Gen

Lead a regional sales team pursuing employer and broker partnerships, coaching consultative selling, supporting client education, and coordinating implementation and cross-functional delivery. | Requires 7–10 years of employee-benefits business development with brokers or consultants, proven sales-team leadership, strong presentation and negotiation skills, CRM proficiency, and substantial travel. | About Gen Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages. Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs. If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us! About The Role Are you seeking a fulfilling career in employee benefits where you can make a positive impact while leading and mentoring a team? Our Regional Sales Manager - Team Leader role offers a unique opportunity to shape a safer future by championing Norton LifeLock Benefit Solutions. In this role, you’ll actively lead and empower your team as they prospect, negotiate, and successfully onboard new employer clients and benefit brokers. Your leadership will provide the guidance and support necessary for your team to excel, unlocking their full potential while driving growth and success for the company. As a key liaison to the broker community, you’ll demonstrate the indispensable value of our solutions in today's landscape. You'll help your team navigate the evolving dynamics between healthcare-focused brokers and voluntary benefit brokers, identifying promising prospects and fostering seamless partnerships. Key Responsibilities • Leadership & Team Development: Manage, mentor, and inspire a regional sales team, ensuring they achieve their goals and continuously develop their sales capabilities. • Sales Strategy: Work with your team to identify, pursue, and qualify targeted broker and agency opportunities from prospecting through to contract signing. • Client and Broker Education: Support your team in educating brokers and clients about Norton LifeLock Benefit Solutions, emphasizing the value propositions, services, and tailored solutions that meet their business needs. • Consultative Selling: Take a consultative approach with your team and brokers, assessing their needs, tailoring program designs, and ensuring smooth implementation for both brokers and their clients. • Operational Excellence: Lead your team in understanding efficient enrollment processes, revenue requirements, and contract management, ensuring alignment with business objectives. • Broker Engagement: Help your team foster relationships with brokers through regular events, informational webinars, and ongoing communication, ensuring Norton LifeLock Benefit Solutions remain ‘top of mind.’ • Cross-Department Collaboration: Work closely with departments like Norton Executive Benefits, Sales Enablement, Partner Account Managers, Legal, and Finance to drive member growth, improve retention, and ensure seamless support for your team. • Industry Expertise: Stay current on industry trends and help your team apply this knowledge to enhance Norton LifeLock’s position in the market. Key Qualifications • Proven experience in Employee Benefit sales or service with a deep understanding of the employee benefits landscape. • Strong track record in both developing new relationships and nurturing existing ones, particularly with Employee Benefit Brokers and Consultants. • Leadership experience with a demonstrated ability to manage, coach, and develop a high-performing sales team. • Proficient in analyzing benefit industry trends, with a focus on Identity Theft Protection and other emerging trends. • Ability to strategically manage activity and pipeline forecasting, while identifying opportunities for your team. • High service acumen and creative problem-solving skills to assist both clients and your team in navigating challenges. Required Skills And Experience • At least 7-10 years’ business development experience working with benefit brokers, agents, and consultants. • Exhibit a professional demeanor, business maturity, and confidence to present to C-level executives. • Ability to work collaboratively with different internal stakeholders to deliver on client needs. • Excellent presentation and negotiation skills. • Proficiency in MS Office and CRM software (e.g. Salesforce). • Ability to travel 50-60% of the time.

Lead and coach a remote sales team to achieve insurance sales goals and operational excellence. | 3+ years in a similar role with insurance expertise, strong analytical and leadership skills. | About The Role At Savvy, a Gen Digital Company, we’re not your typical agency, we’re reimagining how insurance is bought and sold with a platform built on innovation, data, and automation. The P&C Insurance Sales Team Lead is a goal-driven individual focused on driving revenue from prospects interested in various insurance products by leading a team of agents and supporting the day-to-day activity of a remote call center. Reporting directly to the Director of Sales, this leader will accomplish this by improving agent performance through regular coaching and training, reviewing reports tracking team performance towards rigorous goals, and ensuring operational excellence in the maintenance and execution of daily call center activities. To be successful, this role will serve as one of the experts on agency decisions and develop their team to use best-in-class sales practices. What You'll Do • Serve as an agency expert on P&C, ensuring that decisions are of high quality.
 • Proactively seek and suggest ways to improve internal processes and results program-wide, from selling techniques to closing customers. • Review reports that portray individual agent performance and sales results; analyzing data to evaluate your team and inform operational changes. • Regularly coach and mentor a growing team of agents to achieve quotas, while fostering a culture of accountability and results. • Monitor the day-to-day inquiry volume, agent schedule and adherence, while proactively adjusting and flexing to support demand. What You Bring To The Table • You have 3+ years of experience in a similar role. • You're an insurance expert with the ability to guide and evaluate P&C decisions. • You're a creative problem-solver who’s excited to contribute to the strategic direction and dive in wherever necessary to achieve goals. • You have an analytical mindset with the ability to identify data requirements, analyze data, and review reports. • You're highly performance-oriented and able to motivate others in a proactive, positive, and firm manner. • You have a strong sense of empathy for agents and customers. • *Bonus Points* experience with early-stage or high-growth tech startups Our agency operates 7 days a week, from 9 AM to 9 PM ET. To best serve our customers, team members work one weekend day per week and enjoy two days off to rest and recharge. This role can expect to work at least one closing shift per week (12pm-9pm ET) as well. We’ll work together during the interview process to find a schedule that aligns with your needs and our customers’ experience. Compensation Range: $70K - $80K

Act as a strategic advisor connecting customer insight, market dynamics, and commercial performance to shape growth strategy and customer experience. | Requires significant experience in customer insight, strategy, or consulting with proven impact influencing senior stakeholders on major strategic decisions. | Job Title: The Customer Research & Strategy Partner Location: New York City – Hybrid (3 days per week in the office) About Gen Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we’d love you to be part of Gen. How We Work Our hybrid work style (3 days in the New York City office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it’s flexible enough to give you the space to do your best work. The Customer Research & Strategy Partner Reports to: Senior Director, Insights & Strategy Location: New York Office Hybrid (3 days office) The team The Insights & Strategy team creates deep organizational understanding of our customers, markets and competitors so we can develop customer-centric products, services and communications that drive business growth. We bring together different research disciplines and synthesize insights from across data sources, to tell coherent customer stories and ground decisions in evidence across Marketing, Product and Commercial teams. Role Summary The Customer Research & Strategy Partner is a senior individual contributor who acts as a strategic advisor to segment and brand leadership for either Cyber Safety (Norton & Avast) or Trust-based Solutions (LifeLock & MoneyLion). Their primary responsibility is not to generate research, but to help the business make better decisions. They connect customer understanding, market dynamics, competitive context and commercial performance to shape growth strategy, portfolio choices, proposition development and customer experience priorities. The role sits at the intersection of strategy, customer insight and stakeholder leadership. You Will • Sit as a virtual member of the segment/brand leadership team, bringing the voice of the customer into key decisions. • Frame and scope the critical questions the business needs to answer. • Synthesize diverse inputs into clear, actionable narratives that influence direction. • Shape and prioritise the learning agenda for your segment in partnership with the wider Insight team. Success is measured by the quality of business decisions influenced, not the volume of research delivered. Key Responsibilities • Strategic business partnering • Act as a trusted advisor to the Segment Lead / Brand Lead and their virtual leadership team on segment strategy, performance, customer base and competitive context for your business segment. • Frame and refine critical business questions (e.g., portfolio choices, proposition direction, target audiences, pricing/packaging, experience priorities). • Bring a customer- and evidence-centred perspective into business planning, roadmap discussions and major investment or trade-off decisions. • Represent the voice of the customer in key forums - challenging constructively, highlighting risks and opportunities, and helping leaders see decisions through a customer lens. • Business strategy & decision support • Synthesize evidence from multiple sources - including customer insight, analytics, CX, market intelligence, commercial performance and external trends - into clear strategic recommendations for the business. • Develop compelling "so what / now what" narratives, presentations and workshops that help leaders and teams move from evidence to decision, creating clarity and alignment around key priorities. • Support stakeholders in evaluating strategic options and trade-offs relating to growth, customer experience, proposition development, portfolio choices and go-to-market decisions. • Ensure major insight programmes and strategic initiatives result in tangible business action, helping teams translate customer understanding into priorities, plans and measurable outcomes. • Learning agenda and insight activation • Work closely with stakeholders and Insight team colleagues to ensure projects are framed against the right strategic questions for your segment. • Define and maintain a prioritised learning roadmap for your business area, aligned to the biggest opportunities, risks and decisions. • Spot knowledge gaps and emerging questions and translate them into clear briefs and programmes of work. • Act as a connector across functions and disciplines - joining up signals across teams and sources into a unified view of customer needs and market dynamics. • Play a leading role in developing the quarterly State of Play (integrated customer narrative) in collaboration with Insight team colleagues. Skills & Experience Essential experience • Significant experience in customer insight, strategy, consulting or a closely related field, ideally in consumer technology, subscription, financial services or adjacent categories. • Proven track record of partnering with senior stakeholders on major strategic or commercial decisions (e.g., portfolio strategy, brand positioning, proposition development, experience design, go-to-market). • Experience synthesising multiple data and insight sources (qual, quant, analytics, CX, market intel) into concise, decision-ready outputs. • Demonstrated impact in turning insight into action - influencing real changes in products, experiences, communications or commercial strategy. Skills & Capabilities • Strategic, structured thinker - able to frame problems, prioritise questions, and connect customer insight to business outcomes. • Strong storytelling and communication - comfortable simplifying complexity, building clear narratives and presenting confidently to senior audiences. • Commercially astute - understands how brands grow, how P&Ls work, and how customer behaviour shows up in performance metrics. • Collaborative and credible - able to work effectively across teams, building trust and alignment in a matrix environment. • Influential without authority - willing and able to challenge thinking, propose alternatives and guide teams towards more customer-centric choices. Mindset • Customer-obsessed - motivated by building a truthful, nuanced view of our customers and using it to drive better decisions. • Insight-to-action oriented - focused on impact, not just analysis; always asking "so what?" and "now what?". • Low-ego, high ownership - comfortable operating autonomously, rolling up their sleeves, and taking responsibility for outcomes in their segment. Compensation The annual base salary for this position is expected to be in the range of 160,000 - 185,000 USD. Base salary is one component of Gen's total compensation package, which includes annual bonus. Gen Benefits • 401(k) retirement plan with company match – Gen matches 50% of the first 7% of eligible pay you contribute, capped at $6,000 per year in company match. • Health Savings Account (HSA) funding – if you enroll in an HSA-eligible medical plan, Gen contributes $500–$1,500 per year depending on your coverage tier. • Wellness / fitness reimbursement – up to $375 per year reimbursed for eligible fitness and wellness expenses (gym membership, classes, etc.). • Sustainable home improvement allowance – up to $500 per year for approved sustainable home upgrades (e.g., insulation, energy-efficient appliances). • Tuition / education reimbursement – up to $5,250 per calendar year for approved, job-related education. What’s Next Your CV will be reviewed together by the recruiter and hiring manager to assess the scope of your role, the impact you’ve delivered, and how your experience aligns with the position. If shortlisted, the recruiter will invite you to an initial Zoom conversation to discuss your background, what’s compelling you to Gen, and walk you through the interview process. Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs. Compensation Range: $160K - $180K