Greenlight Financial Technology

Assist customers over phone and email with issues related to financial products, ensuring high satisfaction. | High school diploma, strong communication skills, proficiency with software, and customer service experience. | Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest. At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it. We are seeking a Customer Support Specialist to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the Greenlight card and mobile application. The successful Customer Support Specialist will be passionate about helping customers and ensuring they are satisfied after every customer support interaction. This role will report to the Customer Service Manager. Who you are: • Professional, confident, and resourceful • Someone who can be a creative problem-solver while troubleshooting customer issues • Patient and kind while addressing customer questions and concerns • An active listener who can demonstrate genuine empathy to our customers • Responsible and able to self-manage (work from home) • Proficiency in multitasking and maintaining accountability for meeting daily productivity goals • Able to quickly learn about Greenlight’s products, services and policies What you will be doing: • Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration • Actively listen to customers to confirm and clarify information and diffuse potential escalations • Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams • Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority • Effectively utilize software and internal tools to navigate customer accounts and solve issues • Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role • Adhere to all company policies and procedures What you should bring: • High School Diploma or equivalent • Exceptional customer service, active listening, and verbal and written communication skills • Proficiency with software, ideally CRM software, and strong typing skills Not sure this one’s for you? Don’t count yourself out. Show us what you’ve got and we’ll reach out if there’s a great fit. Shift Schedule: • Sunday: 9am-6pm ET • Monday: 8am-5pm ET • Tuesday: 8am-5pm ET • Wednesday: OFF • Thursday: OFF • Friday: 9am-6pm ET • Saturday: 9am-6pm ET Training • During the first week of your employment, you will be expected to come into the office. The exact number of days and dates will depend on your start date and the onboarding schedule. Who we are: It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team. Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email recruiting@greenlight.me. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Assist customers over phone and email, troubleshoot issues, and ensure customer satisfaction. | High school diploma, strong communication skills, proficiency with software, and ability to multitask. | Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest. At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it. We are seeking a Customer Support Specialist to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the Greenlight card and mobile application. The successful Customer Support Specialist will be passionate about helping customers and ensuring they are satisfied after every customer support interaction. This role will report to the Customer Service Manager. \n Who you are: Professional, confident, and resourceful Someone who can be a creative problem-solver while troubleshooting customer issues Patient and kind while addressing customer questions and concerns An active listener who can demonstrate genuine empathy to our customers Responsible and able to self-manage (work from home) Proficiency in multitasking and maintaining accountability for meeting daily productivity goals Able to quickly learn about Greenlight’s products, services and policies What you will be doing: Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration Actively listen to customers to confirm and clarify information and diffuse potential escalations Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority Effectively utilize software and internal tools to navigate customer accounts and solve issues Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role Adhere to all company policies and procedures What you should bring: High School Diploma or equivalent Exceptional customer service, active listening, and verbal and written communication skills Proficiency with software, ideally CRM software, and strong typing skills Not sure this one’s for you? Don’t count yourself out. Show us what you’ve got and we’ll reach out if there’s a great fit. Shift Schedule: Sunday: 9am-6pm ET Monday: 8am-5pm ET Tuesday: 8am-5pm ET Wednesday: OFF Thursday: OFF Friday: 9am-6pm ET Saturday: 9am-6pm ET \n Who we are: It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team. Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email recruiting@greenlight.me.

Manage end-to-end creative project operations including planning, execution, budgeting, and stakeholder communication across multiple creative workstreams. | 3+ years creative project management experience with pre/post production knowledge, strong organizational skills, and proficiency in project management tools like Asana. | Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest. At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it. We’re looking for a Creative Operations Manager to oversee production and operations of a wide range of creative projects across Marketing. You'll serve as the operational backbone for the Brand team — driving clarity, accountability, and momentum from project kickoff through final delivery. As the strategic executor who bridges creative vision and operational excellence, you'll partner closely with creative leadership to transform big ideas into actionable plans while managing cross-functional teams, timelines, and deliverables with precision. Your day-to-day: • Act as executional partner to creative and strategy leads, translating high-level objectives into actionable project plans for both in-house creative and external production. • Oversee pre-production and post-production processes both internally and with external agencies and or partnerships. • Lead end-to-end project management across multiple creative workstreams, from initial scoping through final delivery, acting as an executional partner to creative and strategy leads. • Develop comprehensive project timelines, tracking key milestones and dependencies to ensure on-time completion. You're detailed-oriented, organized, and accountable to yourself and others. • Maintain and refine project management systems, developing new resources and processes to continuously improve creative operations, building systems and leaning on ai automation when needed. • Manage stakeholder expectations and feedback cycles while maintaining creative integrity, and holding team members accountable. You are intuitive enough to know when and how to break protocol. • Create and oversee project budgets, tracking actuals and forecasting potential overages in partnership with creative and marketing leadership. • Facilitate effective meetings, documenting agendas and outcomes, and driving follow-through on action items. • Allocate resources strategically to optimize project flow, coordinating freelancer and vendor payments, and managing invoice processing. What you’ll bring to the team: • 3+ years of creative project management experience at agencies, in-house teams or similar environments • Pre and post production experience, both in-house and with external agencies • In-depth understanding of creative and marketing processes at an omni level • Proficiency in creative workflows both internal and external with varied experience managing brand marketing projects (photoshoots, OOH, CRM, motion, short form content, etc) • Experience operating successfully in time-sensitive, ambiguous environments with strong problem-solving capabilities • Exceptional written, verbal, and interpersonal communication skills with ability to clarify complex information and maintain team alignment • Strong organizational systems and time management, balancing strategic oversight with detailed execution • Experience managing a digital asset management system • Expertise with modern project management platforms like Asana for resource allocation and planning for creative teams Work perks at Greenlight: • Medical, dental, vision, and HSA match • Paid life insurance, AD&D, and disability benefits • Traditional 401k with company match • Unlimited PTO • Paid company holidays and pop-up bonus holidays • Professional development stipends • Mental health resources • 1:1 financial planners • Fertility healthcare • 100% paid parental and caregiving leave, plus cleaning service and meals during your leave • Flexible WFH, both remote and in-office opportunities • Fully stocked kitchen, catered lunches, and occasional in-office happy hours • Employee resource groups Our stance on salaries: Greenlight provides a competitive compensation package with a market-based approach to pay and will vary depending on your location, experience and skill set. The total compensation package for this position will also include a discretionary performance bonus, equity rewards, medical benefits, 401K match, and more. Greenlight conducts continuous compensation evaluations across departments and geographies to ensure we are keeping our pay current and competitive. The estimated base pay range for this position in (NY, CA, WA): $70,000- $130,000 The estimated base pay range for this position in (CO): $70,000- $110,000 Who we are: It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team. Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email recruiting@greenlight.me.

Lead procurement sourcing events, manage purchase requests and contracts, negotiate vendor agreements, and drive cost savings while collaborating with multiple internal stakeholders. | 5-8 years procurement or vendor management experience, strong contract negotiation skills, familiarity with Source to Pay processes, and ability to influence executive leadership. | Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest. At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it. Your day-to-day: • Lead sourcing events across Greenlight entities. Conduct extensive contract reviews and large negotiations across designated purchasing categories ensuring Greenlight has secured favorable business terms including cost reduction, process improvements, and can track exceptions (if/when warranted) • Acts as point of contact for managing Purchase Requests, Purchase Order Changes and other aspects relative to P2P platform workflows • Manages a fast paced purchasing process including Policy driven sourcing requirements, vendor intake, due diligence and ensuring that all appropriate stakeholders have provided their approvals prior to contract signatures manage sourcing projects and handle business and technical contract negotiations for mid-tier and top-tier vendors • Serving as negotiation lead on large deal terms including presenting position to executive leadership, counter proposals, and developing fallbacks to produce material savings, improved terms and conditions, and risk reduction • Help lead the request for proposal/quote/information (RFX) process and the competitive bid process for vendor selection, where applicable • Deliver cost savings through daily work and through driving proactive cost savings initiatives as part of the Sourcing team • Act as liaison for Business Unit Stakeholders across Legal, Finance, Security, and Procurement and other Greenlight departments throughout contract negotiation and relationship management process • Partners with Legal to maintain contract expiry and review process that allows Greenlight to maximize leverage across negotiations, new/revised business scope, and ensure adherence to appropriate company policies • Embrace automation and the use of technology towards an evolving Procurement and Vendor Management function • Supports KRI/KPI data aggregation for Procurement and Vendor Management reporting across stakeholders and executive sponsors What you’ll bring to the team: • 5-8 years experience within Procurement (Preferably in Tech or finance and with a Startup company), Strategic Sourcing/Vendor Management, Contract Management or equivalent • Demonstrated understanding of Source to Pay and Procure to Pay best practices including but not limited to: Request for Proposal (RFP), purchase request / PO process, standard agreement terms and conditions, contractual pricing considerations, vendor due diligence and risk assessments, vendor performance oversight, risk escalation and mitigation planning • Strong experience negotiating contract terms and working with Executive Leadership to guide decision making • Experience holding vendors accountable to their agreements, including creating action plans if/when not met • Ability to identify operational deficiencies and escalate appropriately • Ability to operate collaboratively and provide influence as a trusted partner within all levels of Greenlight • Demonstrated experience with Source to Pay, eSourcing, Procure to Pay, Vendor Management, and Third-Party Risk Management technology platforms Work perks at Greenlight: • Medical, dental, vision, and HSA match • Paid life insurance, AD&D, and disability benefits • Traditional 401k with company match • Unlimited PTO • Paid company holidays and pop-up bonus holidays • Professional development stipends • Mental health resources • 1:1 financial planners • Fertility healthcare • 100% paid parental and caregiving leave, plus cleaning service and meals during your leave • Flexible WFH, both remote and in-office opportunities • Fully stocked kitchen, catered lunches, and occasional in-office happy hours • Employee resource groups Our stance on salaries: Greenlight provides a competitive compensation package with a market-based approach to pay and will vary depending on your location, experience and skill set. The total compensation package for this position will also include a discretionary performance bonus, equity rewards, medical benefits, 401K match, and more. Greenlight conducts continuous compensation evaluations across departments and geographies to ensure we are keeping our pay current and competitive. The estimated base pay range for this position in (NY, CA, WA): $85,000- $110,000 The estimated base pay range for this position in (CO): $85,000- $100,000 Who we are: It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team. Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email recruiting@greenlight.me.

Lead and develop a team managing digital marketing channels with an 8-figure budget to drive customer acquisition and growth through data-driven strategies and partnerships. | 7+ years in digital performance marketing with large budgets, 4+ years managing marketing managers, strong analytical and leadership skills, and experience with paid social and search campaigns for web and app. | Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest. At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it. We are looking for an experienced, analytical Director, Digital Performance Marketing to lead Greenlight’s digital performance marketing program. This role will oversee a team of marketing managers across our digital performance marketing portfolio, be responsible for an 8-figure marketing budget, and be a senior leader on our growing customer acquisition program. You will work closely with internal & external partners to drive growth, pulling many different levers to grow your programs (new channels & ad products, optimization strategies, creative, customer journey, signal optimization, martech stack, etc.). Our ideal candidate has a background managing digital marketing programs at scale while leading and upleveling a high performing team. You’ll need a true ownership mindset, exceptional analytical skills, and proven abilities to drive measurable impact cross-functionally. Candidates with direct Paid Social (Meta) and Search/Google AdWords experience for both web and app campaigns are highly preferred. Experience with Affiliates, YouTube, Display, Native are nice to have. This role reports to the VP of Growth Marketing. What you will be doing: • Overseeing Greenlight’s 8 figure annual digital Marketing program on Search, Social, UAC, Demand Gen, App Campaigns, Display, New Channels. • Leading and developing a team of three channel managers. • Driving impact by owning new customer growth for your channels, and the necessary roadmaps internally and cross-functionally to drive results. Your team will bring game-changing initiatives to the table, then execute. • You’ll own volume and efficiency forecasting and goals for the growth team, then act as a force multiplier as the team drives towards those goals daily. Developing and refining process for your team internally and cross-functionally to reduce friction and efficiently deliver results. • Leading cross-functionally to optimize your acquisition funnels and build new features that drive LTV and CAC wins. • Driving strategic partnerships with external advertising vendors (e.g. Google, Facebook, etc.) to test new growth products and advertising tools. What you should bring: • 7+ years’ experience in digital performance marketing (preferably managing paid social and/or paid search), with experience managing large performance marketing budgets towards efficiency/CAC goals. • A sense of comfort in data, and exceptional analytical/critical thinking skills with proven ability to leverage data to drive measurable impact on your goals. • An extreme ownership mindset. You proactively own your team’s goals, learn from failure and success, and constantly improve. You thrive leading a team towards real outcomes with a “get it done” mentality. • 4+ years managing, up-leveling, and growing a team of marketing managers. • Exceptional interpersonal and communication skills (written and verbal), with proven ability to influence senior cross-functional partners. • Experience optimizing ad funnels from impression all the way through monetization. • Experience owning growth forecasting and reporting to senior management. • Experience with both web and app campaigns, and the necessary tech stack. Work perks at Greenlight: • Medical, dental, vision, and HSA match • Paid life insurance, AD&D, and disability benefits • Traditional 401k with company match • Unlimited PTO • Paid company holidays and pop-up bonus holidays • Professional development stipends • Mental health resources • 1:1 financial planners • Fertility healthcare • 100% paid parental and caregiving leave, plus cleaning service and meals during your leave • Flexible WFH, both remote and in-office opportunities • Fully stocked kitchen, catered lunches, and occasional in-office happy hours • Employee resource groups Our stance on salaries: Greenlight provides a competitive compensation package with a market-based approach to pay and will vary depending on your location, experience and skill set. The total compensation package for this position will also include a discretionary performance bonus, equity rewards, medical benefits, 401K match, and more. Greenlight conducts continuous compensation evaluations across departments and geographies to ensure we are keeping our pay current and competitive. The estimated base pay range for this position in (NY, CA, WA): $150,000-205,000 The estimated base pay range for this position in (CO): $150,000-180,000 Who we are: It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team. Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email recruiting@greenlight.me.