GitLab

Lead CX strategy to improve customer retention, expansion, and value through cross-functional initiatives and executive decision support. | Requires progressive leadership experience in strategy, analytics, and customer success in a B2B SaaS environment with strong business acumen and team management skills. | GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. • Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Director, Customer Experience (CX) Strategy at GitLab, you will lead the team responsible for shaping the strategic direction of our post-sales organization and turning complex customer, market, and business signals into clear decisions that improve retention, expansion, adoption, and long-term customer value. This role is a direct business partner to our Chief Customer Officer (CCO) and supports our Global Customer Experience organization which encompasses Customer Success, Renewals, and Professional Services. It focuses on business planning, lifecycle design, coverage/segmentation strategy, executive decision support, strategic programs, and performance insight across the customer journey. Success in this role means owning several high-priority cross-functional initiatives, leading the strategy function effectively, and helping the business make better decisions through strong analysis, planning, and structured execution. What you’ll do • Set the vision and priorities for the CX Strategy function, aligning strategic programs, analytics, and planning around customer lifecycle outcomes and GitLab business priorities. • Own annual planning and in-year strategic cadences for CX, including business planning, coverage and segmentation decisions, headcount and investment proposals, executive reviews, and priority-setting across Customer Success, Renewals, and Professional Services. • Develop and evolve business models, KPI frameworks, and executive decision support for CX leadership so the organization can make better tradeoffs around customer health, retention, expansion, and growth efficiency. • Lead high-priority cross-functional initiatives from ideation through implementation, bringing structure to ambiguous problems and driving alignment across CX, Sales, Finance, Product, Revenue Operations, and Data teams. • Shape customer lifecycle strategy, including journey design, handoffs, engagement models, and program recommendations that improve customer outcomes and field effectiveness. • Partner with Product and customer-facing leaders to bring voice-of-customer insights, adoption signals, and customer feedback into roadmap discussions, program design, and strategic decision-making. • Define the strategic requirements and business cases that inform systems, tooling, reporting, and process changes, in partnership with CX Operations and Revenue Technology leaders. What you’ll bring • Progressive experience in strategy, analytics, customer success, renewals, revenue operations, consulting, and/or business planning roles in a B2B SaaS environment. • Strong business acumen with the ability to connect customer lifecycle strategy to operating metrics, planning decisions, financial considerations, and go-to-market outcomes. • Demonstrated success leading cross-functional initiatives and influencing without direct authority across multiple senior stakeholder groups. • Experience hiring, developing, and leading high-performing distributed teams. • Strong analytical and problem-solving skills, including the ability to interpret complex data and translate it into clear recommendations, business cases, and strategic decisions. • Fluency with key CX and GTM systems and analytical tools such as Salesforce, Gainsight, BI tools, spreadsheets, and SQL, along with comfort defining business requirements for data and tooling investments. • Excellent written and verbal communication skills, including the ability to create executive-ready documents, decks, proposals, and recommendations. • Comfort operating in an all-remote, asynchronous, values-driven environment with a high degree of ownership, iteration, and transparency. About the team The CX Strategy team is a small, high-impact partner to the broader Customer Experience organization, focused on steering the end-to-end customer journey from purchase through adoption, renewal, expansion, and advocacy. The team works across strategy, analytics, planning, and cross-functional programs to help CX leaders make better decisions, prioritize investments, and improve customer and business outcomes. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $168,000 - $285,600 USD How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Lead CX strategy to drive retention, expansion, and customer value through business planning and cross-functional initiatives. | Progressive experience in B2B SaaS strategy, analytics, revenue operations, team leadership, and GTM tools proficiency. | GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Director, Customer Experience (CX) Strategy at GitLab, you will lead the team responsible for shaping the strategic direction of our post-sales organization and turning complex customer, market, and business signals into clear decisions that improve retention, expansion, adoption, and long-term customer value. This role is a direct business partner to our Chief Customer Officer (CCO) and supports our Global Customer Experience organization which encompasses Customer Success, Renewals, and Professional Services. It focuses on business planning, lifecycle design, coverage/segmentation strategy, executive decision support, strategic programs, and performance insight across the customer journey. Success in this role means owning several high-priority cross-functional initiatives, leading the strategy function effectively, and helping the business make better decisions through strong analysis, planning, and structured execution. What you’ll do Set the vision and priorities for the CX Strategy function, aligning strategic programs, analytics, and planning around customer lifecycle outcomes and GitLab business priorities. Own annual planning and in-year strategic cadences for CX, including business planning, coverage and segmentation decisions, headcount and investment proposals, executive reviews, and priority-setting across Customer Success, Renewals, and Professional Services. Develop and evolve business models, KPI frameworks, and executive decision support for CX leadership so the organization can make better tradeoffs around customer health, retention, expansion, and growth efficiency. Lead high-priority cross-functional initiatives from ideation through implementation, bringing structure to ambiguous problems and driving alignment across CX, Sales, Finance, Product, Revenue Operations, and Data teams. Shape customer lifecycle strategy, including journey design, handoffs, engagement models, and program recommendations that improve customer outcomes and field effectiveness. Partner with Product and customer-facing leaders to bring voice-of-customer insights, adoption signals, and customer feedback into roadmap discussions, program design, and strategic decision-making. Define the strategic requirements and business cases that inform systems, tooling, reporting, and process changes, in partnership with CX Operations and Revenue Technology leaders. What you’ll bring Progressive experience in strategy, analytics, customer success, renewals, revenue operations, consulting, and/or business planning roles in a B2B SaaS environment. Strong business acumen with the ability to connect customer lifecycle strategy to operating metrics, planning decisions, financial considerations, and go-to-market outcomes. Demonstrated success leading cross-functional initiatives and influencing without direct authority across multiple senior stakeholder groups. Experience hiring, developing, and leading high-performing distributed teams. Strong analytical and problem-solving skills, including the ability to interpret complex data and translate it into clear recommendations, business cases, and strategic decisions. Fluency with key CX and GTM systems and analytical tools such as Salesforce, Gainsight, BI tools, spreadsheets, and SQL, along with comfort defining business requirements for data and tooling investments. Excellent written and verbal communication skills, including the ability to create executive-ready documents, decks, proposals, and recommendations. Comfort operating in an all-remote, asynchronous, values-driven environment with a high degree of ownership, iteration, and transparency. About the team The CX Strategy team is a small, high-impact partner to the broader Customer Experience organization, focused on steering the end-to-end customer journey from purchase through adoption, renewal, expansion, and advocacy. The team works across strategy, analytics, planning, and cross-functional programs to help CX leaders make better decisions, prioritize investments, and improve customer and business outcomes. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $168,000—$285,600 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Manage public sector customer portfolios to drive adoption, retention, and growth of GitLab's DevSecOps platform through customer enablement and cross-functional coordination. | Experience in customer success or similar roles with strong project management, technical understanding of DevSecOps and Git workflows, and ability to manage multiple public sector accounts. | GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. • Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Customer Success Manager on our Public Sector team, you’ll help U.S. government and public sector organizations realize meaningful business outcomes with the GitLab DevSecOps platform. You’ll turn pre-sales command plans into clear, actionable objectives, guide customers through their adoption journey, and enable them on common Git, CI/CD, and DevSecOps best practices so they can deliver secure software more efficiently. Acting as a trusted liaison between your customers and GitLab Support, Product Management, Engineering, Sales, and Professional Services, you’ll own a portfolio of accounts and focus on increasing adoption, retention, growth, and overall satisfaction while staying current on GitLab product releases. This role is based in the United States public sector space and is best suited for a United States Person who is comfortable working cross-functionally, managing complex projects, and representing the voice of the customer across GitLab. What You’ll Do • Partner with Public Sector customers to translate pre-sales command plans and desired business outcomes into clear, actionable objectives. • Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies. • Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time. • Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams. • Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction. • Stay current on GitLab releases and help customers understand and apply new features to their environments and use cases. • Use project management skills to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders. What You’ll Bring • Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee), in line with government requirements for this role. • Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention. • Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives. • Understanding of Git and common branching strategies, along with familiarity with the software development lifecycle and development pipelines. • Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them. • Ability to manage a portfolio of customers of varying sizes in the public sector, balancing priorities across multiple stakeholders. • Strong verbal, written, presentation, and organizational skills, with the ability to explain technical topics in clear, simple language. • Demonstrated project management, analytical, and problem-solving skills, with openness to learning and applying transferable skills in new situations. About the team The Senior Customer Success Manager role sits within our Public Sector Customer Success team, which partners with United States government and public sector organizations to help them realize ongoing value from the GitLab platform. We own the post-sales relationship, driving adoption, retention, and growth by aligning GitLab capabilities to each customer’s mission, enabling them on DevSecOps best practices, and coordinating cross-functionally with Sales, Support, Product Management, Engineering, and Professional Services. Our team members work in an all-remote, distributed environment and collaborate asynchronously across time zones, using GitLab’s tools and processes to stay aligned while we tackle opportunities such as expanding use cases, improving customer return on investment, and simplifying engagement with the broader GitLab ecosystem. How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $103,200 - $174,600 USD How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Lead and mature the security compliance function by managing certifications and driving automation in GRC workflows. | Extensive experience in security compliance and audit with knowledge of SOC 2, ISO 27001, FedRAMP, US citizenship, and leadership skills. | GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Manager, Security Compliance at GitLab, you'll lead and mature our security compliance function while helping the company meet the needs of customers, auditors, and regulators across a growing set of security and compliance requirements. Reporting to the VP of Security Assurance, you'll bring deep expertise in security frameworks, risk-based thinking, and team leadership to guide our certification strategy and strengthen how we manage compliance across the business. In this role, you'll work across Security, Legal, IT, Product, and Engineering to evolve a compliance program that supports both strong security outcomes and business growth. You'll help shape a roadmap that keeps pace with emerging regulations and frameworks, while also improving how the team works through automation, artificial intelligence, and scalable processes. This role is a strong fit for someone who can balance strategic leadership with operational excellence and who sees compliance as an important customer trust and sales enabler. Some examples of our projects: Leading and expanding GitLab's security certification portfolio across commercial, public sector, and industry-specific frameworks while improving the way control testing and assurance activities are performed Driving automation and AI-enabled improvements for risk and compliance workflows so the team can spend less time on manual work and more time on high-value risk analysis and program maturity What you'll do Lead and mentor a team focused on security compliance, providing direction, support, and clear priorities while building a high-performing function. Oversee and expand GitLab's certification portfolio across frameworks such as ISO 27001/17/18, ISO 42001, Service Organization Control 2 (SOC 2), Payment Card Industry (PCI), TiSAX, Cyber Essentials, and Federal Risk and Authorization Management Program (FedRAMP). Partner with cross-functional stakeholders in IT, Security, Legal, Product, and Engineering to integrate governance, risk, and compliance requirements into business processes and technical systems. Drive automation within the function by using scripting, coding, and AI-enabled approaches to improve governance, risk, and compliance workflows, including compliance-as-code and policy-as-code practices. Monitor regulatory changes, emerging frameworks, and industry trends, and use those insights to help shape the team's roadmap and prepare the business for new requirements. Manage relationships with third-party auditors, assessors, and consultants during activities such as external audits, certification reviews, and penetration tests. Strengthen the team's security metrics and reporting practices, including preparing and facilitating regular business reviews and giving leadership clear visibility into progress and risk. Serve as a subject matter expert and thought partner by delivering guidance, training, and security-focused content for internal teams, customers, and senior stakeholders, while helping strengthen GitLab's voice in the broader security market. What you'll bring Extensive experience in security compliance, audit, or related governance, risk, and compliance work, including experience supporting external audits. Deep knowledge of security and compliance frameworks such as SOC 2, ISO 27001, FedRAMP, and National Institute of Standards and Technology (NIST), with public sector or FedRAMP experience preferred. Experience leading teams and developing people, with the ability to set direction, manage priorities, and build strong partnerships across a distributed organization. Strong understanding of cloud security, software as a service (SaaS) security models, and DevSecOps practices, with the ability to apply that knowledge in a fast-moving technology environment. A risk-based mindset that goes beyond checklist compliance and focuses on meaningful control design, testing, and continuous improvement. Comfort using automation, scripting, or AI-enabled approaches to reduce manual work and improve the scale and efficiency of compliance programs. Excellent written and verbal communication skills, including the ability to explain complex technical and regulatory topics clearly to auditors, customers, executives, and cross-functional partners. Relevant certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), or similar credentials are highly desirable. Due to government requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to fill this position. About the team The Security Assurance organization helps GitLab build and maintain trust by strengthening how we approach security, compliance, and assurance across the company. Within that group, the security compliance function works at the intersection of customer trust, regulatory readiness, operational rigor, and business growth. The team partners broadly across GitLab to help ensure our controls, certifications, and assurance activities support both secure operations and the needs of a global business. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $168,000—$245,000 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Lead customer trust by managing security questionnaires, contract reviews, vendor inquiries, and oversee security governance, policies, metrics, and awareness programs. | Extensive experience in security governance or customer-facing security programs and knowledge of SOC 2, ISO 27001, US citizenship, and contract negotiation skills required. | GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Overview of the Role The Senior Manager, Customer Trust & Security Governance helps GitLab turn security into a clear business enabler. In this role, you will oversee the programs that help our customers and prospects assess our security posture, reduce friction in our sales cycle, strengthen our security policy and standards, and make security outcomes visible across the business. Reporting to the VP of Security Assurance, you will own a broad scope across customer trust, governance, metrics, and security awareness, with a focus on building durable processes, improving documentation, and using automation and AI to help our team spend more time on high-value work. In your first year, you will shape how GitLab addresses customer security needs at scale, mature the security governance program, and improve how security is measured and communicated internally. You will work across Security, Sales, Legal, Product, Procurement, and other business partners, and you will help strengthen confidence in GitLab's AI-powered DevSecOps platform through practical guidance, clear standards, and thoughtful execution. What you’ll do Lead the customer trust function for contract reviews, security questionnaires, requests for proposals, and related customer and vendor security inquiries. Set direction, priorities, and operating practices that help the team respond effectively while reducing friction in the sales cycle. Partner with Legal, Sales, Product, and Procurement to review and negotiate security-related terms in revenue and vendor agreements. Manage escalations for complex security questionnaires, risk assessments, and contract issues, and guide teams toward practical solutions. Develop and improve security templates, playbooks, fallback positions, and training materials that support faster, more consistent negotiations. Build and maintain GitLab's library of security policies and collaborate with security subject matter experts to mature security standards. Drive the security metrics and reporting program, including preparation and facilitation for quarterly business reviews. Oversee an engaging security awareness program and use automation and AI tooling to improve workflows, documentation, and team effectiveness. What you’ll bring Extensive experience leading security governance or customer-facing security programs in a complex, cross-functional environment. Knowledge of security and compliance frameworks such as SOC 2, ISO 27001, FedRAMP, GDPR, and NIST. Ability to review and negotiate security and privacy terms in contracts, with a practical approach to balancing risk and business needs. Understanding of cloud security, software as a service security models, and DevSecOps practices. Skill in translating technical security concepts into clear guidance for customers, executives, and internal partners. Experience building or improving security policies, standards, metrics, reporting, or awareness programs. Comfort working asynchronously with teams across Security, Sales, Legal, Product, and Engineering, and collaborating through written communication. Openness to using automation and AI to improve scale and consistency, and to applying transferable experience from adjacent security, governance, or trust roles. Due to government requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to fill this position. About the team The team is responsible for helping GitLab demonstrate and operationalize trust through customer-facing security support, internal governance, measurable security outcomes, and security awareness. It works across regions in an asynchronous way and partners closely with Security, Sales, Legal, Product, Procurement, and Engineering to make security clear, practical, and scalable. This team supports both business velocity and sound governance by improving how GitLab responds to customer requirements, maintains security standards, and communicates progress. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $168,000—$245,000 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Lead corporate security strategy and operations across identity, endpoint, and internal security in a fully remote environment. | Significant senior leadership experience in corporate security, identity and endpoint security engineering, with strong operational and strategic skills in a remote setting. | An overview of this role Corporate Security at GitLab leads Identity Engineering, Corporate Security Engineering, and End User Services, bringing together the engineering and service functions that secure workforce identity, internal systems, endpoints, and core business applications. This organization enables GitLab team members to work productively and securely through a 24x5 support model and engineering ownership across identity, device trust, SaaS, platform, and internal security controls. As VP, Corporate Security, you will lead this organization through its next stage of maturity. You will own strategy, execution, and operational excellence across Corporate Security engineering and services, shaping how GitLab scales secure workforce access, endpoint security, SaaS governance, and internal IT experience in an all-remote environment. You will inherit and develop a multi-disciplinary organization that already includes leadership across identity engineering and corporate security engineering, and you will partner closely with the CISO and peers across Security, IT, Engineering, People, Legal, and Finance. This role is right for someone who can connect security posture, team member experience, and business enablement. You should be equally comfortable setting executive direction and drilling into operating questions such as how to modernize identity, reduce authentication friction, mature endpoint and SaaS controls, improve onboarding and offboarding, and build systems that are secure by default and auditable by design. Some examples of the team's focus areas: • Corporate Security (CorpSec) • CorpSec End User Services (EUS) • CorpSec Identity Engineering What you'll do • Set the vision and operating model for Corporate Security across engineering, identity, endpoint and device security, and end-user services, aligning security outcomes with productivity and service quality. • Lead a globally distributed, multi-disciplinary organization through clear roadmaps, strong managers, measurable priorities, and high operational standards. • Own GitLab's internal identity and access strategy across Okta, lifecycle automation, RBAC and ABAC, administrative access controls, cloud access governance, and the ongoing evolution of Identity v3. • Drive secure-by-default endpoint and device strategy across GitLab's fleet, with particular strength in macOS, endpoint hardening, configuration management, telemetry, detection partnerships, and engineering-led change control. • Oversee end-user services and internal IT support for the company, including access management, hardware support, and support for core applications such as Google Workspace, Slack, and Zoom, while improving helpdesk effectiveness and service experience. • Build scalable onboarding, offboarding, and role-change processes that reduce risk, improve auditability, and remove friction for team members and business stakeholders. • Partner cross-functionally with Security, IT, Engineering, People, Compliance, Finance, and Legal to translate business and regulatory requirements into pragmatic controls, policies, and workflows. • Own vendor, tooling, and budget strategy for the Corporate Security estate, using metrics to improve resilience, team member experience, and risk reduction over time. What you'll bring • Significant senior leadership experience leading corporate security, enterprise IT, IAM, endpoint security, or adjacent internal platform organizations at scale. • Strong command of workforce identity and access concepts, including SSO, SAML, OAuth, lifecycle automation, RBAC and ABAC, administrative access controls, and governance for privileged and non-human identities. • Deep understanding of modern endpoint and device security, ideally in a macOS-heavy environment, including MDM or endpoint management, hardening, software distribution, and fleet-level operational rollout strategy. • A track record of replacing manual or click-ops processes with automation, GitOps, infrastructure-as-code, and auditable engineering workflows. • Experience balancing service operations and engineering investment, with credibility in both helpdesk and internal platform environments. • Experience operating in regulated or audit-heavy environments and partnering with compliance stakeholders on durable, evidence-ready controls. • Excellent written and verbal communication skills, strong executive judgment, and the ability to lead effectively in an all-remote, asynchronous company. • A pragmatic, business-enabling leadership style that raises the security bar while reducing friction for team members and internal customers. About the team The Corporate Security organization provides the technology, support, and internal security capabilities GitLab team members rely on to do their work. The team owns internal security-focused engineering and services across access, endpoints, SaaS platforms, and core workforce systems, while also supporting day-to-day team member productivity through end-user services and helpdesk operations. Within that broader scope, Identity Engineering leads the technical strategy and automation behind IAM, RBAC, and administrative access controls for internal systems, cloud infrastructure, and tech stack applications, including the next-generation Identity v3 program. End-user and endpoint functions support access, hardware, core applications, and fleet security for GitLab's distributed workforce. Together, these groups are building a more scalable, auditable, and secure foundation for how GitLab operates internally. The base salary range for this role's listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $297,600-$360,000 USD How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

Design and maintain secure backend code and lead development of security features for pipeline security. | Professional backend engineering experience with secure design, Ruby on Rails proficiency, and familiarity with CI/CD and secrets management. | GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Backend Engineer on the Pipeline Security team, you'll take technical ownership of GitLab's native Secrets Manager, a production system built on OpenBao that helps secure sensitive credentials across GitLab CI/CD pipelines. You'll work at the intersection of backend engineering and infrastructure, shaping architecture in Ruby on Rails and Go, guiding decisions around role-based access control (RBAC), GraphQL APIs, and Kubernetes deployment configuration. In your first year, you'll help move Secrets Manager toward general availability, establish technical patterns the team can build on, and represent the team's point of view in cross-functional discussions. You'll have end-to-end ownership, from design through production operations, with room to identify what should be built next and improve how the team delivers secure, reliable features. What you'll do Build and maintain secure, readable backend code primarily in Ruby on Rails, with some development in Go for targeted components. Design backend architecture for complex security features, including secrets access control, pipeline security enforcement, and OpenBao integration. Lead the development of role-based access control models, GraphQL APIs, and supporting application patterns for features owned by the team. Own features end to end, from technical design and implementation through deployment, validation, and production support. Collaborate with Product, security partners, and other engineering teams to document tradeoffs, align on direction, and deliver iteratively in a distributed environment. Improve code quality, maintainability, security, and performance through code review, design iteration, and internal standards for a high-scale web environment. Build and maintain Helm charts, including configuration, tuning, documentation, and automated testing for Kubernetes-based deployments. Validate features in Kubernetes environments, including GitLab Cloud Native and Cloud Native Hybrid deployments, using GitLab testing and performance testing frameworks. What you'll bring Experience building and maintaining backend features with a focus on secure design, data handling, and production reliability. Ability to write production-quality code in Ruby on Rails, including use of framework security patterns and review for common application risks. Working knowledge of CI/CD concepts and the ways pipelines can be misconfigured, abused, or expose sensitive data. Familiarity with secrets management approaches and security practices for handling credentials in CI environments; experience with tools such as HashiCorp Vault or similar systems is helpful. Comfort collaborating across Product and engineering teams in an asynchronous, distributed environment and communicating technical tradeoffs clearly in writing. Ability to review merge requests with a security-first mindset and improve solutions through feedback and iteration. Experience debugging production issues, including investigation of security-related behavior and proposing practical fixes. Openness to learning adjacent domains and tools, including Go, container security, and software supply chain security; we welcome transferable experience from different technical backgrounds. About the team The Pipeline Security team builds features that make GitLab CI pipelines more secure and trustworthy for teams running sensitive workloads. We own key parts of pipeline security within GitLab's CI/CD experience, with our current focus on native secrets management for CI pipelines and Supply-chain Levels for Software Artifacts (SLSA) Level 3 capabilities to strengthen software supply chain security. We work asynchronously across regions and collaborate closely with Product and security partners, using clear design discussions, documented decisions, and iterative delivery across Ruby on Rails and Go. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $117,600—$252,000 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Design and maintain secure backend systems and collaborate with teams to deliver features in a distributed environment. | Experience in secure backend development, Ruby on Rails, CI/CD, secrets management, and collaboration in distributed teams. | Job Description: • Build and maintain secure, readable backend code primarily in Ruby on Rails, with some development in Go for targeted components. • Design backend architecture for complex security features, including secrets access control, pipeline security enforcement, and OpenBao integration. • Lead the development of role-based access control models, GraphQL APIs, and supporting application patterns for features owned by the team. • Own features end to end, from technical design and implementation through deployment, validation, and production support. • Collaborate with Product, security partners, and other engineering teams to document tradeoffs, align on direction, and deliver iteratively in a distributed environment. • Improve code quality, maintainability, security, and performance through code review, design iteration, and internal standards for a high-scale web environment. • Build and maintain Helm charts, including configuration, tuning, documentation, and automated testing for Kubernetes-based deployments. • Validate features in Kubernetes environments, including GitLab Cloud Native and Cloud Native Hybrid deployments, using GitLab testing and performance testing frameworks. Requirements: • Experience building and maintaining backend features with a focus on secure design, data handling, and production reliability. • Ability to write production-quality code in Ruby on Rails, including use of framework security patterns and review for common application risks. • Working knowledge of CI/CD concepts and the ways pipelines can be misconfigured, abused, or expose sensitive data. • Familiarity with secrets management approaches and security practices for handling credentials in CI environments; experience with tools such as HashiCorp Vault or similar systems is helpful. • Comfort collaborating across Product and engineering teams in an asynchronous, distributed environment and communicating technical tradeoffs clearly in writing. • Ability to review merge requests with a security-first mindset and improve solutions through feedback and iteration. • Experience debugging production issues, including investigation of security-related behavior and proposing practical fixes. • Openness to learning adjacent domains and tools, including Go, container security, and software supply chain security; we welcome transferable experience from different technical backgrounds. Benefits: • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave

Provide technical expertise and enablement to public sector customers for GitLab platform adoption. | Technical background in software development or systems engineering with strong communication skills for post-sales technical advising. | GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the customer success engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements. This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. What You’ll Do Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance. Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning). Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account) Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about. Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners. Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use. Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey. What You’ll Bring Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance. Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes. Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs. Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations). Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment. Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model. Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; we welcome transferable experience from related roles and backgrounds. About the team The Customer Success Engineer role sits within our Public Sector Customer Success team, which partners with United States government and public sector organizations to help them realize ongoing value from the GitLab platform. We own the post-sales relationship, driving adoption, retention, and growth by aligning GitLab capabilities to each customer’s mission, enabling them on DevSecOps best practices, and coordinating cross-functionally with Sales, Support, Product Management, Engineering, and Professional Services. Our team members work in an all-remote, distributed environment and collaborate asynchronously across time zones, using GitLab’s tools and processes to stay aligned while we tackle opportunities such as expanding use cases, improving customer return on investment, and simplifying engagement with the broader GitLab ecosystem. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $113,000—$191,000 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Lead operational teams across Customer Success, Renewals, and Professional Services to optimize forecasting, financial operations, and system requirements. | Requires progressive experience managing distributed teams in SaaS Customer Success, Renewals, and Professional Services operations with fluency in Salesforce, Gainsight, and Kantata. | GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Manager, Customer Experience Operations at GitLab, you will lead the operational teams that power our post-sales customer motion. This is a people leadership role responsible for managing and developing a team of operations professionals across three domains: Customer Success Management (CSM) Operations, Renewals Operations, and Professional Services (PS) Operations. As the business scales and organizational scope expands, this role requires a leader who can own processes around forecasting, resource management, and financial operations while building a team capable of sustaining them. Reporting to the Director of CX Strategy & Operations, you will be a critical connector between the CX organization and the teams that enable it. You will partner closely with other Revenue Strategy & Operations teams, Finance, and Sales to ensure that CX operational needs are clearly defined, well-represented, and executed with precision. You will thrive in GitLab’s all-remote, values-driven environment, where documentation, iteration, and cross-functional partnership are core to how we work. What You’ll Do Lead, manage, and develop a team of operations professionals across CSM Ops, Renewals Ops, and PS Ops Partner with Revenue Technology to represent and prioritize CX operational requirements for Customer Success and Professional Services systems, including Gainsight, Salesforce, and PS project management platforms, and serve as the CX voice in tool evaluation and enhancement discussions. Build and maintain strong cross-functional partnerships with Revenue Strategy & Operations, Finance, and Sales to operationalize go-to-market initiatives, translate CX requirements into data and process solutions, and drive resolution of escalated operational issues. Establish and maintain operational cadences including forecast reviews, renewal health reporting, and pipeline hygiene that support CX leadership’s ability to manage risk and act on customer data. Partner with Revenue Analytics to deliver reporting and data views that connect team performance to business outcomes, including renewal rates, churn and contraction, and PS utilization. Lead and contribute to PS financial operations, including project-level margin tracking, rate card management, and revenue recognition compliance across T&M, fixed-fee, and blended engagement structures Drive improvement in PS and CSM bookings and revenue forecasting processes, reducing reliance on manual aggregation and building toward a connected pipeline-to-delivery view that supports confident in-quarter decision-making. Support PS portfolio and offering management, including service catalog governance, pricing and packaging currency, and ensuring fixed-fee structures remain aligned to evolving customer and market needs. What You’ll Bring Demonstrated progressive experience across Customer Success operations, Renewals operations, and Professional Services operations, with direct ownership of outcomes in each domain. Proven people management experience, including the ability to develop and retain a distributed team in a fast-paced SaaS environment. Fluency with Customer Success and Professional Services systems including Gainsight, Salesforce, and PS project management platforms such as Kantata. Working knowledge of PS financial operations, including margin tracking, rate card structures, and revenue recognition considerations across T&M, fixed-fee, and blended engagement types. Demonstrated ability to lead cross-functional initiatives, influence without direct authority, and translate ambiguous business questions into clear process, reporting, or systems solutions. Comfort building and improving foundational operational processes in a scaling environment, where not everything is defined and the ability to move from ambiguity to structure is essential. About the team The CX Operations team sits within the Customer Experience Strategy & Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Customer Success, Renewals, and Professional Services teams to operate at scale. This team works in close partnership with other Revenue Strategy & Operations teams, CX field teams, Finance, and Sales to ensure operational alignment across the full customer lifecycle. We value clear documentation, thoughtful iteration, and practical solutions that help our go-to-market teams move with confidence and clarity. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200—$208,800 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Design and deploy AI-powered solutions improving business workflows across departments. | Strong coding in Python or JavaScript, expertise in LLMs, prompt engineering, agentic patterns, systems thinking, and familiarity with enterprise systems. | GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior AI Engineer at GitLab, you'll help build the foundation for GitLab's transformation into an AI-first company. Reporting to the Director, Enterprise AI, you'll be a hands-on technical leader responsible for delivering internal AI-powered solutions that drive measurable business outcomes. Building fast matters, but it's not enough on its own. This role starts with understanding the real problem: mapping how work moves across teams, tools, and handoffs, identifying the true constraint, and validating whether AI is the right solution before you begin development. From there, you'll take ownership from discovery through deployment, combining strong engineering skills with systems thinking and business understanding. Your initial focus will span Sales, Marketing, and Customer Support, where you will embed AI solutions into key systems and workflows. This role offers the opportunity to shape how GitLab team members work, improve flow across the organization, and help advance our mission in a remote, asynchronous, and values-driven environment. What you'll do Diagnose business problems before building solutions. Map workflows, identify constraints, and confirm whether AI is the right intervention. Be prepared to say "this doesn't need AI" when that's the honest answer. Own AI initiatives end-to-end, from stakeholder discovery and technical design through implementation, deployment, and iteration. Design, develop, and ship AI-powered solutions quickly, delivering working prototypes in days, not months, with a focus on practical outcomes and measurable business value. Improve organizational flow by building solutions that reduce bottlenecks, shorten lead times, and increase throughput. Measure success using flow metrics alongside adoption and ROI. Integrate AI capabilities into existing systems and workflows using APIs, orchestration tools, and modern AI platforms, including GitLab Duo Agent Platform, where appropriate. The right tool wins, whether that's custom code, a platform, or a well-crafted prompt. Be Customer Zero: leverage and showcase GitLab's AI offerings wherever possible, feeding real-world usage insights back to R&D. Partner closely with stakeholders across functions to understand the real constraints. Ask the right questions, bridge technical and non-technical perspectives, and align on outcomes before jumping to solutions. Define and track success through business metrics, flow metrics, and feedback loops that make performance visible and actionable. Contribute to technical direction by evaluating tools, documenting patterns, and creating reusable foundations that help the team scale its impact. What you'll bring A Technologist at Heart - Genuinely invested in technology, the foundational and the cutting-edge in equal measure. You're as energised by a well-designed API integration as you are by the latest foundation model release. You reach for the simplest solution that solves the problem well, rather than forcing new technology when proven approaches would do. AI is a powerful part of your toolkit, but it sits on top of solid engineering fundamentals, not in place of them. Competent, Confident Coding Skills - You can build working solutions end-to-end, write clean and maintainable code, and debug effectively. Whether your skills were honed in a traditional engineering role, through building automations, or shipping side projects, what matters is that you can deliver production-quality work independently. AI & LLM Technical Depth - Strong proficiency in at least one modern scripting language (Python, JavaScript/TypeScript, or similar) and a solid understanding of REST APIs, GraphQL, and integration patterns. Deep, practical experience with modern AI technologies, specifically: Prompt engineering as a core discipline: designing effective system prompts, managing context windows, structuring multi-turn interactions, evaluating output quality, and iterating systematically on prompt design. Model selection and cost-performance trade-offs: understanding when a smaller fine-tuned model outperforms a general-purpose large one, when RAG is the right architecture versus expanding the context window, and how to make principled decisions about capability versus cost. Agentic architecture patterns: tool use, multi-agent orchestration, human-in-the-loop designs, guardrails, evaluation frameworks, and production-grade reliability patterns.Practical fluency across the LLM ecosystem: hands-on experience with models from Anthropic, OpenAI, open-source alternatives, and the judgment to know which to reach for and when. AI Safety & Risk Awareness - You think critically about how the solutions you build could be exploited, misused, or produce unintended consequences. You know how to design appropriate guardrails (input validation, output filtering, access controls, prompt injection defences, and data leakage prevention) and you treat these as first-class engineering concerns. Systems Thinking & Diagnostic Rigour - The ability to look at a complex process and see the constraint. Comfortable mapping how work flows end-to-end, identifying bottlenecks, and tracing problems to root causes before proposing solutions. You instinctively ask "what's actually blocking flow here?" before asking "what model should I use?" Business System Expertise - Familiarity with the landscape of enterprise business systems, CRM (Salesforce), marketing automation (Marketo), support platforms (Zendesk), integration and orchestration tools (Workato), AI platforms (Relevance AI), and enterprise search and knowledge tools (Glean). You don't need deep experience with all of these, but to understand what they do, how they fit together, and be willing to build with and across them. A strong understanding of enterprise data models and workflows is essential. Broad Functional Understanding - Ability to have meaningful conversations with stakeholders across diverse domains and quickly understand their unique needs. End-to-End Ownership - Track record of owning complex initiatives from discovery through delivery. Comfortable operating with ambiguity and driving to measurable outcomes independently. Product Mindset - Ability to scope MVPs, prioritise ruthlessly, and deliver iteratively. In addition, consider adoption, user experience, and business outcomes. Preferred requirements Experience with GitLab platform and CI/CD workflows Background in consulting, solutions engineering, or customer-facing technical roles Familiarity with value stream mapping, flow metrics, or Theory of Constraints thinking Experience with low-code/no-code orchestration tools (n8n, Make, Workato) alongside custom development Previous startup or high-growth company experience Experience mentoring or leading technical projects with junior engineers About the team You will join the Enterprise Technology & AI team. We're the backbone of the organisation, driving transformation in how GitLab team members make decisions, operate at scale, and deliver results for our customers. We believe the best AI solutions start with understanding the system, not the technology. We value people who think in constraints and flow, who build with conviction, and who never stop learning. We work in an all-remote, asynchronous setting, guided by GitLab's values of collaboration, results, efficiency, diversity, inclusion and belonging, iteration, and transparency. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200—$218,400 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Lead revenue forecasting and financial modeling to support executive decisions and drive process improvements using automation and AI. | Experience in corporate financial planning, revenue forecasting, financial modeling, and proficiency in SaaS revenue concepts with automation and AI focus. | GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior FP&A Analyst on the Corporate FP&A team, you'll help keep GitLab predictable, well-capitalized, and aligned to its strategy by turning complex financial data into clear, actionable insights for leaders across the company. You'll own critical company-wide planning and forecasting processes, drive revenue and cash flow analysis, support quarterly and annual earnings materials, and maintain the operating and long-term financial models that inform decisions at the executive and Board level. Reporting to the Director of Corporate FP&A, you'll develop financial forecasts and capital structure decisions that accurately reflect business drivers and investor expectations in a fast-moving, all-remote environment, while helping shape how the team uses AI and automation to move faster with better visibility. What You’ll Do Lead revenue forecasting and planning work across core revenue components, including annual recurring revenue, churn, and expansion. Develop financial models, reporting, and analysis that support Corporate FP&A deliverables for finance leadership. Drive process improvements across close and planning workflows, with a focus on automation, AI-enabled analysis, and faster access to source data. Partner closely with finance teams such as accounting and compensation to support shared planning and reporting needs. Prepare clear commentary and insights for leadership reviews, including work that informs CFO, board, and audit committee discussions. Evaluate current workflows and identify opportunities to replace manual file management with more scalable, automated approaches. Use sound business judgment to connect revenue model outputs to broader financial and operational context. Communicate progress, risks, assumptions, and open questions clearly in a fast-moving environment with quick turnaround times. What You’ll Bring Experience in corporate financial planning and analysis with ownership of revenue forecasting, planning, or related financial modeling. Knowledge of SaaS revenue concepts, with working understanding of annual recurring revenue, churn, expansion, and how these drivers affect company performance. Ability to build and improve models while keeping accuracy, clarity, and business usefulness at the center. Experience using automation in finance workflows, along with curiosity about applying AI tools such as Claude, Gemini, or similar technologies to analysis and process improvement. Judgment to distinguish between basic task automation and more advanced, scalable approaches that improve how work gets done. Communication skills that support direct, transparent updates, thoughtful questions, and effective collaboration across finance partners. Comfort working in a high-stakes, fast-paced environment that requires resilience, adaptability, and strong follow-through. Openness to applying transferable experience from adjacent backgrounds if you bring strong financial acumen, an automation mindset, and the ability to learn quickly. About the team The Corporate FP&A team supports GitLab's finance leadership through planning, forecasting, and analysis that informs company-level decision-making. This team works closely with partners across finance, including accounting and compensation, and its output helps support leadership reviews for the CFO, board, and audit committee. The work is highly collaborative and runs in an asynchronous, globally distributed environment where clear communication and strong ownership matter. The team is currently focused on improving how finance work is done through better automation, stronger revenue modeling, and practical use of AI tools that can reduce manual effort and improve turnaround time. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $90,700—$194,400 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Oversee Customer Success systems architecture and partner with teams to improve processes and reporting. | Experience in Customer Success operations, systems administration, program ownership, strong data analysis skills, and ability to work remotely. | GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Customer Success Operations Specialist at GitLab, you'll play a central role in helping our Customer Success organization scale with clear systems, reliable data, and effective operational processes. You'll oversee Gainsight and related Customer Success architecture while partnering closely with Customer Success, Strategy and Operations, and other go-to-market teams to enable how we engage customers across their journey. In this role, you'll help shape operational best practices, improve how teams use data to make decisions, and deliver reporting that supports both current priorities and future business needs. You'll do this in GitLab's all-remote, values-driven environment, where documentation, iteration, and cross-functional work help teams move with clarity and purpose. What you’ll do Oversee Gainsight and related Customer Success systems architecture to support scalable team workflows. Guide cross-functional initiatives that improve Customer Success operations and strengthen alignment with broader go-to-market teams. Deliver data views and reporting that map to current business needs while helping the organization prepare for future needs. Influence the maturity of Strategy and Operations delivery through the development and testing of best practices. Partner with stakeholders to refine operational issues, improve processes, and support effective deployments. Help improve reporting formats, operational workflows, and system usage to increase efficiency and visibility. Work cross-functionally with senior stakeholders to define data needs clearly and translate them into actionable operational solutions. Contribute to documentation and operational clarity so processes are easy for teams to understand and use in an asynchronous environment. What you’ll bring Experience supporting Customer Success organizations through operations, systems, or program ownership. Experience building and maintaining tools such as Gainsight, Salesforce, Mavenlink, and/or other Customer Success and Professional Services systems. Strong data analysis skills and the ability to connect business questions to practical system, process, and reporting solutions. Relevant ownership of program management and/or operations work across multiple stakeholders and priorities. Strong business acumen across go-to-market teams and strategies. Strong skills in data systems, reporting, and visualization. Ability to work cross-functionally with senior stakeholders to facilitate clear definitions of data needs and desired outcomes. Comfort working in an all-remote, asynchronous environment with a high level of ownership, iteration, and transparency, and familiarity with Customer Success Management systems administration or related architecture work. About the team The Customer Success Operations team helps GitLab scale the systems, processes, and reporting that enable strong customer outcomes. The team works across Customer Success and with partner teams to improve operational efficiency, increase visibility into customer engagement, and make it easier for the business to act on customer data. This work includes improving lifecycle processes, tooling and automation, and helping managers better interpret adoption, sentiment, advocacy, and business results such as renewals, expansion, churn, and retention. You'll join a globally distributed team that values clear documentation, thoughtful cross-functional work, and practical solutions that help Customer Success teams work more effectively at scale. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $1—$1 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Design and implement AI-powered backend features and scale GitLab CI infrastructure for performance and reliability. | Advanced Ruby on Rails proficiency, PostgreSQL skills, experience with high-traffic production systems, AI backend feature design, and strong communication in a remote environment. | GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. • Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An Overview Of This Role As a Staff Backend Engineer (AI) in the Verify stage at GitLab, you'll help shape and scale the core infrastructure behind GitLab CI. You'll play a central role in how we integrate AI into CI/CD workflows. Your work will impact performance, reliability, and usability for people running millions of CI jobs, from small teams to the largest enterprises. AI is a top priority in the year ahead. In this role, you'll go beyond using AI tools and help define how we design, build, and iterate on AI-assisted and agentic CI experiences. You'll set standards for what good looks like across our AI agent portfolio, including how we measure success, how we instrument behavior in production, and how we account for large language model limitations. You'll also help responsibly integrate GitLab's Duo Agent Platform into CI workflows at scale, on a foundation that's fast, reliable, secure, and observable. We have ambitious goals for Agentic CI in FY27. As a Staff Engineer, you will: • Partner with Engineering, Product, and UX leadership to pressure-test our priorities: where we can move faster, where we're missing data, and where there's whitespace to innovate. Part of this includes learning and growing with the Engineering team you will collaborate closely with. • Define what success looks like across our agent portfolio and make sure we're tracking against it — not just shipping, but learning. • Bring a sharp eye to the competitive landscape, helping us understand what it takes to keep GitLab CI best-in-class in an increasingly agentic world. • Examples of Agentic CI work we have planned for the upcoming year: • AI Pipeline Builder, the foundational CI agent that auto-creates pipelines for new projects and serves as the launchpad for onboarding new CI users. • Automate the Fix a Failing Pipeline flow at scale – from dogfooding on internal GitLab projects through to safe, controlled rollout for customers, solving real infrastructure and scalability challenges. • Build the instrumentation and observability layer that makes agentic CI trustworthy — trigger volume dashboards, retry rates, cost safeguards — so we can measure what's working, catch what isn't, and iterate with confidence. • Harden the CI pipeline execution infrastructure that these agents depend on: database access patterns, background processing, and job orchestration built to handle the additional load that AI-driven automation introduces at enterprise scale. What You’ll Do • Shape and scale GitLab CI backend infrastructure to improve performance, reliability, and usability for users running jobs at high volume. • Design and implement AI-powered features for Agentic CI, including agents, agentic flows, and LLM-backed tooling that integrates with GitLab's Duo Agent Platform. • Define what success looks like for AI in CI before you build, including baselines, measurable outcomes, and clear signals that help the team learn and iterate. • Build the instrumentation and observability needed to make AI-assisted CI trustworthy in production, including feature behavior metrics, dashboards, and safeguards. • Own and drive measurable performance improvements across CI systems (for example, database access patterns, background processing, and job orchestration) by forming hypotheses, running experiments, and validating results with data. • Write secure, well-tested, maintainable Ruby on Rails code in a large monolith, improving existing features while reducing technical debt and operational risk. • Lead cross-functional technical work with Product, UX, and Infrastructure, influencing architecture and execution across the Verify stage. • Share standards, patterns, and learnings with other engineers, raising the bar for responsible AI integration and evidence-driven engineering across CI. What You’ll Bring • Advanced proficiency with Ruby and Ruby on Rails, with experience building and maintaining reliable backend services in a large codebase. • Strong PostgreSQL skills, including data modeling, query tuning, and scaling large tables through proactive performance investigation and remediation. • Hands-on experience building, running, and debugging high-traffic production systems, ideally in CI, workflow orchestration, or adjacent infrastructure-heavy domains. • Practical experience designing and shipping AI-powered backend features and integrations, including sound judgment about large language model limitations and responsible use in production. • A data-driven approach to engineering: defining hypotheses, establishing baseline metrics, instrumenting changes, and measuring outcomes against clear success criteria. • Familiarity with observability patterns and tools (metrics, logging, tracing) to diagnose issues, improve reliability, and guide iteration. • Strong backend architecture and delivery practices, including secure design, well-tested code, and strategies for safe rollouts and zero-downtime changes. • Clear written and verbal communication skills, including writing technical proposals and documentation, and collaborating effectively in a remote, asynchronous, cross-functional environment. About The Team The Verify stage focuses on collaboration, iteration, and helping GitLab users run fast, reliable, and scalable Continuous Integration (CI) pipelines for projects of all sizes, from small teams to large enterprises. For more on how we work, see Team Handbook Page and Related Initiative. Remote-Global How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Serve as a trusted advisor to public sector customers, guiding technical evaluation and adoption of GitLab's DevSecOps platform. | Requires TS/SCI clearance, experience with public sector or federal customers, GitLab and DevSecOps knowledge, and strong communication skills. | This a Full Remote job, the offer is available from: District of Columbia (USA), Virginia (USA) GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. • Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Public Sector Solutions Architect, you'll be a trusted advisor to U.S. government customers, helping them understand how GitLab's Enterprise Edition and DevSecOps platform can address real business and mission outcomes. You'll own the technical evaluation and validation stages of the sales cycle, guide customers through proofs of concept and value, and connect GitLab's modern software development, operations, and cloud capabilities to measurable value. In this role, you'll work closely with sales and cross-functional GitLab teams, provide technical guidance from first conversation through successful deployment, and act as a customer advocate back into Product, Sales, and Marketing. With your TS/SCI with poly clearance and deep familiarity with government environments, you'll shape and execute strategies that build mindshare, expand GitLab usage, and establish long-term, trusted relationships across public sector accounts. What you'll do • Engage with public sector customers, both onsite and remotely, to provide technical expertise and guidance throughout the pre-sales process, including tailored demos, technical presentations, and hands-on workshops. • Collaborate with the sales team to shape and execute account strategies that drive GitLab adoption within government environments. • Own the technical evaluation process, including proof of concept (POC) and proof of value (POV) design and delivery, tender and audit support, and technical input into proposals. • Lead the creation of Customer Success Plans that capture technical success criteria and handoff details from the pre-sales process, ensuring a smooth path to deployment and adoption. • Build and deepen relationships with technical and business stakeholders so they become advocates for GitLab within their organizations. • Serve as the customer advocate internally by channeling feedback and insights to Product, Sales, Marketing, and other GitLab teams to influence roadmap and messaging. • Maintain and expand your expertise in GitLab and related technologies, including modern software development, operations, and cloud practices, and create reusable examples and assets for customers and partners. • Run Value Stream Assessments with support from senior Solutions Architects to identify opportunities for customers to improve their software delivery with GitLab. What you'll bring • Active TS/SCI clearance with polygraph and ability to meet all applicable government eligibility requirements as a United States Person. • Residing in the Washington, D.C. area and ability to travel for onsite engagement with public sector customers, based on business and customer needs. • Background in technical pre-sales, consulting, or information technology roles, ideally with U.S. public sector or federal customers, where you guided customers through evaluations and solution design • Hands-on experience using GitLab and familiarity with modern software development and operations practices, such as CI/CD, DevSecOps, and automation • Experience with cloud computing platforms and related technologies in regulated or security-conscious environments. • Ability to connect technical solutions to measurable business or mission outcomes and to advise senior stakeholders on tradeoffs and options. • Strong, confident communication and relationship-building skills, including leading customer meetings, demos, and value-focused conversations in close partnership with sales and cross-functional teams • Openness to learning, seeking feedback, and building new skills, including familiarity with GitLab's Solutions Architect handbook and related resources. About the team The Public Sector Solutions Architect role is part of GitLab's Solutions Architect team, a group of trusted technical advisors who help government customers understand, evaluate, and adopt the GitLab DevSecOps platform. You'll work closely with account teams, Customer Success, and Product to support public sector organizations, with a particular focus on agencies that require TS/SCI with polygraph. The team is distributed and collaborates asynchronously across time zones using GitLab and our handbook-first practices to share knowledge, reusable examples, and best practices. You'll help the team address unique public sector challenges such as security, compliance, and mission-critical software delivery, and contribute customer insights that shape our product direction. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $102,900—$220,500 USD How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process. This offer from "GitLab" has been enriched by Jobgether.com and got a 88% flex score.

Automate operational tasks, manage PostgreSQL database reliability and performance, build observability stacks, support production incidents, and collaborate with engineering teams to scale GitLab's database infrastructure. | Experience running PostgreSQL in production, infrastructure automation skills, strong SQL and PL/pgSQL knowledge, background in large SaaS distributed systems, programming skills in Go or Ruby, and excellent communication and documentation abilities. | Note: The job is a remote job and is open to candidates in USA. GitLab is an open-core software company developing an AI-powered DevSecOps Platform. They are seeking an Intermediate Site Reliability Engineer to manage and ensure the reliability and performance of their PostgreSQL database engine while automating operational tasks and collaborating with engineering teams. Responsibilities • Automating every operational task is a core requirement for this role. For example, package updates, configuration changes across all environments, creating tools for automatic provisioning of user facing services, etc. • Responding to platform emergencies, alerts, and escalations from Customer Support. • Ensure systems exist to manage software life-cycles (e.g. Operating Systems) with a minimum of manual effort. • Develop a fully automated multi-environment observability stack based on the existing SaaS system, and extend it to predict capacity needs based on the usage patterns. • Plan for new service roll-outs, expansion and capacity management of existing services, and work with users to optimize their resource consumption. • Work on database reliability and performance aspects for GitLab.com from within the SRE team as well as work on shipping solutions with the product. • Analyze solutions and implement best practices for our PostgreSQL database clusters and its components. • Work on observability of relevant database metrics and make sure we reach our database objectives. • Work with peer SREs to roll out changes to our production environment and help mitigate database-related production incidents. • OnCall support on rotation with the team. • Provide database expertise to engineering teams (for example through reviews of database migrations, queries and performance optimizations). • Work on automation of database infrastructure and help engineering succeed by providing self-service tools. • Use the GitLab product to run GitLab.com as a first resort and improve the product as much as possible. • Plan the growth of GitLab's database infrastructure. • Design, build and maintain core database infrastructure components that allow GitLab to scale to support hundreds of thousands of concurrent users. • Support and debug database production issues across services and levels of the stack. • Make monitoring and alerting alert on symptoms and not on outages. • Document every action so your learnings turn into repeatable actions and then into automation. Skills • Have primary experience running PostgreSQL in high-growth, large production environments using both self-managed (VM, Kubernetes with modern PostgreSQL Operators) as well DBaaS services. • Have hands-on experience using data from PostgreSQL internals to design, build and troubleshoot systems. • Have primary experience with infrastructure automation, orchestration and configuration management (Chef, Ansible, Puppet, Terraform) • Have solid understanding of SQL and PL/pgSQL • Significant experience working in a Large SaaS distributed Systems production environment • Share our values, and work in accordance with those values. • Have excellent written and verbal English communication skills, with an urge to collaborate and communicate asynchronously. • Have an urge to document all the things so you don't need to learn the same thing twice, and an urge for delivering quickly and iterating fast. • Have a proactive, go-for-it attitude. When you see something broken, you can't help but fix it • Solid data modeling and data structure design skills • Solid programming skills as a (former) backend engineer - Preferably with Ruby and/or Go. • Experience with Clickhouse, or other modern OLAP database. Company Overview • GitLab is a web-based Git repository manager that offers a variety of features for software development teams. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://about.gitlab.com.

Automate and operate large-scale multi-tenant GitLab environments with compliance, troubleshoot production issues, and lead incident response. | Experience with Terraform, Kubernetes, production-scale operations, programming in Go/Ruby, incident response, and cloud security compliance. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a Senior Site Reliability Engineer (SRE) at GitLab, you'll help keep all user-facing services and production systems reliable, scalable, and efficient. Our SREs combine a pragmatic operations mindset with strong software engineering practices to drive automation, reduce toil, and improve resilience across our platform. Within the US Public Sector Services team, you will specialize in operating a large fleet of GitLab environments built to meet FedRAMP compliance requirements. Your role centers on three core responsibilities: automating workflows across the full environment lifecycle—from provisioning new environments to daily operational tasks—deploying features and updates safely and consistently, and maintaining operational excellence across many production environments simultaneously. This specialization uniquely integrates the demands of operating at scale with the rigor of public sector compliance—balancing strategic automation development and hands-on operational execution while upholding the strict security and regulatory standards required for government customers. Candidates must be U.S. citizens residing and working in the United States, and be willing and able to obtain U.S. federal security clearance (minimum Public Trust position). Some examples of the projects you could work on: • Designing and coding infrastructure automation that provisions and operates GitLab environments using Terraform, Ansible, and Kubernetes • Creating and maintaining deployment packages for GitLab, such as Helm Charts and omnibus-gitlab • Building and operating Dedicated GitLab instances integrated with cloud-native services (e.g. AWS, GCP) • Developing tools to orchestrate infrastructure-as-code workflows across multiple tenants • Deploying and managing microservices on Kubernetes clusters at scale • Enhancing GitLab’s observability stack (e.g., Prometheus, ELK) to support proactive monitoring and incident response • Integrating with and operating infrastructure in cloud provider ecosystems (e.g., IAM, networking, storage) • Championing and implementing cloud security best practices across automated infrastructure • Engage with US Public Sector entities to ensure successful implementation of GitLab services to meet Federal and regulatory requirements. What You'll Do • Build & Scale Multi-Tenant Infrastructure: Design and implement automation that provisions and manages hundreds of isolated GitLab environments using Terraform, Ansible, and Kubernetes. Manage complex state strategies and workspace configurations to support scale and maintainability. • Debug & Resolve Production Issues: Troubleshoot issues across Kubernetes clusters, cloud services, and GitLab apps—identifying root causes of failed deployments, crash loops, and scheduling conflicts to ensure service continuity. • Automate Operations at Scale: Replace manual workflows with infrastructure-as-code solutions, including automated version upgrades, configuration rollouts, and provisioning pipelines that operate reliably across all tenants. • Monitor & Predict Capacity: Build observability systems that detect bottlenecks, predict usage trends, and optimize resource consumption using tools like Prometheus, ELK, and Grafana. • Respond & Lead During Incidents: Lead incident response and postmortem efforts, applying technical depth to resolve issues and establish operational standards that reduce future risk. • Architect & Collaborate: Influence architectural decisions around automation, scalability, and operational excellence. Partner with engineering teams to improve automation, platform resilience, and production-readiness. What You'll Bring • Production-Scale Experience: Proven ability to operate and troubleshoot production workloads across multiple tenants or environments. Deep understanding of how distributed systems fail at scale and how to build in resilience. • Terraform & IaC Mastery: Strong hands-on experience with Terraform, including workspace strategies, state management, and automation patterns that scale. Comfortable solving state isolation issues and building reliable, reusable infrastructure code. Experience with Ansible and templating tools like Jsonnet is a plus. • Kubernetes in Production: Skilled at diagnosing deployment failures, interpreting pod logs, and debugging scheduling issues and rollback scenarios in live environments. Understands how pods, ReplicaSets, and controllers interact in production. • Programming & Code Analysis: Ability to read and debug code in Go and/or Ruby. Familiar with identifying performance issues, scalability concerns, and contributing to infrastructure tooling through thoughtful code analysis. • Large Scale Operations Background: Experience supporting infrastructure for many customers or environments simultaneously. Comfortable managing isolation, scaling, monitoring, and incident response across diverse workloads. • Architecture & Incident Response: Able to reason through complex systems and operational challenges. Brings on-call experience and can lead technical discussions and incident resolution efforts under pressure. • Customer-Focused Collaboration: Proven ability to work across teams and with internal or external customers to solve technical problems while maintaining service commitments and clear communication. • GitLab Platform Proficiency: Comfortable using GitLab as a daily tool for infrastructure automation, collaboration, and operational workflows. How GitLab will support you • Benefits to support your health, finances, and well-being • All remote, asynchronous work environment • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and development budget • Parental leave • Home office support The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $124,300—$266,400 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Develop and maintain automation and infrastructure with a focus on monitoring and observability using Kubernetes. | Must have expertise in automation, infrastructure, monitoring, Kubernetes, and observability, with English language proficiency. | Required skills: Automation, Infrastructure, Monitoring, Kubernetes, Observability Required languages: English

Drive product messaging, go-to-market plans, sales enablement, and revenue growth for GitLab’s application security portfolio by collaborating with marketing, product, engineering, and sales teams. | 5+ years product marketing experience in B2B SaaS with strong knowledge of application security, compliance, and DevSecOps technologies, plus excellent communication and cross-team collaboration skills. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a Senior Product Marketing Manager, Application Security, you will work closely with our marketing, product management, engineering, and sales teams to drive revenue growth for GitLab’s security portfolio. You’ll be a key contributor on our Product Marketing Team and drive the product messaging and pitch, the revenue plays, the proof points and the go-to-market plan for this critical segment of the GitLab platform. You’ll act as a subject matter expert on all things Application Security, including Software Supply Chain Security, Security Risk Management, and Compliance, working closely with our Platform PMMs and subject matter experts. What You’ll Do Deliver the Pitch: Messaging, Positioning & Content Develop compelling Compliance messaging and differentiation to position GitLab as the leading DevSecOps platform in the market Craft persona-specific messaging for key target audiences, including buyer, influencer and user personas, specifically targeting security, compliance and engineering leaders Build compelling product pitches and thought leadership narratives that tell our story through various forms of communication (blogs, whitepapers, videos, presentations, etc) Conduct research on customer pain points, market trends and competitive alternatives to inform our point of view Coach the Play: Demand gen and revenue plays Partner with our field and digital marketing teams to build impactful demand gen campaigns and revenue plays Create and deliver sales enablement materials, playbooks, FAQs, and objection-handling guides. Serve as liaison between field, BDRs and Marketing to identify gaps and roadblocks converting pipeline to revenue Own the Proof: Voice of the customer & voice of the industry Serve as the voice of the customer, understand their pain points and align them with GitLab’s solutions. Distill win-wires and customer success into repeatable sales motions to help scale the business Educate industry analysts (aka voice of the industry) on our value and differentiation on an ongoing basis; capture analyst sentiment and proof points to demonstrate market leadership Partner with our Business Value team to build total cost of ownership and business value calculations Drive the Plan: Go-to-Market Strategy Develop customer segmentation, buyer personas and target audiences using a data-driven approach Define route-to-market and monetization strategy for free to paid, Premium, Ultimate, Self-managed, SaaS and Dedicated platform offerings, and build effective price and packaging collateral Own and drive the launch plan for upcoming compliance features that’ll have a meaningful bookings impact; support annual platform launches, such as GitLab 17. What You’ll Bring 5+ years of Product Marketing experience, preferably in B2B SaaS in the Application Security, Software Supply Chain, Compliance, or related domains. Proven track record of developing and executing go-to-market strategies for technical products with technical buyer and user personas Strong ability to simplify complex technical concepts into messaging that resonates with both technical and business audiences. Experience working with key personas such as Security professionals and Developers. Exceptional written and verbal communication skills, with experience creating high-impact sales enablement materials. Familiarity with SAST, SCA/Secret Detection, DAST technologies, compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA, PCI, SLSA), and their role in DevSecOps strongly preferred. Collaborative mindset with experience working in cross-functional teams. Self-starter comfortable working in a fast-paced, all-remote environment. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Remote-US The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range$110,900—$237,600 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Lead strategic account planning and execution for public sector clients, manage complex sales cycles, collaborate with partners, and drive adoption of GitLab's DevSecOps platform. | 5+ years enterprise sales experience in public sector or regulated environments, understanding of procurement and compliance, consultative selling skills, ability to manage complex accounts and stakeholder consensus. | About GitLab GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role GitLab is the most comprehensive AI-powered DevSecOps platform for software innovation. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 40 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. This role is a member of our Public Sector Team. The right candidate will have a positive record of Enterprise Sales experience along with solid background in the software development lifecycle in areas like CI/CD automation, secure development practices, and infrastructure modernization in a regulated environment. What you'll do • Strategic Account Leader will report to a Regional Director. • Build and execute strategic account plans that align GitLab's platform with agency modernization initiatives • Navigate complex procurement cycles and develop multi-year technology roadmaps with CIOs and technical leaders • Partner with system integrators and resellers to create powerful solutions for government challenges • Act as a primary point of contact and the face of GitLab for our strategic and large prospects. • Take ownership of your book of business • Provide account leadership and direction in the pre- and post-sales process • Conduct sales activities including prospecting and developing opportunities in large/strategic accounts • Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales engineering and support resources • Be the voice of the customer by contributing product ideas to our public issue tracker • Travel as necessary to accounts in order to develop relationships and close large opportunities • Generate qualified leads and develop new customers in conjunction with our strategic channel partners in exceeding quota. What you'll bring • 5+ years of proven success selling technology solutions to U.S. State and Local Government and Higher Education Institutions (highly desired) • Deep understanding of State procurement vehicles, compliance requirements, and agency buying cycles • Consultative approach that positions technology as a mission enabler • Passion for open source and modern software development practices • Track record of navigating complex stakeholder environments and building consensus • Able to provide high degree of major account management and control • Work under minimal supervision on complex projects • Ability to leverage established relationships and proven sales techniques for success • Effective communicator (written/verbal), strong interpersonal skills • You share our values, and work in accordance with those values. • Ability to use GitLab How GitLab will support you • Benefits to support your health, finances, and well-being • All remote, asynchronous work environment • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and development budget • Parental leave • Home office support The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.