business goals, and technical realities to guide prioritization and ensure the team is always focused on what matters most. • Collaborate & Evangelize: Work closely with Engineering, Compliance, Design, Data Science, CX, Legal, and Operations to tackle complex, high-stakes problems in a regulated domain.Champion platform adoption by ensuring the Payroll Engine is intuitive, flexible, and easy to build on. • Customer Impact: Tie platform investments to customer outcomes by using data, partner input, and business context to prioritize work that improves accuracy, timeliness, and trust. • Execution Excellence: Advocate for long-term quality, scalability, and flexibility while maintaining a strong focus on delivering impact through thoughtful execution. Here’s what we're looking for: • 5+ years of product management experience, including meaningful ownership of platform or infrastructure systems in technically complex environments. • Proven track record of shipping high-scale, backend or platform products with real business and customer impact. • Strong systems thinking and product craft, with the ability to navigate ambiguity, influence without authority, and drive clarity across engineering and cross-functional teams. • Experience developing multi-year strategies, balancing flexibility and stability, and modernizing critical systems in a way that enables broader product innovation. • Comfort working in regulated or compliance-sensitive domains such as fintech, payroll, HR, or legal tech, with a deep appreciation for trust, accuracy, and risk reduction. If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. Our cash compensation amount for this role is targeted at $152,000 to $190,000/yr in Denver & most major metro locations, and $184,000 to $230,000/yr for San Francisco, New York, & Seattle. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Where do PMs at Gusto work? We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are also actively hiring for the following Hubs: Toronto, Canada and Seattle, WA. Our open roles will specify on the careers page and in the job description where the position is eligible for work. (1) Business Applications with Planned Wages (www.census.gov) Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Lead cross-functional initiatives to integrate product and service strategies, analyze customer feedback and data to influence product roadmaps, and collaborate with product, engineering, and customer experience teams to enhance customer outcomes. | 10+ years in operating roles at startups or similar, experience scaling service strategy with SaaS products, strong data skills (SQL), excellent communication, healthcare or benefits industry experience, and ability to manage complex cross-functional projects. | About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. About the Role: Are you looking for an opportunity to transform a business? Gusto is looking for a strategic, customer-focused leader to leverage customer feedback and operational key metrics to develop actionable insights and strategies that shape our product and service, and positively impact customer love. Working with the Product, Engineering, Design and Customer Experience teams, you will be expected to tackle both highly strategic and deeply operational initiatives to deliver value for customers and Gusto. You’ll be customer-obsessed, business-minded, strategic, detail-oriented, and highly creative. If this sounds exciting to you, we’d love to connect! About the Team: The Benefits Product Operations team at Gusto is made up of committed, creative, collaborative people who care deeply about our mission to enable Benefits for all small and mid-sized businesses and their employees. We’re a highly cross-functional team focused on ensuring our product and service are co-designed and co-developed along the product lifecycle to deliver a best in class customer experience; Gusto is listening to, synthesizing and acting on customer and front-line team feedback; and that cross-functional teams are collaborating and swimming together to build the best version of Gusto for our customers. Here’s what you’ll do day-to-day: • Shape and support product development and its integration into service strategy for existing customers across the product lifecycle, in collaboration with Engineering, Design, Product Management, and Customer Experience teams. • Understand our product and end-to-end service experience and organizations in intimate detail, including internal and external pain points and feedback. Collaborate to ensure customer support considerations are integrated into broader company decisions. • Lead and partner on product launches between Product Management and Customer Experience (CX) teams to ensure readiness and deliver insights post-launch to ensure a positive experience for customers and internal teams. • Provide business insights and recommendations based on quantitative and qualitative data to influence strategy and operational design in both product and service roadmaps. • Identify and drive cross-functional initiatives that will deliver value for customers and Gusto. Help develop and communicate a clear roadmap for enhancing service capabilities and experiences. • Hypothesis-driven problem solving to drive our business. • Contribute to advancing the Product Operations craft at Gusto and uplevel the work of the team. Here’s what we're looking for: • 10+ years of relevant work experience at growing startups in operating roles (i.e., biz ops/strategy roles, product operations, project/program management, and/or consulting • Experience scaling service strategy alongside growing SaaS products, to include incubating products, building and managing product betas, and/or integrating new products into a scalable best-in-class service model • Highly adaptable and resilient to changes in business needs or requirements. Ability to navigate challenges and make decisions even when information is incomplete. • Demonstrated self-starter and organized problem-solver. Self-sufficient, resourceful, and bias for action towards continuous improvement • Experienced with managing a variety of cross-functional stakeholders on complex strategic initiatives, to include influencing senior leaders in Product or Customer Experience orgs • Strong results-orientation and direct experience in pulling and utilizing data (SQL) to identify critical trends and make/influence critical decisions. Skillful in setting goals based on the desired end state and planning strategies to achieve them. • Excellent written and verbal communication skills and ability to effectively communicate complex subjects to both technical and non-technical audiences • Experience working in the healthcare or benefits space (PEO, health insurance, 401k etc.) • Experience with service design and/or service blueprinting Our cash compensation amount for this role is $119,000/yr to $146,000/yr in Denver & most major metro locations, and $167,000/yr to $217,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Develop and lead content design strategy for growth messaging across marketing and product, focusing on customer onboarding, activation, and expansion while collaborating cross-functionally. | 8-10+ years in content design or strategy with SaaS growth experience, strong collaboration skills, ability to set content systems, and familiarity with AI content and subscription models. | About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. About the Role: Although Content Design is a long established practice at Gusto, we’re hiring our first ever dedicated Content Designer to join the Growth team at Gusto. As a Senior Staff Content Designer on Growth, you’ll play a pivotal role in shaping messaging that helps customers onboard onto our platform and discover and use more of Gusto. This is a unique opportunity to build the foundation for content strategy across the full customer journey—from initial discovery to onboarding, activation, and expansion. As a Senior Staff Content Designer, you’ll play a pivotal role in shaping messaging that drives growth, working across surfaces that blend marketing, product, and AI-generated content. This is a highly cross-functional role where success relies on speed, clarity, cohesion, and customer insight. You should bring deep expertise in content design, a background in growth experimentation, and comfort working at the intersection of product and marketing. You’ll set standards, create systems, and directly impact how small businesses experience Gusto for the first time—and continue to grow with us for years to come. Messaging is at the heart of what makes Growth work—and yet we’ve never had a dedicated content designer in this space. You’ll be the first, responsible for shaping content across all Growth experiences, connecting strategy to language, and setting a high bar for clarity, consistency, and conversion. Beyond the day-to-day, you’ll have the opportunity to shape Content Design more broadly at Gusto. If it aligns with your goals, you could contribute to our design system, lead workshops, and influence how the discipline shows up across the company. If you're excited by the idea of building from the ground up, collaborating deeply across teams, and turning content into a driver of growth—we’d love to meet you. About the Team: The Growth team at Gusto is dedicated to helping customers find, adopt, and engage with our products meaningfully. Our approach prioritizes a user-centric design ethos, ensuring that growth initiatives are backed by value and trust. As a key contributor, you’ll join a collaborative environment with Engineers, Product Managers, Data Scientists, and strategic Marketing and Business partners, focusing on critical touchpoints in the customer journey. Here’s What You’ll Do Day-to-day • Drive customer awareness and adoption by crafting content that helps people understand how Gusto can support their needs—guiding them through key moments across acquisition, onboarding, and ongoing product discovery. • Build the content foundation by developing guidelines, systems, and principles for scalable, high-quality growth messaging across multiple channels and surfaces. • Design with speed and impact by partnering on iterative testing and experimentation, delivering fast, purposeful content that resonates with users and drives results. • Bridge product and marketing by working closely with brand and growth marketing teams to ensure a cohesive narrative across marketing campaigns and product surfaces. • Lead AI content training efforts by helping shape and refine our approach to AI-generated content inside the product, setting quality standards and guiding content training models. • Champion cohesion and clarity by auditing and evolving copy across the customer journey, ensuring messaging consistency across surfaces, entry points, and use cases. • Shape the content vision by setting a long-term strategy for how content design supports the success of the Growth team—and Gusto at large. • Stay close to customers by grounding design decisions in qualitative research, customer feedback, and ongoing empathy work to ensure solutions solve real-world problems. • Align design strategy with business outcomes by ensuring your work supports key company objectives around revenue growth, product adoption, and long-term customer retention. • Lead through ambiguity by owning high-impact, cross-product initiatives and guiding content design strategy across multiple teams or domains. • Champion a culture of learning by embracing experimentation, continuously evolving our approach, and staying curious about new patterns, behaviors, and technologies. Here’s What We're Looking For • 8-10+ years of experience in content design, UX writing, or content strategy—preferably in a growth or conversion-focused product environment. • A strong background in B2B SaaS or multi-product platforms, with proven impact on onboarding, monetization, or cross-sell strategies. • Ability to craft clear, concise, and motivating content for complex workflows, across multiple personas and touchpoints. • Experience working in rapid-growth environments with tight feedback loops, experimentation, and data-informed iteration. • Deep understanding of how to balance brand, voice, and performance goals within messaging. • Ability to set up content systems and guidelines from the ground up, and scale them across a fast-moving org. • Familiarity with AI-generated content, prompt design, or training large language models is a plus. • Strong communication and collaboration skills, with a proven ability to operate independently in ambiguous, high-impact areas. • Track record of mentoring and coaching other designers. • Experience collaborating with both marketing and product design teams in a shared growth strategy. • Comfort supporting multiple teams across a product ecosystem with varied business goals and audiences. • Familiarity with subscription-based models, service design, or the Fintech/Payroll/HR space. Nice To Haves • Familiarity with Fintech, Payroll, or HR SaaS products. At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page. Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver & most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Lead and coach a large onboarding team, drive operational excellence, partner cross-functionally, and innovate onboarding processes leveraging AI. | 10+ years in sales implementation and onboarding with 5+ years leading teams, experience scaling onboarding organizations, AI fluency, and strong initiative. | About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. About The Role We’re looking for a Head of Onboarding and Professional Services to lead and empower our Subscription Sales Onboarding Center of Excellence. This is a second-line leadership role leading 12 People Empowerers (managers) and ~115 individual contributors. You will play a pivotal role in shaping how Gusto supports prospects and customers during onboarding, driving operational excellence, and ensuring our sales and onboarding teams deliver consistently outstanding experiences. This is an opportunity to be at the forefront of innovation leveraging AI and other digital first onboarding solutions driving efficiency and effectiveness for SMB prospects. Additionally, this leader will evolve our onboarding and implementation services for mid-market and Enterprise clients ensuring consistent partnership and collaboration to deliver seamless migrations to Gusto’s people platform. About The Team The Onboarding Center of Excellence (OCE) team sits within Subscription Sales and is focused on helping new customers onboard successfully. The team covers: • Jr. Onboarding: High-velocity inbound phone and chat support for Direct and Gusto Pro (GPro) prospects. • Onboarding Associates: Outbound support for dedicated seller prospects. • Specialized Onboarding: Implementations and high Annual Contract Value (ACV) pod support. • Senior Onboarding: Solution engineering and enterprise sales support. Our mission is to deliver seamless, scalable onboarding experiences that empower customers and sellers alike. Here’s What You’ll Do Day-to-day • Lead and coach a team of 12 People Empowerers managing ~115 onboarding specialists. • Drive excellence across inbound, outbound, specialized, and enterprise onboarding functions. • Foster a culture of accountability, continuous improvement, and customer-first problem solving. • Partner cross-functionally with Growth, Revenue Operations, Sales, Partnerships, and Marketing, and Growth to streamline processes and drive growth. • leverage data and reporting tools to identify opportunities, measure impact, and improve team efficiency and effectiveness. • Champion new ideas and solutions, helping shape the future of onboarding at Gusto ushering new AI . • Model Gusto values by empowering people, encouraging dissenting opinions, and ensuring all voices are heard. Here’s What We're Looking For • 10+ years of relevant Sales Implementation and Onboarding experience, including at least 5+ years leading teams and leaders. • Familiarity with building and scaling onboarding and implementation organizations leveraging chat tools, tiered pricing options, and collaboration with workforce management teams. • AI Fluidity and curiosity - a leader eager to learn about the most effective and efficient ways to leverage AI within the customer onboarding journey. • Strong initiative: a track record of taking ownership, anticipating needs, accelerating progress of key initiatives • Ability to think critically, voice dissent with clear reasoning, and propose actionable solutions. • High accountability and a drive for excellence, with demonstrated success in diverse, fast-paced roles. • Experience building, adapting, and scaling sales and onboarding teams in high growth environments. Compensation Our annual OTE range for this role is $250,400 - $293,000 in New York, and $220,000 - $257,000 in Denver and Atlanta. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Own and improve a large-scale federated GraphQL platform, collaborate with engineering teams to enhance API quality and developer productivity, and mentor engineers. | 10+ years software development and architecture experience, 2+ years GraphQL experience, interest/experience in federation, schema governance, developer tooling, and strong communication skills. | Staff Software Engineer, GraphQL Platform About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. Thats why were committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy . Staff Software Engineer: GraphQL Platform Were looking for a new member of the GraphQL Platform team to help us create the platform that keeps our engineering organization ambitious by making it easy to write and use high-quality, standardized, consumer-agnostic APIs. Our schema is huge, with over 5,000 types and 20,000 fields, and our job is to take on the ambitious work of improving it. We're looking for engineers who are bold in their ambitions, rigorous in their thinking, and committed to success, no matter what it takes. Our plans are measured in centuries quarters. We are at an inflection point with our platform, actively moving from a Rails monolith with relatively little tooling around GraphQL to a collection of right-sized, federated, and governed subgraphs. Our ideal candidate will have experience building large-scale federated GraphQL APIs with schema governance, the resolve to commit to long-term projects, the pragmatism to recognize when the right thing is not the obvious thing, and the empathy to measure their impact in terms of the productivity and effectiveness of their fellow engineers. Gustos GraphQL API, while originally built for our Web and Mobile clients, is expanding to cover most communication between the various domains. To support this, were building new tools and patterns to help make engineers productive, keep the components up-to-date, and ensure that our Product Engineering teams can focus on building impactful software quickly. Heres what youll do day-to-day: • Own problems, not just code. • Identify ways to make Gusto's codebase more effective at scale • Participate in thorough, rigorous discussions about how to measure and solve problems. • Support, up-level, and mentor fellow engineers through Slack, pairing sessions, and presentations. • Collaborate and communicate changes with the engineering org through ADRs • Integrate, add, build, and improve tooling to support Gusto's frontend development. • Run migrations to improve Gusto's codebase using a combination of collaboration, manual upgrades, and codemods. • Enforce and promote patterns and practices through custom analysis. Heres what we're looking for: • 10+ years of experience with software development and architecture • 2+ years of experience in GraphQL • Experience and/or interest in Federation, Entities, Governance, architecture, and developer tooling • Experience and/or interest in building tooling that makes your engineering colleagues successful • Great communicator: We regularly make changes to how product engineers work, and must be able to effectively plan, document, consult, and collaborate with them. The ability to use anecdotes and data to illustrate the impact of your work. Our cash compensation amount for this role is targeted at $164,000-$237,000 in Denver & most remote locations, and $235,000-$265,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Interested in building your career at Gusto, Inc.? 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Your responses, or your wish not to answer, will not be associated with your specific application, will not be shared with hiring managers, and will not in any way be used in making any employment decisions, including hiring decisions. Please use this as a reference while completing the disability self-identification: You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: • Blindness • Deafness • Cancer • Diabetes • Epilepsy • Autism • Cerebral palsy • HIV/AIDS • Bipolar disorder • Multiple sclerosis (MS) • Missing limbs or partially missing limbs • Post-traumatic stress disorder (PTSD) • Impairments requiring the use of a wheelchair How would you describe your gender identity (please select one)? * Select... 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