Goodwill Southern California

Oversee store operations, lead and coach staff, ensure safety and compliance, and meet sales and service goals. | High school diploma or GED, 2-4 years supervisory experience in retail or customer service, proficiency with POS and MS Office, bilingual preferred. | Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! Lead with Purpose. Drive Service and Operational Excellence. Goodwill Southern California is seeking a Retail Service & Operations Manager to help lead one of our retail stores, boutiques, or attended donation centers. Under the direction of the Site Manager, this role ensures seamless operations, outstanding customer and donor experiences, and strong team performance — all while advancing our mission of Transforming Lives Through the Power of Work. What You’ll Do: Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control. Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management. Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence). Maintain compliance with safety, loss prevention, and operational standards. Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines. Support donation processing, backroom organization, and production goals. Assist with GATR/GADD, CRM programs, and other engagement initiatives. Ensure the store environment is clean, safe, and aligned with brand standards. Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support. What You Bring: 2–4 years of supervisory experience in retail or a customer-focused operations role. Proven ability to manage performance, drive results, and coach diverse teams. High school diploma or GED required; college coursework preferred. Strong communication, problem-solving, and organizational skills. Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems. Bilingual (Spanish/English) preferred. Why You’ll Love It Here: Mission-driven culture with purpose and community impact. Opportunities for growth within a thriving retail enterprise. Collaborative, values-based environment that recognizes and rewards excellence. Join our team and help shape the Goodwill experience — where great service meets meaningful impact. Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply. Equal Employment Opportunity Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law. Nondiscrimination on the Basis of Disabilities In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant. It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Performing floor and carpet maintenance, cleaning, safety, and documentation across multiple sites. | Experience in cleaning, equipment handling, safety protocols, and travel readiness. | Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCal! Primary Responsibility / Summary The Floor Care Technician plays a vital role in ensuring contract compliance by adhering to Statements of Work (SOWs) across multiple sites. This position supports the organization's commitment to cleanliness and safety by performing high-quality floor and carpet maintenance for both internal and external customers. Through consistent service delivery, the Floor Care Technician helps maintain Goodwill's reputation and fulfills key contractual obligations. Aligned with Goodwill's mission, this role also contributes to creating meaningful employment opportunities for individuals with disabilities and other barriers to employment. Essential Duties & Responsibilities Floor and Carpet Care • Strip, wax, buff, and refinish various hard surface floors (e.g., VCT, terrazzo, tile) to maintain cleanliness and appearance. • Operate floor care equipment such as burnishers, auto scrubbers, and buffers safely and effectively. • Perform carpet care tasks including hot water extraction, bonnet cleaning, and spot removal. Surface and Detail Cleaning • Conduct high dusting of vents, lights, ledges, and other elevated surfaces to ensure a dust-free environment. • Clean interior and exterior windows using appropriate tools, techniques, and cleaning agents. • Perform additional cleaning duties as assigned by the supervisor to support overall facility cleanliness. Safety and Compliance • Ensure safe work practices by consistently following all safety protocols and using required personal protective equipment (PPE). • Handle and store cleaning chemicals in accordance with safety standards and manufacturer instructions plus adherence to SDS sheets and both OSHA and CALOSHA requirements. • Inspect and maintain cleaning equipment to ensure proper functioning; promptly report malfunctions or required repairs. Communication and Documentation • Communicate effectively with supervisors and team members to coordinate cleaning schedules and prioritize tasks. • Maintain accurate records of work performed, equipment maintenance, and supplies used. Travel Requirements • This position requires travel using a company vehicle 50% to 75% of the time. A valid driver's license and state-required auto insurance are necessary. Driving record must be acceptable to the company's vendor. • Reports daily to a central location and travels to various Goodwill sites and contracted locations-including Air Force Bases, Army Reserve Centers, retail stores, and commercial facilities-to perform floor and carpet maintenance. Use of a personal vehicle may be occasionally required. Pre-Employment Testing • Drug Screen • Background Check • Employment Verification • Live Scan • MVR • Base clearance as needed Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply. Equal Employment Opportunity Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law. Nondiscrimination on the Basis of Disabilities In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant. It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Supports warehouse operations by assisting with loading, unloading, sorting, and organizing goods and materials. | Requires some warehouse experience, ability to lift 25 lbs, and good communication skills; bilingual in Spanish/English preferred. | Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! Primary Responsibility / Summary Assists drivers in loading and unloading of goods. Performs a variety of material handling tasks to support the efficient operation of the department. Essential Duties & Responsibilities Assists drivers with loading and unloading of bins. Create soft and hard goods bins for drivers. Load and unload trucks/trailers (Raw donations, trash, salvage, etc.). Segregating soft goods, hard goods and trash. Ensure all items are marked correctly (Donations, commodities, salvage, etc.). Sort recyclables in proper containers (metal, plastic, cardboard, etc.). Build and palletize empty gaylords for commodities; ensuring heavier commodities have adequate support. Operate equipment (i.e. auger, compactor, tipper, down-stroke baler, auto-tie) by following established procedures and guidelines. Must be able to use material handling equipment (i.e. pallet jack, hand truck, furniture dolly). Clear post retail textile tables of trash and commodities. Clean, organize and sweep the warehouse to ensure a safe environment. Ability to lift and carry min. 25 lbs. Education & Experience Some warehouse experience High school diploma or general education degree (GED) required. Ability to work with moderate supervision. Spanish / English bilingual preferred. Must be safety conscious. Excellent people skills and maintains courteous disposition at all times. Ability to following written and oral instruction consistently. Shift flexibility and overtime when needed. Values-Based Work Environment Notice Goodwill Southern California provides a values-based work environment for our employees. All individuals are expected to support and promote our values: We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences. We conduct business with transparency, integrity and accountability. We serve, empower and advocate for our clients, community, business partners and each other. We pursue a vision of excellence and continuous improvement to better the lives of those we serve. The above description is not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job. Pre-Employment Testing Drug Screen Background Check Integrity Test Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply. Equal Employment Opportunity Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law. Nondiscrimination on the Basis of Disabilities In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant. It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.