Fullstack Academy

Provide onboarding, support, progress tracking, feedback collection, live class support, community building, and career success assistance to learners in an online setting. | 0.6-1 year customer-facing experience, excellent communication skills, knowledge of Salesforce, Tableau, Google Sheets, willingness to work US EST shifts, and preferably some e-learning or technology knowledge. | Simplilearn is the world’s #1 online Bootcamp provider, enabling learners around the globe with rigorous and highly specialized training offered in partnership with world-renowned universities and leading corporations. We focus on emerging technologies and skills, such as data science, cloud computing, programming, and more — that are transforming the global economy. Our training is hands-on and immersive, including live virtual classes, integrated labs and projects, 24x7 support, and a collaborative learning environment. Over two million professionals and 2000 corporate training organizations across 150 countries have harnessed our award-winning programs to achieve their career and business goals. Simplilearn has collaborated with Fullstack Academy to leverage its widespread footprint in the US region and partnerships with Top US universities to grow internationally. Timings- US Shift (EST) Position Overview: We are seeking a motivated and dynamic Learner Success Manager to join our team. The ideal candidate will play a crucial role in ensuring the success and satisfaction of our learners by providing support, outreach, and resources throughout their learning journey. Job Description: Onboarding and Orientation: Facilitate smooth onboarding processes for new learners, including orientation sessions by familiarization with our platform's features and resources. Support and Guidance: Provide ongoing support and guidance to learners in an online setting through tutorial videos, live 1:1 meetings, addressing their inquiries, troubleshooting technical issues, and offering solutions to enhance their learning experience. Progress Tracking: Monitor and track learners' progress, identifying areas for improvement, reminders, and offering personalized recommendations to help them succeed. Feedback Collection: Gather feedback from learners regarding their experiences, preferences, and suggestions for improvement, and collaborate with internal teams to implement necessary changes. Performance Analysis: Analyze learner performance data and metrics to identify trends, assess the effectiveness of interventions, and optimize learner success strategies. Live Class Support: In-class hosting, Q&A facilitation, assignment & project evaluation, demo class management, and project mentoring. Community Building: Foster a sense of community among learners by organizing engaging forums, and fostering networking opportunities. Continuous Learning: Stay updated with industry trends, best practices, and emerging technologies in EdTech to enhance learner success strategies. Career Success: Assist students in accessing, completing and comprehending of external career support services. Desired Skills & Experience: 0.6-1 year experience in customer-facing role (global client base is an advantage) Knowledge of tools like Salesforce, Tableau, and Google Sheets. Excellent communication skills (Verbal & Written) with a flair for problem-solving. Passionate about customer service Strong communication in group presentations and 1:1 support. Prior experience in the e-learning industry is an advantage Willing to work on Saturday mornings (6 AM EST) and some weekday evening shifts (2pm-10pm EST) Experience/ knowledge in any of the technologies with a preference towards Cybersecurity and Artificial Intelligence is an advantage (Python, MITRE ATT&CK, CSA, CCM, NIST, SOC) The budgeted compensation for this role is OTE $50,000 per year, plus benefits, for candidates who fulfill the qualifications for the role. #LI-REMOTE

Deliver live workshops and 1:1 coaching to prepare bootcamp students and alumni for tech job searches, track engagement metrics, and update career success curriculum. | 2-3 years of recruiting or career coaching experience related to tech, strong communication and organizational skills, ability to work autonomously, and familiarity with data tools. | ABOUT US: Fullstack Academy is America's preeminent tech-training bootcamp. From coding to Ai, and cyber security to data analytics, we offer comprehensive and immersive online programs that have helped thousands of professionals launch their careers in the most vibrant sectors of today's economy. "Fullstack Academy has been a life-changing experience" is something we hear often and the reason why we come to work everyday. We’re looking for a part-time Instructor to help transform the lives of our students, and through them, their communities and economies. ABOUT THE ROLE As a part-time Career Coach, you will prepare our students to face the technical recruiting process. You will lead workshops aimed at preparing them for the job hunt. You’ll conduct coaching sessions and provide follow-up support to our alumni to ensure they’re engaging in the behaviors they need to be successful while searching. You’ll create content on various job-search topics to help our students feel comfortable, confident and prepared to face the tech industry. The role is fully remote and part-time, working 20 hours per week, with daily availability Monday through Friday, and will report to our Sr. Manager of Academics and Learner Success. You will communicate with students via Zoom, Slack, email, and phone, and must have stable internet access. RESPONSIBILITIES • Deliver Career Success programming via live workshops and 1:1 coaching sessions for bootcamp students and alumni. • Provide resume, Linkedin and other professional material reviews and mock behavioral interview sessions. • Find and facilitate innovative ways to engage and support our alumni on the job search, including but not limited to group coaching, Alumni events, etc. • Promote student engagement and successful job placement meeting team goals and KPIs. • Track key metrics related to students’ engagement in career success and job placement • Maintain accurate student records on internal career success platform • Monitor hiring trends and contribute to iteration of our Career Success curriculum QUALIFICATIONS You’re a great candidate if you have: • 2-3 years of experience in a Recruiting or Career Coaching/Counseling role related to the tech industry • A Bachelor’s degree or equivalent experience/training • Ability to operate autonomously and take ownership of tasks • A track-record as a diligent, organized, self-starter who can adapt to change as needed • Strong written and verbal communication skills • A passion for mentoring others to succeed • Infectious positive energy paired with remarkable empathy • Ability to adapt to non-traditional, diverse student body with different backgrounds and experience • Familiarity with Google Sheets/Excel, comfortable with data Special priority will be given to candidates who: • Have worked in the Tech Industry or bootcamp space • Have worked with Veterans and have knowledge of Veteran-focused career support resources • Have Experience with Alumni engagement programming • Have worked with neurodivergent learners Are adaptable and flexible, able to embrace change for continuous improvement in programs and processes Equal Pay for Equal Work Act Disclosure The expected compensation for this role is $36–$39 per hour for candidates who meet the stated qualifications. Candidates with qualifications exceeding those listed are also encouraged to apply. Final compensation will be determined based on each candidate’s unique experience and skill set, and not all candidates will qualify for the top of the pay range.

Deliver career success workshops and one-on-one coaching to bootcamp students and alumni, provide resume and interview preparation, engage alumni, and track student progress. | 2-3 years of recruiting or career coaching experience related to tech, strong communication skills, autonomy, and familiarity with data tools; experience with veterans, alumni programming, or neurodivergent learners is a plus. | ABOUT US: Fullstack Academy is America's preeminent tech-training bootcamp. From coding to Ai, and cyber security to data analytics, we offer comprehensive and immersive online programs that have helped thousands of professionals launch their careers in the most vibrant sectors of today's economy. "Fullstack Academy has been a life-changing experience" is something we hear often and the reason why we come to work everyday. We’re looking for a part-time Instructor to help transform the lives of our students, and through them, their communities and economies. ABOUT THE ROLE As a part-time Career Coach, you will prepare our students to face the technical recruiting process. You will lead workshops aimed at preparing them for the job hunt. You’ll conduct coaching sessions and provide follow-up support to our alumni to ensure they’re engaging in the behaviors they need to be successful while searching. You’ll create content on various job-search topics to help our students feel comfortable, confident and prepared to face the tech industry. The role is fully remote and part-time, working 20 hours per week, with daily availability Monday through Friday, and will report to our Sr. Manager of Academics and Learner Success. You will communicate with students via Zoom, Slack, email, and phone, and must have stable internet access. RESPONSIBILITIES • Deliver Career Success programming via live workshops and 1:1 coaching sessions for bootcamp students and alumni. • Provide resume, Linkedin and other professional material reviews and mock behavioral interview sessions. • Find and facilitate innovative ways to engage and support our alumni on the job search, including but not limited to group coaching, Alumni events, etc. • Promote student engagement and successful job placement meeting team goals and KPIs. • Track key metrics related to students’ engagement in career success and job placement • Maintain accurate student records on internal career success platform • Monitor hiring trends and contribute to iteration of our Career Success curriculum QUALIFICATIONS You’re a great candidate if you have: • 2-3 years of experience in a Recruiting or Career Coaching/Counseling role related to the tech industry • A Bachelor’s degree or equivalent experience/training • Ability to operate autonomously and take ownership of tasks • A track-record as a diligent, organized, self-starter who can adapt to change as needed • Strong written and verbal communication skills • A passion for mentoring others to succeed • Infectious positive energy paired with remarkable empathy • Ability to adapt to non-traditional, diverse student body with different backgrounds and experience • Familiarity with Google Sheets/Excel, comfortable with data Special priority will be given to candidates who: • Have worked in the Tech Industry or bootcamp space • Have worked with Veterans and have knowledge of Veteran-focused career support resources • Have Experience with Alumni engagement programming • Have worked with neurodivergent learners Are adaptable and flexible, able to embrace change for continuous improvement in programs and processes Equal Pay for Equal Work Act Disclosure The expected compensation for this role is $36–$39 per hour for candidates who meet the stated qualifications. Candidates with qualifications exceeding those listed are also encouraged to apply. Final compensation will be determined based on each candidate’s unique experience and skill set, and not all candidates will qualify for the top of the pay range.