GoodLeap

Originate home loans and provide a world-class customer experience. | 2-5 years mortgage experience, proven success in sales, and a valid MLO license or ability to obtain one. | Note: This position is also available at our campuses in Phoenix, AZ, Irvine, CA, Dallas, TX, and Roseville, CA. ABOUT GoodLeap We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless. We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet. As part of our world-positive initiative, we are also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life’s basic needs for people in developing regions of the world. If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us. Learn more about our perks and culture! • Competitive pay • Comprehensive benefits package Join a winning team! GoodLeap is looking for talented Loan Officers to originate home loans through our in-house, mortgage banking operation. We hire loan officers that want to offer a world-class experience to our customers. Our exclusive lead source is proven to convert at higher than average rates and we offer an aggressive COMPENSATION PLAN that will continually reward you the more you produce! We also have a dynamic culture that supports your success and long-term career goals. Successful candidates for this role must possess excellent customer service skills, consistent work habits, and a proven track record of meeting client expectations while achieving established company sales quotas. WHAT WE PROVIDE TO YOU: • Competitive base salary with a tiered commission and bonus structure to award performance • Inbound pre-screened leads provided to you by our in-house, lead generation team • We underwrite and fund our loans as a Direct Mortgage Banker • A full spectrum of lending options that includes conventional, government, jumbo and non-QM loans • Continual education and training to maximize your growth opportunities Requirements: • 2-5 years of mortgage experience • Proven track record of success in a fast-paced, sales role; inside sales experience preferred • Bachelor’s degree in business or finance preferred, or equivalent work experience • High confidence and relationship skills • Ability to handle competing priorities effectively and within established time frames • High level of integrity and trust; must be a team player with a selfless attitude • Must possess, or have the ability to possess upon hire, a Mortgage Loan Originator (MLO) license per the SAFE Act; may be asked to become licensed in multiple states Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

Monitor and evaluate customer interactions across call, email, and text channels to provide actionable feedback and improve service quality. | Strong listening and reading skills, analytical and problem-solving abilities, effective communication, bilingual in Spanish and English, and ability to work independently. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary: The Quality Assurance Specialist role monitors and evaluates call, email, and text interactions between representatives and customers to identify areas of improvement and provide actionable feedback to various departments to enhance performance and maintain a high level of service standards, as well as report on account documentation, adherence to company policies, and compliance. \n Essential Job Duties & Responsibilities: Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs Participate in quality calibration and ongoing quality assurance training Assist and back up with other duties, as assigned Required Skills, Knowledge & Abilities: Conscientious and focused listening and reading skills with strong attention to detail Analytical and problem-solving skills, and the use of good judgment Ability to identify and provide professionally written actionable feedback Effectively and professionally communicate verbally and in writing, including notation Commitment to supporting the growth and development of evaluated representatives Ability to adapt quickly to changing priorities and environments in a fast-paced setting Effective time management, and the ability to meet targets within a specific timeline Excellent interpersonal, facilitation, and relationship management skills Ability to work independently with general direction and be self-motivated Bilingual Spanish/English required \n Compensation: $19.50 per hour Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

Monitor and evaluate customer interactions to improve service quality and compliance, providing actionable feedback. | Strong listening, reading, analytical, and communication skills; bilingual in Spanish and English; ability to work independently and adapt to changing priorities. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Quality Assurance Specialist role monitors and evaluates call, email, and text interactions between representatives and customers to identify areas of improvement and provide actionable feedback to various departments to enhance performance and maintain a high level of service standards, as well as report on account documentation, adherence to company policies, and compliance. Essential Job Duties & Responsibilities: • Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience • Deliver professionally written reviews, reports, and information as they pertain to various departments and the company's quality assurance needs • Participate in quality calibration and ongoing quality assurance training • Assist and back up with other duties, as assigned Required Skills, Knowledge & Abilities: • Conscientious and focused listening and reading skills with strong attention to detail • Analytical and problem-solving skills, and the use of good judgment • Ability to identify and provide professionally written actionable feedback • Effectively and professionally communicate verbally and in writing, including notation • Commitment to supporting the growth and development of evaluated representatives • Ability to adapt quickly to changing priorities and environments in a fast-paced setting • Effective time management, and the ability to meet targets within a specific timeline • Excellent interpersonal, facilitation, and relationship management skills • Ability to work independently with general direction and be self-motivated • Bilingual Spanish/English required Compensation: $19.50 per hour Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Assistant Collections Manager is responsible for coaching and developing collectors to enhance their negotiation skills while ensuring excellent customer experiences. This role also involves monitoring performance, conducting reviews, and managing workloads to achieve targets. | Candidates must have a minimum of 5 years of experience in collections or financial services, with at least 3 years in a management role. Strong leadership, communication, and problem-solving skills are essential, along with proficiency in MS Office and knowledge of collection industry regulations. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Assistant Collections Manager’s primary function is to coach, train and develop collectors into strong negotiators while providing excellent customer experience. The Assistant Manager must be able to effectively motivate collectors, to ensure high morale, and be able to achieve monthly goals. \n Essential Job Duties and Responsibilities: Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed. Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores. Motivates collectors to achieve success and creates a team atmosphere Audits collection activities to ensure maximum results and partners with leadership to recommend changes to enhance the strategies to help lower delinquency Conducts weekly/monthly performance reviews with all direct reports Manages workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved Required Skills, Knowledge and Abilities: Minimum 5 years of experience in collections, financial services or relevant field Minimum 3 years of experience in a consumer collection management role Advanced proficiency with computer functions with MS office suite strongly preferred Ability to lead or manage high performing front line representatives Exceptional communication skills including verbal, written, one-on-one and team Knowledge of collection industry regulations Ability to collaborate across departments to resolve customer concerns Strong leadership skills to motivate employees to achieve success Excellent problem-solving skills Goal oriented focusing on both short and long term visions Understanding of good collection practices and procedures Excellent project management skills and a positive attitude Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Creative and analytical thinker with strong problem-solving skills Must demonstrate exceptional verbal and written communication skills Must demonstrate ability to communicate effectively at all levels of the organization Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Ability to motivate others to achieve maximum results Ability to drive results with geographically dispersed team \n Compensation: $60,000 - $75,000 annually Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

Manage installer relationships to improve customer experience, analyze data trends, conduct audits, and manage project pipelines. | Requires strong customer service, project management, data analysis skills, knowledge of solar, mortgage, finance, and proficiency with Excel. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Client Support Manager works with installers on our platform to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data“ to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly“. Essential Job Duties and Responsibilities • Provide our customers with world-class customer service. Help resolve questions or concerns. • Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on. • Effectively manage a pipeline of projects to completion • Conduct collaborative investigations into possible fraudulent or suspicious activities • Analyze data and spot trends • Conduct monthly partner due diligence checks Required Skills, Knowledge and Abilities • Strong ability to multi-task • Ability to work independently • Effectively interact with high profile partners • Excellent written and verbal communication skills • Knowledge in solar, mortgage and finance • Ability to manage projects from start to finish • Diligent record keeping • Superior customer service skills • Proficient with Excel and analyzing data Compensation: $24.04/hr Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

Manage installer relationships and customer support by providing bilingual service, analyzing data trends, resolving escalations, and maintaining project pipelines. | Requires bilingual Spanish skills, strong organizational and communication abilities, multitasking, problem-solving, and preferably solar knowledge. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary: The Bilingual Client Support Manager works with installers on our platform to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data“ to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly“. Essential Job Duties & Responsibilities: • Provide our customers with world-class customer service in Spanish and English • Be a supportive and collaborative partner our installers can rely on • Strategically partner with installers on ways to improve the customer experience • Act as the primary point of contact for escalated client issues, ensuring timely resolutions • Help resolve any questions or concerns our existing customers may have • Communicating with installers regarding past, present and future projects • Effectively managing a pipeline of projects to completion • Document client interactions and resolutions in the CRM system to maintain accurate records and track trends • Conducting monthly partner due diligence checks • Ability to analyze data and spot trends • Conduct collaborative investigations into possible fraudulent or suspicious activities • Provide timely and effective support to clients via email, phone, and chat • Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships Required Skills, Knowledge & Abilities: • Ability to multitask • Work independently and collaboratively • Effectively interact with high profile partners • Superior organizational skills • Exceptional verbal and written skills • Excellent problem-solving abilities • Ability to work well under pressure and manage multiple priorities effectively. • Flexibility to adapt to changing priorities and business needs. • Time management • Solar knowledge preferred • Bilingual in Spanish required Compensation: $22.00/hr Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

The Capital Markets Associate will perform market analysis and develop financial models to support GoodLeap's solar lease and power purchase agreement projects. This role involves managing relationships with investors and collaborating with various consultants to execute financing transactions. | Candidates should have a minimum of 2 years of relevant work experience and a bachelor's degree. Proficiency in MS Office, SQL, and an understanding of project finance structures are essential. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Capital Markets Associate will join the TPO (Third Party Owned) vertical of the Capital Markets team and contribute significantly to the execution of GoodLeap's strategy for funding and managing its solar lease and power purchase agreement projects. This role requires a deep understanding of project finance including tax equity, project debt and/or cash equity. In addition, this role will need to demonstrate robust technical and interpersonal skills, with a proven track record of successfully managing both internal and external stakeholders. \n Essential Job Duties and Responsibilities: Perform market analysis on products, equipment, and pricing trends in the solar industry and provide strategic recommendations. Develop, refine, and implement financial models, including tax equity / tax credit transfers, warehouse debt, back leverage and other forms of project financing to evaluate and present potential returns for Goodleap and its financing partners. Support the management of, and deepen relationships with, existing investors, and strategically expand our investor base through introductory meetings, thorough due diligence sessions, and catering to special requests. Manage various consultants (including, but not limited to, appraisers, independent engineers, insurance consultants, REC consultants), and subcontracted service companies to execute financing transactions and support investor due diligence efforts. Collaborate with internal and external counsel to review, negotiate, and finalize definitive documentation with financing counterparties. Required Skills, Knowledge, and Abilities: Minimum 2 years of relevant work experience (e.g. project finance, structured finance, investment banking, or private equity) with experience in residential solar a plus Minimum bachelor’s (or advanced) degree Expert with MS Office (especially Excel and PowerPoint; VBA is a plus) Working proficiency with SQL; Python is a plus Understanding of basic accounting statements: balance sheet, cash flow, income statement Understanding of ABS, whole loan sales, various debt and equity financing structures, including short and long term debt Excellent written and oral communication skills Superb attention to detail and work ethic Ability to read and interpret legal documents a plus Comfortable working in fast-paced, unstructured environment \n Compensation: $120,000 - $140,000 annually Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

The Senior Security Engineer will lead partnerships between security, IT, and engineering teams to build and automate security controls in GoodLeap's enterprise systems. This role involves identifying misuse cases, managing security during development and runtime, and contributing to incident response activities. | Candidates should have expertise in agile product lifecycles and experience with threat modeling methodologies. Familiarity with AWS services and hands-on experience managing security for enterprise systems are also required. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary The GoodLeap security team is responsible for both business enablement and safeguarding the organization’s information assets; it is involved in virtually all aspects of the business, from product safety and resilience, to building security paved roads, customer, partner, and regulatory trust, managing technology governance and compliance, and ensuring the privacy, and safety of GoodLeap’s customers, partners, and employees information. The senior security engineer role provides a unique opportunity to shape the security and resilience of GoodLeap corporate systems, services, and operational processes. In this role, you will work closely with product, engineering, IT, and business teams within GoodLeap, acting as the key individual with both the authority and responsibility to ensure the safety and resilience of enterprise systems, products, and services. Your oversight will encompass: - Enterprise systems:Identifying potential misuse and abuse cases, proposing solutions to address these scenarios, and identifying product features, configuration settings, and/or mitigating or compensating controls to meet resilience requirements. - Build-time controls: Managing applications/products security controls and activities during development. - Runtime controls: Overseeing security measures at runtime, from prevention to detection and response. Additionally, you will be involved with aspects of internally built products and represent all areas of security, spanning governance, risk, and compliance (GRC) to security monitoring, for a number of departments/teams. You will also have the authority and ability to involve other security team members as needed. While you will take on multiple responsibilities—from advisor to builder and beyond—your primary focus will be designing and building security patterns and practices for services and processes, and fostering strong relationships with product, business, and engineering. \n Essential Job Duties & Responsibilities Lead, participate in, and contribute to partnerships between security, IT, General & Administrative teams, engineering, product, and operations teams to build, orchestrate, and automate security controls and services in GoodLeap enterprise systems, products, services, and operational processes. Identify potential misuse and abuse cases in enterprise systems, propose solutions to address these scenarios, and identify product features, configuration settings, and/or mitigating or compensating controls to meet resilience requirements. Support or develop components of the security analytics platform. Contribute to investigations, threat hunting, and incident response activities in a supporting role. Collaborate with the monitoring and response team to create playbooks for specific incident response scenarios related to the products and services you oversee. These investigations, incidents, and playbooks may address security, fraud, privacy, resilience, and related concerns. Contribute to investigations, threat hunting, and incident response activities in a supporting role. Collaborate with the monitoring and response team to create playbooks for specific incident response scenarios related to the products and services you oversee. These investigations, incidents, and playbooks may address security, fraud, privacy, resilience, and related concerns. Support the security operations team with the vulnerability management lifecycle for products and services under your purview. Ensure technical alignment for the products and services you oversee with team initiatives, including GRC, security operations, and monitoring and response activities. Required Skills, Knowledge & Abilities Strong communicator with the ability to lead technical architecture discussions, drive technical decisions, and effectively communicate with non-technical audiences. Expertise in agile product lifecycles. Ideally, you have experience in a product manager or engineering manager role and understand how SaaS products (B2B, B2B2C, and B2C) are built, including roadmap planning and feature and defect prioritization. Experience with threat modeling methodologies, with the ability to create efficient and scalable approaches to conducting such assessments. Familiarity with AWS services, including KMS, SST, Container Registry, ELBs, Lambda, API Gateway, CloudTrail, and IAM (knowledge of GCP and/or Azure is a plus). Proven ability to establish credibility and build trust with business, engineers, and operational staff; confident yet humble. Hands-on experience with managing security for core enterprise systems, e.g., ERP, HCM, Salesforce, etc. Strong understanding of both human and non-human identity management and common enterprise and consumer authentication standards and use cases. Practical experience with CI/CD pipelines and DevOps tools, including Infrastructure-as-Code (IaC) tools like Terraform, Pulumi, or CDK; GitHub and GitHub Actions; artifact management; and secrets management tools like Doppler and HashiCorp Vault. Passionate about learning new technologies. While you're not expected to know everything, you should demonstrate a willingness and ability to learn as needed. Prior experience interfacing and supporting with G&A teams, internal product teams, and other cross-functional areas. Proficiency in writing automation scripts in multiple languages, with prior experience automating security processes in cloud or SaaS environments. Experience engaging with vendors in design partnerships. Experience overseeing vulnerability and threat management at the platform and application levels. Familiarity with penetration testing and red team exercises, including manual verification, exploitation, and lateral movement. Ability to balance a high-level view of security strategy with attention to detail, ensuring thorough and effective execution. \n $146,000 - $170,000 a year In addition to the above salary, this role may be eligible for a bonus. \n Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

Manage client relationships to improve customer experience, resolve escalated issues, analyze data trends, and support clients via multiple communication channels. | Ability to multitask, work independently and collaboratively, strong communication and organizational skills, home improvement knowledge preferred, and ability to manage multiple priorities. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary: The Client Support Manager, Home Improvement works with our clients to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Home Improvement clients and collectively work together on improving the customer experience. Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and Clients. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”. Essential Job Duties & Responsibilities: • Provide our customers with world-class customer service • Be a supportive and collaborative partner our installers can rely on. Communicating with installers regarding past, present and future projects • Strategically partner with installers on ways to improve the customer experience. Act as the primary point of contact for escalated client issues, ensuring timely resolutions • Help resolve any questions or concerns our existing customers may have • Develop a comprehensive knowledge of GoodLeap products and attributes • Effectively managing a pipeline of projects to completion. Document client interactions and resolutions in the CRM system to maintain accurate records and track trends • Conducting monthly partner due diligence checks regarding Home Improvement Projects • Ability to analyze data and spot trends • Conduct collaborative investigations into possible fraudulent or suspicious activities • Provide timely and effective support to clients via email, phone, and chat • Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships Required Skills, Knowledge & Abilities: • Ability to multitask • Work independently and collaboratively • Effectively interact with high profile partners • Superior organizational skills • Exceptional verbal and written skills • Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.) • Excellent problem-solving abilities • Ability to work well under pressure and manage multiple priorities effectively. • Flexibility to adapt to changing priorities and business needs. • Time management Compensation: $24.04/hr Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

Design and implement compensation programs, conduct market salary benchmarking, ensure compliance with labor laws, analyze compensation data, and communicate compensation strategies to leadership and HR partners. | At least 4 years of compensation or HR analytics experience, strong knowledge of compensation principles and laws, proficiency with HRIS and data tools, and good presentation and project management skills. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Strategic Compensation Analyst will play a key role in developing and implementing a comprehensive compensation program that aligns with GoodLeap’s business objectives and industry best practices. This role will involve conducting market research, analyzing compensation data, designing salary structures, drafting and approving job descriptions and ensuring compliance with relevant labor laws. The ideal candidate will have strong analytical skills, experience in compensation planning, and the ability to work cross-functionally to support the organization’s growth and talent strategy. Essential Job Duties and Responsibilities: • Compensation Program Development: Design and implement a company-wide compensation program, including salary structures, incentive plans, and job leveling frameworks. Develop competitive base and variable pay strategies to attract and retain top talent. Conduct job evaluations and salary benchmarking to ensure pay equity and market competitiveness. Collaborate with leadership and HR partners to align compensation strategy with business objectives. • Market Analysis and Benchmarking: Research and analyze salary survey data to determine market pay trends. Provide recommendations for pay adjustments based on internal equity and external market competitiveness. Partner with third-party vendors and industry associations to stay updated on compensation trends and best practices. • Compliance and Governance: Ensure the compensation program complies with federal, state, and local regulations (e.g., FLSA, pay transparency laws). Maintain pay equity and internal consistency in line with organizational and legal standards. Prepare reports and documentation to support audits and compliance reviews. • Compensation Strategy and Communication: Educate HR partners, managers, and employees on compensation philosophy, pay practices, and program changes. Develop tools and resources to help managers make informed pay decisions. • Data Analysis and Reporting: Draft and approve job descriptions, analyze compensation data to identify trends, gaps, and opportunities for improvement. Create dashboards and reports to monitor the effectiveness of compensation programs. Provide insights and recommendations to HR leadership and executive teams. Required Skills, Knowledge and Abilities: • A minimum of 4 years’ experience in compensation analysis, HR analytics or related role. • Strong knowledge of compensation principles, job evaluation, compensation plan design, and market pricing methodologies. • Experience with HRIS systems, compensation survey tools, and data visualization platforms. • Advance proficiency in Excel (pivot table, VLOOKUP’s, data modeling) and familiarity with data analysis tools. • Knowledge of pay transparency laws, FSLA, and other regulations. • Strong problem-solving, project management, and stake holder engagement skills. • Ability to translate data into actionable insights for business leaders. • Strict attention to detail. • Good presentation and facilitation skills. • Experience in Finance/FinTech industry preferred. • CCP (Certified Compensation Professional) certification is a plus. Compensation: $90,000 - $115,000/Annually Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

Develop and maintain secure, scalable data pipelines and data lake infrastructure, collaborate cross-functionally, and mentor team members. | 6-10 years experience in data analysis or software development, expertise in Spark, relational and non-relational databases, AWS cloud services, data pipeline orchestration, and modern web frameworks. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary The GoodLeap team is looking for a hands-on Data Engineer with a strong background in API data integrations, Spark processing and data lake development. The focus of this role will be on ingesting production energy data and helping get the aggregated metrics to the many teams in GoodLeap that need them. The successful candidate is a highly motivated individual with strong technical skills to create secure and performant data pipelines as well as support our foundational enterprise data warehouse. The ideal candidate is passionate about quality and has a bold, visionary approach to data practices in a modern finance enterprise. The candidate in this role will be required to work closely with cross-functional teams to effectively coordinate the complex interdependencies inherent in the applications. Typical teams we collaborate with are Analytics & Reporting, Origination Platform engineers and AI developers. We are looking for a hardworking and passionate engineer who wants to make a difference with the tools they develop. \n Essential Job Duties and Responsibilities Implement data integrations across the organization as well as with business applications Develop and maintain data oriented web applications with scalable web services Participate in the design and development of projects, either independently or in a team Utilize agile software development lifecycle and DevOps principles Be the data stewards of the organization upholding quality and availability standards for our downstream consumers Be self-sufficient and fully own the responsibility of executing projects from inception to delivery Provide mentorship to team members including pair programming and skills development Participate in data design and architecture discussions, considering solutions in the context of the larger GoodLeap ecosystem Required Skills, Knowledge & Abilities 6-10 years of full-time Data Analysis and/or Software Development experience Experience with an end to end reporting & analytics technology: data warehousing (SQL, NoSQL) to BI/Visualization (Tableau, PowerBI, Excel) Degree in Computer Science or related discipline Experience with DataBricks/Spark processing Expertise with relational databases (including functional SQL/stored procedures) and non-relational databases (MongoDB, DynamoDB, Elastic Search) Experience with orchestrating data pipelines with modern tools such as Airflow Strong knowledge and hands-on experience with open source web frameworks (e.g. Vue /React) Solid understanding of performance implications and scalability of code Experience with Amazon Web Services (IAM, Cognito, EC2, S3, RDS, Cloud Formation) Experience with messaging paradigms and serverless technologies (Lambda, SQS, SNS, SES) Experience working with server-less applications on public clouds (e.g. AWS) Experience with large, complex codebases and know how to maintain them \n $160,000 - $210,000 a year In addition to the above salary, this role may be eligible for a bonus and equity. \n Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

Manage partner relationships and projects to improve customer experience, analyze data trends, conduct partner audits, and resolve customer issues. | Strong multitasking, independent work ability, excellent communication, knowledge of solar/mortgage/finance, project management, and superior customer service skills. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Client Support Manager works with our partners to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Partners and collectively work together on improving the customer experience. Additional duties such as partner audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and partners. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”. Essential Job Duties and Responsibilities • Provide our customers with world-class customer service. Help resolve questions or concerns. • Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on. • Effectively manage a pipeline of projects to completion • Conduct collaborative investigations into possible fraudulent or suspicious activities • Analyze data and spot trends • Conduct monthly partner due diligence checks Required Skills, Knowledge and Abilities • Strong ability to multi-task • Ability to work independently • Effectively interact with high profile partners • Excellent written and verbal communication skills • Knowledge in solar, mortgage and finance • Ability to manage projects from start to finish • Diligent record keeping • Superior customer service skills • Proficient with Excel and analyzing data Compensation: $21/hr Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

The Salesforce Developer will support the enhancement of GoodLeap’s Salesforce platform, working closely with various teams to design, develop, and deploy new functionalities. This role involves developing solutions using custom code and low-code development across two Salesforce instances. | Candidates must have a minimum of 5 years of experience as a Salesforce Developer and hold a Salesforce Platform Developer 1 Certification. Proficiency in Salesforce technologies and strong problem-solving skills are essential. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary GoodLeap is seeking two Salesforce Developers to support the ongoing enhancement of GoodLeap’s Salesforce platform. Sitting together on the Consumer Solutions and Mortgage Sales squad, this role will support either Mortgage Sales or Consumer Solutions enhancements respectively. Salesforce developers on our team work closely with the Solution Analyst, Engineering Manager, peer developers, and peer technology teams to design, develop, and deploy new or enhanced functionality across two instances of Salesforce. The person in this role will develop solutions using a mix of custom code and low-code development, utilizing declarative tools when possible. Engineers who fit our team take ownership of their work end to end, are highly curious, very engaged, and work to continuously hone their skills and continue learning. \n Essential Job Duties and Responsibilities Serve as one of the developers for two Salesforce environments supporting 1000+ users (Service Cloud, Sales Cloud, Financial Services Cloud, Experience Cloud) Develop & implement Technical Designs for development projects using a combination of out of the box features and custom code. Architect enhancements to data model and data flow. Build custom apps and objects, flows, custom views, and other content of intermediate complexity. Continually assess the impact of new requirements on Salesforce and on all upstream and downstream applications, systems and processes. Complete evaluation, scope and deployment of new development requests, using APEX code, Visualforce, LWC, Aura, Data Cloud, Agentforce, Omnistudio, and Experience Cloud portal. Collaborate with developer team members by participating in refinement sessions, technical discussions, and independently performing code reviews. Observe health of services, perform system audits, prepare for upgrades, manages data feeds and other integrations as applicable. Act as the liaison between our users, vendors and the application development teams; Works independently and collaboratively alongside the Solution Analyst and Engineering team members. Required Skills, Knowledge and Abilities Minimum 5 years of experience as a Salesforce Developer Salesforce Platform Developer 1 Certified required Advanced experience with low-code Salesforce capabilities Proficient with Salesforce Lightning Design System, Apex, LWC, Visualforce, SOQL/SQL, and JavaScript Experience developing and managing API Integrations, MuleSoft experience desired Experience with Git, Github, and CI/CD A demonstrated ability to understand and articulate requirements Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Proactive, creative and analytical thinker with strong problem-solving skills with a bias toward action Must demonstrate exceptional verbal and written communication skills and ability to communicate effectively at all levels of the organization Ability to coordinate work with geographically dispersed project team – Zoom/ Slack/ Email connectivity & presence balanced with the ability to get things done is required. Proven ability to design and implement new processes and facilitate user adoption Experience working with large data sets and bulkification Previous experience working in a SCRUM or agile environment Preferred Qualifications Hands-on experience with Financial Service Cloud Experience with Agentforce, Data Cloud, MuleSoft, and Omnistudio capabilities Background in green energy, financial services, mortgage, or payment solutions Additional Salesforce certifications e.g. Certified Agentforce, Salesforce Administrator, Certified Javascript Developer preferred Bachelor’s degree \n $121,000 - $141,000 a year In addition to the above compensation, this role may be eligible for a bonus. \n Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

The Salesforce Solution Analyst will document business processes and workflows to improve efficiency and enhance customer and partner interactions. They will collaborate with stakeholders to design and prototype CRM solutions that support GoodLeap's expanding ecosystem. | Candidates should have over 5 years of experience as a Solution Architect or Salesforce Analyst, with hands-on experience in Service Cloud and Sales Cloud. A strong understanding of Salesforce architecture and the ability to prototype solutions using low-code capabilities are essential. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary This role requires a techno-functional business analyst who understands the complexities of our business processes and can collaborate with stakeholders to design and prototype CRM solutions that enhance both customer and partner experiences. You will work across one or many solution areas—including Consumer Solutions, Mortgage Solutions, Servicing Solutions, Payment Solutions, and Business Solutions—to ensure Salesforce enables frictionless experiences, efficient workflows, and scalable growth for GoodLeap’s expanding ecosystem. \n Essential Job Duties and Responsibilities: Document business processes, workflows, and solution designs that improve efficiency and drive seamless customer and partner interactions. Identify and recommend process improvements using Salesforce’s low-code capabilities to better support GoodLeap’s customers, lending partners, and contractor installers. Drive adoption of Salesforce capabilities that empower GoodLeap’s customers and partners with streamlined, self-service experiences. Use Salesforce’s low-code tools (e.g., Flows, Validation Rules, AI tools) to prototype solutions that enhance the experience for both customers and partners. Ensure that prototypes and solutions are scalable, secure, and aligned with GoodLeap’s mission to provide seamless, customer-first financial services. Write SOQL/SOSL queries to investigate system data and test hypotheses, improving data-driven decision-making. Advocate for best practices in CRM data hygiene, automation, reporting, and partner/customer engagement. Troubleshoot Salesforce issues that impact critical customer and partner interactions, ensuring fast and effective resolution. Work with developers and admins to diagnose and resolve complex Salesforce issues Stay up to date with Salesforce platform updates, AI advancements, and industry trends to continuously enhance GoodLeap’s CRM capabilities. Required Skills, Knowledge and Abilities: 5+ years of experience as a Solution Architect or Salesforce Analyst, focusing on both customer and partner solutions. Hands-on experience with Service Cloud and Sales Cloud. Basic understanding of software development practices and the software development lifecycle (SDLC). Strong understanding of Salesforce architecture, declarative tools, and data model. Ability to prototype solutions using low-code capabilities like Flows, Security model, and AI tools. Proficiency in querying Salesforce data (SOQL/SOSL) for analysis and troubleshooting. Experience supporting business teams with process optimization, automation, and reporting. Strong analytical, problem-solving, and communication skills. Salesforce certifications required for low-code and app-building solutions (e.g., Salesforce Administrator, Platform App Builder); AI-related certifications preferred. A basic understanding of API and systems integrations. Preferred Qualifications: Experience with Experience Cloud and MuleSoft, especially for partner portals and integrations. Background in green energy, financial services, mortgage, or payment solutions. Preferred experience with Salesforce Data Cloud and AgentForce. Bachelor’s degree \n $110,000 - $140,000 a year In addition to the above compensation, this role may be eligible for a bonus. \n Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!