Globe Life Family of Companies

Manage reinstatement processes and contact center transactions, oversee team performance, and ensure departmental goals are met. | High school diploma or equivalent, 3+ years supervisory experience, organizational skills, and ability to manage remote teams. | At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Customer Retention Supervisor - Back Office? Globe Life is looking for a Customer Retention Supervisor - Back Office to join the team! In this role, you will be responsible for managing reinstatement processes and contact center transactions for various Globe Life Brands. The Customer Retention Supervisor - Back Office will assist with overseeing, tracking, and processing agent conversations for the Customer Retention Department. This position will also oversee waiver of premium and payment processing functions performed from call center retention efforts. This is a remote/work-from-home position. What You Will Do: • Routinely monitor and assign tasks received in Back Office. • Monitor KPI targets for processing within an acceptable time and accuracy expectation. • Ensure audit targets are met and quality feedback is provided. • Assisting Agents with escalation and reinstatement questions. • Partner with the field to ensure all questions and concerns are handled timely. • Complete reporting for all Reinstatement Initiatives. • Provide Management with status updates or trends. • Assisting in all positions as needed. • Review and approve refunds processed by Reinstatement Clerks. • Manage a team of clerks with varying skill level. • Review/approve/edit timesheets through Kronos. • Oversee the overall work product of the group to ensure accuracy. • Hire new staff as necessary. • Facilitate corrective actions and employee improvement plans as necessary. • Responsible for ensuring department goals are met. What You Can Bring: • High School Equivalent. • Associate degree and/or equivalent work experience. • 3 years of previous supervisory experience required. • Insurance experience preferred. • Ability to work independently and meet deadlines. • Ability to manage remote employees. • Requires leadership and people skills. • Strong organizational and time management skills. • Ability to handle multiple projects at once. • Organizational skills and attention to detail. • Excellent verbal communication skills and ability to interact professionally with a diverse group. • Excellent MS Office skills required (Word, Excel, and Access a plus). • Ability to run basic SQL queries. Applicable To All Employees of Globe Life Family of Companies: • Reliable and predictable attendance of your assigned shift. • Ability to work designated hours based on the position specifications. How Globe Life Will Support You: • Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life: • Competitive compensation designed to reflect your expertise and contribution. • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. • Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. • Paid holidays and time off to support a healthy work-life balance. • Parental leave to help our employees welcome their new additions. • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. • Company-paid counseling for assistance with mental health, stress management, and work-life balance. • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. • Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters. Required Skills Required Experience

Lead Workday HR administration team and serve as Product Owner for Workday HCM features, managing backlog, sprint planning, stakeholder collaboration, and team development. | 3-5 years Workday HCM hands-on experience, 2-3 years leadership experience, Workday certification preferred, knowledge of HR processes, compliance, APIs, and Agile methodologies. | Job Description At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Manager, Workday HR Admin & Product Owner? Globe Life is looking for a Manager, Workday HR Admin & Product Owner to join the team! In this role, you will serve as a key strategic business leader at the intersection of HR process, people, and technology - driving innovation, efficiency, and excellence in our people systems. This role will partner with business leaders and IT to enhance the vision for Workday's HCM functionality, ensuring workflows align with business objectives, meet compliance requirements, and deliver excellent employee experience. Acting as the voice of the customer within HR Technology as the Product Owner, the Manager will collaborate closely with HR leaders, IT technical teams, and stakeholders to translate strategic priorities into scalable Workday solutions that enable data-driven decisions and operational success. As the Manager of the HR Admin team, this role will lead and develop Workday administrators, each specializing in specific workstreams such as Core HCM, Compensation, Benefits, Learning, Talent, and Payroll. The Manager will oversee productivity, ensuring their collective work aligns to a unified product vision and consistently delivers value-driven support to the organization. This is a remote / work-from-home position. What You Will Do: • Product Owner Responsibilities: • Own and prioritize the product backlog for Workday HCM features based on business value, stakeholder feedback, and technical dependencies. • Translate business requirements into detailed user stories with clear acceptance criteria and definition of final deliverables. • Collaborate directly with development and configuration teams to ensure user stories are well-defined and actionable. • Facilitate sprint planning, backlog refinement, and sprint reviews to maintain development velocity and quality. • Conduct regular stakeholder demos and gather feedback to validate deliverables and inform backlog priorities. • Make tactical product decisions within the established product roadmap and strategy. • Coordinate user acceptance testing and validate that delivered features meet acceptance criteria. • Manage release coordination with IT teams to ensure proper testing and deployment processes. • Serve as the primary point of contact between HR stakeholders and the technical delivery team. • People Leadership Responsibilities: • Lead and develop a team of Workday HR administrators across Core HCM, Compensation, Benefits, Talent, Learning, and Payroll modules. • Set clear performance expectations and provide regular coaching and feedback to team members. • Conduct performance reviews and create individual development plans aligned with career growth objectives. • Foster cross-functional collaboration and knowledge sharing among team members to build expertise across modules. • Ensure team adherence to governance standards, security protocols, and best practices. • Manage team capacity and workload distribution to optimize delivery and prevent burnout. • Recruit, onboard, and retain top talent for the Workday administration team. What You Can Bring: • Bachelor's degree in business administration, computer science, or related field. • 3-5 years Workday HCM experience with hands-on configuration and administration. • 2-3 years of leadership experience with technical or HR teams. • Workday certification, preferred. • Knowledge of employee lifecycle, compensation planning, benefits administration, talent management, and payroll operations. • Knowledge of data privacy, compliance requirements, and security protocols. • Understanding of Workday APIs, data flows, integration requirements, and system architecture principles. • Scrum, sprint planning, backlog management, and user story writing. • Able to translate business needs into technical language and specifications. • Relationship and expectation management across multiple departments. • Able to balance competing priorities based on business value, technical constraints, and stakeholder priorities. • Understanding of UAT processes and validation of acceptance criteria. • Understanding of HR processes and compliance requirements. • Experience creating clear requirements, process maps, and decision logs. • Able to translate between technical and business stakeholders. • Successful record of leading teams through system updates and process improvements. • Development of team members' technical, professional, and specialized functional skills. • Able to facilitate successful cross-training programs. Applicable To All Employees of Globe Life Family of Companies: • Reliable and predictable attendance of your assigned shift. • Ability to work designated hours based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: • Competitive compensation designed to reflect your expertise and contribution. • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. • Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. • Paid holidays and time off to support a healthy work-life balance. • Parental leave to help our employees welcome their new additions. • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. • Company-paid counseling for assistance with mental health, stress management, and work-life balance. • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. • Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

Collaborate with business units and developers to analyze needs, manage project lifecycles, conduct meetings, and provide status updates for system development. | Bachelor's degree, 5+ years analyst experience, advanced Excel skills, strong organizational and communication skills, and ability to manage multiple projects. | At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. Role Overview: Could you be our next Business Insights Analyst? American Income Life is looking for an experienced Business Insights Analyst to join the team! In this role, you will be the chief Subject Matter Expert in assessing the needs and developing processes for a new system to manage the lifecycle of an agent from onboarding through termination. This is a remote/work from home position. What You Will Do: • Work with the project team members on all phases of initiatives. • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish user requests from the underlying true needs. • Collaborate with all functional business units to achieve strategic, tactical and project goals. • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs. • Monitor milestone completion, tracks all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing and tracking requests. • Conduct project meetings, meet with project team(s) regularly to review project deliverables and deadlines, and meet with appropriate personnel for periodic reviews of prototypes and final products. • Consult with business units to develop user acceptance test plans and procedures for end user testing, ensuring that all tests are conducted and documented according to standards agreed upon by the business unit and I.T. • Facilitate meetings for all levels of the organization. • Provide status updates and reporting on assigned projects. What You Can Bring: • Bachelor’s degree with an emphasis in Business Administration, Computer Science or related field. • 5+ years’ experience as an Analyst. • Ability to see the big picture while having an exceptionally detail-oriented focus. • Strong (Advanced) proficiency with Excel is required. • Strong organizational and time management skills with experience in meeting deadlines. • Experience managing multiple projects with ability to make changes when needed. • Experience working in both a team and individual environment. • Strong technical, analytical, interpersonal and communication skills, both oral and written. How American Income Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life: • Competitive compensation designed to reflect your expertise and contribution. • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. • Robust life insurance benefits and retirement plans, including company-matched 401k plan. • Paid holidays and time off to support a healthy work-life balance. • Parental leave to help our employees welcome their new additions. • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. • Company-paid counseling for assistance with mental health, stress management, and work-life balance. • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. • Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters. Required Skills Required Experience