Greensource Brand Apparel, Inc.

Oversee day-to-day operational flow between warehouse, logistics, and internal teams, ensuring smooth inbound/outbound shipments and resolving operational issues. | Experience in supply chain, logistics, warehouse operations, ERP systems, and cross-departmental coordination, with strong communication and problem-solving skills. | Job description: Operations Support Manager Location: Renton, WA (Hybrid) Reports to: VP Partners with: Warehouse Operational Teams, Logistics and Compliance Department, Business Analysts, Digital Operations Coordinator Overview Greensource Brand Apparel, Inc. is seeking a highly organized, solutions-oriented Operations Support Manager to oversee the day-to-day operational flow between our warehouse, logistics, digital operations, and internal corporate teams. This role ensures that inbound and outbound shipments run smoothly, operational issues are resolved quickly, and all cross-functional teams have what they need to stay on schedule. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and can comfortably manage both people and processes. The Operations Support Manager plays a central role in supporting our supply chain operations, maintaining our ERP and warehouse systems, coordinating staffing and workflow with the warehouse teams, ensuring retailer compliance, and leading new employee onboarding. This is a hands-on role that requires strong communication skills, excellent attention to detail, and the ability to work collaboratively across multiple departments. About Us Greensource is a Renton, WA–based design and development company specializing in apparel, accessories, novelties, and home goods for some of the largest retailers in the world. In addition to executing for major retail partners, we also create and develop our own internal brands — building cohesive concepts that let us play with ideas across different genres of product and end uses. Our expertise spans performance wear, workwear, licensed products, holiday novelty, and lifestyle collections. With so much variety, no day looks the same — we thrive on the challenge of managing multiple product categories in a fast-paced, exciting, and highly creative environment. Primary Job Responsibilities Supply Chain, Logistics & Warehouse Coordination • Serve as the liaison between the internal logistics team and warehouse operations team to assist in prioritization of unloading, staging, shipping. • Monitor the weekly inbound/outbound flow to ensure timely shipping of orders, identify potential problem orders and enact solutions for problem orders. • Develop and Enact plans for programs with special requirements (i.e. re-ticketing, relabeling, repacking). • Lead quarterly inbound/outbound flow meetings between warehouse, logistics and operations to discuss upcoming forecasted volume, staffing levels and warehouse space. • Develop and monitor container flow KPIs, including unloading, demurrage/detention tracking. • Monitor and direct upcoming direct to consumer tracking, calendar and staffing levels with Warehouse pick and pack direct to consumer team. • Develop and Maintain documentation for all warehouse SOPs related to ERP transactions. • Resolve any necessary warehouse IT/Systems related issues including FedEx Ship manager, label printers, workstations and ERP process flow related issues. • Review customer operational chargebacks to determine root causes and review and implement warehouse operational changes to address and prevent future chargebacks. ERP, IT, and Systems Support • Administer user access controls in ERP and business. • Assist VP with developing automation scripts or AI automation to streamline operational workflows. • Serve as the liaison for Walmart/Sam’s Club Transportation for appointment issues, reschedules, and dock-level concerns. Cross-Functional Internal Operations • Lead new employee onboarding roadmap for new employees including onboarding documentation, IT setup and company information. • Maintain authorization lists (access badges, system credentials, building access). • Support internal audits and the Logistics and Compliance Team for CTPAT compliance, security, and data access control. Digital Operations • Oversee Digital Operations Coordinator to ensure all digital initiative timelines are maintained (samples received, photography, editing, SKU image sequencing). Job Type: Full-time Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person T-Thurs, Remote M and F Pay: $90,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Health savings account • Paid time off • Vision insurance Work Location: Hybrid remote in Renton, WA 98057