Forward Financing

Design and maintain scalable dimensional data models and semantic layers for organizational data truth. | 4+ years in analytics or data engineering with advanced SQL and dbt experience, plus cloud data warehouse expertise. | Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. The Analytics Engineering team at Forward plays a central role in our Data ecosystem, partnering with technical and business stakeholders to convert raw data into trusted, AI-ready insights. Our team builds and optimizes data infrastructure, designs the data models and semantic layer that power Forward's source of truth, and develops the pipelines that fuel business intelligence, advanced analytics, predictive modeling, and the next generation of AI-driven experiences at the company. As a Senior Analytics Engineer, you will design, build, and maintain the data models and semantic layer that power Forward - collaborating with Data Engineering, Data Science, DevOps, Business Intelligence, and Product. You'll help shape and operate our modern analytics platform (dbt, Fivetran, Snowflake, Datafold, Tableau) and play a direct role in building the AI-ready data foundation that supports Snowflake Intelligence, agent-based use cases, and machine learning at Forward - delivering high-quality data products that drive innovation and informed decision-making across the organization. In This Role You Will: Design, develop, and optimize scalable dimensional data models and marts using dbt Build and extend Forward's semantic layer and metrics standards so key business KPIs are defined once, governed clearly, and consumed consistently across dashboards, models, AI agents, and downstream products Help deliver the data foundation that powers AI at Forward - contributing the high-quality models, metadata, and governance that make Snowflake Intelligence and other AI/agent use cases trustworthy and production-ready Advance Forward's data centralization vision by collaborating across BI, Data Science, Data Engineering, and Product to consolidate sources of truth and eliminate fragmented business logic Act as the primary liaison with the Data Science team to translate features into production-ready data variables required for training and validating predictive models Collaborate closely with the Data Engineering team to ensure the robust, reliable deployment and orchestration of data variables that feed production machine learning models Partner with the Core Technology teams on internal application schema changes and data migrations, ensuring rigorous data accuracy validation and maintaining minimal disruption to downstream analytical models Collaborate with the DevOps team to monitor, maintain, and contribute to our independent, high-performance streaming pipelines tailored for real-time analytics use cases Elevate team code quality by serving as a technical reviewer for Analytics team pull requests, coaching junior members, and enforcing strict adherence to internal standards for style, maintainability, performance, and modern best practices Evaluate, integrate, and operationalize high-value third-party data sources to strategically enrich and expand the overall data ecosystem Champion data governance and quality across the data platform - including automated dbt tests, thorough data cataloging, lineage, and compliance with security and regulatory standards - so stakeholders and AI systems can both rely on the numbers Role Requirements: (Even if you don't check every box, but see yourself contributing, please apply.) 4+ years of experience in Analytics Engineering, Data Engineering, or Business Intelligence 2+ years of hands-on experience developing and maintaining production-level data transformation pipelines using dbt or equivalent scripting experience in Python 2+ years of experience with a cloud-based data warehouse such as Snowflake or Redshift Advanced proficiency in SQL and dimensional data modeling, with a track record of building models that are durable, well-tested, and easy for downstream consumers to use Demonstrated strong ability to quickly translate complex business needs and ambiguous requirements into robust, scalable technical data solutions Bonus Qualifications: Hands-on experience with Python for data scripting, automation, or predictive modeling support Experience designing or contributing to a semantic layer / metrics layer that serves as an organizational source of truth Experience building data products that support AI, LLM, or agent-based applications (e.g., Snowflake Intelligence, Cortex, RAG over warehouse data, or similar) Familiarity with streaming/CDC pipelines (Streamkap, Fivetran, Kafka) and real-time analytics use cases Experience in fintech, lending, or another regulated, data-intensive industry Compensation: Annual Targeted Salary: $145,000– $170,000 USD Annual Target Bonus: 10% At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture. Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role.

Lead IT operations by overseeing system maintenance, upgrades, and scalable processes while managing a technical team and vendor relationships. | Bachelor's degree with 5+ years IT experience and 2+ years technical team management, advanced knowledge of Google Workspaces, MDM, MacOS and Windows management. | Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. Forward is looking for a Senior IT Manager to lead teams in a fast, agile environment supporting a company growing at a rapid pace. The ideal candidate will be hands-on, materially contributing to the technical implementation and support work of the team, while developing a vision for growth of the IT function. You should come to work every day excited to mentor and nurture the talent on your team. As a Senior IT Manager, you will lead IT operations, overseeing system maintenance, upgrades, and new builds for Forward's business. You'll manage daily IT activities, including support services and system administration, while creating scalable operational processes. You'll also supervise and mentor direct reports, define team metrics, lead large-scale projects, and manage vendor relationships and office technology improvements. This position operates on a hybrid model, with a requirement of 1-2 days in office each week. In this role you will: Be responsible for maintaining, upgrading, and building the IT systems and devices that power Forward’s business. Lead and manage day-to-day IT operations, including support services and system administrators Create, run, and manage operational processes to allow the IT team to scale Formulate, articulate, and socialize a strong vision for growth of the IT function Own IT information systems including Google Workspaces Assist team in managing MacOS, ChromeOS, and Windows endpoints Supervise and mentor direct reports Define operational metrics for your teams and hold individuals accountable to those goals Lead large-scale IT projects and hold direct reports responsible for project delivery Create and implement a unified customer communications strategy, including SMS, call center, email Manage onboarding and offboarding, including rolling out zero-touch laptop deployments Negotiate vendor contracts and renewals. Own key vendor relationships. Continuously improve the technology in our 3 offices, including networking, teleconferencing, card access, cameras Handle AV for large company events Create and maintain key partnerships with global stakeholders Expand support to a 12x5 model Consolidate management of business information systems from non-technical departments Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements Travel internationally twice a year Why you should apply: Rapidly growing company and team. There are ample opportunities for professional growth Leverage contemporary technologies. Forward uses best in class cloud services for IT operations Opportunity to lead high-impact technical projects An amazing team of peers and direct reports Role Requirements: (Even if you don’t check every box, but see yourself contributing, please apply.) Bachelor's degree At least 5 years of experience working in IT At least 2 years of experience managing a technical team Successful completion of at least one major IT project Strong experience in system administration Basic scripting and automation ability Experience managing IT budgets and hardware lifecycles Strong understanding of modern IT service management practices 3 years of experience managing MacOS, Windows, (ChromeOS a plus) Advanced knowledge in the following systems: Google Workspaces A hosted telephony provider or PBX system An MDM provider for managing Mac, Windows endpoints Compensation: Annual Targeted Salary: $145,000 - $175,000 USD Annual Target Bonus: 15% At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture. Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role. Total Rewards: Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match. Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations. When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!

Design and maintain automated end-to-end tests for internal and external systems including AI/LLM features and integrate testing into CI/CD pipelines. | Requires 5+ years QA/test engineering with automation expertise for APIs and SPAs, multi-language coding ability, and cloud/Salesforce integration experience. | Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. We're growing our QA team and looking for a Senior QA Engineer to partner closely on quality across our integrated platform and our expanding portfolio of AI-powered workflows. Our underwriting, servicing, and customer operations all flow through Salesforce and a connected ecosystem of internal services and increasingly, LLM-driven features that require a different kind of rigor to test well. This is a unique opportunity to partner in shaping QA strategy, implement modern automation frameworks using AI-powered tools, and build a culture of quality in a fast-paced fintech environment. You'll be instrumental in transforming our manual testing processes into a comprehensive automation suite while ensuring the reliability and security our customers depend on. We need someone who thinks in frameworks, pipelines, and repeatable systems rather than manual regression checklists. You'll have real influence on tooling, standards, and process as the team grows. What You'll Do Design and maintain automated end tests for our ecosystem of internal and external systems Build evaluation frameworks for AI and LLM-powered features, defining what "good output" means, catching regressions in prompt behavior, and testing the non-determinism that comes with generative AI Partner with engineers to embed testing into CI/CD pipelines so quality signals surface early, not at release time Contribute to a growing quality culture, sharing testing practices with engineers, weighing in on architectural decisions, and helping set standards that will scale with the team Foster a culture of quality ownership and shift-left testing practices across engineering teams What We're Looking For Required 5+ years in QA or test engineering, with meaningful time spent in automation-first environments Expert level proficiency in test automation including APIs and SPAs Strong technical skills: ability to read code (Python, Golang, Ruby, TypeScript/React), understanding of software architecture, and experience with CI/CD, Git, and cloud infrastructure (AWS preferred) Hands-on experience testing third-party implementations and Salesforce-adjacent integrations (API testing, data sync validation, workflow verification) Genuine interest in AI and a desire to go deep on how to test it well and use it to test A strong desire to own initiatives, collaborate with teammates and strengthen a business through quality products Background in performance and load testing for high-volume transaction systems is a plus Experience building relationships and collaborating with engineers and product managers Comfort with the ambiguity that comes from building from zero to one Deep curiosity and a self-starter attitude Nice to Have Experience with low-code/AI-assisted test automation platforms (ex. Mabl, Tricentis Tosca, Katalon Studio, Testsigma, and Leapwork) Prior startup experience Experience designing tests for AI or LLM outputs like prompt evaluation, output grading, regression testing for generative systems, or similar. We care more about how you think about testing non-deterministic systems than about specific tools Fintech or regulated-industry exposure Familiarity with tools like Postman, Playwright, Jira, Datadog or equivalent Compensation: Annual Targeted Salary: $120,000-$135,000 USD Annual Target Bonus: 10% At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture. Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role. Total Rewards: Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match. Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations. When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!

Architect and develop backend systems and AI-powered agents integrating foundational AI models into scalable technology stacks. | Bachelor's degree and extensive backend engineering experience with strong cloud infrastructure and AI ecosystem proficiency. | Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. Role Overview The Staff Software Engineer - Applied AI will architect and develop systems, tools and agents that leverage existing foundational AI models and deliver impactful AI-powered solutions. This role requires an expert generalist with deep technical skills who can integrate AI capabilities across diverse technology stacks and platforms. The engineer will work in a fast-paced innovation lab environment driving test-and-learn experiments, focusing on system design, scalability, and seamless AI service integration. You will be empowered to drive change by translating business needs into technical implementations that unlock business potential. You will be part of an innovation team that will be tasked with experimentation and developing proof of concept solutions to solve some of the company's most exciting problems and to capture significant business opportunities. In this role you will: Translate high-level business problems into functional AI solutions by creating and executing end-to-end solutions.. Design, build, and maintain backend services and APIs that deploy and integrate AI-powered features using existing foundational models (e.g., OpenAI, Claude, Hugging Face, etc.). Implement scalable, reliable, and maintainable backend architecture supporting AI workflows, automation, and data processing pipelines. Integrate AI services into complex technology stacks, ensuring interoperability with microservices, AWS platform, and data systems (Snowflake). Enable rapid test-and-learn cycles by building experimentation frameworks that support iterative deployment of AI-driven functionalities. Collaborate closely with cross-functional teams including product managers, data scientists, and frontend engineers to translate business needs into technical implementations. Stay abreast of the AI ecosystem, frameworks, and tools to guide implementation decisions and technical evaluations for adopting new AI capabilities. Document backend system designs, APIs, workflows, and integration patterns clearly for team knowledge sharing and operational continuity. Required Skills and Experience: Bachelor’s or Master’s degree in Computer Science, Engineering, or related technical discipline. Demonstrated experience as a backend software engineer with strong programming skills (Python preferred; experience with Ruby or Go is a plus). Proven ability to design and develop scalable backend systems, APIs, and distributed services. Strong understanding of cloud infrastructure and platforms, container orchestration, and deployment pipelines. Strong knowledge of AI ecosystem components including major foundational model providers, AI APIs, data pipelines, and orchestration frameworks. Practical expertise in integrating third-party AI services and managing complex dependencies in multi-stack environments. Effective problem solver with a test-and-learn mindset, capable of rapid prototyping and iterative development. Excellent communication skills to present technical concepts clearly to both technical and business stakeholders. Preferred Skills Familiarity with AI tools and frameworks like AWS Bedrock, Langchain, vector databases, or similar AI orchestration technologies. Experience with automation, knowledge systems, and backend optimization related to AI-driven processes. Understanding of responsible AI principles, data privacy, and system reliability considerations. Experience in building APIs and backend components for real-time or near-real-time AI applications. Compensation: Annual Targeted Salary: $175,000 - $250,000 USD Annual Target Bonus: 10% At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture. Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role. Total Rewards: Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match. Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations. When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! Forward Financing Core Values: Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.” Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book. Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing. Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best. About Us: Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most. Since 2012, Forward has expanded access to capital by providing over $4.8 billion in funding to more than 92,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive. US Equal Opportunity Employment Information Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive. California Employee Privacy Policy

Lead and coach a team of Account Managers to drive revenue growth, manage sales processes and partner relationships, and utilize analytics for forecasting and territory planning. | 5+ years sales experience, 2+ years managing sales reps, channel sales experience, ability to coach and drive results, and preferably a bachelor's degree. | Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. As Manager, Channel Sales, you will lead a growing team of high performing Account Managers with the goal of helping the team continue to grow and improve. Within New Sales, your primary focus should be on increasing profitable funding volume through relentless improvement of the sales processes and partner relations. You should strive to provide best-in-class service and experience to our partners, build lasting relationships with key decision makers and creatively problem-solve issues as they arise. We are looking for a driven, capable, and adaptable leader who thrives in a startup environment and uses resourcefulness to solve problems. In this role you will: • Drive revenue growth and exceed funding volume targets through effective team leadership, coaching, and strategic planning. • Onboard, train and manage performance for a team of high-performing Account Managers. • Foster a culture of success, continuous improvement, and inclusion. • Guide team on the appropriate sales activities, KPIs, best practices, & communication paths that lead to continuous success. • Display ownership and accountability over your team's partner portfolio - understand strengths, weaknesses, threats, opportunities. • Support team with deal flow questions - provide guidance to the team on driving deals across the finish line. • Utilize analytics and CRM tools to manage sales forecasts, pipeline activities, and territory planning, ensuring strategic and accurate use of data. • Work alongside other departmental stakeholders to enhance product offerings, optimize market penetration and portfolio growth. Requirements: (Even if you don’t check every box, but see yourself contributing, please apply.) • 5+ years sales experience. • 2+ years’ experience managing sales reps. • Experience coaching a team and driving results. • Ability to learn quickly. • Experience in Channel Sales. • Bachelor’s degree (Preferred). Forward Financing Core Values: • Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.” • Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book. • Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing. • Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best. About Us: Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver funds same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most. Since 2012, Forward has expanded access to capital by providing over $4.1 billion in funding to more than 80,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive. Perks & Benefits: At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match. Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team. When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! US Equal Opportunity Employment Information Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive. California Employee Privacy Policy #BI-Remote

Manage a portfolio of small business accounts by contacting customers via calls, texts, and emails to negotiate payment plans and document account status in Salesforce CRM. | 5+ years customer service/sales/collections experience, bilingual English/Spanish, strong communication and negotiation skills, ability to multitask and work independently, and preferably a bachelor's degree or equivalent experience. | Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. As an Account Specialist, you will play a critical role in helping small business owners navigate their outstanding balance on their revenue-based financing by directly negotiating with them. You will work directly with customers undergoing financial hardship, leveraging legal processes to create payment plans that benefit the customer and Forward Financing. In this role you will: • Service a portfolio of small and medium sized business (SBM) customer accounts using a variety of contact methods to collect include calling, text messages, and emails. • Negotiate with customers to establish payment plans that are sustainable and meet Forward business objectives. • Achieve monthly goals of recovered payments from customers, meeting or exceeding incentive compensation targets. • Professionally leverage and speak to legal collections processes to drive customer engagement and resolution. • Regularly document the status of account(s) and next steps in Salesforce CRM. Required Skills and Experience: (Even if you don’t check every box, but see yourself contributing, please apply.) • Bachelor’s Degree preferred or equivalent work experience. • 5+ years of professional Customer Service/Sales/ Collections experience. • Ability to listen to customer needs, communicate effectively, respond empathetically and recover monthly targets of past due customer balances. • Team player who asks questions and takes the initiative to suggest improvements on current processes and systems. • Strong analytical and written communication skills with high attention to detail. • Competitive nature with ability to maintain focus and complete tasks independently. • Ability to navigate multiple computer programs simultaneously. • Bilingual in English and Spanish Why you should apply: • Meaningful work. Each day, you will directly support small business owners in need of payment relief - offering the flexibility our financing is designed to provide. • Mission driven company. Forward is a trusted source of fast, flexible funding for small businesses that have often been underserved by traditional financing options. When you join the team, you will help ensure all small businesses have access to the financial support they need to succeed. • Flexibility is a top priority. Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both). • Performance based compensation. Our commitment to performance-driven success is reflected in our incentive-based programs, designed to motivate and reward employees for their contributions. This role includes a monthly performance-based incentive, ensuring that your hard work and results directly impact your earnings. #LI-Remote Forward Financing Core Values: • Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.” • Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book. • Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing. • Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best. About Us: Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most. Since 2012, Forward has expanded access to capital by providing over $3.7 billion in funding to more than 75,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive. Perks & Benefits: At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match. Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team. When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! US Equal Opportunity Employment Information Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive. California Employee Privacy Policy #BI-Remote