Group O

The Bilingual Customer Service Representative will manage customer inquiries, provide information, resolve issues, and ensure customer satisfaction. This role requires effective communication and critical thinking skills to deliver exceptional service experiences. | Candidates should have a high school diploma and basic customer service experience. Strong verbal communication, active listening, and problem-solving abilities are essential for success in this role. | Bilingual Customer Service Representative - 10/13/25 Department: Call Center Employment Type: Full Time Location: Remote - United States Reporting To: Kimberly Castillo-Cisneros Compensation: $17.00 / hour Description Group O is seeking a Bilingual (English/Spanish) Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns. As a Bilingual Call Center Customer Service Representative, you will play a vital role in delivering exceptional customer service experiences to individuals who contact our organization on behalf of our clients for assistance. Acting as the first point of contact, you will manage a variety of inquiries, provide information, resolve issues, and ensure customer satisfaction through effective communication and critical thinking skills. The ideal candidate for this role will possess effective communication skills, problem-solving abilities, and a customer-focused mindset. Key Responsibilities Essential Functions: Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support. Provide prompt, courteous, and accurate responses to meet their needs. Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer's satisfaction. Utilize available resources, tools, and knowledge bases to troubleshoot and address inquiries effectively. Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions. Tailor responses to meet the unique needs and preferences of each customer. Maintain a thorough understanding of the company's products, services, features, pricing, and promotions. Continuously update knowledge through training sessions, documentation review, and communication with internal teams. Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information. Follow established procedures for order entry, verification, and fulfillment to ensure accuracy and efficiency. Accurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases. Generate reports or summaries as required to track performance metrics, trends, and customer feedback. Collaborate with other departments, such as sales, marketing, and technical support, to address customer inquiries that require specialized expertise or escalation. Communicate effectively with team members to coordinate efforts and provide seamless support to customers. Proactively identify opportunities to enhance processes, procedures, and service delivery methods to improve the overall customer experience. Provide feedback and suggestions for optimizing workflows, tools, or training programs. Expected hours of work Ability to work a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs. Job Qualifications Education/Certifications: High School Diploma Experience: Basic customer service and phone handling experience. Skills and Qualifications: Strong verbal communication skills, with the ability to convey information clearly, concisely, and professionally. Active listening skills and the ability to empathize with customers while remaining calm and composed under pressure. Excellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved. Familiarity with basic computer applications and proficiency in typing and data entry. Adaptability to work in a demanding environment with shifting priorities and a diverse customer base. Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information. Physical Requirements : N/A Benefits Medical, Dental, Vision, and Life Insurance Flexible Spending Accounts (Medical and Dependent Care) 401(k) Plan with Company Match Generous Paid Time Off 10.5 Paid Holidays Career Development Opportunities

Oversee nationwide equipment sales and operations, manage field service technicians, develop strategic plans for procurement and lifecycle management, and ensure compliance with safety standards. | Bachelor's degree or equivalent experience in logistics, business, or engineering; proven equipment sales and management experience; strong analytical, communication, and leadership skills; ability to travel and meet physical demands. | Director of Integrated Packaging & Equipment Solutions Department: Sales Employment Type: Full Time Location: Remote - United States Reporting To: Daniel Caceres Compensation: $120,000 - $175,000 / year Description The Director of Integrated Packaging & Equipment Solutions will oversee the nationwide sales and operations of equipment, ensuring efficient utilization, maintenance, and compliance with safety standards. This role is responsible for developing and implementing strategic plans for equipment procurement, sales, and lifecycle management to support the company's operational needs. The ideal candidate for the Director of Integrated Packaging & Equipment Solutions role is an analytical thinker with proven leadership skills and a strong background in equipment management. They excel in data analysis, problem-solving, and budget management, ensuring cost-effective operations. Effective communication, mindfulness, and the ability to build strong relationships with vendors are essential. Technologically savvy and adaptable, they ensure compliance with safety standards and drive operational success through initiative-taking and purposeful strategies. Key Responsibilities Essential Functions: Equipment Sales Management Oversee sales efforts for equipment, parts, and service offerings Develop and/or expand new business and customer partnerships Build relationships Identify needs Source supplier partner options Match products and services with needs Participate in customer requests for quotes and proposals Gather and communicate requirements and specifications Participate in pricing events Present quotes and proposals Oversee financials related to assigned business unit Participate in budget and forecast development Enter sales project details into CRM system Review financial performance Analyze fiscal impact of significant business events Negotiate costs and manage pricing for equipment, parts, and service Obtain and negotiate supplier costs for equipment and parts Develop pricing and/or review pricing for supported projects Maintain pricing guidelines Participate in contract negotiations Field Service Technician Management Manage departmental operations in parts and service Supervise Field Service Technician’s Oversee data collection for performance measurement Review and acting based on performance Monitor compliance with internal and external requirements Monitoring parts and equipment inventory Review inventory levels Assist with performing analysis of inventory levels for replenishment Managing service schedules Coordinate appointments with customers and Field Service Technician’s Research service expenses and requirements for quoting Gather billing information Oversee equipment and part installations Find and supporting opportunities for improved performance, cost-savings, and efficiency Job Qualifications Education/Certifications: Bachelor's degree in Logistics, Business Administration, Engineering, or a related field or equivalent work experience. Experience: Proven experience in equipment sales and management, preferably in a national or multi-location setting. Skills and Qualifications: Excellent analytical and problem-solving abilities Knowledge of equipment safety standards and regulatory requirements Aptitude for working with electrical and mechanical systems Effective communication and people skills Ability to travel as needed to various company locations Ability to travel (overnight) Valid driver’s license Flexibility in daily hours worked based on workloads Physical Requirements: Ability to lift items weighing up to 50 pounds and stand, and bend for extended periods of time. Benefits Medical, Dental, Vision, and Life Insurance Flexible Spending Accounts (Medical and Dependent Care) 401(k) Plan with Company Match Generous Paid Time Off 10.5 Paid Holidays Career Development Opportunities