FusionTek

Provide escalated support, server and network administration, onsite deployments, and mentor junior technicians. | CompTIA A+ or Network+ certification and strong Windows/macOS and Windows Server expertise with onsite work capability. | FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Systems Analyst who embodies our core values: Teamwork: We achieve our goals collaboratively. Growth Mindset: We are focused on continuous improvement for our team members and our clients. Integrity: We operate with transparency and prioritize the needs of our clients. Ownership: We take responsibility for our work and ensure commitments are fulfilled. This position is listed as “Hybrid”. The majority of your role will be working remotely from home, however, in office attendance will be required for a minimum two days each week with occasional onsite visits to client sites. You must be willing to travel onsite to a client location in Seattle and surrounding areas when the need arises. As a Systems Analyst, you should possess excellent expertise in desktop operating systems, have a solid understanding of server operating systems and networking, and be motivated to provide the best possible experience for our clients. Throughout the day, you will be translating technology for end users who may not always be technically savvy, making strong communication skills essential in this role. Here's what you'll be doing: Handle escalated support tickets, including break/fix issues, application installations, and configuration of user‑level settings. Contribute to server administration, networking, and security tasks, such as: Setting up new Hyper‑V hosts Troubleshooting and deploying SonicWall firewalls Managing Datto networking switches and access points Supporting additional modern technologies implemented across client environments Provide onsite support as needed for networking and server deployments, offering guidance and mentorship to Level One technicians. Use the ticketing system to document, monitor, and escalate tickets appropriately, ensuring accurate and up‑to‑date information throughout the process. Maintain and update the documentation platform to ensure all procedures, configurations, and client details remain current. Collaborate with the technical team to deliver exceptional service to clients, both remotely and onsite, ensuring a positive and professional support experience. 🎓 Experience & Qualifications CompTIA A+ and/or Network+ required (If not currently held, must be obtained after employment) MD‑102 preferred 🛠️ Technical Skills Strong knowledge of Windows 10/11 and macOS Strong knowledge of Windows Server 2016, 2019, and 2022 Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts Familiarity with Microsoft 365 Office Suite and Office 365 cloud services Knowledge of Azure and/or AWS Experience with Datto BCDR and/or SaaS Backup Experience with Autotask PSA is a plus 💬 Professional & Soft Skills Exceptional written and verbal communication Ability to work independently and collaboratively Strong time‑management and organizational skills Ability to lift and transport equipment up to 50 lbs Reliable transportation required At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer: 💰 Competitive salary: $30 - $35/hour 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. 🌎 Must reside in greater Seattle area 🏥 Comprehensive coverage: Medical, Dental, and Vision coverage 📈 401(k) plan with 4% company matching and immediate vesting 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility 📚 Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications 📱 Monthly cell phone stipend to support your connectivity needs 🤝 Team culture: Fun events and opportunities to connect with colleagues

Serve as senior escalation point resolving complex network and system issues remotely. | 3-5+ years networking experience, CompTIA Network+ required, Cisco CCNA preferred, strong routing/switching and firewall skills. | Description: • Serve as the senior technical escalation point for Level 1 and Level 2 technicians and resolve complex support tickets. • Troubleshoot, configure, and manage advanced routing, switching, LAN, and WAN environments. • Diagnose and resolve high-level system, server, and network outages to minimize business disruption. • Assist with deploying, migrating, and upgrading client infrastructure, including firewalls, routers, switches, and cloud integrations. • Maintain detailed documentation of client networks, configurations, and standard operating procedures. • Mentor junior team members and support best practices across the help desk and engineering team. • Support disaster recovery scenarios and help recover client data during outages. • Work independently in a remote environment while collaborating proactively with clients and internal teams. • Communicate technical issues and solutions clearly to non-technical users. Requirements: • 3–5+ years of hands-on networking and advanced IT support experience, ideally in an MSP environment. • Must reside in the Continental United States. • Candidates in Pacific or Central time zones are preferred. • CompTIA Network+ certification is required. • Cisco CCNA or equivalent certification is preferred, or must be earned within 6 months of hire. • CompTIA Security+, Fortinet NSE4+, SonicWall SNSA, AZ-104, or MS-102 certifications are preferred. • Strong practical experience with routing and switching, LAN/WAN, VLANs, VPNs, and firewall management. • Experience with Datto Networking hardware is a major advantage. • Hands-on experience with Datto BCDR, Veeam, or Barracuda is a strong plus. • Deep knowledge of Windows Server, Active Directory, Office/Microsoft 365, and virtualization technologies such as VMware or Hyper-V. • Working knowledge of Microsoft Azure and/or AWS. • Proven ability to work independently in a 100% remote environment. • Strong written and verbal communication, time management, and collaboration skills. • Ability to explain complex technical concepts with clarity and empathy. Benefits: • Competitive salary of $85k–$95k per year. • Quarterly bonus eligibility of up to 4% based on departmental KPIs and metrics. • 100% remote work across all 50 states. • Comprehensive medical, dental, and vision coverage. • 401(k) plan with 4% company matching and immediate vesting. • Generous PTO, paid company holidays, dedicated birthday PTO, and an additional floating holiday. • Educational reimbursement for certification tests and access to company-supplied training resources. • Salary increase after successfully completing approved certifications. • Monthly cell phone stipend. • Team culture with fun events and opportunities to connect with colleagues.

Provide advanced network and infrastructure support as the senior escalation point in a fully remote MSP environment. | 3-5+ years networking and advanced IT support experience, CompTIA Network+ required, Cisco CCNA preferred, strong routing, switching, firewall management skills, and ability to work independently remotely. | FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Tier 3 Support Engineer who embodies our core values: • Teamwork: We achieve our goals collaboratively. • Growth Mindset: We are focused on continuous improvement for our team members and our clients. • Integrity: We operate with transparency and prioritize the needs of our clients. • Ownership: We take responsibility for our work and ensure commitments are fulfilled. In this fully remote position, you will be the backbone of our advanced support team. You will delve into intricate networking environments, enhance infrastructure performance, and assist clients in overcoming critical IT challenges. If you have a strong passion for networking, routing, and switching, and excel in a fast-paced, dynamic MSP setting, we want you to join our team. Here's What You’ll Be Doing: • Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff. • Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients. • Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption. • Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations. • Documentation & Best Practices: Maintain impeccable documentation of client networks., configurations, and standard operating procedures (SOPs) to streamline future troubleshooting. Requirements Experience & Qualifications • 3–5+ years of hands‑on networking + advanced IT support, ideally within a Managed Service Provider (MSP) environment. • Must reside in Continental United States • Candidates in Pacific or Central time zones are ideal (but not required) ️ Desired Certifications (To Hit the Ground Running): We are seeking candidates who can support their experience with industry-recognized credentials. The ideal candidate will possess a combination of the following: • CompTIA Network+ (Required) and Cisco CCNA or equivalent (Preferred, or earned within 6 months of hire) • CompTIA Security+, Fortinet NSE4+, SonicWall SNSA • Microsoft Azure Administrator (AZ‑104) or Microsoft 365 Administrator Expert (MS‑102) ️ Technical Skills • Strong, practical experience with routing & switching, LAN/WAN, VLANs, VPNs, and firewall management. (e.g., Fortinet, SonicWall, Cisco, or Meraki) • Experience with Datto Networking (APs, switches) is a major advantage. • Demonstrated ability to recover client data during outages and manage high‑pressure DR scenarios. • Hands‑on experience with Datto BCDR, Veeam, or Barracuda is a strong plus • Deep knowledge of Windows Server, Active Directory, Office/Microsoft 365, and virtualization (VMware / Hyper‑V) • Working knowledge of Microsoft Azure and/or AWS Professional & Soft Skills • Proven ability to work independently in a 100% remote environment • Strong communication, time management, and proactive collaboration skills • Ability to explain complex technical concepts to non‑technical users with clarity and empathy • Exceptional written and verbal communication Benefits At FusionTek, we know top‑tier Tier 3 engineering talent is rare and we believe in rewarding it. We prioritize work‑life balance, long‑term growth, and a culture where our engineers can thrive without burning out. Therefore, we are proud to provide: • Competitive salary: $85k - $95k/year • Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. (That's potentially another $13,600 - $15,200 annually) • 100% remote position across all 50 states — ditch the commute and work where you’re happiest! • Comprehensive coverage: Medical, Dental, and Vision coverage • 401(k) plan with 4% company matching and immediate vesting • Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility • Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications • Monthly cell phone stipend to support your connectivity needs • Team culture: Fun events and opportunities to connect with colleagues

Serve as senior escalation point resolving complex network and infrastructure issues and mentoring junior staff. | 3-5+ years hands-on networking with certifications like CompTIA Network+ required, experience with routing, switching, firewalls, and cloud integrations. | Job Description: • Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff. • Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients. • Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption. • Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations. • Documentation & Best Practices: Maintain impeccable documentation of client networks., configurations, and standard operating procedures (SOPs) to streamline future troubleshooting. Requirements: • 🎓 3–5+ years of hands‑on networking + advanced IT support, ideally within a Managed Service Provider (MSP) environment. • Candidates in Pacific or Central time zones are ideal (but not required) • 🛠️ Desired Certifications (To Hit the Ground Running): We are seeking candidates who can support their experience with industry-recognized credentials. The ideal candidate will possess a combination of the following: - CompTIA Network+ (Required) and Cisco CCNA or equivalent (Preferred, or earned within 6 months of hire) - CompTIA Security+, Fortinet NSE4+, SonicWall SNSA - Microsoft Azure Administrator (AZ‑104) or Microsoft 365 Administrator Expert (MS‑102) • 🛠️ Technical Skills - Strong, practical experience with routing & switching, LAN/WAN, VLANs, VPNs, and firewall management. (e.g., Fortinet, SonicWall, Cisco, or Meraki) - Experience with Datto Networking (APs, switches) is a major advantage. - Demonstrated ability to recover client data during outages and manage high‑pressure DR scenarios. - Hands‑on experience with Datto BCDR, Veeam, or Barracuda is a strong plus - Deep knowledge of Windows Server, Active Directory, Office/Microsoft 365, and virtualization (VMware / Hyper‑V) - Working knowledge of Microsoft Azure and/or AWS • 💬 Professional & Soft Skills - Proven ability to work independently in a 100% remote environment - Strong communication, time management, and proactive collaboration skills - Ability to explain complex technical concepts to non‑technical users with clarity and empathy - Exceptional written and verbal communication Benefits: • 💰 Competitive salary: $85k - $95k/year • 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. (That's potentially another $13,600 - $15,200 annually) • 🌎 100% remote position across all 50 states — ditch the commute and work where you’re happiest! • 🏥 Comprehensive coverage: Medical, Dental, and Vision coverage • 📈 401(k) plan with 4% company matching and immediate vesting • 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility • 📚 Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications • 📱 Monthly cell phone stipend to support your connectivity needs • 🤝 Team culture: Fun events and opportunities to connect with colleagues