GAIC Great American Insurance Company

Leading AI innovation projects from conception to production, aligning with enterprise priorities, and managing cross-functional teams. | Proven senior leadership in AI product ownership, strong communication skills, understanding of enterprise AI integration, and experience with AI agents and MLOps practices. | Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week if local to Cincinnati, with the potential to work three days remotely. Core in‑office days are Tuesday and Thursday but will be determined by business needs. As the insurance industry undergoes digital transformation, the AI Innovation Lab serves as Great American’s proving ground for emerging AI capabilities. Team members evaluate, prototype, and validate AI technologies against real business needs, determining what’s ready for enterprise adoption and what isn’t. This is applied research with a purpose: every initiative ties directly to business requests, and successful proofs-of-concept are handed off to IT delivery teams for production implementation. What Makes This Role Unique This isn’t a traditional research position, and it isn’t a traditional development role. It’s something in between—now with senior product ownership and change leadership: Vision-to-value ownership: You create and evolve the Lab’s product vision and roadmap so work stays tightly aligned to enterprise priorities and measurable outcomes. Rapid experimentation: You’ll go deep on a technology, guide the team to build working prototypes, determine fit-for-purpose, and move to the next challenge. Business-driven focus: Every project originates from a real business ask—supporting underwriters, actuaries, claims professionals, and analysts across the enterprise. Fail-fast culture: A well-documented “no, and here’s why” is as valuable as a successful proof-of-concept. Partnership model to production: You work with Enterprise Architecture and IT delivery teams so innovations can be operationalized—not just demoed. Human-in-the-loop philosophy: Ethical, transparent, explainable AI is foundational in insurance; you ensure designs reflect that from day one. Key Responsibilities 1) Vision Creation & Product Strategy Define and communicate the AI Innovation Lab product vision, outcomes, and success metrics; maintain a roadmap that balances innovation with enterprise readiness. Create decision frameworks for adopt / adapt / defer / reject outcomes so the Lab’s learning directly informs enterprise AI strategy. Own prioritization of initiatives across multiple business requests based on value, feasibility, risk, and operational constraints. 2) Customer Engagement (Business Stakeholders) & Executive Communication Serve as the primary Lab-facing leader for business stakeholders and executives: intake, discovery, expectation-setting, and ongoing engagement. Translate ambiguous business asks into clear problem statements, hypotheses, and acceptance criteria for research and prototypes. Deliver clear, credible readouts—able to explain tradeoffs, risks, and readiness to both technical and non-technical audiences. 3) Product Design & Research Planning Drive product discovery: user journeys, workflow design, guardrails, human-in-the-loop controls, and measurable definitions of value. Partner with technical team members to ensure prototypes align with enterprise constraints and API-first integration principles. Ensure evaluation plans exist before building (quality measures, go/no-go criteria, and what “good” looks like). 4) Research Delivery & Transition to Production Oversee rapid prototypes and proofs-of-concept from concept through stakeholder validation; ensure learnings are documented (wins and failures). Coordinate with Enterprise Architecture and IT delivery teams to shape handoffs that can succeed in production (security, operations, integration, support model). Ensure the Lab produces “decision-grade” outputs: feasibility, limitations, risk, and a recommended path forward. 5) Full-Stack AI Lifecycle Ownership & Optimization Demonstrated understanding of the full AI product lifecycle: problem framing → data readiness → model/approach selection (ML vs GenAI) → prototyping → evaluation → governance/security → production transition → monitoring and continuous improvement. Drive optimization across performance, cost, and reliability: latency/throughput, retrieval quality (RAG), prompt/agent instruction tuning, and regression control as systems evolve. Champion MLOps/LLMOps practices: reproducibility, versioning (models/prompts), CI/CD patterns, monitoring, and controlled rollout strategies. 6) AI Agents & Customer-Facing AI Applications Demonstrated experience creating AI agents (single and multi-agent) that use tools/APIs to execute workflows with guardrails and human oversight appropriate for insurance. Experience building customer-facing AI applications (internal customers such as underwriting, claims, actuarial, and analytics teams), including conversational UX patterns, RAG grounding, structured outputs, and feedback loops that build user trust. Define and drive production readiness for agent solutions (failure modes/fallbacks, monitoring, operational handoff expectations) in partnership with Enterprise Architecture and delivery teams. 7) Team Management & People Leadership The Product Owner also leads the Data Science team, ensuring clear goals, effective prioritization, and highquality delivery. They are responsible for performance management, talent development, and supporting HRrelated activities that foster a healthy, collaborative team culture. This includes guiding career growth, facilitating feedback cycles, and aligning team capabilities with evolving business needs. 8) Change Leadership & Culture Act as a visible change leader—guiding adoption of AI-enabled workflows, building trust through transparency, and ensuring responsible use. Mentor team members and contribute to a culture of continuous learning and high-quality delivery. Required Qualifications Proven senior leadership in product ownership/product management/innovation leadership delivering outcomes in ambiguous environments (especially where technology feasibility must be proven). Exceptional written and verbal communication skills—able to align executives, business stakeholders, and technical teams; strong storytelling with evidence. Strong understanding of enterprise integration principles, including API-first thinking and how AI capabilities transition into production systems. Strong understanding of AI/ML and GenAI solution patterns sufficient to lead discovery and evaluate approaches objectively (including ML evaluation fundamentals and LLM/RAG patterns). Demonstrated experience creating AI agents and customer-facing AI applications with appropriate guardrails and human-in-the-loop controls. Demonstrated understanding of MLOps/LLMOps, evaluation rigor, monitoring, and optimization across performance, cost, and reliability. Preferred Qualifications Experience in insurance, financial services, or other regulated industries. Hands-on familiarity with agentic AI frameworks and orchestration patterns such as LangChain / LangGraph, CrewAI, or similar. Familiarity with enterprise AI interoperability patterns and standards such as Model Context Protocol (MCP), tool registries, and A2A (agent-to-agent) coordination concepts for enterprise workflows. Experience with Microsoft Azure cloud services. Background working with actuarial, underwriting, or claims processes and/or experience transitioning prototypes to production teams. Business Unit: Property & Casualty IT Services Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers. *Excludes seasonal employees and interns. Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to “Be Here. Be GREAT!” To learn more, visit our Career Page

Manage and investigate casualty claims, determine liability and settlements, maintain claim files, and negotiate with insureds and external partners. | Bachelor’s degree or equivalent experience, 5-7 years in property and casualty claims handling, knowledge of insurance policies and claims procedures, strong negotiation and analytical skills. | Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. The Specialty Human Services Division (SHS) is proud to serve the Human and Social Services sector for more than 40 years. Since 1980, we’ve been Protecting Those Who Improve Your Community® and were one of the first carriers to offer niche coverage solutions to nonprofit and service organizations. SHS works with agents to address the coverage needs and loss exposures of more than 16,000 social service and non-profit organizations across the country. SHS is currently looking for a Casualty Claims Specialist / Sr. Claims Specialist in our downtown Cincinnati office. The job grade and title will depend on the successful applicant’s level of experience. This will be a hybrid position consisting of 3 days in-office and 2 days work from home. Essential Job Functions and Responsibilities Manages a large inventory of claims to evaluate compensability/liability. Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages. Determines and negotiates appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials. Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners. Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner. Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements. Performs other duties as assigned. Job Requirements Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience. Experience: Generally, a minimum of 5-7 years of experience in property and casualty claims handling. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC). Scope of Job/Qualifications: Works within significant limits and authority on assignments of higher technical complexity and coordination. Demonstrates strong analytical, negotiation, and problem-solving skills. Demonstrates knowledge of insurance policies, coverage, and claims handling procedures. Maintains knowledge of industry laws and regulations. Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims. Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations. Proven ability to handle confidential information with discretion. This job is non-exempt in California and Washington Business Unit: Specialty Human Services Benefits: Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process. Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to “Be Here. Be GREAT!” To learn more, visit our Career Page

Serve as primary client contact, process and monitor client data files, troubleshoot failed processes, provide data analytics support, and maintain daily operational processes. | Associate degree or equivalent experience in data management/analysis, experience with Oracle SQL and Microsoft Office, data file processing experience, and preferably knowledge of insurance principles. | Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. In the Specialty Equipment Division, we help businesses stay in business when bad things happen to their equipment. Our focus is on innovation and simplicity, and we go beyond convention to provide embedded insurance solutions that make purchasing and financing equipment fast and easy. The team combines specialized technology and service excellence to manage risk and create valuable customer experiences. https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/specialty-equipment The Specialty Equipment division is searching for an Operations Analyst to join their team. In this position you will be the primary contact with assigned clients; ensuring efficient and timely processing of clients’ data files; trouble shooting failed processes and acting as a subject matter expert within the department. You’ll be part of a small, collaborative team where supporting one another is key to success. This position will be in our Bellevue, WA office Monday through Friday and is eligible for hybrid scheduling after our initial training period. Essential Job Functions and Responsibilities Serves as the primary contact with assigned clients Provide accounting details to our clients to ensure our systems are in sync Create, monitor, and maintain daily processes performed by scheduling application Process data files to/from clients and perform quality/trend checks Troubleshoot failed processes and invalid data to reduce potential processing impacts Identify opportunities to increase data quality, including automation and procedural training Provide data analytics support to internal departments and external clients utilizing SQL Update and/or recommend improvements to standard operating procedures Performs simple to moderately complex tasks and responds to routine requests Performs work under close supervision to ensure daily deadlines are completed Perform other duties as assigned Job Requirements Associate degree or equivalent experience in data management/data analysis Experience with Oracle SQL; Microsoft Office Tools Experience working with data file processing; a job scheduler preferred Knowledge of insurance principles preferred; open to candidates interested in building industry expertise. Business Unit: Specialty Equipment Salary Range: $25.00 -$28.00 Benefits: Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process. Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to “Be Here. Be GREAT!” To learn more, visit our Career Page