Front

Lead technical strategy and solution design for complex enterprise sales cycles, including AI-powered proofs of concept. | 7+ years in solutions engineering or similar technical role with strong API and AI knowledge. | Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List. Front is looking for a Senior Solutions Engineer to join our world-class Solutions & Forward Deployed Engineering organization. You’ll be a trusted technical advisor to our most strategic prospects and customers, helping them transform customer service through AI, automation, integrations, and modern workflows. You’ll partner closely with Account Executives throughout complex enterprise sales cycles, owning the technical strategy from discovery through solution design, demonstration, proof of concept, and technical validation. You’ll develop deep expertise in Front’s platform, AI capabilities, APIs, and integrations to design creative solutions that connect Front with customers’ technology ecosystems. As Front evolves its AI-powered customer service capabilities, you’ll help customers identify where AI can deliver meaningful business value. You’ll lead hands-on proofs of concept that demonstrate real-world impact and help technical and business stakeholders evaluate AI capabilities, performance, and limitations. This is a highly cross-functional, customer-facing role for someone who thrives in ambiguity, enjoys solving difficult problems, and can move seamlessly between technical depth, business value, and executive-level communication. What will you be doing? Partner with Account Executives on strategic opportunities, owning the technical strategy required to navigate and close complex enterprise deals. Lead technical discovery to understand customer objectives, architecture, workflows, integrations, security requirements, and technical constraints. Translate complex requirements into thoughtful solutions using Front’s AI capabilities, APIs, integrations, automation, and broader platform. Design and deliver tailored product demonstrations that connect Front’s capabilities to customer use cases and measurable business outcomes. Position Front’s AI-powered customer service capabilities with technical and executive audiences, clearly communicating value, considerations, and limitations. Architect and lead hands-on AI proofs of concept and technical evaluations, defining success criteria and validating performance, feasibility, and business impact. Serve as the technical lead for pilots and evaluations, managing technical dependencies, troubleshooting challenges, and ensuring successful outcomes. Develop deep expertise in Front’s APIs and extensibility platform to design creative integrations with customers’ existing systems and applications. Build credibility with Engineering, IT, Security, Operations, and Architecture teams while effectively communicating technical concepts and business value to C-level executives. Partner with Product and Engineering to bring customer insights into product discussions and influence Front’s roadmap. Identify reusable technical patterns, demonstrations, and best practices that improve the effectiveness of the broader Solutions and Sales organizations. Act as a senior technical voice in the field, raising the technical bar and mentoring other team members when appropriate. What skills & experience do you need? 7+ years of experience in Solutions Engineering, Sales Engineering, Solutions Architecture, or a similar customer-facing technical role, ideally within enterprise SaaS. Proven success partnering with sales teams to navigate and win complex enterprise opportunities. Strong experience designing and demonstrating solutions involving AI, automation, and complex business workflows, translating technology into clear customer and business value. Hands-on experience implementing or integrating AI-powered products, including leading customer proofs of concept and evaluating AI quality, performance, and impact. Strong understanding of modern AI concepts and the ability to clearly explain their capabilities, tradeoffs, and limitations to technical and non-technical audiences. Strong technical foundation in APIs, webhooks, authentication, data flows, integrations, and modern SaaS architectures. Experience working with REST APIs and independently prototyping or troubleshooting integrations. Familiarity with JavaScript, Python, or similar languages is a strong plus. Strong software design and problem-solving skills, with the ability to turn ambiguous customer requirements into scalable technical solutions. Excellent communication and presentation skills, including experience engaging senior technical stakeholders and C-level executives. Strong business acumen and the ability to connect technical capabilities to outcomes such as customer experience, operational efficiency, productivity, and ROI. Experience with customer service, support, contact center, CRM, communications, or workflow automation platforms is highly preferred. A curious, hands-on mindset and enthusiasm for experimenting with AI and solving challenging customer problems. Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected. What we offer Competitive salary Equity (we are post-series D & backed by some of the best VCs in the US) Private health insurance, including plan options at no cost to employees Paid parental leave Flexible time off policy Flexibility to work from home Monday and Friday, unless posted as a fully remote role Mental health support with Workplace Options Family planning support with Maven $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities Wellness Days - Fronteers get an additional day off on months with no holidays Winter Break - Our offices are closed from Christmas to New Year's Day! Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

Lead technical strategy and solution design for enterprise sales cycles and deliver AI-powered proofs of concept. | 7+ years in solutions engineering or similar role with expertise in AI, APIs, and communication to executives. | Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List. Front is looking for a Senior Solutions Engineer to join our world-class Solutions & Forward Deployed Engineering organization. You’ll be a trusted technical advisor to our most strategic prospects and customers, helping them transform customer service through AI, automation, integrations, and modern workflows. You’ll partner closely with Account Executives throughout complex enterprise sales cycles, owning the technical strategy from discovery through solution design, demonstration, proof of concept, and technical validation. You’ll develop deep expertise in Front’s platform, AI capabilities, APIs, and integrations to design creative solutions that connect Front with customers’ technology ecosystems. As Front evolves its AI-powered customer service capabilities, you’ll help customers identify where AI can deliver meaningful business value. You’ll lead hands-on proofs of concept that demonstrate real-world impact and help technical and business stakeholders evaluate AI capabilities, performance, and limitations. This is a highly cross-functional, customer-facing role for someone who thrives in ambiguity, enjoys solving difficult problems, and can move seamlessly between technical depth, business value, and executive-level communication. What will you be doing? Partner with Account Executives on strategic opportunities, owning the technical strategy required to navigate and close complex enterprise deals. Lead technical discovery to understand customer objectives, architecture, workflows, integrations, security requirements, and technical constraints. Translate complex requirements into thoughtful solutions using Front’s AI capabilities, APIs, integrations, automation, and broader platform. Design and deliver tailored product demonstrations that connect Front’s capabilities to customer use cases and measurable business outcomes. Position Front’s AI-powered customer service capabilities with technical and executive audiences, clearly communicating value, considerations, and limitations. Architect and lead hands-on AI proofs of concept and technical evaluations, defining success criteria and validating performance, feasibility, and business impact. Serve as the technical lead for pilots and evaluations, managing technical dependencies, troubleshooting challenges, and ensuring successful outcomes. Develop deep expertise in Front’s APIs and extensibility platform to design creative integrations with customers’ existing systems and applications. Build credibility with Engineering, IT, Security, Operations, and Architecture teams while effectively communicating technical concepts and business value to C-level executives. Partner with Product and Engineering to bring customer insights into product discussions and influence Front’s roadmap. Identify reusable technical patterns, demonstrations, and best practices that improve the effectiveness of the broader Solutions and Sales organizations. Act as a senior technical voice in the field, raising the technical bar and mentoring other team members when appropriate. What skills & experience do you need? 7+ years of experience in Solutions Engineering, Sales Engineering, Solutions Architecture, or a similar customer-facing technical role, ideally within enterprise SaaS. Proven success partnering with sales teams to navigate and win complex enterprise opportunities. Strong experience designing and demonstrating solutions involving AI, automation, and complex business workflows, translating technology into clear customer and business value. Hands-on experience implementing or integrating AI-powered products, including leading customer proofs of concept and evaluating AI quality, performance, and impact. Strong understanding of modern AI concepts and the ability to clearly explain their capabilities, tradeoffs, and limitations to technical and non-technical audiences. Strong technical foundation in APIs, webhooks, authentication, data flows, integrations, and modern SaaS architectures. Experience working with REST APIs and independently prototyping or troubleshooting integrations. Familiarity with JavaScript, Python, or similar languages is a strong plus. Strong software design and problem-solving skills, with the ability to turn ambiguous customer requirements into scalable technical solutions. Excellent communication and presentation skills, including experience engaging senior technical stakeholders and C-level executives. Strong business acumen and the ability to connect technical capabilities to outcomes such as customer experience, operational efficiency, productivity, and ROI. Experience with customer service, support, contact center, CRM, communications, or workflow automation platforms is highly preferred. A curious, hands-on mindset and enthusiasm for experimenting with AI and solving challenging customer problems. Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected. What we offer Competitive salary Equity (we are post-series D & backed by some of the best VCs in the US) Private health insurance, including plan options at no cost to employees Paid parental leave Flexible time off policy Flexibility to work from home Monday and Friday, unless posted as a fully remote role Mental health support with Workplace Options Family planning support with Maven $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities Wellness Days - Fronteers get an additional day off on months with no holidays Winter Break - Our offices are closed from Christmas to New Year's Day! Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

Lead delivery of complex initiatives across client and backend systems while driving technical direction and mentoring team members. | Strong fullstack experience with leadership in complex projects, collaboration with cross-functional teams, and high engineering and UX standards. | Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List. The Core Product Experience (CPX) team owns and elevates the heart of the Front application — the inbox and adjacent surfaces where frontline users triage and route conversations, collaborate with teammates, and craft high-quality replies. CPX's mission is to ensure that frontline and admin users can work more efficiently, with higher quality, and a happier day-to-day experience. The team's scope is broad, spanning everything from core inbox functionality (inboxes, message list, composer) to newer surfaces like calendar and contacts. CPX partners closely with Client Platform, AI, and other pods across Engineering to deliver cohesive, high-impact experiences. As Front continues to invest in AI-powered workflows, CPX is at the center of the product strategy. We're looking for a Senior Fullstack Software Engineer with strong product and design sensibilities to help lead this work. You'll build and evolve the surfaces that the vast majority of Front interactions pass through — the inbox, messages, and composer — along with the services and systems that power them, driving projects that directly improve speed, quality, and usability for thousands of customers. This is not a "build to spec" role. We want a senior engineer who helps shape what we build and why, leads delivery through ambiguity, and sets a high bar for engineering craft. You will work closely with Product and Design to define solutions, work through scope, risks, and open questions, make thoughtful tradeoffs, and ship experiences that are technically excellent and delightful to use. What will you be doing? Lead end-to-end delivery of high-impact, complex initiatives. Own technical execution from problem framing and scoping through implementation, launch, and iteration — across Front's client-side surfaces (Web, Desktop via Electron, and Mobile) and the backend services, APIs, and data systems behind them. Drive decisions and deliver reliably and on time. Drive technical direction across the stack. Influence architecture, state management, API design, and performance strategy for high-traffic, distributed workflows like inbox triage, message rendering, and composition — reasoning across systems, services, and stacks to make sound tradeoffs. Champion UX craft and product thinking. Hold a high bar for interaction details, accessibility, and polish. Advocate for the user and improve experiences based on feedback and metrics. Partner deeply with Product and Design. Collaborate early to shape requirements, identify risks, surface open questions, propose alternatives, and align on tradeoffs. Communicate clearly and proactively with cross-functional stakeholders. Raise the bar for quality and maintainability. Improve testing, observability, and engineering standards across frontend and backend. Reduce regressions and enable faster iteration through better tooling and code health. Grow others and strengthen the team. Give and receive feedback well, provide mentorship and constructive code review, share best practices, and help create a collaborative, low-ego engineering culture. What skills and experience do you need? Strong fullstack experience, comfortable working across systems, stacks, and distributed systems rather than a single layer. A track record of leading projects and delivering complex work in a timely manner — driving decisions and working through ambiguity end to end. Experience collaborating closely with Product and Design to work through scope, risks, and open questions before and during delivery. Ability to give and receive feedback constructively. An agile, scrappy mindset — comfortable learning new technologies, adapting quickly, and doing what it takes to ship when the situation calls for it. Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected. What we offer Competitive salary Equity (we are post-series D & backed by some of the best VCs in the US) Private health insurance, including plan options at no cost to employees Paid parental leave Flexible time off policy Flexibility to work from home Monday and Friday, unless posted as a fully remote role Mental health support with Workplace Options Family planning support with Maven $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities Wellness Days - Fronteers get an additional day off on months with no holidays Winter Break - Our offices are closed from Christmas to New Year's Day! Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice