Gap Inc.

Oversee asset protection operations, lead investigations, analyze incident data, and collaborate with store leadership. | Experience in investigations, retail security, data analysis, and leadership across multiple locations. | As an Area AP Manager, you oversee asset protection operations across a group of stores. You lead a team of Coordinators and/or Specialists, drive execution of safety and shortage reduction programs, and collaborate with store leadership to mitigate risk. Your work supports the protection of people, products, and experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. • Lead and manage AP Coordinators, Specialists and/or Service Representatives across multiple stores, providing coaching, development, and performance feedback. • Implement and monitor shortage reduction and safety programs tailored to the needs of each in your area. • Conduct and oversee investigations into theft, fraud, and policy violations, ensuring compliance with legal and company standards. • Analyze data and incident trends to identify risks and recommend proactive solutions. • Partner with store and regional leadership to align AP strategies with business goals. • Ensure physical security systems are functioning and compliant with company standards. • Collaborate with law enforcement and legal partners to support case development and prosecution. • Promote a culture of safety, inclusion, and operational excellence across your area. • Additional Job Description • Additional Job Description • Strong leadership and coaching skills across multiple locations. • Experience in investigations, surveillance, and shortage reduction. • Ability to analyze data and apply insights to drive results. • Excellent communication and collaboration skills. • Knowledge of retail operations and asset protection best practices. • This position is anticipated to remain open for the next two weeks, although the duration might be adjusted based on the needs of the Company, potentially extending or shortening this timeframe.

Oversee asset protection operations, lead investigations, analyze data to identify risks, and collaborate with store leadership. | Experience in investigations, retail security, data analysis, and leadership in a multi-store environment. | As an Area AP Manager, you oversee asset protection operations across a group of stores. You lead a team of Coordinators and/or Specialists, drive execution of safety and shortage reduction programs, and collaborate with store leadership to mitigate risk. Your work supports the protection of people, products, and experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. • Lead and manage AP Coordinators, Specialists and/or Service Representatives across multiple stores, providing coaching, development, and performance feedback. • Implement and monitor shortage reduction and safety programs tailored to the needs of each in your area. • Conduct and oversee investigations into theft, fraud, and policy violations, ensuring compliance with legal and company standards. • Analyze data and incident trends to identify risks and recommend proactive solutions. • Partner with store and regional leadership to align AP strategies with business goals. • Ensure physical security systems are functioning and compliant with company standards. • Collaborate with law enforcement and legal partners to support case development and prosecution. • Promote a culture of safety, inclusion, and operational excellence across your area. • Additional Job Description • Additional Job Description • Strong leadership and coaching skills across multiple locations. • Experience in investigations, surveillance, and shortage reduction. • Ability to analyze data and apply insights to drive results. • Excellent communication and collaboration skills. • Knowledge of retail operations and asset protection best practices. • This position is anticipated to remain open for the next two weeks, although the duration might be adjusted based on the needs of the Company, potentially extending or shortening this timeframe.

Evaluate customer experience and agent performance across multiple channels, provide actionable insights, support quality assurance, and coach leaders for performance improvement. | Experience in customer service leadership preferably in retail contact centers, strong data analysis and reporting skills, excellent communication, curiosity, and operational excellence. | Description: • Evaluate overall customer experience during interactions and provide actionable insights and performance trending analysis to leaders. • Support a multi-site remote operation and lead agent effectiveness and efficiency across multiple channels and teams. • Participate in the execution of Quality Assurance standards utilizing industry best practices and QA platforms. • Independently perform trends-based agent performance analysis across voice, chat, email & SMS to identify knowledge gaps and inefficiencies. • Compile customer experience and compliance data into tables, charts, and presentations to tell a story. • Participate in listening initiatives to discover consumer requirements and share insights on issue trends. • Plan and monitor evaluation and calibration workload to meet monthly goals and service levels. • Support team performance improvement through teaching, coaching, and providing meaningful feedback to leaders. Requirements: • Proven experience in Customer Service with leadership experience, preferably in a retail contact center environment. • Previous customer contact center experience, understanding dynamics and processes a plus. • Ability to translate disparate data into themes and trends, prioritize insights based upon business impact, and recommend actionable solutions in a creative and logical manner. • Experience in reporting and analysis (query building and data visualizations), ability to quickly acquire new software skills. • Excellent communication skills; both verbally and written (ability to synthesize information into a clear, simple story and visualize data). • Natural curiosity and ability to ask nuanced questions to spark new ideas. • Operational excellence and advanced organizational and program management skills; ability to prioritize workload, meet deadlines, and perform multiple tasks in a fast-paced environment. Benefits:

Lead the store team to achieve sales and operational goals, manage budgets, develop talent, and ensure excellent customer experience. | 3-5 years retail leadership experience, strong communication and business skills, ability to manage store operations and travel as needed. | About the Role As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.What You'll Do • Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators • Drive profitable sales through forecasting and scheduling • Manages store budget for daily operations in support of the P&L • Builds highly productive teams through sourcing, selecting and developing people • Accountable for team performance through coaching and feedback. • Teaches and trains to build capabilities. • Leads the implementation and execution of all Standard Operating Procedures and initiatives • Creates an inclusive environment • Implements action plans to maximize efficiencies and productivity • Performs Service Leader duties • Represents the brand and understands the competitors • Promotes community involvement • Leverages OMNI to deliver a frictionless customer experience • Ensures all compliance standards are met Who You Are • 3-5 years of retail experience leading others • College degree or equivalent experience preferred • Demonstrated ability to deliver results • Ability to effectively communicate with customers and employees • College degree preferred • Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs. • Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays • Ability to travel as required • Business Acumen skills • Established time management skills • Strong planning and prioritization skills