Forward Air

Coordinate air import shipments, manage documentation, monitor shipments, and ensure regulatory compliance. | Requires 2-3 years of international import operation experience and cargo operations knowledge. | Description Position: Air Import Agent Compensation: $50,000 - 65,000 Annually Core Responsibilities & Duties: Coordinate the transportation of goods by air Prepare and process required documentation for International Import Transportation Track and monitor shipments, providing regular status updates to customers Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise Collaborate with other internal departments such as accounting, sales, and operations to ensure timely and efficient service requirements Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws Other duties as assigned Job Requirements & Qualifications: Minimum of 2-3 years of experience in international import operation Previous knowledge of cargo operations preferred What We Offer: Competitive base salary Two weeks of paid time off within the first year of employment, sick time and holidays Company provided life insurance Health, vision, and dental insurance options Commuter benefit plan Optional supplemental life insurance 401(k) Wellness program A great place to work with a terrific culture Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication

Developing new business and maintaining existing government and federal agency relationships within the public sector. | Experience in enterprise sales, government or federal sales, and familiarity with logistics or transportation industries. | Position: Enterprise Sales Executive- Intermodal/Drayage Compensation: 100,000-130,000 plus commission Job Description: As a Enterprise Sales Executive within our direct sales organization, you will be responsible for maintaining and strengthening customer relationships within a defined territory assignment of large enterprise customers. This person must be comfortable operating in a complex selling environment of large multi-national companies to create opportunities for account growth while offering customers a full array of value-added services from the Forward portfolio. Your ability to identify signing vs. buying authority, build a sales strategy to effectively nurture, penetrate and grow the customer relationship across all business levels will be necessary to achieve personal, and company sales goals in a fast-paced environment for large customers. Specific industry vertical experience and selling complex product lines that require advanced knowledge and/or advanced customer relationship skills are also preferred. Core Responsibilities & Duties: Develop new business and growing revenue by identifying potential new customers, conducting background research on potential customers, discussing the customer’s supply chain with decision makers and other appropriate customer representatives, analyzing customer needs, and developing and implementing solutions Maintain existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, as well as collaboration with customer success executives to analyze customer needs and develop and implement solutions for retention of business Coordinate and collaborate with internal teams, such as specialized product sales teams and customer success executive as well as other internal Forward team members to provide a seamless and outstanding customer experience Regularly engage with customers to ensure customer understanding of Forward and our portfolio of solutions; to maximize customer utilization of the entire Forward portfolio Foster an outstanding customer relationship by providing regular business reviews, entertaining customers, developing solutions, exhibiting outstanding communication skills, both oral and written, and learning the customer’s business Leverage new and existing technology tools such as internal systems, mobile devices, and power point to deliver precise customer communications focused on precision execution Taking initiative to lead internal teams and demonstrate organization, discipline, and adaptability in the face of adversity Effectively monitor competitor actions in each account to ensure that appropriate responses are formulated and communicated Other duties as assigned Qualifications: Bachelor's degree in Business, Sales, or a related field 7+ years of experience in enterprise-level sales in the transportation or logistics industry 5+ years of experience selling intermodal/drayage to enterprise-level customers, preferred Proven track record of exceeding enterprise-level sales targets and growing market share Experience in selling to enterprise-level customers Excellent communication, negotiation, and interpersonal skills Strong problem-solving and decision-making abilities Ability to work independently as well as in a team environment Knowledge of CRM software (Salesforce) and Microsoft Office Suite Overnight travel may be required to meet customer demands Skills: The ideal candidate will possess a “can do” attitude with a “will do” work ethic Must have the ability to work in a fast paced/high volume sales environment Forward Air is an Equal Opportunity employer. #LI-LA1 #LI-Remote Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication

Provides strategic and operational leadership across multiple logistics facilities, ensuring safety, compliance, and profitability. | Requires 7+ years in large-scale logistics or supply chain leadership, with experience in multi-site operations, P&L responsibility, and third-party logistics experience. | Position: Director, Operations - Contract Logistics Compensation: $190,000-$210,000 Job Description: The Director, Operations – Contract Logistics provides strategic and operational leadership across multiple logistics facilities within a defined region, service area, or client cluster. An experienced operations leader with a client-centered approach, they are responsible for driving operational excellence, customer satisfaction, safety, and compliance across the portfolio. With multiple sites reporting to this role, they lead and develop site leaders of all levels to ensure consistent execution. Responsible for multi-site P&L performance, they work closely with customers, commercial teams, and corporate functions to ensure optimal service delivery, continuous improvement, and profitable growth. Responsibilities: • Provide leadership and oversight for multiple transportation, flow-through, and/or warehouse operations sites. • Ensure consistent execution of operational standards, service level agreements (SLAs), and customer commitments across all sites. • Establish regional strategies that drive safety, service quality, productivity, and operational discipline. • Ensure facilities operate in a clean, organized, safe, and compliant manner. • Own full Profit and Loss (P&L) responsibility for the assigned region or portfolio of facilities. • Develop and execute operating plans that achieve revenue, margin, and operating income targets. • Monitor financial and operational performance across sites, identify trends and variances, and implement corrective actions. • Drive productivity improvements, cost optimization, and margin expansion initiatives across the network. • Ensure effective capital, labor, and asset utilization to maximize return on invested resources. • Serve as a senior point of contact for key customers, managing performance reviews, contractual obligations, and service expectations. • Lead customer engagement related to Key Performance Indicator (KPI) performance, scope changes, pricing discussions, renewals, and issue resolution. • Partner with sales and business development teams to support new business integration and organic growth. • Identify opportunities to expand customer relationships through additional services and solutions. • Ensure compliance with all applicable federal, state, and local regulatory requirements across the portfolio. • Hold site leaders accountable for safety performance, audit results, and risk mitigation plans. • Ensure timely completion and resolution of internal and external audits. • Coach and develop operations leaders, including supervisors, managers, and site managers. • Ensure leadership depth, succession planning and talent development across the organization. • Drive a performance-based culture focused on accountability, engagement, and continuous improvement. • Ensure workforce planning aligns with current operations and future growth requirements. • Review and consolidate weekly and monthly operational and financial performance reporting. • Ensure consistent performance management disciplines across sites, including KPI reviews and action planning. • Act as the primary liaison between field operations and corporate support functions. • All other duties as assigned to meet evolving business needs Qualifications: • Education: High School Diploma or General Education Development (GED)/equivalent required; Undergraduate degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred. • Certification / Licensure: Lean/Kaizen/Six Sigma certifications preferred. • Experience: 7+ years’ progressive experience leading large-scale logistics/supply chain/distribution operations, with multi-site responsibilities and full financial accountability. • Direct working experience in third-party logistics (3PL) and/or contract logistics. • Expert knowledge of the regulatory requirements and industry best practices impacting the logistics and transportation industries. • Experience with implementing and optimizing Distribution Center (DC) processes and technologies. • Proven expertise supporting sales, solution development, and/or new business integration. • Demonstrated ability to lead and inspire cross-functional teams. • Proficient in lean methodologies and tools. • Strong analytical and problem-solving skills; proficient leveraging data to inform decisions and develop solutions. • Excellent communication and interpersonal skills; able to quickly establish trust and communicate complex concepts across diverse audiences. • Demonstrated discretion and confidentiality in handling and protecting sensitive information. • Specialized Technology Skills: Proficiency in Warehouse Management Systems. • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.) • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with frequent travel for related meetings, events, and client engagements. Forward Air is an Equal Opportunity Employer #LI-Onsite #LI-LA1 Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "" publication Position: Director, Operations - Contract Logistics Compensation: $190,000-$210,000 Job Description: The Director, Operations – Contract Logistics provides strategic and operational leadership across multiple logistics facilities within a defined region, service area, or client cluster. An experienced operations leader with a client-centered approach, they are responsible for driving operational excellence, customer satisfaction, safety, and compliance across the portfolio. With multiple sites reporting to this role, they lead and develop site leaders of all levels to ensure consistent execution. Responsible for multi-site P&L performance, they work closely with customers, commercial teams, and corporate functions to ensure optimal service delivery, continuous improvement, and profitable growth. Responsibilities: • Provide leadership and oversight for multiple transportation, flow-through, and/or warehouse operations sites. • Ensure consistent execution of operational standards, service level agreements (SLAs), and customer commitments across all sites. • Establish regional strategies that drive safety, service quality, productivity, and operational discipline. • Ensure facilities operate in a clean, organized, safe, and compliant manner. • Own full Profit and Loss (P&L) responsibility for the assigned region or portfolio of facilities. • Develop and execute operating plans that achieve revenue, margin, and operating income targets. • Monitor financial and operational performance across sites, identify trends and variances, and implement corrective actions. • Drive productivity improvements, cost optimization, and margin expansion initiatives across the network. • Ensure effective capital, labor, and asset utilization to maximize return on invested resources. • Serve as a senior point of contact for key customers, managing performance reviews, contractual obligations, and service expectations. • Lead customer engagement related to Key Performance Indicator (KPI) performance, scope changes, pricing discussions, renewals, and issue resolution. • Partner with sales and business development teams to support new business integration and organic growth. • Identify opportunities to expand customer relationships through additional services and solutions. • Ensure compliance with all applicable federal, state, and local regulatory requirements across the portfolio. • Hold site leaders accountable for safety performance, audit results, and risk mitigation plans. • Ensure timely completion and resolution of internal and external audits. • Coach and develop operations leaders, including supervisors, managers, and site managers. • Ensure leadership depth, succession planning and talent development across the organization. • Drive a performance-based culture focused on accountability, engagement, and continuous improvement. • Ensure workforce planning aligns with current operations and future growth requirements. • Review and consolidate weekly and monthly operational and financial performance reporting. • Ensure consistent performance management disciplines across sites, including KPI reviews and action planning. • Act as the primary liaison between field operations and corporate support functions. • All other duties as assigned to meet evolving business needs Qualifications: • Education: High School Diploma or General Education Development (GED)/equivalent required; Undergraduate degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred. • Certification / Licensure: Lean/Kaizen/Six Sigma certifications preferred. • Experience: 7+ years’ progressive experience leading large-scale logistics/supply chain/distribution operations, with multi-site responsibilities and full financial accountability. • Direct working experience in third-party logistics (3PL) and/or contract logistics. • Expert knowledge of the regulatory requirements and industry best practices impacting the logistics and transportation industries. • Experience with implementing and optimizing Distribution Center (DC) processes and technologies. • Proven expertise supporting sales, solution development, and/or new business integration. • Demonstrated ability to lead and inspire cross-functional teams. • Proficient in lean methodologies and tools. • Strong analytical and problem-solving skills; proficient leveraging data to inform decisions and develop solutions. • Excellent communication and interpersonal skills; able to quickly establish trust and communicate complex concepts across diverse audiences. • Demonstrated discretion and confidentiality in handling and protecting sensitive information. • Specialized Technology Skills: Proficiency in Warehouse Management Systems. • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.) • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with frequent travel for related meetings, events, and client engagements. Forward Air is an Equal Opportunity Employer #LI-Onsite #LI-LA1 Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "" publication

Provide strategic and operational leadership across multiple logistics facilities, ensuring safety, compliance, and profitability. | Requires 7+ years in large-scale logistics or supply chain operations, with multi-site responsibility, full P&L accountability, and experience in third-party logistics. | Position: Director, Operations - Contract Logistics Compensation: $190,000-$210,000 Job Description: The Director, Operations - Contract Logistics provides strategic and operational leadership across multiple logistics facilities within a defined region, service area, or client cluster. An experienced operations leader with a client-centered approach, they are responsible for driving operational excellence, customer satisfaction, safety, and compliance across the portfolio. With multiple sites reporting to this role, they lead and develop site leaders of all levels to ensure consistent execution. Responsible for multi-site P&L performance, they work closely with customers, commercial teams, and corporate functions to ensure optimal service delivery, continuous improvement, and profitable growth. Responsibilities: • Provide leadership and oversight for multiple transportation, flow-through, and/or warehouse operations sites. • Ensure consistent execution of operational standards, service level agreements (SLAs), and customer commitments across all sites. • Establish regional strategies that drive safety, service quality, productivity, and operational discipline. • Ensure facilities operate in a clean, organized, safe, and compliant manner. • Own full Profit and Loss (P&L) responsibility for the assigned region or portfolio of facilities. • Develop and execute operating plans that achieve revenue, margin, and operating income targets. • Monitor financial and operational performance across sites, identify trends and variances, and implement corrective actions. • Drive productivity improvements, cost optimization, and margin expansion initiatives across the network. • Ensure effective capital, labor, and asset utilization to maximize return on invested resources. • Serve as a senior point of contact for key customers, managing performance reviews, contractual obligations, and service expectations. • Lead customer engagement related to Key Performance Indicator (KPI) performance, scope changes, pricing discussions, renewals, and issue resolution. • Partner with sales and business development teams to support new business integration and organic growth. • Identify opportunities to expand customer relationships through additional services and solutions. • Ensure compliance with all applicable federal, state, and local regulatory requirements across the portfolio. • Hold site leaders accountable for safety performance, audit results, and risk mitigation plans. • Ensure timely completion and resolution of internal and external audits. • Coach and develop operations leaders, including supervisors, managers, and site managers. • Ensure leadership depth, succession planning and talent development across the organization. • Drive a performance-based culture focused on accountability, engagement, and continuous improvement. • Ensure workforce planning aligns with current operations and future growth requirements. • Review and consolidate weekly and monthly operational and financial performance reporting. • Ensure consistent performance management disciplines across sites, including KPI reviews and action planning. • Act as the primary liaison between field operations and corporate support functions. • All other duties as assigned to meet evolving business needs Qualifications: • Education: High School Diploma or General Education Development (GED)/equivalent required; Undergraduate degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred. • Certification / Licensure: Lean/Kaizen/Six Sigma certifications preferred. • Experience: 7+ years' progressive experience leading large-scale logistics/supply chain/distribution operations, with multi-site responsibilities and full financial accountability. • Direct working experience in third-party logistics (3PL) and/or contract logistics. • Expert knowledge of the regulatory requirements and industry best practices impacting the logistics and transportation industries. • Experience with implementing and optimizing Distribution Center (DC) processes and technologies. • Proven expertise supporting sales, solution development, and/or new business integration. • Demonstrated ability to lead and inspire cross-functional teams. • Proficient in lean methodologies and tools. • Strong analytical and problem-solving skills; proficient leveraging data to inform decisions and develop solutions. • Excellent communication and interpersonal skills; able to quickly establish trust and communicate complex concepts across diverse audiences. • Demonstrated discretion and confidentiality in handling and protecting sensitive information. • Specialized Technology Skills: Proficiency in Warehouse Management Systems. • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.) • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with frequent travel for related meetings, events, and client engagements. Forward Air is an Equal Opportunity Employer #LI-Onsite #LI-LA1 Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated time-definite basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication

Lead and develop multi-site logistics operations, ensuring safety, compliance, and profitability while driving continuous improvement and customer satisfaction. | Requires 7+ years of experience in large-scale logistics or supply chain operations, with multi-site responsibility, full P&L accountability, and proficiency in warehouse management systems. | Position: Director, Operations - Contract Logistics Compensation: $190,000-$210,000 Job Description: The Director, Operations - Contract Logistics provides strategic and operational leadership across multiple logistics facilities within a defined region, service area, or client cluster. An experienced operations leader with a client-centered approach, they are responsible for driving operational excellence, customer satisfaction, safety, and compliance across the portfolio. With multiple sites reporting to this role, they lead and develop site leaders of all levels to ensure consistent execution. Responsible for multi-site P&L performance, they work closely with customers, commercial teams, and corporate functions to ensure optimal service delivery, continuous improvement, and profitable growth. Responsibilities: • Provide leadership and oversight for multiple transportation, flow-through, and/or warehouse operations sites. • Ensure consistent execution of operational standards, service level agreements (SLAs), and customer commitments across all sites. • Establish regional strategies that drive safety, service quality, productivity, and operational discipline. • Ensure facilities operate in a clean, organized, safe, and compliant manner. • Own full Profit and Loss (P&L) responsibility for the assigned region or portfolio of facilities. • Develop and execute operating plans that achieve revenue, margin, and operating income targets. • Monitor financial and operational performance across sites, identify trends and variances, and implement corrective actions. • Drive productivity improvements, cost optimization, and margin expansion initiatives across the network. • Ensure effective capital, labor, and asset utilization to maximize return on invested resources. • Serve as a senior point of contact for key customers, managing performance reviews, contractual obligations, and service expectations. • Lead customer engagement related to Key Performance Indicator (KPI) performance, scope changes, pricing discussions, renewals, and issue resolution. • Partner with sales and business development teams to support new business integration and organic growth. • Identify opportunities to expand customer relationships through additional services and solutions. • Ensure compliance with all applicable federal, state, and local regulatory requirements across the portfolio. • Hold site leaders accountable for safety performance, audit results, and risk mitigation plans. • Ensure timely completion and resolution of internal and external audits. • Coach and develop operations leaders, including supervisors, managers, and site managers. • Ensure leadership depth, succession planning and talent development across the organization. • Drive a performance-based culture focused on accountability, engagement, and continuous improvement. • Ensure workforce planning aligns with current operations and future growth requirements. • Review and consolidate weekly and monthly operational and financial performance reporting. • Ensure consistent performance management disciplines across sites, including KPI reviews and action planning. • Act as the primary liaison between field operations and corporate support functions. • All other duties as assigned to meet evolving business needs Qualifications: • Education: High School Diploma or General Education Development (GED)/equivalent required; Undergraduate degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred. • Certification / Licensure: Lean/Kaizen/Six Sigma certifications preferred. • Experience: 7+ years' progressive experience leading large-scale logistics/supply chain/distribution operations, with multi-site responsibilities and full financial accountability. • Direct working experience in third-party logistics (3PL) and/or contract logistics. • Expert knowledge of the regulatory requirements and industry best practices impacting the logistics and transportation industries. • Experience with implementing and optimizing Distribution Center (DC) processes and technologies. • Proven expertise supporting sales, solution development, and/or new business integration. • Demonstrated ability to lead and inspire cross-functional teams. • Proficient in lean methodologies and tools. • Strong analytical and problem-solving skills; proficient leveraging data to inform decisions and develop solutions. • Excellent communication and interpersonal skills; able to quickly establish trust and communicate complex concepts across diverse audiences. • Demonstrated discretion and confidentiality in handling and protecting sensitive information. • Specialized Technology Skills: Proficiency in Warehouse Management Systems. • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.) • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with frequent travel for related meetings, events, and client engagements. Forward Air is an Equal Opportunity Employer #LI-Onsite #LI-LA1 Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated time-definite basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication