Golden 1 Credit Union

Manage and optimize card and ATM processing functions, vendor relationships, and compliance to ensure excellent member service and operational efficiency. | Requires 5+ years in high-volume card operations management, knowledge of card data processing technology, and leadership skills. | JOB TITLE: Manager - Card Service Operations DEPARTMENT: Card Operations STATUS: Exempt JOB CODE: 6323 PAY SCALE: $100,000.00 - $130,000.00 Annually GENERAL DESCRIPTION: This position manages plans, organizes and directs the Debit/ Credit Card and ATM processing functions and staff to ensure maximum process efficiency, the delivery of exceptional member service, and to ensure sound operational results. This fast-paced environment requires outstanding leadership skills focused on process, project executables, issue resolution and strong knowledge of the card payment ecosystem. The manager should motivate staff to meet and maintain credit union strategic goals and provide the support needed to succeed at providing best possible service levels. You will need a leadership profile with a flexible mindset to inspire and set the example for a sizable staff. Monitors product and service performance, makes recommendations for improvement, and implements enhancements. Performs competitive analysis, product function cost analysis, and assures that outsourced services are delivered as promised with the best experience for members. TASKS, DUTIES, FUNCTIONS: 1. Perform or direct activities related to the upkeep of the ATM and card transaction processing networks. Assure coordinated staff effort to proactively address any production challenges including network and vendor performance. Assure the service level agreements are fulfilled and take action when assurances are not met. Work with hardware vendors to assure quick and effective remediation of all issues, support duties and functions. 2. Work with IT Support management, vendors, and staff to maintain a reliable, interactive, and up to date ATM functionality that meets member needs and provides enhanced cardholder possibilities with emerging service opportunities. 3. Manage network and vendor relationships to assure credit and debit card operations, cardholder services, and plastics production are meeting service level agreements and members’ needs to have a completely satisfying experience with their Golden 1 card(s). 4. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. 5. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. 6. Oversee and direct managerial functions as follows: 1. Operational performance of the ATM/POS networks, including but not limited to Fiserv and Visa networks to provide member service excellence and complete support of business units. 2. Assure that SLAs are reviewed and monitored and that vendors are held accountable for failure to meet service commitments. 7. Direct the daily debit and credit card settlement processes. 8. Direct the daily cash management of the ATM fleet. 9. Collaborate with external vendors and internal business units. 10. Research and coordinate new technologies related to plastic card services, including tokenization, new card data storage, card security, technology advances related to PIN security, card activation, and use of the card as an identity device. 11. Maintain the Business Continuity Plan as it relates to credit and debit processing, to include documentation, testing planning and compliance. Assure that recovery site(s) are in appropriate state of readiness to accommodate processing when relocation is required, or work with outsourced service providers to assure their plans are tested and viable. 12. Review and implement procedures and policy matters to ensure the security of plastic cards, user authority levels, and test & corporate accounts. 13. Monitor and control: 1. Inter-departmental work flows including Regulation E compliance, Regulation Z compliance, Credit Card Act, and preparation of monthly statistical reports. 2. Internal policy and procedural controls to safeguard the assets of Golden 1. Monitor/oversee the operational performance of the Credit and Debit Card Services area to provide quality member service. Assist with the yearly budget process. 14. Respond to member complaints and DBO letters. Identify, investigate, and respond to member concerns. Work in concert with the Member Advocacy to respond to member concerns within established guidelines. 15. Communicate and interact with: 1. Account Services administration to implement policies and procedures. 2. Golden 1 branch offices to assist in problem resolution and information exchange; 3. Internal Audit staff on plastic card procedural actions and policies 16. Participate in and provide expertise and managerial direction to assigned projects and project groups. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Effective oral and written communication skills required to train staff, make presentations, prepare recommendations, perform analysis, and accomplish other managerial functions. 2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment including a printer, adding machine, personal computer, facsimile machine, and telephone. 3. Ability to respond to priority issues outside of standard working hours. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: Records, Accounting, Security Couriers, Branch and Support Management and staff, IT and Data Center, and Compliance and Risk Management 2. EXTERNAL: Members, peers in financial institutions, and vendors. QUALIFICATIONS: 1. EDUCATION: Bachelor's Degree in related field or equivalent work experience. 2. EXPERIENCE: 5 years or more of progressive card operations management experience preferred, in a high volume, high visibility, card transaction environment. At least one-year experience in planning, developing and coordinating projects desired. 3. KNOWLEDGE/SKILLS: • Strong leadership skills • Excellent verbal and writing skills • Ability to make objective observations, examinations, evaluations and recommendations • Ability to work independently and meet rigid project deadlines. • Ability to be flexible, multi-task and manage changing priorities • Knowledgeable of Card data processing technology. • Maintain a current working knowledge of the established ATM Network and Credit Union rules, regulations, and policy regarding ATM and Debit/Credit Card transaction processing and plastic card production and use. • Maintain working knowledge of Golden 1 policies, and procedures. • Advanced member relations skills. • Advanced verbal and written communication skills. • Knowledgeable in personal computer usage, software and databases • High analytical and research skills. • Effective organizational and time management skills. PHYSICAL REQUIREMENTS: 1. Prolonged sitting throughout the workday with occasional mobility required. 2. Corrected vision within the normal range. 3. Hearing within normal range. A device to enhance hearing will be provided if needed. 4. Ability to travel for business, as needed to attend conferences, seminars, and meetings and to work with remotely located staff members as needed. LICENSES/CERTIFICATIONS: None THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 02/04/2026

Manage and coordinate major IT incidents, lead incident response strategies, and improve incident management processes. | Requires 5+ years in IT security or incident response, ITIL certification, and technical knowledge of complex systems and security standards. | TITLE: MAJOR INCIDENT MANAGER STATUS: EXEMPT REPORTS TO: MGR – IT SERVICE MANAGEMENT DEPARTMENT: IT – SERVICE MANAGEMENT JOB CODE: 10086 PAY RANGE: $102,000.00 - $110,000.00 ANNUALLY GENERAL DESCRIPTION: As a Major Incident Manager within the IT Operations department, you will manage our Major Incident Management Process across the entire organization. This includes facilitation of technical and application recovery bridges, documenting recovery timelines, executing playbooks for outages, ensuring teams follow incident protocols, and running point on incident communication plans. The Major Incident Manager will also manage the problem management process. This includes managing post major incident activities of root cause analysis, resulting action items, and updating documentation. TASKS, DUTIES, FUNCTIONS: 1. Ensuring flawless execution of the incident resolution process, with transparent communication that drives very high levels of internal/external customer satisfaction. 2. Creating, communicating, and executing the incident response strategy and actions for individual incidents. 3. Managing resources assigned to the incident and ensures the incident is receiving the proper support to drive resolution as quickly as possible. 4. Escalating, prioritizing, communicating, and coordinating high severity incidents ensuring adherence to the company’s incident response process. 5. Addressing incoming escalations from executives regarding the incident. 6. Ensuring all agreed to operational policies and procedures are adhered to and championing the incident response process in alignment with ITIL processes. 7. Driving the incident response process from detection through containment and eradication. 8. Leading the coordination with internal stakeholders through resolution of the incident and root cause analysis. 9. Closely partnering and collaborating with Infrastructure, Engineering, Operations, Technical Support, and Leadership to ensure alignment across the business. 10. Leading cross-functional post-incident process reviews to ensure continuous improvement of operations and execution. 11. Contribute to the improvement of the incident response process based on lessons learned. 12. Train and mentor staff on the incident response process. 13. Ensures that the Major Incident Management process is documented and updated. 14. Remains updated on the latest industry standards in the Major Incident Management process area. 15. Submits change requests to change management as required to eliminate know problems. 16. Recording, managing, and advancing the problem by escalating to the elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management. 17. Creating tasks for other IT departments to work on the problem resolution 18. Monitors problem resolution and closure. 19. Analyses historical data to identify and eliminate potential incidents before they occur 20. Develops metrics and reporting requirements and maintains relevant SLA/KPI metrics for both the incident and problem processes. 21. Serve as backup and assistance for other ITSM process owners supporting change, asset and knowledge management. 22. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. 23. Prior experience in a 24x7x365 operations environment. Experience with Mass notification tools desired 24. Performs other job-related duties as necessary. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Effective oral and written communication skills required to train, direct, and evaluate staff, diagnose, correct and log computer projects and problems. 2. Strong organizational and time management skills; ability to articulate system methodologies and concepts; communicate effectively in providing technical guidance and expertise to other staff 3. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: All levels of staff and management 2. EXTERNAL: Vendors QUALIFICATIONS: 1. EDUCATION: Bachelor’s degree in Computer Science, Management Information Systems or comparable discipline or equivalent work experience. 2. EXPERIENCE: • Bachelor’s degree in IT or related professional experience in field • 5+ years’ experience in the Information Security field, including operational security monitoring or incident response experience. • 3+ years managing, coordinating, and ensuring resolution of security issues. • Deep experience leading and responding to complex critical incidents security, availability, or customer experience incidents). • Broad information security knowledge, including some familiarity with key regulations and standards relating to security incident response (e.g., PCI-DSS, GDPR, ISO 27001). • Ability to manage and constantly triage multiple security incidents, differentiating urgent issues from the merely important. • Ability to stand back from a complex problem, logically assess the facts, and formulate a plan of action - even in the worst of situations. • Strong operational and services experience in a cloud services delivery environment. • Strong technical knowledge of complex systems, ideally in a cloud environment. • Strong technical understanding of network fundamentals and common Internet protocols. • Strong technical understanding of the information security threat landscape (attack vectors and tools, best practices for securing systems and networks, etc.). • Superior verbal and written communication skills, including the ability to effectively and clearly communicate complex scenarios to non-technical colleagues. • Strong ability to prioritize and complete multiple tasks during time critical and high-pressure situations • Excellent time management, communication, and emotional intelligence skills • Strong analytical skills to support the synthesis of knowledge and information out of abstract and varying types of data points PHYSICAL REQUIREMENTS: 1. Prolonged sitting throughout the workday to accomplish tasks. 2. Occasional travel may be required. 3. Lift and carry communications equipment and computer hardware weighing up to fifty pounds. 4. Corrected vision in the normal range required to configure, test, and troubleshoot network server hardware and data. 5. Hearing within normal range. 6. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. 7. May work additional work hours to accomplish tasks. LICENSES/CERTIFICATIONS: 1. ITIL Foundation mandatory. THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.

Design and implement control monitoring programs, identify and document controls and risks, manage risk reporting, and collaborate with compliance and audit teams to ensure regulatory alignment. | Bachelor’s degree in business or related field, 5+ years experience in risk and control within financial institutions, strong communication and organizational skills, and familiarity with compliance certifications preferred. | TITLE: BUSINESS CONTROL ANALYST STATUS: EXEMPT REPORTS TO: SUPERVISOR - RISK AND CONTROL MONITORING DEPARTMENT: OPERATIONS PLANNING AND GOVERNANCE JOB CODE: 11793 PAY RANGE: $76,300.00 - $85,000.00 ANNUALLY General Description This role supports the Operations Planning and Governance team within Service Operations as the first line of defense Business Control Function. The team works collaboratively with partners across the organization, strengthening Risk Management and focusing on Modernizing the Credit Union. This role will support the development, implementation and management of the control inventory and documentation. This role will assist in designing and implementing the business unit’s control monitoring program for control effectiveness. This position requires strong partnership within Service Operations, as well as with the Credit Union’s Compliance, Enterprise Risk Management, and Internal Audit to ensure alignment and meeting the Credit Union’s and Business’ strategic objectives. Tasks, Duties, Functions • Under the supervision of the Supervisor - Risk and Control Monitoring, assist in designing and developing the Business Unit’s First Line Control Monitoring Program. • Identify and document controls across Service Operations, while also identifying related regulations/laws that impact the organization, identify control gaps and recommend options to mitigate risk exposure. • Maintain continuous Control Monitoring Program by creating monitoring frequency using a risk-based approach and review for control effectiveness, focusing on how inherent risks can be minimized by the right level of controls to obtain acceptable residual risk levels • Review business process, program, procedural documentation to ensure controls are documented with the ability to assign risk ratings to key documentations • Manage reporting of control measurements, identify and track Key Risk Indicators (KPI) and Key Surveillance Points (KSP) for risk analysis, decision-making, and prioritization • Work closely with Service Operations Quality Assurance Program to improve effectiveness of its program. • Assist in various risk assessments, reviews and audit conducted by Compliance, Enterprise Risk Management, and Internal Audit. • Contribute to a culture of continuous process improvement by utilizing subject matter expertise to strengthen controls, collaborating with business leaders and communicating business impact to leverage synergy and mitigate risk. • Promote risk and control awareness across the organization, by establishing and maintaining relationships with key business line analysts and functional stakeholders. • Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to Service Operations, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite and ensure operational integrity and compliance with applicable regulations. • Identify opportunities for continuous improvement and innovation. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: • Effective oral and written communication skills required to proof-read, review, summarize, and report on complex government rules, regulations, and guidance. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. Organizational Contacts & Relationships • INTERNAL:All departments within Service Operations, and other business units including Compliance, Enterprise Risk Management, Internal Audit. • EXTERNAL: Vendors, Regulators Qualifications • EDUCATION: Bachelor’s degree in Business, Finance, or related field preferred. Additional work experience may be considered if individual demonstrates skill level appropriate to the position. • EXPERIENCE:Minimum 5 + years or more of related experience with disciplines noted above with emphasis on risk and control, regulatory compliance and governance required. 3+ years of prior quality assurance/control/review experience, preferably in financial institutions. Experience in related financial institution experience strongly encouraged. • KNOWLEDGE / SKILLS: • Ability to get work done, knowing when to use judgement to make risk-based decisions with current (and sometimes limited) information • Ability to prioritize workflows, ensure deadlines are met • Excellent written and verbal communication skills, interpersonal and collaborative skills, and exceptional attention to detail Physical Requirements • Prolonged sitting throughout the workday with occasional mobility required. • Corrected vision within the normal range. • Hearing within normal range. A device to enhance hearing will be provided if needed. • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Licenses / Certifications Compliance and Risk related certifications desired but not required, such as, CreditUnionCompliance Expert(CUCE)and/or NAFCU’sCertified,ComplianceOfficer(NCCO),CertifiedBankComplianceOfficer(CBCO),and/orCertifiedRegulatoryComplianceManager(CRCM)etc. THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 3/28/2025

Lead complex fraud investigations, ensure regulatory compliance, liaise with law enforcement, prepare legal documentation, and provide training and reporting within the fraud prevention department. | 7+ years of fraud prevention and risk investigation experience, advanced knowledge of fraud and AML laws, strong communication and organizational skills, and preferably a bachelor's degree in Criminal Justice or related field. | Our headquarters in Sacramento contains the core functions that support our mission to deliver financial solutions with value, convenience and exceptional service to our members. TITLE: SR INVESTIGATOR STATUS: EXEMPT REPORTS TO: FRAUD PREVENTION AND RISK INVESTIGATIONS MANAGER DEPARTMENT: FRAUD PREVENTION AND RISK INVESTIGATIONS JOB CODE: 11453 PAY RANGE: $83,900.00 - $85,000.00 ANNUALLY General Description The Senior Investigator is a highly experienced level position in the department. Independently processes high risk functions to ensure all applicable regulations with FACTA and criminal prosecutions are being followed. The Senior Investigator is responsible for investigating complex cases involving possible fraud with loan, deposit, card, and escalated fraud cases on behalf of members and the Credit Union. Responsible for law enforcement cases from preparation, to processing and finalizing case disposition, including testifying in court. Subject Matter Expert (SME); has analytical and decision-making abilities and good judgment and may provide assistance to others as needed. Responsible for ensuring that the staff have adequate training related to Fraud, helps prepare staff for certification readiness, annual risk assessments, and may work closely with internal and external auditors and examiners throughout their engagement to ensure accuracy, timeliness and completeness of deliverables. Responsible for departmental metric and management level reporting. Responsible for training and coaching of new and existing employees across various business lines and execute special investigations involving Secret Service and Internal Investigations. Tasks, Duties, Functions • Takes lead in handling complex investigations. Apply complex skills and techniques appropriate for this position to identify and mitigate fraud, including but not limited to; elder abuse, unauthorized transactional activities, falsifying loan applications, irregular IP usages, plastic card usage patterns, reports of unusual or suspicious member activity which would be in violation of BSA reporting requirements, trends that may suggest a card compromise or other fraud is underway and take steps to mitigate losses to the credit union. Compiles detailed reports on fraud cases, submits to and discusses cases with law enforcement. Refers only the most difficult issues to management. • Review and recommend action in pursuit of recovery. Closely documents every phase of the review process using advanced knowledge of state/federal regulations and Visa requirements. Support the credit unions core value for financial stability, ensuring members can rely on the company’s financial strength and security by conducting investigations, reviews and analysis relating to new account openings, ongoing account monitoring and all fraud requirements mandated by federal law. Regularly communicates and interacts with members, law enforcement, branch/department personnel and merchants, to provide assistance on all fraud and dispute matters. • Collect, evaluate and document all evidence obtained during an investigation for recovery or legal action. • Provides documentation for legal proceedings which may include acting as a witness. • Files Mandate reporting for Elder/Dependent abuse cases via SOC to appropriate counties and law enforcement. • Inform management of significant concerns and provide recommendations to reduce risk and/or losses. • Respond or post Investigation requests to CrimeDex, an online service network dedicated to stopping crime that may include different forms of fraud for example, missing person cases, auto theft and other forms of organized crime. • Assist the BSA/Compliance department regarding Fraud and AML (FRAML) concerns, provide training/education to members, and acts as a resource for all team members regarding a variety of fraud scenarios. Assist in development and facilitation of fraud prevention and awareness for all branch and HQ staff as applicable. • Assist with auditing Specialist and Investigator roles’ BSA narratives prior to submitting to BSA department. • Follow current fraud trends and gather information via industry events, forums, and publications. Work with other financial institutions, law enforcement, and processors to identify and mitigate fraud in the industry with the goal to reduce losses to the credit union. Prepare daily, weekly and/or monthly reports identifying industry fraud trends, internal trending and or potential fraud activities, as requested. • Research member accounts in all systems related to transaction history and item research, as required, to effectively identify and react to potential fraud. Makes decisions regarding, account closures and restrictions. Evaluate member transactions and relationship for unusual, suspicious, or high-risk activity, for potential SAR filing. • Work at uncovering various internet-based cybercrimes including skimming and phishing, and respond accordingly to minimize losses, with reports to leadership, law enforcement, and notification to members as necessary. • Complete courses/training related to department related certification programs with the intent to become a certified professional. • Facilitate completed training courses for all Financial Investigations staff. • Comply with all established internal audit, security and credit union rules, regulations and departmental procedures. Assist with the maintaining of satisfactory audits and examinations. • Maintain confidentiality of documentation and communications to and from members, law enforcement, other institutions and vendors. • Responds to law enforcement agencies and financial institutions requesting documentation and/or images to support investigations involving credit union losses and National Security Letters. Provides relevant testimony and expertise at criminal proceedings. • Assist with Fraud and Forensic Internal Investigation as necessary. • Be able to perform all duties within the department and other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: • Effective oral and written communication skills required to assist other staff, constructively follow-up on member inquiries, communicate clearly with management, and perform other related tasks. • Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. Organizational Contacts & Relationships • INTERNAL: All business units and departments as needed. • EXTERNAL: Federal, state, and local law enforcement, vendors and business partners, and industry peers as needed. Qualifications • EDUCATION: Bachelor’s degree in Criminal Justice or comparable field preferred or comparable years of experience in fraud prevention and risk investigations. • EXPERIENCE: 7+ years previous FRAML/Card Fraud Experience with an emphasis in the investigation and processing of deposit, loan or card fraud, dispute claims according to Visa Regulations, AML reporting and all other fraud related regulation experience, or a minimum of law enforcement experience in an investigative role. • KNOWLEDGE / SKILLS: • Advanced knowledge of the fraud investigations, anti-money laundering and dispute processes. • Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including OFAC Sanctions, Executive Orders, FACTA, Reg. CC, Reg. E, UCC, Check 21, Bank Secrecy Act and Anti-Money Laundering laws appropriate to position. • Advanced organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments and assist the team. • Strong attention to detail in investigating files with an emphasis on timelines and recovery. • Effective oral and written communication skills, ten key, advanced PC knowledge of Windows environment, and filing logic; knowledge of Credit Union and Visa, products, services, policies, and procedures. • Must be self-motivated and capable of exercising sound judgement, working both independently as well as in a team environment. • Ability to effectively communicate with internal and external contacts. • Strong sense of ethics and professionalism. • Positive and enthusiastic personality with the ability to handle sensitive member situations in a caring/considerate manner. Physical Requirements • Prolonged sitting throughout the workday with occasional mobility required. • Corrected vision within the normal range. • Hearing within normal range. A device to enhance hearing will be provided if needed. • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Licenses / Certifications None required with a goal of attaining at least one of the following certifications or equivalent: Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Financial Crimes Investigator (CFCI), Certified Credit Union Compliance Expert (CUCE), Certified Fraud Examiner (CFE), Bank Secrecy Act Compliance Specialist (BSACS) as well as, or Certified Anti-Money Laundering Specialist (CAMS). REV. 9/4/2025 We appreciate your interest in joining the Golden 1 team! If you are selected to participate in the interview process we will contact you.

Translate business needs into software solutions, manage software development lifecycle, support enterprise-wide software, and collaborate with business units and vendors. | Minimum 2-year degree or equivalent experience, 4+ years in financial or health services with technical business analysis, Agile environment experience preferred, strong communication and organizational skills. | TITLE: Web Application - Business Systems Analyst II STATUS: Exempt REPORTS TO: Mgr – Solutions Engineering DEPARTMENT: IT - Solutions Engineering JOB CODE: 11157 PAY SCALE: $83,100.00 - $90,000.00 Annually GENERAL DESCRIPTION: The Business Systems Analyst II role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. A solid understanding of the Credit Union’s enterprise-wide software solutions is required. TASKS, DUTIES, FUNCTIONS: 1. Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. 2. Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. 3. Provide high-quality analytical system solutions for key stakeholders. 4. Identifies software functional gaps and opportunities of improvement. 5. Collaborates with product owners to create product backlog by using Agile practices. 6. Creates user stories with relevant acceptance criteria. 7. Participates with the implementation of projects as technical subject matter expert from beginning to completion. 8. Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. 9. Supports Agile practices and encourages the improvement of service. 10. Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. 11. Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. 12. Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. 13. Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. 14. Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. 15. Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. 16. Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. 17. Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. 18. Participate in on-call support for critical response to after hour application impairments or major outages as needed. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Strong oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners. 2. Strong adaption skills contributing to an environment that promotes and enables change to facilitate improved ways of working. 3. Understanding of Agile based development practices. 4. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, printer, facsimile machine, and telephone. 5. Makes sound decisions in the absence of detailed instructions. 6. Ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks or respond to system production issues. 7. Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed technical process flows, and the development of operational performance and quality metric standards and reports. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: All Credit Union Staff 2. EXTERNAL: Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions. QUALIFICATIONS: 1. EDUCATION: Minimum two-year degree in Information Technology, Project Management or Business Administration required, or 2 years of experience. Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience. Equivalent work experience may be considered in lieu of a 2-year degree. Agile certifications preferred. 2. EXPERIENCE: Four years or more experience in financial or health services, including technical business analysis, product development and process improvement. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired. 3. KNOWLEDGE/SKILLS: a. Knowledge of commonly used financial industry concepts, practices, and guidelines. b. Knowledge of existing Credit Union products, services and overall operational guidelines, especially as it relates to various delivery channels. c. Excellent oral communication, presentation and technical writing skills. d. Strong research, technical analysis, planning and organizational skills. e. Ability to use logical reasoning when interpreting facts. f. Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly. g. Ability to analyze and document complex technical business processes. h. Ability to make observations, examinations, evaluations and recommendations. i. Ability to execute projects and direct team members to implement system upgrades and enhancements. j. Strong PC skills. PHYSICAL REQUIREMENTS: 1. Carry and respond to a cell phone 7 days a week. May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance. 2. Prolonged sitting throughout the workday with occasional mobility required. 3. Corrected vision within the normal range. 4. Hearing within normal range. A device to enhance hearing will be provided if needed. 5. Ability to lift 20 lbs. as may be required. 6. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. 7. Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. 8. Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks. LICENSES/CERTIFICATIONS: None THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 7/18/2023

Translate business needs into software solutions, support enterprise-wide software, participate in Agile development, and provide Tier 2 application support. | Requires 2+ years experience with financial or health services, technical business analysis, Agile environment experience preferred, strong communication and documentation skills. | TITLE: BUSINESS SYSTEMS ANALYST I STATUS: EXEMPT DEPARTMENT: EP CORES DATE: 4/2022 REPORTS TO: MGR - ENTERPRISE CORES AND APPLICATIONS JOB CODE: 11137 PAY GRADE: 17S PAY SCALE: $75,500.00 - $82,000.00 ANNUALLY General Description The Business Systems Analyst I role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. A solid understanding of the Credit Union’s enterprise-wide software solutions is required. Tasks, Duties, Functions • Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. • Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. • Provide high-quality analytical system solutions for key stakeholders. • Identifies software functional gaps and opportunities of improvement. • Collaborates with product owners to create product backlog by using Agile practices. • Creates user stories with relevant acceptance criteria. • Participates with the implementation of projects as technical subject matter expert from beginning to completion. • Delivery Focus: • * 80% Project support • 20% Department process improvement • Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. • Supports Agile practices and encourages the improvement of service. • Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. • Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. • Operations Focus: • * 80% Tickets and operational support requests • 20% Manage and support software upgrades • Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. • Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. • Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. • Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. • Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. • Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. • Participate in on-call support for critical response to after hour application impairments or major outages as needed. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: • Strong oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners. • Strong adaption skills contributing to an environment that promotes and enables change to facilitate improved ways of working. • Understanding of Agile based development practices. • Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, printer, facsimile machine, and telephone. • Makes sound decisions in the absence of detailed instructions. • Ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks or respond to system production issues. • Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed technical process flows, and the development of operational performance and quality metric standards and reports. Organizational Contacts & Relationships • INTERNAL:All Credit Union Staff • EXTERNAL:Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions. Qualifications EDUCATION: Minimum two-year degree in Information Technology, Project Management or Business Administration required, or 2 years of experience. Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience. Equivalent work experience may be considered in lieu of a 2-year degree. Agile certifications preferred. EXPERIENCE:Four years or more experience in financial or health services, including technical business analysis, product development and process improvement. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired. Knowledge/Skills • Knowledge of commonly used financial industry concepts, practices, and guidelines. • Knowledge of existing Credit Union products, services and overall operational guidelines, especially as it relates to various delivery channels. • Excellent oral communication, presentation and technical writing skills. • Strong research, technical analysis, planning and organizational skills. • Ability to use logical reasoning when interpreting facts. • Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly. • Ability to analyze and document complex technical business processes. • Ability to make observations, examinations, evaluations and recommendations. • Ability to execute projects and direct team members to implement system upgrades and enhancements. • Strong PC skills. Physical Requirements • Carry and respond to a cell phone 7 days a week. May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance. • Prolonged sitting throughout the workday with occasional mobility required. • Corrected vision within the normal range. • Hearing within normal range. A device to enhance hearing will be provided if needed. • Ability to lift 20 lbs. as may be required. • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. • Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. • Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks. Licenses/Certifications None THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 8/14/2024