Golden 1 Talent Acquisition Team

Lead complex initiatives partnering with cross-functional teams to deliver business value and strategic objectives. | Bachelor's degree plus 5 years experience in project analysis, coordination, and management, preferably in financial institutions. | Job Title: Planning and Execution Project Manager Status: Exempt Reports to: SrMgr - Portfolio Planning and Execution Department: Operations Planning and Execution Job Code: 11946 Pay Range: $103,100.00 - $115,000.00 Annually Location: WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. WHO YOU ARE: You are a strategic and results-driven project leader who excels at managing complex initiatives, building strong cross-functional partnerships, and guiding teams through change. You thrive in ambiguity, influence stakeholders at all levels, and deliver innovative solutions that accelerate business value and advance organizational goals. Through strong leadership, communication, and consultative expertise, you inspire teams, align stakeholders, and drive measurable results that advance the organization's strategic priorities. WHAT YOU'LL DO: Manages initiatives with moderate to high scope and complexity. Leads project team member and business/technical partners. Partners with leaders to deliver value and achieve business strategies and objectives. Program Communication & Administration * Develops and presents project communication to influence key internal and external stakeholders to focus transparent rapid business value delivery. * Ensures program alignment, with shorter iterations/faster time to market/reducing time to market, and success through monitoring program, industry, functional or technology trends. * Understands customer journey to guide the delivery of business outcomes. * Creates appropriate communication plans for influencing multiple decision makers and secures commitment for project decisions; advises project/program teams to communicate solution vision and priorities. * Contributes to communities of practice and project community forums to address ongoing needs for the project professional community. * Leverages and understand enterprise or industry specific best practices or lessons learned that impact the organization and shares them with the project professional community at Golden 1. Project Delivery * Sets project expectations and strategy; ensures the development of organizational change plans.. * Contributes to solution options and supports business partner decision making to minimize the amount of project investment divergence from target outcomes. * Partners with project teams to identify opportunities for creating reusable artifacts. * Leads project/program teams to identify measurable business value to ensure metrics are gathered and business objectives are realized. * Leads project/program team to continually focus on business strategy, vision and prioritizes based on delivery of business value. * Manages through ambiguity; Manages and resolves conflict issues and risks to remove barriers within the project/program team while continuing momentum on initiatives. * Identifies and manages interdependencies within projects and programs. Consultant * Challenges where appropriate to drive initiatives and program/project teams forward. * Consults with teams, stakeholders, and business leaders to identify and resolve emerging business needs. * Collaborates with business and technology partners and leaders to identify value drivers. * Collaborates and partners with leaders to understand trade-offs and align to program vision; assess the different types of support required to achieve goals which also achieve business value. * Develops business solutions and partners business and technology to align with overall strategy of the business. * Provides partners and leaders with an accurate view of challenges to adoption; recognizes, clarifies, and prioritizes concerns. * Manages key partners and stakeholder expectations in accordance with changes in the business, technology, or the environment. * Contributes to the change activities on projects or programs across the organization. * Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Team Leadership * Motivates and inspires teams to coalesce and commit to shared purpose. * Drive team effort and promote team coordination. * Create a collaborative environment of distributed or virtual teams. * Provide guidance, feedback, coaching and mentoring to project team members. Strategy and Analysis * Coordinates, supports, and may influence the prioritization for the business and ensures alignment with strategic goals. * Effectively engages stakeholders and consults with senior leaders and executives to define measurable business value and benefits. QUALIFICIATIONS AND PREFERENCES: Bachelor’s Degree in Business Administration, Accounting, Management Information Systems, or related area required 5+ years combined experience in project analysis, coordination and management, preferably in a financial institution required WHY JOIN US: Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best. Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3183 DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS: The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor. #LI-Hybrid

Design and architect conversational AI solutions, lead teams, and establish governance standards. | Bachelor's degree and 5+ years in conversational AI or software engineering with proficiency in JavaScript, LLMs, and enterprise integrations. | Job Title: Lead Conversational AI Engineer Status: Exempt Reports to: Manager - Solutions Engineering Department: IT - Digital Applications Job Code: 12107 Pay Range: $123,600.00 - $135,000.00 Annually Location: Hybrid in Sacramento, CA (one in-office day per week) WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. WHO YOU ARE: You champion the responsible adoption of conversational AI by setting technical direction, establishing governance standards, and delivering solutions that align business needs, technology strategy, and regulatory requirements. You are a collaborative problem solver and trusted advisor who translates business objectives into intelligent conversational experiences, establishes best practices and governance standards, and guides teams in the successful adoption of emerging AI technologies. You lead complex AI initiatives from concept through optimization, leveraging conversational design, prompt engineering, integrations, and analytics to create scalable experiences that drive efficiency and enhance member and employee interactions. WHAT YOU'LL DO: Conversational AI Strategy & Architecture * Lead the design and architecture of conversational AI solutions, workflows, and integrations * Establish standards, best practices, and governance frameworks for conversational AI development and administration * Define conversational AI architecture, orchestration patterns, and integration approaches * Evaluate emerging technologies, platforms, and AI capabilities and provide recommendations for adoption * Develop and maintain conversational AI roadmaps aligned with business and technology objectives Solution Design & Delivery * Lead the design of conversation flows, prompts, tool configurations, knowledge sources, and escalation workflows * Guide the implementation of integrations with enterprise systems using APIs and service endpoints * Utilize JavaScript to support advanced workflow automation, validation, business rules, and integrations * Review and approve solution designs, configurations, and implementation approaches * Ensure solutions meet performance, scalability, security, and usability requirements Governance, Compliance & Operational Excellence * Establish governance controls, guardrails, standards, and operational practices for conversational AI solutions * Ensure compliance with security, privacy, accessibility, and regulatory requirements * Oversee documentation standards, change control processes, release management, and operational readiness activities * Lead audit, risk management, and compliance-related activities for conversational AI platforms * Monitor platform health, solution effectiveness, and business outcomes Performance Optimization & Innovation * Define and monitor key performance indicators for conversational AI solutions * Analyze conversational data, operational metrics, and user feedback to identify improvement opportunities * Lead prompt optimization, workflow improvements, knowledge management, and AI performance tuning efforts * Drive continuous improvement initiatives that enhance automation, operational efficiency, and user experience Leadership & Collaboration * Provide technical leadership, mentorship, and guidance to conversational AI engineers and team members * Collaborate with business, product, technology, operations, security, and compliance teams to define requirements and solution strategies * Partner with vendors and platform providers to maximize platform capabilities and resolve complex issues * Communicate solution strategies, risks, recommendations, and outcomes to leadership and stakeholders * Support project planning, prioritization, estimation, and resource planning activities QUALIFICIATIONS AND PREFERENCES: Bachelor’s Degree in Computer Science, Information Systems, Business Information Systems, or a related field, or equivalent combination of education and experience required 5+ years years of experience in conversational AI, software engineering, platform administration, business systems analysis, or a related field required 4+ years of experience working with conversational AI platforms required 4+ years of hands-on JavaScript experience required Experience with large language models (LLMs), prompt engineering, APIs, and system integrations. Experience leading conversational AI implementations or enterprise technology initiatives. Experience mentoring team members and providing technical leadership. WHY JOIN US: Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best. Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3349 DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS: The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor. #LI-Hybrid

Design and maintain automation solutions for user onboarding and access management workflows. | Requires 5+ years experience in IAM engineering or equivalent and a bachelor's degree or equivalent experience. | Job Title: Identity and Access Management Engineer Status: Exempt Reports to: Manager - IT Identity and Access Management Department: Identity and Access Management and Applications Job Code: 11965 Pay Range: $102,000.00 - $105,000.00 Annually Location: Remote in California WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. WHO YOU ARE: You bring strong technical expertise, a collaborative mindset, and a commitment to protecting organizational resources through effective identity governance and access controls. You are a passionate identity and access management professional who thrives on solving complex security and access challenges while delivering an exceptional user experience. You excel at building trusted partnerships, balancing security with business needs, and driving continuous improvement in a dynamic environment. Most importantly, you are customer-focused, team-oriented, and motivated to help the organization grow securely and confidently. WHAT YOU'LL DO: Design, develop, and maintain automation solutions to reduce manual effort in end-user onboarding for applications that are not Active Directory–integrated. Automate user provisioning and de-provisioning processes for applications that lack RBAC or modern identity interfaces. Develop and maintain scripts (e.g., PowerShell, Python) to replicate and improve manual access workflows. Build and support robotic process automation (RPA) solutions to automate repetitive, human driven application onboarding tasks. Identify, analyze, and document existing manual onboarding processes to determine automation opportunities. Collaborate with IAM, application, and infrastructure teams to ensure automation aligns with security and operational requirements. Ensure automated processes are auditable, repeatable, and compliant with access governance standards. Monitor, troubleshoot, and optimize automation workflows to ensure reliability and accuracy. Create and maintain technical documentation for automation scripts, RPA workflows, and onboarding processes. Continuously evaluate new automation technologies and techniques to improve efficiency and scalability. QUALIFICIATIONS AND PREFERENCES: Bachelor’s Degree in computer science, Information Technology, or a related field. Equivalent work experience may be considered in lieu of 4-year degree. required 5+ years in IAM engineering, architecture or equivalent roles. required WHY JOIN US: Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best. Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3190 DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS: The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-REMOTE