Golden 1 Credit Union

Evaluate loan applications for compliance, analyze financial documents, and communicate decisions. | Minimum high school education, 5 years of lending experience, knowledge of lending principles, and strong communication skills. | JOB TITLE: Home Loan Equity Underwriter DEPARTMENT: Home Loan Operations STATUS: Non- Exempt JOB CODE: 1802 PAY RANGE: $30.31 - $36.00 Hourly General Description Responsible for the evaluation of Equity Lending loan applications to determine compliance with applicable state and federal regulations, investor guidelines and credit union standards. Review and analyze submitted loans for capacity, capital, character and condition while upholding fair lending practices. This includes ensuring that loan requests meet program and product specifications or counteroffer to a product and/or program when appropriate. Communicate decision (approval, counteroffer, suspense, denial) to applicable individuals within the department. Manage application turn time by executing credit decision according to the measurement set by department manager; meet targets. Tasks, Duties, Functions • Underwrite loan files received daily. Perform thorough, in depth risk assessment; determine borrower’s credit worthiness and ability for repayment. Analyze tax returns, credit, red flag and fraud detection information and related documentation to ensure compliance with agency, investor and/or credit union policy and procedures. • Review and satisfy underwriting conditions inclusive of property related documentation encompassing appraisal reports, title, etc. to ensure adequate collateral along with a complete file in accordance with credit union policy while maintaining established turn times. • Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Actively participate in training enhancement of department personnel. Identify training opportunities in relation to credit risk, review or trends. • Organize and prioritize daily work load to ensure compliance to credit union policy, procedures and established turn-around times. • Complete and accurate input in loan origination system(s) to ensure data integrity. • Communicate and interact with all pertinent vendors, servicers, agencies, investors, internal and external departments and members, as applicable. • Perform research, lender comparison, develop and maintain reports, assist in other areas of the department as directed by the department manager. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: • Effective oral and written communication skills. • Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. Organizational Contacts & Relationships • INTERNAL: Management, Home Loan Operations Department staff along with credit union branches and supporting departments. • EXTERNAL: Members, real estate agents, servicing agents, various state agencies, title companies, insurance companies, appraisers and other third-party vendors. Qualifications • EDUCATION: Successful completion of High School curriculum is required. College degree or equivalent a plus. • EXPERIENCE: Five years of responsible lending experience with a financial or banking institution. • KNOWLEDGE/SKILLS: Current working knowledge of lending basic principles and practices. Excellent analytical and decision making skills. Proper time management skills and ability to work independently. Strong customer/ member service relations, oral and written communication skills. Typing, ten-key, personal computer skills to include internet navigation, copier and facsimile machines. Physical Requirements • Prolonged sitting throughout the workday with occasional mobility required. • Corrected vision within the normal range. • Hearing within normal range. A device to enhance hearing will be provided if needed. • Ability to lift 20 lbs. as may be required. • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Licenses/Certifications None REV. 3/11/2025

Reviewing, auditing, and disbursing loan applications while ensuring compliance and accuracy. | High school diploma or equivalent, with at least one year of lending or contract review experience preferred, and proficiency in clerical and computer skills. | JOB TITLE: Indirect Loan Processor I DEPARTMENT: Dealer Services Ops REPORTS TO: MGR – DLR SVCS OPS STATUS: Non-Exempt JOB CODE: 11222 GRADE: 15H PAY SCALE: $21.01 – $23.00 Hourly General Description Receives, reviews, audits and disburses loan applications through the Credit Union Direct Lending program to maintain quality of program, ensure accuracy of loan information, and provide member and dealership satisfaction. Tasks, Duties, Functions • Receive and audit appropriate paperwork sent from the vehicle dealerships. Research and identify missing information and communicate discrepancies with dealership personnel. Perform verifications on application data to ensure accuracy prior to funding. • Ability to identify red flags in loan documentation in order to avoid potential fraud. • Determine whether loan warrants disbursal as per Golden 1 established guidelines. • Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Fund appropriate monies to dealerships with the appropriate administrative fee. • Assist department staff with gathering information and preparation of reports. • Communicate and interact with department management and staff to provide information on loan status. • Help in other areas within Lending as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: • Prolonged sitting throughout the workday performing the job. • Normal vision range required to read loan documents to determine status. • Effective oral and written communication skill required to interact with dealerships, staff, and members to perform constructive follow-up. Qualifications • EDUCATION: Successful completion of High School curriculum is required. • EXPERIENCE: One year in a lending position performing contract review is desired. Appropriate related experience is acceptable. • KNOWLEDGE/SKILLS: Clerical skills, telephone skills, credit reporting equipment, electronic banking equipment, ten key, facsimile machine skills, and personal computer filing skills. Close attention to details. Physical Requirements • Prolonged sitting throughout the workday. • Corrected vision in the normal range. • Must possess sufficient manual dexterity to skillfully operate an on- line computer terminal and other standard office equipment, including a typewriter, if needed, calculator, personal computer, facsimile machine, and telephone. LICENSES/CERTIFICATIONS: None THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 10/03/2025

Respond to member inquiries, resolve issues, and promote products in a call center environment. | High school diploma or GED, 1+ years customer service experience, bilingual in English and Spanish preferred. | Job Description Posted Friday, December 5, 2025, 5:00 AM TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE II STATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $22.50 HOURLY Must have contact center experience with banking experience being a plus GENERAL DESCRIPTION: This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: • Demonstrates advanced Credit Union knowledge, ability to resolve complex issues, digital support, and escalations with minimum guidance. • Learn and retain an exceptional working knowledge of products and services. • Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. • Demonstrates understanding of member needs, concerns and or frustrations and respond by demonstrating care, concern, and an appropriate sense of urgency. • Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Demonstrate superior product knowledge recommending products/services to meet the member’s needs. • Identify, investigate, and resolve basic and complex member concerns, as well as process and complete member transactions in a timely and efficient manner. • Identify and report fraudulent activity to prevent potential loss to Credit Union. • Update member and Credit Union account information efficiently and accurately. • Educate members on products in an effort to retain and enhance member loyalty. • Maintains ownership with the majority of their calls, requiring minimal guidance from Support. Ability to de-escalate situations, looking from several points of view and • ing good judgement and critical thinking to resolve the situation. • Assist members with Online /Mobile Banking complex issues and Mobile Wallet set-up. Ability to open Sub • s. • Complete Regulatory Training Modules as required. • Model Golden 1 core values Integrity, Reliability, Service Excellence, and Inclusion. • Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: • Effective oral and written communication skills required to ensure exceptional member experience. • Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: • INTERNAL: All levels of management and staff. • EXTERNAL: Members, potential members, peers in other departments or branches. QUALIFICATIONS: • EDUCATION: Successful completion of High School curriculum or GED. Some college preferred, not required. • EXPERIENCE: One year customer service experience in a contact center environment and/or 2+ years financial services experience. Member relationship building experience preferred, not required. • KNOWLEDGE / SKILLS: • Strong oral, written and interpersonal communication skills acquired through experience in a Retail setting or through a financial background. • Ability to converse, demonstrate sincere concern, and build rapport while resolving problems and offering solutions to inquiries in English and/or Spanish with callers. • Must be able to multi-task and work independently. • Meet performance standards commensurate to grade level with efficiency and quality. Skill testing related to product knowledge. • Ability to effectively and efficiently utilize all systems required to resolve member issues related to online banking and mobile wallet troubleshooting. • Ability to effectively and efficiently utilize all systems required to open new sub accounts. • Ability to demonstrate good decision making and obtaining guidance for situations as needed. • Knowledge of intranet/internet. • Aptitude for learning a variety of computer systems and using technology to solve member issues. • Ability to navigate multiple computer systems, applications, and utilize search tools to find information. • Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: • Prolonged sitting throughout the workday with occasional mobility required. • Corrected vision within the normal range. • Hearing within normal range. A device to enhance hearing will be provided if needed. • Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine, and telephone. • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. • Our Member Service Contact Center team’s operating hours are Monday through Friday 7:20am to 6:30pm and Saturday 8:30am to 5:00pm. Schedules are assigned based on business needs and are subject to change. LICENSES / CERTIFICATIONS: None THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 12/4/2025 Job Details Job Family Non-Manager Job Function Non-Manager Pay Type Hourly Employment Indicator Remote Hiring Min Rate 22.5 USD Hiring Max Rate 22.5 USD Los Angeles, CA, USA

Design and implement control monitoring programs, identify and document controls and risks, manage risk reporting, and collaborate with compliance and audit teams to ensure regulatory alignment. | Bachelor’s degree in business or related field, 5+ years experience in risk and control within financial institutions, strong communication and organizational skills, and familiarity with compliance certifications preferred. | TITLE: BUSINESS CONTROL ANALYST STATUS: EXEMPT REPORTS TO: SUPERVISOR - RISK AND CONTROL MONITORING DEPARTMENT: OPERATIONS PLANNING AND GOVERNANCE JOB CODE: 11793 PAY RANGE: $76,300.00 - $85,000.00 ANNUALLY General Description This role supports the Operations Planning and Governance team within Service Operations as the first line of defense Business Control Function. The team works collaboratively with partners across the organization, strengthening Risk Management and focusing on Modernizing the Credit Union. This role will support the development, implementation and management of the control inventory and documentation. This role will assist in designing and implementing the business unit’s control monitoring program for control effectiveness. This position requires strong partnership within Service Operations, as well as with the Credit Union’s Compliance, Enterprise Risk Management, and Internal Audit to ensure alignment and meeting the Credit Union’s and Business’ strategic objectives. Tasks, Duties, Functions • Under the supervision of the Supervisor - Risk and Control Monitoring, assist in designing and developing the Business Unit’s First Line Control Monitoring Program. • Identify and document controls across Service Operations, while also identifying related regulations/laws that impact the organization, identify control gaps and recommend options to mitigate risk exposure. • Maintain continuous Control Monitoring Program by creating monitoring frequency using a risk-based approach and review for control effectiveness, focusing on how inherent risks can be minimized by the right level of controls to obtain acceptable residual risk levels • Review business process, program, procedural documentation to ensure controls are documented with the ability to assign risk ratings to key documentations • Manage reporting of control measurements, identify and track Key Risk Indicators (KPI) and Key Surveillance Points (KSP) for risk analysis, decision-making, and prioritization • Work closely with Service Operations Quality Assurance Program to improve effectiveness of its program. • Assist in various risk assessments, reviews and audit conducted by Compliance, Enterprise Risk Management, and Internal Audit. • Contribute to a culture of continuous process improvement by utilizing subject matter expertise to strengthen controls, collaborating with business leaders and communicating business impact to leverage synergy and mitigate risk. • Promote risk and control awareness across the organization, by establishing and maintaining relationships with key business line analysts and functional stakeholders. • Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to Service Operations, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite and ensure operational integrity and compliance with applicable regulations. • Identify opportunities for continuous improvement and innovation. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: • Effective oral and written communication skills required to proof-read, review, summarize, and report on complex government rules, regulations, and guidance. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. Organizational Contacts & Relationships • INTERNAL:All departments within Service Operations, and other business units including Compliance, Enterprise Risk Management, Internal Audit. • EXTERNAL: Vendors, Regulators Qualifications • EDUCATION: Bachelor’s degree in Business, Finance, or related field preferred. Additional work experience may be considered if individual demonstrates skill level appropriate to the position. • EXPERIENCE:Minimum 5 + years or more of related experience with disciplines noted above with emphasis on risk and control, regulatory compliance and governance required. 3+ years of prior quality assurance/control/review experience, preferably in financial institutions. Experience in related financial institution experience strongly encouraged. • KNOWLEDGE / SKILLS: • Ability to get work done, knowing when to use judgement to make risk-based decisions with current (and sometimes limited) information • Ability to prioritize workflows, ensure deadlines are met • Excellent written and verbal communication skills, interpersonal and collaborative skills, and exceptional attention to detail Physical Requirements • Prolonged sitting throughout the workday with occasional mobility required. • Corrected vision within the normal range. • Hearing within normal range. A device to enhance hearing will be provided if needed. • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Licenses / Certifications Compliance and Risk related certifications desired but not required, such as, CreditUnionCompliance Expert(CUCE)and/or NAFCU’sCertified,ComplianceOfficer(NCCO),CertifiedBankComplianceOfficer(CBCO),and/orCertifiedRegulatoryComplianceManager(CRCM)etc. THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 3/28/2025

Lead complex fraud investigations, ensure regulatory compliance, liaise with law enforcement, prepare legal documentation, and provide training and reporting within the fraud prevention department. | 7+ years of fraud prevention and risk investigation experience, advanced knowledge of fraud and AML laws, strong communication and organizational skills, and preferably a bachelor's degree in Criminal Justice or related field. | Our headquarters in Sacramento contains the core functions that support our mission to deliver financial solutions with value, convenience and exceptional service to our members. TITLE: SR INVESTIGATOR STATUS: EXEMPT REPORTS TO: FRAUD PREVENTION AND RISK INVESTIGATIONS MANAGER DEPARTMENT: FRAUD PREVENTION AND RISK INVESTIGATIONS JOB CODE: 11453 PAY RANGE: $83,900.00 - $85,000.00 ANNUALLY General Description The Senior Investigator is a highly experienced level position in the department. Independently processes high risk functions to ensure all applicable regulations with FACTA and criminal prosecutions are being followed. The Senior Investigator is responsible for investigating complex cases involving possible fraud with loan, deposit, card, and escalated fraud cases on behalf of members and the Credit Union. Responsible for law enforcement cases from preparation, to processing and finalizing case disposition, including testifying in court. Subject Matter Expert (SME); has analytical and decision-making abilities and good judgment and may provide assistance to others as needed. Responsible for ensuring that the staff have adequate training related to Fraud, helps prepare staff for certification readiness, annual risk assessments, and may work closely with internal and external auditors and examiners throughout their engagement to ensure accuracy, timeliness and completeness of deliverables. Responsible for departmental metric and management level reporting. Responsible for training and coaching of new and existing employees across various business lines and execute special investigations involving Secret Service and Internal Investigations. Tasks, Duties, Functions • Takes lead in handling complex investigations. Apply complex skills and techniques appropriate for this position to identify and mitigate fraud, including but not limited to; elder abuse, unauthorized transactional activities, falsifying loan applications, irregular IP usages, plastic card usage patterns, reports of unusual or suspicious member activity which would be in violation of BSA reporting requirements, trends that may suggest a card compromise or other fraud is underway and take steps to mitigate losses to the credit union. Compiles detailed reports on fraud cases, submits to and discusses cases with law enforcement. Refers only the most difficult issues to management. • Review and recommend action in pursuit of recovery. Closely documents every phase of the review process using advanced knowledge of state/federal regulations and Visa requirements. Support the credit unions core value for financial stability, ensuring members can rely on the company’s financial strength and security by conducting investigations, reviews and analysis relating to new account openings, ongoing account monitoring and all fraud requirements mandated by federal law. Regularly communicates and interacts with members, law enforcement, branch/department personnel and merchants, to provide assistance on all fraud and dispute matters. • Collect, evaluate and document all evidence obtained during an investigation for recovery or legal action. • Provides documentation for legal proceedings which may include acting as a witness. • Files Mandate reporting for Elder/Dependent abuse cases via SOC to appropriate counties and law enforcement. • Inform management of significant concerns and provide recommendations to reduce risk and/or losses. • Respond or post Investigation requests to CrimeDex, an online service network dedicated to stopping crime that may include different forms of fraud for example, missing person cases, auto theft and other forms of organized crime. • Assist the BSA/Compliance department regarding Fraud and AML (FRAML) concerns, provide training/education to members, and acts as a resource for all team members regarding a variety of fraud scenarios. Assist in development and facilitation of fraud prevention and awareness for all branch and HQ staff as applicable. • Assist with auditing Specialist and Investigator roles’ BSA narratives prior to submitting to BSA department. • Follow current fraud trends and gather information via industry events, forums, and publications. Work with other financial institutions, law enforcement, and processors to identify and mitigate fraud in the industry with the goal to reduce losses to the credit union. Prepare daily, weekly and/or monthly reports identifying industry fraud trends, internal trending and or potential fraud activities, as requested. • Research member accounts in all systems related to transaction history and item research, as required, to effectively identify and react to potential fraud. Makes decisions regarding, account closures and restrictions. Evaluate member transactions and relationship for unusual, suspicious, or high-risk activity, for potential SAR filing. • Work at uncovering various internet-based cybercrimes including skimming and phishing, and respond accordingly to minimize losses, with reports to leadership, law enforcement, and notification to members as necessary. • Complete courses/training related to department related certification programs with the intent to become a certified professional. • Facilitate completed training courses for all Financial Investigations staff. • Comply with all established internal audit, security and credit union rules, regulations and departmental procedures. Assist with the maintaining of satisfactory audits and examinations. • Maintain confidentiality of documentation and communications to and from members, law enforcement, other institutions and vendors. • Responds to law enforcement agencies and financial institutions requesting documentation and/or images to support investigations involving credit union losses and National Security Letters. Provides relevant testimony and expertise at criminal proceedings. • Assist with Fraud and Forensic Internal Investigation as necessary. • Be able to perform all duties within the department and other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: • Effective oral and written communication skills required to assist other staff, constructively follow-up on member inquiries, communicate clearly with management, and perform other related tasks. • Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. Organizational Contacts & Relationships • INTERNAL: All business units and departments as needed. • EXTERNAL: Federal, state, and local law enforcement, vendors and business partners, and industry peers as needed. Qualifications • EDUCATION: Bachelor’s degree in Criminal Justice or comparable field preferred or comparable years of experience in fraud prevention and risk investigations. • EXPERIENCE: 7+ years previous FRAML/Card Fraud Experience with an emphasis in the investigation and processing of deposit, loan or card fraud, dispute claims according to Visa Regulations, AML reporting and all other fraud related regulation experience, or a minimum of law enforcement experience in an investigative role. • KNOWLEDGE / SKILLS: • Advanced knowledge of the fraud investigations, anti-money laundering and dispute processes. • Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including OFAC Sanctions, Executive Orders, FACTA, Reg. CC, Reg. E, UCC, Check 21, Bank Secrecy Act and Anti-Money Laundering laws appropriate to position. • Advanced organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments and assist the team. • Strong attention to detail in investigating files with an emphasis on timelines and recovery. • Effective oral and written communication skills, ten key, advanced PC knowledge of Windows environment, and filing logic; knowledge of Credit Union and Visa, products, services, policies, and procedures. • Must be self-motivated and capable of exercising sound judgement, working both independently as well as in a team environment. • Ability to effectively communicate with internal and external contacts. • Strong sense of ethics and professionalism. • Positive and enthusiastic personality with the ability to handle sensitive member situations in a caring/considerate manner. Physical Requirements • Prolonged sitting throughout the workday with occasional mobility required. • Corrected vision within the normal range. • Hearing within normal range. A device to enhance hearing will be provided if needed. • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Licenses / Certifications None required with a goal of attaining at least one of the following certifications or equivalent: Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Financial Crimes Investigator (CFCI), Certified Credit Union Compliance Expert (CUCE), Certified Fraud Examiner (CFE), Bank Secrecy Act Compliance Specialist (BSACS) as well as, or Certified Anti-Money Laundering Specialist (CAMS). REV. 9/4/2025 We appreciate your interest in joining the Golden 1 team! If you are selected to participate in the interview process we will contact you.

Translate business needs into software solutions, manage software development lifecycle, support enterprise-wide software, and collaborate with business units and vendors. | Minimum 2-year degree or equivalent experience, 4+ years in financial or health services with technical business analysis, Agile environment experience preferred, strong communication and organizational skills. | TITLE: Web Application - Business Systems Analyst II STATUS: Exempt REPORTS TO: Mgr – Solutions Engineering DEPARTMENT: IT - Solutions Engineering JOB CODE: 11157 PAY SCALE: $83,100.00 - $90,000.00 Annually GENERAL DESCRIPTION: The Business Systems Analyst II role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. A solid understanding of the Credit Union’s enterprise-wide software solutions is required. TASKS, DUTIES, FUNCTIONS: 1. Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. 2. Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. 3. Provide high-quality analytical system solutions for key stakeholders. 4. Identifies software functional gaps and opportunities of improvement. 5. Collaborates with product owners to create product backlog by using Agile practices. 6. Creates user stories with relevant acceptance criteria. 7. Participates with the implementation of projects as technical subject matter expert from beginning to completion. 8. Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. 9. Supports Agile practices and encourages the improvement of service. 10. Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. 11. Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. 12. Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. 13. Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. 14. Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. 15. Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. 16. Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. 17. Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. 18. Participate in on-call support for critical response to after hour application impairments or major outages as needed. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Strong oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners. 2. Strong adaption skills contributing to an environment that promotes and enables change to facilitate improved ways of working. 3. Understanding of Agile based development practices. 4. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, printer, facsimile machine, and telephone. 5. Makes sound decisions in the absence of detailed instructions. 6. Ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks or respond to system production issues. 7. Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed technical process flows, and the development of operational performance and quality metric standards and reports. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: All Credit Union Staff 2. EXTERNAL: Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions. QUALIFICATIONS: 1. EDUCATION: Minimum two-year degree in Information Technology, Project Management or Business Administration required, or 2 years of experience. Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience. Equivalent work experience may be considered in lieu of a 2-year degree. Agile certifications preferred. 2. EXPERIENCE: Four years or more experience in financial or health services, including technical business analysis, product development and process improvement. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired. 3. KNOWLEDGE/SKILLS: a. Knowledge of commonly used financial industry concepts, practices, and guidelines. b. Knowledge of existing Credit Union products, services and overall operational guidelines, especially as it relates to various delivery channels. c. Excellent oral communication, presentation and technical writing skills. d. Strong research, technical analysis, planning and organizational skills. e. Ability to use logical reasoning when interpreting facts. f. Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly. g. Ability to analyze and document complex technical business processes. h. Ability to make observations, examinations, evaluations and recommendations. i. Ability to execute projects and direct team members to implement system upgrades and enhancements. j. Strong PC skills. PHYSICAL REQUIREMENTS: 1. Carry and respond to a cell phone 7 days a week. May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance. 2. Prolonged sitting throughout the workday with occasional mobility required. 3. Corrected vision within the normal range. 4. Hearing within normal range. A device to enhance hearing will be provided if needed. 5. Ability to lift 20 lbs. as may be required. 6. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. 7. Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. 8. Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks. LICENSES/CERTIFICATIONS: None THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 7/18/2023

Translate business needs into software solutions, support enterprise-wide software, participate in Agile development, and provide Tier 2 application support. | Requires 2+ years experience with financial or health services, technical business analysis, Agile environment experience preferred, strong communication and documentation skills. | TITLE: BUSINESS SYSTEMS ANALYST I STATUS: EXEMPT DEPARTMENT: EP CORES DATE: 4/2022 REPORTS TO: MGR - ENTERPRISE CORES AND APPLICATIONS JOB CODE: 11137 PAY GRADE: 17S PAY SCALE: $75,500.00 - $82,000.00 ANNUALLY General Description The Business Systems Analyst I role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. A solid understanding of the Credit Union’s enterprise-wide software solutions is required. Tasks, Duties, Functions • Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. • Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. • Provide high-quality analytical system solutions for key stakeholders. • Identifies software functional gaps and opportunities of improvement. • Collaborates with product owners to create product backlog by using Agile practices. • Creates user stories with relevant acceptance criteria. • Participates with the implementation of projects as technical subject matter expert from beginning to completion. • Delivery Focus: • * 80% Project support • 20% Department process improvement • Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. • Supports Agile practices and encourages the improvement of service. • Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. • Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. • Operations Focus: • * 80% Tickets and operational support requests • 20% Manage and support software upgrades • Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. • Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. • Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. • Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. • Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. • Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. • Participate in on-call support for critical response to after hour application impairments or major outages as needed. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: • Strong oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners. • Strong adaption skills contributing to an environment that promotes and enables change to facilitate improved ways of working. • Understanding of Agile based development practices. • Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, printer, facsimile machine, and telephone. • Makes sound decisions in the absence of detailed instructions. • Ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks or respond to system production issues. • Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed technical process flows, and the development of operational performance and quality metric standards and reports. Organizational Contacts & Relationships • INTERNAL:All Credit Union Staff • EXTERNAL:Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions. Qualifications EDUCATION: Minimum two-year degree in Information Technology, Project Management or Business Administration required, or 2 years of experience. Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience. Equivalent work experience may be considered in lieu of a 2-year degree. Agile certifications preferred. EXPERIENCE:Four years or more experience in financial or health services, including technical business analysis, product development and process improvement. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired. Knowledge/Skills • Knowledge of commonly used financial industry concepts, practices, and guidelines. • Knowledge of existing Credit Union products, services and overall operational guidelines, especially as it relates to various delivery channels. • Excellent oral communication, presentation and technical writing skills. • Strong research, technical analysis, planning and organizational skills. • Ability to use logical reasoning when interpreting facts. • Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly. • Ability to analyze and document complex technical business processes. • Ability to make observations, examinations, evaluations and recommendations. • Ability to execute projects and direct team members to implement system upgrades and enhancements. • Strong PC skills. Physical Requirements • Carry and respond to a cell phone 7 days a week. May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance. • Prolonged sitting throughout the workday with occasional mobility required. • Corrected vision within the normal range. • Hearing within normal range. A device to enhance hearing will be provided if needed. • Ability to lift 20 lbs. as may be required. • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. • Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. • Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks. Licenses/Certifications None THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 8/14/2024