Freed

Manage and expand B2B medical group customer accounts through onboarding, training, support, and identifying expansion opportunities. | 5-8 years managing medium to large customer accounts with strong customer service skills in fast-paced, entrepreneurial environments. | ABOUT FREED: Doctors are overworked, burnt out, and are quitting in masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier. Our first product is an AI scribe that automates medical documentation. In 1 year we: Acquired 15,000 paying and loving clinicians and exceeded $17M ARR Generated 90,000 patient notes daily and over 1 million monthly Made thousands of clinicians happier With the backing of the best VC in the world, we are rapidly expanding our product offering. Patient facing assistant, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians and millions of patients. We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who take care of our health. Expect intense, clinician-focused, and interesting co-workers who want to win. ABOUT THE ROLE As Group Account Manager, you will be responsible for managing and expanding Freed’s growing base of B2B customers. Your portfolio will consist of medical groups of varying size and complexity that are currently subscribed to our core product. Some accounts will be at full capacity, most will not. Your job is to ensure we deliver on Freed’s promise: to be the most clinician friendly company in the world. You’ll be responsible for every aspect of the customer journey: onboarding and training new users, troubleshooting any user issues, addressing technical questions about new or existing features, maintaining a ‘pulse’ on the customer and all key champions from the account (eg, clinical directors, chief medical officers, heads of innovation, etc.), and introducing new products when the time and fit are right. HOW YOU’LL HAVE IMPACT You lead the set-up and execution of a B2B customer management playbook, from onboarding to expansion. You analyze and identify opportunities to proactively reach out to customers to make sure they are getting the most out of our product. You identify and successfully close expansion opportunities. You provide ongoing support to the user base across your portfolio. WHAT YOU’LL BRING 5-8 years of directly relevant experience managing high profile customer accounts. An established ‘toolkit’ for delivering exceptional customer service, especially in a fast-paced, low process, entrepreneurial environment. Core expertise in managing medium to large customer accounts, plus a demonstrated track record of expanding those accounts through deliberate, systematic efforts. High motivation, self direction, and an intrinsic sense of ownership and accountability. An indefatigable spirit that’s equally capable of handling customer delight and dissatisfaction. NICE TO HAVES Previous experience in an early-stage, high growth company. Familiarity with advanced technology and AI-type products and solutions. Previous experience working in a cross-functional, highly collaborative, asynchronous working environment. WHAT WE WILL BRING Competitive salary and equity in a high-growth company Opportunity to make an immediate impact Medical, and dental vision provided for US-based employees Unlimited PTO 401(k) plan to support your long-term financial goals Commuter stipend for our San Francisco based employees

Work with product managers and designers to define the scope of mobile-first functionality for clinicians. Collaborate with other product teams to enhance features in the native mobile app for a consumer-quality experience. | Candidates should have 2+ years of experience with Swift and SwiftUI, along with 5+ years of product engineering experience. A history of consistent top performance and a desire for a mission-driven work culture is also required. | ABOUT FREED: Doctors are overworked, burnt out, and are quitting in masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier. Our first product is an AI scribe that automates medical documentation. Since May of 2023, we have: Acquired 20,000 paying and loving clinicians Generated 70,000 patient notes daily and over 2 million monthly Made thousands of clinicians happier With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day. We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win. With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way. About the Role: We're on the hunt for talented, high-caliber individuals to join our elite team of engineers. As part of our team, you'll play a pivotal role in restoring joy to medicine while pushing the boundaries of what's possible with AI technology. Our engineering culture emphasizes speed, end-to-end ownership, responsibility, and independence, attracting top-tier talent and promoting exceptional performance. How You’ll Have Impact: Work with product managers and designers to define the scope of mobile-first functionality for clinicians. Work with other product teams to bring features to our native mobile app and provide a consumer-quality experience. What You’ll Bring: 2+ years of experience with Swift & SwiftUI. 5+ years of product engineering experience. A history of consistent top performance and a desire for a mission-driven work culture. Nice to Haves: Experience using TypeScript, NodeJS and React. Experience with mobile CI practices and observability infrastructure. What We’ll Bring: Competitive salary and equity in a high-growth company Opportunity to make an immediate impact Medical, dental, and vision coverage Unlimited paid time off Company-sponsored annual retreats 401(k) plan to support your long-term financial goals Commuter stipend for our San Francisco based employees

Lead end-to-end product lifecycle for AI-driven clinician tools, prioritize features based on data and user research, and collaborate with engineering, design, and analytics teams. | 5+ years product management experience with a strong track record of shipping impactful features, ability to translate customer insights into product requirements, and experience working closely with cross-functional teams. | ABOUT FREED: Doctors are overworked, burnt out, and are quitting in masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier. Our first product is an AI scribe that automates medical documentation. Since May of 2023, we have: Acquired 20,000 paying and loving clinicians Generated 70,000 patient notes daily and over 2 million monthly Made thousands of clinicians happier With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day. We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win. With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way. About the Role: We’re looking for an experience product manager to lead development of core product features that clinicians rely on every day. Your mission will be to prioritize, design, and ship solutions that reduce their admin burden with the power of AI. This is a high-impact role, with the opportunity to expand beyond documentation and address other pain points in clinician workflows. How You’ll Have Impact: Own the end-to-end product lifecycle for key features - from discovery through execution Find deep insights from data and clinician research to inform priorities and requirements Translate clinician needs into elegant, practical, and simple product solutions Partner with engineering, design, and analytics to build and refine features clinicians love What You’ll Bring: 5+ years PM experience with a strong track record of shipping impactful features in fast-paced environments Strong product sense, with an ability to define intuitive and effective user experiences Experience running customer discovery and translating insights into product requirements Comfort working with data to evaluate impact and guide iteration Proven success collaborating closely with engineering, design, and GTM team Nice to Haves: Experience in healthcare, AI, or other high-stakes product environments Experience in high-growth startups What We’ll Bring: Competitive salary and equity in a high-growth company Opportunity to make an immediate impact Medical, dental, and vision coverage Unlimited paid time off Company-sponsored annual retreats

The Senior Offline Marketing Manager will drive brand awareness and lead generation through various offline marketing initiatives. This includes planning and executing campaigns across audio, television, print, events, and direct mail. | Candidates should have 7-10 years of experience in offline marketing with a proven track record of success. A player/coach mindset, creative thinking, and a passion for healthcare and technology are essential. | ABOUT FREED: Doctors are overworked, burnt out, and are quitting in masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier. Our first product is an AI scribe that automates medical documentation. Since May of 2023, we have: Acquired 20,000 paying and loving clinicians Generated 70,000 patient notes daily and over 2 million monthly Made thousands of clinicians happier With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day. We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win. With offices in both San Francisco and New York City, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way. ABOUT THE ROLE We are seeking a Senior Offline Marketing Manager to join our team of elite marketers. In this vital role, you will drive brand awareness and lead generation through offline channels. This role requires a highly creative and data-driven individual with a proven track record of success in developing and executing integrated offline marketing campaigns. HOW YOU’LL MAKE AN IMPACT Plan, budget, and execute a wide range of offline marketing initiatives, including but not limited to: Audio/podcasts, television, out-of-home advertising, Print ads (magazines, newsletters), sponsorships in publications, associations, etc. Events and sponsorships: Planning and executing industry conferences in partnership with our B2B marketing leader. Direct mail campaigns: Executing targeted direct mail campaigns, including brochures, flyers, and items, swag, etc. Experiential marketing experiments: Developing and executing creative and cost-effective offline marketing campaigns that are out of the box. We invite you to think differently and be excited by that. Work closely with sales, product, and design teams to ensure alignment of offline marketing efforts with overall business objectives. Monitor key performance indicators (KPIs). Analyze campaign data to identify areas for improvement and optimize future campaigns. Stay informed about the latest offline marketing best practices and technologies. Identify and track competitive marketing to understand where Freed is winning and has open space to experiment more. WHAT YOU'LL BRING 7-10 years of experience in offline marketing or CPG, with a proven track record of success in driving revenue growth. You have a player/coach mindset, with the ability and willingness to start as an IC and grow into leadership roles. You have creative and innovative thinking, with an ability to develop creative and engaging marketing campaigns. You’re data-driven and analytical, with a strong ability to measure and report on marketing performance. A passion for healthcare & technology and a desire to make a positive impact on the industry. WHAT WE’LL BRING Competitive salary and equity in a high-growth company. Opportunity to make an immediate impact. Medical, dental, and vision benefits for US-based employees. Unlimited PTO. Company-sponsored annual retreats.

You will own the strategy, budget, and execution of digital marketing initiatives across key channels. This includes collaborating with agency partners and optimizing campaigns based on data-driven insights. | The ideal candidate will have 7-10 years of digital marketing experience with a proven track record in driving revenue growth. A passion for healthcare and technology, along with strong analytical skills, is essential. | ABOUT FREED: Doctors are overworked, burnt out, and are quitting in masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier. Our first product is an AI scribe that automates medical documentation. Since May of 2023, we have: Acquired 20,000 paying and loving clinicians Generated 70,000 patient notes daily and over 2 million monthly Made thousands of clinicians happier With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day. We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win. With offices in both San Francisco and New York City, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way. ABOUT THE ROLE We are looking for a highly analytical and hands-on Digital Marketing Lead to join our group of elite marketers. This is a foundational role, meaning you'll be a key player in shaping and leading our digital channels. You will be responsible for developing, executing, and optimizing rapid-iteration digital campaigns in close partnership with our agency partners. This role is perfect for a strategic and agile marketer who thrives on data-driven decisions and is excited to build our digital channels from the ground up. HOW YOU’LL MAKE AN IMPACT Strategy & Execution: You'll own the strategy, budget, and execution of our digital marketing initiatives across key channels, including paid social, paid search, digital sponsorships, media buys and digital brand buys Agency Collaboration: You'll work closely with our external agency partners, providing clear direction and leveraging their expertise to ensure our campaigns are aligned with business goals. Rapid Iteration: You’ll design and run rapid-fire tests and iterative campaigns, focusing on learning and optimization to maximize ROI. Data Analysis: You'll be highly focused on monitoring KPIs and analyzing business data to find opportunities for improvement, continually refining our strategy and tactics. Cross-Functional Partnership: You will collaborate with our sales, product, and design teams to ensure our digital marketing efforts are fully integrated with our overall business objectives. Competitive Intelligence: You will stay on top of the latest digital marketing trends and track competitive activity to ensure we're always ahead of the curve. WHAT YOU'LL BRING 7-10 years of experience in digital marketing expertise, with a proven track record of success in driving revenue growth. You have a player/coach mindset, with the ability and willingness to start as an IC and grow into leadership roles. You have creative and innovative thinking, with an ability to develop creative and engaging marketing campaigns. You’re data-driven and analytical, with a strong ability to measure and report on marketing performance. Deep hands-on experience across a variety of paid and organic digital channels (e.g. Google Ads, LinkedIn, Facebook). A passion for healthcare & technology and a desire to make a positive impact on the industry. WHAT WE’LL BRING Competitive salary and equity in a high-growth company. Opportunity to make an immediate impact. Medical, dental, and vision benefits for US-based employees. Unlimited PTO. Company-sponsored annual retreats.

Lead design for core product areas and own the end-to-end user experience. Collaborate closely with engineering, product, and design peers to bring innovative ideas to life. | Candidates should have 5+ years of experience designing and shipping high-impact products. They must be strategic thinkers who can navigate ambiguity and advocate for user needs. | About Freed Doctors are overworked, burnt out, and are quitting in masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier. Our first product is an AI scribe that automates medical documentation. Since May of 2023, we have: Acquired 20,000 paying and loving clinicians Generated 70,000 patient notes daily and over 2 million monthly Made thousands of clinicians happier With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day. We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win. With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way. About the role We’re looking for a Senior Product Designer to help transform how clinicians work. You’ll lead design for core product areas, own the end-to-end user experience, and partner closely with engineering, product, and design peers to bring innovative ideas to life. This role is perfect for someone who is highly autonomous, user centric, and thrives in 0→1 environments. You’ll help us go from fast-moving MVPs to polished, scalable product — all while deeply rooting your work in clinicians needs. What you’ll bring Lead design for core product areas — from problem framing to polished execution Collaborate cross-functionally with a small team of engineering, product, and design peers to shape product strategy and roadmap Bring the clinician voice into the room — through research, usability testing, and systems thinking — and advocate for their needs across product decisions Create intuitive, clean, and thoughtful UI that balances user needs with product complexity Work scrappily when needed, and raise the bar when it matters — sweat the details, but know how to move fast Help us evolve our design system and shape design culture You’ll thrive if you.. Have 5+ years of experience designing and shipping high-impact end-to-end products Can navigate ambiguity and break down complex problems into simple, clear user experiences Are a strategic thinker who can contribute beyond design — to product and business direction You value clarity and precision in both your design and your communication You’re excited about the potential of AI and eager to explore new UX paradigms in AI-first products Thrive in early-stage, fast-moving teams Nice to haves Experience in healthcare is not required, but a passion for healthcare and helping others is a must. Experience working closely with LLMs or AI-driven features What we’ll bring Competitive salary and equity in a high-growth company Opportunity to make an immediate impact Medical, dental, and vision coverage Unlimited paid time off Company-sponsored annual retreats Commuter stipend for our San Francisco based employees

Lead the activation, conversion, and retention efforts for new user onboarding and growth, partnering across teams to design and ship impactful product features. | 5+ years of growth product management experience with strong data analysis skills, familiarity with BI tools, and ability to work cross-functionally in a hybrid startup environment. | ABOUT FREED: Doctors are overworked, burnt out, and are quitting in masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier. Our first product is an AI scribe that automates medical documentation. Since May of 2023, we have: Acquired 20,000 paying and loving clinicians Generated 70,000 patient notes daily and over 2 million monthly Made thousands of clinicians happier With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day. We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win. With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way. About the Role: We’re looking for an experience product manager to lead the activation, conversion, and retention efforts on our Growth pod. Your mission will be to bring Freed to more and more clinicians, and help them to unlock meaningful value from our products by building great early experiences and thoughtful systems to support ongoing and expanded use. This is a high-impact role with the opportunity to shape how clinicians use AI to relieve their admin burden. How You’ll Have Impact: Own the end-to-end product experience for new user onboarding, engagement, and seat expansion Use data, experimentation, and user research to identify high-leverage opportunities to expand to more clinicians and group practices Partner with engineering, design, and analytics to design and ship features that help users quickly find value from our products Partner with finance, sales, and marketing to align and implement complementary product and business strategies What You’ll Bring: 5+ Years growth experience, with a strong track record of delivering high-impact onboarding and growth systems that drive conversion and retention Fluent in growth metrics, funnels, experimentation, and A/B testing Data analysis skills including SQL, familiarity with BI tools, and user behavior tracking Strong product sense, and enjoy building experiences that are intuitive and empowering Excel at working cross-functionally and collaborating with design, engineering, data science, and go-to-market teams Nice to Haves: Experience working within a product-led / sales-assisted growth model Experience in high-growth startups What We’ll Bring: Competitive salary and equity in a high-growth company Opportunity to make an immediate impact Medical, dental, and vision coverage Unlimited paid time off Company-sponsored annual retreats

Take ownership of product features and drive implementation across the components of the software stack. Adapt the latest AI models and techniques to the company's use case. | Candidates should have 5+ years of experience in software engineering and familiarity with AI development tools. A passion for improving the healthcare industry and a history of top performance are essential. | ABOUT FREED Doctors are overworked, burnt out, and are quitting in masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier. Our first product is an AI scribe that automates medical documentation. Since May of 2023, we have: Acquired 20,000 paying and loving clinicians Generated 70,000 patient notes daily and over 2 million monthly Made thousands of clinicians happier With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day. We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win. With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way. ABOUT THE ROLE We're on the hunt for talented, high-caliber individuals who live on the bleeding edge of AI technology. As part of our team, you'll play a pivotal role in restoring joy to medicine while pushing the boundaries of what's possible with AI. Our engineering culture emphasizes speed, end-to-end ownership, responsibility, and independence, attracting top-tier talent and promoting exceptional performance. HOW YOU’LL HAVE IMPACT Full Stack: Take ownership of product features and drive implementation across the components of our software stack. AI First: Adapt the latest AI models (language and speech) and techniques to our use case. You can contribute to any of: model training, fine-tuning, prompt engineering, and optimizing inference for latency and cost. Empowered Teams: Collaborate with team members in a fully remote work environment (work hours are flexible but most of the team is on the west coast). Our teams are autonomous and cross-functional, including Product Management and UX Design. Data-driven: Design experiments to validate product changes and ensure the highest quality of our software. Clinician Obsessed: Have a passion for our mission and dedication to making a positive impact on the healthcare industry. WHAT YOU’LL BRING A history of consistent top performance and a desire for a mission-driven work culture. 5+ years of experience in full-time, post-graduation Software Engineering. Prior experience with evaluations of ML or LLM-based product features, prompt engineering, agent-based approaches, and fine-tuning. Familiarity with using AI for development (e.g. Copilot, ChatGPT, Cursor). Desire to work across the stack on AI features, including frontend, backend, and interactions with LLM and ML models. Location within Pacific, Mountain, or Central time zone. Familiarity with our tech stack is preferred, including React, TypeScript, NodeJS, Azure and SQL. WHAT WE WILL BRING Competitive salary and equity in a high-growth company Opportunity to make an immediate impact Medical, dental, and vision coverage Unlimited paid time off Company-sponsored annual retreats