GAIC Great American Insurance Company

Manage and investigate casualty claims, determine liability and settlements, maintain claim files, and negotiate with insureds and external partners. | Bachelor’s degree or equivalent experience, 5-7 years in property and casualty claims handling, knowledge of insurance policies and claims procedures, strong negotiation and analytical skills. | Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. The Specialty Human Services Division (SHS) is proud to serve the Human and Social Services sector for more than 40 years. Since 1980, we’ve been Protecting Those Who Improve Your Community® and were one of the first carriers to offer niche coverage solutions to nonprofit and service organizations. SHS works with agents to address the coverage needs and loss exposures of more than 16,000 social service and non-profit organizations across the country. SHS is currently looking for a Casualty Claims Specialist / Sr. Claims Specialist in our downtown Cincinnati office. The job grade and title will depend on the successful applicant’s level of experience. This will be a hybrid position consisting of 3 days in-office and 2 days work from home. Essential Job Functions and Responsibilities Manages a large inventory of claims to evaluate compensability/liability. Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages. Determines and negotiates appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials. Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners. Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner. Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements. Performs other duties as assigned. Job Requirements Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience. Experience: Generally, a minimum of 5-7 years of experience in property and casualty claims handling. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC). Scope of Job/Qualifications: Works within significant limits and authority on assignments of higher technical complexity and coordination. Demonstrates strong analytical, negotiation, and problem-solving skills. Demonstrates knowledge of insurance policies, coverage, and claims handling procedures. Maintains knowledge of industry laws and regulations. Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims. Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations. Proven ability to handle confidential information with discretion. This job is non-exempt in California and Washington Business Unit: Specialty Human Services Benefits: Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process. Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to “Be Here. Be GREAT!” To learn more, visit our Career Page

Serve as primary client contact, process and monitor client data files, troubleshoot failed processes, provide data analytics support, and maintain daily operational processes. | Associate degree or equivalent experience in data management/analysis, experience with Oracle SQL and Microsoft Office, data file processing experience, and preferably knowledge of insurance principles. | Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. In the Specialty Equipment Division, we help businesses stay in business when bad things happen to their equipment. Our focus is on innovation and simplicity, and we go beyond convention to provide embedded insurance solutions that make purchasing and financing equipment fast and easy. The team combines specialized technology and service excellence to manage risk and create valuable customer experiences. https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/specialty-equipment The Specialty Equipment division is searching for an Operations Analyst to join their team. In this position you will be the primary contact with assigned clients; ensuring efficient and timely processing of clients’ data files; trouble shooting failed processes and acting as a subject matter expert within the department. You’ll be part of a small, collaborative team where supporting one another is key to success. This position will be in our Bellevue, WA office Monday through Friday and is eligible for hybrid scheduling after our initial training period. Essential Job Functions and Responsibilities Serves as the primary contact with assigned clients Provide accounting details to our clients to ensure our systems are in sync Create, monitor, and maintain daily processes performed by scheduling application Process data files to/from clients and perform quality/trend checks Troubleshoot failed processes and invalid data to reduce potential processing impacts Identify opportunities to increase data quality, including automation and procedural training Provide data analytics support to internal departments and external clients utilizing SQL Update and/or recommend improvements to standard operating procedures Performs simple to moderately complex tasks and responds to routine requests Performs work under close supervision to ensure daily deadlines are completed Perform other duties as assigned Job Requirements Associate degree or equivalent experience in data management/data analysis Experience with Oracle SQL; Microsoft Office Tools Experience working with data file processing; a job scheduler preferred Knowledge of insurance principles preferred; open to candidates interested in building industry expertise. Business Unit: Specialty Equipment Salary Range: $25.00 -$28.00 Benefits: Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process. Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to “Be Here. Be GREAT!” To learn more, visit our Career Page