Giga Energy

Manage a large strategic account ensuring timely, high-quality deliverables, smooth implementations, and strong customer relationships. | 3+ years in account management or customer success, strong project management and communication skills, bachelor's degree in business or related field, preferably technical/manufacturing experience. | About Giga Giga builds the electrical infrastructure that powers the modern world. We manufacture transformers, switchboards, and modular data centers for customers across the United States and the globe. Together, our team combines fresh perspectives with deep industry experience to solve real-world problems for our customers. We move fast and think practically. If you're ready to make an impact in an industry that matters, we're looking for people like you. What you’ll do We’re seeking a dedicated Account Manager to oversee one of the largest and most strategic accounts in Giga’s portfolio. This is not a sales role. Instead, you’ll serve as the customer’s trusted partner, ensuring flawless execution of deliverables, smooth implementations, and world-class support. You’ll be the central point of contact between the customer and Giga, making sure we deliver on our promises with quality, timeliness, and consistency. The ideal candidate is customer-obsessed, proactive in solving problems, and thrives in high-stakes, high-impact situations. Where you’ll work If based outside of our San Francisco hub, this role will be based remotely from your home office. You must be willing to occasionally travel to one of our hub offices 3 days out of the month. Responsibilities Own the relationship with a $100M+ strategic account, serving as the primary point of contact and advocate for the customer. Ensure all projects and deliverables are executed on time, within budget, and at the highest quality standards. Partner cross-functionally with engineering, operations, logistics, and leadership to resolve issues and remove roadblocks. Lead customer onboarding and implementation processes to guarantee smooth deployment of Giga products. Proactively monitor account health and anticipate customer needs before they become problems. Provide timely communication, reporting, and status updates to both the customer and internal stakeholders. Drive customer satisfaction and retention by building strong, trusted relationships at all levels of the client’s organization. Document key account activities, escalations, and resolutions to maintain alignment across the Giga team. Requirements 3+ years of experience in account management, customer success, or client services, preferably in a technical, manufacturing, or infrastructure environment. Demonstrated ability to manage large-scale, complex accounts with multiple stakeholders. Strong project management skills, with proven success delivering on-time, high-quality outcomes. Exceptional communication and relationship-building skills, both internally and externally. Ability to thrive in a fast-paced environment with competing priorities and tight deadlines. Bachelor’s degree in Business, Engineering, or a related field. Bonus points Experience working with customers in data centers, energy, or large-scale industrial infrastructure. Technical understanding of electrical equipment, transformers, or modular data centers. Background in consulting, operations, or customer success at a high-growth company. Benefits Subsidized health, dental, and vision insurance Equity (options) in a rapidly growing startup 401(k) with 4% employer match Unlimited PTO Parental leave Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA) Commuter benefits Monthly team onsites where all offices come in–person to collaborate Equal Opportunity Employer Statement Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.

Build and lead the Revenue Operations function to support GTM teams by managing systems, optimizing processes, and delivering data-driven insights. | 4+ years in revenue/sales/marketing operations with deep HubSpot CRM expertise, strong analytical skills, and experience building scalable systems in a fast-paced environment. | About Giga Giga builds the electrical infrastructure that powers the modern world. We manufacture transformers, switchboards, and modular data centers for customers across the United States and the globe. Together, our team combines fresh perspectives with deep industry experience to solve real-world problems for our customers. We move fast and think practically. If you're ready to make an impact in an industry that matters, we're looking for people like you. What you’ll do We’re hiring our Founding Revenue Operations Manager to build and lead Giga Energy’s RevOps function from the ground up. This is a highly strategic and hands-on role focused on supporting our Go-to-Market (GTM) teams—Sales, Marketing, and Customer Success—by optimizing processes, managing key systems, and enabling data-driven growth. Reporting to the Head of Marketing, you’ll serve as the central architect for GTM operations, aligning teams, creating scalable systems, and delivering insights that shape decision-making. This is a unique opportunity to make a foundational impact and shape the future of RevOps at a fast-growing industrial technology company. Where you’ll work If based outside of our Houston, Long Beach or San Francisco hubs, this role will be based remotely from your home office. You must be willing to occasionally travel to one of our hub offices 3 days out of the month. Responsibilities • Build and lead Giga Energy’s Revenue Operations function to support all GTM teams (Sales, Marketing, and Customer Success) • Serve as the HubSpot administrator, ensuring it is the single source of truth for all GTM data • Design and implement lifecycle management and attribution strategies across the entire customer journey—from lead generation through retention • Own core reporting and analytics across pipeline, sales performance, customer expansion, and marketing attribution • Partner with GTM leadership on quarterly pipeline reviews, forecasting, and strategic planning • Optimize lead routing, sales enablement, and GTM workflows across tools including OpenPhone, Default, Unify, and HubSpot • Evaluate, implement, and manage third-party tools such as Clay for prospecting and list building • Identify operational bottlenecks and drive continuous improvement across all GTM processes Requirements • 4+ years of experience in revenue operations, sales operations, marketing operations, or a related role within a high-growth, fast-paced environment • Deep expertise with HubSpot CRM, including automation, data structure, and reporting • Strong analytical skills and experience turning data into actionable business insights • Proven ability to build scalable systems and processes from the ground up • Excellent cross-functional communication and stakeholder management skills • Experience owning RevOps or GTM operations at a startup or scaling organization Bonus points • Familiarity with tools like Clay, OpenPhone, Unify, or Default • Experience working across multiple GTM teams (Sales, Marketing, and Customer Success) • Track record of driving measurable growth through operational improvements and insights Benefits • Subsidized health, dental, and vision insurance • Equity (options) in a rapidly growing startup • 401(k) with 4% employer match • Unlimited PTO • Parental leave • Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA) • Commuter benefits • Monthly team onsites where all offices come in–person to collaborate Equal Opportunity Employer Statement Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.