GrowthX AI

The Head of Customer Engagement will lead the customer engagement engine, defining strategy and driving execution across onboarding, adoption, and renewal. They will also build and lead a high-velocity team while being the customer's advocate internally. | Candidates must have a proven track record in Customer Success or related fields, with experience in fast-paced environments and a deep understanding of AI's impact on marketing. Strong communication skills and the ability to manage both strategic and tactical tasks are essential. | 👉 IMPORTANT: Upload your resume as a PDF. Resumes in other formats (e.g., DOC or DOCX) will be automatically disqualified by our AI systems About GrowthX AI At GrowthX, we've redefined what AI-powered growth means for modern marketing teams. Since launching in 2024, we've grown from concept to eight-figure annual revenue. To date, we've raised a $12M Series A led by Madrona Venture Group and we partner with 50+ companies ranging from high-growth startups to industry leaders like Surge AI, Loveable, Webflow, Ramp, Superhuman, Strapi, Abnormal Security, and Homebase. We've built something different—what we call "service-as-software." Instead of handing you tools and leaving you to figure them out, we deliver complete outcomes. Our platform combines sophisticated AI workflows with expert human oversight to create, distribute, and optimize content that drives real business results. Our philosophy is simple: AI should serve experts, not replace them. We're not just building software. We're building the growth infrastructure that marketing teams wish they'd always had. The Role: We’re looking for a builder-leader — someone who thrives in growth environments and brings pace, clarity, and hands-on leadership. This is not a traditional middle-manager role. You’ll shape the strategy, get in the trenches with the team, and build systems that scale as fast as our customers and product evolve. In this role, you will own the full customer engagement ecosystem: onboarding, adoption, value delivery, outcomes, renewal, and strategic expansion. You’ll ensure our team is exceptional well versed in Growth strategies and playbooks. You’ll also partner closely with our Product, Engineering, Content Production, and Community teams to translate customer insights into improvements, trainings, and repeatable playbooks. When successful, you will have built a next generation of hybrid CSM-strategists who function like growth operators — and you’ll define the future of how customers adopt AI-powered marketing. Key Responsibilities 1. Lead, Build, and Drive the Customer Engagement Engine Set the pace: Define the strategy, operating model, and KPIs — then drive relentless execution across onboarding, adoption, outcomes, and renewal. Own the customer journey: Architect a journey that blends tech-touch, high-touch, and AI-driven automation to maximize value and minimize friction. Run toward the fire: Identify risks early, shape interventions, and solve customer challenges before they become churn drivers. Scale what works: Build scalable systems, workflows, and playbooks that let us deliver 10x value without 10x headcount. 2. Build & Lead a High-Velocity Team Recruit and develop top talent: Hire people who are fast, sharp, hungry, curious, and comfortable with a changing product and playbook. Hands-on leadership: Jump into accounts, demos, strategy reviews, workflow design, and customer escalations — modeling excellence through action. Develop hybrids: Build a new class of Customer Engagement Managers who blend AI- enabled growth marketing expertise with client management. Operational excellence: Create a culture defined by accountability, speed, clarity, and a bias for action. Teams that thrive here move quickly and communicate clearly. 3. Be the Customer’s Loudest and Smartest Voice Internally Close the loop with Product: Turn customer patterns into product requirements, experiments, and iteration priorities. Partner with Sales & Renewals: Align on client strategy, messaging, and renewal motions; ensure seamless transitions and consistent customer value narratives. Shape training and enablement: Work with our Product and Community teams to build customer and internal training that helps customers “get it” faster. Executive-level relationship management: Serve as the strategic partner and escalation point for senior customer stakeholders. Qualifications Must-Have Proven track record: in Customer Success, Account Strategy, Growth, or a hybrid operations role in B2B SaaS or agency environments. in professional services, consulting, or agency delivery models. leading teams in fast-paced, high-change, high-expectation environments. building or transforming a CS or engagement function — not just managing one. Experience with marketing buyers and budgets. Deep comfort with AI tools and a passion for how AI reshapes marketing, workflows, teams, and customer outcomes. Ability to run both strategic planning and in-the-weeds execution in the same day. Strong operator DNA — you solve problems with structure, urgency, and clarity. Executive-ready communication skills. Perks: 🌍 Fully Remote Work Work from anywhere—your productivity, your space! We do require an overlap with 8am to 12pm PT We help set up your work environment to enable your best work. Minimal meetings and async communication for deep focus 🏖 Ample Time Off Enablement for you to recognize your countries holidays We encourage you to take the time you need to recharge! 📚 Professional Growth We’re an AI forward culture and work environment - Learn all things AI! Access to training, workshops & mentorship programs Support for external conferences & industry events 🤝 Collaborative Culture Open communication & feedback-driven environment. Clear, concise communication is key to our success. Work Visa: Applicants must have legal authorization to work in the country of residence. We are not able to provide employment visa sponsorship at this time. #LI-Remote

Design and deliver full-stack React (TypeScript) and Ruby on Rails features for internal AI-powered growth tools with a focus on usability and productivity in a fully remote environment. | Proven full-stack experience with React and Ruby on Rails or Python, strong TypeScript skills, passion for AI/GenAI tools, good UI design sense, self-starter mentality, and excellent remote communication. | 👉 IMPORTANT: Upload your resume as a PDF. Resumes in other formats (e.g., DOC or DOCX) will be automatically disqualified by our AI systems About GrowthX AI At GrowthX, we design growth systems that integrate AI automation and expert guidance to help marketing teams with content creation, distribution, and conversion. Since our founding in 2024, we’ve hit seven-figure annual revenue, grown by double digits month-over-month, and teamed up with incredible partners from startups to publicly traded leaders like: Ramp, Webflow, Abnormal Security, Superhuman, Vapi AI, Homebase, Strapi, Galileo AI, Rapyd to name a few. Our approach combines: • Advanced AI Workflows: Automating and optimizing growth processes—from content creation to distribution—so clients can scale efficiently. • Expert Insights: Pairing AI-driven solutions with human expertise to ensure nuanced, high-quality outputs. • End-to-End Solutions: Covering the entire growth funnel, from lead generation to conversion optimization. We go beyond software; we become our clients’ growth partners by leveraging technology, strategy, and hands-on execution. About the role We are seeking a Staff full-stack developer with a strong product mindset and high standards for user interface design. Our stack includes React (TypeScript with Tailwind/Shadcn) and Ruby on Rails (Rails experience is a plus but not required). Most of your time will likely be spent working full-stack in internal platform, which supports everything from SEO tools to AI-powered text editing – but at an early stage team, the needs might vary. Being an AI-native company, we expect every team member to embrace AI to boost productivity. Familiarity with tools like Cursor is essential, but we are happy to provide guidance here. This is a fully remote role, but we do ask for at least 4 hours of overlap with US Pacific Time—during reasonable work hours. What You'll Do • Collaborate with our Client Ops team to design and deliver full stack solutions supporting internal teams. • Build and maintain features using React (TypeScript) and Ruby on Rails, enhancing internal workflows and tools. • Turn ideas from whiteboard sketches into fully functional, production-ready features with high-quality UX. • Use tools like Cursor to accelerate development, streamline maintenance, and optimize workflows. • Focus on creating intuitive and visually appealing interfaces that deliver an exceptional user experience. • Design features with strong attention to usability, creating clear and enjoyable user interfaces. • Write concise, effective UI copy. • Support marketing initiatives with small coding projects as needed. • Help create and maintain our AI Workflows (no experience needed here, but willing to learn is a must). About You We’re looking for someone with: • Proven Experience: Strong full stack skills, including building web applications using React and Ruby on Rails (or Python), working with PostgreSQL, and familiarity with frontend frameworks like Tailwind or Shadcn. • Passion for AI: Excitement for GenAI, LLMs, and tools like Cursor. • Good Design Taste: An ability to create user-friendly interfaces independently, focusing on clarity and usability. • Ownership: A self-starter mentality, capable of managing projects and priorities with minimal supervision. • Collaborative Mindset: A team player who thrives on proactive communication and constructive feedback. • Communication Skills: Clear and proactive communication skills, essential in a remote environment, with the ability to keep the team informed and aligned. • Pragmatic Approach: A focus on practical, impactful solutions, avoiding over-engineering or unnecessary debates. • Project Management: Excellent organizational skills, keeping your to-dos and tickets up to date, and ensuring team awareness of progress and blockers. This role is more suited for someone that have created entire projects on their own, even if just as a side-projects, than someone that prefers a lot of structure or guidance. Perks: 🌍 Fully Remote Work • Work from anywhere—your productivity, your space! • We help set up your work environment to enable your best work. • Minimal meetings and async communication for deep focus 🏖 Ample Time Off • Enablement for you to recognize your countries holidays • We encourage you to take the time you need to recharge! 📚 Professional Growth • We’re an AI forward culture and work environment - Learn all things AI! • Access to training, workshops & mentorship programs • Support for external conferences & industry events 🤝 Collaborative Culture • Open communication & feedback-driven environment. • Clear, concise communication is key to our success. Work Visa: Applicants must have legal authorization to work in the country of residence. We are not able to provide employment visa sponsorship at this time. #LI-Remote

Design and deliver full-stack React (TypeScript) and Ruby on Rails solutions for internal platforms, focusing on UI/UX and AI-powered workflows in a fully remote environment. | Strong full-stack experience with React and Ruby on Rails or Python, proficiency in TypeScript and frontend frameworks like Tailwind, passion for AI tools, good design sense, self-driven ownership, and excellent remote communication skills. | 👉 IMPORTANT: Upload your resume as a PDF. Resumes in other formats (e.g., DOC or DOCX) will be automatically disqualified by our AI systems About GrowthX AI At GrowthX, we design growth systems that integrate AI automation and expert guidance to help marketing teams with content creation, distribution, and conversion. Since our founding in 2024, we’ve hit seven-figure annual revenue, grown by double digits month-over-month, and teamed up with incredible partners from startups to publicly traded leaders like: Ramp, Webflow, Abnormal Security, Superhuman, Vapi AI, Homebase, Strapi, Galileo AI, Rapyd to name a few. Our approach combines: • Advanced AI Workflows: Automating and optimizing growth processes—from content creation to distribution—so clients can scale efficiently. • Expert Insights: Pairing AI-driven solutions with human expertise to ensure nuanced, high-quality outputs. • End-to-End Solutions: Covering the entire growth funnel, from lead generation to conversion optimization. We go beyond software; we become our clients’ growth partners by leveraging technology, strategy, and hands-on execution. About the role We are seeking a Staff full-stack developer with a strong product mindset and high standards for user interface design. Our stack includes React (TypeScript with Tailwind/Shadcn) and Ruby on Rails (Rails experience is a plus but not required). Most of your time will likely be spent working full-stack in internal platform, which supports everything from SEO tools to AI-powered text editing – but at an early stage team, the needs might vary. Being an AI-native company, we expect every team member to embrace AI to boost productivity. Familiarity with tools like Cursor is essential, but we are happy to provide guidance here. This is a fully remote role, but we do ask for at least 4 hours of overlap with US Pacific Time—during reasonable work hours. What You'll Do • Collaborate with our Client Ops team to design and deliver full stack solutions supporting internal teams. • Build and maintain features using React (TypeScript) and Ruby on Rails, enhancing internal workflows and tools. • Turn ideas from whiteboard sketches into fully functional, production-ready features with high-quality UX. • Use tools like Cursor to accelerate development, streamline maintenance, and optimize workflows. • Focus on creating intuitive and visually appealing interfaces that deliver an exceptional user experience. • Design features with strong attention to usability, creating clear and enjoyable user interfaces. • Write concise, effective UI copy. • Support marketing initiatives with small coding projects as needed. • Help create and maintain our AI Workflows (no experience needed here, but willing to learn is a must). About You We’re looking for someone with: • Proven Experience: Strong full stack skills, including building web applications using React and Ruby on Rails (or Python), working with PostgreSQL, and familiarity with frontend frameworks like Tailwind or Shadcn. • Passion for AI: Excitement for GenAI, LLMs, and tools like Cursor. • Good Design Taste: An ability to create user-friendly interfaces independently, focusing on clarity and usability. • Ownership: A self-starter mentality, capable of managing projects and priorities with minimal supervision. • Collaborative Mindset: A team player who thrives on proactive communication and constructive feedback. • Communication Skills: Clear and proactive communication skills, essential in a remote environment, with the ability to keep the team informed and aligned. • Pragmatic Approach: A focus on practical, impactful solutions, avoiding over-engineering or unnecessary debates. • Project Management: Excellent organizational skills, keeping your to-dos and tickets up to date, and ensuring team awareness of progress and blockers. This role is more suited for someone that have created entire projects on their own, even if just as a side-projects, than someone that prefers a lot of structure or guidance. Perks: 🌍 Fully Remote Work • Work from anywhere—your productivity, your space! • We help set up your work environment to enable your best work. • Minimal meetings and async communication for deep focus 🏖 Ample Time Off • Enablement for you to recognize your countries holidays • We encourage you to take the time you need to recharge! 📚 Professional Growth • We’re an AI forward culture and work environment - Learn all things AI! • Access to training, workshops & mentorship programs • Support for external conferences & industry events 🤝 Collaborative Culture • Open communication & feedback-driven environment. • Clear, concise communication is key to our success. Work Visa: Applicants must have legal authorization to work in the country of residence. We are not able to provide employment visa sponsorship at this time. #LI-Remote