Freshworks

Lead high-priority strategic initiatives, advise executive leadership, and drive strategy execution across the organization. | Extensive experience in management consulting, corporate strategy, or senior operating roles, with proven ability to influence C-suite stakeholders and lead high-performing teams. | Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description The Senior Director, Corporate Strategy is a senior leader within Freshworks' global Strategy organization, reporting directly to the VP of Strategy. This role partners closely with the CEO, CFO, and Executive Leadership Team to tackle Freshworks' most critical, company-defining priorities. This is a high-impact role for a strategic operator who thrives at the intersection of enterprise strategy and hands-on execution. You will lead complex, cross-functional initiatives that shape the company's long-term direction while ensuring strategic priorities translate into real business outcomes. You'll join an established and growing Strategy team that serves as a central talent hub for Freshworks, working alongside leaders with top-tier management consulting and SaaS operating backgrounds. The team is trusted across the company to bring clarity to ambiguity, rigor to decision-making, and momentum to execution. What You'll Do: Lead Freshworks' highest-priority strategic initiatives, addressing enterprise-level questions that influence long-term growth, portfolio direction, and operating focus Serve as a senior thought partner to the VP of Strategy, CEO, CFO, and Executive Leadership Team on major strategic decisions Drive end-to-end strategy execution — from problem framing and analysis through recommendation, alignment, and delivery Partner closely with global functional leaders and India-based strategy teams to ensure alignment, clarity, and measurable impact Develop board-level, investor-facing, and executive materials that clearly articulate Freshworks' strategic narrative Conduct deep market, competitive, and financial analysis, including scenario modeling, investment evaluations, and business case development Help elevate the company's strategic planning and prioritization discipline, ensuring focus on the initiatives that matter most Lead, coach, and scale a high-performing strategy team, fostering a culture of analytical rigor, accountability, and results Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters. Qualifications 10-15 years of experience across management consulting, corporate strategy, or senior operating roles Proven ability to influence and advise C-suite and executive stakeholders Strong analytical and financial modeling skills, with the ability to translate data into decisions Demonstrated success leading and developing high-performing strategy or consulting teams Comfortable operating in fast-paced, ambiguous environments and shifting between strategy and execution Exceptional communication, problem-solving, and stakeholder leadership skills SaaS or technology industry experience strongly preferred Bachelor's degree required; MBA strongly preferred Additional Information Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters. The annual base salary range for this position is $275,000 - $325,000. This role is also eligible for a target bonus. Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level. Freshworks offers multiple options for dental, medical, vision, disability, and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Own and operate the engagement, communication, and narrative for the Global Field Organization, translating strategy into execution and gathering customer insights to inform leadership and program evolution. | Extensive experience in strategic communications, stakeholder management, and program support within a SaaS or tech environment, with strong ability to work with senior leaders and translate customer feedback into actionable insights. | We are hiring a Manager, GFO Engagement & Programs to build and run the engagement, communications, and operating narrative for the Global Field Organization (GFO), while also supporting the deployment, tracking, and reporting of key Field strategy programs and initiatives. This is a high-impact individual contributor role, operating at IC4 level, with global scope across a 700+ person Field organisation spanning Sales, Customer Success, and Professional Services. You will work closely with senior GFO leaders to translate strategy into clear priorities, support consistent execution of strategic programs, and create alignment at scale across regions. Acting as the single owner of GFO engagement and communications, you will design and operate a predictable cadence of messaging, leadership updates, and Field-wide moments that reduce noise and increase focus. A core part of the role is working directly with customers, alongside Field leaders, to understand the real-world impact of GFO programs and initiatives. You will use customer feedback and outcomes to inform leadership messaging, refine program design, and help guide the future direction of Field strategy and execution priorities. What You Will Do • Own the engagement, communications, and operating narrative for the Global Field Organization. • Translate GFO strategy into clear, focused priorities that resonate across regions and functions. • Design and operate a predictable cadence of Field communications, leadership updates, and engagement moments that reinforce execution standards and reduce organisational noise. • Support the deployment, tracking, and reporting of priority GFO strategy programs and initiatives, ensuring leaders have clear visibility into progress, risks, and outcomes. • Participate in selected business reviews and operating forums, using insights to inform storytelling, engagement programs, and leadership messaging. • Work directly with customers, in partnership with Sales, Customer Success, and Professional Services leaders, to gather feedback on how GFO programs are landing in practice. • Synthesise customer feedback into clear themes, insights, and impact assessments, connecting external outcomes with internal execution signals. • Use customer insight to inform program evolution, strategic adjustments, and future GFO priorities, ensuring programs remain grounded in real customer impact. • Partner closely with Marketing, HR, Enablement, and Strategy teams, while retaining clear ownership of the Field-specific narrative and feedback loop. • Surface and amplify examples of customer impact and execution excellence, making strong performance visible, shared, and repeatable across the organisation. Why Join Us? This is an opportunity to build something foundational. You will help shape how a global Field organisation communicates, aligns, executes, and learns from customers as it scales. You’ll work closely with experienced Field and functional leaders, operate with high visibility, and have a tangible impact on clarity, momentum, and performance, while directly influencing how future strategy and programs evolve based on real-world feedback. • Experience in a strategic communications, engagement, or program role supporting Field, GTM, or commercial organisations in a SaaS or technology environment. • Proven ability to operate effectively as a senior individual contributor in global, matrixed organisations. • Experience working closely with senior leaders and executives, translating strategy into action. • Experience supporting the deployment, tracking, or reporting of cross-functional strategy or transformation programs is a strong plus. • Experience engaging directly with customers to gather feedback, understand business impact, or inform strategy and program evolution is strongly preferred. • Exposure to fast-growth, high-change environments is strongly preferred. Skills and Competencies • Exceptional strategic communication and organisational storytelling capability. • Strong business acumen and curiosity about customers, revenue motion, and Field execution. • Ability to design structure and cadence in complex environments. • Strong stakeholder management skills, with confidence to challenge and influence senior leaders. • Comfortable moving between strategic thinking and hands-on delivery. • Ability to translate customer feedback into actionable insight for strategy, programs, and leadership decision-making. • Strong synthesis skills, connecting customer outcomes, Field execution, and strategic intent into a coherent narrative. • Comfort working with imperfect data and multiple stakeholders to create clarity for senior leadership. Additional Information • Global role with regular interaction across Europe, the US, and APAC. • Occasional travel to support major Field moments, leadership forums, and selected customer engagements. The annual base salary range for this position is $ $147,815 - $182,595. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.

Drive enterprise sales growth by managing complex sales cycles, building relationships with technical and executive stakeholders, and collaborating across teams. | Requires 8-10 years of SaaS sales experience, proven success with technical audiences, and ability to navigate complex enterprise sales processes. | Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we're showing that enterprise software can be easy to use, quick to deliver value, and built for people. FireHydrant, a Freshworks company, is focused on a different but equally critical mission: helping modern engineering teams manage incidents, reduce downtime, and operate with confidence. FireHydrant is a leading incident management and site reliability platform trusted by fast-growing, highly technical organizations across cloud infrastructure, developer tooling, fintech, gaming, and e-commerce. At Freshworks and FireHydrant, you'll be part of teams that value curiosity, collaboration, and impact-and you'll help customers solve problems that truly matter. Job Description We're hiring an Enterprise Account Executive to join the FireHydrant sales team, a recently acquired business within Freshworks. This role is fully aligned to the FireHydrant product, customer base, and go-to-market motion, selling into large, complex organizations with highly technical stakeholders. As an Enterprise AE, you'll own and expand strategic accounts while driving new enterprise logo acquisition. You'll lead sophisticated, consultative sales cycles-partnering closely with DevOps, SRE, Engineering, IT, and executive leaders to help them improve incident response, reduce downtime, and strengthen operational resilience. This role is ideal for a seasoned enterprise seller who thrives in ambiguity, enjoys navigating complex buying committees, and wants to make a tangible impact at scale. What You'll Do: Drive Enterprise Growth • Execute territory and account strategies to acquire and grow enterprise customers • Prospect, qualify, and close complex, high-value opportunities within named enterprise accounts Own the Full Sales Cycle • Lead end-to-end sales motions from discovery through negotiation and close • Build strong relationships with customers, champions, technical decision-makers, and C-level executives Sell Strategically & Consultatively • Conduct deep discovery to understand customer technical environments, reliability challenges, and business priorities • Articulate FireHydrant's value through outcome-driven, industry-relevant conversations Collaborate to Win • Partner with Business Development, Solutions Engineering, Marketing, Customer Success, Implementations, and Deal Desk to deliver seamless customer experiences • Share market insights and customer feedback to influence go-to-market strategy and product direction Build a Predictable Business • Maintain a robust, high-quality pipeline with accurate forecasting and disciplined opportunity management • Travel as needed to engage customers in person, build trust, and represent FireHydrant and Freshworks with credibility and purpose This role is remote within the United States and is open to candidates based in the Eastern Standard Time (EST) zone. Qualifications • 8-10 years of experience in quota-carrying SaaS sales roles, with a strong focus on enterprise accounts • Proven success selling into technical audiences such as DevOps, SRE, Engineering, IT, or Security • Demonstrated ability to navigate complex, multi-stakeholder enterprise sales cycles • Strong executive presence with experience engaging and influencing C-level leaders • Strategic, revenue-driven mindset with strengths in prospecting, pipeline management, and forecasting • A consultative seller who listens deeply, connects technical value to business outcomes, and leads with integrity • Experience selling developer tools, infrastructure platforms, or reliability/incident management solutions is a plus • Familiarity with ITSM, monitoring, alerting, or on-call workflows is a plus Additional Information Why You'll Love It Here: • Startup impact with enterprise backing: Operate with the agility of a scaling DevOps company and the support of Freshworks' global infrastructure • Meaningful enterprise problems: Help large organizations reduce downtime, protect customer trust, and improve operational resilience • Career growth: Influence strategy, mentor others, and grow as FireHydrant continues to scale within Freshworks • Values-driven culture: Collaboration, transparency, empathy, and continuous improvement Work Location: This role is remote within the United States and is open to candidates based in the Eastern Standard Time (EST) zone, with travel required for customer engagement. The annual base salary range for this position is $130,000 - $170,000 USD, plus variable compensation. Compensation is based on factors including location, experience, job-related skills, and level. Freshworks offers comprehensive benefits including medical, dental, vision, disability and life insurance, equity and ESPP, flexible PTO, flexible spending accounts, commuter benefits, wellness programs, and adoption and parental leave. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Partner with mid-market customers to understand goals, lead discovery calls, showcase product demos, and translate needs into tailored solutions. | 3-5 years solution engineering experience, strong communication skills, ability to present to technical and executive audiences, and willingness to work in-office at least 3 days per week. | Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, we're reimagining how employees experience work. As a leader in AI-first Employee Experience software, our intuitive ITSM, ITAM, ITOM, and ESM platform empowers organizations to deliver exceptional service with ease and confidence. We believe that innovation thrives in an environment where everyone feels supported, included, and inspired. If you're passionate about solving real-world problems, making meaningful contributions, and growing with a team that values diverse perspectives - you belong here. About the Role: Senior Solution Engineer We're looking for collaborative, customer-focused Solution Engineers to join our growing GTM team in North America. This role is a great fit for someone who thrives in dynamic environments, enjoys solving complex problems, and loves bringing people together through great communication. You'll be at the heart of our customer engagements - helping enterprise organizations uncover business challenges and discover how Freshworks can make a real difference. What You'll Do: • Partner with mid-market customers to understand their unique goals and challenges • Collaborate closely with sales to lead discovery calls and showcase tailored product demonstrations • Translate customer needs into thoughtful solutions that demonstrate our platform's value • Create engaging, audience-appropriate presentations that simplify complex ideas • Be a trusted advisor - bringing empathy, clarity, and insight into every interaction • Stay curious, embrace learning, and grow your expertise alongside a supportive team Qualifications What You'll Bring: • 3-5 years of experience in Solution Engineering • A passion for clear communication and strong interpersonal skills - you'll use these every day! • Experience working across teams to solve both business and technical problems • Confidence in presenting to varied audiences, from technical teams to executive stakeholders • Excellent time management in a fast-moving environment - balancing multiple priorities with grace • A drive to take initiative, follow through, and make a tangible impact Preferred (but not required): • A Bachelor's degree • Knowledge of ITSM platforms Work Location: We value connection and collaboration. This role requires in-office work at least 3 days per week in one of our U.S. locations: • San Mateo, CA • Boston, MA • Denver, CO • Bellevue, WA Note: We are currently not offering fully remote roles for this position. Why Freshworks? We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. Additional Information The annual base salary range for this position is $102,000 - $146,000 Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.