Genesis Call Center, LLC

Handle inbound customer calls, assist with questions and issues, document interactions, and maintain quality and efficiency standards. | High school diploma, strong communication skills, basic computer proficiency, ability to follow instructions, and completion of multi-step onboarding and certification. | Description: • Handle inbound customer interactions for major brands via phone • Answer inbound calls and assist customers with questions, concerns, or product/service issues • Use provided tools to document and resolve customer needs accurately • Follow established protocols for communication and case handling • Participate in required certification courses to qualify for client assignments • Deliver service in a professional and brand-aligned manner • Maintain performance targets in quality, communication, and efficiency • Complete multi-step onboarding and client certification before servicing Requirements: • High school diploma or GED required • Must be at least 18 years of age • Authorized to work in the United States • U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI) • Strong communication and active listening skills • Basic computer knowledge and typing ability • Ability to follow detailed instructions and meet performance standards • Prior customer service or call center experience is a plus • Spanish language skills are a bonus • Multi-step onboarding and client certification process required before servicing can begin • Ability to work from a designated workspace and use provided cloud-based systems Benefits: • Remote position – no commute • Paid training (after client certification) • Flexible schedule options • Paid time off • Career advancement opportunities • Access to telehealth benefits