GT Independence

Lead development and maintenance of operational processes and standards ensuring consistency and operational readiness across markets. | Bachelor's degree and 5+ years experience in operations, business process improvement, or change management with strong analytical and SOP development skills. | MAKE A MEANINGFUL IMPACT EVERY DAY At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. OUR MISSION: To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences. The Operations Standards Manager leads the development, implementation, and maintenance of operational processes, documentation, and standards. This role ensures consistency, accuracy, and readiness across markets by driving SOP development, coordinating change management activities, and partnering with cross-functional teams and departments, including IT, Legal, Compliance, training teams, and Operations leadership, to ensure successful adoption of new or updated processes and technologies.  The Manager serves as a central point of coordination for operational readiness, ensuring that all changes to systems, workflows, and policies meet quality standards and are fully supported with the appropriate documentation, communication, and training resources.  KEY RESPONSIBILITIES Operational Standards & Documentation  * Lead the creation, revision, and lifecycle management of Standard Operating Procedures (SOPs), job aids, reference guides, and process maps.  * Establish documentation standards including version control, formatting, terminology, and approval workflows.  * Conduct needs assessments to identify documentation gaps and prioritize content updates.  * Ensure all process documentation reflects regulatory, policy, system, and business rule changes.  Change Management  * Coordinate operational impact assessments for proposed changes originating from markets, IT, compliance, or leadership.  * Develop operational readiness plans including SOP updates, communication strategy, and staff enablement resources.  * Participate in CAB (Change Advisory Board) or equivalent decision meetings as an Operations representative.  * Facilitate stakeholder alignment and ensure required signoffs for changes affecting operations.  Cross-Functional Implementation Support  * Partner with IT to interpret system changes, validate workflow impacts, and support user acceptance testing from an operations perspective.  * Support system rollouts and new-business implementations by defining operational requirements and standardizing workflows.  * Collaborate with Operations Training to ensure materials reflect current processes and are deployed effectively.  * Serve as the operational SME for enterprise tools and technology used by front-line teams. Continuous Improvement  * Identify inefficiencies and inconsistencies in operational practices; recommend and implement standardized solutions.  * Monitor adherence to established standards, escalate issues when corrective action is needed, and work towards process improvement.  * Leverage data and user feedback to inform documentation and process improvement priorities.  * Partner with Operations to evaluate implementations, audits, complaints, and operational reviews are incorporated into future standards and documentation updates.  * Own and oversee operational performance dashboards that measure and track key strategic objectives, including cash conversion cycle, growth initiatives, productivity, and operational efficiency metrics, ensuring timely and accurate reporting for leadership decision-making. EDUCATION  * Bachelor’s Degree in Business Administration, Operations Management, Healthcare Administration, Quality Management, or related field required.   Experience and Qualifications:  * 5+ years of experience in operations, business process improvement, change management, or related areas.  * Prior leadership or supervisory experience.  * Demonstrated ability to write high-quality SOPs, workflows, and job aids for diverse audiences.  * Experience supporting system implementations and working closely with IT teams.  * Experience managing multiple projects and competing priorities in a fast-paced environment.  * Strong analytical skills with experience using operational data and reporting to drive decisions and change.  * Exceptional communication, critical thinking, and cross-functional collaboration skills.  * Strong critical thinking, problem solving, and organizational skills.  * Advanced proficiency with Microsoft Office applications. WORK ENVIRONMENT  * Work is performed in an office or at home setting.  * Occasional travel will be required. As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth. Grow your career with us. Grow your impact with us. ___________________________________________________________________________________________  What Culture & Belonging Means at GT: Bring Your Authentic Self To Work  GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Oversee operational units to implement strategic objectives and optimize service delivery. | Bachelor's degree and 5+ years experience with strong leadership and organizational skills. | The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.     ·        Maintains Operational Standards ·        Formulates, implements, and communicates operational policies and procedures ·        Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan ·        Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management ·        Develops leadership and management skills within subordinates ·        Approves performance appraisals and wage increases ·        Develops metrics to measure operations performance ·        Participates in the development of new services for recently acquired contracts ·        Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement ·        Monitors workloads of the group and re-assigns agencies and programs appropriately ·        Collaborates with directors and executives from other functional areas to optimize delivery of services ·        Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate ·        Identifies opportunities to improve our processes ·        Builds and maintains relationships with Agencies ·        Promote adherence to and upholds the company’s mission and values ·        Other duties as assigned     Bachelor’s Degree in business, human services or related field or equivalent work experience     ·        At least 5 years of experience relevant to the work performed ·        Knowledgebase in supervision, business management and leadership ·        Excellent written and oral communication skills ·        Extensive experience in working on complex projects with Critical thinking and problem solving ·        Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing ·        Demonstrate the ability to balance work pressure with time management skills ·        Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities ·        Experience in working, initiating and maintaining highly effective team ·        Competent in the use of Microsoft Office programs and the Internet     Work is performed in a typical office setting or from a home office.  Travel may be required.

Provide strategic oversight for national operations ensuring service quality and regulatory compliance across multiple states. | Bachelor's degree with 8+ years progressive operations leadership, preferably in regulated healthcare; Master's degree preferred. | SENIOR DIRECTOR OF OPERATIONS (NATIONAL) Remote | National Leadership Role MAKE A DIFFERENCE. LEAD AT SCALE. At GT Independence, people are at the heart of everything we do. We are a mission‑driven organization dedicated to helping individuals live independently through self‑directed home and community‑based care. Recognized nationally as a great place to work, we foster a culture of trust, collaboration, and continuous learning—where leaders are empowered to make a meaningful impact every day. POSITION OVERVIEW The Senior Director of Operations is a high‑impact national leadership role responsible for driving operational excellence, service quality, and sustainable growth across multiple states and regions. This role provides strategic oversight for complex, highly regulated operations within GT Independence’s fiscal intermediary and self‑direction programs, while leading and developing regional Directors of Operations and senior leaders. Partnering closely with executive leadership and cross‑functional teams, the Senior Director ensures consistent service delivery, regulatory compliance, and operational scalability while supporting the organization’s long‑term strategic goals. KEY RESPONSIBILITIES National Operational Leadership * Provide senior‑level oversight of multi‑state operations, ensuring high‑quality, consistent service delivery. * Develop, standardize, and implement scalable operational frameworks, workflows, and best practices. * Monitor regional performance and lead corrective actions and continuous improvement initiatives. * Serve as a senior escalation point for complex or high‑risk operational issues. Strategic Planning & Growth * Execute enterprise‑level strategic initiatives aligned with organizational objectives. * Partner with executive leadership on national growth strategies, new market expansion, and program launches. * Establish, monitor, and analyze KPIs and performance dashboards to drive results. Leadership & Talent Development * Lead, coach, and develop regional Directors of Operations and senior operational leaders. * Build strong leadership pipelines, encourage accountability, and promote a culture of continuous learning. * Support talent retention, succession planning, and organizational design efforts. Quality, Compliance & Stakeholder Engagement * Ensure compliance with federal, state, and program‑specific regulations. * Partner with Compliance and Quality teams to mitigate risk and maintain audit readiness. * Represent GT Independence with state agencies, partners, and key stakeholders. * Promote a participant‑centered, quality‑driven operational culture. QUALIFICATIONS * Bachelor’s degree in Business Administration, Healthcare Management, Human Services, or a related field (required). * Master’s degree preferred or equivalent senior‑level operational leadership experience. * 8+ years of progressive operations leadership experience, including senior or executive roles. * Proven success leading multi‑state or national operations in regulated environments. * Strong background in home care, home health, personal care, fiscal intermediary services, or similar industries. * Excellent analytical, communication, and leadership skills. WORK ENVIRONMENT This is a remote, national role with travel required based on business needs, including visits to state operations, partners, and key meetings. WHY JOIN GT INDEPENDENCE? GT Independence is a national, family‑owned organization supporting thousands of individuals across the U.S. We offer competitive compensation, comprehensive benefits, flexible time off, and opportunities for growth—along with the chance to be part of meaningful work that truly changes lives.

Lead strategic and operational projects across full lifecycle to drive efficiency and growth, managing cross-functional teams and supporting new business implementations. | Bachelor's degree and 5-8 years progressive project management experience with PMBOK knowledge, proficiency in project management tools, and strong executive communication skills. | MAKE A MEANINGFUL IMPACT EVERY DAY At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. OUR MISSION To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences. The Project Manager leads strategic and operational projects that drive efficiency, support organizational growth, and deliver measurable outcomes. Reporting to the Director of the Enterprise Project Management Office, this role owns the full project lifecycle—applying PMI-aligned methodologies to plan, execute, monitor, and close cross-functional projects that span operations, technology, compliance, and new business implementation. KEY RESPONSIBILITIES  Project Leadership & Delivery  * Lead cross-functional projects from initiation through closure, following established EPMO protocols and PMI-aligned methodologies (waterfall, agile, hybrid).  * Develop and maintain project charters, schedules, risk logs, CRAIDD logs, communication plans, and other required documentation.  * Ensure project scope, timeline, budget, and quality remain aligned with strategic objectives and stakeholder expectations.  * Facilitate project meetings, status reporting, risk/issue management, and decision tracking.    Stakeholder & Cross-Functional Coordination  * Coordinate with executive sponsors, subject-matter experts, operations, IT, finance, compliance, and external partners to ensure deliverables are completed on time and on budget.  * Manage stakeholder expectations through proactive, transparent communication.  * Serve as a trusted partner to Directors of Operations, Product Owners, and Implementation leads throughout the delivery lifecycle.  New Business Implementation  * Support new state and contract launches by managing readiness activities, training coordination, vendor integration, and go-live execution.  * Partner with the Implementation function to ensure smooth handoff of projects into operations.  Continuous Improvement  * Identify workflow bottlenecks and champion process improvements through change requests and standardized SOPs.  * Contribute to the maturity of EPMO templates, tools, and playbooks (Monday.com, Smartsheet, Microsoft Planner/Project, SharePoint).  * Escalate high-impact opportunities and risks through appropriate governance channels.    REQUIRED QUALIFICATIONS  * Bachelor's degree in Business, Operations, Healthcare Administration, Information Systems, or a related field.  * 5–8 years of progressive project management experience leading complex, cross-functional initiatives.  * Strong working knowledge of PMI's PMBOK-based methodology; PMP certification strongly preferred.  * Demonstrated capability across multiple delivery methods (waterfall, agile, hybrid).  * Proficiency with project management platforms such as Monday.com, Smartsheet, Microsoft Planner, Microsoft Project, or Jira.  * Excellent written, verbal, and executive-level communication skills.  * Proven ability to influence without formal authority and work effectively across all levels of an organization.    Preferred Qualifications  * Experience in a private equity–backed, high-growth, or transformation-oriented environment.  * Experience in healthcare, Medicaid, HCBS/self-direction, financial management services, payroll, or a similarly regulated services industry.  * Experience supporting RFP responses, new business implementations, or multi-state operational rollouts.  * Lean Six Sigma or continuous improvement certification.    Success Measures in the First 12 Months  * Consistent on-time, on-budget project delivery across an assigned portfolio.  * High stakeholder satisfaction scores at project close.  * Timely and complete project documentation, communications, and status reporting.  * Meaningful contributions to EPMO standards, templates, and continuous improvement initiatives.    WORK ENVIRONMENT   * Position is hybrid; with office locations in Sturgis, MI, Southington, CT, Silver Spring, MD, High Point, NC, and Salem, OR, with remote candidates considered based on qualifications and travel flexibility. Occasional travel to state operations, sponsor meetings, and consulting partner sessions expected.    As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.     Our team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.     We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.     Grow your career with us. Grow your impact with us.     ___________     What Culture & Belonging Means at GT: Bring Your Authentic Self To Work     GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Lead enterprise-wide digital transformation and strategic initiatives to drive growth and operational efficiency. | Requires progressive leadership in digital transformation, strategy, and business operations with strong analytical and communication skills. | Head of Digital & Strategy Remote (U.S.) | GT Independence Transform the Future of Self-Direction At GT Independence, people are at the heart of everything we do. We are a national, family-founded Financial Management Services (FMS) organization that supports more than 55,000 individuals across the United States in self-directing their long-term services and supports. We empower people to live a life of their choosing through innovative services, technology, and person-centered support. As we continue our national growth and digital transformation journey, we are seeking a Head of Digital & Strategy to lead enterprise-wide innovation, strategic initiatives, digital modernization, and business transformation efforts. About the Role The Head of Digital & Strategy is a senior executive leadership position responsible for developing and executing GT Independence's digital vision and strategic roadmap. This leader will partner closely with executive leadership to identify growth opportunities, enhance operational efficiency, improve customer experiences, and drive innovation across the organization. This is an ideal opportunity for a strategic thinker who combines business acumen, digital transformation expertise, data-driven decision-making, and a passion for building scalable solutions in a mission-driven environment. Key Responsibilities • Develop and execute GT Independence's enterprise digital and business strategy. • Lead organization-wide digital transformation initiatives and modernization efforts. • Identify opportunities to improve operational performance, customer experience, and scalability through technology and process innovation. • Partner with executive leadership to support long-range planning, growth initiatives, and market expansion strategies. • Utilize data, analytics, and business intelligence to drive strategic decisions. • Lead cross-functional teams in planning and executing complex strategic programs. • Evaluate emerging technologies, automation opportunities, and digital solutions that drive business value. • Establish KPIs and performance metrics to measure strategic initiative outcomes. • Foster a culture of innovation, continuous improvement, and organizational excellence. • Serve as a trusted advisor to executive leadership on business strategy, transformation, and innovation opportunities. What We're Looking For Required Qualifications • Bachelor's degree in Business Administration, Strategy, Technology, Information Systems, or a related field. • Progressive leadership experience in digital transformation, strategy, consulting, business operations, or technology leadership. • Demonstrated success leading enterprise-wide strategic initiatives and organizational change. • Strong analytical, financial, and problem-solving capabilities. • Experience working across multiple business functions and executive stakeholders. • Exceptional communication, influence, and leadership skills. Preferred Qualifications • Master's degree (MBA or related advanced degree). • Experience within healthcare, HCBS, Medicaid, financial services, or highly regulated industries. • Experience leading digital product, technology, innovation, or transformation teams. • Strong understanding of customer experience strategy, process optimization, and operational excellence. Why Join GT Independence? • Mission-driven organization making a meaningful impact in people's lives every day. • Remote-first work environment. • Nationally recognized workplace culture and growth opportunities. • Opportunity to shape the future of self-directed care and digital innovation. • Collaborative executive leadership team. • Competitive compensation and benefits package. Ready to Lead What's Next? If you're a visionary leader passionate about digital transformation, strategic growth, and creating meaningful impact at scale, we'd love to hear from you. Apply today and help shape the future of independence.