Graphite

Provide first-line support, technical debugging, and documentation for developer tools while collaborating cross-functionally. | Experience in technical support for software engineers or developer tools with strong communication and learning abilities. | Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. Graphite is now part of Cursor, where we're working to collapse the distance between where code is written and where it's reviewed. This role will initially focus on supporting Graphite as part of the broader Cursor Technical Support team, with deeper integration over time. The Role • First-line support: Triage and resolve customer tickets from Slack channels, in-app feedback, and support emails • Technical debugging: Investigate customer issues using tools like Datadog, Pylon, Linear, and our in-house dashboards • Knowledge building: Create and maintain internal troubleshooting guides and external documentation • Cross-functional collaboration: Work with engineering to escalate bugs, with sales on enterprise customer issues, and with product on feature requests • Process improvement: Build integrations, refine support workflows, and identify opportunities to deflect common issues through better docs Who You Are • Support background: Previous experience doing technical support for software engineers or developer tools • Pattern matching ability: Can quickly identify whether an issue is user error, a bug, or a configuration problem • Non-structured learner: Self-directed, curious, and willing to dig into unfamiliar technical concepts • Communication skills: Can explain complex technical concepts clearly to both technical and non-technical audiences Nice to Haves • Comfortable with Git concepts (rebasing, merge conflicts, branch management) and ideally have used it professionally • Experience creating knowledge bases or documentation systems • Built or customized support tooling (not just used off-the-shelf solutions like Zendesk) • Familiarity with GitHub as a power user (settings, branch protection rules, webhooks) • Experience with developer tools, CI/CD systems, or DevOps workflows

Produce 10-20 monthly articles on crypto/blockchain topics, ensure content quality and consistency, and collaborate with internal teams to improve content and processes. | Previous crypto/blockchain writing experience, excellent writing and communication skills, ability to manage multiple projects and deadlines, and proficiency with Google Workspace. | Graphite is a technology-enabled growth agency that helps fast growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We are a fully distributed company with team members located across North America, Latin America, and Europe. Come join us and help us create the best content, everywhere that matters. We’re looking for a Crypto/Blockchain Content Writer who will be responsible for producing engaging and premium content that prioritizes our targeted audiences. This is a remote-based contract and not an offer of employment. What you’ll do • Execute and deliver a wide range of content according to client's necessities. (10-20 articles monthly, 1,200-1,500 words) • Research, brainstorm, and pitch creative and compelling article topics • Proofread, edit, and submit all content for accuracy and quality prior to publication. • Ensure all-around consistency (style, fonts, images, and tone) • Work with our internal teams to identify opportunities and plan improvements to existing content and internal processes What you’ll need • Previous experience writing about crypto and/or blockchain at an online publication • Excellent writing and communication skills. • Able to absorb new material quickly. • Proven ability to manage projects and juggle a diverse workload. • Ability to meet any and all deadlines. • Skilled with Google Workspace applications (primarily Docs, Slides, and Sheets). Plus skills: • Experience working in a startup or agency environment. • Past experience working in a content management system is helpful. • SEO experience with topic selection, keywords, title tags, and meta descriptions. How we’ll help Graphite’s mission is to create an environment where you build the best work of your career. In order to facilitate this, we provide: • Process As Needed - We view the process as a way to empower better work, not as a series of dogmatic rules. We develop the best internal processes the same way we develop products - through iteration, measurement, and continuous improvement. • Autonomy - We trust you to be excellent at what you do. We will provide as much support as needed when needed, but no more. You will have autonomy and agency to drive projects forward, and own decisions and outcomes. • Flexible Work Environment - Everyone’s optimal work style is unique. We operate as a distributed team across the US, Canada, Latin America, and Europe. We optimize for productivity and performance, not time spent in an office. Help us build an optimal work environment that fits you as an individual. • Compensation - We want to work with the best people in the World and compensate accordingly. Graphite provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.