Givebutter

Create wireframes, mockups, and prototypes within Figma while ensuring high-quality, pixel-perfect designs. Communicate design ideas effectively to engineers, product managers, and other stakeholders, and assist in mentoring design talent across the organization. | Candidates should have 6+ years of product design experience with a strong portfolio demonstrating end-to-end ownership of complex design problems. Advanced proficiency in Figma and a solid understanding of UI/UX principles, including accessibility and responsive design, are essential. | Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Use of the Givebutter platform is completely free with a 100% transparent tip-or-fee model. Givebutter has been certified as a Great Place to Work® in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories. Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way. Role Description Givebutter is seeking an experienced Senior Product Designer to join our team and play a key role in shaping our product experience. In this position, you’ll drive design strategy and execution for major product initiatives, working closely with Product and Engineering leadership to transform complex business requirements into pixel-perfect, elegant, user-centered solutions. You’ll be a part of evolving our design language and systems and helping champion design excellence at Givebutter. This is an exciting opportunity to help build a world-class platform that empowers the next generation of changemakers. We want to hear from people who… Have a proven track record of designing for world-class, category-defining products demonstrated through a portfolio showcasing measurable business impact and sophisticated problem-solving 🏆 Balance pixel-perfect execution with strategic thinking and business impact Build strong relationships across departments and influence product direction through design thinking Excel at solving complex product challenges through innovative design approaches Have experience designing for web and native apps with a clear understanding of how to adapt to the unique aspects of each platform Have worked on CRM, contact management, or data-rich B2B products Experience designing products with highly complex workflows, lifecycle, or multi-step tools Thrive in ambiguous environments and can transform high-level business objectives into concrete design solutions Responsibilities Create wireframes, mockups, prototypes within Figma Excellent attention to detail and ability to deliver high-quality, pixel-perfect designs Communicate design ideas written and verbally to engineers, product managers, and other stakeholders Ability to manage stakeholders and communicate across ambiguous projects Assist in mentoring design talent, influence design culture, and create knowledge sharing structures across the organization Leverage AI tools like Cursor, v0.dev, Claude, Figma Make, and ChatGPT, to accelerate product prototyping, align direction, and faster decision making across teams Requirements 6+ years of product design experience, with a proven track record of leading successful product initiatives Strong portfolio demonstrating end-to-end ownership of complex design problems and launched features Advanced proficiency in Figma and modern design tools Expert understanding of UI/UX principles, including accessibility, responsive design, and platform-specific patterns Experience working directly with engineering teams to ensure high-quality implementation Excellent attention to detail and ability to deliver high-quality, pixel-perfect designs Proficient understanding of interaction patterns for both desktop and mobile web applications Excellent stakeholder management and communication skills Track record of using metrics and user research to inform design decisions More about Givebutter Benefits Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville). Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts. Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents. Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership. 401k: We offer a 3% 401k match for all eligible employee's. Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays. Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team. Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora. Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology. Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter. Professional Development: We offer learning and development reimbursement opportunities. Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for. Interview Process Below is a high-level outline of our standard interview process Recruiter Screen: A 30-minute conversation to learn more about your background, walk through the role, and ensure mutual alignment on expectations, values, and logistics. Hiring Manager Interview: A deeper dive into your relevant experience, skillset, and working style. This is your first opportunity to connect directly with the person who may be your future manager. Assessment (technical or non-technical): This stage will vary based on the role. It could involve a live coding session, case study, or take-home project. Some roles may include two parts to this stage to evaluate both practical skills and problem-solving approaches Values Interview: A conversation with team members focused on how you align with our core values and leadership principles. References: We connect with a few folks you’ve worked closely with to get a better picture of your working style and impact. Offer: If all goes well, we’ll move to the offer stage! Please note, we will have an AI note-taking tool join most of our interviews. Hi potential new butterslice! A recent study from LinkedIn showed that most women apply to jobs only when they meet 100% of the requirements, whereas men will hit the apply button if they hit 60%. Givebutter is committed to building a diverse and inclusive team. So to the women and nonbinary folks out there feeling unsure if you're a perfect fit, we strongly encourage you to apply!

Support and guide nonprofit organizations in fundraising success through platform adoption and strategic advice. | Experience in customer success, fundraising, nonprofit development, or related tech support roles, with strong communication and relationship-building skills. | Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Use of the Givebutter platform is completely free with a 100% transparent tip-or-fee model. Givebutter has been certified as a Great Place to Work® in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories. Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way. Role Description Givebutter is hiring an outstanding Customer Success Manager with a combination of post-sales and fundraising expertise who can leverage every resource available to our customers to steward them to fundraising success. As a member of our growing team, you will have the opportunity to support the fundraising efforts of our highest-raising nonprofit and enterprise customers. The CSM’s role is to drive adoption, value realization, growth, and renewals across a scaled portfolio while maintaining a high level of value to our customers. You’ll be focused on helping organizations optimize their fundraising, leveraging Givebutter’s many products and features, starting post onboarding and continuing through ongoing account retention. CSMs work regularly with cross-functional internal teams (including Sales, Onboarding, Marketing, Support, and Product, Design, & Engineering) to surface customer feedback and improve the entire customer experience. We want to hear from people who… Understand fundraising, donor engagement, or nonprofit development and can apply that knowledge to customer success. Have hands-on experience in post-sales customer success or account management roles in tech, including supporting customers in using software, troubleshooting issues, and identifying upsell opportunities. Are always making connections. Whether it’s with a major donor, a new volunteer, or a board member, you naturally find common ground. Are confident! Much of your work is prescriptively guiding and helping users to execute the customer-focused solutions you propose to reach their fundraising goals. You’ll also be their internal advocate, surfacing and championing user requests. Are natural relationship builders who can quickly earn trust with nonprofit leaders and stakeholders in order to drive value realization through product adoption strategies. Are tech savvy and comfortable teaching others how to use software tools. Thrive in a collaborative, fast paced environment and enjoy connecting the dots between customer needs and business goals. Responsibilities Serve as a lead point of contact for high value customer accounts, developing trust and building relationships with key stakeholders, while guiding them through adoption and best practices to accelerate their fundraising goals on Givebutter Become a subject expert in the Givebutter platform and leverage fundraising expertise to assist with fundraising strategy via email, Zoom, and phone calls Assist with the creation and maintenance of educational materials, including best practice and workflow guides, for all of Givebutter’s customers Lead discovery sessions to align engagement requirements with organizational outcomes and identify key stakeholder responsibilities within an actionable plan Lead and develop Customer Impact sessions to support scaled, 1:Many community based learning for high impact use cases and workflows Provide use-case and product-based training and strategy guidance to help customers optimize campaigns and reach their fundraising and donor engagement outcomes. Continuously identify and improve gaps in implementation and customer success processes, contributing to the development of scalable, repeatable best practices Surface and analyze customer feedback to drive product improvements and inform team strategy. Partner with Sales, Product, Support, and other internal teams to ensure a seamless customer experience. Requirements Preferred: 1-3 years of experience working for a nonprofit organization in fundraising or donor development; this is essential for understanding our customers. Experience in marketing fundraising campaigns is a plus. 2-5 years of experience in a sales or post-sales role as a Customer Success Manager, Account Manager, Account Executive, or similar. Ability to manage multiple accounts independently with a customer-first mindset and consultative approach. Experience working toward KPIs or variable compensation tied to customer outcomes. Experience working with nonprofit CRMs and online fundraising tools Excellent written and verbal communication skills. You’ll need to be able to communicate clearly to customers, and as a remote team, most of our communication is written Excellent communication and emotional intelligence with experience in building relationships and collaborating cross-functionally. More about Givebutter Benefits Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville). Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts. Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents. Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership. 401k: We offer a 3% 401k match for all eligible employee's. Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays. Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team. Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora. Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology. Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter. Professional Development: We offer learning and development reimbursement opportunities. Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for. Interview Process Below is a high-level outline of our standard interview process Recruiter Screen: A 30-minute conversation to learn more about your background, walk through the role, and ensure mutual alignment on expectations, values, and logistics. Hiring Manager Interview: A deeper dive into your relevant experience, skillset, and working style. This is your first opportunity to connect directly with the person who may be your future manager. Assessment (technical or non-technical): This stage will vary based on the role. It could involve a live coding session, case study, or take-home project. Some roles may include two parts to this stage to evaluate both practical skills and problem-solving approaches Values Interview: A conversation with team members focused on how you align with our core values and leadership principles. References: We connect with a few folks you’ve worked closely with to get a better picture of your working style and impact. Offer: If all goes well, we’ll move to the offer stage! Please note, we will have an AI note-taking tool join most of our interviews. Hi potential new butterslice! A recent study from LinkedIn showed that most women apply to jobs only when they meet 100% of the requirements, whereas men will hit the apply button if they hit 60%. Givebutter is committed to building a diverse and inclusive team. So to the women and nonbinary folks out there feeling unsure if you're a perfect fit, we strongly encourage you to apply!