Gap Inc.

Engage with customers to provide excellent service, promote loyalty programs, and support sales goals. | Strong communication skills, customer-focused attitude, ability to work in a fast-paced environment, and basic retail technology proficiency. | About the Role As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. What You'll Do Consistently treat all customers and employees with respect and contribute to a positive work environment. Promote loyalty by educating customers about our loyalty programs. Seek out and engage with customers to drive sales and service using suggestive selling. Enhance customer experience using all omnichannel offerings. Be accountable to personal goals which contribute to overall store goals and results. Support sales floor, fitting room, cash wrap, back of house, as required. Maintain a neat, clean and organized work center. Handle all customer interactions and potential issues/returns courteously and professionally. Execute operational processes effectively and efficiently. Who You Are A good communicator with the ability to effectively interact with customers and your team to meet goals. A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. Passionate about retail and thrive in a fastpaced environment. A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. Able to utilize retail technology. Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.

Lead and improve governance frameworks for MSP relationships, ensuring operational excellence, compliance, and strategic alignment. | Over 10 years in IT service management or vendor governance, with at least 5 years leading governance for large MSP relationships, and strong executive communication skills. | About the Role The Senior Director, MSP Governance, designs, leads, and continuously improves Gap’s governance system for a multi-provider managed services ecosystem including Technology Operations, Application Development & Maintenance, and Managed Security Services. This role ensures disciplined, outcome-oriented, and evidence-based governance, driving operational excellence and accountability across all MSP relationships, ensuring delivery to our customers. Your work output supports the unified framework across our MSPs achieving consistent delivery standards, performance outcomes, and strategic alignment. What You'll Do Strategic Provider Governance & Operating Rhythm Establish and lead an integrated governance framework for our MSPs, ensuring alignment with organizational needs with clear decision rights. Chair cross-provider governance forums and facilitate weekly operational reviews, monthly service reviews, quarterly executive/QBR cadence, and annual MSP strategy summits. Standardize governance process and tools, including meeting decks, agenda templates, action and decision logs, and escalation summaries. Enforce participant discipline, ensuring accountable delivery leaders present, commit, and follow through, escalating non-compliance when governance expectations are not met. Performance, Financial & Contract Management Oversee and verify MSP adherence to all contractual obligations, including service levels and regulatory requirements. Lead and coordinate internal and external audits, ensuring all required documentation and evidence are maintained, accessible, and audit ready. Conduct regular reviews of our MSP performance against contract terms and service level agreements (SLAs). Maintain a compliance dashboard ensuring visibility to executive leadership. Track audit findings and drive timely remediation of identified gaps. Risk Compliance & Regulatory Management Proactively identify, assess, and mitigate risks across the MSP ecosystem. Maintain and continuously improve integrated cross-provider risks, actions, issues, and dependencies. Lead regular risk reviews with providers and internal stakeholders, escalate critical risks to executive leadership, and ensure robust mitigation strategies are in place. Facilitate quarterly risk workshops with MSPs and internal teams. Ensure all risks have clear owners, mitigation plans, and deadlines. Continuous Improvement & Innovation Champion a continuous improvement culture, identifying opportunities to increase efficiency, reduce risk, and enhance service experience. Develop, track, and verify the effectiveness of action plans ensuring performance standards are met, and non-compliance is corrected. Ensure prompt implementation, outcome measurement, and escalation when necessary to drive continuous improvement. Lead root cause analysis sessions to solve issues and process improvement. Step-in Rights & Escalation Leadership Maintain readiness to exercise step-in rights, including scenario planning documentation, and collaborating with key partners in legal, HR, and operationalteams. Lead the process for step-in rights when necessary, ensuring minimal disruption to business operations and continuity of service delivery. Develop and periodically test step-in playbooks and readiness checklists. Coordinate cross-functional teams to ensure needs are met, along with seamless execution of step-in rights. Document lessons learned and update procedures. Partnership & Relationship Management Coordinate transparent, timely communications with executive leadership and stakeholders, ensuring visibility into performance, risks, escalations, and governance outcomes. Foster a culture of transparency, trust, and shared accountability among providers, internal stakeholders, and all team members. Prepare and deliver executive summaries to include what happened, impact, root cause hypotheses, mitigation plans, and clarity of decisions needed. Operate and continuously improve the escalation path from operational to executive levels, maintaining transparency across providers and our internal stakeholders. Who You Are 10+ years in technology service management, vendor management, governance, or IT operations leadership in a large enterprise environment. 5+ years leading governance for large outsourcing/MSP relationships (multi-provider and/or multi-tower preferred). Demonstrated experience running governance forums from operational to executive levels, with measurable improvement outcomes. Strong knowledge of ITSM/ITIL concepts and how operational processes tie into governance. Strong leadership skills with a history of guiding high-performing teams. Commercial fluency to partner effectively with contract/commercial leaders. Excellent executive communication skills, strong facilitation, and a track record of driving accountability across teams that do not report to you. Bachelor’s degree required; advanced degree preferred. At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.

Leading enterprise technology strategy, managing cross-functional projects, and supporting C-level decision-making. | Extensive experience in corporate strategy, deep analytical skills, ability to work with senior executives, and experience in product or retail sectors. | About the Role This role is a part of the Strategy & Governance team within the Global Technology Organization (GTS). This team is responsible for defining and evolving our overall technology strategy, for identifying organic and inorganic growth opportunities where we can create structural advantage, and for preparing and supporting our C-Level executives for key stakeholder meetings. In this role, you will work closely with the CIO, Product, & Data Office to drive priorities for our brand & function partners. You will be integral to defining strategy and roadmap across the GTS organization through rigorous analyses, focus on customers, creative thinking, and deep partnership with the business; and you will drive critical projects to advance our priorities, growth and long-range plans. What You'll Do Drive Technology company planning process through Annual Operating Plan (AOP) and Long Range Planning (LRP). Responsible for driving strategic projects across GTS subfunctions – Data, Architecture, Engineering, Security (AI strategy, Data platform strategy, PCI strategy). Articulate clear and compelling storylines that drive action; Structure and monitor the work of multiple groups and projects. Identify and deconstruct business issues and develop strategic, analytical, and financial frameworks to evaluate strategies. Build cross functional partnerships and consensus and support cross functional business partners with analytical insights and problem solving. Conduct market & competitive landscape research to develop synthesized recommendations. Who You Are Demonstrated consulting and corporate strategy experience for 12+ years with deep knowledge of apparel, retail, customer and digital. Experience with a product company preferred. Ability to engage and effectively work with SVP level leaders independently. Demonstrated track record as an outstanding problem solver and strategic thinker with the ability to quickly identify key issues and develop hypotheses. Able to translate complex ideas and dispersed information into simple, actionable strategic storylines. Strong analytical skills, with ability to collect, organize and analyze large / complex data sets efficiently and effectively. Ability to work effectively with senior executives; Strong communications and presentation skills. Desire and ability to work in a matrixed organization. At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.

Define and execute enterprise AI strategy and roadmap to enable employee productivity and operational excellence across multiple brands and functions. | Extensive experience in technology strategy, enterprise platforms, AI enablement, and leading cross-functional initiatives with senior stakeholders. | About the Role The Office of AI at Gap Inc. is seeking a Sr. Manager, AI Strategy & Enterprise Enablement to shape and scale the enterprise AI capabilities and employee-facing tools that enable tens of thousands of employees across Old Navy, Gap, Banana Republic, and Athleta to work smarter, faster, and more creatively. In this role, you will define the strategy and roadmap for AI-enabled platforms, enterprise systems, and productivity experiences that support teams across merchandising, supply chain, marketing, store operations, finance, HR, and more. The work spans employee touch points from onboarding and learning to career growth and day-to-day productivity. You’ll partner closely with senior leaders across technology, data, product, HR, and business operations to identify high-impact opportunities, guide multi-team pilots, and drive enterprise-wide adoption of new AI capabilities. This role sits at the center of enterprise transformation, focused on building the AI foundation and experiences that unlock operational excellence, engagement, and innovation from within. This role is a hybrid Product Manager, Strategist and Technologist. What You'll Do Collaborate with the enterprise teams to deliver the strategy, prioritization, and roadmap for AI driven enterprise enablement, spanning employee-facing tools and enterprise platform capabilities across all Gap Inc. brands and functions. Lead efforts across enterprise platforms and productivity tools, including ChatGPT, Claude, CoPilot, intelligent search, Workday, and many more systems and tools. Evaluate and prioritize enabling technologies (e.g., GenAI services, workflow automation, enterprise search, data integration/orchestration platforms) for integration into employee workflows and core systems. Identify high-impact opportunities to enhance employee experience and productivity through automation, personalization, and intelligent insights. Partner with HR, Technology, Data, Product, and Business Operations to embed AI into key workflows and employee touchpoints; reducing friction and improving usability across distributed teams (corporate, distribution centers, and stores). Guide cross-functional pilot programs from opportunity framing to execution to enterprise scaling; ensuring clear objectives, KPIs, adoption plans, and measurable impact. Oversee a portfolio of test-and-learn initiatives, ensuring disciplined execution, risk management, and continuity from pilot to operationalization. Conduct build vs. buy analysis across use cases, evaluating first party and partner technology solutions; ensure alignment with data governance and security principles. Develop business cases, investment recommendations, ROI narratives, and executive-level communications that articulate platform value and enterprise impact; share success stories that demonstrate tangible outcomes. Champion responsible, human-centered, inclusive AI enablement that supports diverse employee needs and promotes intuitive adoption. Who You Are 8–12+ years of experience in technology strategy, enterprise platforms, digital/employee enablement, AI enablement, or related fields. Deep understanding of enterprise technology ecosystems and how platform capabilities drive organizational efficiency and scale. Strong understanding of HR tech ecosystems (e.g., Workday, ServiceNow, internal communications tools) and how AI can enhance them. Proven ability to lead cross-functional, multi-stakeholder initiatives bridging technology, data, business operations, and employee experience. Experience identifying, shaping, and delivering enterprise platforms or internal tools for large, diverse user groups. Skilled in strategic planning, Agile delivery, portfolio management, stakeholder alignment, and business case development. Exceptional communicator who can translate complex AI and technical concepts into clear business value for senior and executive audiences. Passionate about empowering employees through technology and enabling responsible AI-driven transformation and equitable, accessible experiences. Preferred Qualifications Familiarity with GenAI platforms, enterprise assistants, and intelligent search architectures (e.g., RAG systems, LLMs, decision-support tools, document automation). Experience designing or implementing AI use cases in HR, employee experience, or internal productivity contexts. Experience with platform services, enterprise SaaS integrations, or internal tooling ecosystems. Strong analytical, synthesis, and presentation abilities. Experience leading multi-disciplinary teams and enabling adoption across varied employee populations. At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.

Lead AI innovation initiatives for retail stores, develop pilot programs, and guide scalable solutions from concept to enterprise adoption, aligning with business goals. | 7-12 years of experience in technology innovation, strong understanding of modern AI capabilities, proven ability to lead 0→1 innovation programs, and excellent communication skills. | About the Role The Office of AI at Gap Inc. is seeking a Senior Strategy Manager - AI & Store Innovation to pioneer how emerging technologies transform our physical retail experience. This role will explore and scale AI-powered innovations that enhance store operations, empower associates, and reimagine how customers engage with our brands—Old Navy, Gap, Banana Republic, and Athleta. You’ll focus on bringing ideas from zero to one, building proofs of concept, and shaping scalable solutions that bridge the physical and digital worlds. While retail experience is a plus, the ideal candidate brings deep technical fluency, comfort with enterprise systems, and a proven track record of turning frontier technologies into measurable business impact. What You'll Do Lead AI innovation for stores, identifying opportunities where technologies like computer vision, GenAI, IoT, and edge AI can enhance customer and associate experiences. Design and drive pilot programs that validate emerging use cases—from intelligent fitting rooms to predictive inventory tools—and guide them from concept through scale. Partner cross-functionally with store operations, product, data, and technology teams to align innovation priorities with business and operational goals. Evaluate and implement emerging technologies, balancing feasibility, scalability, and enterprise integration. Develop business cases and frameworks to communicate the value of in-store AI innovation to executive and brand leadership. Establish success metrics and ensure learnings from pilots inform enterprise adoption roadmaps. Collaborate with the AI Platform and Consumer Experiences teams to ensure consistent standards and leverage shared tools and models. Who You Are 7–12 years of experience in technology innovation, product strategy, or enterprise digital transformation. Strong understanding of modern AI capabilities (GenAI, computer vision, NLP, automation) and how they can be applied to operational or customer-facing contexts. Proven ability to lead 0→1 innovation programs — from concept development to pilot execution to enterprise integration. Skilled in cross-functional collaboration, balancing business strategy and technical feasibility. Excellent communicator able to bridge technical detail and business value. Comfortable in ambiguous environments, with a bias toward experimentation and learning. Passionate about human-centered technology and the future of connected retail experiences. Preferred Qualifications Experience in enterprise innovation labs, AI product strategy, or emerging technology deployment. Familiarity with store operations, associate enablement tools, or in-store technology ecosystems. Knowledge of Agile practices and leading multi-disciplinary teams. Strong analytical, storytelling, and executive presentation skills. At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.

Lead AI innovation projects to enhance retail store operations and customer experience, from concept to enterprise scale. | Extensive experience in technology innovation, AI capabilities, and cross-functional leadership, with a focus on retail or enterprise digital transformation. | About the Role The Office of AI at Gap Inc. is seeking a Senior Strategy Manager - AI & Store Innovation to pioneer how emerging technologies transform our physical retail experience. This role will explore and scale AI-powered innovations that enhance store operations, empower associates, and reimagine how customers engage with our brands—Old Navy, Gap, Banana Republic, and Athleta. You’ll focus on bringing ideas from zero to one, building proofs of concept, and shaping scalable solutions that bridge the physical and digital worlds. While retail experience is a plus, the ideal candidate brings deep technical fluency, comfort with enterprise systems, and a proven track record of turning frontier technologies into measurable business impact. What You'll Do • Lead AI innovation for stores, identifying opportunities where technologies like computer vision, GenAI, IoT, and edge AI can enhance customer and associate experiences. • Design and drive pilot programs that validate emerging use cases—from intelligent fitting rooms to predictive inventory tools—and guide them from concept through scale. • Partner cross-functionally with store operations, product, data, and technology teams to align innovation priorities with business and operational goals. • Evaluate and implement emerging technologies, balancing feasibility, scalability, and enterprise integration. • Develop business cases and frameworks to communicate the value of in-store AI innovation to executive and brand leadership. • Establish success metrics and ensure learnings from pilots inform enterprise adoption roadmaps. • Collaborate with the AI Platform and Consumer Experiences teams to ensure consistent standards and leverage shared tools and models. Who You Are • 7–12 years of experience in technology innovation, product strategy, or enterprise digital transformation. • Strong understanding of modern AI capabilities (GenAI, computer vision, NLP, automation) and how they can be applied to operational or customer-facing contexts. • Proven ability to lead 0→1 innovation programs — from concept development to pilot execution to enterprise integration. • Skilled in cross-functional collaboration, balancing business strategy and technical feasibility. • Excellent communicator able to bridge technical detail and business value. • Comfortable in ambiguous environments, with a bias toward experimentation and learning. • Passionate about human-centered technology and the future of connected retail experiences. Preferred Qualifications • Experience in enterprise innovation labs, AI product strategy, or emerging technology deployment. • Familiarity with store operations, associate enablement tools, or in-store technology ecosystems. • Knowledge of Agile practices and leading multi-disciplinary teams. • Strong analytical, storytelling, and executive presentation skills.

Define and execute enterprise AI strategy, oversee cross-functional initiatives, and drive AI-enabled transformation across large organizations. | Extensive experience in technology strategy, enterprise platforms, and AI enablement, with strong stakeholder management and communication skills. | About the Role The Office of AI at Gap Inc. is seeking a Sr. Manager, AI Strategy & Enterprise Enablement to shape and scale the enterprise AI capabilities and employee-facing tools that enable tens of thousands of employees across Old Navy, Gap, Banana Republic, and Athleta to work smarter, faster, and more creatively. In this role, you will define the strategy and roadmap for AI-enabled platforms, enterprise systems, and productivity experiences that support teams across merchandising, supply chain, marketing, store operations, finance, HR, and more. The work spans employee touch points from onboarding and learning to career growth and day-to-day productivity. You’ll partner closely with senior leaders across technology, data, product, HR, and business operations to identify high-impact opportunities, guide multi-team pilots, and drive enterprise-wide adoption of new AI capabilities. This role sits at the center of enterprise transformation, focused on building the AI foundation and experiences that unlock operational excellence, engagement, and innovation from within. This role is a hybrid Product Manager, Strategist and Technologist. What You'll Do • Collaborate with the enterprise teams to deliver the strategy, prioritization, and roadmap for AI driven enterprise enablement, spanning employee-facing tools and enterprise platform capabilities across all Gap Inc. brands and functions. • Lead efforts across enterprise platforms and productivity tools, including ChatGPT, Claude, CoPilot, intelligent search, Workday, and many more systems and tools. • Evaluate and prioritize enabling technologies (e.g., GenAI services, workflow automation, enterprise search, data integration/orchestration platforms) for integration into employee workflows and core systems. • Identify high-impact opportunities to enhance employee experience and productivity through automation, personalization, and intelligent insights. • Partner with HR, Technology, Data, Product, and Business Operations to embed AI into key workflows and employee touchpoints; reducing friction and improving usability across distributed teams (corporate, distribution centers, and stores). • Guide cross-functional pilot programs from opportunity framing to execution to enterprise scaling; ensuring clear objectives, KPIs, adoption plans, and measurable impact. • Oversee a portfolio of test-and-learn initiatives, ensuring disciplined execution, risk management, and continuity from pilot to operationalization. • Conduct build vs. buy analysis across use cases, evaluating first party and partner technology solutions; ensure alignment with data governance and security principles. • Develop business cases, investment recommendations, ROI narratives, and executive-level communications that articulate platform value and enterprise impact; share success stories that demonstrate tangible outcomes. • Champion responsible, human-centered, inclusive AI enablement that supports diverse employee needs and promotes intuitive adoption. Who You Are • 8–12+ years of experience in technology strategy, enterprise platforms, digital/employee enablement, AI enablement, or related fields. • Deep understanding of enterprise technology ecosystems and how platform capabilities drive organizational efficiency and scale. • Strong understanding of HR tech ecosystems (e.g., Workday, ServiceNow, internal communications tools) and how AI can enhance them. • Proven ability to lead cross-functional, multi-stakeholder initiatives bridging technology, data, business operations, and employee experience. • Experience identifying, shaping, and delivering enterprise platforms or internal tools for large, diverse user groups. • Skilled in strategic planning, Agile delivery, portfolio management, stakeholder alignment, and business case development. • Exceptional communicator who can translate complex AI and technical concepts into clear business value for senior and executive audiences. • Passionate about empowering employees through technology and enabling responsible AI-driven transformation and equitable, accessible experiences. Preferred Qualifications • Familiarity with GenAI platforms, enterprise assistants, and intelligent search architectures (e.g., RAG systems, LLMs, decision-support tools, document automation). • Experience designing or implementing AI use cases in HR, employee experience, or internal productivity contexts. • Experience with platform services, enterprise SaaS integrations, or internal tooling ecosystems. • Strong analytical, synthesis, and presentation abilities. • Experience leading multi-disciplinary teams and enabling adoption across varied employee populations.

Supporting parcel cost performance through analytics, forecasting, and process improvement initiatives. | Experience in transportation, supply chain operations, or analytics, proficiency in MS Office and data visualization, understanding of parcel systems and financials, and strong communication skills. | About the Role This role supports parcel cost performance across the Gap Inc. North American market, consisting of all parcel movement (inbound and outbound from DCs, Stores, HQ and Vendor locations). Success will require a strong ability to process and present data, interact technically with internal and external system products, as well as responsibilities for cross-functional and carrier data gathering. This candidate must be able to leverage understanding of financial data and create analytical business cases, models, and forecasts against this data, as well as support the design and implementation of operational process improvement initiatives. What You'll Do • Ownership of internal and external partner reporting supporting parcel operations through analytics and forecasting • Prepare documentation and lead carrier performance reviews – to ensure operational excellence • Prepare documentation and lead executive discussions regarding carrier cost and performance • Systems maintenance, monitoring, and influence of system (TMS) development and design • Project manage improvement initiatives and strategic projects aimed at parcel efficiencies – cost reduction and performance improvement • Build and model scenarios in conjunction with finance and key business partners to ensure cost predictability. Manage and leverage external vendor relationships, consulting and data as part of these scenarios. • Provide parcel data inputs to cross-functional projects and programs. Partner cross-functionally to ensure output drives clear and consistent business outcomes directly linked to margin/ profitability • Develop strong relationships with internal business partners and external suppliers. Manage existing relationships and utilize external network to develop new supplier relationships for Gap Inc • Liaison between shipping operations and technical (IT and Product Management) teams to ensure carrier system integration, reliability and continuity Who You Are • Bachelor's degree required. Masters or equivalent preferred • 3 - 5 years transportation, supply chain operations, or statistical analytics and network modeling (retail industry preferred) • Highly analytical; proficient in MS Office and data visualization tools • Familiarity with OMS, WMS and TMS operating systems • Understanding of parcel operations, costing, systems, financials, and contracts • Curiosity and self-starter mentality with aptitude to uncover hidden cost opportunities within large data sets • Excellent communication skills, both verbal and written are required • Ability to summarize and present across various levels of leadership • Geographic Location Requirement – Erlanger, KY • Travel Requirement – Less than 10%

Evaluate customer experience and agent performance across multiple channels, provide actionable insights, support quality assurance, and coach leaders for performance improvement. | Experience in customer service leadership preferably in retail contact centers, strong data analysis and reporting skills, excellent communication, curiosity, and operational excellence. | Description: • Evaluate overall customer experience during interactions and provide actionable insights and performance trending analysis to leaders. • Support a multi-site remote operation and lead agent effectiveness and efficiency across multiple channels and teams. • Participate in the execution of Quality Assurance standards utilizing industry best practices and QA platforms. • Independently perform trends-based agent performance analysis across voice, chat, email & SMS to identify knowledge gaps and inefficiencies. • Compile customer experience and compliance data into tables, charts, and presentations to tell a story. • Participate in listening initiatives to discover consumer requirements and share insights on issue trends. • Plan and monitor evaluation and calibration workload to meet monthly goals and service levels. • Support team performance improvement through teaching, coaching, and providing meaningful feedback to leaders. Requirements: • Proven experience in Customer Service with leadership experience, preferably in a retail contact center environment. • Previous customer contact center experience, understanding dynamics and processes a plus. • Ability to translate disparate data into themes and trends, prioritize insights based upon business impact, and recommend actionable solutions in a creative and logical manner. • Experience in reporting and analysis (query building and data visualizations), ability to quickly acquire new software skills. • Excellent communication skills; both verbally and written (ability to synthesize information into a clear, simple story and visualize data). • Natural curiosity and ability to ask nuanced questions to spark new ideas. • Operational excellence and advanced organizational and program management skills; ability to prioritize workload, meet deadlines, and perform multiple tasks in a fast-paced environment. Benefits:

Lead the store team to achieve sales and operational goals, manage budgets, develop talent, and ensure excellent customer experience. | 3-5 years retail leadership experience, strong communication and business skills, ability to manage store operations and travel as needed. | About the Role As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.What You'll Do • Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators • Drive profitable sales through forecasting and scheduling • Manages store budget for daily operations in support of the P&L • Builds highly productive teams through sourcing, selecting and developing people • Accountable for team performance through coaching and feedback. • Teaches and trains to build capabilities. • Leads the implementation and execution of all Standard Operating Procedures and initiatives • Creates an inclusive environment • Implements action plans to maximize efficiencies and productivity • Performs Service Leader duties • Represents the brand and understands the competitors • Promotes community involvement • Leverages OMNI to deliver a frictionless customer experience • Ensures all compliance standards are met Who You Are • 3-5 years of retail experience leading others • College degree or equivalent experience preferred • Demonstrated ability to deliver results • Ability to effectively communicate with customers and employees • College degree preferred • Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs. • Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays • Ability to travel as required • Business Acumen skills • Established time management skills • Strong planning and prioritization skills