Gallagher Bassett

Lead end-to-end product ownership and modernization of claim intake systems using AI-driven technologies. | Requires 7+ years product development experience, strong systems thinking, and ability to manage AI/ML powered omnichannel digital products. | Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Gallagher Bassett is seeking a Product Owner – Claim Intake Modernization to lead the transformation of its claim intake ecosystem into a digital, AI-powered, omnichannel product. This role replaces a highly technical SME function and expands it into a true product ownership role—owning both the deep system/data understanding and the end-to-end product vision, roadmap, and outcomes. You will lead the design and delivery of: • Conversational, AI-driven intake experiences • Intelligent triage and assignment engines • Unified, scalable intake platform across channels What Makes This Role Different This is not a traditional BA or support-heavy SME role. We are looking for someone who can: • Own the product end-to-end, not just document requirements • Translate complexity into scalable product capabilities • Drive modernization initiatives, not just maintain systems How You'll Make An Impact Product Ownership & Vision • Own the product vision, roadmap, and delivery for claim intake • Drive transformation from manual intake → AI-powered, conversational experience • Define success metrics (cycle time, accuracy, automation, experience) Intake Modernization Lead design and delivery of: • Conversational intake (LLM/NLP-driven) • Omnichannel reporting (chat, web, phone, integrations) • AI-based: • Data capture and validation • Severity detection • Intelligent triage and assignment Deep System & Data Ownership • Serve as functional + technical SME across intake systems and data flows • Own understanding of: • Intake data structures and logic • Workflow orchestration and integrations • Downstream system dependencies • Translate business needs into scalable, system-aware solutions Product Backlog & Agile Execution • Own backlog, prioritization, and sprint execution • Write user stories, acceptance criteria, and functional specifications • Provide real-time direction to development teams • Demo and accept delivered work Requirements, UX & Process Design • Lead workshops to gather and refine requirements • Design: • Current-state and future-state intake workflows • Conversational UX flows • Standard vs. client-specific intake modelsCreate mockups and guide experience design Vendor Product Ownership & Integration • Act as primary product owner across vendor platforms • Align vendor roadmaps to GB intake strategy • Manage delivery timelines, SLAs, and escalations • Ensure seamless integration across systems and vendors Delivery, Deployment & Release Leadership • Coordinate deployments and releases end-to-end • Lead: • UAT cycles and go/no-go decisions • Release readiness and communication • Ensure delivery timelines are met Stakeholder Leadership & Communication • Act as the bridge between business, operations, and technology • Translate technical complexity into clear business impact • Drive alignment across competing priorities • Lead status, prioritization, and roadmap discussions Production Ownership & Support Oversight • Own product performance in production • Oversee issue triage, root cause analysis, and resolution • Ensure stability while enabling innovation About You Required: • Bachelor's degree in Business, Management or Engineering (or commensurate experience) and 7 years related product development experience required. • Ability to work independently with minimal direction. Desired: • Claims, insurance, or intake experience • Experience with: • AI/ML, NLP, or conversational interfaces • Workflow automation / decisioning systems • Omnichannel digital products • True product mindset (not just requirements gathering) • Strong systems thinker (data + workflow + UX) • Ability to operate in both: • Strategic (vision, roadmap) • Tactical (stories, debugging, delivery) • Comfortable in ambiguity and building from scratch Success Metrics: • Reduction in intake time and manual effort • Increased digital and conversational intake adoption • Accuracy and completeness of intake data • Speed and effectiveness of triage and assignment • Measurable impact on claim outcomes Compensation And Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one! • Life and accident insurance • 401(K) and Roth options • Tax-advantaged accounts (HSA, FSA) • Educational expense reimbursement • Paid parental leave Other benefits include: • Digital mental health services (Talkspace) • Flexible work hours (availability varies by office and job function) • Training programs • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing • Charitable matching gift program • And more... • The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Partner with business stakeholders and technical teams to define product requirements, conduct user acceptance testing, and support product development. | Bachelor's degree with 4 years business analyst experience, strong communication and documentation skills, preferably with analytics/AI product knowledge. | Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impact Gallagher Bassett is seeking an experienced Business Analyst to join our product development team. Our team is doing exciting work building new analytics and AI products for our colleagues and customers. Your responsibilities will include partnering with the business to identify key requirements and ensure proper documentation to bring new products to life and evolve existing products. In addition, you will partner with the business to ensure user acceptance testing is robust and all feedback is documented and reviewed. Responsibilities include: • You will define and document product requirements by partnering with business stakeholders, technical colleagues and vendors. This could include areas such as functional requirements, technical specifications, user stories, user interfaces, key performance metrics to measure success, and dashboard requirements. • You will elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. • You will be the key point of contact to answer questions for the development team regarding product requirements and business needs. • You will conduct User Acceptance testing with business stakeholders and vendors to ensure the product is built to meet the requirements you gathered and documented. This includes designing and executing test plans, documenting test results, and collaborating with stakeholders to address any issues or feedback. • You will assist with the design and implementation of operational and system improvements to ensure products are both effective and efficient. • You will analyze end user feedback, identify process deficiencies, research solutions and oversee the remediation of these deficiencies. You will also focus on gathering enhancement ideas and defining requirements which ensure we continue to evolve our products as the business evolves. • You will build trust in our key business partner relationships • You will create clarity in projects and work effectively through ambiguity • You will handle complex business and technical environments • You will work closely with product managers, designers, engineers, and other stakeholders to transform our product line. Contributing to discussions on product roadmap, ensuring successful product releases, and ultimately satisfying users. Skills & Experience • Bachelor's degree or relevant combination of education and experience. • 4 years of experience as a business analyst. • Experience working with analytics and AI products preferred • Knowledge of the insurance industry, specifically workers compensation and liability claims, preferred • Consolidate & formalize requirements from a diverse group of stakeholders. Encourage and question business units on their assumptions regarding implementation and design. • Strong communicator - Facilitation of requirements and meetings thru asking probing questions and truly listening and absorbing the needs of business partners and vendors • Align business & technical objectives to facilitate a shared understanding of the problem at hand • Evaluate and critically consider multiple options before helping the team settle on a solution • Impeccable documentation and business writing skills - You have a keen ability to build clear and concise BRD's and clearly articulate the business asks • Open to constructive feedback and learning from an experienced team • Demonstrate excellent analytical, critical thinking and problem-solving skills. • Ability to work independently, flexible and adaptable attitude, can manage shifting priorities, requests, and timelines. • Ability to work in cross-functional teams and communicate with colleagues in both business and technical roles. • Flexibility in use of SDLC frameworks – Agile/Waterfall/Hybrid About You Required: • Bachelor's degree; 3 years of general business consulting experience with a major consulting firm or with a Fortune 1000 company • Strong written communication skills • Ability to author effective communication launching a new product to thousands of clients, brokers, and carrier partners • Some experience developing and delivering training (if no experience, aptitude and interest in learning how to develop and deliver training) • Experience working on implementation (deployment) stage of project lifecycle • Ability to develop strong working relationships Preferred: • Advanced degree • Interest in and knowledge of the commercial property & casualty and/or life and health insurance industries • Consulting experience including Change Management, Business Consulting, and Project Implementation disciplines Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one! • Life and accident insurance • 401(K) and Roth options • Tax-advantaged accounts (HSA, FSA) • Educational expense reimbursement • Paid parental leave Other benefits include: • Digital mental health services (Talkspace) • Flexible work hours (availability varies by office and job function) • Training programs • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing • Charitable matching gift program • And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Investigate, evaluate, and resolve workers compensation claims including litigation, communicate with involved parties, and document claim activities. | Minimum 5 years related claims experience with workers compensation and Federal Defense Base Act knowledge, high school diploma, and claims software proficiency. | Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Role specifics: • Jurisdictions: Federal Defense Base Act • Licenses: None required • Location: This role is eligible for fully remote work How You'll Make An Impact How you'll make an impact: • Apply claims management experience to execute decision-making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims. • Interact extensively with various parties involved in the claim process to ensure effective communication and resolution. • Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process. • Handle claims consistent with clients’ and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements. • Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file. About You Ideal candidates for this position will have: • Claims Background: A minimum of 5 years’ experience adjusting workers compensation claims including a lost-time/indemnity desk and handling litigation. Experience with Federal Defense Base Act or Longshore Act preferred. • Jurisdictional Experience: Federal Defense Base Act (DBA), Longshore • Active Adjusters’ licenses: None required As a key member of our Federal Claims Adjuster team, you will: Investigate, evaluate, and resolve workers compensation claims, applying your analytical skills to make informed decisions and bring claims to resolution. Work in partnership with our clients to deliver innovative solutions and enhance the claims management process. Think critically, solve problems, plan, and prioritize tasks to optimally serve clients. REQUIRED QUALIFICATIONS: • High School Diploma. • Minimum of 5 years related claims experience. • Appropriately licensed and/or certified in all states in which claims are being handled. • Knowledge of accepted industry standards and practices. • Computer experience with related claims and business software. DESIRED QUALIFICATIONS: • Bachelor's Degree Compensation And Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one! • Life and accident insurance • 401(K) and Roth options • Tax-advantaged accounts (HSA, FSA) • Educational expense reimbursement • Paid parental leave Other benefits include: • Digital mental health services (Talkspace) • Flexible work hours (availability varies by office and job function) • Training programs • Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing • Charitable matching gift program • And more... • The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Manage and resolve complex auto and general liability claims by analyzing exposure, communicating with involved parties, and ensuring compliance with policies and regulations. | Minimum 5 years claims experience, appropriate adjuster licenses, knowledge of industry standards, computer proficiency, and high school diploma required; bachelor's degree and specialized claims experience desired. | Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Role specifics: • Jurisdictions: Any • Licenses: Any • Location: This role is eligible for fully remote work. How You'll Make An Impact • Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims. • Interact extensively with various parties involved in the claim process to ensure effective communication and resolution. • Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process • Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements. • Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file. About You Ideal candidates for this position will have: • Claims Background: Public Sector Claims • Jurisdictional Experience: Any • Active Adjusters' licenses: Any As a key member of our experienced Claims Adjuster team, you will: • Investigate, evaluate, and resolve complex Auto and General Liability claims with minimal supervision, engaging your analytical skills to make decisions and bring claims to resolution. • Work in partnership with our clients to deliver innovative solutions and enhance the claims management process • Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants Required Qualifications: • High School Diploma. • Minimum of 5 years related claims experience. • Appropriately licensed and/or certified in all states in which claims are being handled. • Knowledge of accepted industry standards and practices. • Computer experience with related claims and business software. Desired Qualifications: • Bachelor's Degree • Resourceful • Standout Colleague • Bodiliy Injury • Municipaliy Claims • School Claims • Religious Entity Claims • Litigation Management Compensation And Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one! • Life and accident insurance • 401(K) and Roth options • Tax-advantaged accounts (HSA, FSA) • Educational expense reimbursement • Paid parental leave Other benefits include: • Digital mental health services (Talkspace) • Flexible work hours (availability varies by office and job function) • Training programs • Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing • Charitable matching gift program • And more... • The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.