GoodLeap

Leading operational and guest experience strategies across large-scale attractions and museums. | Extensive background in guest experience, operations, and leadership, but lacking product management, technical skills, and industry-specific experience. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. GoodLeap's B2B Core Platform team is seeking a Senior Product Manager to drive contractor growth and retention while ensuring operational efficiency. This 1 to n role focuses on scoping, prioritizing, and delivering high-impact product enhancements that improve scalability, reliability, and contractor experience. With thousands of contractors already using GoodLeap’s industry-leading platform, this role will have the opportunity to make an immediate, widespread impact. You’ll be great in this role if you: Problem-solve with scale in mind, designing product improvements that unlock value across multiple channels. Are equally adept at navigating complex implementation details and developing high-level product visions. Move fast and iterate quickly, while maintaining high-quality output. Excel at cross-functional collaboration, skilled at serving as both a valued thought partner and air traffic controller. \n Essential Job Duties & Responsibilities: Oversee end-to-end product lifecycle from concept to launch, ensuring timely delivery and execution through cross-functional collaboration with Sales/BD, Marketing, Operations, Legal/Compliance, Capital Markets, Engineering, Data, and Design teams. Help develop and prioritize product features based on user feedback, competitive benchmarking, data analysis, and business goals. Drive innovation by designing intelligent, AI-driven automations that reduce manual workflows, improve decision quality, and enhance contractor experience. Maintain clear product requirements, roadmaps, and success metrics to scale the B2B business. Support other Core Platform initiatives as needed. Required Skills, Knowledge & Abilities: 5+ years of product management experience, with 3+ years as Senior Product Manager. Proven track record of launching and scaling B2B products. Strong analytical skills, with the ability to make data-driven decisions. Excellent communication skills, with the ability to engage and influence technical and non-technical stakeholders. Comfortable operating in ambiguity, with the ability to set direction and make trade-offs with incomplete information. Preferred, but not required: Experience working with financial products or Fintech POS lending systems. Experience in the Home Improvement or Residential Solar industry. Experience delivering automation or AI-powered features (OCR, ML decision systems, LLM-based products, etc.). Experience leveraging AI to increase your own execution velocity and delivery quality.Strong leadership skills with experience managing and developing high-performing teams. \n $150,000 - $205,000 a year In addition to the above salary, this role may be eligible for a bonus. \n Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

The Capital Markets Associate will perform market analysis and develop financial models to support GoodLeap's solar lease and power purchase agreement projects. This role involves managing relationships with investors and collaborating with various consultants to execute financing transactions. | Candidates should have a minimum of 2 years of relevant work experience and a bachelor's degree. Proficiency in MS Office, SQL, and an understanding of project finance structures are essential. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Capital Markets Associate will join the TPO (Third Party Owned) vertical of the Capital Markets team and contribute significantly to the execution of GoodLeap's strategy for funding and managing its solar lease and power purchase agreement projects. This role requires a deep understanding of project finance including tax equity, project debt and/or cash equity. In addition, this role will need to demonstrate robust technical and interpersonal skills, with a proven track record of successfully managing both internal and external stakeholders. \n Essential Job Duties and Responsibilities: Perform market analysis on products, equipment, and pricing trends in the solar industry and provide strategic recommendations. Develop, refine, and implement financial models, including tax equity / tax credit transfers, warehouse debt, back leverage and other forms of project financing to evaluate and present potential returns for Goodleap and its financing partners. Support the management of, and deepen relationships with, existing investors, and strategically expand our investor base through introductory meetings, thorough due diligence sessions, and catering to special requests. Manage various consultants (including, but not limited to, appraisers, independent engineers, insurance consultants, REC consultants), and subcontracted service companies to execute financing transactions and support investor due diligence efforts. Collaborate with internal and external counsel to review, negotiate, and finalize definitive documentation with financing counterparties. Required Skills, Knowledge, and Abilities: Minimum 2 years of relevant work experience (e.g. project finance, structured finance, investment banking, or private equity) with experience in residential solar a plus Minimum bachelor’s (or advanced) degree Expert with MS Office (especially Excel and PowerPoint; VBA is a plus) Working proficiency with SQL; Python is a plus Understanding of basic accounting statements: balance sheet, cash flow, income statement Understanding of ABS, whole loan sales, various debt and equity financing structures, including short and long term debt Excellent written and oral communication skills Superb attention to detail and work ethic Ability to read and interpret legal documents a plus Comfortable working in fast-paced, unstructured environment \n Compensation: $120,000 - $140,000 annually Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

The Senior Security Engineer will lead partnerships between security, IT, and engineering teams to build and automate security controls in GoodLeap's enterprise systems. This role involves identifying misuse cases, managing security during development and runtime, and contributing to incident response activities. | Candidates should have expertise in agile product lifecycles and experience with threat modeling methodologies. Familiarity with AWS services and hands-on experience managing security for enterprise systems are also required. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary The GoodLeap security team is responsible for both business enablement and safeguarding the organization’s information assets; it is involved in virtually all aspects of the business, from product safety and resilience, to building security paved roads, customer, partner, and regulatory trust, managing technology governance and compliance, and ensuring the privacy, and safety of GoodLeap’s customers, partners, and employees information. The senior security engineer role provides a unique opportunity to shape the security and resilience of GoodLeap corporate systems, services, and operational processes. In this role, you will work closely with product, engineering, IT, and business teams within GoodLeap, acting as the key individual with both the authority and responsibility to ensure the safety and resilience of enterprise systems, products, and services. Your oversight will encompass: - Enterprise systems:Identifying potential misuse and abuse cases, proposing solutions to address these scenarios, and identifying product features, configuration settings, and/or mitigating or compensating controls to meet resilience requirements. - Build-time controls: Managing applications/products security controls and activities during development. - Runtime controls: Overseeing security measures at runtime, from prevention to detection and response. Additionally, you will be involved with aspects of internally built products and represent all areas of security, spanning governance, risk, and compliance (GRC) to security monitoring, for a number of departments/teams. You will also have the authority and ability to involve other security team members as needed. While you will take on multiple responsibilities—from advisor to builder and beyond—your primary focus will be designing and building security patterns and practices for services and processes, and fostering strong relationships with product, business, and engineering. \n Essential Job Duties & Responsibilities Lead, participate in, and contribute to partnerships between security, IT, General & Administrative teams, engineering, product, and operations teams to build, orchestrate, and automate security controls and services in GoodLeap enterprise systems, products, services, and operational processes. Identify potential misuse and abuse cases in enterprise systems, propose solutions to address these scenarios, and identify product features, configuration settings, and/or mitigating or compensating controls to meet resilience requirements. Support or develop components of the security analytics platform. Contribute to investigations, threat hunting, and incident response activities in a supporting role. Collaborate with the monitoring and response team to create playbooks for specific incident response scenarios related to the products and services you oversee. These investigations, incidents, and playbooks may address security, fraud, privacy, resilience, and related concerns. Contribute to investigations, threat hunting, and incident response activities in a supporting role. Collaborate with the monitoring and response team to create playbooks for specific incident response scenarios related to the products and services you oversee. These investigations, incidents, and playbooks may address security, fraud, privacy, resilience, and related concerns. Support the security operations team with the vulnerability management lifecycle for products and services under your purview. Ensure technical alignment for the products and services you oversee with team initiatives, including GRC, security operations, and monitoring and response activities. Required Skills, Knowledge & Abilities Strong communicator with the ability to lead technical architecture discussions, drive technical decisions, and effectively communicate with non-technical audiences. Expertise in agile product lifecycles. Ideally, you have experience in a product manager or engineering manager role and understand how SaaS products (B2B, B2B2C, and B2C) are built, including roadmap planning and feature and defect prioritization. Experience with threat modeling methodologies, with the ability to create efficient and scalable approaches to conducting such assessments. Familiarity with AWS services, including KMS, SST, Container Registry, ELBs, Lambda, API Gateway, CloudTrail, and IAM (knowledge of GCP and/or Azure is a plus). Proven ability to establish credibility and build trust with business, engineers, and operational staff; confident yet humble. Hands-on experience with managing security for core enterprise systems, e.g., ERP, HCM, Salesforce, etc. Strong understanding of both human and non-human identity management and common enterprise and consumer authentication standards and use cases. Practical experience with CI/CD pipelines and DevOps tools, including Infrastructure-as-Code (IaC) tools like Terraform, Pulumi, or CDK; GitHub and GitHub Actions; artifact management; and secrets management tools like Doppler and HashiCorp Vault. Passionate about learning new technologies. While you're not expected to know everything, you should demonstrate a willingness and ability to learn as needed. Prior experience interfacing and supporting with G&A teams, internal product teams, and other cross-functional areas. Proficiency in writing automation scripts in multiple languages, with prior experience automating security processes in cloud or SaaS environments. Experience engaging with vendors in design partnerships. Experience overseeing vulnerability and threat management at the platform and application levels. Familiarity with penetration testing and red team exercises, including manual verification, exploitation, and lateral movement. Ability to balance a high-level view of security strategy with attention to detail, ensuring thorough and effective execution. \n $146,000 - $170,000 a year In addition to the above salary, this role may be eligible for a bonus. \n Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

Manage client relationships to improve customer experience, resolve escalated issues, analyze data trends, and support clients via multiple communication channels. | Ability to multitask, work independently and collaboratively, strong communication and organizational skills, home improvement knowledge preferred, and ability to manage multiple priorities. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary: The Client Support Manager, Home Improvement works with our clients to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Home Improvement clients and collectively work together on improving the customer experience. Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and Clients. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”. Essential Job Duties & Responsibilities: • Provide our customers with world-class customer service • Be a supportive and collaborative partner our installers can rely on. Communicating with installers regarding past, present and future projects • Strategically partner with installers on ways to improve the customer experience. Act as the primary point of contact for escalated client issues, ensuring timely resolutions • Help resolve any questions or concerns our existing customers may have • Develop a comprehensive knowledge of GoodLeap products and attributes • Effectively managing a pipeline of projects to completion. Document client interactions and resolutions in the CRM system to maintain accurate records and track trends • Conducting monthly partner due diligence checks regarding Home Improvement Projects • Ability to analyze data and spot trends • Conduct collaborative investigations into possible fraudulent or suspicious activities • Provide timely and effective support to clients via email, phone, and chat • Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships Required Skills, Knowledge & Abilities: • Ability to multitask • Work independently and collaboratively • Effectively interact with high profile partners • Superior organizational skills • Exceptional verbal and written skills • Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.) • Excellent problem-solving abilities • Ability to work well under pressure and manage multiple priorities effectively. • Flexibility to adapt to changing priorities and business needs. • Time management Compensation: $24.04/hr Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

Design and implement compensation programs, conduct market salary benchmarking, ensure compliance with labor laws, analyze compensation data, and communicate compensation strategies to leadership and HR partners. | At least 4 years of compensation or HR analytics experience, strong knowledge of compensation principles and laws, proficiency with HRIS and data tools, and good presentation and project management skills. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Strategic Compensation Analyst will play a key role in developing and implementing a comprehensive compensation program that aligns with GoodLeap’s business objectives and industry best practices. This role will involve conducting market research, analyzing compensation data, designing salary structures, drafting and approving job descriptions and ensuring compliance with relevant labor laws. The ideal candidate will have strong analytical skills, experience in compensation planning, and the ability to work cross-functionally to support the organization’s growth and talent strategy. Essential Job Duties and Responsibilities: • Compensation Program Development: Design and implement a company-wide compensation program, including salary structures, incentive plans, and job leveling frameworks. Develop competitive base and variable pay strategies to attract and retain top talent. Conduct job evaluations and salary benchmarking to ensure pay equity and market competitiveness. Collaborate with leadership and HR partners to align compensation strategy with business objectives. • Market Analysis and Benchmarking: Research and analyze salary survey data to determine market pay trends. Provide recommendations for pay adjustments based on internal equity and external market competitiveness. Partner with third-party vendors and industry associations to stay updated on compensation trends and best practices. • Compliance and Governance: Ensure the compensation program complies with federal, state, and local regulations (e.g., FLSA, pay transparency laws). Maintain pay equity and internal consistency in line with organizational and legal standards. Prepare reports and documentation to support audits and compliance reviews. • Compensation Strategy and Communication: Educate HR partners, managers, and employees on compensation philosophy, pay practices, and program changes. Develop tools and resources to help managers make informed pay decisions. • Data Analysis and Reporting: Draft and approve job descriptions, analyze compensation data to identify trends, gaps, and opportunities for improvement. Create dashboards and reports to monitor the effectiveness of compensation programs. Provide insights and recommendations to HR leadership and executive teams. Required Skills, Knowledge and Abilities: • A minimum of 4 years’ experience in compensation analysis, HR analytics or related role. • Strong knowledge of compensation principles, job evaluation, compensation plan design, and market pricing methodologies. • Experience with HRIS systems, compensation survey tools, and data visualization platforms. • Advance proficiency in Excel (pivot table, VLOOKUP’s, data modeling) and familiarity with data analysis tools. • Knowledge of pay transparency laws, FSLA, and other regulations. • Strong problem-solving, project management, and stake holder engagement skills. • Ability to translate data into actionable insights for business leaders. • Strict attention to detail. • Good presentation and facilitation skills. • Experience in Finance/FinTech industry preferred. • CCP (Certified Compensation Professional) certification is a plus. Compensation: $90,000 - $115,000/Annually Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

Manage partner relationships and projects to improve customer experience, analyze data trends, conduct partner audits, and resolve customer issues. | Strong multitasking, independent work ability, excellent communication, knowledge of solar/mortgage/finance, project management, and superior customer service skills. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Client Support Manager works with our partners to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Partners and collectively work together on improving the customer experience. Additional duties such as partner audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and partners. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”. Essential Job Duties and Responsibilities • Provide our customers with world-class customer service. Help resolve questions or concerns. • Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on. • Effectively manage a pipeline of projects to completion • Conduct collaborative investigations into possible fraudulent or suspicious activities • Analyze data and spot trends • Conduct monthly partner due diligence checks Required Skills, Knowledge and Abilities • Strong ability to multi-task • Ability to work independently • Effectively interact with high profile partners • Excellent written and verbal communication skills • Knowledge in solar, mortgage and finance • Ability to manage projects from start to finish • Diligent record keeping • Superior customer service skills • Proficient with Excel and analyzing data Compensation: $21/hr Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

The Salesforce Solution Analyst will document business processes and workflows to improve efficiency and enhance customer and partner interactions. They will collaborate with stakeholders to design and prototype CRM solutions that support GoodLeap's expanding ecosystem. | Candidates should have over 5 years of experience as a Solution Architect or Salesforce Analyst, with hands-on experience in Service Cloud and Sales Cloud. A strong understanding of Salesforce architecture and the ability to prototype solutions using low-code capabilities are essential. | About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary This role requires a techno-functional business analyst who understands the complexities of our business processes and can collaborate with stakeholders to design and prototype CRM solutions that enhance both customer and partner experiences. You will work across one or many solution areas—including Consumer Solutions, Mortgage Solutions, Servicing Solutions, Payment Solutions, and Business Solutions—to ensure Salesforce enables frictionless experiences, efficient workflows, and scalable growth for GoodLeap’s expanding ecosystem. \n Essential Job Duties and Responsibilities: Document business processes, workflows, and solution designs that improve efficiency and drive seamless customer and partner interactions. Identify and recommend process improvements using Salesforce’s low-code capabilities to better support GoodLeap’s customers, lending partners, and contractor installers. Drive adoption of Salesforce capabilities that empower GoodLeap’s customers and partners with streamlined, self-service experiences. Use Salesforce’s low-code tools (e.g., Flows, Validation Rules, AI tools) to prototype solutions that enhance the experience for both customers and partners. Ensure that prototypes and solutions are scalable, secure, and aligned with GoodLeap’s mission to provide seamless, customer-first financial services. Write SOQL/SOSL queries to investigate system data and test hypotheses, improving data-driven decision-making. Advocate for best practices in CRM data hygiene, automation, reporting, and partner/customer engagement. Troubleshoot Salesforce issues that impact critical customer and partner interactions, ensuring fast and effective resolution. Work with developers and admins to diagnose and resolve complex Salesforce issues Stay up to date with Salesforce platform updates, AI advancements, and industry trends to continuously enhance GoodLeap’s CRM capabilities. Required Skills, Knowledge and Abilities: 5+ years of experience as a Solution Architect or Salesforce Analyst, focusing on both customer and partner solutions. Hands-on experience with Service Cloud and Sales Cloud. Basic understanding of software development practices and the software development lifecycle (SDLC). Strong understanding of Salesforce architecture, declarative tools, and data model. Ability to prototype solutions using low-code capabilities like Flows, Security model, and AI tools. Proficiency in querying Salesforce data (SOQL/SOSL) for analysis and troubleshooting. Experience supporting business teams with process optimization, automation, and reporting. Strong analytical, problem-solving, and communication skills. Salesforce certifications required for low-code and app-building solutions (e.g., Salesforce Administrator, Platform App Builder); AI-related certifications preferred. A basic understanding of API and systems integrations. Preferred Qualifications: Experience with Experience Cloud and MuleSoft, especially for partner portals and integrations. Background in green energy, financial services, mortgage, or payment solutions. Preferred experience with Salesforce Data Cloud and AgentForce. Bachelor’s degree \n $110,000 - $140,000 a year In addition to the above compensation, this role may be eligible for a bonus. \n Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!