GetWellNetwork, Inc.

Lead customer success strategy and team to drive retention, adoption, and revenue growth while engaging deeply with clients and cross-functional teams. | 10+ years in customer success or related roles with proven enterprise leadership, healthcare domain knowledge, data-driven mindset, and executive communication skills. | Title: Vice President, Customer Success Reporting to: Chief Revenue Officer Location/Travel: This position can be based remotely in the US. ~30% Travel Required Company Revenue: ~$80M (targeting $250M growth trajectory) Customer Base: 150+ Health System Clients Opportunity: We are seeking a deeply technical, outcomes‑driven Vice President of Customer Success who can diagnose and address the core product, engineering, implementation, and utilization challenges that determine client success. This executive will be equally comfortable in front of health system executives and alongside our engineers, reviewing technical debt, product gaps, workflow issues, and utilization patterns that impact customer outcomes. This leader will play a hands‑on, field‑oriented role—spending 50%+ of their time with clients to understand real‑world usage, workflow integration, value realization, and barriers to adoption. They will develop joint value and utilization plans with clients, while partnering internally to address technical and operational blockers. Success in this role will be defined by measurable improvements in utilization, NPS, cSAT, renewal rates, and net revenue retention. As our company accelerates from $80M to $250M in revenue, the VP of Customer Success will play a pivotal role in building a world-class, data-driven, and scalable success model that aligns customer satisfaction with company growth objectives. Internal Application Deadline: Wednesday, December 3 Responsibilities: Customer Success Strategy & Leadership Define and execute a comprehensive customer success strategy that drives retention, adoption, and expansion across the 125+ health system client base. Build and mentor a high-performing organization of account principals, customer success managers, and outcomes consultants. Establish a clear operating rhythm and success framework that aligns customer lifecycle management with revenue growth objectives. Revenue & Retention Impact Drive >95% renewal rates across commercial clients (in both $ and # of clients). Achieve 100% renewal at the VA. Deliver 115%+ Net Revenue Retention (NRR) through expansion tied to measurable value. Build predictive renewal models leveraging analytics, outcomes data, and utilization insights. Operational Excellence Develop consistent metrics and dashboards to track customer health, usage, renewal, and NPS across the enterprise customer portfolio. Develop deep expertise in our full product suite, implementation workflows, architecture, technical debt areas, and competitive alternatives. Partner with the CRO, Product, and Implementation leaders to optimize customer onboarding, adoption, and renewal processes. Leverage AI-driven insights and automation to enhance the customer experience, proactively address risk, and surface new value opportunities. Create scalable playbooks for customer engagement across tiers—from high-touch strategic health systems to tech-enabled accounts. Client Engagement & Field Leadership Spend >50% of time onsite with clients to: Understand operational processes, workflows, and success metrics. Review product usage patterns, adoption barriers, and integration gaps. Build strong executive and operational relationships. Co-develop plans that deliver maximum value, utilization, NPS, and renewal outcomes. Cross-Functional Collaboration Partner with Product Management to translate customer insights into roadmap enhancements that increase adoption and stickiness. Work with Implementation teams to ensure smooth go-lives and rapid time-to-value for new deployments. Align with Finance to forecast renewals, model churn risk, and track renewal velocity. Requirements: Required 10+ years of experience in Customer Success, Account Management, or Client Services within SaaS, digital health, or HCIT environments. Proven track record of leading enterprise customer success teams at scale—driving retention and growth from $50M+ to $200M+ in ARR. Deep understanding of healthcare provider operations, health system buying cycles, and value realization frameworks. Data-driven mindset with experience implementing customer success platforms and KPIs that link directly to revenue performance. Executive presence and communication skills capable of influencing C-suite stakeholders in large health systems. Inspirational leadership style with the ability to build, coach, and retain high-performing teams. Preferred Experience in AI-enabled healthcare solutions or digital engagement platforms. Bachelor’s degree required; MBA or advanced degree preferred. Experience integrating customer success with product-led growth or AI-first SaaS environments is highly desirable. Attributes of the Ideal Candidate: Customer Evangelist: Passionate about measurable customer outcomes and advocacy. Builder & Operator: Skilled at designing and scaling teams, systems, and playbooks for rapid growth and cross-sell. Strategic Influencer: Able to balance enterprise relationship management with operational rigor. Analytical Leader: Driven by data, with a bias toward action and continuous improvement. Collaborative Partner: Works cross-functionally to align customer success with revenue acceleration. About GW RhythmX GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally. About SymphonyAI Group SymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at www.saigroup.ai and follow SAIGroup on LinkedIn. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You’ll find everything you’d expect and many things you don’t: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $200,000- $250,000 in base salary plus performance based incentives tied to retention and NRR target . Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Drive full stack marketing efforts across brand, demand generation, and product marketing. Build and manage a high-functioning and data-driven enterprise B2B marketing team across multiple disciplines and levels. | 10+ years of enterprise marketing experience with a minimum of 5 years leading a full stack marketing team is required. Proven experience in building and leading marketing strategies that emphasize AI or advanced analytics in healthcare or life sciences is preferred. | Title: Senior Director, Marketing Reporting to: Chief Revenue Officer Opportunity: Get Well is seeking a visionary and data-driven Senior Director of Marketing with a demonstrated history of building brand awareness and driving enterprise B2B growth and profitability. As a key member of Get Well’s leadership team, s/he will play an important role in asserting Get Well’s position as the digital patient engagement market leader, reinvigorating the company brand and enabling the company to consistently hit aggressive growth goals. The Senior Director of Marketing reports directly to the Chief Revenue Officer and will help determine and drive the overall go-to-market strategy of the company. Furthermore, this individual will partner with sales, client services, product marketing, product management, business development, corporate development, and operations to build a qualified sales pipeline and brand awareness, while clearly communicating the company’s value proposition to current clients and prospects. S/he will be expected to influence all aspects of the organization - both internal and external - and play a significant role in the development of strategies and tactics across a diverse sales solution set to drive revenue and profitability. The ideal candidate will be an exceptional leader who has a proven track record of crafting compelling narratives around complex technologies - especially AI - and translating them into clear, measurable business value for healthcare stakeholders. S/he will have a proven track record of bringing new products/packaging to market, hitting revenue-focused KPIs, and establishing best practices to enable a high-performing, metrics-driven marketing team. This position can be based remotely and will require occasional travel to Get Well's Bethesda, MD headquarters. Additional travel may be required. Responsibilities: Drive full stack marketing efforts across brand, demand generation, and product marketing, creating an integrated, full funnel marketing strategy across multiple channels (inbound, outbound, events, thought leadership, PR, website/digital). Build and manage a high-functioning and data-driven enterprise B2B marketing team across multiple disciplines and levels. Craft a differentiated brand narrative that clearly communicates the impact of Get Well’s AI powered solutions on patient care and operational ROI. Translate complex AI technologies into simple, compelling value propositions tailored to healthcare executives, clinicians, and IT decision makers. Create scalable approaches to increase revenue growth, driving all inbound / outbound lead gen efforts and planning, executing, and measuring results Partner with sales leadership to define monthly, quarterly and annual targets for qualified leads across a portfolio of products in order to support Get Wells growth objectives Track and report out to leadership on key metrics and performance indicators such as conversion rates and attribution relative to viable sales pipeline About You: Highly goal- and metrics-oriented Strong and constructive realist with an ability to uncover truths, assess risk, lead through constructive dialogue, and arrive at balanced conclusions and risk mitigation considerations Exceptional collaborator and team member Effective communicator who drives constructive dialogue within a highly cross-functional team environment to move business forward Highly comfortable in a small to midsize company environment; able to both strategically lead teams/agencies as well as roll up the sleeves to get the job done World class professional, respected immediately not because of what he/she has done but because of how he/she leads…at all levels Intellectually curious with thirst for learning both Get Well’s business and people; can assume a “patient centered” mindset Authentic, deliberate, and decisive leader who drives change and success through strategy, data, and positivity Able to move forward quickly and come to a resolution and actionable next steps Requirements: 10+ years of enterprise marketing experience with minimum 5 years leading a full stack marketing team; enterprise healthcare experience is preferred Proven experience in building and leading marketing strategies that emphasize AI or advanced analytics in healthcare or life sciences Deep experience in and understanding of enterprise healthcare, payor, and / or government healthcare highly desired Strong ability to develop high-impact storytelling that connects emerging tech with real-world ROI Highly analytical and data driven with execution mindset based on quantifiable business outcomes and ROI Quantifiable lead generation through strong demand generation and outbound / inbound efforts; proven track record in directly contributing to revenue, not just top-line leads Understanding of how to quickly accelerate Account Based Marketing (ABM) work to drive deep connection with key accounts Demonstrated ability to build market leadership through strong PR, digital media, and branding strategy Experience bringing new products to market, packaging, and driving utilization within existing client base Exceptional communicator and inspirational leader– must be comfortable working with clients, internal constituents and vendors and exceptional at motivating and developing team members into incredible talent Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well’s award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. The estimated pay scale for this position is between $140,000 and $170,000 in base salary, plus annual bonus potential. Base salary is dependent upon many factors including, but not limited to, education, experience, and skills and this range is subject to change and may be modified in the future. In addition to compensation, Get Well offers full-time employees a comprehensive benefit package, 401K and incentive plans, exceptionally generous paid-time away, paid leave programs, wellness reimbursement, cell phone subsidy, peer recognition programs, health advocacy and employee assistance programs, pet insurance, and so much more. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.