GP Strategies Corporation

Lead learning operations team and develop operational processes to ensure smooth program delivery and support. | Requires 5+ years in learning operations or related program coordination with team leadership and process development experience. | Job Description Learning Operations Leader About the Role We are seeking an experienced Learning Operations Leader to serve as the central point of coordination across program delivery and operational execution. This role bridges Learning Project Managers and the Operations team to ensure a seamless transition from program design and implementation into ongoing delivery and support. The Learning Operations Leader will be responsible for creating operational processes, intake workflows, and service delivery governance while leading a team of Learning Coordinators. This role is critical in establishing and sustaining a managed services model that delivers consistency, efficiency, and high-quality support across global learning programs. Key Responsibilities Program Transition & Operational Governance • Act as the primary liaison between Learning Project Managers (design and implementation) and the Operations team (execution and support). • Partner with Project Managers during program design and implementation phases to operationalize delivery models, timelines, and resource strategies before launch. • Develop structured program handoff plans, including timelines, documentation standards, and knowledge transfer protocols. • Drive client and internal planning discussions, representing operational impacts of program design and delivery decisions. • Establish and maintain operational governance frameworks to support scalable service delivery. Process Development & Service Delivery • Develop and maintain standardized workflows and documentation for:• Course intake and request management • Scheduling and delivery support • Reporting and communications • Operational service processes across programs • Identify opportunities to streamline and automate workflows. • Leverage AI-driven solutions to improve efficiency, scalability, and user experience within learning operations. • Ensure consistency and quality across all operational processes and deliverables. Team Leadership & Capacity Management • Lead and manage a distributed team of Learning Coordinators across the US, EMEA, and APAC regions. • Provide daily direction, prioritization, coaching, and quality oversight. • Serve as the escalation point for operational issues and decision-making. • Forecast work volumes and lead capacity planning activities. • Actively balance workload distribution across Learning Coordinators based on program demand, team capacity, and individual skillsets. • Assess operational demand and identify gaps, recommending solutions such as process optimization, workload rebalancing, or additional resourcing. • Create and maintain cross-training and backup coverage plans to strengthen team resilience and service continuity. Client & Stakeholder Management • Serve as the primary operational point of contact for client stakeholders. • Build and maintain strong client relationships through effective communication and service delivery. • Collaborate with internal teams to ensure operational commitments and service-level expectations are achieved. • Provide operational insights and recommendations that support program success and continuous improvement. Required Qualifications • Bachelor's degree or equivalent experience. • 5+ years of experience in Learning Operations, Learning Services, Program Coordination, or a related field. • Demonstrated experience leading teams and building operational processes. • Strong client-facing experience with proven stakeholder management capabilities. • Experience streamlining and automating workflows, including leveraging AI solutions to improve learning operations efficiency. • Experience working with Learning Management Systems (LMS) and Learning Experience Platforms (LXP). • Ability to connect strategic program design with operational execution and service delivery. • Strong analytical and problem-solving skills with a continuous improvement mindset. • Comfortable operating in ambiguous environments and driving clarity, structure, and execution amidst changing priorities. • Excellent verbal and written communication skills. Preferred Qualifications • Experience supporting global learning programs across multiple regions and time zones. • Knowledge of learning operations best practices, governance models, and managed services delivery. • Experience with reporting, resource planning, and operational performance metrics. • Familiarity with process improvement methodologies and workflow automation tools. Key Competencies • Learning Operations Management • Global Team Leadership • Client & Stakeholder Management • Capacity Planning & Resource Management • Process Design & Optimization • AI & Workflow Automation • Program Transition & Governance • LMS/LXP Administration • Operational Excellence • Strategic Thinking & Execution • #LI-LJ1

Manage operational execution and scale readiness of skilling programs including partner onboarding and cross-functional alignment. | Strong program or project management experience with ability to manage multiple workstreams and global teams. | Job Description Program Manager | Contract | Remote | United States Role Overview The Program Manager will support the operational execution and scale readiness of the Skilling Activation Unit and Regional Scale model across Skilling Partner. This role focuses on driving partner onboarding, execution tracking, operational coordination, and cross-functional alignment across global teams. This is a highly collaborative, execution-focused role responsible for helping operationalize skilling initiatives at scale. Key Responsibilities • Drive operational execution and scale readiness of Skilling Activation Units and Regional Scale skilling programs • Manage end-to-end partner onboarding, including timelines, readiness activities, and progress tracking • Support onboarding and ramp-up of new PMs into the operating model • Maintain and update key skilling resources, including playbooks, BOMs, skilling plans, process documentation, and onboarding materials • Partner with teams and cross-functional stakeholders to ensure alignment and execution consistency • Participate in recurring skilling and operational calls to stay aligned on priorities and partner needs • Lead run management activities such as newsletters, monthly scorecards, and reporting in collaboration with leadership • Act as a central point of contact for operational queries, escalations, and execution support • Drive consistent onboarding experiences, communication cadence, and execution rhythms across programs Preferred Experience • Strong program or project management experience • Experience managing operational execution, onboarding programs, or large-scale initiatives • Familiarity with GCPS skilling motions, partner skilling programs, or Microsoft skilling ecosystems preferred • Strong organizational, communication, and stakeholder management skills • Ability to manage multiple workstreams and cross-functional stakeholders simultaneously • Proactive approach to identifying risks, gaps, and blockers and driving execution forward • Experience working with global and regional teams

Manage incoming helpdesk tickets, communicate with clients and consultants, update ticket statuses, and ensure timely resolution. | High school diploma, strong communication skills, ability to work independently and remotely, customer service experience, and US citizenship or green card. | Effective People is seeking US-based Support Services Coordinator to join our support team. This entry level position will assist in managing incoming tickets to the Helpdesk at the direction of the Effective People Support Manager. This role will collaborate with the consulting team, interface with the client, consultant team members, and senior management to meet both clients and company expectations. The Support Services Coordinator will be a detail-oriented person who thrives in a fast past environment. Role and Responsibilities: • Monitor and manage incoming helpdesk tickets via email. • Data entry to include updating ticket statuses, time entries and activity notes. • Assess and categorize support requests based on urgency and subject matter. • Assign tickets to appropriate consultants based on client needs. • Communicate clearly with clients to confirm receipt of tickets and provide updates as needed. • Track ticket progress to ensure timely resolution. • Escalate issues when necessary and ensure proper documentation of all interactions. • Capable of wearing multiple hats simultaneously • Ability to collaborate with consultants, external partners, and clients. • Maintain accurate records and contribute to helpdesk reporting and metrics. Qualifications: Required: • High school diploma or equivalent. • Detailed and results-oriented individuals take the initiative to solve problems. • Ability to communicate with team members and clients concisely and confidently, both verbal and written. • Ability to work both independently and within a team environment. • Ability to work creatively and analytically in a problem-solving, fast-paced environment. • Ability to work closely with multiple internal and external organizations. • US Citizen or Green Card. • Able to pass background checks and public trust clearance if/when needed for assignments. • Client focused mindset with a willingness to learn and grow. • Ability to work 100% remotely and independently with minimal supervision Preferred: • Comfortable with basic office software, Microsoft Suite. • Experience in customer service or administrative support. • Familiar with helpdesk software. • Basic understanding of technical terminology or service workflows. Requirements PHYSICAL REQUIREMENTS General physical requirements needed to perform the essential functions of this job may vary based on location of assignment. Assignment Location - Remote or Local Office • Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. • Fingering (typing), communicating, repetitive motions. • Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting. • Inside environmental conditions with protection from outside elements. At GP Strategies Government Solutions culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter. GP Strategies Government Solutions is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.