Golden 1 Credit Union

Lead automation and infrastructure as code deployment in hybrid cloud environments with a focus on reliability and scalability. | 4+ years DevOps experience with proficiency in Terraform, Python, PowerShell, Kubernetes, and Azure, plus relevant certifications. | TITLE: DevOps Engineer II STATUS: Exempt REPORTS TO: Mgr - DevOps - SRE DEPARTMENT: IT - Infrastructure Systems JOB CODE: 12041 PAY RANGE: $123,600.00 - $135,000.00 Annually POSITION AND PURPOSE The DevOps Engineer 2 is responsible for leading the automation processes for deploying Infrastructure as Code in both Microsoft Azure and On-Premises environments. The engineer will deploy product updates, identify production issues, and implement integrations that meet our customers’ needs. The ideal candidate will have a solid background in DevOps and Site Reliability Engineering, with significant experience in Terraform, Python, and PowerShell. The engineer will lead the infrastructure-as-code process, manage Linux/Kubernetes cluster environments, and support development teams on API integration strategies. The engineer will design, implement, and optimize CI/CD pipelines for faster and more reliable software releases. Additionally, the engineer will monitor systems, create alerts, and ensure application uptime and performance. Responsibilities also include provisioning and setting up metrics, creating alerts and managing alert suppression, and proposing automation solutions to reduce workload. This role is responsible for implementing and operating cloud platform services and standards defined by Cloud Engineering, with a focus on reliability, security, and scalability. Who We Are Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. Who You Are You are an experienced DevOps and Site Reliability Engineering professional who takes ownership of delivering reliable, scalable, and secure platforms in a mission‑critical environment. You are a hands‑on engineer who designs, implements, and operates automation, Infrastructure as Code, CI/CD pipelines, and observability solutions, and who can independently troubleshoot complex issues and drive them to resolution. You are a collaborative partner who works closely with development teams, cloud engineering, and IT peers, applies standards consistently, mentors junior engineers, and contributes to a culture of reliability, accountability, and continuous improvement. THE WORK Golden 1 Responsibilites Include • Independently lead infrastructure-as-code development using Terraform and scripting languages such as Python and PowerShell to support scalable and reliable deployments. • Manage Linux/Kubernetes cluster environments. • Deploy solutions in accordance with Change Management Processes. • Support development teams on API integration strategy and standards development. • Ensure systems are secure against cybersecurity threats. • Identify technical problems and develop software updates and fixes. • Strong Splunk skills for administration, query optimization, alerting, and dashboard development. • Build tools to reduce errors and improve customer experience. • Propose ideas and solutions within the Infrastructure Department to reduce workload through automation. • Design, implement, and optimize CI/CD pipelines for faster and more reliable software releases. • Independently conduct root cause analysis and implement corrective actions. • Design and write tests to investigate infrastructure failure and scaling. • Create and maintain response playbooks across incident management and monitoring tools. • Develop automation to ensure repeatability, eliminate toil, and reduce time to action and repair services. • Analyze key operational metrics to identify opportunities to improve availability. • Implement effective monitoring, alerting, and reduction of alert fatigue. • Manage container orchestration environments and optimize deployment workflows to enhance scalability, reliability, and operational efficiency. • Design, build, and manage containerized environments using Docker. • Create and maintain SLIs, SLOs, and error budgets. • Design and optimize monitoring dashboards and alerting systems to proactively detect and address application performance and uptime issues. • Implement code branching strategies using GitHub functions. • Advanced Terraform syntax and GitLab CI/CD configuration, pipelines, jobs. • Provisioning and setting up metrics in Prometheus, Thanos, and Grafana, creating and managing alerts. • Implement cloud engineering standards, reusable modules, and platform patterns in Microsoft Azure • Operate shared cloud platform services according to Cloud Engineering defined architectures • Ensure infrastructure changes comply with reliability, security, and cost controls established by Cloud Engineering • Maintain operational documentation and runbooks for cloud platform services Qualifications EDUCATION: Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field. Experience • Over 4 years as a DevOps Engineer in medium to large-scale environments. • Proficient in Windows Server, Linux, and hybrid cloud deployments using Microsoft Azure and VMWare. • Skilled in Git/GitHub workflows, Terraform, Python, PowerShell, and container orchestration (Tanzu, Docker, Kubernetes, OpenShift). • Experienced with CI/CD tools (Jenkins, GitLab CI, Azure DevOps) and observability platforms (Datadog, Prometheus, Grafana, ThousandEyes). • Knowledgeable in log management (ELK Stack) and database technologies (PostgreSQL, MySQL, NoSQL). • Strong background in automating infrastructure provisioning and application deployment using Terraform, Ansible, and Kubernetes. • Proficient in creating and maintaining monitoring dashboards, SLIs, SLOs, and error budgets to ensure application uptime and performance. • Experienced in ensuring infrastructure security, driving automation initiatives, and collaborating across teams to improve reliability and scalability. • Experienced in building observability pipelines and performing advanced queries in log management tools like Splunk for troubleshooting. • Experience implementing and operating Azure-based shared services defined by platform or cloud engineering teams Knowledge/Skills • Microsoft Azure DevOps Engineer Expert Certification (Required) • Kubernetes Administration Certification (Required) • Linux Certification (Desired) Core Competencies • Takes Initiative – Owns tasks and responsibilities • Delivers Results with Agility – Meets deadlines and adapts • Collaborates Across Teams – Works well within the team solves problems proactively • Handles day-to-day challenges Builds Trust and Credibility – Demonstrates reliability ORGANIZATIONAL CONTACTS & RELATIONSHIPS INTERNAL: Regular interaction with Infrastructure Engineers, Computer Operations, IT Programing, Information Security, Network and Storage teams, and IT Service Management staff to support enterprise systems, respond to incidents, and perform scheduled maintenance activities. EXTERNAL: Interaction with approved technology vendors, hardware and software support providers, and service partners, typically in coordination with IT Systems Manager, for troubleshooting, maintenance, and support escalation. WORKING CONDITIONS Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient. Physical Requirements Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds. Disclaimer/Intent And Function Of Job Descriptions The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 3/13/2026

Assist with administration and operational support of enterprise host systems including monitoring, troubleshooting, and documentation. | Requires 5+ years supporting enterprise server environments, familiarity with UNIX/Linux, and ability to follow procedures and escalate issues. | Our headquarters in Sacramento contains the core functions that support our mission to deliver financial solutions with value, convenience and exceptional service to our members. Job Title: Host Systems Engineer I Status: Exempt Reports to: Mgr - IT Systems Department: Infrastructure Systems Job Code: 12016 Pay Range: $102,00.00 - $125,000.00 ANNUALLY Who We Are Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. Who You Are You are a motivated and detail‑oriented technology professional who is eager to build a strong foundation in enterprise host systems within a highly regulated, mission‑critical environment. You are a collaborative team player who follows established procedures, communicates clearly, and knows when to escalate issues to ensure system stability, security, and availability. You are someone who takes pride in learning new technologies, supporting high‑availability platforms, and contributing to a culture of reliability and compliance. What You'll Do • Assist with the administration and day to day operational support of Guardian operating systems on HPE NonStop platforms under the guidance of Host Systems Engineer II • Assist with administration and maintenance of AIX operating systems on IBM Power Systems, including basic system checks, monitoring, and routine operational tasks. • Support InterSystems Caché and IRIS environments by performing basic operational tasks, monitoring system status, and escalating issues as needed. • Respond to system alerts and incidents by performing initial troubleshooting and following documented procedures; escalate complex issues to senior staff when required. • Monitor system performance, availability, and security events using established monitoring tools. • Participate in scheduled maintenance activities, including patching and updates, following documented change procedures. • Log, track, update, and resolve service requests and incidents using the enterprise ticketing system in accordance with SLA expectations. • Follow established system configurations, standards, and architectural guidelines; assist with documentation updates as directed. • Contribute to the creation and maintenance of technical documentation, runbooks, and procedures for operational tasks. • Assist with infrastructure projects and initiatives by performing assigned tasks, testing, documentation, and validation activities. • Coordinate with internal teams and vendors as directed to support day to day operations and project activities. • Maintain awareness of regulatory and compliance requirements relevant to system operations at a foundational level. • Participate in an on call rotation with guidance and support from senior engineering staff. • Perform other job related duties as assigned. Qualificiations And Preferences • Bachelor’s Degree in computer science, Information Technology, Management Information Systems, OR equivalent combination of education, certifications, and relevant hands-on experience. preferred • 5+ years supporting enterprise server environments in systems administration, infrastructure operations, or related IT roles. preferred • Exposure to enterprise platforms such as IBM Power or HPE NonStop systems is preferred but not required. • Experience working with UNIX/Linux operating systems; familiarity with AIX or Guardian OS is a plus. • Exposure to or general familiarity with InterSystems Cache or IRIS databases is desirable. • Foundational understanding of backup, recovery, monitoring, and availability concepts in enterprise or production environments. • Experience using ticketing and incident management systems to support infrastructure operations and service requests. • Basic understanding of system security principles, access controls, and operational best practices in regulated environments. • Ability to troubleshoot and resolve common infrastructure issues by following documented procedures and escalating complex problems as appropriate. • Demonstrated willingness and ability to learn new platforms, tools, and processes in a mission‑critical, high‑availability environment. • Effective written and verbal communication skills, with the ability to collaborate with engineering teams, operations staff, and business stakeholders. Why Join Us Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best. Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3245 Disclaimer/Intent And Function Of Job Descriptions The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We appreciate your interest in joining the Golden 1 team! If you are selected to participate in the interview process we will contact you.

Design and implement control monitoring programs, identify and document controls and risks, manage risk reporting, and collaborate with compliance and audit teams to ensure regulatory alignment. | Bachelor’s degree in business or related field, 5+ years experience in risk and control within financial institutions, strong communication and organizational skills, and familiarity with compliance certifications preferred. | TITLE: BUSINESS CONTROL ANALYST STATUS: EXEMPT REPORTS TO: SUPERVISOR - RISK AND CONTROL MONITORING DEPARTMENT: OPERATIONS PLANNING AND GOVERNANCE JOB CODE: 11793 PAY RANGE: $76,300.00 - $85,000.00 ANNUALLY General Description This role supports the Operations Planning and Governance team within Service Operations as the first line of defense Business Control Function. The team works collaboratively with partners across the organization, strengthening Risk Management and focusing on Modernizing the Credit Union. This role will support the development, implementation and management of the control inventory and documentation. This role will assist in designing and implementing the business unit’s control monitoring program for control effectiveness. This position requires strong partnership within Service Operations, as well as with the Credit Union’s Compliance, Enterprise Risk Management, and Internal Audit to ensure alignment and meeting the Credit Union’s and Business’ strategic objectives. Tasks, Duties, Functions • Under the supervision of the Supervisor - Risk and Control Monitoring, assist in designing and developing the Business Unit’s First Line Control Monitoring Program. • Identify and document controls across Service Operations, while also identifying related regulations/laws that impact the organization, identify control gaps and recommend options to mitigate risk exposure. • Maintain continuous Control Monitoring Program by creating monitoring frequency using a risk-based approach and review for control effectiveness, focusing on how inherent risks can be minimized by the right level of controls to obtain acceptable residual risk levels • Review business process, program, procedural documentation to ensure controls are documented with the ability to assign risk ratings to key documentations • Manage reporting of control measurements, identify and track Key Risk Indicators (KPI) and Key Surveillance Points (KSP) for risk analysis, decision-making, and prioritization • Work closely with Service Operations Quality Assurance Program to improve effectiveness of its program. • Assist in various risk assessments, reviews and audit conducted by Compliance, Enterprise Risk Management, and Internal Audit. • Contribute to a culture of continuous process improvement by utilizing subject matter expertise to strengthen controls, collaborating with business leaders and communicating business impact to leverage synergy and mitigate risk. • Promote risk and control awareness across the organization, by establishing and maintaining relationships with key business line analysts and functional stakeholders. • Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to Service Operations, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite and ensure operational integrity and compliance with applicable regulations. • Identify opportunities for continuous improvement and innovation. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: • Effective oral and written communication skills required to proof-read, review, summarize, and report on complex government rules, regulations, and guidance. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. Organizational Contacts & Relationships • INTERNAL:All departments within Service Operations, and other business units including Compliance, Enterprise Risk Management, Internal Audit. • EXTERNAL: Vendors, Regulators Qualifications • EDUCATION: Bachelor’s degree in Business, Finance, or related field preferred. Additional work experience may be considered if individual demonstrates skill level appropriate to the position. • EXPERIENCE:Minimum 5 + years or more of related experience with disciplines noted above with emphasis on risk and control, regulatory compliance and governance required. 3+ years of prior quality assurance/control/review experience, preferably in financial institutions. Experience in related financial institution experience strongly encouraged. • KNOWLEDGE / SKILLS: • Ability to get work done, knowing when to use judgement to make risk-based decisions with current (and sometimes limited) information • Ability to prioritize workflows, ensure deadlines are met • Excellent written and verbal communication skills, interpersonal and collaborative skills, and exceptional attention to detail Physical Requirements • Prolonged sitting throughout the workday with occasional mobility required. • Corrected vision within the normal range. • Hearing within normal range. A device to enhance hearing will be provided if needed. • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Licenses / Certifications Compliance and Risk related certifications desired but not required, such as, CreditUnionCompliance Expert(CUCE)and/or NAFCU’sCertified,ComplianceOfficer(NCCO),CertifiedBankComplianceOfficer(CBCO),and/orCertifiedRegulatoryComplianceManager(CRCM)etc. THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 3/28/2025

Lead complex fraud investigations, ensure regulatory compliance, liaise with law enforcement, prepare legal documentation, and provide training and reporting within the fraud prevention department. | 7+ years of fraud prevention and risk investigation experience, advanced knowledge of fraud and AML laws, strong communication and organizational skills, and preferably a bachelor's degree in Criminal Justice or related field. | Our headquarters in Sacramento contains the core functions that support our mission to deliver financial solutions with value, convenience and exceptional service to our members. TITLE: SR INVESTIGATOR STATUS: EXEMPT REPORTS TO: FRAUD PREVENTION AND RISK INVESTIGATIONS MANAGER DEPARTMENT: FRAUD PREVENTION AND RISK INVESTIGATIONS JOB CODE: 11453 PAY RANGE: $83,900.00 - $85,000.00 ANNUALLY General Description The Senior Investigator is a highly experienced level position in the department. Independently processes high risk functions to ensure all applicable regulations with FACTA and criminal prosecutions are being followed. The Senior Investigator is responsible for investigating complex cases involving possible fraud with loan, deposit, card, and escalated fraud cases on behalf of members and the Credit Union. Responsible for law enforcement cases from preparation, to processing and finalizing case disposition, including testifying in court. Subject Matter Expert (SME); has analytical and decision-making abilities and good judgment and may provide assistance to others as needed. Responsible for ensuring that the staff have adequate training related to Fraud, helps prepare staff for certification readiness, annual risk assessments, and may work closely with internal and external auditors and examiners throughout their engagement to ensure accuracy, timeliness and completeness of deliverables. Responsible for departmental metric and management level reporting. Responsible for training and coaching of new and existing employees across various business lines and execute special investigations involving Secret Service and Internal Investigations. Tasks, Duties, Functions • Takes lead in handling complex investigations. Apply complex skills and techniques appropriate for this position to identify and mitigate fraud, including but not limited to; elder abuse, unauthorized transactional activities, falsifying loan applications, irregular IP usages, plastic card usage patterns, reports of unusual or suspicious member activity which would be in violation of BSA reporting requirements, trends that may suggest a card compromise or other fraud is underway and take steps to mitigate losses to the credit union. Compiles detailed reports on fraud cases, submits to and discusses cases with law enforcement. Refers only the most difficult issues to management. • Review and recommend action in pursuit of recovery. Closely documents every phase of the review process using advanced knowledge of state/federal regulations and Visa requirements. Support the credit unions core value for financial stability, ensuring members can rely on the company’s financial strength and security by conducting investigations, reviews and analysis relating to new account openings, ongoing account monitoring and all fraud requirements mandated by federal law. Regularly communicates and interacts with members, law enforcement, branch/department personnel and merchants, to provide assistance on all fraud and dispute matters. • Collect, evaluate and document all evidence obtained during an investigation for recovery or legal action. • Provides documentation for legal proceedings which may include acting as a witness. • Files Mandate reporting for Elder/Dependent abuse cases via SOC to appropriate counties and law enforcement. • Inform management of significant concerns and provide recommendations to reduce risk and/or losses. • Respond or post Investigation requests to CrimeDex, an online service network dedicated to stopping crime that may include different forms of fraud for example, missing person cases, auto theft and other forms of organized crime. • Assist the BSA/Compliance department regarding Fraud and AML (FRAML) concerns, provide training/education to members, and acts as a resource for all team members regarding a variety of fraud scenarios. Assist in development and facilitation of fraud prevention and awareness for all branch and HQ staff as applicable. • Assist with auditing Specialist and Investigator roles’ BSA narratives prior to submitting to BSA department. • Follow current fraud trends and gather information via industry events, forums, and publications. Work with other financial institutions, law enforcement, and processors to identify and mitigate fraud in the industry with the goal to reduce losses to the credit union. Prepare daily, weekly and/or monthly reports identifying industry fraud trends, internal trending and or potential fraud activities, as requested. • Research member accounts in all systems related to transaction history and item research, as required, to effectively identify and react to potential fraud. Makes decisions regarding, account closures and restrictions. Evaluate member transactions and relationship for unusual, suspicious, or high-risk activity, for potential SAR filing. • Work at uncovering various internet-based cybercrimes including skimming and phishing, and respond accordingly to minimize losses, with reports to leadership, law enforcement, and notification to members as necessary. • Complete courses/training related to department related certification programs with the intent to become a certified professional. • Facilitate completed training courses for all Financial Investigations staff. • Comply with all established internal audit, security and credit union rules, regulations and departmental procedures. Assist with the maintaining of satisfactory audits and examinations. • Maintain confidentiality of documentation and communications to and from members, law enforcement, other institutions and vendors. • Responds to law enforcement agencies and financial institutions requesting documentation and/or images to support investigations involving credit union losses and National Security Letters. Provides relevant testimony and expertise at criminal proceedings. • Assist with Fraud and Forensic Internal Investigation as necessary. • Be able to perform all duties within the department and other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: • Effective oral and written communication skills required to assist other staff, constructively follow-up on member inquiries, communicate clearly with management, and perform other related tasks. • Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. Organizational Contacts & Relationships • INTERNAL: All business units and departments as needed. • EXTERNAL: Federal, state, and local law enforcement, vendors and business partners, and industry peers as needed. Qualifications • EDUCATION: Bachelor’s degree in Criminal Justice or comparable field preferred or comparable years of experience in fraud prevention and risk investigations. • EXPERIENCE: 7+ years previous FRAML/Card Fraud Experience with an emphasis in the investigation and processing of deposit, loan or card fraud, dispute claims according to Visa Regulations, AML reporting and all other fraud related regulation experience, or a minimum of law enforcement experience in an investigative role. • KNOWLEDGE / SKILLS: • Advanced knowledge of the fraud investigations, anti-money laundering and dispute processes. • Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including OFAC Sanctions, Executive Orders, FACTA, Reg. CC, Reg. E, UCC, Check 21, Bank Secrecy Act and Anti-Money Laundering laws appropriate to position. • Advanced organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments and assist the team. • Strong attention to detail in investigating files with an emphasis on timelines and recovery. • Effective oral and written communication skills, ten key, advanced PC knowledge of Windows environment, and filing logic; knowledge of Credit Union and Visa, products, services, policies, and procedures. • Must be self-motivated and capable of exercising sound judgement, working both independently as well as in a team environment. • Ability to effectively communicate with internal and external contacts. • Strong sense of ethics and professionalism. • Positive and enthusiastic personality with the ability to handle sensitive member situations in a caring/considerate manner. Physical Requirements • Prolonged sitting throughout the workday with occasional mobility required. • Corrected vision within the normal range. • Hearing within normal range. A device to enhance hearing will be provided if needed. • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Licenses / Certifications None required with a goal of attaining at least one of the following certifications or equivalent: Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Financial Crimes Investigator (CFCI), Certified Credit Union Compliance Expert (CUCE), Certified Fraud Examiner (CFE), Bank Secrecy Act Compliance Specialist (BSACS) as well as, or Certified Anti-Money Laundering Specialist (CAMS). REV. 9/4/2025 We appreciate your interest in joining the Golden 1 team! If you are selected to participate in the interview process we will contact you.

Translate business needs into software solutions, manage software development lifecycle, support enterprise-wide software, and collaborate with business units and vendors. | Minimum 2-year degree or equivalent experience, 4+ years in financial or health services with technical business analysis, Agile environment experience preferred, strong communication and organizational skills. | TITLE: Web Application - Business Systems Analyst II STATUS: Exempt REPORTS TO: Mgr – Solutions Engineering DEPARTMENT: IT - Solutions Engineering JOB CODE: 11157 PAY SCALE: $83,100.00 - $90,000.00 Annually GENERAL DESCRIPTION: The Business Systems Analyst II role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. A solid understanding of the Credit Union’s enterprise-wide software solutions is required. TASKS, DUTIES, FUNCTIONS: 1. Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. 2. Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. 3. Provide high-quality analytical system solutions for key stakeholders. 4. Identifies software functional gaps and opportunities of improvement. 5. Collaborates with product owners to create product backlog by using Agile practices. 6. Creates user stories with relevant acceptance criteria. 7. Participates with the implementation of projects as technical subject matter expert from beginning to completion. 8. Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. 9. Supports Agile practices and encourages the improvement of service. 10. Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. 11. Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. 12. Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. 13. Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. 14. Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. 15. Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. 16. Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. 17. Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. 18. Participate in on-call support for critical response to after hour application impairments or major outages as needed. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Strong oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners. 2. Strong adaption skills contributing to an environment that promotes and enables change to facilitate improved ways of working. 3. Understanding of Agile based development practices. 4. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, printer, facsimile machine, and telephone. 5. Makes sound decisions in the absence of detailed instructions. 6. Ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks or respond to system production issues. 7. Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed technical process flows, and the development of operational performance and quality metric standards and reports. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: All Credit Union Staff 2. EXTERNAL: Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions. QUALIFICATIONS: 1. EDUCATION: Minimum two-year degree in Information Technology, Project Management or Business Administration required, or 2 years of experience. Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience. Equivalent work experience may be considered in lieu of a 2-year degree. Agile certifications preferred. 2. EXPERIENCE: Four years or more experience in financial or health services, including technical business analysis, product development and process improvement. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired. 3. KNOWLEDGE/SKILLS: a. Knowledge of commonly used financial industry concepts, practices, and guidelines. b. Knowledge of existing Credit Union products, services and overall operational guidelines, especially as it relates to various delivery channels. c. Excellent oral communication, presentation and technical writing skills. d. Strong research, technical analysis, planning and organizational skills. e. Ability to use logical reasoning when interpreting facts. f. Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly. g. Ability to analyze and document complex technical business processes. h. Ability to make observations, examinations, evaluations and recommendations. i. Ability to execute projects and direct team members to implement system upgrades and enhancements. j. Strong PC skills. PHYSICAL REQUIREMENTS: 1. Carry and respond to a cell phone 7 days a week. May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance. 2. Prolonged sitting throughout the workday with occasional mobility required. 3. Corrected vision within the normal range. 4. Hearing within normal range. A device to enhance hearing will be provided if needed. 5. Ability to lift 20 lbs. as may be required. 6. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. 7. Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. 8. Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks. LICENSES/CERTIFICATIONS: None THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 7/18/2023

Translate business needs into software solutions, support enterprise-wide software, participate in Agile development, and provide Tier 2 application support. | Requires 2+ years experience with financial or health services, technical business analysis, Agile environment experience preferred, strong communication and documentation skills. | TITLE: BUSINESS SYSTEMS ANALYST I STATUS: EXEMPT DEPARTMENT: EP CORES DATE: 4/2022 REPORTS TO: MGR - ENTERPRISE CORES AND APPLICATIONS JOB CODE: 11137 PAY GRADE: 17S PAY SCALE: $75,500.00 - $82,000.00 ANNUALLY General Description The Business Systems Analyst I role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. A solid understanding of the Credit Union’s enterprise-wide software solutions is required. Tasks, Duties, Functions • Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. • Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. • Provide high-quality analytical system solutions for key stakeholders. • Identifies software functional gaps and opportunities of improvement. • Collaborates with product owners to create product backlog by using Agile practices. • Creates user stories with relevant acceptance criteria. • Participates with the implementation of projects as technical subject matter expert from beginning to completion. • Delivery Focus: • * 80% Project support • 20% Department process improvement • Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. • Supports Agile practices and encourages the improvement of service. • Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. • Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. • Operations Focus: • * 80% Tickets and operational support requests • 20% Manage and support software upgrades • Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. • Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. • Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. • Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. • Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. • Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. • Participate in on-call support for critical response to after hour application impairments or major outages as needed. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: • Strong oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners. • Strong adaption skills contributing to an environment that promotes and enables change to facilitate improved ways of working. • Understanding of Agile based development practices. • Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, printer, facsimile machine, and telephone. • Makes sound decisions in the absence of detailed instructions. • Ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks or respond to system production issues. • Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed technical process flows, and the development of operational performance and quality metric standards and reports. Organizational Contacts & Relationships • INTERNAL:All Credit Union Staff • EXTERNAL:Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions. Qualifications EDUCATION: Minimum two-year degree in Information Technology, Project Management or Business Administration required, or 2 years of experience. Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience. Equivalent work experience may be considered in lieu of a 2-year degree. Agile certifications preferred. EXPERIENCE:Four years or more experience in financial or health services, including technical business analysis, product development and process improvement. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired. Knowledge/Skills • Knowledge of commonly used financial industry concepts, practices, and guidelines. • Knowledge of existing Credit Union products, services and overall operational guidelines, especially as it relates to various delivery channels. • Excellent oral communication, presentation and technical writing skills. • Strong research, technical analysis, planning and organizational skills. • Ability to use logical reasoning when interpreting facts. • Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly. • Ability to analyze and document complex technical business processes. • Ability to make observations, examinations, evaluations and recommendations. • Ability to execute projects and direct team members to implement system upgrades and enhancements. • Strong PC skills. Physical Requirements • Carry and respond to a cell phone 7 days a week. May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance. • Prolonged sitting throughout the workday with occasional mobility required. • Corrected vision within the normal range. • Hearing within normal range. A device to enhance hearing will be provided if needed. • Ability to lift 20 lbs. as may be required. • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. • Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. • Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks. Licenses/Certifications None THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 8/14/2024