GreenPoint Ag

Serve as a primary contact for customers to provide order updates, manage order fulfillment, collaborate with internal teams, and support peak seasonal demands. | Requires strong customer service skills, order tracking and management experience, ability to collaborate with sales and logistics teams, and willingness to work on-site at least 2 days per week. | Candidates must live in our service area to be considered for this position: Alabama, Tennessee, Georgia, Mississippi, Arkansas We are seeking Customer Operations Analysts who are passionate about supporting growers, retailers, and channel partners in the agriculture industry. Our team works with a wide range of products — including seed, fertilizer, and crop protection — to ensure customers receive accurate, timely, and proactive service. In this role, you will be a trusted point of contact for customers, providing updates on order status, backorders, and product availability, as well as sharing forecasting information to help them plan ahead for future needs. You’ll work closely with sales, supply chain, and logistics teams to deliver a seamless customer experience, especially during peak planting and harvest seasons. Key Responsibilities Customer Communication & Relationship Management · Serve as a primary contact for growers, retailers, and channel partners regarding orders, deliveries, and product information. · Proactively reach out to customers to provide updates on: o Order status – confirmations, tracking details, and delivery timelines. o Backorders – estimated resolution dates and alternative product options. o Forecasting information – upcoming product availability to support seasonal planning. · Communicate clearly with customers regarding substitutions or alternative products when needed. · Build strong, lasting relationships by delivering timely and accurate information. Order Management & Fulfillment · Accurately enter, update, and track customer orders in the system. · Verify product availability and coordinate with sales and operations to resolve any discrepancies. · Monitor shipments and delivery schedules, working with logistics to prevent or resolve delays. · Follow up on order issues to ensure customer satisfaction and timely resolution. Team Collaboration · Partner with the Customer Service Manager to align daily priorities and goals. · Work closely with sales, supply chain, and operations to provide seamless service. · Share insights on recurring customer issues, trends, and opportunities for improvement. Seasonal Readiness & Peak Demand Support · Prepare for and adapt to the increased workload during planting and harvest seasons. · Maintain accuracy and efficiency when handling high-volume orders. · Assist with special projects or seasonal initiatives as needed. Additional Duties This job description is intended to outline key responsibilities but does not cover every task or duty. · Team members may be asked to take on additional responsibilities outside of these listed duties as business needs evolve. · This role will be required to work from the office a minimum of 2 days per week. Flexibility and willingness to assist in other areas of the business are important to ensure smooth operations and exceptional customer service. EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law. Communication with You We are mindful that the job placement market has recently been infiltrated by individuals attempting to commit fraudulent acts. Unauthorized persons have been known to place advertisements for fake positions in the name of innocent and unwitting employers by mixing them in among legitimate job postings on authorized sites and by posting them on sites not used by the genuine employer. These imposter advertisements sometimes contain contact information for interested applicants that are different from an employer’s career website or company email address. Such imposter job advertisements typically include promises of high-paying jobs with the requirement that job seekers first send sensitive personal information or money to pay for things such as visa applications or processing fees. Please be advised that GreenPoint Ag will never ask a potential job seeker for any sort of advance payment as part of the recruitment or hiring process. You should look carefully at any email address that you are instructed to use to submit a job application. All email correspondence from GreenPoint Ag ends in “@greenpointag.com.” If you have questions about any of our open positions, please visit our careers website at https://www.greenpointag.com/careers.

Develop and execute growth strategies integrating events, campaigns, and market insights to generate leads and accelerate sales pipeline while managing a team and collaborating cross-functionally. | Bachelor’s degree or 8 years marketing experience, 2 years agronomic/business management experience, strong event and digital marketing skills, leadership, and ability to work cross-functionally. | • *This position is listed as hybrid remote: successful candidate must live within our 10 State Territory (Alabama, Tennessee, Arkansas, Georgia, Louisiana, Missouri, southern Kentucky, panhandle of Florida, etc) with relatively close proximity to a medium to large sized airport, be able to reach Decatur ,Alabama within 3 hours, if needed. GreenPoint Ag is a leading provider of crop input products, services, and technology solutions for farmers in the southern United States. Our company is committed to providing innovative solutions and exceptional customer service to help farmers maximize their yield potential and profitability Senior Manager, Growth & Events position is responsible for driving demand generation, lead acquisition, and market insights that fuel the company’s sales pipeline and future growth opportunities. This role combines strategic event leadership, data-driven marketing, and market analysis to move prospects from the top of the funnel through qualified opportunities. Success requires strong cross-departmental coordination, ensuring alignment between Sales, Marketing, Operations, and Customer Experience. The Senior Manager partners closely with the Digital Marketing Manager to integrate product and services marketing and with the Digital Transformation Manager to leverage the company’s digital platforms and customer portal as growth engines. Essential Functions • Develop and execute a growth strategy that integrates events, campaigns, and market insights to generate qualified leads and accelerate the sales pipeline. • Plan and oversee customer and industry events (conferences, trade shows, hosted events) that increase brand visibility, attract prospects, and drive engagement. • Partner cross-departmentally with Sales, Operations, Marketing, and Customer Experience to align growth initiatives with business goals and ensure seamless execution. • Collaborate with the Digital Marketing Manager to connect event and lead generation programs with product and services marketing campaigns. • Work alongside the Digital Transformation Manager to utilize digital platforms and the customer portal as channels for lead capture, customer engagement, and pipeline growth. • Design and manage multi-channel lead generation campaigns leveraging events, digital marketing, and strategic partnerships. • Conduct market analysis and competitive intelligence to identify opportunities, customer trends, and emerging growth areas. • Manage budgets, vendor relationships, and external partners to maximize impact and ROI of growth initiatives. • Track, measure, and report on key growth metrics including lead volume, conversion rates, and contribution to revenue pipeline. • Lead, coach, and develop a high-performing team that executes growth campaigns, events, and analysis with excellence. • Continuously innovate and optimize programs to improve customer engagement and accelerate business development. Supervisor Responsibilities • Supervises, hires, trains, provides work direction, and problem-solving assistance for employees. Also oversees the daily operations of other staff reporting to the role. Required Qualifications Bachelor’s degree in marketing, agriculture, or related field OR 8 years of experience in marketing-related positions or hospitality. At least 2 years of experience in an agronomic and/or business management role supporting ag technology and/or agronomy. The Senior Manager position requires the desire to obtain knowledge of products, technology, and agronomy. In addition, a wide degree of flexibility, interpersonal skills, and creativity are required. Knowledge, Skills & Abilities • Strong understanding of growth marketing principles and the sales funnel, from awareness to pipeline creation. • Expertise in event strategy and execution as a demand generation tool. • Knowledge of digital marketing strategies, marketing automation, and CRM platforms, and ability to align them with growth initiatives. • Experience working cross-departmentally with sales, operations, digital marketing, and digital transformation teams. • Analytical skills to conduct market research, segmentation, and performance analysis. • Exceptional leadership, project management, and cross-functional collaboration abilities. • Strong communication and presentation skills, with the ability to influence executives and stakeholders. • Ability to manage multiple priorities in a fast-paced, high-growth environment. Work Environment While performing the duties of this job, the employee regularly works in an office setting. Physical Demands The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and using hands to fingers are common. Hearing and vision within normal ranges are helpful for normal conversations, for receiving ordinary information, and for preparing or inspecting documents. No heavy lifting is expected, but up to 30 lbs. of force may occasionally be required. Good manual dexterity is needed to use common office equipment such as computer terminals, calculators, and copiers while performing the duties of this job. The employee is occasionally required to walk, climb, balance, reach, stoop, kneel, crouch, and crawl. Travel This role requires some travel for major events such as trade shows, company meetings, customer events, and field days. Other Duties Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. GreenPoint Ag reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice. EEO Commitment: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.