Fresche Solutions

Manage customer relationships, ensure successful product adoption, and lead strategic discussions to foster client retention and growth. | Requires 5+ years of experience in customer success or related fields, strong communication skills, familiarity with CRM and ticketing systems, and the ability to lead strategic client interactions. | WHY JOIN FRESCHE? Our distinct company culture has made us a top employer, as well a premiere choice for our customers for the last 11 consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to ensuring that our values are manifested at all levels of our organization. What you will do: Fresche Solutions is looking for a driven and motivated Customer Success Manager to join our team. The CSM will play a key role in helping Fresche Cloud manage customer-related activities. This position will work closely with our operations team while representing the company’s interests, developing business opportunities, and delivering measurable value. In your day-to-day you will be responsible for: • Helping customers adopt new products and services • Monitoring client relations to ensure smooth progress • Building and cultivating client relationships by understanding their needs and requirements • Developing trust and acting as an ambassador for positive customer experiences • Supervising and ensuring follow-ups on implementation and maintenance of services • Recommending proactive resolutions and optimized support paths to expand client business development • Partnering with service delivery teams to ensure SLA compliance and timely resolution of escalations • Leading small projects, including upgrades and changes • Developing mutually beneficial value offerings between clients and the business • Translating client strategic goals into concrete execution plans for business growth and added value • Reviewing strategic goals and formulating proposals to help customers establish priorities and address gaps in offerings with operations, support, and sales management stakeholders • Establishing and maintaining open and trusting communication with customers to obtain transparent feedback and ensure positive experiences • Evaluating overall performance by defining success and retention metrics for implementation and maintenance of service offerings • Working with the PMO to facilitate the handoff of customers from onboarding to steady-state support • Proactively engaging with customers in support of KPIs What you must have: • Strong track record of building trust with clients and maintaining strong business relationships • Knowledge and understanding of the customer success process • Excellent communication skills (verbal and written) • Experience leading Quarterly Business Reviews (QBRs) and executive-level discussions • In-depth knowledge of diverse business functions and principles (e.g., customer support, finance, operations) • Bachelor’s degree in Business, Communications, or related field • Relevant industry certifications (an asset) • 5+ years of related experience • Experience using sales software applications and CRMs • Proficiency in MS Office products (Excel, Word, Outlook, PowerPoint) • Understanding of technical terminology and concepts • IBM i and MSP knowledge (a plus) • Understanding of SLAs and ITSM ticketing systems (Jira, ServiceNow) • Works with transparency, honesty, and integrity, instilling trust • Strong customer empathy • Ability to work cooperatively with others in a team environment • Adaptability and strong problem-solving skills We are always looking for highly motivated, energetic, creative individuals who work well in a fast-moving team environment and are committed to excellence. WHAT’S IT LIKE TO WORK AT FRESCHE? Visit our Website and Apply Today: https://freschesolutions.com/careers/ FOLLOW US ON: LinkedIn: https://www.linkedin.com/company/fresche-solutions

Develop and deploy AI models for real-time marketing and sales optimization using data from Microsoft Fabric and CRM platforms. | 3-5 years experience in data lakehouse platforms like Microsoft Fabric, AI/ML expertise with Python or R, strong analytical and statistical skills, and excellent communication. | At Fresche Solutions, we offer great work-life balance with flexible hours. You can work anywhere in North America… either from your home or in one of our offices… the decision is up to you.   WHY JOIN FRESCHE? We believe in leading our industry, we believe in innovation, we believe in delighting our customers, guaranteeing their success, and ensuring that 100% of our customers are referenceable. Our distinct company culture makes us a top employer, as well a premiere choice for our customers for the last ten (10) consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to ensuring that the following values are manifested at all levels of our organization. We're seeking a visionary and results-driven Marketing & Sales AI Data Scientist/Analyst to join our team. This is a unique opportunity to move beyond traditional analysis and leverage the power of Artificial Intelligence to build a self-optimizing marketing and sales engine. In this role, you will be the force behind our AI-driven strategies, working within our Microsoft Fabric data lakehouse. You'll use data from Salesforce and HubSpot (experience with these platforms is a plus but not required) to create models that don't just tell us what happened but actively adjust and improve our marketing and sales activities in near-real-time. Your work will directly translate insight into action, continuously optimizing our campaigns and promotions for maximum effectiveness. What You'll Do: • Build AI Models for Real-Time Optimization: Develop, train, and deploy AI models that can analyze our vast marketing and sales data in near real-time. Your models will identify opportunities and anomalies, then automatically trigger adjustments to optimize our campaigns and sales behaviors. • Translate Insight into Action: Go beyond descriptive analytics. Your work will be focused on creating a feedback loop where AI models inform and execute actions that improve performance, such as adjusting ad spend, targeting specific customer segments, or recommending next-best actions for sales reps. • Uncover and Monetize Unique Insights: Use advanced analytics and AI techniques to discover hidden trends and patterns in our customer and campaign data. You'll identify new opportunities for sales promotions and marketing campaigns that have not yet been explored. • Architect Our Data-Driven Future: Work with our data engineering team to ensure our Microsoft Fabric data lakehouse is architected to support real-time data ingestion and high-performance AI model training and inference. • Collaborate and Communicate: Partner with marketing and sales leaders to understand their goals and challenges. You will not only provide insights but also act as a change agent, helping them adopt AI-driven strategies and understand the value of a data-first approach. What We're Looking For: • Experience with Microsoft Fabric, Databricks or Similar Platforms:You have a strong background (3 to 5 years) in data lakehouse architecture and are comfortable working with large, complex datasets. Experience with Microsoft Fabric is highly desirable. • AI/ML Expertise: You have a proven ability to build, train, and deploy machine learning and AI models. You are proficient in a programming language like Python or R and have experience with relevant libraries (e.g., TensorFlow, PyTorch, scikit-learn). • Strong Analytical and Statistical Skills: You are a critical thinker with a solid foundation in statistics and quantitative analysis. You can formulate and test hypotheses, and you understand the principles of A/B testing and experimental design. • Problem-Solving Mindset: You are passionate about using data to solve complex business problems. You thrive on the challenge of building systems that can learn and adapt to changing market conditions. • Communication Skills: You can clearly and persuasively communicate technical concepts and the business value of your work to both technical and non-technical audiences. If you are a talented data scientist who is excited about the intersection of AI, marketing, and sales, and you want to build systems that actively drive business growth, we encourage you to apply. We are always looking for highly motivated, energetic, creative individuals who work well in a fast-moving team environment and are committed to excellence. WHAT’S IT LIKE TO WORK AT FRESCHE? Visit our Website and Apply Today: https://freschesolutions.com/careers/

Develop, train, and deploy AI models for real-time optimization of marketing and sales data. Collaborate with marketing and sales leaders to translate insights into actionable strategies. | Candidates should have 3 to 5 years of experience with data lakehouse architecture and AI/ML expertise. Strong analytical skills and the ability to communicate technical concepts effectively are essential. | At Fresche Solutions, we offer great work-life balance with flexible hours. You can work anywhere in North America… either from your home or in one of our offices… the decision is up to you. WHY JOIN FRESCHE? We believe in leading our industry, we believe in innovation, we believe in delighting our customers, guaranteeing their success, and ensuring that 100% of our customers are referenceable. Our distinct company culture makes us a top employer, as well a premiere choice for our customers for the last ten (10) consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to ensuring that the following values are manifested at all levels of our organization. We're seeking a visionary and results-driven Marketing & Sales AI Data Scientist/Analyst to join our team. This is a unique opportunity to move beyond traditional analysis and leverage the power of Artificial Intelligence to build a self-optimizing marketing and sales engine. In this role, you will be the force behind our AI-driven strategies, working within our Microsoft Fabric data lakehouse. You'll use data from Salesforce and HubSpot (experience with these platforms is a plus but not required) to create models that don't just tell us what happened but actively adjust and improve our marketing and sales activities in near-real-time. Your work will directly translate insight into action, continuously optimizing our campaigns and promotions for maximum effectiveness. What You'll Do: Build AI Models for Real-Time Optimization: Develop, train, and deploy AI models that can analyze our vast marketing and sales data in near real-time. Your models will identify opportunities and anomalies, then automatically trigger adjustments to optimize our campaigns and sales behaviors. Translate Insight into Action: Go beyond descriptive analytics. Your work will be focused on creating a feedback loop where AI models inform and execute actions that improve performance, such as adjusting ad spend, targeting specific customer segments, or recommending next-best actions for sales reps. Uncover and Monetize Unique Insights: Use advanced analytics and AI techniques to discover hidden trends and patterns in our customer and campaign data. You'll identify new opportunities for sales promotions and marketing campaigns that have not yet been explored. Architect Our Data-Driven Future: Work with our data engineering team to ensure our Microsoft Fabric data lakehouse is architected to support real-time data ingestion and high-performance AI model training and inference. Collaborate and Communicate: Partner with marketing and sales leaders to understand their goals and challenges. You will not only provide insights but also act as a change agent, helping them adopt AI-driven strategies and understand the value of a data-first approach. What We're Looking For: Experience with Microsoft Fabric, Databricks or Similar Platforms:You have a strong background (3 to 5 years) in data lakehouse architecture and are comfortable working with large, complex datasets. Experience with Microsoft Fabric is highly desirable. AI/ML Expertise: You have a proven ability to build, train, and deploy machine learning and AI models. You are proficient in a programming language like Python or R and have experience with relevant libraries (e.g., TensorFlow, PyTorch, scikit-learn). Strong Analytical and Statistical Skills: You are a critical thinker with a solid foundation in statistics and quantitative analysis. You can formulate and test hypotheses, and you understand the principles of A/B testing and experimental design. Problem-Solving Mindset: You are passionate about using data to solve complex business problems. You thrive on the challenge of building systems that can learn and adapt to changing market conditions. Communication Skills: You can clearly and persuasively communicate technical concepts and the business value of your work to both technical and non-technical audiences. If you are a talented data scientist who is excited about the intersection of AI, marketing, and sales, and you want to build systems that actively drive business growth, we encourage you to apply. We are always looking for highly motivated, energetic, creative individuals who work well in a fast-moving team environment and are committed to excellence. WHAT’S IT LIKE TO WORK AT FRESCHE? Visit our Website and Apply Today: https://freschesolutions.com/careers/ #LI-Remote