Group O

Lead development and execution of entertainment partnerships, manage large budgets, and report on partnership performance. | Requires 6+ years in partnerships or go-to-market roles, experience managing large budgets, and strong negotiation skills. | Description Group O is seeking a dynamic, experienced Partnerships Entertainment Manager to lead all entertainment partnerships and drive key KPIs for one of our clients. The ideal candidate will have a proven track record in managing large and small-scale partnerships, strategic planning, cross-functional team management, and partnership execution. This role requires a results-oriented manager who thrives in a fast-paced environment and excels at balancing creativity with strategic execution. Travel requirement: 50% Key Responsibilities Essential Functions: • Lead the development, pitching, negotiation, execution, and reporting of innovative entertainment partnerships that align with business objectives, ensuring best-in-class delivery across experiential activations, social and digital content campaigns, ad placements, talent booking, influencer marketing, and more. • Develop and oversee go-to-market (GTM) strategies and 360-degree marketing plans for partnerships, from briefing and KPI setting to execution and final recap, while providing clear, strategic direction to internal and external partners. • Scale partnership activations nationally, managing risks, tracking progress, and making trade-offs to meet business objectives, while establishing and presenting KPIs and performance metrics to leadership. • Manage and reconcile partnership budgets (exceeding $1M), ensuring efficient resource allocation, ROI optimization, and alignment with the annual financial plan. • Drive cross-functional alignment by collaborating with stakeholders and external agencies to develop and implement strategic initiatives, ensuring objectives, deliverables, and operational considerations are met while securing leadership buy-in. • Oversee day-to-day operations, budgeting, and performance reporting for external agencies, using data-driven insights to optimize results and inform decision-making. • Confidently manage blockers in the campaign process, solving problems and translating complex strategies into impactful marketing that aligns with company messaging. • Deliver comprehensive pre- and post-program reports to leadership, highlighting partnership performance, impact, and key insights to inform future strategies and strategic planning. Job Qualifications Education/Certifications: • Bachelor's degree • MBA preferred Experience: • 6+ years of experience in partnerships, strategic, or go-to-market roles, preferably within high-growth technology, media, or entertainment companies. • Proven ability to manage large-scale partnerships from initial planning through execution, ensuring alignment with business objectives. • Strong interpersonal and negotiation skills for building effective relationships with internal stakeholders and external partners. • Experience managing large budgets and evaluating financial performance. • Ability to thrive under pressure, meet deadlines, and manage multiple projects simultaneously while maintaining a high level of organization. • Experience in contract negotiations and understanding legal aspects of partnerships. • Expertise in writing and developing a Marketing Project Brief, ensuring all aspects of a project are outlined and specified. • Background in entertainment, media, or technology industries is highly desirable. • Exceptional communication skills to effectively present ideas to both technical and non-technical audiences. • Data-driven mindset with the capability to translate insights into actionable strategies for partnership success. • Creative problem-solving abilities to navigate challenges and identify strategic solutions that drive engagement. About Group O At Group O, it’s our employees who we value most. That’s why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees’ health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future. In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees. Group O is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, and sexual orientation. If you require accommodations to participate in the job application process, please contact recruiting@groupo.com, we will work with you to meet your needs. Information provided by applicants will be treated with the utmost confidentiality. We respect your privacy and will handle your application data in accordance with our privacy policy.

The Bilingual Customer Service Representative will manage customer inquiries, provide information, resolve issues, and ensure customer satisfaction. This role requires effective communication and critical thinking skills to deliver exceptional service experiences. | Candidates should have a high school diploma and basic customer service experience. Strong verbal communication, active listening, and problem-solving abilities are essential for success in this role. | Bilingual Customer Service Representative - 10/13/25 Department: Call Center Employment Type: Full Time Location: Remote - United States Reporting To: Kimberly Castillo-Cisneros Compensation: $17.00 / hour Description Group O is seeking a Bilingual (English/Spanish) Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns. As a Bilingual Call Center Customer Service Representative, you will play a vital role in delivering exceptional customer service experiences to individuals who contact our organization on behalf of our clients for assistance. Acting as the first point of contact, you will manage a variety of inquiries, provide information, resolve issues, and ensure customer satisfaction through effective communication and critical thinking skills. The ideal candidate for this role will possess effective communication skills, problem-solving abilities, and a customer-focused mindset. Key Responsibilities Essential Functions: Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support. Provide prompt, courteous, and accurate responses to meet their needs. Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer's satisfaction. Utilize available resources, tools, and knowledge bases to troubleshoot and address inquiries effectively. Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions. Tailor responses to meet the unique needs and preferences of each customer. Maintain a thorough understanding of the company's products, services, features, pricing, and promotions. Continuously update knowledge through training sessions, documentation review, and communication with internal teams. Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information. Follow established procedures for order entry, verification, and fulfillment to ensure accuracy and efficiency. Accurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases. Generate reports or summaries as required to track performance metrics, trends, and customer feedback. Collaborate with other departments, such as sales, marketing, and technical support, to address customer inquiries that require specialized expertise or escalation. Communicate effectively with team members to coordinate efforts and provide seamless support to customers. Proactively identify opportunities to enhance processes, procedures, and service delivery methods to improve the overall customer experience. Provide feedback and suggestions for optimizing workflows, tools, or training programs. Expected hours of work Ability to work a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs. Job Qualifications Education/Certifications: High School Diploma Experience: Basic customer service and phone handling experience. Skills and Qualifications: Strong verbal communication skills, with the ability to convey information clearly, concisely, and professionally. Active listening skills and the ability to empathize with customers while remaining calm and composed under pressure. Excellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved. Familiarity with basic computer applications and proficiency in typing and data entry. Adaptability to work in a demanding environment with shifting priorities and a diverse customer base. Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information. Physical Requirements : N/A Benefits Medical, Dental, Vision, and Life Insurance Flexible Spending Accounts (Medical and Dependent Care) 401(k) Plan with Company Match Generous Paid Time Off 10.5 Paid Holidays Career Development Opportunities