GitLab

Establish a trusted advisor relationship with assigned customers and drive continued value of GitLab's solutions. Measure and monitor customers’ achievement of critical performance indicators and translate product usage data into actionable advice. | Demonstrated experience in customer advocacy and engagement in post-sales functions is required. Understanding of Git, software development lifecycle, and DevSecOps is essential. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. The Customer Success Management (CSM) team is accountable for customer adoption, measurable outcomes, customer satisfaction, and creating true customer advocacy. Additionally, the team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. For more information, see the CSM handbook. What you'll do Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services Assist and provide expert deployment, operational best practices, and establishing a GitLab Center of Excellence Assist in workshops to help customers leverage the full value of GitLab solution Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to GitLab account stakeholders and externally to Customer Sponsors and Executives Translate customer product usage data into actionable advice for customers Establish regular touchpoints with assigned customers per the established SLAs, to review progress against strategic and technical objectives What you'll bring Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions Understanding of Git and typical branching strategies Knowledge of software development lifecycle and development pipeline Understanding of continuous integration, continuous deployment, DevSecOps Hiring process Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page. Recruiter Screening Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters. Hiring Manager Interview The hiring manager interview is the first of the interviews with the Customer Success team. This interview is with the manager of the team the candidate is applying to join. It is a 45 minute interview. Panel Interview The panel interview consists of several members of the Customer Success team. It typically includes the hiring manager and 1-2 other team members. This is a 60 minute interview, with the following format: Live demonstration based on the guidance provided ahead of the interview by the recruiter General discussion and questions from the panel Executive Interview Conducted by the Director of Customer Success, this is a discussion with the candidate as a final assessment interview to evaluate the candidate’s suitability for the role. This is a 30 minute interview. Reference and Background Check Once the candidate has successfully completed all interview stages with positive recommendations at each stage, GitLab will complete reference checks and a background check. Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $77,000—$166,500 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Lead and develop a world-class Support Engineering team delivering technical support, build scalable processes, and collaborate across departments to improve customer experience. | Experience leading customer support engineering teams, technical support lifecycle management, process implementation, troubleshooting complex issues, and understanding Linux and web development frameworks. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role Like other managers at GitLab, you'll see your team as your product. You'll spend your time hiring and developing world-class Support Engineers who deliver exceptional technical support while continuously improving how your team solves problems. As a Support Manager, you contribute to the customer support experience across your region, balancing direct customer relationships with the strategic work of scaling your team, building internal processes, and collaborating across departments to ship tools and solutions that make support more efficient. You'll help your team become self-sufficient, take ownership of complex issues from initial contact through resolution, and create a psychologically safe environment where people grow. Some examples of our projects: • A tool to automatically check a GitLab Omnibus install for known issues • A solution to capture the state of a customer’s server for easier troubleshooting • A tool which turns log files into interactive tables to easily sort and filter columns • A functionality to ChatOps to make it easier to identify user accounts on GitLab.com What you’ll do • Partner with other support managers to hire and maintain a world-class Support Engineering team focused on delivering excellent technical support to GitLab's customers. • Develop your team members' technical skills and experience through mentorship, structured training, and career growth opportunities. • Drive team ownership by fostering self-sufficiency, accountability, and alignment with key performance indicators. • Build scalable processes and workflows that enable your team to collaborate effectively and execute with excellence. • Conduct regular 1:1s with all team members to support their growth, address challenges, and create psychological safety. • Train Support Engineers to conduct high-quality technical interviews, strengthening your hiring pipeline. • Partner across GitLab to deepen understanding of customer needs and business goals, informing product and support improvements. • Lead continuous improvement initiatives that enhance the customer experience through measurable, repeatable solutions. What you’ll bring • Experience leading and scaling Customer Support Engineering teams. • Track record of developing team members and driving measurable results. • Experience creating and implementing processes and procedures that improve team efficiency. • Experience providing technical customer support and managing the full support lifecycle, from understanding customer needs and initial engagement through resolution, in collaboration with development. • Analytical and problem-solving skills to troubleshoot complex technical issues and the ability to grow your team’s problem-solving skills. • Understanding of Linux System Administration and web application development concepts (with MVC frameworks such as Ruby on Rails, Python, Django, PHP, or Laravel). About the team We are distributed globally across the AMER, EMEA, and APAC regions and own the customer support experience for GitLab. We work on support tickets, dig into code and logs to troubleshoot issues, and collaborate across departments to resolve customer challenges. Our team operates asynchronously with regular pairing sessions, one-on-ones, and Slack conversations that keep us connected. We see our team as our product, spending time hiring world-class Support Engineers and enabling them to succeed. We’re focused on building processes that balance customer needs with team wellbeing, recognizing that a healthy customer experience comes from a healthy team. For more on how our team works, seethe Support team handbook page. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $98,000$210,000 USD How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Provide technical support to large GitLab customers, troubleshoot complex issues, collaborate with product and engineering teams, and contribute to knowledge base and hiring processes. | Experience managing customer support cases, advanced problem-solving skills, Linux administration knowledge, scripting ability, familiarity with GitLab and CI/CD, and strong communication skills. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role Assigned Support Engineers (ASEs) are trusted by GitLab's largest customers to minimize operational disruption and ensure a successful product experience. You will combine deep technical expertise with strategic customer engagement to develop an intimate understanding of each customer's GitLab technical and operating environment, enabling you to prevent issues before they occur and find solutions to complex technical and business challenges faced while using GitLab. In the space of a week, you might be meeting with customers to prioritize work on their most strategic blockers, interacting with the Product and Engineering teams to drive product defect resolution, or doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process. What you’ll do • Provide technical support to our largest Self-managed, GitLab Dedicated and GitLab.com customers. • Proactively engage with and build rapport with key customer stakeholders. • Collaborate with our Product, Development, Infrastructure, Customer Success and Sales teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy • Troubleshoot and resolve complex, critical, and sensitive support issues via Zendesk tickets, email and video conferencing. • Collaborate effectively with Support Engineering team members (through Pairing Sessions) and other GitLab team members (for example: as a Support Stable Counterpart). • Collaborate with our Product, Development, Infrastructure, Customer Success and Sales teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy • Participate in our hiring processes by reviewing applications and assessments, and by participating in interviews. What you’ll bring • Experience in, and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution • Advanced problem-solving capabilities with the ability to navigate ambiguous, multi-layered technical challenges and architect solutions that address root causes rather than symptoms. • Proactive support mindset that anticipates customer needs before they escalate, identifies patterns and trends across incidents, and empowers customers through comprehensive documentation, knowledge articles, and self-service tooling. • Experience with GitLab and CI/CD; understanding the range of different GitLab implementations, and how service interruptions impact the customer • Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge) • Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails) • Expertise in writing support content • Ability to communicate complex technical topics to customers and coworkers of varying technical skill level • Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes. About the team The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting - Support Engineers solve complex problems together and participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected. Team members are given the ability to structure their shift the way it best suits their private life while maintaining our ability to address customer issues. Thanks to our Transparency value, you can see what we are working on in our Support Team page. Additionally, you can see our company roadmap and listen to some of our meetings. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $87,400—$156,000 USD How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Serve as a strategic HR advisor supporting VP-level executives in talent management, organizational development, and performance excellence within a fast-paced, global remote environment. | 7+ years of progressive People Business Partner experience supporting senior leaders in technical and go-to-market groups, expert HR competencies, strong communication skills, and experience working remotely with global talent. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this roleThe People Business Partner serves as a strategic HR advisor supporting VP-level executives and their organizations within our Product and Marketing division. This role combines strategic talent management with hands-on execution, requiring you to identify top talent, drive performance excellence, and develop comprehensive people solutions that align with GitLab's business objectives. You'll work in a fast-paced, global remote environment, managing everything from organizational development and succession planning to change management and company-wide talent programs, while maintaining the high standards and results-driven culture that defines GitLab's approach to people management. What You’ll Do • Provides support and feedback to client groups, and consults with managers at all levels in areas of talent strategy, including management training and coaching, team member engagement programs, organizational development, and employee relations. Typically supports 1 or more VPs across a function; may support a more senior executive based on organizational structure. • Identifies great talent, internally and externally, who will raise the bar across GitLab. Mentors others both in the client group and in the People team. • Quickly identifies business needs; develops and presents solutions to senior leaders to help drive results in the organization. • Demonstrates ownership to develop and drive People programs and processes from start to finish that align with GitLab goals and values. Deliver meaningful results to the client group/s concise and timely. • Leads client group to maintain a high bar for performance by reviewing trends in management of underperformance. Based on insights from Team Member Relations, keeps senior leadership apprised of performance management trends and hot spots. May be more hands on with TMR for complex or senior level performance issues or investigations. • Analyzes trends and metrics in partnership with the People team to develop solutions, programs and policies. Raises concerns/trends to the PBP team, CPO and Legal as needed. • Works closely with management and team members to improve work relationships, build morale, and increase productivity and retention. • Provides guidance and input on business unit restructures, workforce planning and succession planning to support the business strategy. • Participate in driving iterations related to company-wide Talent Programs based on feedback from client group. • Executes on company-wide Talent Programs within their client group, including Annual Talent Assessment and Compensation Reviews. What You’ll Bring • 7+ years of relevant, progressive People Business Partner experience supporting front line, mid-level and executive leaders within technical and Go To Market groups (Product and GTM). • Expert-level experience in a variety of HR competency areas such as organizational design and development, leadership development, change management, performance management, and employee relations. • Strong attention to detail and ability to work well with fluid information. • Comfortable using technology, including Google Workspace and GitLab. • Effective and concise verbal and written communication skills; ability to collaborate cross-functionally. • Obsessed with results that matter; able to create and deliver full-cycle projects (start to finish) and results in a timely manner. • Team player who acts with a sense of urgency and adapts to a fast-paced and ever-changing environment. • Ability to solve complex problems; resourceful and takes initiative to seek internal and external resources when problem-solving. • Very strong EQ, with fine-tuned instincts and problem-solving skills. Demonstrates sound, consistent, trusted judgment. • Experience working with Global Talent (Americas, EMEA, APAC); remote experience preferred. • Comfortable with high volume and very fast-paced workload; not afraid to “roll up your sleeves” to complete more tactical work. Able to switch between strategic and tactical work daily. • Bachelor’s degree preferred; Master’s degree and/or HR Certification strongly preferred. About the team People Business Partners (PBPs) are responsible for aligning business objectives with people solutions in the organizations they support. A PBP acts as a trusted and strategic advisor, coach, and change agent to senior leadership, providing data driven insights and expertise on people-related matters, to inform and support a tightly aligned business and talent strategy.People Business Partners are aligned across all divisions and departments at GitLab to ensure dedicated partnership.PBPs contribute to the overall success of People Group driven initiatives by facilitating engagement of other People Group DRI’s when appropriate, providing insights from client groups to inform new program and iterations, and championing key initiatives. Remote-Global The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range $87,400—$187,200 USD How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Own the renewal process for US Public Sector, State and Local, and Education customers, ensuring customer success and adoption of their investment. Identify risks and collaborate with the sales team to drive revenue retention and maximize customer satisfaction. | Candidates should have 3+ years of experience in managing renewals and customer success processes within the US Public Sector or Education. Strong communication skills and the ability to work urgently in a fast-paced environment are essential. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. We're looking for a results-driven Renewal Manager to join our high-velocity team and own the renewal process for our US Public Sector, State and Local, and Education customer base. This is a role for someone who thrives in a fast-paced environment, moves with urgency, and is ready to hit the ground running with a 30-day ramp expectation. If you're energized by growth and want to be part of a rocket ship, this is your opportunity. What You'll Do Own the Renewal Process: Proactively execute end-to-end customer communications to ensure customer’s success and adoption of their investment is occurring early in their subscription Manage and Identify Risk: Identify opportunity and customer-level risk early and coordinate mitigation strategies by collaborating with extended sales team Drive Revenue Retention: Maximize customer retention rates through effective sales techniques over the phone, video, and email while minimizing customer churn and contraction, produce and deliver quotes urgently Act as a Strategic Partner: Understand and align customers' business needs and goals to approach the customer consultatively to improve retention and customer’s success Collaborate Cross-Functionally: Partner with Sales and Customer Success Managers on renewal strategy and plans, leveraging customer analytics and metrics Navigate the Ecosystem Channel: Liaise with our distributor and reseller community to ensure quotes, POs, and order forms are accurately completed for internal deal approval Manage Competing Priorities: Juggle multiple priorities simultaneously across phone calls, meetings, emails, direct messaging, and urgent escalations—thriving where others might feel overwhelmed What You'll Bring 3+ years of experience managing renewals and customer success processes specifically within US Public Sector, State and Local, and/or Education Proven track record of driving renewals with predictability and delivering to targeted gross retention rates Experience managing customer relationships in similar roles (customer success, renewal management, business development, or software sales) Strong communication skills across phone, video, and written channels Experience with utilizing Salesforce, GSuite and quoting systems Ability to work with urgency in a fast-paced, high-growth environment Driven self-starter ready to make an immediate impact with minimal hand-holding. We expect you to be productive and contributing within 30 days Preferred: Experience in the federal reseller/channel business Located in the DC/VA/MD area The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $59,500—$105,000 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Manage end-to-end customer renewal processes to maximize retention and revenue while collaborating with sales and partners. | 3+ years managing renewals in US Public Sector or Education, strong communication, Salesforce and quoting system experience, and ability to work independently in fast-paced environment. | Job Description: • Own the Renewal Process: Proactively execute end-to-end customer communications to ensure customer’s success and adoption of their investment is occurring early in their subscription • Manage and Identify Risk: Identify opportunity and customer-level risk early and coordinate mitigation strategies by collaborating with extended sales team • Drive Revenue Retention: Maximize customer retention rates through effective sales techniques over the phone, video, and email while minimizing customer churn and contraction, produce and deliver quotes urgently • Act as a Strategic Partner: Understand and align customers' business needs and goals to approach the customer consultatively to improve retention and customer’s success • Collaborate Cross-Functionally: Partner with Sales and Customer Success Managers on renewal strategy and plans, leveraging customer analytics and metrics • Navigate the Ecosystem Channel: Liaise with our distributor and reseller community to ensure quotes, POs, and order forms are accurately completed for internal deal approval • Manage Competing Priorities: Juggle multiple priorities simultaneously across phone calls, meetings, emails, direct messaging, and urgent escalations—thriving where others might feel overwhelmed Requirements: • 3+ years of experience managing renewals and customer success processes specifically within US Public Sector, State and Local, and/or Education • Proven track record of driving renewals with predictability and delivering to targeted gross retention rates • Experience managing customer relationships in similar roles (customer success, renewal management, business development, or software sales) • Strong communication skills across phone, video, and written channels • Experience with utilizing Salesforce, GSuite and quoting systems • Ability to work with urgency in a fast-paced, high-growth environment • Driven self-starter ready to make an immediate impact with minimal hand-holding. We expect you to be productive and contributing within 30 days Benefits: • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support

Analyze data, forecast trends, manage processes, and develop strategic plans to improve organizational performance using KPI metrics. | Requires strong skills in data analysis, forecasting, strategic planning, KPI metrics, process management, and proficiency in English. | Required skills: Data Analysis, Forecasting, Strategic Planning, KPI Metrics, Process Management Required languages: English

Design and implement fine-grained authorization systems, optimize performance, collaborate across teams, and mentor engineers. | Significant Ruby on Rails and Vue.js experience, deep authorization and security knowledge, database optimization skills, and ability to lead complex technical initiatives in a remote agile environment. | Job Description: • Implement fine-grained permission systems for Job Tokens, Personal Access Tokens, Duo agent platform and other authentication mechanisms • Collaborate with Security, Database, and Platform teams on the new Auth stack initiative • Solve complex performance challenges including authorization query optimization, caching strategies, and database decomposition • Design authorization systems that work seamlessly across multiple deployment models and multi-tenant architectures • Advocate for improvements to authorization security, maintainability, and developer experience through code review and technical leadership • Contribute to architectural decisions for authorization features with a 12-month+ strategic view • Mentor team members on authorization patterns, policy languages, and secure coding practices Requirements: • Significant professional experience with Ruby on Rails and Vue.js in production environments • Strong understanding of authorization concepts: RBAC (Role-Based Access Control), ABAC (Attribute-Based Access Control), and fine-grained access control patterns • Experience with high-scale backend systems that handle millions of requests per day • Deep knowledge of database optimization, particularly PostgreSQL performance tuning and query optimization • Familiarity with policy-based authorization systems or strong interest in learning Cedar, Rego, or similar policy languages • Understanding of security principles including threat modeling, least-privilege access, and zero-trust architectures • Experience with distributed systems, caching strategies, and service-to-service communication • Proven ability to own complex technical initiatives from design through production deployment • Strong collaboration skills for working across multiple engineering teams in an asynchronous, remote environment • Comfort working in a highly agile, iterative development process with focus on shipping value incrementally. Benefits: • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support

Design and execute long-range financial models and forecasts, analyze business metrics, collaborate cross-functionally to support strategic decision-making, and present insights to executives and board members. | 2-4 years of strategic finance or related experience, strong financial modeling skills, strategic thinking, business acumen, and ability to work independently in a remote environment. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Overview of the role GitLab is looking to hire a Senior Financial Analyst for its Strategic Finance team. This team is focused on strategic finance and special projects like long range bookings forecasting, new product launches, and pricing strategy. This team also manages the forecast process for GitLab’s business cases and works on how to structure complex data across various functions and design assumptions for bookings-related financial models. This role reports into a Director and will work closely with the CFO and various business partners on financial analyses that drive GitLab’s earnings guidance and are presented to GitLab’s C-level executives and Board of Directors. This role is a hybrid between a top-line Financial Planning & Analysis (FP&A) and Strategy & Business Operations (BizOps) role, so will require the ability to spot opportunities and risks across GitLab’s business, develop hypotheses, pressure test inputs, forecast outputs and execute in-depth analyses to translate data into insights and make recommendations to leadership based on findings. The team collaborates cross-functionally with sales leaders, revenue operations, product, and marketing to perform financial and strategic analyses to support decision-making and accelerate growth. This is the perfect role for an analytical team-player who wants to help grow new businesses from the ground up. The ideal candidate is scrappy, enjoys understanding metrics that drive the business, thrives in uncertainty and is capable of managing multiple projects at once. What you'll do in this role • Design long range financial model to forecast GitLab’s bookings in future fiscal years by ARR movement (new business, expansion, contraction, churn) • Develop and design new forecasting methodologies for various bookings-related models • Build out business cases for new product offerings and partnerships; assist in governance with stakeholders from Finance, Product, Sales Strategy, Marketing, and Engineering • Analyze product related key performance indicators and develop new analyses on the health of the business and how adoption metrics impact bookings and GitLab’s future financial performance • Forecast GitLab’s New Business ARR and Customer Counts by geography and segment and set pipeline targets for Marketing, Sales Development Reps, Account Executives, and Partners • Study GitLab’s competitive landscape and market opportunity and work with incubation engineering to identify emerging areas of market demand • Analyze GitLab’s unit economics across different customer segments and geographies We're looking for • Core foundational training in financial / economic theory, strategy, modeling, and running an organized process with multiple stakeholders • 2-4 years of Strategic Finance, Investment Banking, PE/VC/HF, or Management Consulting experience • A strategic thinker with broad business acumen and a passion for software / SaaS • Self starter with an ownership mentality who thrives in ambiguity and delivers insights to executives in a thoughtful and persuasive manner • You have financial modeling skills with the ability to distill complex analyses into structured outputs How GitLab will support you: • Benefits to support your health, finances, and well-being • All remote, asynchronous work environment • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and development budget • Parental leave • Home office support The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $90,700—$194,400 USD How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Develop end-to-end data products including dashboards and actionable insights to understand customer behavior and support business teams. | 3-5+ years analytics experience analyzing SaaS product usage and customer journey, strong SQL skills, proficiency with BI tools like Tableau, and ability to collaborate cross-functionally in a remote environment. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As an Analyst focused on Customer Intelligence products, you will own the end-to-end development process for data products - from business requirements gathering, to dashboard development, to the delivery of actionable insights and recommendations. You will develop a deep understanding of our user base and their customer journey, collaborating closely with our Go-To-Market and Product teams to break ground on new analyses and evolve our insights analytics capabilities. You will be in a highly cross-functional role with opportunities to partner with GitLab team members, both within the Enterprise Data Team (including Data Engineers, Analytics Engineers, and Data Scientists) as well as with our functional partners (including Sales, Marketing, Finance, Customer Success, and Product). What you’ll do • Collaborate cross-functionally to deeply understand business questions about our collective customer base and their usage of our product, and design single-source-of-truth reports and dashboards to address them • Explore data to uncover insights and opportunities, in particular, understanding the customer journey and customer product feedback, and identifying opportunities for growth/improvement • Craft dashboards that meet our internal standards for style, maintainability, and best practices for a high-scale analytics environment. • Experiment with GenAI tooling, in partnership with the Data Platform team, to find opportunities to increase speed to insight by enabling end users to engage with data products in a conversational way • Partner with Data Engineering Analytics Engineering to provide requirements for product customer data creation and model development • Influence and contribute to the long-range strategy and goals of the Analytics team • Advocate for improvements to data quality, security, and performance across the data lifecycle • Serve as a Subject Matter Expert (SME) for data visualization and analysis, providing support to other GitLab analysts through code reviews, pairing, and training to help deliver optimal analyses and reports • Support business teams to maximize the value derived from customer and behavioral data What you’ll bring • 3-5+ years of experience in an analytics role, with experience analyzing product usage and customer journey/stages for a SaaS product • Experience combining data attributes from various systems (i.e., Marketing, Product, ERP, CRM, etc.) to develop a unified view of the customer lifecycle. Our data includes GitLab.com, Salesforce, Zuora, Zendesk, Marketo, NetSuite, Snowplow, and many others (see the Data Team page) • Ability to write complex SQL, including multi-table joins, grouping and aggregation, common table expressions, and conditional filters • Ability to clearly and concisely communicate complex business logic, technical requirements, and design recommendations through iterative solutions • Ability to collaborate with, and build relationships with, a diverse set of stakeholders (Customer Success, Product, Marketing, etc.) • Proficiency with a business intelligence tool(s) (we use Tableau) • Effective communication and collaboration skills • Ability to thrive in a fully remote organization • Positive and solution-oriented mindset About the team The Enterprise Data Team collaborates with every department at GitLab to develop trusted data products and responsibly harness the power of our data. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $78,400$168,000 USD How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Automate operational tasks, manage PostgreSQL database reliability and performance, build observability stacks, support production incidents, and collaborate with engineering teams to scale GitLab's database infrastructure. | Experience running PostgreSQL in production, infrastructure automation skills, strong SQL and PL/pgSQL knowledge, background in large SaaS distributed systems, programming skills in Go or Ruby, and excellent communication and documentation abilities. | Note: The job is a remote job and is open to candidates in USA. GitLab is an open-core software company developing an AI-powered DevSecOps Platform. They are seeking an Intermediate Site Reliability Engineer to manage and ensure the reliability and performance of their PostgreSQL database engine while automating operational tasks and collaborating with engineering teams. Responsibilities • Automating every operational task is a core requirement for this role. For example, package updates, configuration changes across all environments, creating tools for automatic provisioning of user facing services, etc. • Responding to platform emergencies, alerts, and escalations from Customer Support. • Ensure systems exist to manage software life-cycles (e.g. Operating Systems) with a minimum of manual effort. • Develop a fully automated multi-environment observability stack based on the existing SaaS system, and extend it to predict capacity needs based on the usage patterns. • Plan for new service roll-outs, expansion and capacity management of existing services, and work with users to optimize their resource consumption. • Work on database reliability and performance aspects for GitLab.com from within the SRE team as well as work on shipping solutions with the product. • Analyze solutions and implement best practices for our PostgreSQL database clusters and its components. • Work on observability of relevant database metrics and make sure we reach our database objectives. • Work with peer SREs to roll out changes to our production environment and help mitigate database-related production incidents. • OnCall support on rotation with the team. • Provide database expertise to engineering teams (for example through reviews of database migrations, queries and performance optimizations). • Work on automation of database infrastructure and help engineering succeed by providing self-service tools. • Use the GitLab product to run GitLab.com as a first resort and improve the product as much as possible. • Plan the growth of GitLab's database infrastructure. • Design, build and maintain core database infrastructure components that allow GitLab to scale to support hundreds of thousands of concurrent users. • Support and debug database production issues across services and levels of the stack. • Make monitoring and alerting alert on symptoms and not on outages. • Document every action so your learnings turn into repeatable actions and then into automation. Skills • Have primary experience running PostgreSQL in high-growth, large production environments using both self-managed (VM, Kubernetes with modern PostgreSQL Operators) as well DBaaS services. • Have hands-on experience using data from PostgreSQL internals to design, build and troubleshoot systems. • Have primary experience with infrastructure automation, orchestration and configuration management (Chef, Ansible, Puppet, Terraform) • Have solid understanding of SQL and PL/pgSQL • Significant experience working in a Large SaaS distributed Systems production environment • Share our values, and work in accordance with those values. • Have excellent written and verbal English communication skills, with an urge to collaborate and communicate asynchronously. • Have an urge to document all the things so you don't need to learn the same thing twice, and an urge for delivering quickly and iterating fast. • Have a proactive, go-for-it attitude. When you see something broken, you can't help but fix it • Solid data modeling and data structure design skills • Solid programming skills as a (former) backend engineer - Preferably with Ruby and/or Go. • Experience with Clickhouse, or other modern OLAP database. Company Overview • GitLab is a web-based Git repository manager that offers a variety of features for software development teams. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://about.gitlab.com.

Automate provisioning and management of multi-tenant GitLab environments, maintain operational excellence, and lead incident response for production systems. | Experience with Terraform, Kubernetes production operations, Go or Ruby coding, large-scale infrastructure management, incident response, and US federal security clearance eligibility. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a Senior Site Reliability Engineer (SRE) at GitLab, you'll help keep all user-facing services and production systems reliable, scalable, and efficient. Our SREs combine a pragmatic operations mindset with strong software engineering practices to drive automation, reduce toil, and improve resilience across our platform. Within the US Public Sector Services team, you will specialize in operating a large fleet of GitLab environments built to meet FedRAMP compliance requirements. Your role centers on three core responsibilities: automating workflows across the full environment lifecycle—from provisioning new environments to daily operational tasks—deploying features and updates safely and consistently, and maintaining operational excellence across many production environments simultaneously. This specialization uniquely integrates the demands of operating at scale with the rigor of public sector compliance—balancing strategic automation development and hands-on operational execution while upholding the strict security and regulatory standards required for government customers. Candidates must be U.S. citizens residing and working in the United States, and be willing and able to obtain U.S. federal security clearance (minimum Public Trust position). Some examples of the projects you could work on: Designing and coding infrastructure automation that provisions and operates GitLab environments using Terraform, Ansible, and Kubernetes Creating and maintaining deployment packages for GitLab, such as Helm Charts and omnibus-gitlab Building and operating Dedicated GitLab instances integrated with cloud-native services (e.g. AWS, GCP) Developing tools to orchestrate infrastructure-as-code workflows across multiple tenants Deploying and managing microservices on Kubernetes clusters at scale Enhancing GitLab’s observability stack (e.g., Prometheus, ELK) to support proactive monitoring and incident response Integrating with and operating infrastructure in cloud provider ecosystems (e.g., IAM, networking, storage) Championing and implementing cloud security best practices across automated infrastructure Engage with US Public Sector entities to ensure successful implementation of GitLab services to meet Federal and regulatory requirements. What You'll Do Build & Scale Multi-Tenant Infrastructure: Design and implement automation that provisions and manages hundreds of isolated GitLab environments using Terraform, Ansible, and Kubernetes. Manage complex state strategies and workspace configurations to support scale and maintainability. Debug & Resolve Production Issues: Troubleshoot issues across Kubernetes clusters, cloud services, and GitLab apps—identifying root causes of failed deployments, crash loops, and scheduling conflicts to ensure service continuity. Automate Operations at Scale: Replace manual workflows with infrastructure-as-code solutions, including automated version upgrades, configuration rollouts, and provisioning pipelines that operate reliably across all tenants. Monitor & Predict Capacity: Build observability systems that detect bottlenecks, predict usage trends, and optimize resource consumption using tools like Prometheus, ELK, and Grafana. Respond & Lead During Incidents: Lead incident response and postmortem efforts, applying technical depth to resolve issues and establish operational standards that reduce future risk. Architect & Collaborate: Influence architectural decisions around automation, scalability, and operational excellence. Partner with engineering teams to improve automation, platform resilience, and production-readiness. What You'll Bring Production-Scale Experience: Proven ability to operate and troubleshoot production workloads across multiple tenants or environments. Deep understanding of how distributed systems fail at scale and how to build in resilience. Terraform & IaC Mastery: Strong hands-on experience with Terraform, including workspace strategies, state management, and automation patterns that scale. Comfortable solving state isolation issues and building reliable, reusable infrastructure code. Experience with Ansible and templating tools like Jsonnet is a plus. Kubernetes in Production: Skilled at diagnosing deployment failures, interpreting pod logs, and debugging scheduling issues and rollback scenarios in live environments. Understands how pods, ReplicaSets, and controllers interact in production. Programming & Code Analysis: Ability to read and debug code in Go and/or Ruby. Familiar with identifying performance issues, scalability concerns, and contributing to infrastructure tooling through thoughtful code analysis. Large Scale Operations Background: Experience supporting infrastructure for many customers or environments simultaneously. Comfortable managing isolation, scaling, monitoring, and incident response across diverse workloads. Architecture & Incident Response: Able to reason through complex systems and operational challenges. Brings on-call experience and can lead technical discussions and incident resolution efforts under pressure. Customer-Focused Collaboration: Proven ability to work across teams and with internal or external customers to solve technical problems while maintaining service commitments and clear communication. GitLab Platform Proficiency: Comfortable using GitLab as a daily tool for infrastructure automation, collaboration, and operational workflows. How GitLab will support you Benefits to support your health, finances, and well-being All remote, asynchronous work environment Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and development budget Parental leave Home office support The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $124,300—$266,400 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Automate and operate large-scale multi-tenant GitLab environments with compliance, troubleshoot production issues, and lead incident response. | Experience with Terraform, Kubernetes, production-scale operations, programming in Go/Ruby, incident response, and cloud security compliance. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a Senior Site Reliability Engineer (SRE) at GitLab, you'll help keep all user-facing services and production systems reliable, scalable, and efficient. Our SREs combine a pragmatic operations mindset with strong software engineering practices to drive automation, reduce toil, and improve resilience across our platform. Within the US Public Sector Services team, you will specialize in operating a large fleet of GitLab environments built to meet FedRAMP compliance requirements. Your role centers on three core responsibilities: automating workflows across the full environment lifecycle—from provisioning new environments to daily operational tasks—deploying features and updates safely and consistently, and maintaining operational excellence across many production environments simultaneously. This specialization uniquely integrates the demands of operating at scale with the rigor of public sector compliance—balancing strategic automation development and hands-on operational execution while upholding the strict security and regulatory standards required for government customers. Candidates must be U.S. citizens residing and working in the United States, and be willing and able to obtain U.S. federal security clearance (minimum Public Trust position). Some examples of the projects you could work on: • Designing and coding infrastructure automation that provisions and operates GitLab environments using Terraform, Ansible, and Kubernetes • Creating and maintaining deployment packages for GitLab, such as Helm Charts and omnibus-gitlab • Building and operating Dedicated GitLab instances integrated with cloud-native services (e.g. AWS, GCP) • Developing tools to orchestrate infrastructure-as-code workflows across multiple tenants • Deploying and managing microservices on Kubernetes clusters at scale • Enhancing GitLab’s observability stack (e.g., Prometheus, ELK) to support proactive monitoring and incident response • Integrating with and operating infrastructure in cloud provider ecosystems (e.g., IAM, networking, storage) • Championing and implementing cloud security best practices across automated infrastructure • Engage with US Public Sector entities to ensure successful implementation of GitLab services to meet Federal and regulatory requirements. What You'll Do • Build & Scale Multi-Tenant Infrastructure: Design and implement automation that provisions and manages hundreds of isolated GitLab environments using Terraform, Ansible, and Kubernetes. Manage complex state strategies and workspace configurations to support scale and maintainability. • Debug & Resolve Production Issues: Troubleshoot issues across Kubernetes clusters, cloud services, and GitLab apps—identifying root causes of failed deployments, crash loops, and scheduling conflicts to ensure service continuity. • Automate Operations at Scale: Replace manual workflows with infrastructure-as-code solutions, including automated version upgrades, configuration rollouts, and provisioning pipelines that operate reliably across all tenants. • Monitor & Predict Capacity: Build observability systems that detect bottlenecks, predict usage trends, and optimize resource consumption using tools like Prometheus, ELK, and Grafana. • Respond & Lead During Incidents: Lead incident response and postmortem efforts, applying technical depth to resolve issues and establish operational standards that reduce future risk. • Architect & Collaborate: Influence architectural decisions around automation, scalability, and operational excellence. Partner with engineering teams to improve automation, platform resilience, and production-readiness. What You'll Bring • Production-Scale Experience: Proven ability to operate and troubleshoot production workloads across multiple tenants or environments. Deep understanding of how distributed systems fail at scale and how to build in resilience. • Terraform & IaC Mastery: Strong hands-on experience with Terraform, including workspace strategies, state management, and automation patterns that scale. Comfortable solving state isolation issues and building reliable, reusable infrastructure code. Experience with Ansible and templating tools like Jsonnet is a plus. • Kubernetes in Production: Skilled at diagnosing deployment failures, interpreting pod logs, and debugging scheduling issues and rollback scenarios in live environments. Understands how pods, ReplicaSets, and controllers interact in production. • Programming & Code Analysis: Ability to read and debug code in Go and/or Ruby. Familiar with identifying performance issues, scalability concerns, and contributing to infrastructure tooling through thoughtful code analysis. • Large Scale Operations Background: Experience supporting infrastructure for many customers or environments simultaneously. Comfortable managing isolation, scaling, monitoring, and incident response across diverse workloads. • Architecture & Incident Response: Able to reason through complex systems and operational challenges. Brings on-call experience and can lead technical discussions and incident resolution efforts under pressure. • Customer-Focused Collaboration: Proven ability to work across teams and with internal or external customers to solve technical problems while maintaining service commitments and clear communication. • GitLab Platform Proficiency: Comfortable using GitLab as a daily tool for infrastructure automation, collaboration, and operational workflows. How GitLab will support you • Benefits to support your health, finances, and well-being • All remote, asynchronous work environment • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and development budget • Parental leave • Home office support The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $124,300—$266,400 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Develop and maintain automation and infrastructure with a focus on monitoring and observability using Kubernetes. | Must have expertise in automation, infrastructure, monitoring, Kubernetes, and observability, with English language proficiency. | Required skills: Automation, Infrastructure, Monitoring, Kubernetes, Observability Required languages: English

Manage ecosystem partner initiatives and develop strategic plans for ecosystem partner growth. Coordinate the involvement of GitLab team members to ensure sales targets and ecosystem sales objectives are met. | Experience selling software development tools and/or application lifecycle management solutions via strategic partnerships is required. Candidates should have a strong network across the partner ecosystem in North America and be knowledgeable about the Cloud market. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role A strong partner ecosystem is crucial in the success and growth of GitLab's business. Partners are a strategic imperative for GitLab's continued growth and market expansion. As customer requirements become more complex we need partners with capability and capacity to help customers implement, support and grow their usage of GitLab. We work closely with cross functional leadership to ensure partners are integrated throughout the sales cycle both pre and post sales. Partner Account Managers (Internal name is Ecosystem Sales Managers) are critical in recruiting and building relationships with partners. Partner Account Managers (Internal name is Ecosystem Sales Managers) also work with partners to establish and measure goals and performance including pipeline, revenue generation and growing their overall GitLab practice. All individual contributors are referred to as "Ecosystem Sales Managers" or "ESM" and share the same primary requirements, responsibilities, and performance indicators. What you'll do Responsibilities: Manage ecosystem partner initiatives, develop strategic plans for ecosystem partner growth. Interaction: Regular communication both internally and externally with partners. Impact: Significant influence on strategic decisions and ecosystem partner performance. Coordinate/facilitate the involvement of GitLab team members, including sales leadership, support, etc. as needed to ensure meeting sales targets and ecosystem sales objectives. Build, maintain, and manage relationships with the Gitlab field sales organization. Proactively engage with GitLab AEs, ASMs and geo leadership. Work closely with regional System Integrators, Solution providers, Managed Services Partners and Hyperscalers (AWS, Google,etc) Design and execute comprehensive joint business plans with partners, including detailed partner account mapping, go-to-market strategies, and governance models to ensure a robust and mutually beneficial relationship. Identify and support regional-specific demand generation/pipeline building activities with strategic partners. Contribute to quarterly business reviews (QBRs) within your assigned territory. Participate in annual planning within the Ecosystem organization. Provide cloud-related weekly forecasts and/or progress reports. Prepare presentations, territory plans and reports as required. Knowledge: Strong understanding of strategic ecosystem partners, industry dynamics, and business operations. What you'll bring Experience selling software development tools and/or application lifecycle management solutions via strategic partnerships. 3+ years in same or similar fields Strong network across the partner ecosystem in North America Be knowledgeable of Partner Ecosystems in the United States and Canada and the Cloud market Experience selling open source solutions. Experience with B2B sales. Interest in GitLab, and open source software. Language Proficiency: Fluent English, with excellent communication skills Effective written and verbal communication skills. Strong interpersonal skills and an ability to remain calm under pressure. Established personal network within the industry. Results oriented perspective. You share our values, and work in accordance with those values. Ability to use GitLab. Experience with Salesforce. Ability to travel up to 50% and comply with the company's travel policy. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $173,400—$306,000 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Manage Public Sector customer accounts to increase adoption, retention, and satisfaction while acting as liaison between customers and GitLab teams. | Must be a US Person with knowledge of Git, software development lifecycle, DevSecOps, customer success experience, strong communication and project management skills. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. We are currently hiring a Customer Success Manager for our Public Sector team in the United States. The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. For more information, please see the CSM handbook. What you'll do Partner with our Public Sector customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives Know the GitLab platform, our more common best practices, and use cases in order to guide the customer Understand the customer journey and be able to guide them on future adoption Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction Remain knowledgeable and up-to-date on GitLab releases What you'll bring Due to government requirements, you must be a United States Person (defined as a U.S. Citizen, lawful permanent resident, refugee, or asylee) to be eligible for this position. Understanding of Git and typical branching strategies Knowledge of software development lifecycle and development pipeline Understanding of continuous integration, continuous deployment, DevSecOps Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention Experience partnering with customers to define and achieve business outcomes Familiarity working with customers of sizes relevant to the assigned segment Exceptional verbal, written, organizational, presentation, and communications skills Project management experience & skills Strong technical, analytic, and problem-solving skills Alignment with our values, and willingness to work in accordance with those values Willingness to travel if needed and comply with the company’s travel policy How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Hiring process Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page. Recruiter Screening Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters. Hiring Manager Interview The hiring manager interview is the first of the interviews with the Customer Success Manager team. This interview is with the manager of the team the candidate is applying to join. It is a 45 minute interview. Peer Interview The peer interview is with one of our Public Sector CSMs and is a 30-45 minute interview. Panel Interview The panel interview consists of several members of the Customer Success Manager team. It typically includes 2-3 team members. This is a 60 minute interview, with the following format: A demo of GitLab based on the guidance provided ahead of the interview by the recruiter General discussion and questions from the panel Executive Interview Conducted by the Regional Sales Director, this is a discussion with the candidate as a final assessment interview to evaluate the candidate’s suitability for the role. This is a 30 minute interview. Reference and Background Check Once the candidate has successfully completed all interview stages with positive recommendations at each stage, GitLab will complete reference checks and a background check. Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range $88,200—$189,000 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

As a member of the Growth team, you'll drive business outcomes by enhancing user value and efficiency with GitLab. You'll design personalized experiences to help users discover relevant content and adopt additional functionalities. | Candidates must have experience in growth design or related areas such as onboarding and user acquisition. Familiarity with product experimentation and strong visual design skills are also essential. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. About the role As a member of the Growth team, you'll play a key role in driving business outcomes by helping users find increased value and efficiency with GitLab. Results for customers is at the top of our values hierarchy because we know that our customers’ success directly drives ours. Ensuring a frictionless experience for users who want to get started, trial, purchase, and explore new features is essential to delivering results for our customers. As a designer in this space, you’ll be instrumental in making that happen. The Engagement team is focused on driving deeper product adoption from activated users by improving both the depth and breadth of their GitLab usage. You'll be working on initiatives that help users adopt GitLab as a daily-driver tool and discover additional functionality to meet a wider range of their needs. You'll play a crucial role in designing intelligent, contextual experiences that surface the right information and features to each user at the right time. Here are some links with extra information: Product Design team page Pajamas design system What you’ll do: You’ll work alongside UX Researchers, Product Managers, and Engineers to iterate on new features within the GitLab product. You'll collaborate with teams across the product to design personalized experiences that help users discover relevant content, navigate GitLab's surface area more effectively, and adopt additional functionality that meets their needs. You’ll communicate your design thinking and ideas through wireframes, prototypes, user flows, mockups, and high-fidelity visual designs. You’ll help develop hypotheses and establish clear success metrics to test new features or product changes and determine their impact on user experience and business outcomes. You'll help establish growth methodologies and best practices that other product teams can adopt to improve onboarding, feature adoption, and discoverability within their own areas. You’ll engage with our user base and the wider GitLab community to understand their pain points and work toward long-term fixes that enable them to succeed with their goals. You’ll undertake usability testing to validate your thinking. (We have an excellent team of UX Researchers who can offer guidance, as needed.) You’ll contribute to our Design System, alongside the rest of the UX team and the GitLab community as a whole. What you'll bring: Must have demonstrated experience working as a Growth designer, or working in a growth-relevant area such as onboarding, user acquisition, free-to-paid conversion, feature adoption, etc. Familiarity with product experimentation. Domain knowledge or background in DevSecOps. Experience fostering collaboration across multiple product teams and stakeholders. Experience conducting your own research with a variety of methods, and strong decision making skills for when to do research. Strong visual design skills with the ability to balance leveraging the design system and recognizing when a unique component is needed. About the team Product Design supports the teams at GitLab by becoming experts in our stage group, educating ourselves about the entire product, and staying engaged with user and business goals. We partner closely with our stable counterparts in Product Management and Development. As Product Designers, we are the owners of design judgment. We start with a problem to solve and always first consider what the best experience for the user would be. How GitLab will support you Benefits to support your health, finances, and well-being All remote, asynchronous work environment Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and development budget Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range $140,000—$185,000 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Drive product messaging, go-to-market plans, sales enablement, and revenue growth for GitLab’s application security portfolio by collaborating with marketing, product, engineering, and sales teams. | 5+ years product marketing experience in B2B SaaS with strong knowledge of application security, compliance, and DevSecOps technologies, plus excellent communication and cross-team collaboration skills. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a Senior Product Marketing Manager, Application Security, you will work closely with our marketing, product management, engineering, and sales teams to drive revenue growth for GitLab’s security portfolio. You’ll be a key contributor on our Product Marketing Team and drive the product messaging and pitch, the revenue plays, the proof points and the go-to-market plan for this critical segment of the GitLab platform. You’ll act as a subject matter expert on all things Application Security, including Software Supply Chain Security, Security Risk Management, and Compliance, working closely with our Platform PMMs and subject matter experts. What You’ll Do Deliver the Pitch: Messaging, Positioning & Content Develop compelling Compliance messaging and differentiation to position GitLab as the leading DevSecOps platform in the market Craft persona-specific messaging for key target audiences, including buyer, influencer and user personas, specifically targeting security, compliance and engineering leaders Build compelling product pitches and thought leadership narratives that tell our story through various forms of communication (blogs, whitepapers, videos, presentations, etc) Conduct research on customer pain points, market trends and competitive alternatives to inform our point of view Coach the Play: Demand gen and revenue plays Partner with our field and digital marketing teams to build impactful demand gen campaigns and revenue plays Create and deliver sales enablement materials, playbooks, FAQs, and objection-handling guides. Serve as liaison between field, BDRs and Marketing to identify gaps and roadblocks converting pipeline to revenue Own the Proof: Voice of the customer & voice of the industry Serve as the voice of the customer, understand their pain points and align them with GitLab’s solutions. Distill win-wires and customer success into repeatable sales motions to help scale the business Educate industry analysts (aka voice of the industry) on our value and differentiation on an ongoing basis; capture analyst sentiment and proof points to demonstrate market leadership Partner with our Business Value team to build total cost of ownership and business value calculations Drive the Plan: Go-to-Market Strategy Develop customer segmentation, buyer personas and target audiences using a data-driven approach Define route-to-market and monetization strategy for free to paid, Premium, Ultimate, Self-managed, SaaS and Dedicated platform offerings, and build effective price and packaging collateral Own and drive the launch plan for upcoming compliance features that’ll have a meaningful bookings impact; support annual platform launches, such as GitLab 17. What You’ll Bring 5+ years of Product Marketing experience, preferably in B2B SaaS in the Application Security, Software Supply Chain, Compliance, or related domains. Proven track record of developing and executing go-to-market strategies for technical products with technical buyer and user personas Strong ability to simplify complex technical concepts into messaging that resonates with both technical and business audiences. Experience working with key personas such as Security professionals and Developers. Exceptional written and verbal communication skills, with experience creating high-impact sales enablement materials. Familiarity with SAST, SCA/Secret Detection, DAST technologies, compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA, PCI, SLSA), and their role in DevSecOps strongly preferred. Collaborative mindset with experience working in cross-functional teams. Self-starter comfortable working in a fast-paced, all-remote environment. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Remote-US The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range$110,900—$237,600 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Lead security for GitLab's internal AI initiatives by establishing security frameworks for AI/ML systems. Ensure responsible AI adoption while protecting against AI-specific threats. | Candidates should have 5+ years of information security experience, including 2+ years in enterprise AI/ML security. Strong expertise in identity and access management, cloud security, and data protection is essential. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. We're looking for a Senior Security Engineer to lead security for GitLab's internal AI initiatives. You'll establish security frameworks for AI/ML systems used by our global workforce, ensuring responsible AI adoption while protecting against AI-specific threats. What you'll do: Design AI Security Architecture: Build comprehensive security frameworks for internal AI systems, including LLMs, productivity tools, and AI-powered business applications used by GitLab team members. Secure Model Context Protocol (MCP) Implementations: Monitor and secure MCP server deployments, establish authentication standards, and implement monitoring for MCP interactions across internal tools and development environments Manage Non-Human Identities: Architect identity management systems for AI agents, service accounts, and automated systems. Implement zero-trust principles and least-privilege access controls for machine-to-machine communications Govern Internal AI Tool Usage: Secure employee use of AI assistants (ChatGPT, Claude, through DLP controls, monitoring, and policy enforcement while protecting intellectual property and confidential data. Product & Product Security Collaboration: Work with our Product and Product Security teams as necessary on GitLab Duo and other internal use cases. Implement Data Protection Controls: Prevent sensitive corporate data leakage through AI systems, establish data classification frameworks, and design privacy-preserving techniques for internal AI analytics Drive Cross-Functional Collaboration: Partner with IT, Legal, Product, Product Security and business teams to enable secure AI adoption, provide security training, and evaluate new AI tools through procurement processes What you'll bring: 5+ years information security experience with 2+ years in enterprise AI/ML security Deep expertise in enterprise AI adoption, shadow IT risks, and data loss prevention Strong experience with identity and access management, particularly non-human identity governance Proven experience managing service accounts, API keys, certificates, secrets management, and automated system authentication Proficiency in cloud security (AWS, GCP, Azure) and scripting (Python, Go, Ruby, Node.js) Understanding of API security, OAuth, SAML, and modern authentication protocols Excellent communication skills for GitLab's transparent, asynchronous, and global culture Preferred Qualifications: Experience with Model Context Protocol (MCP) and similar AI integration protocols Hands-on experience managing enterprise AI deployments and governance programs Knowledge of browser security, endpoint protection, and remote work security considerations Experience with Enterprise AI platforms (OpenAI, Anthropic, Google Vertex AI, AWS Bedrock, etc) Published research or contributions to enterprise AI security communities How GitLab will support you Benefits to support your health, finances, and well-being All remote, asynchronous work environment Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range $124,300—$239,800 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Design and implement AI-powered automation workflows and predictive analytics to optimize revenue operations and customer lifecycle management in a fully remote environment. | Experience with workflow automation platforms (preferably Workato), integrating LLM APIs, strong revenue operations knowledge, technical architecture skills, and collaboration with IT teams. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. GitLab is looking to add an AI Revenue Operations Analyst to join our Revenue Tech team. In this role, you will build and advance GitLab's AI tooling strategy for revenue operations while architecting and implementing AI-powered automation workflows that optimize how we acquire, convert, and retain customers at scale. You'll design intelligent workflows using platforms like Workato (in partnership with IT) and manage vendor relationships for AI tools to drive measurable business outcomes across our entire revenue pipeline. This position is 100% remote and based in the US, British, or Central European time zone. What you'll do Design AI-Powered Revenue Solutions Actively shape GitLab's AI tooling strategy for revenue operations, including expanding AI functionality within existing tools, evaluating emerging AI platforms, managing vendor relationships for AI tools, and helping to implement governance frameworks for AI implementation across revenue teams Architect and implement sophisticated AI-powered workflows using platforms like Workato (in partnership with IT), integrating with LLM APIs and existing tools to create intelligent automation solutions Configure predictive analytics solutions including churn risk models, opportunity scoring and deal velocity insights, and revenue process optimization systems using low-code platforms and API integrations Design and orchestrate AI-enhanced research automation that eliminates manual qualification and prospecting tasks for revenue teams Configure and orchestrate experimentation frameworks using low-code platforms, connecting data sources and automating test execution to optimize go-to-market strategies Systems Architecture & Strategic Impact Design end-to-end customer journey workflows using automation platforms and API orchestration Make technical architecture decisions for revenue systems, partnering with IT and senior team members on complex integrations while maximizing low-code platform capabilities Partner with Revenue Strategy & Operations teams and IT teams to translate complex business requirements into scalable AI-powered workflow solutions Design and implement automated workflows using tools like Workato, Zapier, and similar low code tools to orchestrate seamless data flow across revenue platforms Measure and report on business impact of AI automation solutions (conversion rates, deal velocity, productivity gains) Identify high-impact opportunities where AI workflow automation can drive competitive advantage Technical Leadership & Collaboration Drive cross-functional initiatives that require sophisticated platform configuration and API integration expertise Collaborate with IT and Data teams on complex integrations, API requirements, and technical architecture decisions Establish automated monitoring and alerting systems that proactively identify warning signs throughout the customer journey Drive operational projects within the Revenue Strategy, Operations, and Enablement team by contributing AI-enhanced process improvements Document workflow solutions and create knowledge repositories that enable team scalability Share automation expertise, best practices and AI integration principles What you'll bring Technical & AI Integration Foundation Strong experience with workflow automation platforms (Workato strongly preferred) including complex logic, API orchestration, and error handling with the ability to collaborate effectively with IT teams on platform access and implementation Proven experience integrating LLM APIs (Anthropic, OpenAI, etc.) into business workflows through automation platforms and understanding of prompt engineering for business outcomes Experience with low-code automation tools and ability to evaluate platform capabilities for AI-enhanced use cases Revenue Operations & Business Expertise Proven ability to architect sophisticated workflow solutions that solve complex business problems with systems thinking approach to end-to-end customer experience optimization Deep understanding of B2B SaaS revenue models, sales processes, and customer lifecycle management History of evaluating and procuring revenue tools including running RFPs, implementation, enablement, ongoing adoption, and vendor relationship management Strong analytical and problem-solving skills with ability to translate business requirements into technical workflow specifications Sense of Ownership & Collaboration Skills Takes full accountability for AI automation and revenue technology outcomes, proactively identifying and solving problems within their scope before they impact the business Excellent communication and stakeholder management skills with ability to work effectively with IT teams, Revenue Operations, and Field Org team members Proven ability to manage competing priorities, take initiative on process improvements, and deliver sophisticated technical solutions Interest in GitLab's mission and alignment with our values of collaboration, results, efficiency, diversity, and transparency Preferred Experience Previous experience in revenue operations, sales operations, or marketing operations roles with AI/automation components and demonstrated ownership of technical outcomes Background in data science, analytics, or business intelligence with application to revenue processes Experience driving technology evaluation, procurement, and implementation projects from conception through adoption Familiarity with privacy regulations (GDPR, CCPA) and their technical implementation requirements How GitLab will support you Benefits to support your health, finances, and well-being All remote, asynchronous work environment Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and development budget Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $70,000—$150,000 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.