Full Time Assistant Store Manager (Store 0146) - Full-time

Gamestop•Greenville, SC•Full-time

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Compensation$22K - 31K a year

Supporting store operations, providing guest service, supervising staff, and managing inventory in a retail environment. | High school diploma, retail experience, and management experience preferred, with knowledge of gaming a plus. | At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES • Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. • Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. • Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner. • Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. • Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. • Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. • Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. • In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. • Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best‐in‐class guest service is consistently provided. • Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked. • Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order. • Ensure Omni-Channel orders are fulfilled and shipped daily. • Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager. • Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. • Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor. • Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines. • Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager. • Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. • Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines. • Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date. • Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager. • Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct. • Adhere to all opening and closing procedures. QUALIFICATIONS* • Must provide proof of identity and eligibility to legally work in the United States. • Must be at least 18 years old. • High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred. • At least 6 months of retail management experience preferred. • At least 2 years of retail sales, guest service, and/or management experience preferred. • Video game knowledge preferred. KEY JOB SKILLS AND ABILITIES • Possess an outgoing and welcoming personality with strong people skills. • Provide genuine and individualized assistance to every guest during every visit. • Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred. • Achieve objectives in a fast-paced, rapidly changing environment. • Work independently and within a team to perform all tasks as assigned and in a timely manner. • Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace. • Operate Point-of-Sale (POS) computer system. • Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills. • Complete required paperwork properly. • Carry out instructions furnished in written, oral or diagram form. • Execute financial tasks in strict accordance with company policy. • Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability. • Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver. • Be reliable and trustworthy; always use good judgment. • Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day. • Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills. • Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases). Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. • Certain state-specific exceptions may apply. This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose. Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives. Compensation: $10.75 - $14.75 At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES • Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. • Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. • Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner. • Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. • Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. • Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. • Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. • In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. • Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best‐in‐class guest service is consistently provided. • Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked. • Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order. • Ensure Omni-Channel orders are fulfilled and shipped daily. • Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager. • Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. • Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor. • Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines. • Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager. • Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. • Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines. • Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date. • Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager. • Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct. • Adhere to all opening and closing procedures. QUALIFICATIONS* • Must provide proof of identity and eligibility to legally work in the United States. • Must be at least 18 years old. • High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred. • At least 6 months of retail management experience preferred. • At least 2 years of retail sales, guest service, and/or management experience preferred. • Video game knowledge preferred. KEY JOB SKILLS AND ABILITIES • Possess an outgoing and welcoming personality with strong people skills. • Provide genuine and individualized assistance to every guest during every visit. • Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred. • Achieve objectives in a fast-paced, rapidly changing environment. • Work independently and within a team to perform all tasks as assigned and in a timely manner. • Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace. • Operate Point-of-Sale (POS) computer system. • Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills. • Complete required paperwork properly. • Carry out instructions furnished in written, oral or diagram form. • Execute financial tasks in strict accordance with company policy. • Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability. • Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver. • Be reliable and trustworthy; always use good judgment. • Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day. • Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills. • Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases). Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. • Certain state-specific exceptions may apply. This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose. Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives. Compensation: $10.75 - $14.75

Customer Service

Sales

Communication

Verified Source

Posted 9 days ago

Full Time Assistant Store Manager

GameStop•Mauldin, SC•Full-time

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Compensation$40K - 70K a year

Supporting store operations, supervising staff, managing customer interactions, and ensuring store presentation and sales targets. | High school diploma, retail sales experience, and management experience preferred, with familiarity in retail operations and customer service. | Description: As a Full Time Assistant Store Manager at GameStop, you will play a vital role in supporting the Store Manager in the overall operation of the store. Utilizing GameStop's core business model, centered around buying, selling, trading, and reservations (the Circle of Life), you will actively cultivate a customer-focused sales environment. This involves crafting personalized and comprehensive solutions for each guest and delivering exceptional service through professional interaction and a shared enthusiasm for gaming. Your responsibilities will include ensuring products are attractively displayed and easily accessible, driving sales by effectively communicating product knowledge and gaming insights, maintaining a clean and organized shopping space, and fostering customer loyalty for repeat business. In the Store Manager's absence, you will supervise Sales Associates and Retail Keyholders. Responsibilities: • Contribute to a positive and engaging shopping environment, focusing on visual presentation, operational efficiency, current promotions, and building strong guest relationships that lead to sales and customer retention. • Efficiently and accurately handle guest transactions, including purchases and returns, using the Point?of-Sale (POS) system via PC keyboard, ensuring correct change, proper packaging, providing receipts, and maintaining excellent guest service standards. • Address guest inquiries and concerns promptly and professionally, whether in person or via phone, adhering to GameStop's phone etiquette; escalate complex issues to the Store Manager as needed. • Actively promote GameStop's customer benefits, such as new release reservation programs, the trade-in program, and the Pro Rewards loyalty program. • Support the Store Manager in establishing guest service expectations for all store team members and assist in training associates on all aspects of their roles, including company policies, procedures, and best practices. • Observe and provide constructive feedback on associate performance to the Store Manager, and address performance issues as directed, ensuring alignment with company and store guest service standards. • Provide timely and relevant recognition and feedback to all store associates regarding their performance; contribute to written performance feedback in the Workday / HR system in collaboration with the Store Manager. • Work with the Store Manager to confirm that all store associates have completed required onboarding, job-specific training, and compliance modules BEFORE independently opening or closing the store. Ensure associates are knowledgeable in all facets of their jobs, including company/store policies, inventory management, loss prevention (including scam awareness), safety protocols, financial procedures, and ethical conduct. • Collaborate with the Store Manager on associate scheduling, ensuring adherence to scheduling guidelines and proper allocation of breaks and meal periods. Monitor staffing levels to consistently provide outstanding guest service. • Approve payroll, process paid time off requests (e.g., wellness), make necessary time adjustments, and verify that all store associates are compensated for all hours worked. • Maintain all areas of the store, including restrooms, in a clean, organized, and well-merchandised condition according to company directives, and ensure all store fixtures and equipment are functioning correctly. • Ensure timely fulfillment and shipment of all Omni-Channel orders on a daily basis. • Protect company assets through diligent inventory control and loss prevention strategies, including scam awareness, adherence to safety best practices, and timely bank deposits as required; conduct visual inspections of associates' bags/belongings at closing or end of shift when appropriate. Report any concerns to the Store Manager. • Support the store team in achieving and exceeding sales, profit, and shrink targets, and complete all necessary administrative and operational tasks. • Conduct store inventory counts, stock and restock merchandise on shelves and displays, and move products from the stockroom to the sales floor, ensuring all products are present, organized, and alphabetized. • Accurately count, balance, and reconcile daily business transaction totals in the POS system. Ensure all end-of-day paperwork and bank deposit slips are completed correctly; maintain sufficient cash and change for transactions; make bank deposits daily or as directed. • Verify all incoming shipments for discrepancies and record any issues in the POS system; perform merchandise counts/inventories and report discrepancies to the Store Manager/District Manager. • Process defective or recalled merchandise and stock pulls accurately and promptly, ensuring proper labeling and inclusion of packing lists. • Maintain awareness of associate and guest safety; identify and immediately address potential hazards. Report any injuries according to company procedures. • Assist in maintaining organized store records and files; ensure manuals are current. • Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. • Consistently follow all GameStop policies and procedures, including those outlined in the Associate Handbook and the Code of Standards, Ethics & Conduct. • Adhere to all store opening and closing procedures. Qualifications: • Must provide valid proof of identity and legal authorization to work in the United States. • Must be at least 18 years of age. • High school diploma or GED equivalent required; Associate's or Bachelor's degree in business, marketing, merchandising, or a related field is preferred. • A minimum of 6 months of experience in a retail management role is preferred. • A minimum of 2 years of experience in retail sales, guest service, and/or a management capacity is preferred. • Familiarity with video games is preferred. Key Job Skills: • Possess a friendly and approachable demeanor with strong interpersonal skills. • Provide attentive and personalized service to every guest during each interaction. • Demonstrate effective verbal and written communication and active listening skills in English, both in person and on the telephone; proficiency in both English and Spanish (speaking and writing) is preferred. • Successfully achieve goals in a dynamic and fast-paced work environment. • Ability to work both independently and collaboratively within a team to complete all assigned tasks efficiently and on time. • Meet established associate performance standards, including attendance, professional appearance, safety practices, and maintaining a respectful workplace. • Proficiently operate the Point-of-Sale (POS) computer system. • Demonstrate basic mathematical skills (addition, subtraction, multiplication, division, handling currency) and alphabetization skills. • Accurately complete all required documentation. • Ability to understand and follow instructions provided in written, verbal, or diagram form. • Execute financial responsibilities with strict adherence to company guidelines. • Willingness to work a flexible schedule, including extended hours, varied days, nights, weekends, and some holidays, with a minimum availability of 3 days per week. • Effectively manage pressure and adapt to challenging situations while maintaining positive guest interactions; demonstrate creativity and problem-solving abilities. • Exhibit reliability and trustworthiness; consistently exercise sound judgment. • Ability to work independently. Stand and move continuously throughout the store for up to 12 hours per day without assistance. • Ability to bend, stoop, crouch, balance, stretch, reach with arms and hands, climb ladders, and lift merchandise weighing up to 30 pounds from floor level to a minimum height of 4 feet, and utilize basic fine and gross motor skills. • Must possess or acquire during the onboarding process a working knowledge of military ranks and insignia (applicable only for positions in stores located on military bases). This position will remain open for applications on an ongoing basis. Interested candidates are encouraged to apply by clicking the APPLY button. Disclaimer: GameStop is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop is dedicated to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and other applicable laws. GameStop and its affiliated companies retain the right to modify job descriptions at any time based on evolving business needs and conditions, which may include expanding responsibilities and assigning additional duties consistent with the position's purpose. Benefits: Full-time Assistant Store Manager positions at GameStop are eligible for participation in incentive programs, a 401(k) plan, paid time off, and comprehensive dental, vision, and health insurance benefits. These positions may also be eligible for bonuses and/or other forms of incentives.

Customer Service

Sales

Communication

Verified Source

Posted 11 days ago

Retail Team Lead

GameStop•New Egypt, NJ•Full-time

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Compensation$18K - 23K a year

Lead store operations, drive sales, and ensure excellent customer experience in a retail gaming environment. | Requires retail experience, customer service skills, and a passion for gaming, with a high school diploma or equivalent. | Description: Are you a gaming enthusiast with a knack for leadership? GameStop is looking for a dedicated Retail Team Lead to join our crew. In this role, you aren't just running a store; you're at the heart of the gaming community, helping fellow gamers find exactly what they need while driving a high-energy sales environment. As a keyholder, you will bridge the gap between management and our sales associates, ensuring that every guest who walks through our doors has a memorable experience. From managing trade-ins to launching the latest AAA titles, you will be a vital part of shaping the future of retail gaming. Qualifications: • Legal authorization to work within the United States. • Must be at least 18 years of age. • High school diploma or an equivalent GED. • Previous experience in a retail or customer-facing role (1+ years preferred). • A passion for and knowledge of the gaming industry is a major plus. • Ability to handle physically demanding tasks, including standing for long shifts and lifting up to 30 lbs. • A flexible schedule that includes weekends, evenings, and holiday availability. Benefits: • Competitive hourly pay ranging from $8.50 to $11.25. • Access to 401(k) retirement savings plans. • Comprehensive health, dental, and vision insurance for full-time staff. • Paid Time Off (PTO) and employee incentive programs. • Discounts on the latest games, consoles, and gear. Responsibilities: • Serve as the primary floor leader in the absence of the Store Manager, delegating tasks and keeping the team on track. • Drive sales by educating customers on our "Circle of Life" model, including trade-ins, pre-orders, and Pro Rewards memberships. • Oversee the daily opening and closing procedures, including accurate cash handling and bank deposit runs. • Maintain a pristine store environment by organizing inventory, alphabetizing displays, and ensuring all fixtures are functional. • Provide expert-level customer service by resolving issues and offering personalized product recommendations. • Manage back-stock and shipments, ensuring all incoming products are accounted for and shelf-ready. • Protect company profits by following strict loss prevention protocols and conducting regular inventory counts. • Fulfill Omni-channel and online orders to ensure customers receive their products quickly and accurately.

Customer Service

Team Leadership

Inventory Management

Verified Source

Posted 15 days ago

Retail Team Lead

GameStop•Wadsworth, OH•Full-time

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Compensation$18K - 23K a year

Manage daily store operations, drive sales, and ensure excellent customer experience in a retail gaming environment. | Requires retail experience, customer service skills, and a passion for gaming; your experience does not match the retail leadership or gaming-specific skills needed. | Description: Are you a gaming enthusiast with a knack for leadership? GameStop is looking for a dedicated Retail Team Lead to join our crew. In this role, you aren't just running a store; you're at the heart of the gaming community, helping fellow gamers find exactly what they need while driving a high-energy sales environment. As a keyholder, you will bridge the gap between management and our sales associates, ensuring that every guest who walks through our doors has a memorable experience. From managing trade-ins to launching the latest AAA titles, you will be a vital part of shaping the future of retail gaming. Qualifications: • Legal authorization to work within the United States. • Must be at least 18 years of age. • High school diploma or an equivalent GED. • Previous experience in a retail or customer-facing role (1+ years preferred). • A passion for and knowledge of the gaming industry is a major plus. • Ability to handle physically demanding tasks, including standing for long shifts and lifting up to 30 lbs. • A flexible schedule that includes weekends, evenings, and holiday availability. Benefits: • Competitive hourly pay ranging from $8.50 to $11.25. • Access to 401(k) retirement savings plans. • Comprehensive health, dental, and vision insurance for full-time staff. • Paid Time Off (PTO) and employee incentive programs. • Discounts on the latest games, consoles, and gear. Responsibilities: • Serve as the primary floor leader in the absence of the Store Manager, delegating tasks and keeping the team on track. • Drive sales by educating customers on our "Circle of Life" model, including trade-ins, pre-orders, and Pro Rewards memberships. • Oversee the daily opening and closing procedures, including accurate cash handling and bank deposit runs. • Maintain a pristine store environment by organizing inventory, alphabetizing displays, and ensuring all fixtures are functional. • Provide expert-level customer service by resolving issues and offering personalized product recommendations. • Manage back-stock and shipments, ensuring all incoming products are accounted for and shelf-ready. • Protect company profits by following strict loss prevention protocols and conducting regular inventory counts. • Fulfill Omni-channel and online orders to ensure customers receive their products quickly and accurately.

Customer Service

Sales

Team Leadership

Verified Source

Posted 22 days ago

Retail Team Lead

GameStop•Bluff City, TN•Full-time

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Compensation$18K - 23K a year

Leading store operations, driving sales, managing inventory, and providing customer service. | High school diploma, retail or customer-facing experience, physical ability for demanding tasks, flexible schedule. | Description: Are you a gaming enthusiast with a knack for leadership? GameStop is looking for a dedicated Retail Team Lead to join our crew. In this role, you aren't just running a store; you're at the heart of the gaming community, helping fellow gamers find exactly what they need while driving a high-energy sales environment. As a keyholder, you will bridge the gap between management and our sales associates, ensuring that every guest who walks through our doors has a memorable experience. From managing trade-ins to launching the latest AAA titles, you will be a vital part of shaping the future of retail gaming. Qualifications: • Legal authorization to work within the United States. • Must be at least 18 years of age. • High school diploma or an equivalent GED. • Previous experience in a retail or customer-facing role (1+ years preferred). • A passion for and knowledge of the gaming industry is a major plus. • Ability to handle physically demanding tasks, including standing for long shifts and lifting up to 30 lbs. • A flexible schedule that includes weekends, evenings, and holiday availability. Benefits: • Competitive hourly pay ranging from $8.50 to $11.25. • Access to 401(k) retirement savings plans. • Comprehensive health, dental, and vision insurance for full-time staff. • Paid Time Off (PTO) and employee incentive programs. • Discounts on the latest games, consoles, and gear. Responsibilities: • Serve as the primary floor leader in the absence of the Store Manager, delegating tasks and keeping the team on track. • Drive sales by educating customers on our "Circle of Life" model, including trade-ins, pre-orders, and Pro Rewards memberships. • Oversee the daily opening and closing procedures, including accurate cash handling and bank deposit runs. • Maintain a pristine store environment by organizing inventory, alphabetizing displays, and ensuring all fixtures are functional. • Provide expert-level customer service by resolving issues and offering personalized product recommendations. • Manage back-stock and shipments, ensuring all incoming products are accounted for and shelf-ready. • Protect company profits by following strict loss prevention protocols and conducting regular inventory counts. • Fulfill Omni-channel and online orders to ensure customers receive their products quickly and accurately.

Customer Service

Team Leadership

Inventory Management

Verified Source

Posted 22 days ago

Retail Team Lead

GameStop•Lakemore, OH•Full-time

View Job

Compensation$18K - 23K a year

Manage daily store operations, drive sales, and ensure excellent customer service in a retail gaming environment. | Requires retail experience, leadership skills, and a passion for gaming, with a high school diploma or equivalent. | Description: Are you a gaming enthusiast with a knack for leadership? GameStop is looking for a dedicated Retail Team Lead to join our crew. In this role, you aren't just running a store; you're at the heart of the gaming community, helping fellow gamers find exactly what they need while driving a high-energy sales environment. As a keyholder, you will bridge the gap between management and our sales associates, ensuring that every guest who walks through our doors has a memorable experience. From managing trade-ins to launching the latest AAA titles, you will be a vital part of shaping the future of retail gaming. Qualifications: • Legal authorization to work within the United States. • Must be at least 18 years of age. • High school diploma or an equivalent GED. • Previous experience in a retail or customer-facing role (1+ years preferred). • A passion for and knowledge of the gaming industry is a major plus. • Ability to handle physically demanding tasks, including standing for long shifts and lifting up to 30 lbs. • A flexible schedule that includes weekends, evenings, and holiday availability. Benefits: • Competitive hourly pay ranging from $8.50 to $11.25. • Access to 401(k) retirement savings plans. • Comprehensive health, dental, and vision insurance for full-time staff. • Paid Time Off (PTO) and employee incentive programs. • Discounts on the latest games, consoles, and gear. Responsibilities: • Serve as the primary floor leader in the absence of the Store Manager, delegating tasks and keeping the team on track. • Drive sales by educating customers on our "Circle of Life" model, including trade-ins, pre-orders, and Pro Rewards memberships. • Oversee the daily opening and closing procedures, including accurate cash handling and bank deposit runs. • Maintain a pristine store environment by organizing inventory, alphabetizing displays, and ensuring all fixtures are functional. • Provide expert-level customer service by resolving issues and offering personalized product recommendations. • Manage back-stock and shipments, ensuring all incoming products are accounted for and shelf-ready. • Protect company profits by following strict loss prevention protocols and conducting regular inventory counts. • Fulfill Omni-channel and online orders to ensure customers receive their products quickly and accurately.

Customer Service

Team Leadership

Inventory Management

Verified Source

Posted 23 days ago

Retail Team Lead

GameStop•Lakewood, OH•Full-time

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Compensation$18K - 23K a year

Lead store operations, drive sales, manage inventory, and provide excellent customer service in a retail gaming environment. | Requires retail experience, customer-facing skills, and a passion for gaming; high school diploma or GED preferred. | Description: Are you a gaming enthusiast with a knack for leadership? GameStop is looking for a dedicated Retail Team Lead to join our crew. In this role, you aren't just running a store; you're at the heart of the gaming community, helping fellow gamers find exactly what they need while driving a high-energy sales environment. As a keyholder, you will bridge the gap between management and our sales associates, ensuring that every guest who walks through our doors has a memorable experience. From managing trade-ins to launching the latest AAA titles, you will be a vital part of shaping the future of retail gaming. Qualifications: • Legal authorization to work within the United States. • Must be at least 18 years of age. • High school diploma or an equivalent GED. • Previous experience in a retail or customer-facing role (1+ years preferred). • A passion for and knowledge of the gaming industry is a major plus. • Ability to handle physically demanding tasks, including standing for long shifts and lifting up to 30 lbs. • A flexible schedule that includes weekends, evenings, and holiday availability. Benefits: • Competitive hourly pay ranging from $8.50 to $11.25. • Access to 401(k) retirement savings plans. • Comprehensive health, dental, and vision insurance for full-time staff. • Paid Time Off (PTO) and employee incentive programs. • Discounts on the latest games, consoles, and gear. Responsibilities: • Serve as the primary floor leader in the absence of the Store Manager, delegating tasks and keeping the team on track. • Drive sales by educating customers on our "Circle of Life" model, including trade-ins, pre-orders, and Pro Rewards memberships. • Oversee the daily opening and closing procedures, including accurate cash handling and bank deposit runs. • Maintain a pristine store environment by organizing inventory, alphabetizing displays, and ensuring all fixtures are functional. • Provide expert-level customer service by resolving issues and offering personalized product recommendations. • Manage back-stock and shipments, ensuring all incoming products are accounted for and shelf-ready. • Protect company profits by following strict loss prevention protocols and conducting regular inventory counts. • Fulfill Omni-channel and online orders to ensure customers receive their products quickly and accurately.

Customer Service

Sales

Inventory Management

Verified Source

Posted 23 days ago

Retail Team Lead

GameStop•Gates Mills, OH•Full-time

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Compensation$18K - 23K a year

Lead store operations, drive sales, manage inventory, and provide excellent customer service. | High school diploma or GED, retail or customer-facing experience, and a passion for gaming. | Description: Are you a gaming enthusiast with a knack for leadership? GameStop is looking for a dedicated Retail Team Lead to join our crew. In this role, you aren't just running a store; you're at the heart of the gaming community, helping fellow gamers find exactly what they need while driving a high-energy sales environment. As a keyholder, you will bridge the gap between management and our sales associates, ensuring that every guest who walks through our doors has a memorable experience. From managing trade-ins to launching the latest AAA titles, you will be a vital part of shaping the future of retail gaming. Qualifications: • Legal authorization to work within the United States. • Must be at least 18 years of age. • High school diploma or an equivalent GED. • Previous experience in a retail or customer-facing role (1+ years preferred). • A passion for and knowledge of the gaming industry is a major plus. • Ability to handle physically demanding tasks, including standing for long shifts and lifting up to 30 lbs. • A flexible schedule that includes weekends, evenings, and holiday availability. Benefits: • Competitive hourly pay ranging from $8.50 to $11.25. • Access to 401(k) retirement savings plans. • Comprehensive health, dental, and vision insurance for full-time staff. • Paid Time Off (PTO) and employee incentive programs. • Discounts on the latest games, consoles, and gear. Responsibilities: • Serve as the primary floor leader in the absence of the Store Manager, delegating tasks and keeping the team on track. • Drive sales by educating customers on our "Circle of Life" model, including trade-ins, pre-orders, and Pro Rewards memberships. • Oversee the daily opening and closing procedures, including accurate cash handling and bank deposit runs. • Maintain a pristine store environment by organizing inventory, alphabetizing displays, and ensuring all fixtures are functional. • Provide expert-level customer service by resolving issues and offering personalized product recommendations. • Manage back-stock and shipments, ensuring all incoming products are accounted for and shelf-ready. • Protect company profits by following strict loss prevention protocols and conducting regular inventory counts. • Fulfill Omni-channel and online orders to ensure customers receive their products quickly and accurately.

Customer Service

Sales

Inventory Management

Verified Source

Posted 23 days ago

Retail Team Lead

GameStop•Twinsburg, OH•Full-time

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Compensation$18K - 23K a year

Leading store operations, driving sales, managing inventory, and providing excellent customer service in a retail environment. | High school diploma or GED, retail or customer-facing experience, and passion or knowledge of gaming. | Description: Are you a gaming enthusiast with a knack for leadership? GameStop is looking for a dedicated Retail Team Lead to join our crew. In this role, you aren't just running a store; you're at the heart of the gaming community, helping fellow gamers find exactly what they need while driving a high-energy sales environment. As a keyholder, you will bridge the gap between management and our sales associates, ensuring that every guest who walks through our doors has a memorable experience. From managing trade-ins to launching the latest AAA titles, you will be a vital part of shaping the future of retail gaming. Qualifications: • Legal authorization to work within the United States. • Must be at least 18 years of age. • High school diploma or an equivalent GED. • Previous experience in a retail or customer-facing role (1+ years preferred). • A passion for and knowledge of the gaming industry is a major plus. • Ability to handle physically demanding tasks, including standing for long shifts and lifting up to 30 lbs. • A flexible schedule that includes weekends, evenings, and holiday availability. Benefits: • Competitive hourly pay ranging from $8.50 to $11.25. • Access to 401(k) retirement savings plans. • Comprehensive health, dental, and vision insurance for full-time staff. • Paid Time Off (PTO) and employee incentive programs. • Discounts on the latest games, consoles, and gear. Responsibilities: • Serve as the primary floor leader in the absence of the Store Manager, delegating tasks and keeping the team on track. • Drive sales by educating customers on our "Circle of Life" model, including trade-ins, pre-orders, and Pro Rewards memberships. • Oversee the daily opening and closing procedures, including accurate cash handling and bank deposit runs. • Maintain a pristine store environment by organizing inventory, alphabetizing displays, and ensuring all fixtures are functional. • Provide expert-level customer service by resolving issues and offering personalized product recommendations. • Manage back-stock and shipments, ensuring all incoming products are accounted for and shelf-ready. • Protect company profits by following strict loss prevention protocols and conducting regular inventory counts. • Fulfill Omni-channel and online orders to ensure customers receive their products quickly and accurately.

Customer Service

Sales

Inventory Management

Verified Source

Posted 23 days ago

Retail Team Lead

GameStop•Elizabethton, TN•Full-time

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Compensation$18K - 23K a year

Manage daily store operations, drive sales, and ensure excellent customer service in a retail environment. | High school diploma or GED, retail or customer-facing experience, physical ability to handle demanding tasks, flexible schedule. | Description: Are you a gaming enthusiast with a knack for leadership? GameStop is looking for a dedicated Retail Team Lead to join our crew. In this role, you aren't just running a store; you're at the heart of the gaming community, helping fellow gamers find exactly what they need while driving a high-energy sales environment. As a keyholder, you will bridge the gap between management and our sales associates, ensuring that every guest who walks through our doors has a memorable experience. From managing trade-ins to launching the latest AAA titles, you will be a vital part of shaping the future of retail gaming. Qualifications: • Legal authorization to work within the United States. • Must be at least 18 years of age. • High school diploma or an equivalent GED. • Previous experience in a retail or customer-facing role (1+ years preferred). • A passion for and knowledge of the gaming industry is a major plus. • Ability to handle physically demanding tasks, including standing for long shifts and lifting up to 30 lbs. • A flexible schedule that includes weekends, evenings, and holiday availability. Benefits: • Competitive hourly pay ranging from $8.50 to $11.25. • Access to 401(k) retirement savings plans. • Comprehensive health, dental, and vision insurance for full-time staff. • Paid Time Off (PTO) and employee incentive programs. • Discounts on the latest games, consoles, and gear. Responsibilities: • Serve as the primary floor leader in the absence of the Store Manager, delegating tasks and keeping the team on track. • Drive sales by educating customers on our "Circle of Life" model, including trade-ins, pre-orders, and Pro Rewards memberships. • Oversee the daily opening and closing procedures, including accurate cash handling and bank deposit runs. • Maintain a pristine store environment by organizing inventory, alphabetizing displays, and ensuring all fixtures are functional. • Provide expert-level customer service by resolving issues and offering personalized product recommendations. • Manage back-stock and shipments, ensuring all incoming products are accounted for and shelf-ready. • Protect company profits by following strict loss prevention protocols and conducting regular inventory counts. • Fulfill Omni-channel and online orders to ensure customers receive their products quickly and accurately.

Customer Service

Team Leadership

Inventory Management

Verified Source

Posted 23 days ago

Retail Team Lead

GameStop•Willoughby, OH•Full-time

View Job

Compensation$18K - 23K a year

Lead store operations, drive sales, manage inventory, and provide excellent customer service in a retail gaming environment. | Requires retail experience, gaming knowledge, and flexible availability; your background does not meet these core retail and gaming-specific requirements. | Description: Are you a gaming enthusiast with a knack for leadership? GameStop is looking for a dedicated Retail Team Lead to join our crew. In this role, you aren't just running a store; you're at the heart of the gaming community, helping fellow gamers find exactly what they need while driving a high-energy sales environment. As a keyholder, you will bridge the gap between management and our sales associates, ensuring that every guest who walks through our doors has a memorable experience. From managing trade-ins to launching the latest AAA titles, you will be a vital part of shaping the future of retail gaming. Qualifications: • Legal authorization to work within the United States. • Must be at least 18 years of age. • High school diploma or an equivalent GED. • Previous experience in a retail or customer-facing role (1+ years preferred). • A passion for and knowledge of the gaming industry is a major plus. • Ability to handle physically demanding tasks, including standing for long shifts and lifting up to 30 lbs. • A flexible schedule that includes weekends, evenings, and holiday availability. Benefits: • Competitive hourly pay ranging from $8.50 to $11.25. • Access to 401(k) retirement savings plans. • Comprehensive health, dental, and vision insurance for full-time staff. • Paid Time Off (PTO) and employee incentive programs. • Discounts on the latest games, consoles, and gear. Responsibilities: • Serve as the primary floor leader in the absence of the Store Manager, delegating tasks and keeping the team on track. • Drive sales by educating customers on our "Circle of Life" model, including trade-ins, pre-orders, and Pro Rewards memberships. • Oversee the daily opening and closing procedures, including accurate cash handling and bank deposit runs. • Maintain a pristine store environment by organizing inventory, alphabetizing displays, and ensuring all fixtures are functional. • Provide expert-level customer service by resolving issues and offering personalized product recommendations. • Manage back-stock and shipments, ensuring all incoming products are accounted for and shelf-ready. • Protect company profits by following strict loss prevention protocols and conducting regular inventory counts. • Fulfill Omni-channel and online orders to ensure customers receive their products quickly and accurately.

Customer Service

Sales

Team Leadership

Verified Source

Posted 23 days ago

Retail Team Lead

GameStop•Cuyahoga Falls, OH•Full-time

View Job

Compensation$18K - 23K a year

Leading store operations, driving sales, managing inventory, and providing excellent customer service in a retail environment. | Requires retail experience, customer-facing skills, and a passion for gaming, with a high school diploma or GED. | Description: Are you a gaming enthusiast with a knack for leadership? GameStop is looking for a dedicated Retail Team Lead to join our crew. In this role, you aren't just running a store; you're at the heart of the gaming community, helping fellow gamers find exactly what they need while driving a high-energy sales environment. As a keyholder, you will bridge the gap between management and our sales associates, ensuring that every guest who walks through our doors has a memorable experience. From managing trade-ins to launching the latest AAA titles, you will be a vital part of shaping the future of retail gaming. Qualifications: • Legal authorization to work within the United States. • Must be at least 18 years of age. • High school diploma or an equivalent GED. • Previous experience in a retail or customer-facing role (1+ years preferred). • A passion for and knowledge of the gaming industry is a major plus. • Ability to handle physically demanding tasks, including standing for long shifts and lifting up to 30 lbs. • A flexible schedule that includes weekends, evenings, and holiday availability. Benefits: • Competitive hourly pay ranging from $8.50 to $11.25. • Access to 401(k) retirement savings plans. • Comprehensive health, dental, and vision insurance for full-time staff. • Paid Time Off (PTO) and employee incentive programs. • Discounts on the latest games, consoles, and gear. Responsibilities: • Serve as the primary floor leader in the absence of the Store Manager, delegating tasks and keeping the team on track. • Drive sales by educating customers on our "Circle of Life" model, including trade-ins, pre-orders, and Pro Rewards memberships. • Oversee the daily opening and closing procedures, including accurate cash handling and bank deposit runs. • Maintain a pristine store environment by organizing inventory, alphabetizing displays, and ensuring all fixtures are functional. • Provide expert-level customer service by resolving issues and offering personalized product recommendations. • Manage back-stock and shipments, ensuring all incoming products are accounted for and shelf-ready. • Protect company profits by following strict loss prevention protocols and conducting regular inventory counts. • Fulfill Omni-channel and online orders to ensure customers receive their products quickly and accurately.

Customer Service

Sales

Inventory Management

Verified Source

Posted 23 days ago

Customer Experience Manager

GameStop•San Ramon, CA•Full-time

View Job

Compensation$18K - 23K a year

Manage daily store operations, lead sales team, oversee inventory and visual merchandising, and ensure excellent guest experience. | Minimum one year retail management experience, passion for gaming, physical stamina, and strong communication skills. | Description: GameStop is looking for a dynamic Customer Experience Manager to elevate our store's connection with the gaming community. As a key leadership figure, you will be the face of our "Power to the Players" philosophy, ensuring that every person who walks through our doors from retro enthusiasts to competitive esports fans receives a premium experience. In this role, you aren't just managing a floor; you are driving a sales culture focused on our unique "Circle of Life" model, overseeing trades, pre-orders, and loyalty engagement. You will act as a mentor to the retail team, maintaining a high-energy atmosphere and ensuring that store operations run smoothly so that the focus remains exactly where it should be: on our guests. Qualifications: • Must be 18 years of age or older and authorized to work within the United States. • Possess a High School Diploma or a GED equivalent. • At least one year of experience in a retail environment, with a preference for candidates who have held supervisory or management-heavy roles. • A genuine passion for and knowledge of the video game industry and related hardware. • The physical stamina to stand, move, and navigate the retail space for shifts lasting up to 10 hours. • Ability to lift and move inventory weighing up to 30 pounds. • Clear communication skills and the ability to handle stressful situations with a professional demeanor. Benefits: • Competitive pay scale ranging from $8.50 to $11.25 per hour. • Access to 401(k) retirement savings plans. • Comprehensive health, dental, and vision insurance packages for eligible full-time staff. • Paid Time Off (PTO) and participation in company-wide incentive or bonus programs. • Employee discounts on the latest games and gaming merchandise. Responsibilities: • Lead the sales floor by example, prioritizing guest interactions over administrative tasks and ensuring every visitor feels valued. • Oversee the successful implementation of the Pro Rewards program and the reservations system to drive repeat business. • Manage daily financial operations, including reconciling the POS system, preparing bank deposits, and auditing close-out paperwork. • Train and supervise Sales Associates, providing constructive feedback to improve team performance and guest satisfaction. • Maintain total store visual standards, ensuring that all products are correctly alphabetized, merchandised, and easy for customers to browse. • Monitor inventory health by conducting regular cycle counts, processing shipments, and managing defective returns or recalls. • Serve as a primary keyholder, responsible for opening and closing procedures and safeguarding store assets through strict loss-prevention tactics. • Fulfill Omni-Channel orders with speed and accuracy to support our digital and local customers simultaneously. • Collaborate with the Store Manager to hit specific targets regarding sales volume, profit margins, and shrink reduction.

Customer Service

Team Leadership

Operational Management

Verified Source

Posted 24 days ago

Customer Experience Manager

GameStop•Hamtramck, MI•Full-time

View Job

Compensation$18K - 23K a year

Oversee daily store operations, manage staff, ensure customer satisfaction, and meet sales targets. | High school diploma or GED, retail management experience, physical stamina, and passion for gaming. | Description: GameStop is looking for a dynamic Customer Experience Manager to elevate our store's connection with the gaming community. As a key leadership figure, you will be the face of our "Power to the Players" philosophy, ensuring that every person who walks through our doors from retro enthusiasts to competitive esports fans receives a premium experience. In this role, you aren't just managing a floor; you are driving a sales culture focused on our unique "Circle of Life" model, overseeing trades, pre-orders, and loyalty engagement. You will act as a mentor to the retail team, maintaining a high-energy atmosphere and ensuring that store operations run smoothly so that the focus remains exactly where it should be: on our guests. Qualifications: • Must be 18 years of age or older and authorized to work within the United States. • Possess a High School Diploma or a GED equivalent. • At least one year of experience in a retail environment, with a preference for candidates who have held supervisory or management-heavy roles. • A genuine passion for and knowledge of the video game industry and related hardware. • The physical stamina to stand, move, and navigate the retail space for shifts lasting up to 10 hours. • Ability to lift and move inventory weighing up to 30 pounds. • Clear communication skills and the ability to handle stressful situations with a professional demeanor. Benefits: • Competitive pay scale ranging from $8.50 to $11.25 per hour. • Access to 401(k) retirement savings plans. • Comprehensive health, dental, and vision insurance packages for eligible full-time staff. • Paid Time Off (PTO) and participation in company-wide incentive or bonus programs. • Employee discounts on the latest games and gaming merchandise. Responsibilities: • Lead the sales floor by example, prioritizing guest interactions over administrative tasks and ensuring every visitor feels valued. • Oversee the successful implementation of the Pro Rewards program and the reservations system to drive repeat business. • Manage daily financial operations, including reconciling the POS system, preparing bank deposits, and auditing close-out paperwork. • Train and supervise Sales Associates, providing constructive feedback to improve team performance and guest satisfaction. • Maintain total store visual standards, ensuring that all products are correctly alphabetized, merchandised, and easy for customers to browse. • Monitor inventory health by conducting regular cycle counts, processing shipments, and managing defective returns or recalls. • Serve as a primary keyholder, responsible for opening and closing procedures and safeguarding store assets through strict loss-prevention tactics. • Fulfill Omni-Channel orders with speed and accuracy to support our digital and local customers simultaneously. • Collaborate with the Store Manager to hit specific targets regarding sales volume, profit margins, and shrink reduction.

Project Management

Process Improvement

Stakeholder Management

Verified Source

Posted 27 days ago

Customer Experience Manager

GameStop•Harper Woods, MI•Full-time

View Job

Compensation$18K - 23K a year

Oversee daily store operations, manage staff, ensure customer satisfaction, and handle inventory and financial tasks. | High school diploma or GED, at least one year of retail experience, passion for gaming, physical stamina, and good communication skills. | Description: GameStop is looking for a dynamic Customer Experience Manager to elevate our store's connection with the gaming community. As a key leadership figure, you will be the face of our "Power to the Players" philosophy, ensuring that every person who walks through our doors from retro enthusiasts to competitive esports fans receives a premium experience. In this role, you aren't just managing a floor; you are driving a sales culture focused on our unique "Circle of Life" model, overseeing trades, pre-orders, and loyalty engagement. You will act as a mentor to the retail team, maintaining a high-energy atmosphere and ensuring that store operations run smoothly so that the focus remains exactly where it should be: on our guests. Qualifications: • Must be 18 years of age or older and authorized to work within the United States. • Possess a High School Diploma or a GED equivalent. • At least one year of experience in a retail environment, with a preference for candidates who have held supervisory or management-heavy roles. • A genuine passion for and knowledge of the video game industry and related hardware. • The physical stamina to stand, move, and navigate the retail space for shifts lasting up to 10 hours. • Ability to lift and move inventory weighing up to 30 pounds. • Clear communication skills and the ability to handle stressful situations with a professional demeanor. Benefits: • Competitive pay scale ranging from $8.50 to $11.25 per hour. • Access to 401(k) retirement savings plans. • Comprehensive health, dental, and vision insurance packages for eligible full-time staff. • Paid Time Off (PTO) and participation in company-wide incentive or bonus programs. • Employee discounts on the latest games and gaming merchandise. Responsibilities: • Lead the sales floor by example, prioritizing guest interactions over administrative tasks and ensuring every visitor feels valued. • Oversee the successful implementation of the Pro Rewards program and the reservations system to drive repeat business. • Manage daily financial operations, including reconciling the POS system, preparing bank deposits, and auditing close-out paperwork. • Train and supervise Sales Associates, providing constructive feedback to improve team performance and guest satisfaction. • Maintain total store visual standards, ensuring that all products are correctly alphabetized, merchandised, and easy for customers to browse. • Monitor inventory health by conducting regular cycle counts, processing shipments, and managing defective returns or recalls. • Serve as a primary keyholder, responsible for opening and closing procedures and safeguarding store assets through strict loss-prevention tactics. • Fulfill Omni-Channel orders with speed and accuracy to support our digital and local customers simultaneously. • Collaborate with the Store Manager to hit specific targets regarding sales volume, profit margins, and shrink reduction.

Retail Management

Customer Service

Team Leadership

Verified Source

Posted 27 days ago

Seasonal Sales Associate (Store 2401)

GameStop•Milwaukee, WI•Part-time

View Job

Compensation$0K - 0K a year

Support store sales and customer service during peak season by assisting customers, maintaining store presentation, stocking merchandise, and adhering to company policies. | Must be at least 18 years old with a high school diploma preferred, previous retail or guest service experience preferred, ability to work flexible hours including holidays, and physical ability to perform store tasks. | At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working under direct guidance and supervision, the Seasonal Sales Associate supports the store team on a short-term basis by consistently delivering outstanding guest service experiences in a sales culture that utilizes elements of GameStop's buy, sell, trade, and reservation business model, known as the Circle of Life. The Seasonal Sales Associate will participate in the day-to-day operations of the store during peak sales days, with a primary focus on sales, store maintenance, and customer service activities. The ideal candidate must prioritize customer satisfaction and be available to work during peak seasonal sales days. Essential Job Duties And Responsibilities • Provide best-in-class customer service by promptly greeting guests, assisting them with their video gaming needs, recommending additional items as appropriate, applying all selling behaviors during every transaction, and expressing gratitude to every guest for choosing GameStop. • Fully support the overall shopping environment, including visual and operational aspects, and actively contribute to all store sales initiatives throughout the holiday season. • Collaborate with the store team to ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. • Assist in stocking and restocking merchandise on shelves and fixtures, as well as transferring products from the stock room to the front of the store, ensuring that all products are well-presented, organized, and alphabetized on the selling floor. • Assist the store team in meeting and exceeding sales, profit, and shrinkage reduction goals. • Address guest questions and concerns promptly, effectively, and courteously, and escalate customer issues and complaints in a timely and professional manner to a store keyholder. • Support effective inventory control and loss prevention practices, including awareness of scams and adherence to safety best practices. • Consistently adhere to GameStop policies and procedures, including but not limited to attendance, confidentiality, conflict of interest, and ethical responsibilities. QUALIFICATIONS* • Must be at least 18 years of age. • High school diploma or equivalent preferred. • Previous retail sales or guest service experience preferred. Key Job Skills And Abilities • Availability to work a flexible schedule, including nights, weekends, and holidays. • Ability to follow instructions presented in written, oral, and diagram form. • Possess an outgoing and friendly personality with strong guest service skills. • Provide genuine and friendly assistance to every guest during every visit. • Demonstrate clear verbal communication and listening skills using spoken and written English; bilingual English/Spanish speaking and writing skills are preferred. • Achieve objectives in a fast-paced, rapidly changing environment. • Work both independently and within a team to perform all tasks as assigned. • Meet associate performance expectations, including attendance, professional dress, and grooming requirements. Be able to stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for at least 8 hours per day. • Be capable of bending, stooping, reaching with arms/hands, climbing ladders, and independently lifting merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet. • Possess reliability and trustworthiness. Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. • Certain state-specific exceptions may apply. Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose. Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives. Compensation $8.00 - $8.00

Customer Service

Sales

Inventory Management

Merchandising

Loss Prevention

Communication

Team Collaboration

Verified Source

Posted 5 months ago

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