GitLab

Own and develop the AI control plane product, defining strategy, roadmap, and features to ensure secure, compliant, and scalable AI adoption. | Extensive experience in product management of complex, technical SaaS products, with a focus on governance, controls, and enterprise AI capabilities; strong understanding of security, compliance, and AI lifecycle. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As the Principal Product Manager, AI Governance, you'll own GitLab's AI control plane end-to-end — the set of capabilities that give organizations visibility, control, and confidence as they adopt AI across the DevSecOps lifecycle. This spans governance and policy management, admin and access controls, subscription and entitlement management, usage analytics and reporting, audit and compliance, and the platform experiences that make AI trustworthy and manageable at enterprise scale. You'll report to the Vice President of Product for AI and partner closely with engineering, design, security, and cross-functional stakeholders to define outcomes, make tradeoffs, and ship iteratively for large organizations. In your first year, you'll focus on establishing a clear product strategy for AI Governance, translating customer demand into a prioritized roadmap, and delivering foundational capabilities that set teams up for secure, compliant, and scalable use of AI across GitLab. Some examples of our projects: Designing and delivering admin and governance experiences for AI analytics, including controls that support enterprise adoption. Building subscription and entitlement controls that help organizations manage and scale AI analytics usage across teams. What you'll do Own the product strategy and end-to-end roadmap for AI Governance and the AI control plane, covering policy and access management, subscription and usage controls, analytics and reporting, audit and compliance, and admin configuration — all focused on unlocking broad, confident enterprise adoption of GitLab's AI capabilities. Define and drive the governance model for AI across GitLab, including hierarchical policy controls, feature-level toggles, role-based access, data-handling settings, and model-selection preferences that give organizations the granularity they need. Partner closely with engineering, design, security, data, legal, and cross-functional product partners (including AI Platform, Identity, and Fulfillment teams) to define requirements, align dependencies, and deliver a cohesive AI control plane that integrates cleanly across the product. Translate customer and field feedback into clear problem statements, prioritized outcomes, and pragmatic releases that improve usability, manageability, and trust in AI-powered capabilities at scale. Establish success metrics for AI Governance — including adoption, activation, policy coverage, and compliance posture — and use data-informed insights to guide prioritization, measure impact, and continuously improve the product. Operate as a technical, high-autonomy product leader, bringing clarity to ambiguous problem spaces, mentoring other product managers, and representing the governance perspective in broader AI product and platform decisions. What you'll bring Extensive product management experience owning complex, technical products end-to-end — from customer discovery and strategy through roadmap execution and delivery — ideally in B2B SaaS platforms. Proven experience building governance, admin, or control-plane products for AI, data, or platform capabilities, including policy management, access controls, configuration frameworks, and multi-tenant administration. Strong understanding of AI product lifecycle and enterprise adoption patterns, including how organizations evaluate, pilot, and scale AI capabilities and the governance requirements that gate each stage. Experience shipping enterprise readiness capabilities that drive broad adoption, such as admin settings, subscription and seat controls, usage analytics, audit logging, and policy-driven configuration. Working knowledge of security, compliance, and regulatory concepts as they relate to AI products, including data residency, model governance, access controls, auditability requirements, and emerging AI policy frameworks (e.g., EU AI Act, NIST AI RMF). Ability to translate complex, technical concepts — model behavior, data flows, policy logic — into clear product requirements, customer-facing value, and internal alignment across cross-functional stakeholders. Strong customer empathy and experience partnering with enterprise customers, security teams, and compliance stakeholders to understand constraints, validate problems, and prioritize the highest-impact investments. Remote-Global The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $180,000—$250,000 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Define and execute product strategy for AI developer tools focusing on CLI and IDE experiences, collaborating with engineering and design teams, and validating usability with developers. | Experience owning developer-facing products, strong technical background, familiarity with AI coding assistants, and experience in shaping product roadmaps for CLI-first experiences. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As the Staff Product Manager for AI Developer Tools, you'll lead the strategy and roadmap for how developers use GitLab Duo where they already work, on the command line and in their IDE. You'll be building on GitLab's CLI vision of supporting developers across key workflows: configuration management, contribution (issues, merge requests, and pipelines), automation of repetitive tasks, and flexibility for diverse engineering practices. Your focus is bringing AI-native experiences to these workflows through the CLI and IDE extensions. Some strategic areas you may work on: Building a best-in-class GitLab Duo CLI experience that fits naturally into real-world command line workflows, with a focus on extending agnetic capabilities like intelligent assistance and deeper GitLab Duo Chat integration. Developing and evolving IDE extensions that bring GitLab Duo into developers' day-to-day coding environments, complementing the command line experience. What you'll do Define and drive product strategy for GitLab's AI Developer Tools, with a focus on command line interface (CLI) experiences and IDE extensions that fit naturally into developers' daily workflows. Partner closely with engineering, design, and cross-functional stakeholders to translate developer needs into clear problem statements, prioritized roadmaps, and shippable increments. Own the roadmap and execution for the CLI as a primary deliverable, making tradeoffs that balance developer experience, product quality, and iterative delivery. Lead discovery with real software developers (including hands-on testing of workflows) to validate usability, measure impact, and continuously improve end-to-end experiences on the command line and in the IDE. Coordinate launches and ongoing iteration for new capabilities, aligning release readiness across product, engineering, and go-to-market partners as needed. Stay current on the AI coding assistant landscape and developer tool expectations, using competitive and market insights to inform product decisions without losing focus on GitLab's differentiated platform approach. Contribute as a senior individual contributor on the AI Product team, collaborating with a close-knit group of teammates and reporting to the Vice President of Product for AI. What you'll bring Product management experience owning developer-facing products from discovery through launch (for example, B2B SaaS, developer platforms, or tooling). Strong technical foundation, including hands-on software development experience and comfort working day-to-day in the command line. Familiarity with the AI coding assistant landscape, integrated developer workflows, and how modern developer tools are evaluated and adopted, including competitive offerings in this space. Experience defining product strategy, shaping roadmaps, and partnering closely with engineering to ship high-quality CLI-first experiences (for example, AI agent workflows or AI-assisted development on the command line). Openness to learning and iteration, with a self-directed approach to staying current on developer tooling trends and the fast-moving AI ecosystem. Remote-Global The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $170,000—$240,000 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Lead multiple teams building application security scanning capabilities, setting priorities, shaping architecture, and managing agile processes. | Experience leading technical teams, understanding of application security, especially in software composition analysis and dynamic application security testing, and familiarity with containerization and open source security tools. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As an Engineering Manager for Composition Analysis and Dynamic Analysis, you’ll lead multiple teams building the application security scanning capabilities that help GitLab customers find and fix vulnerabilities in their software supply chain and web applications. You’ll guide engineers working on software composition analysis, container scanning, API security, dynamic application security testing, and fuzz testing, and you’ll be responsible for setting priorities, shaping product architecture, and running agile processes across these groups so that our security offerings stay effective, reliable, and easy to use in real DevSecOps environments. You’ll balance complex, security-focused roadmaps, author project plans that span both groups, and coordinate their work so that customers get a cohesive, end-to-end application security experience within GitLab. In your first year, you’ll drive key initiatives like auto-remediation of vulnerable packages, scanning unmanaged C/C++ dependencies, static reachability analysis at the function level, snippet detection for open source dependencies, and significant improvements to the DAST crawler’s efficiency and stability. Some examples of our projects: • Designing auto-remediation workflows for vulnerable open source and third-party dependencies • Improving the DAST crawler to provide more consistent and reliable coverage of modern web applications What you’ll do • Lead engineers across the Composition Analysis and Dynamic Analysis groups, setting clear priorities and expectations. • Drive key security initiatives, including auto-remediation of vulnerable software packages, scanning unmanaged C/C++ dependencies, static reachability analysis, and snippet detection for open source dependencies. • Improve Dynamic Analysis Security Testing (DAST) capabilities by enhancing the crawler for efficiency, stability, and consistent web application traversal. • Balance priorities and resources across multiple security-focused engineering teams to ensure sustainable delivery and high-quality outcomes. • Author and maintain project plans for epics spanning both groups, aligning work, identifying dependencies, and avoiding duplication of effort. • Run agile project management processes for multiple teams, including planning, estimation, and continuous improvement of delivery practices. • Provide guidance on the architecture of security products, ensuring that software composition analysis and dynamic analysis solutions are robust and scalable. • Collaborate closely with Composition Analysis and Dynamic Analysis teams to ensure consistent, complementary approaches to application security across GitLab’s platform. What you’ll bring • Background leading multiple technical teams or groups, ideally in application security or related domains • Practical understanding of software composition analysis, including how to assess and manage risks in application dependencies • Knowledge of dynamic application security testing (DAST), API security, and web application security testing techniques and tools • Familiarity with containerization technologies, package managers, and dependency management systems • Experience working with or around open source security tooling (for example, OWASP ZAP, Trivy, or similar tools) • Ability to plan and run agile project management processes across several teams, including coordinating priorities and dependencies • Skill in guiding product and architecture decisions for security scanning tools, balancing technical constraints with customer needs • Openness to candidates with transferable experience in security engineering, DevSecOps, or vulnerability management who are motivated to grow in application security leadership About the team The Composition Analysis and Dynamic Analysis teams sit within GitLab’s security product area and focus on building and improving our application security scanning capabilities across the DevSecOps platform. Together, these groups own core features such as software composition analysis, container scanning, API security, dynamic application security testing, fuzz testing, and related remediation workflows. You’ll lead a distributed group of security-focused engineers who collaborate asynchronously across time zones using GitLab itself for planning, code review, and delivery. The team is currently focused on advancing capabilities like auto-remediation of vulnerable packages, scanning unmanaged C/C++ dependencies, static reachability analysis, snippet detection for open source dependencies, and improving the DAST crawler for more efficient, stable coverage of modern web applications, while keeping architectures aligned and approaches consistent across both groups. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $131,600—$282,000 USD How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Advise on legal issues across the product lifecycle, support AI-related product development, and manage licensing and compliance. | JD or equivalent, experience with software development legal issues, open source licensing, and familiarity with AI regulation. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As Legal Counsel, Product, you'll be the legal partner for the GitLab teams building and shipping our products and services. You'll help product, engineering, and marketing move quickly while managing risk by giving practical guidance on product development, intellectual property, open source licensing, and regulatory questions. You'll get involved early in the development lifecycle to surface issues before they become blockers, keep agreements and playbooks current, and help GitLab stay ahead of evolving regulation so teams can ship with confidence in a globally distributed, asynchronous environment. What You’ll Do Advise product and engineering teams on legal issues across the product development lifecycle, flagging risks early and recommending practical paths forward. Provide legal support for AI-related product development, including data retention practices, model vendor terms and acceptable use policies, opt-in flows, and customer-facing AI documentation. Partner with procurement legal on vendor and product-related agreements, including reviews of AI model vendor contracts, partnership terms, and procurement escalations. Support commercial legal with product and intellectual property (IP) guidance during customer negotiations, and help maintain field enablement materials as features evolve. Counsel on open source licensing, including assessing license obligations for new dependencies and advising on upstream license changes that affect how GitLab builds and distributes software. Draft, maintain, and improve legal templates, internal policies, and playbooks that enable teams to make consistent decisions with clear guidance. Review product marketing materials for accuracy, and advise on advertising, trademark, and brand questions to ensure product claims are defensible and aligned with how features work. Monitor changes in law and emerging legal risks, especially AI regulation, and propose process improvements that strengthen how GitLab ships and markets products responsibly. What You’ll Bring JD/LLB or local law degree equivalent and admission to state bar or analogous governing body. Experience counseling product and engineering teams on matters across the software development lifecycle Working knowledge of open source licensing concepts and how they apply to software development and distribution Experience drafting, reviewing, and improving commercial agreements, templates, and internal policies, with the ability to give practical guidance that scales Sufficient grounding in privacy frameworks to spot issues and partner effectively with privacy colleagues Familiarity with legal issues related to AI product development and emerging AI regulation, and willingness to build expertise in new areas as regulations and product capabilities evolve Ability to engage with technical and business stakeholders, communicate clearly in writing, and work effectively in a remote, globally distributed, asynchronous environment Comfort using technology daily, learning new tools quickly, and improving workflows through clear documentation and process improvement About the team You'll join GitLab's Product Legal team, a small group within Legal and Corporate Affairs that partners with product, engineering, and marketing to help GitLab build, ship, and market products responsibly while managing legal risk. The team works closely with GitLab's Privacy team and supports work across product development, intellectual property, open source licensing, AI, commercial and vendor agreements, and marketing review. As an all-remote team, we collaborate asynchronously across time zones with clear communication and strong documentation to keep guidance consistent and scalable. A key focus for the team is staying ahead of fast-changing regulations while building templates, playbooks, and workflows that help teams move quickly with clear guardrails as GitLab's products and features evolve. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $121,000—$259,200 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Manage a book of business, prospect new clients, and articulate product value to drive sales in the financial services sector. | Experience in SaaS sales, strong communication skills, and technical understanding of development tools and open source software. | An overview of this role Commercial Account Executives are the primary point of contact between prospective and existing customers of GitLab within the top end of the mid-market, which currently works with companies that employ between 250 to 3,999 employees in the Financial Services space. These GitLab team members manage the spectrum of project sizes, ranging from small fast growing teams in smaller agile organizations to complex enterprise projects advising on the journey with GitLab to achieve specific business outcomes. Commercial AEs work closely in tandem with the business development team and sales management to manage a broad book of business spread over a large opportunity value range and focus on exceeding client expectations. What you'll do • Meet or exceed quota while fostering strong customer relationships • Articulate the value of GitLab to our Commercial prospects and customers in the US Financial Services segment • Take ownership of and act as the CEO for the book of business in your territory: • Document the buying criteria & process, next steps & owners • Build a strong pipeline through a healthy cadence of prospecting activity • Prospect and close new business to expand your territory • Ensure adoption of our solutions and do your best to avoid churn and contraction • Work and collaborate with our Partner ecosystem to drive new business and value for our customers • Create an accurate forecast for each quarter against your plan/budget • Drive attendance to our events, which you will be part of to further network with current and prospective customers • Contribute to root cause analyses on wins/losses. • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team. • Contribute to documenting improvements in our sales handbook • Collaborate with cross-functional teams, such as Customer Success, Renewals, Sales Development, etc. to provide account leadership, ensuring a good outcome for our customers in the pre- and post-sales process • Be the voice of the customer by contributing product ideas to our public issue tracker • Master MEDPICC and Command of the Message on all opportunities What you'll bring • A true desire to see customers benefit from the investment they make with GitLab • Demonstrated progressive experience with SaaS sales through pitching on value to development team (preferably devops) • Interest in GitLab, and open source software • Ability to leverage established relationships and proven sales techniques for success • Effective communicator, strong interpersonal skills • Motivated, driven and results oriented • Excellent negotiation, presentation and closing skills • Preferred experience with Git, Software Development Tools, Application Lifecycle Management • You share our values, and work in accordance with those values. • Ability to travel regularly to meet with customers in person and comply with the company’s travel policy Remote-Global Remote-Global The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $79,900—$141,000 USD

Advise product and engineering teams on legal issues across the product development lifecycle, especially related to AI and open source licensing. | JD or equivalent, experience with software development legal issues, open source licensing knowledge, and familiarity with AI regulation. | Job Description: • Advise product and engineering teams on legal issues across the product development lifecycle, flagging risks early and recommending practical paths forward. • Provide legal support for AI-related product development, including data retention practices, model vendor terms and acceptable use policies, opt-in flows, and customer-facing AI documentation. • Partner with procurement legal on vendor and product-related agreements, including reviews of AI model vendor contracts, partnership terms, and procurement escalations. • Support commercial legal with product and intellectual property (IP) guidance during customer negotiations, and help maintain field enablement materials as features evolve. • Counsel on open source licensing, including assessing license obligations for new dependencies and advising on upstream license changes that affect how GitLab builds and distributes software. • Draft, maintain, and improve legal templates, internal policies, and playbooks that enable teams to make consistent decisions with clear guidance. • Review product marketing materials for accuracy, and advise on advertising, trademark, and brand questions to ensure product claims are defensible and aligned with how features work. • Monitor changes in law and emerging legal risks, especially AI regulation, and propose process improvements that strengthen how GitLab ships and markets products responsibly. Requirements: • JD/LLB or local law degree equivalent and admission to state bar or analogous governing body. • Experience counseling product and engineering teams on matters across the software development lifecycle • Working knowledge of open source licensing concepts and how they apply to software development and distribution • Experience drafting, reviewing, and improving commercial agreements, templates, and internal policies, with the ability to give practical guidance that scales • Sufficient grounding in privacy frameworks to spot issues and partner effectively with privacy colleagues • Familiarity with legal issues related to AI product development and emerging AI regulation, and willingness to build expertise in new areas as regulations and product capabilities evolve • Ability to engage with technical and business stakeholders, communicate clearly in writing, and work effectively in a remote, globally distributed, asynchronous environment • Comfort using technology daily, learning new tools quickly, and improving workflows through clear documentation and process improvement Benefits: • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support

Lead and manage a team of UX designers, drive strategic UX initiatives, and collaborate with cross-functional teams to improve product experience. | Extensive experience managing remote design teams, designing for large-scale enterprise platforms, and strategic UX planning. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role GitLab is looking for a Product Design Manager to join the Platforms & Plan stage. As a design leader, you own the delivery of UX commitments, are always looking to improve productivity, and are responsible for the user experience in the product. While you are credible as a designer and know the details of what product designers work on, your time is spent hiring a world-class team and putting them in the best position to succeed. This is an incredibly exciting time to join the Platforms & Plan stages - You will be facilitating the introduction of our new “Organizations” and “Teams” objects, which will help our customers scale better and in more flexible ways. You will also support the Plan team in their adoption of these objects that unlock new ways of planning, visualizing and analyzing work. You'll be working closely with the Product Management and Engineering teams to execute on the product roadmap and priorities. Some examples of our projects: Organizations Teams Work Items Saved Views What you’ll do Proactively identify large, strategic UX opportunities that span both inside your areas and across the product. Work with other product design managers, staff, and principal product designers to drive cross-product initiatives through awareness and prioritization. Identify strategic user research initiatives that span multiple stage groups (and possibly the entire product), and work with other product design/research managers to organize research efforts. Be a frequent and active participant in milestones by reviewing UX deliverables (such as research and designs) that your team creates, and provide feedback to ensure high-quality output. Communicate the value of UX to cross-functional GitLab team members and work with them to leverage the product development flow. Help the product teams of areas you support to prioritize UX initiatives including Deferred UX, triage and resolution of UX bugs, and overall usability improvements to the product. Lead UX Scorecard initiatives in order to consistently measure the experience of your product areas and show improvements over time. Contribute to product direction conversations, with emphasis on leading the experience vision for your product areas. Hire, grow and retain a world-class team of Designers. What you’ll bring Experience managing a group of designers remotely, who work on complex products. Deep experience designing for large-scale enterprise platforms. Experience defining/executing on the high-level strategy (the why) and creating design deliverables (the how) based on research. Experience driving organizational change with cross-functional stakeholders, including Product Management and Engineering. Solid visual awareness with understanding of basic design principles and accessibility. You share our values, and work in accordance with those values. You possess leadership qualities needed to thrive at Gitlab. Ability to use GitLab. About the team You will work closely with two designers, with the opportunity to hire a third this year. You will collaborate with the Group Product Manager and Senior Engineering Manager to improve team communication and maintain excitement about the opportunities ahead. You can learn more about what our teams are working on by visiting a few of our direction pages: Platforms Plan The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $150,000—$240,000 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Lead and optimize talent acquisition processes, systems, and analytics to support scalable hiring operations globally. | Experience in talent acquisition operations, system configuration, change management, and leading distributed teams, with proficiency in Greenhouse and Workday. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role GitLab is seeking a Senior Manager, Talent Acquisition Enablement and Operations to drive scalability, optimization, and operational excellence across our global talent acquisition function. This role will be instrumental in building and evolving the systems, processes, and tools that enable our recruiting teams to operate efficiently and effectively as we continue to scale our workforce strategically across key geographies. As a key member of the Talent Acquisition leadership team, you will partner closely with recruiting leaders, Finance, People Operations, and technology teams to optimize our talent acquisition technology stack, drive data-driven decision making, and lead critical change management initiatives that support our evolving hiring strategy. What You’ll Do Design, implement, and continuously optimize talent acquisition processes, workflows, and systems to drive efficiency, consistency, and scalability across global recruiting operations Serve as the primary owner and administrator for Greenhouse ATS, partnering with technical teams to configure workflows, build reporting capabilities, and ensure seamless integration with Workday HRIS Lead talent acquisition enablement initiatives including recruiter onboarding, ongoing training programs, process documentation, and the creation of resources that enable teams to execute effectively Drive change management for major talent acquisition transformations, including communication planning, stakeholder engagement, training development, and adoption tracking Build and maintain comprehensive reporting and analytics frameworks that provide visibility into recruiting metrics, capacity planning, and operational performance across regions and functions Partner with Finance and People Operations teams to ensure alignment between talent acquisition systems, workforce planning processes, and organizational design initiatives Identify opportunities for automation and process improvement, leveraging technology to reduce manual work and increase recruiter productivity Manage vendor relationships and evaluate new tools and technologies to enhance talent acquisition capabilities What You’ll Bring Prior leadership experience in talent acquisition operations, enablement, or related roles supporting recruiting at scale Prior people management experience leading geographically distributed teams Expert-level proficiency with Greenhouse ATS including administration, configuration, reporting, and workflow optimization Strong working knowledge of Workday HRIS with experience integrating recruiting and HR systems Demonstrated track record of building scalable processes and systems from the ground up in high-growth environments Exceptional change management skills with experience leading organizational transformations and driving adoption of new processes or tools Strong analytical capabilities with experience building reporting frameworks, analyzing recruiting metrics, and translating data into actionable insights Excellent project management skills with ability to manage multiple complex initiatives simultaneously, utilizing strong communication skills (written and verbal) Collaborative partnership approach with ability to influence stakeholders at all levels without direct authority Systems thinking mindset with ability to see connections between processes, tools, and organizational strategy Comfort with ambiguity and ability to operate effectively in a fast-paced, evolving environment How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $114,200—$244,800 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Develop and execute internal communication initiatives, manage editorial calendars, and craft content that fosters engagement and reflects company values. | Experience in internal communications, employee engagement, creating engaging content for diverse audiences, managing multiple projects, and familiarity with engagement platforms. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As the Senior People Communications & Engagement Strategist, you will help GitLab team members stay informed, connected, and inspired by planning and executing clear, thoughtful internal communications across our global, all-remote workforce. You’ll own and maintain an internal editorial calendar spanning key channels like our company-wide newsletter, manager updates, executive videos, and other formats so the right people get the right information at the right time. You’ll partner closely with People Group program owners, cross-functional teams, and subject matter experts to shape communication and engagement initiatives that support change management, amplify company goals, and reflect GitLab’s mission, culture, and values. You’ll use your written and visual storytelling skills to surface team member stories, listen for feedback and themes, and turn insights into actions that strengthen inclusion, belonging, and the overall team member experience in your first year and beyond. Some examples of our projects: • Annual engagement survey communications, and team member storytelling • Values awards, GiveLab, and company-wide culture and recognition campaigns What You’ll Do • Develop and execute proactive internal communication initiatives, programs, and events that keep GitLab team members informed, connected, and engaged, as measured by engagement survey results, participation rates, and internal channel analytics • Own and maintain the internal editorial calendar and project tracker across channels such as the company-wide newsletter, manager communications, executive videos, and other formats, ensuring on-time delivery and a consistent cadence across channels as tracked in project plans and channel metrics • Partner with People Group program owners, cross-functional teams, and subject matter experts to design and deliver clear, empathetic communication strategies for key initiatives and announcements, resulting in timely, high-quality communications that improve understanding and adoption of People Group initiatives as reflected in feedback and engagement scores • Plan and run communication and engagement campaigns for programs like the annual engagement survey, values awards, and GiveLab to foster culture and strengthen connection to GitLab, driving year-over-year increases in engagement survey participation, recognition nominations, and campaign interaction rates • Create written and visual content that brings team member stories to life and highlights company goals, values, and achievements across our global, all-remote workforce, optimizing content based on performance metrics such as open rates, click-through rates, and views • Monitor feedback and sentiment from team members to identify communication needs, surface themes, and recommend data-informed improvements to the team member experience, using tools such as engagement surveys, pulse checks, and feedback channels to quantify impact over time • Coordinate timelines, approvals, and delivery for multiple concurrent communications, ensuring consistency of message, tone, and brand across all internal channels, and meeting agreed service-level expectations for response times, review cycles, and on-time launches • Model and reinforce GitLab’s mission, culture, and values in all communication and engagement efforts, helping leaders and stakeholders communicate with clarity and transparency, and contributing to improved perceptions of communication, culture, inclusion, and belonging as reflected in engagement survey and feedback results What You’ll Bring • Experience in internal communications, employee engagement, corporate communications, or related areas such as human resources, marketing, or program management • Skill in creating clear, engaging written and visual communications for diverse, global internal audiences • Ability to plan, manage, and prioritize multiple concurrent projects while maintaining an organized editorial calendar and meeting deadlines • Familiarity with employee engagement or intranet platforms (for example, Simpplr or similar tools) and comfort learning new systems • Comfort collaborating asynchronously with cross-functional partners and subject matter experts to shape communication plans and campaigns • Experience developing change management communications with clarity, empathy, and alignment to company and People goals • Experience in supporting large-scale virtual company events and meetings (All Hands, Fireside Chats, and Ask-Me-Anything) • Demonstrated ability to take initiative, work independently with limited direction, and follow through on commitments in an all-remote environment • Alignment with GitLab’s values, including a focus on inclusion, belonging, and surfacing team member stories; candidates with transferable skills or non-traditional backgrounds are encouraged to apply About the team The People Communications & Engagement team informs and connects GitLab team members by delivering clear, transparent messaging and engagement programs that support People Group initiatives and company-wide priorities. We partner with program owners and cross-functional stakeholders across regions to plan and run company events, manage internal channels like newsletters and manager updates, and spotlight notable work and team member stories in an all-remote, asynchronous environment. Together, we focus on strengthening inclusion and belonging, improving the team member experience, and helping leaders communicate change and strategy in ways that are consistent, empathetic, and aligned with GitLab’s mission, culture, and values. How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Lead security architecture and design for Core DevOps, identifying systemic risks and developing security standards. | Deep expertise in CI/CD pipeline security, source code management security, and experience influencing engineering security practices. | An overview of this role We are seeking a Staff Product Security Architect to join our Security Platforms & Architecture Team and serve as our strategic security partner for GitLab’s Core DevOps organization. In this role, you’ll work directly with technical leadership across our Plan, Create, Verify, and Package stages to anticipate security challenges, drive risk reduction, and enable secure-by-default development of our CI/CD platform. You'll be the primary security architect for Core DevOps, developing deep expertise in pipeline security, source code management, and DevOps toolchain risks. You'll maintain tight alignment with Core DevOps tech leads to understand their roadmap, identify emerging security needs early, and coordinate comprehensive security coverage across our Application Security team. This is a high-visibility role with significant influence across one of GitLab's most critical product areas. What you’ll do • Serve as the dedicated security architect and strategic partner for Core DevOps functional leadership, developing deep understanding of their priorities, challenges, and roadmap • Lead security architecture and design work for strategic Core DevOps initiatives, providing clear direction and proactive guidance to cross-functional teams • Identify, assess, and drive reduction of systemic security risks in the Product Security Risk Register related to CI/CD pipelines, source code management, and DevOps workflows • Anticipate security challenges in upcoming Core DevOps initiatives and propose architectural solutions before they reach critical implementation phases • Coordinate with Application Security engineers to ensure comprehensive security review coverage, providing context and priority guidance for Core DevOps work • Conduct security architecture reviews for large strategic projects across Plan, Create, Verify, and Package stages • Develop and communicate security standards and patterns specific to CI/CD security, enabling teams to make sound security decisions independently • Collaborate with Security Research team members conducting proactive security exploration in the Core DevOps domain • Cultivate strong relationships with Core DevOps technical leadership to maintain visibility into major initiatives and drive security outcomes What you’ll bring • Deep expertise in CI/CD pipeline security, including runner isolation, secrets management, artifact security, and supply chain attack prevention • Strong understanding of source code management security, including merge request workflows, code review security, branch protection, and access control patterns • Proven experience securing DevOps toolchains and identifying systemic risks in continuous integration and delivery systems • Demonstrated ability to build trusted relationships with engineering leadership and influence technical direction through expertise and collaboration • Track record of proactive security architecture work - identifying risks before they become incidents and designing preventive solutions • Strong background in application security with expertise in authentication/authorization, injection attacks, privilege escalation, and multi-tenant isolation • Experience translating complex security concepts into clear, actionable recommendations for technical audiences • Ability to operate strategically while remaining technically hands-on when needed • Nice to have: Experience with container registry and package management security; cryptographic systems and key management (SLSA framework); GraphQL security; AI-augmented development workflows; government security requirements (FedRAMP, NIST 800-171); security standards and frameworks (ISO 27001, SOC 2, PCI-DSS); and quantifying risk with security metrics or Key Risk Indicators About the team Security Architects are a part of our Security Platforms and Architecture team, who address complex security challenges facing GitLab and its customers to enable GitLab to be the most secure software factory platform on the market. Composed of Security Architecture, Security Research, and Application Security, we focus on systemic product security risks and work cross-functionally to mitigate them while maintaining Engineering’s development velocity. In FY27, we're implementing a new organizational model where each architect is dedicated to a specific functional area of GitLab's product, enabling deeper context, stronger relationships, and more proactive security guidance. As the Core DevOps architect, you'll be part of a team that includes architects focused on AI and the Sec Section, creating opportunities for collaboration on cross-cutting security challenges while maintaining specialized expertise in your domain. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $140,000—$260,000 USD

Lead security architecture and design for GitLab's Core DevOps platform, identifying systemic risks and developing security standards. | Deep expertise in CI/CD pipeline security, source code management security, and security architecture for DevOps environments, with proven experience in security risk mitigation and strategic collaboration. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role We are seeking a Staff Product Security Architect to join our Security Platforms & Architecture Team and serve as our strategic security partner for GitLab’s Core DevOps organization. In this role, you’ll work directly with technical leadership across our Plan, Create, Verify, and Package stages to anticipate security challenges, drive risk reduction, and enable secure-by-default development of our CI/CD platform. You'll be the primary security architect for Core DevOps, developing deep expertise in pipeline security, source code management, and DevOps toolchain risks. You'll maintain tight alignment with Core DevOps tech leads to understand their roadmap, identify emerging security needs early, and coordinate comprehensive security coverage across our Application Security team. This is a high-visibility role with significant influence across one of GitLab's most critical product areas. What you’ll do Serve as the dedicated security architect and strategic partner for Core DevOps functional leadership, developing deep understanding of their priorities, challenges, and roadmap Lead security architecture and design work for strategic Core DevOps initiatives, providing clear direction and proactive guidance to cross-functional teams Identify, assess, and drive reduction of systemic security risks in the Product Security Risk Register related to CI/CD pipelines, source code management, and DevOps workflows Anticipate security challenges in upcoming Core DevOps initiatives and propose architectural solutions before they reach critical implementation phases Coordinate with Application Security engineers to ensure comprehensive security review coverage, providing context and priority guidance for Core DevOps work Conduct security architecture reviews for large strategic projects across Plan, Create, Verify, and Package stages Develop and communicate security standards and patterns specific to CI/CD security, enabling teams to make sound security decisions independently Collaborate with Security Research team members conducting proactive security exploration in the Core DevOps domain Cultivate strong relationships with Core DevOps technical leadership to maintain visibility into major initiatives and drive security outcomes What you’ll bring Deep expertise in CI/CD pipeline security, including runner isolation, secrets management, artifact security, and supply chain attack prevention Strong understanding of source code management security, including merge request workflows, code review security, branch protection, and access control patterns Proven experience securing DevOps toolchains and identifying systemic risks in continuous integration and delivery systems Demonstrated ability to build trusted relationships with engineering leadership and influence technical direction through expertise and collaboration Track record of proactive security architecture work - identifying risks before they become incidents and designing preventive solutions Strong background in application security with expertise in authentication/authorization, injection attacks, privilege escalation, and multi-tenant isolation Experience translating complex security concepts into clear, actionable recommendations for technical audiences Ability to operate strategically while remaining technically hands-on when needed Nice to have: Experience with container registry and package management security; cryptographic systems and key management (SLSA framework); GraphQL security; AI-augmented development workflows; government security requirements (FedRAMP, NIST 800-171); security standards and frameworks (ISO 27001, SOC 2, PCI-DSS); and quantifying risk with security metrics or Key Risk Indicators About the team Security Architects are a part of our Security Platforms and Architecture team, who address complex security challenges facing GitLab and its customers to enable GitLab to be the most secure software factory platform on the market. Composed of Security Architecture, Security Research, and Application Security, we focus on systemic product security risks and work cross-functionally to mitigate them while maintaining Engineering’s development velocity. In FY27, we're implementing a new organizational model where each architect is dedicated to a specific functional area of GitLab's product, enabling deeper context, stronger relationships, and more proactive security guidance. As the Core DevOps architect, you'll be part of a team that includes architects focused on AI and the Sec Section, creating opportunities for collaboration on cross-cutting security challenges while maintaining specialized expertise in your domain. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $140,000—$260,000 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Partner with executive leadership to align technical and product strategies, lead organizational initiatives, and drive engineering and organizational health improvements. | Extensive experience in executive operations, strategic influence, large-scale technical program leadership, architectural depth, data-driven metrics implementation, and organizational design. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As the Technical Chief of Staff to the CTO, you'll scale the impact of GitLab's engineering leadership by closing the gap between technical vision and day-to-day execution. You'll partner closely with the CTO, executive leadership team, and senior engineers to align a multi-year technical vision with product strategy. You'll translate decisions into clear operating mechanisms and make sure they're documented in GitLab's Handbook to support our all-remote, asynchronous culture. You'll lead initiatives such as AI transformation and internal GitLab AI and large language model (LLM) feature testing. You'll define and implement unified metric frameworks to improve R&D quality and efficiency. You'll orchestrate the rhythm of business for the engineering organization, including staff meetings, quarterly business reviews, and offsites. In your first year, you'll be expected to establish trusted proxy relationships on behalf of the CTO, drive measurable improvements in engineering velocity and organizational health, and act as a key liaison for high-stakes moments, including board materials, M&A technical diligence, and major security or infrastructure incidents. Some examples of our projects: Partner with the PMO organization to eliminate friction, ensuring they can achieve the business outcomes of strategic programs such as Customer Zero. Work with the architecture team and ELT to define a "North Star" that aligns with the product vision and connects directly to individual teams. What you'll do Lead the execution of the CTO's 3-year technical vision by aligning engineering and product strategy with clear priorities and accountable owners. Drive the technical narrative and content for board materials, investor decks, and keynotes while owning competitive and market intelligence, including technical due diligence for potential acquisitions, to inform executive decisions and external storytelling. Guard and evolve the CTO's operating model by documenting decisions and processes in the GitLab Handbook and orchestrating the rhythm of business (staff meetings, quarterly business reviews, and offsites) to drive clear decisions, follow-through, and fewer unnecessary meetings. Lead GitLab's internal AI transformation as "Customer Zero," ensuring engineering teams adopt and rigorously test GitLab's AI and LLM capabilities and provide actionable feedback to Product. Implement and maintain standardized R&D metric frameworks such as DORA and SPACE to track and improve engineering quality, velocity, and efficiency. Partner with Finance, the executive leadership team, and the FinOps Technical Program Manager to steward the engineering budget and optimize infrastructure and cloud spend. Define and monitor organizational health metrics, collaborating with the People team on engagement, retention, and talent strategies while leading communication and change management for organizational pivots aligned with GitLab's values and mission across global teams. Serve as a trusted advisor and proxy to the CTO by synthesizing complex technical proposals into clear decision options, resolving executive-level escalations, unblocking cross-functional dependencies, and acting as a primary liaison during major security incidents or critical infrastructure issues, coordinating technical and executive communication to internal and external stakeholders. What you'll bring Executive Operations: 12+ years of experience, including 3+ years as a direct partner to an executive, managing an R&D organization of 500–1,000+ members. Strategic Influence: Proven track record of drafting Board of Directors materials or lead-managing annual strategic planning and long-range technical roadmaps. Massive Scale Execution: Experience leading company-wide technical programs (e.g., migrations, security mandates) that impacted 1,000+ engineers and required cross-functional alignment across 5+ departments. Architectural Depth: Previous experience as a Director of Engineering or Principal TPM overseeing global scale high-availability systems (99.99%+), with the ability to bridge deep technical trade-offs and business ROI. Data-Driven Rigor: Expert-level implementation of DORA or SPACE frameworks, with a history of using these metrics to drive measurable improvements in developer productivity or system reliability. Organizational Design: Experience leading org-wide change management, including headcount allocation and talent strategy for departments with budgets exceeding $50M+. Communication Mastery: Exceptional ability to synthesize complex technical "noise" into 1-page executive briefs and drive alignment in a high-scale, asynchronous/distributed work environment. About the team You'll be part of a small, high-impact group that connects engineering, product, finance, and people partners. We share context across senior leaders, pressure-test ideas, and help each other tackle complex technical and organizational problems. Team members come from varied backgrounds in engineering, product management, and operations, and we rely on clear writing, direct feedback, and a bias for iteration. You'll have peers who offer perspective, collaboration, and support as you take on ambiguous, high-impact work. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $167,000—$313,000 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Lead the Core Planning team to develop enterprise-scale, AI-integrated planning tools that improve team coordination and connect work to business outcomes. | Extensive experience in SaaS or DevOps platforms, strong collaboration skills with engineering teams, and ability to adapt to new domains and leverage data for product decisions. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role You'll lead the Core Planning team within GitLab's Plan stage, reimagining how development teams organize, coordinate, and plan their work at enterprise scale. Right now, planning is fragmented—teams juggle issues, epics, and tickets while struggling to connect their daily work to business outcomes. You'll solve this by building flexible, configurable planning fundamentals that replace outdated agile mechanisms with intelligent automation. Your focus will be on evolving our work item model, integrating agentic AI functionality that handles repetitive planning tasks, and freeing up teams to focus on what matters: strategy, intent, and delivery. You'll report to a Group Manager of Product, working closely with product design and engineering leadership to define planning for a modern, AI-powered world. In your first year, you'll reshape the core planning experience that millions of developers across 100,000+ GitLab customers will rely on—transforming how teams think about planning, not as a burden, but as an intelligent partner in their success. What you’ll do • Lead the Core Planning team's vision and strategy, guiding GitLab's shift from traditional agile planning mechanics toward enterprise-ready planning fundamentals that empower teams to organize, coordinate, and execute work more effectively • Own the product strategy for work items—simplifying the fragmented landscape of issues, epics, and tickets into a configurable, unified primitive that scales across organizations of any size • Drive the integration of agentic AI functionalities into planning workflows, replacing manual planning tasks with intelligent automation while ensuring trustworthiness and reliability for end users • Collaborate cross-functionally with engineering, design, and product teams to understand developer and engineering manager needs, translating them into products that improve team coordination and workflow • Define how planning connects to business outcomes, helping teams understand the ROI of their work and make data-driven capacity and cycle-time decisions • Co-shape the product's approach to managing context and knowledge, ensuring critical business information and specifications flow seamlessly through the development lifecycle • Partner with the Knowledge & Context and Project Management teams within Plan stage to balance responsibilities and eliminate redundancy as the planning experience evolves in the SDLC What you’ll bring • Experience building or shipping products for SaaS, DevOps, or DevSecOps platforms, or working in scale-ups in adjacent spaces • Working knowledge of software development and familiarity with how development teams organize and coordinate their work • Demonstrated ability to collaborate closely with engineering teams and use data and metrics to inform product decisions • Comfort learning quickly in new domains and adapting your approach and decision making based on new information, rather than relying primarily on past patterns • Track record of picking things up efficiently and getting productive in new product areas or organizations without extended onboarding periods • A mindset that values fresh perspectives and questioning existing approaches, even if you've worked in related spaces before • Experience working in distributed or remote environments, or collaborating with teams across different regions and time zones with excellent verbal and written communication skills. About the team The Plan stage is reimagining how development teams organize, coordinate, and execute their work. The Core Planning team you'll lead is at the heart of this transformation, owning the foundational workflows and mechanics that enable teams to plan effectively at scale. Working closely with engineering partners and product designers, your team is responsible for simplifying how work items (issues, epics, and tickets) are configured and coordinated, while simultaneously building trustworthy AI-powered agentic functionalities that free humans from repetitive planning tasks so they can focus on strategy and intent. You'll be tackling some of the most interesting challenges in DevOps: moving teams beyond traditional agile estimation guessing games toward real data-driven capacity planning, connecting business outcomes to actual team velocity, and scaling planning workflows across organizations with hundreds of developers. The team operates asynchronously across distributed regions and collaborates closely with engineering (led by your EM counterpart), design, and the broader Plan stage initiatives focused on knowledge management and intelligent automation. This is an opportunity to shape how millions of developers work together, replacing manual, repetitive planning mechanics with intelligent systems that amplify human decision-making. Remote-Global How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Support engineering involving troubleshooting, documentation, and collaboration with cross-functional teams to resolve customer issues. | Experience managing customer-facing technical cases, Linux administration skills, scripting ability, and familiarity with DevOps tools. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a Support Engineer at GitLab, you’ll sit at the intersection of Support and Engineering, helping customers solve complex, real-world challenges running GitLab in diverse and demanding environments. You’ll be embedded in the Engineering department, working directly with customers as they hit edge cases, digging into Linux systems, logs, and our Ruby on Rails codebase to troubleshoot performance issues, reproduce bugs, and contribute merge requests that fix problems at the source. You’ll also improve our documentation, refine support processes in our issue tracker, and collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales so that customer feedback directly shapes our roadmap. In your first year, you’ll build deep expertise across a range of GitLab implementations, strengthen our ability to keep customers productive on both self-managed and GitLab.com (SaaS), and help create tools and content that make support more efficient and effective for the entire team. Some examples of our projects: • A tool to automatically check a GitLab Omnibus install for known issues • A solution to capture the state of a customer’s server for easier troubleshooting • A tool which turns log files into interactive tables to easily sort and filter columns • A functionality to ChatOps to make it easier to identify user accounts on GitLab.com What you’ll do • Support a mix of Self-managed and GitLab.com (SaaS) customers, resolving complex issues through Zendesk tickets, merge requests, email, and video calls. • Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to shape product goals, roadmap, and priorities while driving fixes and new features. • Investigate and troubleshoot issues using Linux systems administration tools, logs, and the GitLab codebase, creating merge requests when needed to resolve customer problems. • Create and update clear, reusable documentation and support content based on real customer interactions and edge cases. • Partner with Support team members through pairing sessions and cross-team collaborations (such as Support Stable Counterparts) to solve challenging cases and share knowledge. • Participate in regular weekday and weekend on-call rotations (daytime only), providing emergency support for Self-managed and SaaS customers and coordinating incident communications with the SaaS Production team. • Contribute to improving support processes, tools, and automation within our issue tracker to make troubleshooting and case handling more efficient. • Participate in hiring by reviewing applications and assessments and joining interviews to help grow the Support team. What you’ll bring • Experience managing customer-facing technical cases from first contact through triage, reproduction, bug reporting, and resolution. • Strong Linux systems administration knowledge comparable to LFCE or RHCE certification. • Ability to use scripting languages such as Ruby or Bash and work with MVC frameworks such as Ruby on Rails. • Hands-on experience with Git and CI/CD in production or customer environments. • Skill in writing clear, accurate support content and documentation based on real customer scenarios. • Ability to explain complex technical topics to people with varying levels of technical expertise. • Familiarity with DevOps practices and technologies such as Kubernetes and Serverless, and how different GitLab implementations operate and impact customers. • Openness to learning, collaborating across teams, and applying transferable skills from related technical support or engineering roles. About the team We are a globally distributed group of Support Engineers across AMER, EMEA, and APAC who help GitLab customers keep their Self-managed and GitLab.com environments running smoothly. We own front-line technical support, working on support tickets, digging into code and logs to diagnose complex issues, and collaborating closely through pairing sessions, 1:1s, coffee chats, and Slack to stay connected while working asynchronously. We are trusted to structure our shifts in a way that supports our personal lives while ensuring customer needs are met. Thanks to GitLab’s transparency value, you can see what we are working on and how we operate on our Support Team page. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $87,400—$187,200 USD How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Support and troubleshoot complex GitLab environments for government clients, collaborate with cross-functional teams, and contribute to documentation and support tools. | Strong Linux administration skills, scripting ability (preferably Bash or Ruby), experience with CI/CD workflows, and familiarity with security and compliance standards. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a Support Engineer on our U.S. Government Support Engineering team, you sit at the point where Support and Engineering meet. You’ll help public sector organizations and United States government agencies run GitLab in complex, highly constrained environments, often with limited logs, sanitized data, or an inability to screenshare. In a single day, you might act as a Linux administrator using tools like strace to troubleshoot performance issues, a partner to Product and Engineering to reproduce and document edge-case bugs, and a contributor to our codebase by opening a merge request to fix a customer-impacting problem. You’ll also improve our documentation and support processes so that every interaction helps make GitLab better for all users, working in an all-remote, highly collaborative environment where everyone can contribute. Some examples of our projects: A tool to quickly analyze strace output A solution to capture the state of a customer’s server for easier troubleshooting A functionality to ChatOps to make it easier to identify user accounts on GitLab.com What you’ll do Collaborate with public sector organizations and United States government agencies to support, maintain, and resolve complex issues in their GitLab environments using tools like Zendesk, email, merge requests, and video conferencing. Troubleshoot customer environments as a hands-on Linux administrator, digging into logs, system performance, and the GitLab codebase to identify and remediate root causes. Partner with Product, Development, Infrastructure, Customer Success, and Sales teams to clarify bug reports, shape product improvements, and contribute merge requests that address customer-impacting issues. Create and update clear, reusable documentation and support content based on real customer interactions to improve self-service and reduce repeated issues. Participate in regular pairing sessions with other Support Engineers and act as a stable counterpart to cross-functional teams to share knowledge and improve support processes. Contribute to building and refining internal support tools and workflows, including automation and troubleshooting utilities, to make diagnosing and resolving issues more efficient. Participate in weekday and weekend on-call rotations, providing timely emergency support for self-managed customers operating in restricted and compliance-focused environments. Support the growth of the team by reviewing applications and assessments, and participating in interviews and hiring decision discussions. What you’ll bring Due to government security requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to be eligible for this position Experience managing customer-facing cases across the full support lifecycle, from initial inquiry and triage through reproduction, escalation, and resolution Strong Linux systems administration knowledge, with the ability to troubleshoot performance and configuration issues in complex environments Ability to use scripting languages (preferably Ruby or Bash) and work within model-view-controller frameworks (preferably Ruby on Rails) to investigate and resolve issues Practical experience with Git and continuous integration/continuous delivery (CI/CD) workflows Skill in creating and maintaining clear, accurate support content and technical documentation Ability to explain complex technical topics in a clear, empathetic way to customers and coworkers with varying technical backgrounds Familiarity with DevOps practices and container-orchestration technologies such as OpenShift and Kubernetes Understanding of common information security and compliance concepts and controls (for example DISA STIG and SELinux), and eligibility to work on United States federal customer environments as required for this role About the team At GitLab Federal, LLC, we in the U.S. Government Support Engineering team, partner with public sector organizations and United States government agencies through the US Federal Support portal to support, maintain, and resolve issues in their GitLab environments. We sit within Support Engineering and work closely with Product, Development, Infrastructure, Customer Success, and Sales, often digging into code and logs to understand why something is not working as expected. We collaborate asynchronously across time zones and also connect through regular pairing sessions, 1:1s, coffee chats, and Slack conversations to solve complex problems together. We focus on the unique challenges of highly regulated and restricted environments, such as working with sanitized or redacted troubleshooting details, limited access to screenshots or screensharing, and strict compliance requirements, while maintaining GitLab’s standards for transparency and thorough, high-quality support. For more on how we work, see Support Team Handbook. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $75,600—$162,000 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Support global payroll projects, perform reconciliations, and ensure data accuracy across systems. | Experience with payroll processing, payroll accounting, and tools like Excel, with strong communication and organizational skills. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a Global Payroll Operations Specialist, you'll play a key role in ensuring accurate, compliant, and efficient payroll operations for GitLab team members across multiple countries. You'll bridge business needs with technical solutions by leading payroll testing for system implementations and updates, supporting global payroll-impacting projects, and partnering closely with People, Benefits, Accounting, and Operations to keep data accurate and processes consistent. You'll dig into complex reconciliations between payroll and accounting records to identify root causes and process gaps, then help define and implement improvements that enhance data integrity and the team member experience. You'll also provide backup support for payroll processing during long term absences, helping maintain business continuity in a fully remote, globally distributed environment. What You’ll Do Support global payroll-impacting projects and drive change management to improve accuracy, efficiency, and team member experience in payroll operations Lead payroll testing activities for system implementations, upgrades, process changes, and integrations, documenting results and issues clearly Collaborate with People, Benefits, Accounting, and Operations teams to align on requirements, timelines, and deliverables for payroll-related initiatives Perform comprehensive reconciliations of historical payroll and accounting records to identify variances, analyze root causes, and define remediation plans Maintain and enhance data integrity across payroll systems and related tools by validating inputs, monitoring outputs, and escalating discrepancies as needed Provide clear, proactive communication and guidance to partner functions, explaining payroll impacts, trade-offs, and timelines, ensuring questions are resolved and decisions are well-documented Support end-to-end payroll processing coverage as needed, including during long-term absences, to ensure continuity of operations and compliance with internal controls What You’ll Bring Experience supporting end-to-end payroll processing and payroll operations projects in a multi-country environment Practical knowledge of payroll accounting, including reconciling payroll and general ledger data and resolving variances Proficiency with Microsoft Excel and Google Sheets at an intermediate level, with the ability to quickly learn new tools and systems Ability to communicate clearly and professionally with GitLab team members and external vendors, both in writing and verbally, including explaining complex payroll reconciliations, variances, and process changes in an accessible way Strong organizational skills, with the ability to manage multiple deadlines and maintain high attention to detail Experience working with or exposure to tools such as Workday, ADP, Papaya, MacOS, Google Docs, Google Sheets, and Google Forms Demonstrated focus on accountability, customer service, and thorough, accurate work in a collaborative team setting Openness to learning, adapting to process changes, and applying transferable skills from related payroll, accounting, or operations roles About the team You'll join the Global Payroll team, which is responsible for accurate, compliant, and timely payroll operations for GitLab team members across multiple countries. We partner closely with People, Benefits, Accounting, and Operations to maintain reliable end to end payroll processes, support system changes, and ensure data integrity across our tools and vendors. As a fully remote, distributed team, we collaborate asynchronously across time zones, using documentation and shared workflows to keep projects and daily operations aligned. We are focused on improving payroll systems, refining reconciliations and controls, and supporting business changes so that GitLab team members experience consistent, dependable pay and related services. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Define and govern internal systems architecture, lead AI and automation strategies, and ensure security and compliance. | Extensive experience in enterprise architecture, AI, automation, and governance within complex organizations, with strong technical background and leadership skills. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As the Senior Director, Enterprise Architecture and AI, you will define and govern how GitLab's internal systems connect, integrate, and evolve to support our rapidly scaling business. Reporting to the CIO and serving as a key member of the CIO leadership team, you will lead our Integration, RPA, and AI Engineering teams, setting the architectural standards, governance frameworks, and strategic vision that keep our technology landscape coherent, scalable, and aligned with business objectives. This role is both deeply strategic and hands-on: you will shape the long-term architecture while staying close enough to the work to guide critical technical decisions across teams. As the architectural leader for GitLab's internal technology ecosystem, you will establish and lead our Architecture Review Board, partnering early and often with system owners so architecture becomes an enabler rather than a gate. You will rationalize our automation and integration landscape, clarify when to use AI, RPA, or traditional integration, reduce shadow IT and software sprawl, and drive clear patterns for data flows and system-of-record designations. In close partnership with the Director of AI Engineering and the CIO, you will be accountable for internal AI strategy and delivery, ensuring AI initiatives are secure, compliant, and integrated with core enterprise platforms while delivering measurable impact across sales, customer success, support, and operations. You will also set direction for how we use modern AI technologies like vector databases, large language models, fine-tuning, and prompt engineering to transform internal workflows while maintaining SOX compliance and strong security controls. What you'll do Define and drive GitLab's enterprise architecture strategy, setting clear principles and patterns for how internal systems connect, integrate, and scale across platforms like Salesforce, NetSuite, Zuora, Workato, and other core business applications. Establish and lead GitLab's Architecture Review Board, engaging early with system owners and project teams to shape technical approaches, guide integration patterns, and ensure architectural decisions align with enterprise standards and business objectives. Design and govern integration architectures and data flow patterns, including API-first approaches, point-to-point integrations, and data warehouse and reverse ETL models, in close partnership with Data Governance and other cross-functional stakeholders. Co-own internal AI program strategy and delivery with the Director of AI Engineering and CIO, ensuring AI initiatives are architected for scalability, compliance, and measurable business impact across sales, customer success, support, and operations. Create and execute a cohesive automation strategy that spans agentic AI, robotic process automation (RPA), and traditional integration technologies, rationalizing existing investments and defining clear decision frameworks for tool selection. Lead efforts to reduce shadow IT and software sprawl by implementing software governance processes, partnering with system owners to centralize fragmented solutions, eliminate redundant capabilities, and reduce technical debt and unnecessary spend. Ensure enterprise, integration, and AI architectures meet SOX compliance and security requirements, including robust access controls, data governance, and audit-ready integration patterns that balance risk management with business agility. Align decentralized system roadmaps with enterprise architecture strategy, systematically identify and address technical debt, and provide hands-on technical leadership and mentorship to Integration, RPA, and AI Engineering teams to elevate architectural thinking and execution. What you'll bring Extensive experience defining and governing enterprise architecture in complex, matrixed organizations, including leading architecture strategy across core business systems such as ERP, CRM, CPQ, billing, and financial platforms. Deep technical background across integration, automation, and AI, with the ability to step into Architecture, Integration, RPA, or AI Engineering teams and contribute meaningfully to design discussions and problem solving. Proven track record building and scaling AI and automation programs, including hands-on familiarity with modern AI technologies such as vector databases, large language models, fine-tuning, prompt engineering, and agentic workflows. Expert-level knowledge of data modeling, integration architecture patterns, and API design, including experience designing integration strategies that support both operational and analytical use cases. Strong experience establishing and leading architecture review boards or similar governance frameworks, balancing partnership-oriented engagement with clear, enforceable standards. Demonstrated success reducing shadow IT and software sprawl through thoughtful software governance, portfolio rationalization, and roadmap alignment with enterprise architecture principles. Deep understanding of SOX compliance, internal controls, and security architecture for business applications, with experience designing audit-ready integration and automation patterns. Exceptional communication and influencing skills, with the ability to engage VP and C-level stakeholders, translate complex architectural concepts into clear business language, and drive alignment across decentralized teams. The Enterprise Architecture and AI team at GitLab is responsible for designing, governing, and evolving the internal technology landscape that powers our business. We define how our core systems connect, integrate automation and AI into everyday workflows, and ensure our architecture is scalable, secure, and aligned with company priorities. Composed of experienced architects and engineers across integration, RPA, and AI, we operate asynchronously and partner closely with system owners in functions such as Sales, Finance, Customer Success, and Operations. We focus on setting clear architectural standards, rationalizing tools and automation, and guiding teams in using modern AI technologies to deliver measurable business impact while maintaining strong compliance and security practices. For more on how we work, see the Enterprise Applications Team Handbook Page. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $1—$1 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Manage and optimize revenue systems and processes, translating business needs into technical requirements, and leading cross-functional projects. | Experience in revenue operations, sales systems, and translating business needs into technical solutions, with familiarity with Salesforce, CPQ, CLM, and related tools. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a Revenue Systems & Processes Manager, you will be the technical business partner that connects Revenue Strategy & Operations (RSO), IT, and go-to-market teams to deliver scalable, efficient revenue systems and processes. You will translate complex business needs from across RSO—including Sales Operations, Customer Success Operations, Professional Services Operations, and Deal Desk—into clear, actionable requirements for IT teams, primarily across our Salesforce landscape and related tools like Zuora, Ironclad, Clari, and Gainsight. Reporting to the Director of Revenue Systems & Processes, you will manage internal RSO project prioritization, drive cross-functional initiatives from requirements through implementation, and serve as product owner for revenue systems projects. Over your first year, you will establish yourself as the trusted technical adviser for revenue systems, building partnerships across RSO and IT, shaping the roadmap for seller experience improvements, and supporting initiatives that enable our sales organization to operate efficiently. Some examples of our projects: Implementing a new Salesforce-based deal approval matrix, from gathering requirements with business leads through handoff and execution with IT Partnering with RSO, IT, and Legal on Zuora CPQ and Ironclad CLM implementations and optimizations Optimizing Professional Services operations workflows in Salesforce to support PS transformation initiatives What you'll do Lead discovery and requirements-gathering with Revenue Strategy & Operations (RSO) teams including Sales Operations, Customer Success Operations, Professional Services Operations, Deal Desk, and other go-to-market functions to translate business needs into clear, complete system and process requirements that reduce time from concept to IT intake and minimize scope changes. Develop and document detailed business and technical requirements, process flows, and use cases for Salesforce, Zuora CPQ, Ironclad CLM, and related tools to enable scalable, recurring SaaS quote-to-cash workflows and improve the quality and completeness of requirements delivered to IT. Act as technical adviser and product owner for RSO projects, developing deep familiarity with Salesforce technical architecture to serve as voice of the customer in solution design and delivery, collaborating with IT to identify, scope, design, and deliver solutions (not as developer or administrator). Own end-to-end delivery of revenue systems projects across the RSO organization (such as approval workflows, CPQ configurations, system integrations, and process optimizations), from scoping and prioritization through IT handoff, testing, and rollout, ensuring projects are delivered on time, within agreed scope, and aligned to go-to-market priorities. Manage internal RSO project and systems work prioritization, partnering with RSO and Sales leadership to align the revenue systems roadmap with strategic organizational goals, go-to-market strategy, and operational metrics, ensuring investments support sales productivity and revenue growth. Collaborate with IT program managers, Salesforce administrators, and Business Technology teams to design, validate, and implement changes across Salesforce and connected revenue applications, driving higher system adoption and more efficient seller workflows. Manage handbook optimization, process workflow documentation, and Seller Experience Release Digests and surveys to support sales enablement, improving documentation accessibility and seller satisfaction with systems and processes. Establish and run recurring system optimization processes (for example, field utilization reviews and data hygiene audits) with IT partners, analyzing findings and driving implementation of improvements that enhance data quality and reporting accuracy. Monitor and communicate the impact of systems and process changes using agreed KPIs (including project delivery timelines, system adoption, and stakeholder satisfaction) to inform continuous improvement and future roadmap decisions. What you'll bring Experience as a Business Systems Analyst, Technical Program Manager, CRM Analyst, Product Owner, or in a related field, with a strong foundation in business analysis and product ownership for lead-to-cash, CRM, CPQ, etc. Experience working with revenue operations, sales operations, or go-to-market teams in a SaaS or recurring revenue business environment. Practical understanding of Salesforce in a mid-size to large sales organization, including how data models, workflows, and approval processes support sales motions. Background that combines technical systems exposure (for example Salesforce administration or business systems roles) with business-facing work in sales operations, revenue operations, customer success operations, or related go-to-market functions. Experience translating business needs into clear business and technical requirements and partnering with IT or Business Technology teams to deliver solutions Familiarity with revenue systems and related tools such as Salesforce CRM, CPQ, billing, contract lifecycle management (e.g.,Ironclad), customer success platforms (e.g., Gainsight), and revenue intelligence tools (e.g., Clari). Ability to plan, coordinate, and track cross-functional projects, aligning stakeholders and managing dependencies from scoping through delivery. Communication skills to work with a wide range of partners, from technical teams to sales leaders, and to facilitate trade-offs and prioritization. About the team The Revenue Systems & Process Manager will be the second hire to join the Revenue Systems and Processes team within Revenue Operations, working closely with Sales, Deal Desk, Business Technology, and other go-to-market partners. The team acts as the technical business partner for our revenue organization, helping define business requirements, translate them into system and process changes, and guide cross-functional projects from idea through implementation. You'll collaborate asynchronously with partners across time zones, especially in RevOps and IT, to support and improve our Salesforce based revenue tech stack and related tools like Zuora CPQ and Ironclad CLM. The team is focused on scaling a complex, subscription based sales environment, improving how work is prioritized and executed between RevOps and IT, and driving revenue systems transformations that make it easier for GitLab's sales teams to sell and for customers to buy. Performance indicators for this role include: As with all roles in the Sales department, the Revenue Systems & Process Manager participates in the Sales KPIs. Quality and completeness of project requirements delivered to IT with reduced time from conception to intake Reduced scope changes post-IT handover and improved project delivery timelines System adoption metrics improvement and workflow optimization impact Handbook and process documentation quality and accessibility Stakeholder satisfaction with project management support and cross-functional communication effectiveness The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $89,600—$192,000 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Guide prospects through technical discovery, solution architecture, and proof of value initiatives for GitLab’s DevSecOps platform, supporting digital transformation. | Extensive experience in technical pre-sales, solution architecture, cloud technologies, and DevSecOps practices, with strong communication skills and customer relationship management. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a New Business Solutions Architect, you’ll be a trusted advisor to GitLab prospects in North America, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with New Business Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape. What you’ll do Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle. Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments. Collaborate with New Business Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion. Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates. Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment. Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning. Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners. Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team. What you’ll bring Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation. Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows. Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases. Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams. Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments. Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers. Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing. Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. About the team We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. #LI-DNI #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $90,300—$193,500 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Guide organizations through digital transformation by leading technical discovery, evaluations, and workshops, and serve as a trusted customer advisor. | Extensive experience in technical pre-sales, solution design, and evaluation, with proficiency in cloud, DevSecOps, and CI/CD practices, and strong communication skills. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a Commercial Solutions Architect, you’ll be a trusted advisor to GitLab Mid-Market prospects and customers in North America, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape. What you’ll do Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle. Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments. Collaborate with Commercial Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion. Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates. Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment. Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning. Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners. Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team. What you’ll bring Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation. Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows. Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases. Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams. Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments. Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers. Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing. Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. About the team We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $90,300—$193,500 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.