GCS Technologies

The Senior Microsoft 365 Specialist will design, implement, and manage modern workplace solutions across multiple customer environments. Key responsibilities include endpoint and device management, security and threat protection, identity and compliance, collaboration and productivity, and automation and reporting. | Candidates should have over 5 years of hands-on experience managing Microsoft 365 production environments and possess relevant certifications. Strong technical proficiency in Intune, Defender security products, and Microsoft 365 services is essential. | Microsoft 365 Expert We are seeking a seasoned Microsoft 365 expert with deep expertise in Intune and the Microsoft Defender suite of security products. This individual will play a key role in designing, implementing, and managing modern workplace solutions for multiple customer environments. The role requires strong technical proficiency, hands-on experience across M365 security and compliance tools, and the ability to operate as a trusted advisor in enterprise or MSP settings. Key Responsibilities Endpoint & Device Management Deploy, configure, and manage Intune for Windows, macOS, iOS, and Android devices. Create and enforce compliance policies, conditional access rules, and app protection policies. Drive zero-trust endpoint strategies and ensure seamless end-user experience. Security & Threat Protection Administer the Microsoft Defender suite (Defender for Endpoint, Identity, Office 365, and Cloud Apps). Monitor and respond to security alerts, incidents, and vulnerabilities. Implement and optimize threat protection, attack surface reduction, and advanced hunting policies. Identity & Compliance Configure and maintain Entra identity services (MFA, Conditional Access, Privileged Identity Management). Implement governance, risk, and compliance features (Purview, DLP, retention policies). Ensure alignment with customer regulatory and compliance requirements. Collaboration & Productivity Manage core Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive. Support migrations and tenant configurations in multi-tenant environments. Provide proactive recommendations to optimize performance and user adoption. Automation & Reporting Use PowerShell and Graph API to automate common administrative tasks. Develop reporting and dashboards for device compliance, security posture, and service health. Document processes and produce knowledge articles for internal and customer use. Required Qualifications Experience: 5+ years hands-on managing Microsoft 365 production environments. Certifications (one or more strongly preferred): SC-300: Microsoft Identity and Access Administrator Associate SC-100: Microsoft Cybersecurity Architect Expert OR SC-200: Microsoft Security Operations Analyst MD-102 : Endpoint Administrator Associate Skills: Expert-level knowledge of Intune and Defender security products. Strong Microsoft 365 skills across Exchange Online, Teams, SharePoint, OneDrive. Familiarity with Entra identity, Conditional Access, and MFA. Strong PowerShell and automation experience. Soft Skills: Exceptional problem-solving, customer-facing communication, and documentation skills. Preferred Qualifications Experience working in a Managed Services Provider (MSP) environment. Background in designing and delivering security roadmaps for enterprise clients. Familiarity with Microsoft Sentinel, Purview, and compliance-driven solutions. Experience with cross-tenant or hybrid identity/migration projects. What We Offer Competitive compensation and benefits package. Professional growth and certification support. Opportunities to design and manage security-driven modern workplace solutions. A collaborative, customer-focused culture with exposure to diverse environments.

Provide remote and on-site technical support to customers for various technical issues. Maintain a high level of technical competence over a wide range of products and technologies. | Candidates must have 2+ years of experience in a help desk or network support position. Intermediate knowledge of various technologies, along with strong communication skills, is essential. | Job Summary Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work. Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.) Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery ) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Must live in the Austin, TX metro or surrounding area. Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time. Certifications: Preference is given to well certified individuals. Experience: 2+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications. 75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.