Grow Therapy

The Analyst, Workforce Management will be responsible for strategic planning and execution of headcount forecasting and capacity management within the Customer Operations department. This role ensures optimal staffing levels to meet service level agreements and enhance customer satisfaction. | Candidates should have 2-5 years of experience in workforce capacity planning, preferably in a customer support environment. A strong understanding of customer support metrics and proficiency in data analysis and reporting tools is essential. | About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. We’re looking for an experienced Analyst, Workforce Management for our Shared Services team who is passionate about improving the landscape for mental healthcare. You will be responsible for the strategic planning and execution of headcount forecasting and capacity management for both Full-Time Employee (FTE) and Business Process Outsourcing (BPO) resources within the Customer Operations department. This role ensures optimal staffing levels to meet service level agreements (SLAs), optimize costs, and enhance customer satisfaction. The Analyst, Workforce Management will analyze historical data, predict future trends, and collaborate with cross-functional teams to develop and implement effective workforce strategies. By implementing advanced staffing models and developing new reporting mechanisms, this team member will be instrumental in optimizing the efficiency and effectiveness of our support operations, thereby facilitating both individual and team success in achieving daily performance objectives. This specialist will pioneer analysis of workforce management metrics for the organization to identify inefficiencies and performance gaps, so we can execute targeted improvement strategies to maximize productivity per agent. What You’ll Be Doing: Develop and maintain accurate short-term and long-term headcount forecasts based on historical data, seasonality, business trends, and anticipated growth. Analyze call volume, handle time, and other relevant metrics to determine optimal staffing levels across all support channels. Create and manage capacity models to project resource needs and identify potential gaps or surpluses. Forecast and manage the needs of both FTE and BPO resources, balancing cost and service level objectives Collaborate with BPO partners to ensure alignment on capacity planning, forecasting, and performance management. Work with finance on the budget related to headcount and BPO expenses Partner with Leads, Managers, Strategy Leads to develop and implement workflows, reports, and other related initiatives to ensure our staffing is successful. You’ll Be a Good Fit If: 2-5 years of experience in workforce capacity planning, preferably in a customer support environment with headcount distributed across FTE and BPO populations You have a strong understanding of customer support metrics and KPIs You have strong proficiency in data analysis and reporting tools (e.g. Excel, SQL, & Looker) You are successful working independently and remotely, and adapt well to changing priorities and customer needs You are skilled in analyzing data to inform strategic decision-making and possess a strong attention to detail, understanding how individual data points contribute to broader trends and insights. Bonus points if you have experience with Assembled (workforce management software) Employment Type: Full Time, Exempt Base Compensation: The base compensation range for this position is $90,844 - $111,000 annually. This is a remote role with the expectation to travel 2–3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location. Full Time Employee Benefits: Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. Financial Wellness: 401(k) program and equity opportunities. Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. Wellness & Development: Annual stipends to put towards therapy and personal & professional growth. Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.

Serve as the main point of contact for prospective psychiatric prescribers, offering strategic guidance on starting and scaling their private practices. Cultivate strong relationships with prescribers to drive conversion and long-term engagement. | Candidates should be passionate about mental health and organized, with the ability to manage multiple conversations. Experience in a customer-facing or sales role, particularly in healthcare or SaaS, is a bonus. | About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. The Opportunity We’re seeking a Prescriber Growth Associate to help psychiatrists and psychiatric nurse practitioners launch and grow successful private practices through Grow Therapy. You’ll be the first point of contact for prospective prescribers and ensure they have an excellent experience from their first conversation to onboarding onto Grow’s platform. This is a great opportunity for someone who thrives in a provider-facing sales role, enjoys connecting with people, and is motivated by clear goals and measurable impact. You’ll be part of a high-performing team that’s scaling Grow Therapy’s community of mental health providers across the country. What You'll Be Doing: Serve as the main point of contact for prospective psychiatric prescribers (MD, DO, PMHNP), offering strategic guidance on how to start and scale their private practices on Grow. Tailor your approach based on each provider’s license type, state requirements, and stage in practice—addressing prescriber-specific needs like Collaborating Physician arrangements, DEA requirements, and malpractice coverage. Provide excellent customer service and timely follow-ups to ensure a smooth onboarding experience, even through nuanced operational or compliance questions. Cultivate strong, trust-based relationships with prescribers to drive conversion and long-term engagement. Partner with 30+ new providers weekly, maintaining a balance between high-volume execution and high-quality, consultative conversations. Consistently meet and exceed individual and team KPIs across conversion, experience, and pipeline health metrics. Collaborate with internal teams to streamline processes, share insights, and continuously improve the Prescriber Experience. You’ll Be a Good Fit If: You’re deeply passionate about mental health and excited to help providers expand access to care. You’re organized, detail-oriented, and thrive when managing multiple conversations at once. You have a proven ability to manage and convert a high volume of inbound leads in a fast-paced environment. You adapt well to change and enjoy learning new systems, processes, and tools. You’re collaborative, coachable, and excited to grow in a fast-paced startup environment. Bonus: You have prior experience in a customer-facing or sales role, particularly in healthcare or SaaS Employment Type: Full Time, Non-Exempt Base Compensation: The base compensation range for this position is Hybrid Commitment: $58,000 - $65,000 + $19,200 variable compensation Fully Remote Commitment: $48,000 - $54,000 + $19,200 variable compensation This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location. Full Time Employee Benefits: Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. Financial Wellness: 401(k) program and equity opportunities. Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. Wellness & Development: Annual stipends to put towards therapy and personal & professional growth. Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The Specialist I, Partnership Support will answer live calls, chats, and emails from clinicians and clients while collaborating with other teams to resolve issues. This role also involves working with the RCM and Engineering teams to address bugs and billing problems. | Candidates should have at least 2 years of customer support experience, preferably in healthcare billing, and 1 year of experience assisting customers through various communication channels. Strong multitasking abilities and a high attention to detail are essential, along with a consultative and empathetic attitude. | About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. The Opportunity: We are looking for a Specialist I, Partnership Support to join Grow Therapy! This position will be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. You’ll be part of a remote-friendly team of 13-15 teammates, reporting directly to the team’s manager. This position requires a work shift of Monday-Friday, 12pm-9pm EST. What You’ll Be Doing: Answering live calls, chats and emails from our clinicians and clients Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders Working with the RCM and Engineering teams to find resolutions to bugs and billing issues Meet with your manager to discuss QA, accept feedback and improve communications You’ll Be a Good Fit If: You are able to work Monday-Friday, 12pm-9pm EST. You have at least 2 years of experience in customer support (healthcare billing a plus). You have at least 1 year of experience assisting customers over the phone, via live chat, and email support. You can easily pivot and multitask You can adapt easily to an ever changing environment You have very high attention to detail You desire to work in a contact center environment You take initiative and have a can do attitude towards investigating and solving problems You are a naturally empathetic individual You have experience with and knowledge of health insurance/billing You stay cool, calm and collected under intense interactions You have a consultative and empathetic attitude You have an intermediate level of technical understanding You have experience working with large databases and multiple tools simultaneously Role Details: Employment Type: Full Time, Non-Exempt Base Compensation: The base compensation range for this position is $21.63 - $23.08 USD per hour. The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025. Please see the independent bias audit report covering our use of Covey here. Full Time Employee Benefits: Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. Financial Wellness: 401(k) program and equity opportunities. Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. Wellness & Development: Annual stipends to put towards therapy and personal & professional growth. Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Serve as the main point of contact for prospective providers, offering strategic business guidance to support them in opening and growing their private practices. Provide excellent customer service and timely follow-ups to ensure a smooth onboarding journey. | You should be deeply passionate about mental health and excited to help providers expand access to care. A proven ability to manage and convert a high volume of inbound leads in a fast-paced environment is essential. | About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. The Opportunity We’re seeking a Provider Growth Associate (PGA) who’s passionate about improving access to mental healthcare and empowering providers to thrive in private practice. In this role, you’ll serve as the first point of contact for prospective providers — guiding them through the initial onboarding process, helping them understand how Grow can support their goals, and ensuring they have an excellent experience from their first conversation to onboarding onto Grow’s platform. This is a great opportunity for someone who thrives in a provider-facing sales role, enjoys connecting with people, and is motivated by clear goals and measurable impact. You’ll be part of a high-performing team that’s scaling Grow Therapy’s community of mental health providers across the country. What You'll Be Doing: Serve as the main point of contact for prospective providers, offering strategic business guidance to support them in opening and growing their private practices. Deeply understand Grow’s mission, value proposition, and platform to tailor your approach to each provider’s needs. Partner with 30+ new providers each week, customizing your outreach based on their license type, stage in practice, and location. Provide excellent customer service and timely follow-ups to ensure a smooth onboarding journey. Cultivate meaningful relationships with providers, earning their trust and enthusiasm for joining the Grow community. Consistently meet and exceed weekly, monthly, and quarterly KPIs and personal growth goals. You’ll Be a Good Fit If: You’re deeply passionate about mental health and excited to help providers expand access to care. You’re organized, detail-oriented, and thrive when managing multiple conversations at once. You have a proven ability to manage and convert a high volume of inbound leads in a fast-paced environment. You adapt well to change and enjoy learning new systems, processes, and tools. You’re collaborative, coachable, and excited to grow in a fast-paced startup environment. Bonus: You have prior experience in a customer-facing or sales role, particularly in healthcare or SaaS. Employment Type: Full Time, Non-Exempt Base Compensation: The base compensation range for this position is $48,000 - $54,000 + $17,800 variable compensation This is a remote role with the expectation to travel 2–3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location. Full Time Employee Benefits: Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. Financial Wellness: 401(k) program and equity opportunities. Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. Wellness & Development: Annual stipends to put towards therapy and personal & professional growth. Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Manage and create social media content and short-form videos across platforms, collaborate with teams, and optimize content performance. | Experience managing social media content and short-form videos, proficiency with content creation tools, strong writing skills, creativity, and ability to work collaboratively. | About Us Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. About the Role Grow Therapy is looking for a part-time Social Media Content Creator to lead and execute our organic social strategy across key platforms. You’ll own the social content calendar, create compelling posts and videos, and collaborate with creative, paid, and brand teams to bring Grow’s mission to life through storytelling that resonates with consumers and the broader mental health community. What You'll Be Doing Own and manage the social media content calendar, ensuring consistent, high-quality posting across all major channels (Instagram, TikTok, Facebook, LinkedIn, X, etc.). Concept, script, and produce original short-form video content for TikTok and Reels that aligns with Grow’s brand voice and goals. Collaborate with the creative team to brief in content needs that support company campaigns, initiatives, and seasonal priorities. Partner with the paid social team to identify and source high-performing content from creators and influencers. Write and edit captions and copy for social posts across platforms, maintaining an approachable, trustworthy tone. Track content performance and engagement trends to inform ongoing strategy and optimization. You'll Be a Good Fit If Proven experience managing and creating content for brand or personal social channels, with a focus on short-form video. Proficiency with Canva, Figma, CapCut, or similar tools for content creation and editing. Strong writing and storytelling skills. Creative, proactive, and deeply familiar with social and cultural trends. Highly organized and able to work collaboratively across teams. Approximately 20 hours per week, 5 days a week; remote-friendly with preference for candidates based in New York. Employment Type: Part Time, Non-Exempt Remote: $60.00 an hour New York City: Up to $80.00 an hour Please note that since this is a 1099 contract role, the position does not come with benefits provided to full time employees. #J-18808-Ljbffr

Lead content strategy for core products and features by collaborating with cross-functional teams to define messaging. Write product content across various formats and ensure clarity and inclusivity in communication. | Candidates should have 6+ years of experience in content design or UX writing, with a strong portfolio. A bachelor's degree or equivalent practical experience is required, along with excellent collaboration and mentorship skills. | About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. The Opportunity: We’re seeking a Senior/Staff Content Designer to craft clear, inclusive, and trustworthy product experiences across our client and provider products. You’ll work end-to-end: defining content strategy, shaping value propositions, building language systems, and writing the UI copy that powers critical workflows. The right candidate brings strong product instincts, comfort with ambiguity, and the ability to translate complex mental and behavioral healthcare and insurance concepts into language that helps people move forward with confidence. What You’ll Do: Lead content strategy for your surfaces and journeys for our core products and features by partnering with Product, Design, Research and Ops to uncover explicit and latent customer needs, then map business goals to those needs to define messaging across channels and touchpoints Craft compelling, prioritized value propositions that, through complexity, define message hierarchy, and decide where messages matter most across the journey Write product content at every fidelity—from prompts, labels, and error states to onboarding, notifications, and long-form help—explore multiple options, tone shifts, and manage risk and safety, explaining trade-offs with confidence Shape and evolve content systems, style guidelines, and reusable frameworks to scale consistent experiences across the platform Audit existing content for inclusivity, clarity, and tone, ensuring outputs align with Grow Therapy’s mission and voice Bring clarity to complex domains by translating healthcare jargon into approachable language; partner with Legal and Clinical early and often to align on compliant, human-centered solutions Work directly in Figma and product prototypes; plan research with product managers/designers/researchers to validate comprehension, trust, and usability Drive cross-functional alignment by facilitating workshops, making crisp recommendations, managing stakeholders, and documenting decisions as guidelines and best practices You’ll Be a Good Fit If You Have: 6+ years in content design/UX writing with a portfolio demonstrating impact across journeys, systems, and UI copy (in-house product experience required) Track record of collaborating cross-functionally and leading high-impact initiatives in ambiguous, fast-paced environments Superior communication and storytelling skills, with sensitivity to tone, inclusivity, and the mental health context Proven expertise in UX writing, content strategy, and systems thinking Writing craft that is concise, conversational, inclusive, and precise — plus the range to flex tone appropriately for context and audience Research fluency and comfort leveraging insights/data and collaborating with researchers to inform strategy and iterate. Tools & prototyping skills that show you’re comfortable in Figma (and similar), able to troubleshoot interaction/content issues and work directly in prototypes Business orientation so you can tie choices to outcomes, articulate trade-offs, and show measurable impact on engagement, comprehension, and trust In-house product experience required; healthtech or consumer-facing product experience preferred Requirements: Bachelor’s degree or equivalent practical experience Portfolio required, showcasing both strategic content work and conversational/AI design samples Excellent collaboration and mentorship skills Strong understanding of accessibility and inclusive design principles Role Details: Employment Type: Full Time, Exempt Base Compensation: Zone 1 (NYC, SF, Seattle Metro Area, with an expectation of ~3 days per week in person): $200,000 - $250,000 USD annually Zone 2 (All other US locations, including remote in NYC, SF, Seattle Metro Area): $167,000 - $208,000 USD annually The base compensation for this role will vary depending on several factors, including relevant experience and qualifications. Full Time Employee Benefits: Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. Financial Wellness: 401(k) program and equity opportunities. Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. Wellness & Development: Annual stipends to put towards therapy and personal & professional growth. Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Design and evolve scalable backend systems, write maintainable code, conduct code reviews and mentorship, drive architectural decisions, and ensure system reliability. | 6+ years backend engineering experience with strong system design skills, expertise in backend languages (Python preferred), and ability to lead projects with minimal oversight. | About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we're building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we've empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We've raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. The Opportunity: As a Software Engineer on the Claims Engine team at Grow Therapy, you'll play a key role in evolving one of our foundational billing systems critical to the success of our business model. Your team's focus is to power our revenue cycle by building the most intelligent, scalable, and efficient claims engine in mental healthcare. What You'll Be Doing: You'll join a remote-friendly team of engineers, reporting to a dedicated engineering manager, and contribute to high-impact roadmap priorities. Your responsibilities will include: • Design and evolve scalable, reliable backend systems that support high availability and performance across critical product workflows. • Write high-quality, maintainable code in production systems, balancing speed and rigor to deliver impact in a fast-paced environment. • Conduct thoughtful code reviews and technical mentorship, raising the bar for engineering excellence across the team and beyond. • Drive architectural decisions and lead cross-team technical initiatives, partnering closely with product, infra, and leadership to shape the long-term tech strategy. • Proactively identify and resolve system reliability risks, owning uptime, observability, and performance as first-class engineering concerns. You'll Be a Good Fit if: • 6+ years of backend engineering experience - You've led development of production systems end-to-end and can drive projects with minimal oversight. • Systems thinker - You design for performance, reliability, and maintainability, and know how to evolve complex systems without losing stability. • Technical depth - You bring strong expertise in backend languages (Python preferred), data modeling, and service architecture in distributed environments. • Execution-oriented - You know how to scope, build, and ship impactful solutions, balancing speed with technical rigor. • Comfort with ambiguity - You thrive in dynamic environments and are skilled at turning loosely defined problems into clear technical direction. Bonus Points: • Experience with Billing, Revenue Cycle Management, and/or Health Insurance Systems • Python Experience • Interesting side projects! Engineering Team Principles: • You own what you build. You will feel ownership of the code you write, articulate the importance of the feature, and follow up to ensure it's successful. • We build solutions for our providers and clients. We write code to solve user problems, not just for the sake of solving technical problems. • You are not part of the tech team, but rather part of the team itself! Grow is a tech-enabled business and not a pure software business, so understanding how the business works is integral to your job. Role Details: • Employment Type: Full-Time, Exempt • Base Compensation: The base compensation range for this position is Hybrid Commitment: $200,000-$250,000 USD Annually Fully Remote Commitment: $167,000-$210,000 USD Annually This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2-3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location. Benefits: • Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. • Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. • Financial Wellness: 401(k) program and equity opportunities. • Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. • Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. • Wellness & Development: Annual stipends to put towards therapy and personal & professional growth. • Mental & Physical Health Support: Weekly flexible hours for self-care ("Mental Health Mornings/Afternoons") and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). • Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you're excited about this role but don't check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Build and maintain quality assurance systems for insurance operations by auditing workflows, validating processes, documenting findings, developing QA frameworks, and supporting cleanup projects. | 2+ years QA or auditing experience in healthcare credentialing, strong understanding of provider onboarding and payor operations, excellent documentation skills, and preferably Lean Six Sigma certification. | About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. The Opportunity: We’re looking for an experienced Quality Operations Associate for our Insurance Operations team who is passionate about improving the landscape for mental healthcare. This role is designed to support Grow Therapy’s Credentialing and Insurance Operations functions by building robust quality assurance processes, auditing workflows, and ensuring operational compliance. The Operations Associate - Quality will help prevent errors, improve workflows, and ensure scalability as our operations expand. Eventually, you will serve as our go-to person for everything quality operations for the credentialing special projects team In this role, you will primarily be responsible for building and maintaining systems for quality analysis for our insurance operations infrastructure. This will involve researching, planning, and scoping out various insurance operations processes, implementing processes that enable us to be proactive with issue resolution, and building out metrics to help track the success of our operations. This will require great communication skills as well as an eye for detail and organization in order to manage the process from start to finish. What You’ll Be Doing: • Audit workflows systematically: Conduct detailed audits of credentialing, enrollment, and special projects to ensure compliance and efficiency. • Perform pre-launch QA: Validate new processes and automations before launch, ensuring compliance with regulatory and business requirements. • Document findings and track remediation: Create structured reports, recommend solutions, and monitor implementation progress to ensure accountability. • Develop and maintain QA frameworks: Build standardized methodologies, audit templates, and KPIs to measure and improve quality. • Analyze historical processes: Identify recurring inefficiencies and propose systemic solutions to prevent future rework. • Support cleanup projects: Partner with cross-functional teams to remediate legacy process issues and align with payor expectations. • Apply structured methodologies: Use Lean Six Sigma or equivalent approaches to drive process improvements that scale effectively. You’ll Be a Good Fit If: • 2+ years of QA, auditing, or operations analysis experience in healthcare, ideally within credentialing and enrollment. • Strong understanding of healthcare provider onboarding, credentialing, and payor operations. • Keen attention to detail and ability to identify downstream impacts of process changes. • Excellent documentation and written communication skills. • Experience applying structured process improvement methodologies (Lean Six Sigma certification preferred). • Technical aptitude with tools like HubSpot, Jira, or Workato. Role Details: Employment Type: Full Time, Exempt Base Compensation: The base compensation range for this position is $90,844 - $117,000 USD annually. The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025. Please see the independent bias audit report covering our use of Covey here. Benefits: • Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. • Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. • Financial Wellness: 401(k) program and equity opportunities. • Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. • Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. • Wellness & Development: Annual stipends to put towards therapy and personal & professional growth. • Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). • Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Design, develop, and deploy a scalable search ranking algorithm to enhance and personalize user experience on the Grow Therapy platform. Collaborate with data scientists to define and extract relevant features from large datasets and implement machine learning models for search ranking. | Experience building and deploying machine learning models in the context of search ranking or recommendation systems is essential. Candidates should have 5+ years of experience as a ML engineer or Data Scientist, ideally at an early stage or high growth startup. | About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. The Opportunity: We are looking for a machine learning engineer who has worked in search and personalization and is scrappy and pragmatic, using data and deductive reasoning to apply practical approaches into their algorithms. They’ll work directly with our VP of Data to create a search algorithm that improves the matching experience between clients and providers, with potential to bring Machine Learning to other surfaces across the company. What You’ll Be Doing: Design, develop, and deploy a scalable search ranking algorithm to enhance and personalize user experience on the Grow Therapy platform. Collaborate with data scientists to define and extract relevant features from large datasets. Implement machine learning models for search ranking, including training, evaluation, and optimization. Develop and maintain data pipelines and infrastructure to support the continuous improvement of the search algorithm. A/B testing design and analysis of performance differences between existing and new model variations to ensure confidence in positive business outcome improvements. You’ll Be a Good Fit if you have: Experience building and deploying machine learning models in the context of search ranking or recommendation systems. 5+ years of experience as a ML engineer or Data Scientist- ideally at an early stage or high growth startup - specializing in machine learning algorithms Past experience building algorithms from 0->1 and an entrepreneurial mindset Strong programming skills in Python and SQL. Experience with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, Scikit-Learn). Proficiency in working with large datasets, data preprocessing, and feature engineering. Knowledge of information retrieval, natural language processing, and ranking algorithms. Ability to work cross functionally with growth, engineering, product, and an executive team Knowledge and experience in best practices in applying MLOps in an organization with an emphasis on continuous development and deployment. Role Details: Employment Type: Full Time, Exempt Base Compensation: Zone 1 (NYC, SF, Seattle Metro Area, with an expectation of ~3 days per week in person): $218,000 - $269,000 USD annually Zone 2 (All other US locations, including remote in NYC, SF, Seattle Metro Area): $207,000 - $255,000 USD annually The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location. Benefits: Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. Financial Wellness: 401(k) program and equity opportunities. Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. Wellness & Development: Annual stipends to put towards therapy and personal & professional growth. Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Lead content and conversation design strategy for AI-enabled mental health experiences, mentor peers, and ensure clarity, inclusivity, and trust in AI interactions. | 8-10+ years in content design or UX writing with AI or healthtech experience, portfolio with AI/conversational design samples, strong collaboration, and inclusive design knowledge. | Position Overview We're seeking a Staff Content & Conversational Designer, AI to define how language, interaction, and trust shape the future of mental health technology. This is a staff-level role for a content designer ready to establish frameworks, mentor peers, and ensure AI-powered experiences are clear, inclusive, and clinically trustworthy. You'll design at the intersection of UX writing, AI conversation design, and product strategy - helping us responsibly harness generative AI to improve access to care, reduce friction, and enhance engagement for millions of patients and providers. What You'll Do • Drive content and conversation design strategy for AI-enabled experiences, ensuring clarity, accessibility, and safety • Partner with Product, Design, Engineering, and Clinical teams to design natural, human-centered AI interactions that balance empathy, trust, and efficiency • Lead prompt design, testing, and iteration to guide model behavior and ensure responsible, high-quality AI outputs alongside clinical experts • Write and refine content across key touchpoints, including conversational flows, onboarding, and care navigation • Shape and evolve content systems, style guidelines, and reusable frameworks to scale consistent experiences across the platform • Audit existing content for inclusivity, clarity, and tone, ensuring outputs align with Grow Therapy's mission and voice • Mentor other designers, champion inclusive practices, and influence design culture across the organization • Align content design strategy with both business goals and clinical outcomes, showing measurable impact on engagement and trust What We're Looking For • 8-10+ years of experience in content design, UX writing, or conversation design, with a portfolio demonstrating impact across both content systems and AI/conversation design • Proven expertise in UX writing, content strategy, and systems thinking, ideally with experience in AI or healthtech products • Experience designing conversational interfaces or AI-powered experiences (chatbots, LLM-based products, or virtual assistants) • Superior communication and storytelling skills, with sensitivity to tone, inclusivity, and the mental health context • Familiarity with prompt engineering, model training, or AI-generated content quality standards • Track record of collaborating cross-functionally and leading high-impact initiatives in ambiguous, fast-paced environments • In-house product experience required; healthtech or consumer-facing product experience preferred Requirements • Bachelor's degree or equivalent practical experience • Portfolio required, showcasing both strategic content work and conversational/AI design samples • Excellent collaboration and mentorship skills • Strong understanding of accessibility and inclusive design principles Compensation The base salary range for this role is $200,000-$250,000. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025. Please see the independent bias audit report covering our use of Covey here.

Own and drive the product roadmap for a claims engine team to build a scalable, intelligent healthcare claims platform including automation and AI/ML features. | 5+ years product management with 2+ years in healthcare product management, technical expertise including SQL, strong prioritization, user empathy, and collaboration skills. | About the role: If you or a loved one has ever tried to find an in-network therapist, you may know how difficult it can be—not only to find the right fit, but also to navigate the complexities of health insurance coverage. We are hiring a member of our product team to design a game-changing billing system that redefines the insurance claims process at Grow. This is an opportunity to build technology that modernizes the therapy experience alongside a stellar engineering team. As part of this role you will: • Own the product roadmap and strategy for our Claims Engine Team. Our goal is to build the most intelligent, scalable, and efficient claims platform in mental healthcare. This includes claims submission and reconciliation tooling, automations, APIs, and related data models. • Build an industry-leading, bespoke revenue cycle system—from health insurance claims submission to claim adjudication and reconciliation. • Identify opportunities to leverage AI/ML for intelligent collections at scale. • Analyze gaps in the claims lifecycle infrastructure, address data inaccuracies and inefficiencies, and proactively uncover opportunities to improve collections efficiency. • Collaborate closely with engineering, revenue cycle, and other product teams to ensure revenue cycle goals are met. • Set best practices and shape the culture of product at Grow, playing a key role in scaling our product organization. • **Salary: $160,000 - $215,000 Please Note: Grow Therapy adjusts base salary based on geographic location, leveling, and experience, so your compensation could land anywhere within the posted range.*** Requirements • Product Experience: 5+ years of product management experience, including at least 2 years in healthcare product management. Experience with healthcare billing is a plus, but not required. • AI/ML Intuition: Experience with AI/ML is a plus, but not required. • Ruthless Prioritization: Ability to synthesize data, experiments, and strategic priorities to consistently prioritize the highest-impact features and the most effective path forward. • Technical Expertise: Skilled in systems-level thinking, SQL, and understanding the data model implications of new features. • User Empathy: Passionate about engaging with internal users, understanding their unique challenges, and using those insights to build products from first principles. • Adaptability: Resourceful and resilient, able to think on your feet, overcome setbacks, and inspire your teammates to do the same. • Team Player: Naturally collaborative, thriving on camaraderie and shared success, and earning trust as a dependable partner and source of encouragement. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025. Please see the independent bias audit report covering our use of Covey here.

Develop and maintain full-stack features across backend Python/Flask services and frontend React/TypeScript applications to expand intake channels and scale infrastructure. | 2+ years experience with full-stack development including backend language (preferably Python) and modern JavaScript frameworks (React), with strong collaboration and adaptability skills. | About us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we're building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we've empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We've raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. About the Role: We're hiring a full-stack Software Engineer to help expand our intake channels, scale critical infrastructure, and deliver impact across a rapidly growing network of partners. You'll join a mission-driven team where engineering decisions are tightly aligned with business outcomes, and our broader goal of making affordable mental health care more accessible across the United States. This role is full-stack by design: you'll work across our backend services (Python/Flask) and frontend applications (React/TypeScript). We expect applicants to be equally comfortable improving a frontend booking flow or shaping an API spec. What You'll Work On: You'll help us deliver against key roadmap priorities, including: • Strengthen and Maintain Referral Infrastructure - Maintain and improve existing referral pipelines to ensure continued success with high-value partners, while reducing friction and ensuring compliance. • Expand Access Through Scalable Integrations - Build infrastructure to support the next wave of strategic partnerships, including referral intake and ingestion, scheduling workflows, referral confirmation experiences, and data-sharing systems. • Support Growth Through Reliable Tooling - Equip partner, support, and marketing teams with robust systems to run experiments, troubleshoot issues, and drive incremental intake growth. • Advance Our Mission - Contribute to a platform that expands access to affordable mental healthcare by bridging connections between patients, providers, and care networks. Who You Are: • 2+ years of professional experience - You've contributed meaningfully to production systems and are comfortable owning development tasks with guidance. • Full-stack fluency - You're comfortable building end-to-end features, from backend services and APIs to polished, user-facing interfaces. • Technical proficiency - You have experience with at least one backend language (preferably Python) and modern JavaScript frameworks (React preferred). • Impact-oriented - You prioritize outcomes over output and think deeply about the business and user value behind your work. • Adaptable - You thrive in evolving environments and can stay productive even when requirements shift. • Team player - You collaborate well, communicate with empathy, and enjoy mentoring and learning from others. Bonus Points: • You use modern AI tools (e.g., Cursor, GitHub Copilot) to boost your productivity and focus on higher-leverage problems. • Experience working on B2B integrations or APIs. • Experience working with healthcare data, Electronic Health Records (EHRs), or healthcare system integrations. Why This Role Is Exciting: You'll join a high-impact team focused on building core systems that power growth and improve patient access to care. With a strong culture of ownership and mentorship, your work will directly influence product direction and engineering architecture. The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location. Zone 1 (NYC, SF, Seattle Metro Area) : $150,000-$167,000 USD Zone 2 (All other US locations): $142,000-$158,000 USD This role is open to remote candidates in the United States, however we have a strong preference for candidates who are based within commuting distance of one of our hubs in New York, NY; Seattle, WA; or San Francisco, CA, and who can commit to an expectation of being in the office approximately three days per week. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025. Please see the independent bias audit report covering our use of Covey here. Benefits • The chance to drive impact within the mental healthcare landscape from day one • Comprehensive health insurance plans, including dental and vision • Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to): • Flexible working hours • Flexible Time Off • Company-wide winter break • Mental health mornings (2 hours each week) • Wellness Stipend • In-office meals and snacks • Continuous learning opportunities • Competitive salary • The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. As part of our recruitment process, we use a third-party AI tool (Covey) to assist in the initial screening of resumes and applications. This tool analyzes candidates' qualifications based on the information provided in the application to identify potential matches. Certain features may qualify the tool as an AEDT (automated employment decision tool) under New York City Local Law, and may be considered an AI tool under other applicable state and city laws. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. We began using Covey Scout for Inbound on January 11, 2025. The independent bias audit report covering our use of Covey is here. By submitting your application, you acknowledge and consent to the use of automated tools in our recruitment process. You also understand that your application may be processed by AI systems as part of the screening and selection process. We are committed to ensuring transparency in our hiring practices. If you have any questions about how our AI tools work, or if you would like to request additional information, please contact recruiting@growtherapy.com.If you require an accommodation due to a disability, or if you have concerns regarding the use of AI in our hiring process, please contactrecruiting@growtherapy.com. We will be happy to provide assistance or discuss alternative methods for participating in our recruitment process.

Own the product roadmap and strategy for billing platforms, improve billing data models, and collaborate with engineering and revenue teams to meet goals. | 5+ years product management experience including 2+ years in healthcare billing product management, technical expertise, collaboration skills, user empathy, adaptability, and self-motivation. | About us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. About the role: If you or a loved one has ever tried to find an in-network therapist, you may have already experienced how hard it is to find a therapist that's the right fit for you, let alone understand the costs associated with the appointment or figure out if you're covered by your insurance. We are hiring a member of our product team to create a game-changing payments experience that redefines how clients navigate finding and paying for therapy, and help everyone get access to affordable mental healthcare. This is an opportunity to build technology that brings the therapy experience into the 21st century with a stellar engineering team. As part of this role you will: Own the product roadmap and strategy for Billing related platforms. Analyze gaps in the existing billing model, address data inaccuracies and inefficiencies, and proactively uncover opportunities for system-level improvements. Drive scalability, reliability, accuracy and comprehensive improvements to our billing data models and platform. Work closely with engineering, revenue cycle, and other product teams to ensure that we are meeting our revenue cycle, payments experience and payor launch goals. Set best practices and culture for product at Grow: You'll play a huge role in deciding how we hire and recruit product managers in the future Salary: $160,000 - $210,000 Requirements Product Experience: 5+ years of product management experience, including 2+ years in healthcare billing product management. Prior experience as a platform product manager is a plus but not required. Technical Expertise: Skilled in managing complex technical product areas and addressing the use cases of other product and technical teams. Collaboration: Proven experience working effectively with other product and engineering teams as key stakeholders or end users. User Empathy: Passionate about engaging with internal and external users, understanding their unique challenges, and leveraging those insights to build products from first principles. Adaptability: Resourceful and resilient, able to think on your feet, overcome setbacks, and inspire your teammates to do the same. Team Player: Naturally collaborative, you thrive on camaraderie and shared success, earning trust as a dependable partner and source of encouragement. Self Starter: Highly motivated to take ownership of your work and deliver exceptional results. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025. Please see the independent bias audit report covering our use of Covey here. Benefits The chance to drive impact within the mental healthcare landscape from day one Comprehensive health insurance plans, including dental and vision Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to): Flexible working hours Flexible Time Off Company-wide winter break Mental health mornings (2 hours each week) Wellness Stipend In-office meals and snacks Continuous learning opportunities Competitive salary The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. As part of our recruitment process, we use a third-party AI tool (Covey) to assist in the initial screening of resumes and applications. This tool analyzes candidates' qualifications based on the information provided in the application to identify potential matches. Certain features may qualify the tool as an AEDT (automated employment decision tool) under New York City Local Law, and may be considered an AI tool under other applicable state and city laws. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. We began using Covey Scout for Inbound on January 11, 2025. The independent bias audit report covering our use of Covey is here. By submitting your application, you acknowledge and consent to the use of automated tools in our recruitment process. You also understand that your application may be processed by AI systems as part of the screening and selection process. We are committed to ensuring transparency in our hiring practices. If you have any questions about how our AI tools work, or if you would like to request additional information, please contact recruiting@growtherapy.com.If you require an accommodation due to a disability, or if you have concerns regarding the use of AI in our hiring process, please contact recruiting@growtherapy.com. We will be happy to provide assistance or discuss alternative methods for participating in our recruitment process.