Fullstory

Support sales with technical demonstrations, develop and maintain demo environments, and act as a technical liaison for customer solutions. | 2+ years in a customer-facing technical role with web technologies, proficiency in frontend frameworks, API integration, and cloud deployment experience. | This is a hybrid position requiring in-office attendance one day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered. The Strategic Solutions Demo Engineer and Web Specialist is a dynamic, high-impact technical role within the Strategic Solutions team, based in Atlanta, GA. Reporting to the Sr. Manager, Lane Greer, this position is critical for supporting the sales cycle with deep technical expertise and driving product innovation through solution definition and implementation. This role acts as a vital technical overlay for Sales and Solution Engineering, ensuring prospects and customers understand the value, technical superiority, and extensibility of the Fullstory platform. The role maintains a dual focus, with approximately half the time dedicated to Go-to-Market support and solutioning, and the other half dedicated to defining and maintaining the full-stack demo environment. In a typical day, you might: Serve as a technical resource, collaborating with Sales Executives and Solutions Engineers to design, present, and validate complex technical solutions for strategic accounts. Provide expert-level knowledge on Fullstory's web implementation, API integrations, security, and architecture to overcome technical objections and demonstrate platform superiority, directly accelerating deals. Customize technical integrations and develop small-scale technical validations to demonstrate how Fullstory data integrates into a customer's existing technology stack. Develop and deliver highly tailored technical presentations, demonstrations, and workshops to high-value prospects and customers. Take responsibility for the current demo site assets, contribute to the design and development of the next-generation demo platform, and utilize AI tooling for rapid development, implementation, and maintenance of functional web and mobile application demonstrations. Act as a key technical liaison, gathering customer and market feedback to inform the future product roadmap and strategy of the demo platform. Leverage AI coding assistants to rapidly troubleshoot framework related build errors on behalf of customers and sales prospects. Here’s what we’re looking for: 2+ years of experience in a customer-facing technical role (e.g., Customer Engineer, Sales Engineer, Technical Consultant) with a focus on web technologies. Demonstrated experience with modern frontend build systems, including HTML, CSS, and advanced JavaScript/TypeScript. Proficiency in at least one modern web development framework (e.g., React, Vue, Angular). Experience with RESTful APIs and integrating SaaS platforms using technical and programmatic approaches. Experience deploying to Google Cloud Platform or similar environment. The base salary for this position ranges from $120,000 - $140,000 USD and has an OTE(on-target earnings) of $171,000 - $200,000 USD. Total compensation will vary based on relevant experience, qualifications, and market conditions. #LI-Hybrid #LI-SO1 About Fullstory Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes. We’re building something special at Fullstory- and we’re looking for teammates who are curious, collaborative, and driven to make an impact. We’re especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together. How we support you: Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer: Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight-knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross-functional relationships and stay connected. We also offer a flexible PTO policy and an annual company-wide closure, along with federal holidays. Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians. Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees. Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend. Team Collaboration. Connect with fellow Fullstorians through team off-sites and an annual full-company meet-up. Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances. Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones. Fullstory is proud to be an equal-opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply– we'd love to hear from you!

Design, demonstrate, and validate technical solutions and demo environments for sales support, including customization and integration of SaaS platforms. | At least 2 years in a customer-facing technical role with expertise in modern web development, API integration, and cloud deployment. | This is a hybrid position requiring in-office attendance one day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered. The Strategic Solutions Demo Engineer and Web Specialist is a dynamic, high-impact technical role within the Strategic Solutions team, based in Atlanta, GA. Reporting to the Sr. Manager, Lane Greer, this position is critical for supporting the sales cycle with deep technical expertise and driving product innovation through solution definition and implementation. This role acts as a vital technical overlay for Sales and Solution Engineering, ensuring prospects and customers understand the value, technical superiority, and extensibility of the Fullstory platform. The role maintains a dual focus, with approximately half the time dedicated to Go-to-Market support and solutioning, and the other half dedicated to defining and maintaining the full-stack demo environment. In a typical day, you might: • Serve as a technical resource, collaborating with Sales Executives and Solutions Engineers to design, present, and validate complex technical solutions for strategic accounts. • Provide expert-level knowledge on Fullstory's web implementation, API integrations, security, and architecture to overcome technical objections and demonstrate platform superiority, directly accelerating deals. • Customize technical integrations and develop small-scale technical validations to demonstrate how Fullstory data integrates into a customer's existing technology stack. • Develop and deliver highly tailored technical presentations, demonstrations, and workshops to high-value prospects and customers. • Take responsibility for the current demo site assets, contribute to the design and development of the next-generation demo platform, and utilize AI tooling for rapid development, implementation, and maintenance of functional web and mobile application demonstrations. • Act as a key technical liaison, gathering customer and market feedback to inform the future product roadmap and strategy of the demo platform. • Leverage AI coding assistants to rapidly troubleshoot framework related build errors on behalf of customers and sales prospects. Here’s what we’re looking for: • 2+ years of experience in a customer-facing technical role (e.g., Customer Engineer, Sales Engineer, Technical Consultant) with a focus on web technologies. • Demonstrated experience with modern frontend build systems, including HTML, CSS, and advanced JavaScript/TypeScript. • Proficiency in at least one modern web development framework (e.g., React, Vue, Angular). • Experience with RESTful APIs and integrating SaaS platforms using technical and programmatic approaches. • Experience deploying to Google Cloud Platform or similar environment. The base salary for this position ranges from $120,000 - $140,000 USD and has an OTE(on-target earnings) of $171,000 - $200,000 USD. Total compensation will vary based on relevant experience, qualifications, and market conditions. #LI-Hybrid #LI-SO1 About Fullstory Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes. We’re building something special at Fullstory- and we’re looking for teammates who are curious, collaborative, and driven to make an impact. We’re especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together. How we support you: Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer: • Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight-knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross-functional relationships and stay connected. We also offer a flexible PTO policy and an annual company-wide closure, along with federal holidays. • Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians. • Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees. • Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend. • Team Collaboration. Connect with fellow Fullstorians through team off-sites and an annual full-company meet-up. • Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances. • Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones. Fullstory is proud to be an equal-opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply– we'd love to hear from you!

Manage a portfolio of strategic enterprise customers to drive retention, growth, and product adoption while collaborating cross-functionally and delivering executive-level business reviews. | 6+ years in customer success or related field, managing $4-6M ARR with large enterprise customers, strong strategic and communication skills, Spanish fluency, and experience with SaaS platforms. | This role can be performed remotely from anywhere within the United States, with the expectation of travel to customer sites as needed and Spanish fluency required. As a Principal Customer Success Manager on our Strategic team, you will be a trusted advisor for our most valuable customers helping them achieve maximum value from the Fullstory suite of products. By providing strategic guidance and product enablement, you will also be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. You will report to the Director, Strategic Customer Success. CSMs are power users of the Fullstory platform, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You’ll be expected to engage consistently with a highly specialized book of accounts, delivering excellent service in a way that’s value-driven and differentiated. You’ll build close working relationships with our Sales organization to drive retention and expansion, and will collaborate with Fullstory’s Product and Marketing teams to influence platform feature decisions and positioning. In a typical day, you might: • Oversee the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts with the goals of retention and growth. • Ensure Fullstory’s most strategic customers receive maximum value from their investment in our platform, utilizing key features that drive their intended business outcomes, while also documenting the value and ROI delivered. • Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team • Partner with multiple internal cross-functional teams (Sales, Marketing, Product, and Fullstory executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation. • Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the Fullstory platform. • Represent Fullstory as a leading domain and product expert in customer interactions, industry and corporate events, as well as online within both customer-facing and internal communities. • Being an advocate for customers’ product feature priorities internally within Fullstory and align with product team around driving product roadmap. • Use AI tools (e.g., Gemini, AgentSpace, or AI features in other SaaS tools) that enhance your work quality and help you to be more efficient in making an impact. Here’s what we’re looking for: • 6+ years of experience in Customer Success Management or a related field • Experience managing a minimum of $4-6M ARR, working with large Fortune 500 or Global 2000 sized customers. • A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management. Experience in doing this with SaaS platforms is desired but not required. • Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations. • Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness. • Native or business-level Spanish written and speaking proficiency required • Portuguese language proficiency is a plus The base salary for this position ranges from $110,000 - $130,000 USD. This base salary contributes to an OTE(on-target earnings) of $157,143 - $185,714 USD. Total compensation will vary based on relevant experience, qualifications, and market conditions. #LI-Remote #LI-SO1 About Fullstory Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes. We’re building something special at Fullstory- and we’re looking for teammates who are curious, collaborative, and driven to make an impact. We’re especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together. How we support you: Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer: • Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter. • Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians. • Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy. • Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up. • Team Collaboration. Connect with fellow Fullstorians in real life through team off-sites, a lively ATL home office, and annual full-company meet-up. • Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances. • Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family. • Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most. • Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need. Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!