Gridwise

Manage and grow enterprise customer portfolios by driving renewals, expansion, and deep consultative relationships while collaborating cross-functionally to meet client needs. | 5+ years of enterprise account management or customer success experience in SaaS or data businesses, strong consultative relationship skills, CRM proficiency, and ability to manage complex customer lifecycles. | We are seeking an experienced Enterprise Account Manager to drive growth and retention within our existing customer portfolio for Gridwise Analytics, our rapidly growing data and insights product. You'll own the full customer lifecycle — from onboarding to renewal to expansion — ensuring our enterprise clients maximize value from our proprietary gig mobility dataset. As a key member of our go-to-market team, you'll: Maximize customer lifetime value through strategic account management and expansion initiatives. Drive renewals and prevent churn by building deep, consultative relationships with key stakeholders. Identify and execute expansion opportunities across our existing customer base in financial services, gig platforms, and automotive sectors. Act as the voice of the customer internally, partnering with Product and Engineering teams to ensure our roadmap meets client needs. This role reports directly to the CEO and requires San Francisco-based presence for optimal customer relationship management. 🎯 What You'll Do Customer Retention & Growth Drive renewal success by building deep relationships with key stakeholders and ensuring contract continuity across your portfolio Identify and execute expansion opportunities within existing accounts, including new data sets, additional markets, and enhanced service tiers Conduct strategic account reviews and quarterly business reviews to demonstrate value and uncover growth potential Monitor account health metrics and proactively address any risks to retention or satisfaction Relationship Management & Consultation Serve as the primary relationship owner for high-value enterprise accounts in financial services, gig platforms, and automotive sectors Build executive-level relationships and maintain regular touchpoints with C-suite and VP-level decision makers Act as a trusted advisor on industry trends, data insights, and strategic initiatives that impact their business Coordinate cross-functional support including data delivery, technical integrations, and custom reporting needs Strategic Account Planning & Execution Develop comprehensive account strategies for each client, mapping stakeholders, understanding business priorities, and identifying expansion pathways Partner closely with Product and Engineering to advocate for customer needs and influence roadmap priorities Collaborate with Marketing on case studies, co-marketing opportunities, and industry events to showcase customer success Represent Gridwise at client meetings, industry conferences, and executive briefings to strengthen relationships and market presence 💡 What We're Looking For Experience & Track Record 5+ years of enterprise account management or customer success experience with a strong track record in data, analytics, SaaS, or recurring revenue businesses. Background in Data-as-a-Service (DaaS) account management strongly preferred. Consistent history of achieving retention and expansion targets, with experience managing customer lifecycles and renewals. Account Management & Relationship Skills Proven ability to manage and grow enterprise customer portfolios across multiple verticals and deal sizes. Expert at building deep, consultative relationships with executive stakeholders and maintaining long-term partnerships. Experience identifying and executing expansion opportunities within existing accounts, including upsells and cross-sells. Strong customer advocacy skills with a track record of preventing churn and driving satisfaction. Strategic & Consultative Approach Customer-centric mindset with ability to understand complex business challenges and position data solutions strategically. Experience conducting quarterly business reviews and strategic account planning sessions. Skilled at translating customer feedback into product requirements and internal process improvements. Ability to simplify complex data concepts and demonstrate clear ROI to enterprise buyers. Technical & Operational Fluency Technically proficient in understanding analytics and data products; BI tool experience (e.g., Looker, Tableau) a plus. Familiarity with modern CRM and customer success platforms (HubSpot, Salesforce, Gainsight, etc.). Experience with data delivery processes and technical integration support. Personal Attributes Relationship-focused with exceptional interpersonal skills and emotional intelligence. Problem-solving orientation with ability to navigate complex customer challenges and internal coordination. San Francisco-based for optimal face-to-face customer relationship management (95% of customers located in SF). Thrives in a fast-paced, startup environment while maintaining a collaborative, team-first mindset. Revenue-focused with strong business acumen and understanding of customer success metrics. Additional Expectations Willingness to travel at least 25% of the time for strategic customer meetings and industry events. Operates with independence and accountability while fostering cross-functional collaboration. Gridwise could be a good fit for you if you: Are a self-starter who enjoys having autonomy in how they work Want to work with authentic people who embody diversity and are true to ourselves Want to be at a company that values your professional growth and empowerment Are looking for a cohesive team that cares about each other’s well-being Why do people work at Gridwise? We are a remote-first culture - you work where you want and have flexibility on schedule You're surrounded by smart people who work their ass off - and have fun while doing it! Your work has a direct impact on the lives of gig workers and the way people and goods move at scale Your professional growth is one of our core company values and is invested in by us What we offer Work remotely from anywhere in the world (US hours) Competitive salary & equity Medical, dental, & vision benefits 401(k) offering Work from home budget or paid membership at a remote coworking office Flexible hours & vacation policy (two-week minimum encouraged) Monthly rideshare and delivery credits Coffee subscription Premium laptop/equipment

The Senior Mobile Software Engineer will lead the technical design and implementation of new features for the gig driver React Native mobile app. This role includes mentoring fellow engineers and collaborating with cross-functional teams to deliver projects efficiently. | Candidates should have 6+ years of mobile engineering experience, with at least 3 years in a senior role and experience in deploying mobile applications using React Native and Typescript. A strong understanding of the mobile app development lifecycle and experience with automated testing frameworks is also required. | Gridwise has set out to improve the way people and goods move. To do so, we started with empowering the workers who move us and our goods. Overtime, we’ve continue to expand our capabilities to empower other key stakeholders who impact people and goods movement - cities, and enterprises. We are a rapidly growing venture-backed company that have developed market-leading solutions built to enable gig workers, cities, and enterprises to leverage the most powerful gig mobility data insights in the industry. We’ve raised over $20 million in venture capital financing from top-tier investors such as Crosslink Capital, Autotech Ventures, Techstars, Switch Ventures, Scribble Ventures, Mountain State Capital, 412 Venture Fund, and more. The Gridwise app is the leading business platform for gig economy drivers, helping them maximize their earnings and track their business performance all in one place. Our app is currently supporting a growing driver network that represents 10% of all US gig drivers. Gridwise is on its way to becoming the de facto operating platform for gig drivers and offer solutions that empower the entire ecosystem with solutions built to improve the way people and goods move. The Role Gridwise is seeking a highly motivated and experienced Senior Mobile Software Engineer to join our App team. This role will primarily be responsible for owning and leading the technical design and implementation of new features for our gig driver React Native mobile app. As a senior-level individual contributor you will also be responsible for mentoring fellow engineers and working cross functionally to advise on project scope, complexity, and effort. What you're responsible for Work as a part of a small team consisting of engineering, product, and design Own the development of new app features and UI components from prototypes and wireframes Leverage Native APIs for tight integrations across both Android and iOS platforms Take initiative to introduce and execute on mobile CI/CD strategies to streamline development and release cycles Write automated tests to ensure error-free code and performance Actively work to disseminate and elevate the team knowledge and skill sets in code, tooling, and automation through documentation, demos, code review and discussion Create frontend modules with maximum code reusability and efficiency Collaborate with cross-functional stakeholders to plan, build, and deliver projects with a sense of urgency Provide technical mentorship and constructive feedback to fellow engineers What we're looking for 6+ years of mobile engineering experience 3+ years functioning in a senior Mobile Engineering role 3+ years of experience working on and deploying mobile applications to production using React Native, Typescript In-depth knowledge of JavaScript, CSS, HTML, functional programming, and frontend frameworks Strong knowledge of React fundamentals such as Virtual DOM, component lifecycle, and component state A complete understanding of the full mobile app development lifecycle from prototyping to releases and maintenance Demonstrated ability and inclination to make critical system-level design decisions and drive projects from start to finish to deliver according to requirements Demonstrated experience designing, implementing, and maintaining React Native automated testing frameworks and tools Exceptional Candidates May Have: Experience with modern mobile app release strategies such as OTA updates Prior high-growth startup experience Experience in the mobility industry Gridwise could be a good fit for you if you Are self starter who enjoys having autonomy in how they work Want to work with authentic people who embody diversity and are true to ourselves Want to be at a company that values your professional growth Are looking for a cohesive team that cares about each others well being Why do people work at Gridwise? We are a remote-first culture- you work where you want and have flexibility on when you work You're surrounded by smart people who work hard - and have fun while doing it! Your work has a direct impact on the lives of gig workers and the way people and goods move Your professional growth is invested in by the company What we offer Work remotely from anywhere in the world (US hours) Competitive salary & equity Medical, dental, & vision benefits that is generously subsidized 401(k) offering 529 College Savings Plan Work from home budget or paid membership at a remote coworking office Flexible hours & vacation policy - two weeks minimum please :) Monthly rideshare and delivery credits Premium laptop/equipment