Gap, Inc.

Lead and coach multiple store teams to achieve operational excellence, sales growth, and customer satisfaction. | Experienced multi-unit retail leader with strong team building, merchandising, and performance management skills. | About the Role As a District Manager, you lead a portfolio of stores and coach a team of General Managers to deliver an optimal customer and employee experience, operational excellence, merchandising execution, maximum productivity and profitable sales and earnings growth. You are accountable to drive consistent, high performance across all initiatives, and for ensuring consistency between your stores as measured by the P&L and other reports.What You'll Do • Attract, hire, develop and retain the best team to meet both short and long-term business goals. • Monitor performance and consistently followup to ensure results are delivered. • Develop individual and team performance & capabilities via clear expectations, intentional conversations, meaningful recognition and accountability. • Foster and maintain an inclusive and collaborative work environment. • Identify themes in product performance across your portfolio and create a district merchandising plan to excel performance utilizing data points, strategy and seasonality • Lead effective store visits focused on driving behaviors which enable the team to consistently deliver results in all areas of the business. • Identify and use multiple ways to achieve goals when confronted with obstacles; plan for contingencies. • Identify and solve problems with sustainable solutions • Maintain a keen awareness of the external market and competition • Ensure stores are operating in compliance with all Gap Inc. policies and procedures Who You Are • Demonstrated ability to drive results; execute based upon direction and manage multiple, competing priorities • Demonstrated ability to build merchandising capability and coach to sustain merchant strength in stores • Demonstrated ability to build diverse, high performing teams with an inclusive environment • Demonstrated ability to deliver an exceptional customer experience via all channels • Demonstrated ability to continually embrace challenges, take risks, learn fast and enable change. • Demonstrated ability to achieve beyond what is expected, and take actions or use improvements or learnings to exceed existing goals. • College degree preferred. • 3+ year's multi-unit, high volume, complex business leadership preferred. • Flexible to work days, nights, weekends and holidays to meet the needs of the business. • Ability to travel overnight and/or between stores as required. • Ability to lift and carry 30lbs.

Engage customers to drive sales and maintain store organization. | Strong communication skills, passion for retail, ability to work flexible hours and lift up to 30 lbs. | About the Role As a FT Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. . What You'll Do Consistently treat all customers and employees with respect and contribute to a positive work environment. Promote loyalty by educating customers about our loyalty programs. Seek out and engage with customers to drive sales and service using suggestive selling. Enhance customer experience using all omnichannel offerings. Be accountable to personal goals which contribute to overall store goals and results. Support sales floor, fitting room, cash wrap, back of house, as required. Maintain a neat, clean and organized work center. Handle all customer interactions and potential issues/returns courteously and professionally. Execute operational processes effectively and efficiently. Who You Are A good communicator with the ability to effectively interact with customers and your team to meet goals. A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. Passionate about retail and thrive in a fastpaced environment. A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. Able to utilize retail technology. Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.

Engage customers, drive sales, and maintain store operations including sales floor and cash wrap. | Strong communication skills, ability to work in fast-paced environment, flexible scheduling, and physical ability to lift up to 30 lbs. | About the Role As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. What You'll Do Consistently treat all customers and employees with respect and contribute to a positive work environment. Promote loyalty by educating customers about our loyalty programs. Seek out and engage with customers to drive sales and service using suggestive selling. Enhance customer experience using all omnichannel offerings. Be accountable to personal goals which contribute to overall store goals and results. Support sales floor, fitting room, cash wrap, back of house, as required. Maintain a neat, clean and organized work center. Handle all customer interactions and potential issues/returns courteously and professionally. Execute operational processes effectively and efficiently. Who You Are A good communicator with the ability to effectively interact with customers and your team to meet goals. A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. Passionate about retail and thrive in a fastpaced environment. A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. Able to utilize retail technology. Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.

Provide financial reporting, support internal controls, and deliver analytical insights to finance partners and leadership. | Requires understanding of financial statements, SOX compliance, financial close process, strong Excel skills, and ability to work under tight deadlines. | About the Role In this role, you will support the overall financial control function for a large, multi brand retailer operating in a fast paced and complex environment. As part of Gap Inc.'s Headquarters Accounting and Finance team, you will provide financial support to multiple business units and Executive Leadership. You will be responsible for ensuring accurate and timely financial reporting, supporting the effectiveness of internal controls, maintaining regulatory compliance, and delivering high quality guidance, data, and analytical insights to Finance partners and brand teams. Leveraging strong technical expertise and analytical judgment, you will help translate financial results into actionable insights, enabling executive leaders and key stakeholders to make informed, data driven decisions.What You'll Do • Prepare and deliver monthly financial reports to Gap Inc. management, ensuring accuracy, completeness, and timely distribution • Support the delivery of company financials related to the financial close, internal and external reporting, and ad hoc analysis for key Finance stakeholders • Assist in the preparation of executive-level presentations by delivering insightful analysis, identifying key issues and action items, and clearly framing decisions required • Deliver accurate financial results, including detailed analysis of key expense drivers throughout the budgeting, forecasting, and close processes • Provide financial support and analytical partnership to key internal teams, including Financial Planning & Analysis (FP&A) and Internal Audit • Analyze and research variances versus forecast, budget, and prior-year results, proactively identifying risks and opportunities and collaborating with partners to develop solutions • Build and maintain strong, effective relationships with business partners and cross-functional teams across all levels of the organization Who You Are Comprehensive understanding of financial statements, including balance sheets, general ledger activity, Sarbanes-Oxley (SOX) compliance requirements, and the end-to-end financial close process • Strong sense of individual accountability, with the ability to influence outcomes and drive results while maintaining positive, collaborative relationships across the business • High emotional intelligence and the ability to perform effectively under tight deadlines within a fast-paced environment • Advanced proficiency across the Microsoft Office suite, with particularly strong Excel skills for managing, analyzing, and synthesizing large and complex data sets • Proactive mindset with the ability to anticipate operational or program risks and develop preventative or corrective solutions

Evaluate customer experience and agent performance across multiple channels, provide actionable insights, support quality assurance, and coach leaders for performance improvement. | Experience in customer service leadership preferably in retail contact centers, strong data analysis and reporting skills, excellent communication, curiosity, and operational excellence. | Description: • Evaluate overall customer experience during interactions and provide actionable insights and performance trending analysis to leaders. • Support a multi-site remote operation and lead agent effectiveness and efficiency across multiple channels and teams. • Participate in the execution of Quality Assurance standards utilizing industry best practices and QA platforms. • Independently perform trends-based agent performance analysis across voice, chat, email & SMS to identify knowledge gaps and inefficiencies. • Compile customer experience and compliance data into tables, charts, and presentations to tell a story. • Participate in listening initiatives to discover consumer requirements and share insights on issue trends. • Plan and monitor evaluation and calibration workload to meet monthly goals and service levels. • Support team performance improvement through teaching, coaching, and providing meaningful feedback to leaders. Requirements: • Proven experience in Customer Service with leadership experience, preferably in a retail contact center environment. • Previous customer contact center experience, understanding dynamics and processes a plus. • Ability to translate disparate data into themes and trends, prioritize insights based upon business impact, and recommend actionable solutions in a creative and logical manner. • Experience in reporting and analysis (query building and data visualizations), ability to quickly acquire new software skills. • Excellent communication skills; both verbally and written (ability to synthesize information into a clear, simple story and visualize data). • Natural curiosity and ability to ask nuanced questions to spark new ideas. • Operational excellence and advanced organizational and program management skills; ability to prioritize workload, meet deadlines, and perform multiple tasks in a fast-paced environment. Benefits:

Lead the store team to achieve sales and operational goals, manage budgets, develop talent, and ensure excellent customer experience. | 3-5 years retail leadership experience, strong communication and business skills, ability to manage store operations and travel as needed. | About the Role As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.What You'll Do • Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators • Drive profitable sales through forecasting and scheduling • Manages store budget for daily operations in support of the P&L • Builds highly productive teams through sourcing, selecting and developing people • Accountable for team performance through coaching and feedback. • Teaches and trains to build capabilities. • Leads the implementation and execution of all Standard Operating Procedures and initiatives • Creates an inclusive environment • Implements action plans to maximize efficiencies and productivity • Performs Service Leader duties • Represents the brand and understands the competitors • Promotes community involvement • Leverages OMNI to deliver a frictionless customer experience • Ensures all compliance standards are met Who You Are • 3-5 years of retail experience leading others • College degree or equivalent experience preferred • Demonstrated ability to deliver results • Ability to effectively communicate with customers and employees • College degree preferred • Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs. • Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays • Ability to travel as required • Business Acumen skills • Established time management skills • Strong planning and prioritization skills