gategroup

Provide leadership and coordination for assembly processes, optimize workflows, and develop the assembly leadership team. | Minimum 5 years in manufacturing operations, team management of over 100 people, experience in process improvement, and knowledge of food safety and health regulations. | We’re looking for motivated, engaged people to help make everyone’s journeys better. This role is to provide overall leadership and tactical (strategic) direction for the Assembly processes/department within the Gate Gourmet Hub operations. The Individual is a strong leader with strong People management skills. This role is predominantly concentrated around 4 focal areas. 1) Making sure all Assembly processes are structured and optimized in accordance with corporate standards (Gate OPEX) and Local opportunities (General LEAN, CI thinking); 2) Making sure Productivity and Efficiency is optimized by ensuring optimal Rosters/Schedules and proactive short/medium term Labour Planning on the basis of proposals received (by the OPC/Local Supply Chain Process) and daily use of the OPRS tool.3) Making sure all assembly processes comply with HACCP, Customer Specs/requirements and other relevant safety and security regulations and policies. 4) Making sure the Assembly leadership team is continuously developed via proactive coaching, involvement, feedback and a strong performance management approach. As a key member of the Unit Senior Leadership team, this role is also expected to actively engage in the overall development and improvement of the entire Unit - Especially in respect to production/labour planning and People Management. Given the responsibilities and general nature of this role the individual will have multiple cross functional touch points – Assembly interlinks with all other processes and hence good coordination and collaborations is essential. Especially the individual is expected to work closely together with the Supply Chain Process Director and HR. Annual Hiring Range: $80,168.40 - $ 135,000.00 Per Year Benefits Paid time off 401k, with company match Company sponsored life insurance Medical, dental, vision plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Commuter benefits Employee Discounts Free hot healthy meals for unit operations roles Main Duties and Responsibilities: Overall leadership and coordination of the 3 operating areas within Assembly: Wash & Pack; Make & Pack and Pick & Pack. Structure and process optimization (Work stations, floor map, work processes) Proactive and fact-based Labour planning (Short, Medium and longer term) in close cooperation with the Supply Chain Process: For hiring needs (Longer term) For Optimal Rosters/Schedules (Medium term) For short term labour planning to adjust hours needed (Daily/Weekly) QA compliance HACCP Customer Specs and requirements Drives engagement by providing and keeping a strong focus in development of the Assembly leadership team, especially in respect to: Coaching Involvement Feedback Consistent and persistent Performance Management Drives Cross training of staff to increase flexibility within the Assembly process; establishes and maintains skills matrix for optimization of rosters and ongoing labour planning. Coordinates with other operational areas of the unit to ensure optimal service for both internal and external customers. Ensures all activities and output are in compliance with customer specs (Volume and Quality) Promotes, develops and supports continuous improvement and operational excellence initiatives (like for ex. GateOpex, Central and Local CI programs etc.). Aligns, implements and continues to facilitate improvements to the agreed US/Group standard process’ (Whether forecasting, Planning, IDS interfaces etc.). Including best practice sharing with Assembly Process peers and the Supply Chain Function/OP&C. Aligns material and labour targets together with the Supply Chain Process – I.e. serves as a strong sparring partner in respect to the forecasting and planning process (including the alignment of the MPS of the Unit). Responsible for setting up (including delegation and communication) KPIs within the area and be a strong facilitator/driver of the use of OPRS/active Labour Planning within all the Assembly processes. Accountable for departmental financial indicators (Hours, waste, Spec compliance). Manages productivity and efficiency – I.e. responsible for labour adjustments to increase productivity (on the basis of proposals and departmental insights) and meet/beat targets. Captures, tracks, analyses and ensures correction of incidences (I.F.B.L. throughout own Department). Resource optimisation in the Department through process improvement, lean and continuous improvement principles - Drives and performs continuous improvement in the area and in collaboration with other departments, both operational and support functions, especially with the Forecasting/Planning and IDS departments. Participation in customer and authority audits Ensures compliance of procedures for Hygiene and Food Safety Actively recognizes good performance in the team and promote the company reward and recognition scheme – People First behavior and actions. Continuously improves quality and efficiency of the team. Resolves conflicts and provides solutions by exercising high levels of influencing, negotiation and communication skills. Be proactive and address issues when they appear. Serves as an operational and management source of expertise, and contributes to the success of the unit/senior management team as a whole – By supporting associated and unit wide initiatives. Organizes and leads operational meetings (Leadership team meetings and Assembly staff meetings) Supervises and supports lower level managers/supervisors on daily operations including: Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed. Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses. Monitors daily manpower planning and schedules employees. Responsible for employee retention and reducing employee turnover. Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s). Reviews and ensures employees in chain of command are in correct cost centers and correct job titles. Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority. Compliance with all company required policies, procedures and processes including but not limited to required training Education: Bachelors’ degree in a relevant subject or business management is preferable Desirable specialization in Operational and People Management Work Experience: At least 5 years’ experience working within Operations in a “manufacturing environment” Experience providing leadership through a middle management layer Experience of managing a team of more than 100 people Experience in change management projects Experience of process improvement is a plus. Experience of working in a Food Hygiene/Health & Safety/High Security environment preferred. Previous knowledge of Airline Catering operations is preferred, but not essential. Technical Skills: (Certification, Licenses and Registration) Strong People Manager Empathetic and Open minded – hence determined and persistent Resilient and well-rounded individual Team player who believes in structured Performance and Talent Management Planning and coordination – Ability to oversee multiple activities at the same time Continuous improvement mindset – Flexible and embracing change Self-motivated & Proactive IT literate, basic level of MS Office and general SAP understanding. Language / Communication Skills: Excellent communicator – Whether “one to one” or “on the beer case” Excellent verbal and written communication skills Job Dimensions Geographic Responsibility: Hub Unit (gross revenues of $50M+ and direct and indirect headcount of 500+ employees.) Type of Employment: Full-time Travel %: Limited but some to be expected Exemption Classification: United States only: Exempt Internal Relationships: Process Director Peers, HR, Commercial, Finance External Relationships: To some extend customers and external auditors Work Environment / Requirements of the Job: Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours. In a normal production facility there may be physical discomfort due to temperature and noise. Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds. A rotating schedule of over 55 hours per week is typical. Able to work in deadline driven environment Budget / Revenue Responsibility: (Local Currency) N/A Organization Structure Direct Line Manager (Title): GM, Ops, Hub or BU Leader Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: 3-12 Number of Dotted Line Reports: N/A Estimated Total Size of Team: Various a lot from station to station 50 to 500 gategroup Competencies Required to be Successful in the Job: Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. Responsibility We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility. Respect Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We anticipate that this job will close on: 02/24/2026 For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us! gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.

Supervise employees, ensure safety and quality standards, manage workflow, and maintain compliance in a high-volume food service environment. | Requires 2+ years supervisory experience in food production or related environment, strong leadership skills, and ability to manage large teams. | We're looking for motivated, engaged people to help make everyone's journeys better. The position is responsible for supervising employees (drivers and driver assistants) that coordinate services between the kitchen and drivers and controls activities on the dock. Main Duties and Responsibilities: • Ensures quality production standards are maintained for all accounts • Responsible for obtaining control sheets and making assignments for team driversto flights daily • Checks dock area to ensure that employees haverequired equipment and that trucks leave according to scheduled dock departure • Checks that all teams are catering correct aircraft and flights • Ensures that all employees are in compliance with safety procedures and Airport Transport Authority badging requirements • Works with management staff to improve performance of the unit • Assists teams with late flights and equipment changes • Responsible for getting information from airlines on service requirements and updates • Maintains radio contact with Operations Manager, meal planer and leads during operation • Conductsregular checks of the kitchen to ensure no equipment was left behind after flights leave the kitchen • Responsible for security and proper transportation of galleys and maintaining cleanliness of vehicles • Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures. • Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications. • Ensures that all products are coded according to Gate Gourmet procedures. • Works with maintenance staff to ensure preventive maintenance of machinery and fleet according to schedules, reports maintenance and repair issues in timely manner. • Maintains Company policies and procedures as well as specification books for airline customers • Maintains all financial goals related to material, productivity, overtime, and labor goals • Prepares management reports (ex. attendance, HAACCP and labor) as required. • Responsible for supervising drivers and driver assistants • Responsible for performance evaluation, coaching, counseling and preparing corrective actionfor employees and liaises appropriately with HR and other support functions. • Manages work flow balancing - - the division of responsibilities amongst employees on each shift including assignment of responsibilities and workstations. • Manages daily manpower planning including assignment of responsibilities and workstations. • Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.) • In conjunction with department leaders determines number of employees needed by shift • Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed. • Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses. • Monitors daily manpower planning and schedules employees. • Responsible for employee retention and reducing employee turnover. • Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s). • Reviews and ensures employees in chain of command are in correct cost centers and correct job titles. • Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority. • (note: this should only apply to OP73 and OP78) Ensures employees complete all company required training including but not limited to ServSafe • Compliance with all company required policies, procedures and processes including but not limited to required training Qualifications Education: • High School Diploma orGED required. • Associates degree preferred. Work Experience: • 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred Technical Skills: (Certification, Licenses and Registration) • Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees. • Current or previous labor relations experience is a plus, but not required. • Candidate must be comfortable with all levels of employees and have the ability to drive positive program change. • Ability to train others required. • Must have the ability to give negative and positive feedback to employees on a daily basis. • Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities. • Strong organizational, analytical, communication and leadership skills required. • Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance. • Basic computer skills with working knowledge of Microsoft Office products required. • Ability to obtain ServSafe Certification required. • ServSafe Certified preferred Language / Communication Skills: • Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved • Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus. Job Dimensions Geographic Responsibility: USA Type of Employment: Full-Time Travel %: No Exemption Classification: Exempt Internal Relationships: TBD External Relationships: TBD Work Environment / Requirements of the Job: Normal work environment Budget / Revenue Responsibility: USD Organization Structure Direct Line Manager (Title): Manager, Ops, Transport Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: Up to 80, average of 16 (union employees, Asst, Ops, Meal Bank) Number of Dotted Line Reports: N/A Estimated Total Size of Team: Up to 80 Gate Group Competencies Required to be Successful in the Job: • Thinking - Information Search and analysis & problem resolution skills • Engaging - Understanding others, Team Leadership and Developing People • Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively • Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: • We treat each other with respect and we act with integrity • We communicate and keep each other informed • We put our heads together to problem solve and deliver excellence as a team • We have passion for our work and we pay attention to the little details • We foster an environment of accountability, take responsibility for our actions and learn from our mistakes • We do what we say we will do, when we say we are going to do it • We care about our coworkers, always taking an opportunity to make someone's day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We anticipate that this job will close on: 02/13/2026 For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinarymemories, join us!