GeoLogics Corporation

Manage and resolve helpdesk inquiries via email and phone, troubleshoot issues, and maintain records. | Strong communication skills, basic technical knowledge, experience with helpdesk platforms, and ability to work independently. | Role: Help Desk Procurement Rep Client: DOD-Aerospace Location: on-site in Charlotte, NC Duration: 6-month contract Hourly Rate: $34/hr (W2, non-benefited) You must be a US Citizen to apply. Position Description: • The candidate will be responsible for efficiently managing and resolving a high volume of helpdesk inquiries via email and phone. • This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Key Responsibilities: • Process and respond to helpdesk emails and phone calls in a timely and professional manner Troubleshoot and respond to suppliers with solutions to their inquiries • Manage and maintain accurate records of helpdesk interactions • Provide exceptional customer service and ensure a positive experience for all users Required Skills & Experience: • Strong communication and interpersonal skills • Basic technical knowledge and problem-solving skills • Ability to work independently in a fast-paced environment, prioritizing tasks effectively, and managing multiple responsibilities with excellent organizational and time management skills • Previous experience with the Ivalua Source-to-Pay platform If interested in learning more about this position, please submit your resume and I will call back with more information.