GP Strategies Corporation

Lead LMS migration projects, develop Power BI reports, and manage small teams supporting learning initiatives. | Experience with LMS platforms, Power BI, project management skills, and team leadership abilities. | Job Description Job Summary The Senior Manager, Special Projects is responsible for providing expert consultation for the successful migration of a client's learning management system (LMS), managing a connected Power BI custom reporting project related to the LMS migration, and leading small teams supporting other learning-related special projects or initiatives. This role requires strong leadership, project management expertise, and advanced technical skills, particularly in LMS platforms and business intelligence tools. The purpose of this role is to provide leadership and expert consultation for client-facing LMS migration initiatives and related business intelligence projects, ensuring seamless planning, execution, and delivery of solutions that support learning operations, as well as other learning-related special projects, as needed. This position also fosters team development and cross-functional collaboration to achieve strategic objectives of these special projects. This position reports to the Director, Learning Operations and Performance Analytics and is part of the Learning Operations and Performance Analytics team. Essential Duties and Responsibilities • Provide subject matter expert consultation on the end-to-end client-facing LMS migration projects, ensuring effective planning, execution, and delivery. • Lead the development of a specialized Power BI project connected to LMS migration, including the creation of custom reports and dashboards. • Collaborate on other LMS special projects such a reporting integration, etc. • Consult and provide recommendations on special projects [outside of the LMS migration] with internal teams, internal cross-functional groups, clients as needed. • Collaborate with cross-functional teams and stakeholders to gather requirements, scope, scale, and deliverables on special projects. • Manage, mentor, and support a small team (e.g.,1-3 members) dedicated to a special project, fostering a positive and productive environment. • Facilitate, as needed, meetings with internal teams, cross-functional groups, and the client. • Ensure all project goals, timelines, and quality standards are met or exceeded in alignment with client needs. • Research and share best practices by topic for a special project with internal teams, cross-functional stakeholder groups, and the client. • Perform additional duties as required. Education and Experience • Bachelor's degree in a relevant field (e.g., business, education technology, information systems, adult learning, or a related field). Certifications in LMS platforms is a plus. • Experience with LMS platforms and migration projects, including system selection and deployment. • Proven history of successfully implementing and managing matrixed and complex projects. • Proven expertise in Power BI or comparable business intelligence/reporting tools, with the ability to develop custom analytics solutions. • Strong project management skills, with experience leading multi-phase technical or learning-related projects. • Leadership, mentoring, and team management abilities, especially with small teams. • Exceptional communication and people skills; adept at working with clients, internal teams, and cross-functional partners. • Analytical mindset, problem-solving capabilities, and strong attention to detail. • Ability to adapt to shifting priorities and manage multiple initiatives simultaneously. Skills and Competencies • Expertise in Learning Management Systems (LMS): Deep understanding of LMS platforms, migration processes, system selection, and deployment. • Business Intelligence and Reporting: Previous experience working on reporting projects such as Power BI or comparable tools for creating custom analytics, reports, and dashboards. • Project Management: Strong ability to lead multi-phase technical and learning-related projects, ensuring effective planning, execution, and delivery. • Leadership and Team Management: Proven experience mentoring, managing, and supporting cross functional teams and small teams in a dynamic environment. • Consultation and Collaboration: Skilled at providing expert recommendations and collaborating closely with clients, internal teams, and cross-functional stakeholder groups. • Communication and People Skills: Exceptional ability to communicate complex information clearly and build productive relationships with diverse stakeholders. • Analytical and Problem-Solving Abilities: Strong analytical mindset with keen attention to detail and the ability to address challenges effectively. • Flexibility and Adaptability: Comfortable working in a fast-paced, hybrid environment and managing shifting priorities across multiple initiatives. • Commitment to Professional Development: Dedication to ongoing learning and sharing best practices with teams and clients. Work Environment The Senior Manager, Special Projects, will work in a dynamic and fast-paced environment that requires flexibility, adaptability, and dedication to ongoing professional development. This role is hybrid and may require attendance at onsite meetings with GP Strategies team members and clients.

Manage incoming helpdesk tickets, communicate with clients and consultants, update ticket statuses, and ensure timely resolution. | High school diploma, strong communication skills, ability to work independently and remotely, customer service experience, and US citizenship or green card. | Effective People is seeking US-based Support Services Coordinator to join our support team. This entry level position will assist in managing incoming tickets to the Helpdesk at the direction of the Effective People Support Manager. This role will collaborate with the consulting team, interface with the client, consultant team members, and senior management to meet both clients and company expectations. The Support Services Coordinator will be a detail-oriented person who thrives in a fast past environment. Role and Responsibilities: • Monitor and manage incoming helpdesk tickets via email. • Data entry to include updating ticket statuses, time entries and activity notes. • Assess and categorize support requests based on urgency and subject matter. • Assign tickets to appropriate consultants based on client needs. • Communicate clearly with clients to confirm receipt of tickets and provide updates as needed. • Track ticket progress to ensure timely resolution. • Escalate issues when necessary and ensure proper documentation of all interactions. • Capable of wearing multiple hats simultaneously • Ability to collaborate with consultants, external partners, and clients. • Maintain accurate records and contribute to helpdesk reporting and metrics. Qualifications: Required: • High school diploma or equivalent. • Detailed and results-oriented individuals take the initiative to solve problems. • Ability to communicate with team members and clients concisely and confidently, both verbal and written. • Ability to work both independently and within a team environment. • Ability to work creatively and analytically in a problem-solving, fast-paced environment. • Ability to work closely with multiple internal and external organizations. • US Citizen or Green Card. • Able to pass background checks and public trust clearance if/when needed for assignments. • Client focused mindset with a willingness to learn and grow. • Ability to work 100% remotely and independently with minimal supervision Preferred: • Comfortable with basic office software, Microsoft Suite. • Experience in customer service or administrative support. • Familiar with helpdesk software. • Basic understanding of technical terminology or service workflows. Requirements PHYSICAL REQUIREMENTS General physical requirements needed to perform the essential functions of this job may vary based on location of assignment. Assignment Location - Remote or Local Office • Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. • Fingering (typing), communicating, repetitive motions. • Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting. • Inside environmental conditions with protection from outside elements. At GP Strategies Government Solutions culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter. GP Strategies Government Solutions is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.