Gong

Drive revenue transformation by partnering with GTM leaders to design AI-driven workflows, accelerate adoption, and realize business results across the revenue lifecycle. | 4-8+ years in customer-facing B2B SaaS roles with experience managing senior stakeholders, strong communication, data-driven mindset, and passion for customer outcomes. | Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Mid Market Revenue Architects at Gong are strategic partners to our mid-sized customers. Focused on driving revenue transformation from Gong’s AI Operating System. You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle. You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalize the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion). Responsibilities • Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS • Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes • Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms • Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value • Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross functional teams on growth • Cross Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey Qualifications • Must be located within one of our hubs and in a commutable distance to an office (Preference in San Francisco). • 4-8+ years proven experience in customer facing role ie. customer success, account management, implementation or similar role in a B2B SaaS company. • Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations • Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives • Excellent communication, negotiation, and presentation skills. • Data-driven mindset with a focus on delivering measurable outcomes. • Passion for driving customer outcomes and contributing to a high performing and accountable work culture • Our RAs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you! Perks & Benefits • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. • Mental Health benefits with covered therapy and coaching. • 401(k) program to help you invest in your future. • Education & learning stipend for personal growth and development. • Flexible vacation time to promote a healthy work-life blend. • Paid parental leave to support you and your family. • Company-wide recharge days each quarter. • Work from home stipend to help you succeed in a remote environment. The annual OTE for this position is $108,000 - $135,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

Manage marketing operations intake requests, optimize marketing technology stack, improve workflows, and provide data insights to support marketing and SDR teams. | 3-5 years of marketing or sales operations experience with hands-on knowledge of Salesforce, Marketo, ChiliPiper, LeanData, automation tools, strong analytical and communication skills. | Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io. We are seeking a Sr. Marketing Operations Specialist to join our Marketing Operations team and help scale the impact of marketing across the organization. This role is ideal for someone who enjoys solving complex business problems and has a strong ownership mindset. In this role, you will serve as a trusted partner to our Marketing and SDR teams by managing intake requests, streamlining processes, and ensuring our technology stack — including Salesforce, Marketo, ChiliPiper, and LeanData — is fully leveraged to support business goals. Reporting to the Director of Marketing Operations, you will play a critical role in improving cross-team collaboration, driving efficiency, and ensuring that marketing efforts are executed with operational excellence. Responsibilities • Stakeholder Partnership & Intake Management • Serve as the primary owner of marketing operations intake requests, ensuring timely responses, clear prioritization, and consistent communication with stakeholders. • Partner with Marketing and SDR teams to understand business needs, translate them into operational requirements, and work with larger Marketing Operations team to deliver effective solutions. • Provide consultative support to marketers, advising on how to best leverage processes, tools, and AI-driven workflows to achieve their goals. • Process Improvement & Documentation • Identify opportunities to improve workflows and eliminate inefficiencies across Marketing processes. • Document processes and project learnings to create clarity and scale best practices across the organization. • Lead the implementation of operational improvements that align with organizational objectives, including using AI to automate routine tasks and enhance project management efficiency. • Marketing Technology Enablement • Oversee the day-to-day usage of tools like Salesforce, Marketo, ChiliPiper, and LeanData, ensuring they are optimized to support business processes. • Train and support team members in using tools effectively to maximize adoption and impact. • Partner with technology stakeholders on integrations and enhancements, acting as a bridge between business needs and technical solutions. • Data & Insights • Track and report on key operational metrics, ensuring visibility into performance and outcomes. • Surface trends and recommend adjustments to improve business impact, including leveraging AI tools to analyze data and generate insights. Qualifications • 3-5 years of experience in Marketing Operations, Sales Operations, or a related business operations role. • Hands-on familiarity with marketing tech stack tools like: Salesforce, Marketo, ChiliPiper, and LeanData • Experience applying automation or modern tools (including AI where appropriate) to improve marketing workflows, reporting, or project management. • Demonstrated ability to manage intake requests, prioritize work, and communicate effectively across teams. • Strong analytical skills with the ability to translate data into actionable insights. • Proven success in process improvement and cross-functional collaboration. • Excellent communication, problem-solving, and organizational skills. Perks & Benefits • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. • Mental Health benefits with covered therapy and coaching. • 401(k) program to help you invest in your future. • Education & learning stipend for personal growth and development. • Flexible vacation time to promote a healthy work-life blend. • Paid parental leave to support you and your family. • Company-wide recharge days each quarter. • Work from home stipend to help you succeed in a remote environment. The annual salary hiring range for this position is $89,600 - $125,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.