Foundever

Develop and execute strategies to acquire new enterprise clients, manage sales pipeline, lead proposal responses, and negotiate contracts in the customer experience outsourcing industry. | 5-7+ years of proven sales experience in enterprise CX or BPO verticals, strong industry knowledge, excellent communication skills, and ability to travel up to 50%. | Job Description: About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever® combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. • Winner of Comparably’ s Award for Best Global Culture in 2024, 2023, 2022 and 2021 • Gold Stevie Award Winner for Great Employers in 2024 and 2022 • We foster an exciting culture of creativity, connection, and commitment Read more about our culture: Foundever® Stories - These are the stories of our people. Job Summary As the VP of Business Development at Foundever®, you will play a pivotal role in prospecting and acquiring new Enterprise clients. This position offers a unique opportunity to leverage our expansive global presence across 45 countries to drive significant business growth. You will develop and present business cases that showcase our outsourcing CCaaS capabilities in domestic, offshore, and nearshore contact center and customer experience delivery. Your expertise will not only contribute to acquiring new logo clients but also to enhancing our position as a leader in the industry. Primary Job Responsibilities • Develop client-specific and vertical strategies to win new business (logos) in Enterprise space. • Generating leads and proactively prospecting and identifying new business (logo) opportunities leveraging social selling techniques, industry contacts focusing on core BPO and CX engagements. • Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, customer experience challenges and offer solutions utilizing persuasive and effective sales strategies. • Manage a sales pipeline, ensuring consistent progress and achievement of sales targets. • Leading the preparation and submission of responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), collaborating with internal teams to develop compelling proposals that address clients needs. • Staying informed about market trends and competitor activities. • Leading negotiations to secure new business, ensuring favorable terms and conditions while adhering to organization policies and requirements. Qualifications • Bachelor’s degree or equivalent mix of education and work experience. • 5-7+ years of sales experience; a thought leader in their vertical. • Proven sales performance; understand key players and trends, familiar with client pain points and solutions. • Strong grasp of vertical specifics, including regulatory or market dynamics. • Extensive network within the vertical, understands competitive landscape and can navigate complex sales cycles. • Deep industry knowledge, including trends and forecasts; actively contributes to strategic discussions and solutions for clients. • Developed innovative strategies or solutions that significantly impacted the vertical and client. • Deep understanding of contact center operations and strategies for achieving key performance metrics in an enterprise sales role. • Recognized by peers and clients as an industry expert; speaks at conferences- a plus. • Possess excellent verbal and written communication skills, with the ability to articulate complex ideas and proposals effectively to diverse audiences. • Collaborate effectively in cross-functions teams and contribute to a positive team culture. • Ability to travel domestically and internationally up to 50%. Pre Employment Requirements Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 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Lead Keycloak IAM and Software Factory initiatives including infrastructure automation, CI/CD pipeline improvements, AWS deployment optimization, and architectural governance. | At least 3 years hands-on Keycloak IAM, Gitlab CI/CD, Java Spring Boot experience, 2+ years Kubernetes/EKS and AWS, strong microservices and cloud native design skills, and fluent English. | We are seeking a hands-on Software Architect to lead our Keycloak identity management and Software Factory initiatives in a dynamic AWS environment within our Software R&D architecture team. This role offers fully Remote working, the sucessful candidate will be based in either Poland, India or Colombia. Keycloak IAM • Design and implement infrastructure-as-code (IaC) solutions using Terraform and Git-driven configurations to automate Keycloak realm setups, client configurations, and user management • Lead the expansion and integration of Keycloak IAM across all our products, ensuring robust authentication (and authorization in the future) • Provide deep technical expertise and guidance on Keycloak configuration, customization, deployment and scalability • Implement comprehensive monitoring and observability for Keycloak, leveraging metrics, logging, and alerting to ensure reliability and quick incident response Software Factory • Lead the stabilization, review, simplification, and improvement of our common Gitlab CI/CD pipelines, supporting both Java and Python projects • Work closely with our DevOps team to optimize infrastructure and deployment processes in an AWS environment (EKS via ArgoCD, images in Harbor) • Actively enhance and modernize our common technical base—including a Gradle catalog, shared libraries, a bootstrap project, and standardized configurations—to accelerate microservice development, improve maintainability, and make the developer experience more efficient Architecture & Guidelines • Define and enforce architectural principles, coding guidelines, and best practices for software development, ensuring consistency and scalability across our products • Provide guidance and support to development teams on technical challenges, conduct design reviews, document best practices, conduct training sessions, and organize events to share knowledge and expertise • Explore and evaluate emerging technologies, frameworks, and architectural patterns to improve efficiency, security, reliability, and performance Skills And Qualifications • Deep knowledge of authentication and authorization protocols, including OAuth2, OIDC, SAML, and their practical application in securing microservices and multi-tenant architectures (at least 3 years) • Extensive hands-on experience with Keycloak IAM, including configuration, customization through extensions, and deployment (at least 3 years) • Strong experience with Gitlab CI/CD pipelines and DevOps automation (at least 3 years) • Proven expertise in designing and implementing microservices and common components (at least 4 years) • Deep understanding of Kubernetes (EKS), ArgoCD, Helm charts and containerization using Docker and Harbor (at least 2 years) • Solid experience with AWS cloud services and infrastructure (at least 2 years) • Extensive experience with Java and Spring Boot, with a strong understanding of Spring and Gradle (at least 3 years) • Detailed understanding of Twelve Factor Application principles and Cloud Native application design • Experience building multi-tenant SaaS applications at scale • Strong experience in testing practices, including unit testing, integration testing, and system testing, ensuring software quality and reliability • Strong communication and collaboration skills • B2 level minimum in written and spoken English. • Bonus : Experience with Python Tech Stack • Keycloak IAM • Gitlab • Sonar • Java, Spring (SpringBoot), Gradle • AWS (EKS, RDS, S3, etc.) • EKS / ArgoCD / Helm / Harbor • Vault • Docker • Gatling • Grafana • (Python) About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.