FusionTek

Lead client discovery, design tailored managed services solutions, and collaborate with sales and project teams to deliver technical proposals. | Requires 5+ years MSP technical support experience, 2-3 years sales engineer or equivalent role, strong desktop/server OS and networking knowledge, and familiarity with RMM tools. | FusionTek is a fast‑growing Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Since 2007, we’ve been a tight‑knit team of smart, friendly professionals delivering exceptional IT infrastructure management to small‑ and mid‑sized businesses. As we continue to expand, we’re looking for top‑tier talent who align with our core values: - Teamwork: We collaborate and support one another to achieve shared goals. - Growth Mindset: We invest in continuous improvement for our coworkers, clients, and company. - Integrity: We do the right thing with honesty, transparency, and a client‑first approach. - Ownership: We take responsibility for our work and see every commitment through to completion. If this sounds like the kind of culture you thrive in, you’ll want to keep reading — because we’re searching for an enthusiastic and knowledgeable Sales Engineer to join our team. As a Sales Engineer at FusionTek, you’ll play a pivotal role in bridging the gap between client needs and our technical solutions. You’ll guide clients through complex technology decisions and translate their requirements into clear, actionable project plans for our Projects team. Your expertise in areas such as cloud solutions, cybersecurity, and managed IT services will help you uncover client challenges, recommend tailored solutions, and ensure a seamless handoff to delivery. Success in this role is measured by client satisfaction, the accuracy and clarity of your project plans, and the smooth transition of solutions into execution. If you’re excited by the idea of combining technical expertise with consultative client engagement, this could be the perfect opportunity for you. Here's What You'll Be Doing - Lead discovery conversations with clients to understand their business challenges, technical requirements, and desired outcomes. - Assess and document clients’ existing infrastructure, applications, and operational workflows to identify gaps and opportunities for improvement. - Design tailored, scalable, and cost‑effective managed services solutions that align with client needs and long‑term goals. - Develop and deliver compelling solution proposals that clearly communicate value, technical strategy, and expected benefits. - Collaborate closely with Sales, Project Management, and Support teams to ensure proposed solutions are feasible and aligned with FusionTek’s capabilities. - Stay current on emerging technologies and consult with internal teams to enhance our service offerings and maintain a competitive edge. - Educate internal teams on new solutions, sales strategies, deployment methods, and how these offerings integrate into our existing service portfolio. Requirements Education - High School Diploma required - Bachelor’s Degree in an IT‑related field preferred ️ Technical Skills - 5+ years of technical support experience in an MSP environment REQUIRED (Please note that backgrounds exclusively in SaaS, enterprise software, or general IT sales will not be considered for this specific role) - 2–3 years of Sales Engineer experience, or equivalent solutions‑focused technical role - Strong knowledge of desktop and server operating systems - Deep understanding of networking concepts and design (IP addressing, DNS, DHCP, VPN, VLANs, firewalls) - Extensive experience designing cloud solutions (O365, Azure, Azure AD, Intune) - Familiarity with ITIL frameworks and service management best practices - Experience with RMM tools (Datto RMM is a plus) - Experience with Autotask PSA is a plus - Microsoft 365 Certified: Administrator Expert (MS‑102) is a plus - Microsoft Certified: Azure Solutions Architect Expert (AZ‑305) is a plus ⭐ Other Skills & Abilities - Able to work independently and collaboratively within a team - Exceptional written and verbal communication skills - Self‑motivated, proactive, and a strong advocate for client success Benefits At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer: - Competitive salary: $110,000 – $125,000 per year - Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. - Comprehensive coverage: Medical, Dental and Vision coverage - 401(k) plan with 4% company matching and immediate vesting - Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility - Educational reimbursement for certification tests and access to company-supplied training resources - Team culture: Fun events and opportunities to connect with colleagues

Resolve escalated technical support requests, manage client infrastructures, mentor Level I technicians, and maintain documentation. | CompTIA A+ or Network+ certification, strong Windows and macOS knowledge, and MSP experience preferred. | If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you. FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values: Teamwork: We achieve our goals collaboratively. Growth Mindset: We are focused on continuous improvement for our team members and our clients. Integrity: We operate with transparency and prioritize the needs of our clients. Ownership: We take responsibility for our work and ensure commitments are fulfilled Why MSP Experience Matters MSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you. What You Will Do Client Support & Troubleshooting Resolve escalated support requests and complex technical issues. Handle break/fix issues, application installations, and user-level configuration changes. Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems. Provide remote and onsite support for client environments. Infrastructure & Systems Administration Configure and support Windows Server 2016, 2019, and 2022 environments. Assist with Hyper-V host setup, server administration, networking, and security tasks. Troubleshoot and deploy SonicWall firewalls. Manage networking switches and access points. (Datto Experience PLUS!) Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments. Team Collaboration & Mentorship Provide guidance and mentorship to Level I technicians. Collaborate with the technical team to deliver exceptional service to clients. Escalate tickets appropriately and contribute to shared technical knowledge. Documentation & Process Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time. Maintain and update the documentation platform so procedures, configurations, and client details remain current. Ensure clients receive clear, professional communication throughout the support process. 🎓 Experience & Qualifications CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment. MD‑102 preferred 🛠️ Technical Skills Strong knowledge of Windows 10/11 and macOS Strong knowledge of Windows Server 2016, 2019, and 2022 Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts Working knowledge of on-premise SharePoint administration Working knowledge Microsoft 365 Office Suite and cloud services including Intune Experience with Azure and/or AWS is a plus Experience with Datto BCDR and/or SaaS Backup is a plus Experience with VOIP telephony including Microsoft Teams is a plus 💬 Professional & Soft Skills Exceptional written and verbal communication Ability to work independently and collaboratively Strong time‑management and organizational skills Ability to lift and transport equipment At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer: 💰 Competitive salary: $30 - $35/hour 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. 🏥 Comprehensive coverage: Medical, Dental, and Vision coverage 📈 401(k) plan with 4% company matching and immediate vesting 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility 📚 Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications 📱 Monthly cell phone stipend to support your connectivity needs 🤝 Team culture: Fun events and opportunities to connect with colleagues

Provide escalated support, server and network administration, onsite deployments, and mentor junior technicians. | CompTIA A+ or Network+ certification and strong Windows/macOS and Windows Server expertise with onsite work capability. | FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Systems Analyst who embodies our core values: Teamwork: We achieve our goals collaboratively. Growth Mindset: We are focused on continuous improvement for our team members and our clients. Integrity: We operate with transparency and prioritize the needs of our clients. Ownership: We take responsibility for our work and ensure commitments are fulfilled. This position is listed as “Hybrid”. The majority of your role will be working remotely from home, however, in office attendance will be required for a minimum two days each week with occasional onsite visits to client sites. You must be willing to travel onsite to a client location in Seattle and surrounding areas when the need arises. As a Systems Analyst, you should possess excellent expertise in desktop operating systems, have a solid understanding of server operating systems and networking, and be motivated to provide the best possible experience for our clients. Throughout the day, you will be translating technology for end users who may not always be technically savvy, making strong communication skills essential in this role. Here's what you'll be doing: Handle escalated support tickets, including break/fix issues, application installations, and configuration of user‑level settings. Contribute to server administration, networking, and security tasks, such as: Setting up new Hyper‑V hosts Troubleshooting and deploying SonicWall firewalls Managing Datto networking switches and access points Supporting additional modern technologies implemented across client environments Provide onsite support as needed for networking and server deployments, offering guidance and mentorship to Level One technicians. Use the ticketing system to document, monitor, and escalate tickets appropriately, ensuring accurate and up‑to‑date information throughout the process. Maintain and update the documentation platform to ensure all procedures, configurations, and client details remain current. Collaborate with the technical team to deliver exceptional service to clients, both remotely and onsite, ensuring a positive and professional support experience. 🎓 Experience & Qualifications CompTIA A+ and/or Network+ required (If not currently held, must be obtained after employment) MD‑102 preferred 🛠️ Technical Skills Strong knowledge of Windows 10/11 and macOS Strong knowledge of Windows Server 2016, 2019, and 2022 Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts Familiarity with Microsoft 365 Office Suite and Office 365 cloud services Knowledge of Azure and/or AWS Experience with Datto BCDR and/or SaaS Backup Experience with Autotask PSA is a plus 💬 Professional & Soft Skills Exceptional written and verbal communication Ability to work independently and collaboratively Strong time‑management and organizational skills Ability to lift and transport equipment up to 50 lbs Reliable transportation required At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer: 💰 Competitive salary: $30 - $35/hour 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. 🌎 Must reside in greater Seattle area 🏥 Comprehensive coverage: Medical, Dental, and Vision coverage 📈 401(k) plan with 4% company matching and immediate vesting 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility 📚 Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications 📱 Monthly cell phone stipend to support your connectivity needs 🤝 Team culture: Fun events and opportunities to connect with colleagues