FourKites

Own and manage the success of large enterprise accounts, serve as a trusted advisor to executive stakeholders, and lead value realization and growth initiatives. | Extensive experience in managing complex enterprise B2B SaaS accounts, strong communication and strategic skills, and ability to influence at senior levels. | At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership. The Principal Customer Success Manager (CSM) is a strategic, senior individual contributor role responsible for owning FourKites’ most complex, high-value enterprise accounts. This role is designed for CSMs who operate as trusted advisors to executive stakeholders, influence product direction, and set the bar for customer success excellence across the organization. You will work with customers operating at global scale, managing multi-stakeholder relationships, complex deployments, and high-impact outcomes tied directly to customer value realization, retention, and expansion. What you'll be doing Strategic Customer Ownership Own end-to-end success for a portfolio of FourKites’ largest and most strategic enterprise customers (often global, multi-region accounts). Serve as the primary strategic advisor to senior customer stakeholders (C-suite, VP and Director levels). Drive long-term success plans aligned to customer business goals, supply chain strategy, and FourKites’ platform capabilities. Value Realization & Outcomes Lead value realization efforts by defining, measuring, and communicating business impact (ROI, operational KPIs, and executive-level outcomes). Ensure customers are fully leveraging advanced platform capabilities and new product innovations. Partner with Product, Solutions, Support and Engineering teams to address complex use cases and influence roadmap priorities. Retention, Growth & Risk Management Own account health, renewals, and expansion in partnership with Account Management and Sales. Proactively identify risk signals and lead mitigation strategies across complex stakeholder environments. Identify expansion opportunities through consultative insights and deep understanding of customer operations. Cross-Functional Leadership Act as a senior voice of the customer internally, influencing product decisions, support priorities, and go-to-market strategy. Lead complex internal account teams, aligning stakeholders across Product, Engineering, Support, Sales, and Leadership. Mentor and coach Senior CSMs, serving as a role model for best practices, executive presence, and strategic thinking. Thought Leadership & Scale Contribute to defining Customer Success frameworks, playbooks, and best practices for enterprise and strategic accounts. Support onboarding and enablement of new CSMs through shadowing, coaching, and knowledge sharing. Represent Customer Success in internal forums and, when needed, customer executive briefings and industry events. About the team: The FourKites Customer Success Team owns the overall customer relationship. The team’s goal is to provide our customers the best experience and business consultancy. We provide best practices and thought leadership to help our customers recognize business value and prove ROI. Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites. Who you are 8–12+ years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles. Proven experience managing large, complex enterprise or strategic accounts in a B2B SaaS environment. Strong understanding of enterprise software, data-driven platforms, and complex implementations. Demonstrated success engaging with senior executives and influencing outcomes without formal authority. Solid problem‑solving and expectation management skills Excellent communication, executive presence, and storytelling skills, with ability to explain complex concepts to both technical and non‑technical audiences. Ability to navigate ambiguity, manage multiple priorities/ projects and customer relationships simultaneously, and operate at both strategic and tactical levels. Preferred Experience in supply chain, logistics, transportation, or operations-focused technology platforms Experience in AI/ML, workflow automation highly advantageous Experience working with global customers across multiple regions and time zones. Background in consulting, operations, or analytics-driven roles. Prior experience mentoring or coaching CSMs without direct people management. What Success Looks Like Customers view you as a trusted advisor and strategic partner. High retention and expansion across your portfolio of strategic accounts. Clear, measurable business value delivered and articulated to executive stakeholders. Positive influence on Customer Success maturity, standards, and culture at FourKites. We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out! Who we are: FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. (Include the relevant privacy notice) Benefits: Medical, Dental & Vision benefits start on first day of employment Health Savings Account employer contribution Medical and Dependent Care FSA Supplemental insurance for Accident and Critical Illness expense reimbursement Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health 401k Retirement savings employer match Bonus and incentive compensation as well as employee stock option program Employer paid life insurance and short term disability insurance 20 PTO days, 5 recharge days, 2 volunteer days Up to 16 weeks of parental leave for birthing parents, fully paid Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid) Technology reimbursement Commuter benefits for in office employees (Chicago) Annual Wellness Stipend Ongoing learning & development opportunities FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Leading enterprise SaaS implementations, managing stakeholder relationships, and ensuring successful platform adoption. | 4+ years of SaaS implementation experience, ability to manage complex projects, and strong communication skills with technical and business stakeholders. | At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments. You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes. Impact & Scope: Each implementation you lead directly enhances supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks. What you’ll be doing: Core Responsibilities You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success About the team: The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. We take pride in solving complex, real-world problems together—supporting one another across time zones, sharing learnings openly, and celebrating wins big and small. This team is empowering by design: you’ll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other. Who you are: You have 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion You're genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success You have proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures You excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments You have the analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities You have a track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail You can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success You have proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus) You're committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness You're able and willing to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel) We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out! Who we are: FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. (Include the relevant privacy notice) Benefits offered in the US Medical, Dental & Vision benefits start on first day of employment Health Savings Account employer contribution Medical and Dependent Care FSA Supplemental insurance for Accident and Critical Illness expense reimbursement Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health 401k Retirement savings employer match Bonus and incentive compensation as well as employee stock option program Employer paid life insurance and short term disability insurance 20 PTO days, 5 recharge days, 2 volunteer days Up to 16 weeks of parental leave for birthing parents, fully paid Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid) Technology reimbursement Commuter benefits for in office employees (Chicago) Annual Wellness Stipend Ongoing learning & development opportunities FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Leading and scaling a global professional services organization to deliver complex enterprise supply chain implementations and AI solutions. | Extensive experience in enterprise system implementations, supply chain domain expertise, leadership of global teams, and P&L management. | At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. We're seeking a transformational Vice President of Professional Services to build and lead our global professional services organization during a pivotal moment in our evolution. You'll create and scale a world-class team that delivers complex enterprise implementations spanning Order Visibility, Inventory Visibility, Transportation Management, and increasingly sophisticated AI-powered automation capabilities for Global 1000 companies. Your team will manage end-to-end implementations involving multi-system integrations (ERP, OMS, WMS, TMS, YMS), AI feature deployments, and comprehensive change management—breaking down enterprise silos to create unified supply chain visibility and intelligent decision-making. This includes leading a team of Implementation and Project Managers who orchestrate complete order-to-delivery transformations. This is a strategic leadership position reporting to the President of Product, Technology, and Operations, with accountability for service delivery excellence, team performance, and P&L outcomes. This reporting relationship ensures tight alignment between product capabilities, technical architecture, and service delivery execution—critical as we navigate the complexity of implementing AI-powered solutions alongside traditional enterprise integrations. What you'll be doing: Service Delivery & Financial Performance Drive time-to-value and value realization KPIs across complex enterprise implementations involving ERP systems (SAP, Oracle, Blue Yonder, Manhattan), order management, inventory optimization, and AI-powered automation Own P&L accountability for the professional services organization, balancing growth investment with operational efficiency as we scale both traditional and AI implementation capabilities Establish delivery standards for multi-system integrations and AI deployments that consistently exceed customer expectations while maintaining healthy margins Partner closely with Product and Engineering to translate implementation feedback into product enhancements and ensure service delivery readiness for new capabilities Strategic Leadership Build comprehensive services strategy covering traditional implementations (Order Visibility, Inventory Visibility, Transportation Management) and emerging AI capabilities (agentic automation, intelligent exception management, predictive optimization) Develop scalable delivery methodologies for complex enterprise transformations that span order-to-cash and procure-to-pay processes across multiple supply chain systems Collaborate with Product, Engineering, Sales, and Customer Success to ensure seamless customer journeys and create feedback loops that inform product roadmap priorities Establish strategic partnerships with implementation partners and system integrators to extend delivery capacity across regions and technical domains Organizational Development Build and scale specialized teams including Implementation Managers (orchestrating complete enterprise transformations), Integration Specialists (managing technical integrations), and Solution Architects Recruit talent with diverse skill sets spanning supply chain domain expertise, enterprise ERP implementation experience, AI/ML technical capabilities, and change management proficiency Create career progression paths that reflect evolution from traditional implementations to AI-centric deployments Foster high-performance culture focused on customer outcomes, technical innovation, cross-functional collaboration, and continuous learning Operational Excellence Implement standardized delivery frameworks covering discovery, requirements, design, configuration, integration validation, UAT, training, go-live, and hypercare—adapted for both traditional and AI implementations Establish metrics measuring implementation success, AI adoption rates, data quality, integration performance, customer satisfaction, and business outcome attribution Drive continuous improvement based on project retrospectives, customer feedback, and evolving product capabilities Create best practices for complex enterprise integrations, AI change management, multi-stakeholder coordination, and value realization reporting About the Team The Professional Services team sits at the center of FourKites’ enterprise transformation journey, partnering with Global 1000 customers to deliver end-to-end supply chain visibility and intelligent automation. The team leads complex, multi-system implementations spanning ERP, OMS, WMS, TMS, and AI-powered capabilities—turning product innovation into real-world business outcomes. Working in close alignment with Product, Engineering, and Customer Success, the team breaks down enterprise silos to enable unified data, smarter decisions, and faster time-to-value. As FourKites evolves toward AI-first solutions, this team plays a critical role in scaling delivery excellence and driving measurable customer impact globally. Who you are: Experience & Leadership 12+ years in professional services leadership, including at least 5 years leading global services organizations at VP or SVP level in enterprise software Proven track record implementing complex ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan) or supply chain platforms with understanding of Order Management, Inventory Management, WMS, and/or TMS Experience managing P&L with demonstrated ability to meet/exceed financial targets while investing in team capability development Technical & Services Expertise Deep expertise in enterprise implementation methodologies including multi-system integrations across ERP, OMS, WMS, TMS environments with strong understanding of supply chain operations (order-to-cash, procure-to-pay, inventory optimization, logistics execution) Experience leading teams through AI, machine learning, or automation implementations in enterprise contexts Track record creating repeatable delivery methodologies that reduce time-to-value and costs while maintaining quality Strategic & Communication Skills Exceptional cross-functional collaboration with Product, Engineering, Data Science, Sales, and Customer Success teams, with ability to influence technical roadmaps based on implementation insights Outstanding executive presence with ability to present to C-level stakeholders on implementation strategy, AI value propositions, and business outcomes Experience driving organizational change in fast-paced, growth-stage environments with comfort navigating ambiguity and rapid iteration Required Industry Experience Supply chain, logistics, or transportation industry experience required Background in order management, inventory management, warehouse operations, or transportation management Understanding of supply chain visibility, real-time tracking, or AI-powered supply chain optimization solutions Additional qualification: You've led services organizations through major technology transformations involving both traditional enterprise systems and emerging AI capabilities You understand the unique challenges of implementing solutions that span multiple enterprise systems (ERP, OMS, WMS, TMS) and can architect delivery approaches that manage this complexity You're excited about AI's potential to transform supply chain operations and can build teams that implement these capabilities while managing customer change management You see services as strategic—informing product development through implementation insights, not just executing deployments You balance technical depth with business acumen, understanding both integration architecture and supply chain business processes You thrive in environments requiring close collaboration with Product and Engineering leadership Travel Requirement: Up to 25% Location: Chicago (preferred), with flexibility for exceptional candidates in other major US markets We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out! Who we are: FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. (Include the relevant privacy notice) Benefits offered in the US Medical, Dental & Vision benefits start on first day of employment Health Savings Account employer contribution Medical and Dependent Care FSA Supplemental insurance for Accident and Critical Illness expense reimbursement Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health 401k Retirement savings employer match Bonus and incentive compensation as well as employee stock option program Employer paid life insurance and short term disability insurance 20 PTO days, 5 recharge days, 2 volunteer days Up to 16 weeks of parental leave for birthing parents, fully paid Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid) Technology reimbursement Commuter benefits for in office employees (Chicago based) Annual Wellness Stipend Ongoing learning & development opportunities FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Lead and scale a global professional services organization delivering complex enterprise supply chain implementations with AI capabilities. | Over 12 years in professional services leadership, with deep expertise in enterprise supply chain systems, AI/ML, and managing P&L in a global context. | At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. We're seeking a transformational Vice President of Professional Services to build and lead our global professional services organization during a pivotal moment in our evolution. You'll create and scale a world-class team that delivers complex enterprise implementations spanning Order Visibility, Inventory Visibility, Transportation Management, and increasingly sophisticated AI-powered automation capabilities for Global 1000 companies. Your team will manage end-to-end implementations involving multi-system integrations (ERP, OMS, WMS, TMS, YMS), AI feature deployments, and comprehensive change management—breaking down enterprise silos to create unified supply chain visibility and intelligent decision-making. This includes leading a team of Implementation and Project Managers who orchestrate complete order-to-delivery transformations. This is a strategic leadership position reporting to the President of Product, Technology, and Operations, with accountability for service delivery excellence, team performance, and P&L outcomes. This reporting relationship ensures tight alignment between product capabilities, technical architecture, and service delivery execution—critical as we navigate the complexity of implementing AI-powered solutions alongside traditional enterprise integrations. What you'll be doing: Service Delivery & Financial Performance • Drive time-to-value and value realization KPIs across complex enterprise implementations involving ERP systems (SAP, Oracle, Blue Yonder, Manhattan), order management, inventory optimization, and AI-powered automation • Own P&L accountability for the professional services organization, balancing growth investment with operational efficiency as we scale both traditional and AI implementation capabilities • Establish delivery standards for multi-system integrations and AI deployments that consistently exceed customer expectations while maintaining healthy margins • Partner closely with Product and Engineering to translate implementation feedback into product enhancements and ensure service delivery readiness for new capabilities Strategic Leadership • Build comprehensive services strategy covering traditional implementations (Order Visibility, Inventory Visibility, Transportation Management) and emerging AI capabilities (agentic automation, intelligent exception management, predictive optimization) • Develop scalable delivery methodologies for complex enterprise transformations that span order-to-cash and procure-to-pay processes across multiple supply chain systems • Collaborate with Product, Engineering, Sales, and Customer Success to ensure seamless customer journeys and create feedback loops that inform product roadmap priorities • Establish strategic partnerships with implementation partners and system integrators to extend delivery capacity across regions and technical domains Organizational Development • Build and scale specialized teams including Implementation Managers (orchestrating complete enterprise transformations), Integration Specialists (managing technical integrations), and Solution Architects • Recruit talent with diverse skill sets spanning supply chain domain expertise, enterprise ERP implementation experience, AI/ML technical capabilities, and change management proficiency • Create career progression paths that reflect evolution from traditional implementations to AI-centric deployments • Foster high-performance culture focused on customer outcomes, technical innovation, cross-functional collaboration, and continuous learning Operational Excellence • Implement standardized delivery frameworks covering discovery, requirements, design, configuration, integration validation, UAT, training, go-live, and hypercare—adapted for both traditional and AI implementations • Establish metrics measuring implementation success, AI adoption rates, data quality, integration performance, customer satisfaction, and business outcome attribution • Drive continuous improvement based on project retrospectives, customer feedback, and evolving product capabilities • Create best practices for complex enterprise integrations, AI change management, multi-stakeholder coordination, and value realization reporting About the Team The Professional Services team sits at the center of FourKites' enterprise transformation journey, partnering with Global 1000 customers to deliver end-to-end supply chain visibility and intelligent automation. The team leads complex, multi-system implementations spanning ERP, OMS, WMS, TMS, and AI-powered capabilities—turning product innovation into real-world business outcomes. Working in close alignment with Product, Engineering, and Customer Success, the team breaks down enterprise silos to enable unified data, smarter decisions, and faster time-to-value. As FourKites evolves toward AI-first solutions, this team plays a critical role in scaling delivery excellence and driving measurable customer impact globally. Who you are: Experience & Leadership • 12+ years in professional services leadership, including at least 5 years leading global services organizations at VP or SVP level in enterprise software • Proven track record implementing complex ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan) or supply chain platforms with understanding of Order Management, Inventory Management, WMS, and/or TMS • Experience managing P&L with demonstrated ability to meet/exceed financial targets while investing in team capability development Technical & Services Expertise • Deep expertise in enterprise implementation methodologies including multi-system integrations across ERP, OMS, WMS, TMS environments with strong understanding of supply chain operations (order-to-cash, procure-to-pay, inventory optimization, logistics execution) • Experience leading teams through AI, machine learning, or automation implementations in enterprise contexts • Track record creating repeatable delivery methodologies that reduce time-to-value and costs while maintaining quality Strategic & Communication Skills • Exceptional cross-functional collaboration with Product, Engineering, Data Science, Sales, and Customer Success teams, with ability to influence technical roadmaps based on implementation insights • Outstanding executive presence with ability to present to C-level stakeholders on implementation strategy, AI value propositions, and business outcomes • Experience driving organizational change in fast-paced, growth-stage environments with comfort navigating ambiguity and rapid iteration Required Industry Experience • Supply chain, logistics, or transportation industry experience required • Background in order management, inventory management, warehouse operations, or transportation management • Understanding of supply chain visibility, real-time tracking, or AI-powered supply chain optimization solutions Additional qualification: • You've led services organizations through major technology transformations involving both traditional enterprise systems and emerging AI capabilities • You understand the unique challenges of implementing solutions that span multiple enterprise systems (ERP, OMS, WMS, TMS) and can architect delivery approaches that manage this complexity • You're excited about AI's potential to transform supply chain operations and can build teams that implement these capabilities while managing customer change management • You see services as strategic—informing product development through implementation insights, not just executing deployments • You balance technical depth with business acumen, understanding both integration architecture and supply chain business processes • You thrive in environments requiring close collaboration with Product and Engineering leadership Travel Requirement: Up to 25% Location: Chicago (preferred), with flexibility for exceptional candidates in other major US markets We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out! Who we are: FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. (Include the relevant privacy notice) Benefits offered in the US • Medical, Dental & Vision benefits start on first day of employment • * Health Savings Account employer contribution • Medical and Dependent Care FSA • Supplemental insurance for Accident and Critical Illness expense reimbursement • Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health • 401k Retirement savings employer match • Bonus and incentive compensation as well as employee stock option program • Employer paid life insurance and short term disability insurance • 20 PTO days, 5 recharge days, 2 volunteer days • * Up to 16 weeks of parental leave for birthing parents, fully paid • Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid) • Technology reimbursement • Commuter benefits for in office employees (Chicago based) • Annual Wellness Stipend • Ongoing learning & development opportunities FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.