Forward Financing

Lead and develop security engineering team, act as senior Incident Commander, drive AI security strategy, and conduct cybersecurity risk assessments. | 7+ years in detection engineering or security operations with team leadership and scripting skills in Python, Ruby, or Go. | Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. As Manager, Security Operations, you will defend our infrastructure, SaaS, and endpoints by hiring, growing, and developing a team of high-quality security engineers. You will collaborate closely with cross-functional technical teams, AppSec, and executive stakeholders to advance our AI security strategy and build robust detection controls. You will be the point person to lead incident response as senior Incident Commander, drive cybersecurity risk assessments, and maintain a seamless, hardened security posture against real-world adversaries. In this role you will: Hire, grow, and develop a team of high-quality security engineers to defend our endpoints, SaaS estate, and infrastructure against real-world adversaries. Own the security of our corporate systems (SaaS applications and endpoints) including configuration hardening and vulnerability/patch oversight. Lead security operations and incident response, acting as senior Incident Commander for the Security Incident Response Team (SIRT). Own and tune our detection and response funnel and our CrowdStrike detection platform. Build and maintain detection coverage across endpoint, SaaS, and identity signals; audit/usage logs, egress-proxy traffic, DLP events, and access trails. Partner with other teams to build controls to contain external exposure: network allowlists, egress proxy, and proxy-level DLP. Partner with AppSec on detection opportunities surfaced by pentesting. Set quality and coverage standards for detection and response and own reporting on these metrics Conduct ongoing enterprise-wide cybersecurity risk assessments across infrastructure, endpoints, applications and business processes Own AI security as a zero-to-one build: build upon our existing detection tooling/response processes and execute our hiring plan to build the specialized team needed to keep pace with Forward's AI deployment Why you should apply: Make a real difference in our security posture by driving the advancement of our AI security strategy. While this isn't a zero-to-one build from the ground up, you will have the opportunity to make a tangible impact by evolving detection and response processes to defend our critical infrastructure. Make a high-impact, hands-on impact: You will have the unique opportunity to lead the advancement of our AI security strategy, evolving our detection tooling and response processes to stay ahead of emerging threats, while owning and tuning our detection/response funnel to defend a critical fintech infrastructure against real-world adversaries. Flexibility is a top priority: Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both) with flexible hours. Role Requirements: 7 or more years in detection engineering, security operations, or incident response, including team leadership. Deep familiarity with adversary TTPs (MITRE ATT&CK), event correlation, and high-signal detection design. Hands-on experience with EDR/SIEM platforms and detection-as-code practices. Incident command experience: triage, containment, forensics, and stakeholder communication under pressure. Experience securing SaaS environments and endpoint fleets — configuration management, access governance, and vulnerability/patch management. Ability to communicate risk and priorities crisply to engineers and executives. Cloud control-plane monitoring and identity threat detection (AWS). Scripting/automation in Python, Ruby, or Go. Typically has a Bachelor's Degree in Computer Science or equivalent technical degree, or equivalent industry experience. Experience with SaaS security posture management (SSPM) or CASB tooling. It would be nice if you also had: Experience with Gen-AI triage or LLM-as-Judge patterns in production. CISSP and/or CISM certification Red-team exposure — you think like an attacker. Compensation: Annual Salary: $172,000 - $237,000 USD Annual Bonus: You have the potential to earn an additional 12% annual bonus. At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture. Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role. Total Rewards: Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match. Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations. When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! Our Culture: The Forward Compass The Forward Compass is the standard we hold for ourselves and one another—guiding how we lead, collaborate, and show up every day to move in the same direction. Back the Builders: We are wired to fuel customer progress, not just provide support. Rooted in People: We create an environment that balances deep connection with the extreme ownership and honesty required to reach our highest potential. Flying V: We move through coordinated effort with speed and urgency to achieve what no individual could do alone. Always Forward, Never Finished: We pursue growth with a relentless drive that keeps us ahead of the competition. About Us: Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most. Since 2012, Forward has expanded access to capital by providing over $4.8 billion in funding to more than 92,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive. U.S. Equal Opportunity Employment Information Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive. California Employee Privacy Policy

Design and maintain scalable dimensional data models and semantic layers for organizational data truth. | 4+ years in analytics or data engineering with advanced SQL and dbt experience, plus cloud data warehouse expertise. | Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. The Analytics Engineering team at Forward plays a central role in our Data ecosystem, partnering with technical and business stakeholders to convert raw data into trusted, AI-ready insights. Our team builds and optimizes data infrastructure, designs the data models and semantic layer that power Forward's source of truth, and develops the pipelines that fuel business intelligence, advanced analytics, predictive modeling, and the next generation of AI-driven experiences at the company. As a Senior Analytics Engineer, you will design, build, and maintain the data models and semantic layer that power Forward - collaborating with Data Engineering, Data Science, DevOps, Business Intelligence, and Product. You'll help shape and operate our modern analytics platform (dbt, Fivetran, Snowflake, Datafold, Tableau) and play a direct role in building the AI-ready data foundation that supports Snowflake Intelligence, agent-based use cases, and machine learning at Forward - delivering high-quality data products that drive innovation and informed decision-making across the organization. In This Role You Will: Design, develop, and optimize scalable dimensional data models and marts using dbt Build and extend Forward's semantic layer and metrics standards so key business KPIs are defined once, governed clearly, and consumed consistently across dashboards, models, AI agents, and downstream products Help deliver the data foundation that powers AI at Forward - contributing the high-quality models, metadata, and governance that make Snowflake Intelligence and other AI/agent use cases trustworthy and production-ready Advance Forward's data centralization vision by collaborating across BI, Data Science, Data Engineering, and Product to consolidate sources of truth and eliminate fragmented business logic Act as the primary liaison with the Data Science team to translate features into production-ready data variables required for training and validating predictive models Collaborate closely with the Data Engineering team to ensure the robust, reliable deployment and orchestration of data variables that feed production machine learning models Partner with the Core Technology teams on internal application schema changes and data migrations, ensuring rigorous data accuracy validation and maintaining minimal disruption to downstream analytical models Collaborate with the DevOps team to monitor, maintain, and contribute to our independent, high-performance streaming pipelines tailored for real-time analytics use cases Elevate team code quality by serving as a technical reviewer for Analytics team pull requests, coaching junior members, and enforcing strict adherence to internal standards for style, maintainability, performance, and modern best practices Evaluate, integrate, and operationalize high-value third-party data sources to strategically enrich and expand the overall data ecosystem Champion data governance and quality across the data platform - including automated dbt tests, thorough data cataloging, lineage, and compliance with security and regulatory standards - so stakeholders and AI systems can both rely on the numbers Role Requirements: (Even if you don't check every box, but see yourself contributing, please apply.) 4+ years of experience in Analytics Engineering, Data Engineering, or Business Intelligence 2+ years of hands-on experience developing and maintaining production-level data transformation pipelines using dbt or equivalent scripting experience in Python 2+ years of experience with a cloud-based data warehouse such as Snowflake or Redshift Advanced proficiency in SQL and dimensional data modeling, with a track record of building models that are durable, well-tested, and easy for downstream consumers to use Demonstrated strong ability to quickly translate complex business needs and ambiguous requirements into robust, scalable technical data solutions Bonus Qualifications: Hands-on experience with Python for data scripting, automation, or predictive modeling support Experience designing or contributing to a semantic layer / metrics layer that serves as an organizational source of truth Experience building data products that support AI, LLM, or agent-based applications (e.g., Snowflake Intelligence, Cortex, RAG over warehouse data, or similar) Familiarity with streaming/CDC pipelines (Streamkap, Fivetran, Kafka) and real-time analytics use cases Experience in fintech, lending, or another regulated, data-intensive industry Compensation: Annual Targeted Salary: $145,000– $170,000 USD Annual Target Bonus: 10% At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture. Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role.

Lead IT operations by overseeing system maintenance, upgrades, and scalable processes while managing a technical team and vendor relationships. | Bachelor's degree with 5+ years IT experience and 2+ years technical team management, advanced knowledge of Google Workspaces, MDM, MacOS and Windows management. | Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. Forward is looking for a Senior IT Manager to lead teams in a fast, agile environment supporting a company growing at a rapid pace. The ideal candidate will be hands-on, materially contributing to the technical implementation and support work of the team, while developing a vision for growth of the IT function. You should come to work every day excited to mentor and nurture the talent on your team. As a Senior IT Manager, you will lead IT operations, overseeing system maintenance, upgrades, and new builds for Forward's business. You'll manage daily IT activities, including support services and system administration, while creating scalable operational processes. You'll also supervise and mentor direct reports, define team metrics, lead large-scale projects, and manage vendor relationships and office technology improvements. This position operates on a hybrid model, with a requirement of 1-2 days in office each week. In this role you will: Be responsible for maintaining, upgrading, and building the IT systems and devices that power Forward’s business. Lead and manage day-to-day IT operations, including support services and system administrators Create, run, and manage operational processes to allow the IT team to scale Formulate, articulate, and socialize a strong vision for growth of the IT function Own IT information systems including Google Workspaces Assist team in managing MacOS, ChromeOS, and Windows endpoints Supervise and mentor direct reports Define operational metrics for your teams and hold individuals accountable to those goals Lead large-scale IT projects and hold direct reports responsible for project delivery Create and implement a unified customer communications strategy, including SMS, call center, email Manage onboarding and offboarding, including rolling out zero-touch laptop deployments Negotiate vendor contracts and renewals. Own key vendor relationships. Continuously improve the technology in our 3 offices, including networking, teleconferencing, card access, cameras Handle AV for large company events Create and maintain key partnerships with global stakeholders Expand support to a 12x5 model Consolidate management of business information systems from non-technical departments Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements Travel internationally twice a year Why you should apply: Rapidly growing company and team. There are ample opportunities for professional growth Leverage contemporary technologies. Forward uses best in class cloud services for IT operations Opportunity to lead high-impact technical projects An amazing team of peers and direct reports Role Requirements: (Even if you don’t check every box, but see yourself contributing, please apply.) Bachelor's degree At least 5 years of experience working in IT At least 2 years of experience managing a technical team Successful completion of at least one major IT project Strong experience in system administration Basic scripting and automation ability Experience managing IT budgets and hardware lifecycles Strong understanding of modern IT service management practices 3 years of experience managing MacOS, Windows, (ChromeOS a plus) Advanced knowledge in the following systems: Google Workspaces A hosted telephony provider or PBX system An MDM provider for managing Mac, Windows endpoints Compensation: Annual Targeted Salary: $145,000 - $175,000 USD Annual Target Bonus: 15% At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture. Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role. Total Rewards: Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match. Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations. When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!