Freebird

Design and optimize ecommerce user flows, collaborate with cross-functional teams, and iterate based on data and testing. | 5-7+ years in UX or product design with ecommerce experience, proficiency in design tools like Figma, and ability to lead projects end-to-end. | Do you have an eye for crafting ecommerce experiences that convert? Freebird® is a high-growth DTC brand redefining shaving for millions of people. We’ve scaled to 9-figures in revenue, served over 1 million customers, and built a reputation for award-winning products powered by performance-driven creative. This role sits at the heart of our ecommerce engine. As a Senior UX Designer, Ecommerce, you’ll shape how customers discover, evaluate, and purchase our products across web and mobile. Your work will directly impact conversion, retention, and revenue by improving the most critical moments in the shopping journey. You’ll partner closely with Product, Engineering, Growth, and Marketing to turn customer insights and performance data into intuitive, scalable experiences that ship fast and improve continuously. What You’ll Do Design and optimize high-impact ecommerce flows including product discovery, PDPs, checkout, subscriptions, billing, and post-purchase experiences. Use customer research, usability testing, analytics, and experiment results to identify friction and inform design decisions. Lead end-to-end design execution from problem definition through wireframes, prototypes, and final UI. Partner closely with Product and Engineering to ensure designs are feasible, scalable, and ready for development. Collaborate with Growth and Marketing teams to support experimentation, CRO initiatives, and performance-driven design improvements. Design for experimentation, supporting A/B tests and iterating based on real-world performance. Maintain and evolve design systems, components, and patterns to ensure consistency, accessibility, and quality. Provide thoughtful feedback and mentorship to other designers as needed. 5–7+ years of experience in UX, Product Design, or Digital Experience Design, with a strong emphasis on ecommerce or DTC products. Proven track record designing and optimizing high-conversion ecommerce journeys (product discovery, PDPs, checkout, subscriptions, post-purchase). Experience working in data-driven environments, partnering with Product, Engineering, Growth, and Marketing teams. Strong ability to own projects end-to-end, from research and problem definition through execution and iteration in production. Comfort operating in fast-paced, agile environments where speed, quality, and business impact all matter. Proficiency with modern design tools (e.g., Figma), prototyping, usability testing, and design systems. Nice to Have Experience with subscription-based or recurring revenue businesses. Experience contributing to or scaling design systems. Prior experience mentoring designers or leading design initiatives. Remote-first & flexible — work from anywhere with autonomy and trust Competitive comp + performance bonus — earn based on your impact Medical, dental & vision insurance — health coverage for you and your family 401(k) with company match — plan for the long term Unlimited PTO — recharge when needed, no counting days Why Freebird Autonomy + ownership — you’ll have the freedom to make decisions, and drive outcomes No politics, just execution — fast-moving, high-ownership, results-driven culture Make your mark — help scale a 9-figure brand on the verge of global breakout Kind and people-focused culture — we communicate openly, collaborate, and support each other We embrace growth and change, never settle, and continuously improve We move fast, keep it simple, and innovate without fear If you’re part of the design community and love crafting thoughtful, high-impact ecommerce experiences, this role is for you. We’re excited to review portfolios that show strong product thinking, clear problem-solving, and real business impact, especially work across ecommerce, conversion optimization, or subscription flows. Join us and help shape the shopping experiences behind a 9-figure brand, working alongside a team that values craft, collaboration, and continuous improvement.

Owns execution of new product development programs from concept through mass production, managing scope, schedule, risks, and stakeholder communication. | Requires 7-10+ years in consumer electronics or electromechanical product development, proven hardware project leadership, and experience working with ODM/JDM partners. | Freebird is a high-growth DTC brand redefining shaving for millions of people around the world. We’ve scaled to 9-figures in revenue, served over 1 million customers, and built a reputation for high-performance electric shaving kits that deliver real results. As we continue to scale globally, our product pipeline is a critical growth lever. We build complex, high-performance hardware products and bring them to market through close collaboration with Asia-based partners. Our team is lean, fast-moving, and execution-driven—we value ownership, clear thinking, and getting things done. We’re looking for a Sr. Product Development Manager to play a key role in executing the development of our next generation of electric shaving products. The Role As Sr. Product Development Manager, you will own the execution and delivery of next-generation electric shaving products from concept through mass production, working closely with China-based ODM/JDM partners. While overall product strategy and portfolio ownership sit with the Director, you will have meaningful ownership within your programs, translating strategy into shipped products and ensuring disciplined delivery across cost, quality, performance, and timing. This is a remote, senior individual contributor role with success depending on personal ownership, disciplined execution, and the ability to independently drive programs to completion. You will act as the primary product owner for assigned programs, driving decisions, schedules, and outcomes in a lean, execution-focused environment. Success requires strong technical judgment, cross-functional leadership, and comfort collaborating across time zones, including early morning or evening hours to support US and Asia-based teams. What You’ll Do New Product Development & Program Leadership Own execution of new product development programs from concept through mass production and launch Act as the day-to-day project leader, owning scope, schedule, risks, dependencies, and delivery commitments Create and maintain detailed project plans, schedules, and charters defining objectives, milestones, assumptions, constraints, and success metrics Plan, lead, and support major development gates including concept reviews, design freeze, EVT, DVT, PVT, and production release Prepare and deliver executive-ready updates, status reports, risk assessments, decision points, and gate review materials to senior leadership Proactively identify risks across cost, quality, performance, and timing, and drive mitigation plans to closure Product Requirements & Technical Leadership Monitor and analyze the competitive landscape, translating market insights into actionable inputs for product definition Author and maintain clear, structured Product Requirements Documents (PRDs) and supporting specifications Translate consumer, brand, and business requirements into actionable technical requirements for ODM/JDM partners Review and approve key technical and design deliverables, including concepts, CMF proposals, prototypes, and validation builds Lead trade-off decisions balancing cost, performance, quality, schedule, and manufacturability ODM / JDM Partner Collaboration Lead product and technical discussions covering industrial design, mechanical systems, motors, blades/foils, batteries, electronics, waterproofing, and packaging Hold external partners accountable for execution quality, milestone delivery, and performance targets Support supplier RFPs, technical alignment, and partner selection decisions as needed Validation, Quality & Compliance Oversee product validation and verification activities, including safety, reliability, regulatory, and consumer-use testing Partner closely with Quality and Manufacturing teams to drive DFMEA/PFMEA, reliability testing, and corrective actions Commercial & Lifecycle Support Support BOM development, cost modeling, and margin targets in collaboration with Sourcing Contribute to post-launch lifecycle activities including line extensions, refreshes, and cost-down initiatives Analyze field performance, consumer feedback, and returns data to inform continuous product improvement 7–10+ years experience in consumer electronics or electromechanical product development Proven experience leading multiple hardware NPD projects through mass production Strong execution ownership across schedule, deliverables, and risk management Hands-on collaboration with China-based ODM/JDM partners Solid technical fluency across electronics and mechanical assemblies Comfortable reviewing designs, asking critical technical questions, and translating business needs into requirements Proven ability to independently manage complex programs without project support resources Experience working cross-functionally in lean, fast-moving environments Willingness to collaborate across time zones and support Asia-based partners Willingness to travel as needed (typically 10%) High bar for ownership, reliability, and follow-through Nice to Have Direct experience developing electric shavers, trimmers, or grooming appliances Familiarity with blades, foils, motors, wet/dry use cases, and durability requirements Bilingual - English and Mandarin fluency (spoken and written) Autonomy with support — real responsibility paired with strong leadership Remote-first & flexible — work with trust, autonomy, and accountability No politics, just execution — a fast-moving, results-driven culture Make your mark — help scale a 9-figure brand entering its next growth chapter Kind and people-focused — we communicate openly, collaborate deeply, and support one another Growth mindset — we embrace change, never settle, and continuously improve Bias for action — we move fast, keep it simple, and innovate without fear

Lead and develop a large CX team, manage QA and scheduling, optimize support processes, handle escalations, and drive projects to improve customer experience and efficiency. | 3–5 years CX leadership managing 15–30+ agents, experience with Shopify and Gorgias, QA program development, scheduling and SLA tracking, and strong communication and organizational skills. | At Freebird, we create innovative products that simplify daily routines, build confidence, and positively impact lives worldwide. Our mission is to make grooming effortless, enjoyable, and accessible for everyone. We are a bootstrapped, 9-figure brand built on smarter tools, fewer products, and solving real problems for real people. We are not here to add clutter or complexity. Instead, we move fast, learn every day, and build products and experiences that truly make a difference. Our values guide how we work, grow, and win together: 🌱 Embrace Growth and Change 🚀 Never Settle, Always Improve ⚡ Move Fast and Stay Ahead 🧠 Keep it Simple 🤝 Communicate Openly and Collaborate 🙋‍♂️ Ask for Help and Support Each Other 💡 Innovate Without Fear The Role We are looking for a Customer Support Manager to lead, grow, and scale Freebird’s CX team. You will ensure our agents have the tools, processes, and coaching they need to deliver consistent, high-quality support. This role blends leadership and operations. You will own QA, scheduling, and team development while also driving special projects that improve efficiency and customer satisfaction. As both a coach and a collaborator, you will empower agents and team leads to perform at their best while working cross-functionally to evolve our customer experience as Freebird continues to grow. What You Will Do Lead & Develop the Team • Manage and support a team of 20+ agents and 2 Team Leads, fostering accountability and engagement • Provide coaching, feedback, and development opportunities that drive performance • Partner with Team Leads to identify training needs and implement PIPs when necessary Drive Quality & Performance • Help build and manage a QA program with clear scorecards, consistent audits, and actionable coaching • Ensure weekly QA reviews are completed for all agents, and calibrations are completed for Team Leads • Spot recurring issues and collaborate across teams to address root causes Optimize Processes & Tools • Partner with the Director of Customer Support to refine support processes, document SOPs, and maintain accurate knowledge bases • Implement new Gorgias flows, macros, and automation to improve efficiency • Lead projects such as ongoing training programs, automation improvements, streamlining for returns and warranty, and additional as they arise. • Optimize support processes using the resources at hand, while staying flexible in a rapidly evolving environment. Workforce & Capacity Planning • Own scheduling (with TL support), ensuring full coverage and SLA adherence • Monitor productivity, track ticket backlogs, and adjust staffing during peak periods • Report weekly on SLA performance, volume trends, and workload balance Handle Escalations • Serve as the escalation point for complex or high-priority tickets, including outreach to low reviews and product ratings. • Resolve issues with empathy and professionalism, ensuring customer trust and satisfaction • 3–5 years in CX leadership (Manager, Supervisor, or Team Lead) within e-commerce, CPG, subscription services, or a similar high-volume environment. Direct experience managing 15–30+ agents (including offshore/BPO teams) • Hands-on experience with Shopify and Gorgias (minimum 1–2 years). Bonus: familiarity with QA tools like Scorebuddy and workforce tools like Hubstaff • Proven ability to build and run QA programs, create scorecards, and coach for performance improvement • Skilled in scheduling, staffing models, and SLA tracking • Comfortable reporting on CSAT, FRT, Resolution Time, Contact Rate, and Cost per Ticket, and maintaining multiple dashboards. • Strong communicator, highly organized, and passionate about delivering excellent customer experiences This is a chance to take on the challenge of building structure in a fast-growing, bootstrapped 9-figure brand. You’ll have the freedom to explore what world-class support could look like and bring those ideas forward, helping to set the foundation for how Freebird delivers excellent customer service and satisfaction. You will also have the opportunity to create impact beyond day-to-day operations, leading projects that improve efficiency, strengthen our team, and raise the standard. Your contributions will directly shape how our support evolves.

Lead digital product strategy, experimentation, UX improvements, and team management to optimize eCommerce site performance and global expansion. | Requires 5-10 years of DTC eCommerce experience, expertise with Shopify Plus, CRO, UX, and team leadership in a fast-paced startup environment. | Freebird is a high-growth DTC brand on a mission to redefine shaving for millions of people. We've scaled to 9-figures in revenue, serving over 1 million customers with our award-winning electric shaving kits. But we’re just getting started. We're building a fast, confident, experiment-driven team—and we’re looking for a strategic, metrics-obsessed Director of Digital Product & Conversion to help take our site experience, testing program, and global expansion to the next level. The Role This is a high-impact leadership role at the center of Freebird’s growth engine. You’ll own the performance, optimization, and evolution of our eCommerce site—leading all digital product strategy, experimentation, and UX improvements. We’re looking for someone who has direct experience scaling DTC eCommerce brands, ideally from the brand side—building and leading teams across CRO, UX, dev, and site operations. You should have a deep understanding of how to grow conversion, AOV, and LTV through user insights, rapid testing, and smart site strategy—with a strong grasp of the Shopify ecosystem, subscription logic, and global eCommerce infrastructure. You’ll manage a team of CRO strategists, designers, and developers—and ensure we’re testing, learning, and improving the experience for every customer who lands on our site. What You’ll Own Strategy & Roadmap • Own the digital product vision and roadmap, aligning site performance with business goals and revenue targets • Lead and operationalize a high-velocity CRO & experimentation program across all core web experiences • Shape and prioritize the site experience around DTC metrics: conversion rate, AOV, repeat rate, and LTV • Build and scale a dynamic, global DTC experience—ensuring pricing, currencies, shipping, and compliance are market-ready Site Optimization & Experimentation • Drive insight-led, high-velocity A/B testing across landers, PDPs, cart/checkout, upsells, offers, bundles, etc. • Collaborate cross-functionally with Paid Media, Creative, Retention, and Product to test offers, messaging, flows, and incentives • Translate data into clear hypotheses, test briefs, and rapid iterations with measurable business impact Team Leadership • Lead a cross-functional team: CRO Manager, UX/UI Designers, and Full-Stack Developer • Create systems and sprints to prioritize, build, QA, and launch tests and experience upgrades • Develop team members and guide strategy, execution, and learnings across departments Technical & Platform Oversight • Own the Shopify Plus tech stack—ensuring speed, compliance, and integration across apps, subscriptions, localization, and more • Implement and manage tools for personalization, testing, analytics, and site enhancements • Partner with Operations and Product to ensure site reliability, SKU logic, and international features are executed cleanly • Have 5–10 years of experience in DTC eCommerce, with a track record of growing revenue through site optimization and testing • Have brand-side experience leading or building internal eCommerce and CRO teams—or worked deeply with DTC brands at a CRO/Shopify agency • Know Shopify Plus inside and out—apps, checkout flows, subscription logic, localization, and customization • Think like a performance marketer but execute like a product leader—turning data into meaningful site experiences • Are a natural team builder and manager—able to lead cross-functional teams toward rapid, aligned execution • Thrive in a fast-paced, results-driven startup with a strong testing culture What Success Looks Like • You lead a consistent 6–8+ tests/month cadence with measurable improvements to CVR, AOV, and LTV • A/B testing is deeply embedded in the team’s culture and roadmap • You own a clear, prioritized web experience roadmap that’s aligned with business priorities • Our Shopify Plus infrastructure is fast, scalable, compliant, and set up for global growth • You help Freebird deliver a frictionless, high-performing user experience that turns new visitors into lifelong subscribers • Fully Remote Flexibility: Work from wherever you thrive best • Comprehensive Medical Benefits: Premium medical plans designed to support your health and wellness • Competitive Compensation & Bonuses: A strong base salary + performance bonuses tied to impact • 401(k) with Company Match: Helping you plan and save for the long-term • Unlimited PTO: Take the time you need to recharge and show up at your best • Opportunities for Growth: Elevate your career with the chance to scale into a senior leadership position Why Join Freebird? • Be part of a profitable, high-growth DTC brand with real momentum and ambition • Own a critical business function and team with autonomy, support, and resources • Work on a product that solves real problems, delights customers, and scales globally • Join a smart, motivated team obsessed with innovation, experimentation, and impact

Lead digital product strategy, experimentation, UX improvements, and team management to optimize eCommerce site performance and global expansion. | Require 5-10 years DTC eCommerce experience, expertise with Shopify Plus, CRO, UX, and team leadership in a fast-paced startup environment. | Freebird is a high-growth DTC brand on a mission to redefine shaving for millions of people. We've scaled to 9-figures in revenue, serving over 1 million customers with our award-winning electric shaving kits. But we’re just getting started. We're building a fast, confident, experiment-driven team—and we’re looking for a strategic, metrics-obsessed Director of Digital Product & Conversion to help take our site experience, testing program, and global expansion to the next level. The Role This is a high-impact leadership role at the center of Freebird’s growth engine. You’ll own the performance, optimization, and evolution of our eCommerce site—leading all digital product strategy, experimentation, and UX improvements. We’re looking for someone who has direct experience scaling DTC eCommerce brands, ideally from the brand side—building and leading teams across CRO, UX, dev, and site operations. You should have a deep understanding of how to grow conversion, AOV, and LTV through user insights, rapid testing, and smart site strategy—with a strong grasp of the Shopify ecosystem, subscription logic, and global eCommerce infrastructure. You’ll manage a team of CRO strategists, designers, and developers—and ensure we’re testing, learning, and improving the experience for every customer who lands on our site. What You’ll Own Strategy & Roadmap • Own the digital product vision and roadmap, aligning site performance with business goals and revenue targets • Lead and operationalize a high-velocity CRO & experimentation program across all core web experiences • Shape and prioritize the site experience around DTC metrics: conversion rate, AOV, repeat rate, and LTV • Build and scale a dynamic, global DTC experience—ensuring pricing, currencies, shipping, and compliance are market-ready Site Optimization & Experimentation • Drive insight-led, high-velocity A/B testing across landers, PDPs, cart/checkout, upsells, offers, bundles, etc. • Collaborate cross-functionally with Paid Media, Creative, Retention, and Product to test offers, messaging, flows, and incentives • Translate data into clear hypotheses, test briefs, and rapid iterations with measurable business impact Team Leadership • Lead a cross-functional team: CRO Manager, UX/UI Designers, and Full-Stack Developer • Create systems and sprints to prioritize, build, QA, and launch tests and experience upgrades • Develop team members and guide strategy, execution, and learnings across departments Technical & Platform Oversight • Own the Shopify Plus tech stack—ensuring speed, compliance, and integration across apps, subscriptions, localization, and more • Implement and manage tools for personalization, testing, analytics, and site enhancements • Partner with Operations and Product to ensure site reliability, SKU logic, and international features are executed cleanly • Have 5–10 years of experience in DTC eCommerce, with a track record of growing revenue through site optimization and testing • Have brand-side experience leading or building internal eCommerce and CRO teams—or worked deeply with DTC brands at a CRO/Shopify agency • Know Shopify Plus inside and out—apps, checkout flows, subscription logic, localization, and customization • Think like a performance marketer but execute like a product leader—turning data into meaningful site experiences • Are a natural team builder and manager—able to lead cross-functional teams toward rapid, aligned execution • Thrive in a fast-paced, results-driven startup with a strong testing culture What Success Looks Like • You lead a consistent 6–8+ tests/month cadence with measurable improvements to CVR, AOV, and LTV • A/B testing is deeply embedded in the team’s culture and roadmap • You own a clear, prioritized web experience roadmap that’s aligned with business priorities • Our Shopify Plus infrastructure is fast, scalable, compliant, and set up for global growth • You help Freebird deliver a frictionless, high-performing user experience that turns new visitors into lifelong subscribers • Fully Remote Flexibility: Work from wherever you thrive best • Comprehensive Medical Benefits: Premium medical plans designed to support your health and wellness • Competitive Compensation & Bonuses: A strong base salary + performance bonuses tied to impact • 401(k) with Company Match: Helping you plan and save for the long-term • Unlimited PTO: Take the time you need to recharge and show up at your best • Opportunities for Growth: Elevate your career with the chance to scale into a senior leadership position Why Join Freebird? • Be part of a profitable, high-growth DTC brand with real momentum and ambition • Own a critical business function and team with autonomy, support, and resources • Work on a product that solves real problems, delights customers, and scales globally • Join a smart, motivated team obsessed with innovation, experimentation, and impact