Forrester

Conduct research and provide strategic advice to CIOs through reports, presentations, and consulting. | Requires proven IT management experience in financial and performance management, strong academic background, and excellent communication skills. | At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: Principal Analysts conduct innovative research and deliver advice through written reports, client inquiries, speeches, and consulting. Contributing to Forrester’s CIO team, the analysts serve senior tech management leaders who are responsible for the success of their organization’s business goals. The Principal/Senior Analyst writes to, presents to, and advises CIOs on Forrester’s research that addresses the strategic decision needs of CIOs worldwide. In particular, the Principal Analyst will research concepts, frameworks, and best practices related to shaping technology strategy decisions for CIOs and their teams across industries. In this high‑profile role, you’ll conduct primary research on IT strategy and contribute to research on portfolio management, governance and risk, financial management and budgeting, and performance management (metrics, KPIs, benchmarks). You’ll synthesize findings into bold, actionable content; reports, tools, webinars, videos, blogs, podcasts, and infographics, and maintain a steady cadence of publishable IP throughout the year. You’ll also advise executives via Inquiry, Guidance Sessions, and Advisory/Consulting engagements, and represent the practice at client webinars and industry events. You bring deep familiarity with CIO priorities and the analytical rigor to turn complex trends into clear, executive‑level guidance. You can craft research that is bold, connected, and indispensable; present confidently to executive audiences; and collaborate seamlessly with peers across research, sales, product, and customer success to amplify client impact. A track record of external presence (speaking, media, vendor briefings) and hands‑on client advisory experience is essential, with advanced degrees (e.g., MBA or master’s) preferred. Above all, you thrive in an environment that values curiosity, courage, and client obsession—and you’re excited to help technology leaders navigate strategy, investment prioritization, and measurable outcomes. The Principal Analyst should have a strong understanding of the business and technology issues facing CIOs today and an appetite for conducting and writing research to stay abreast of the issues. Job Description: • Develop a deep understanding of what Forrester clients require to be successful as CIOs. • Conduct primary research on how enterprises plan to build out their cloud strategies as part of their BT agenda. • Evolve thought leadership around emerging practices of digital asset management, tech management financial and performance management, and business agility. • Be able to help predict the future impact of digital technologies on business performance and innovation. • Collaborate with experts in different focus areas from across Forrester role and geographic teams to develop a complete context for these trends, both providing input to their research reports and writing reports incorporating their expertise to provide a big-picture view. • Collaboratively develop cohesive bodies of research that are focused on helping CIOs increase business flexibility and shape strategic business options. • Write/create approximately 12 reports and workbooks per year, use social media to develop visibility for your research and Forrester, and contribute to Forrester client communities. • Consult with clients to apply Forrester’s research in the context of their specific business environment and help solve their problems through inquiry and advisory. • Present at Forrester-sponsored and industry-related events, and deliver client webinars. • Establish an industry presence as an influential speaker and thinker; build relationships with senior technology leaders, CTOs, and CIOs, as well as with the journalists who cover the sector; and participate in vendor briefings and field press inquiries as necessary. Job Requirements: Forrester is looking for people who are inspired and inspiring. Our product is our intellectual capital, so we welcome and reward intellectual excellence, curiosity, and sophisticated thinking and look for: • Proven experience in IT management positions responsible for IT financial and performance management. • A strong record of academic achievement: BA or BS minimum; MBA or MS preferred. • A deep intellectual curiosity about the impact of BT finance and performance management on the business landscape; solid business instincts and a practical understanding of what makes companies tick and how CIOs operate; and a creative view of markets, technologies, and attitudes combined with a fascination with the future. • Superior listening, critical thinking, and writing skills, as well as memorable presentation skills. Principal/Senior Analysts are expected to take complex, disparate ideas and distill them into simple, provocative concepts — and be willing to take a stand on vendors and outcomes. • The ability to travel more than 25% of the time. Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate’s primary work location, experience, training, education, and credentials. Base salary range: $141,000 - $229,000 The application deadline is February 28, 2026. Please refer to the job posting on Forrester.com careers page if the deadline has been extended. #LI-DNP #LI-DNI We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.  Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor  FLSA Status: Exempt Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com.  Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment. Benefits at a Glance Benefits at a Glance - Cambridge

Manage and strengthen premier client relationships post-sale by driving engagement, aligning with account strategies, and orchestrating delivery of products and services to maximize client success and retention. | 3-5 years of experience in client engagement and retention, project and stakeholder management, senior-level relationship building including C-suite, commercial mindset, B2B industry experience, strong communication skills, and Spanish or Portuguese proficiency preferred. | At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: As a member of Forrester's customer success organization, the Customer Success Manager is responsible for the engagement value delivered to Forrester's largest clients. This individual will orchestrate the customer journey through proactive engagement strategies. The successful candidate will guide Forrester's premier vendor clients to their desired outcomes, while driving great value in their partnership with Forrester. Monitoring the health of customer relationships, this role will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities. Job Description: • Strengthen the premier client's relationship health post sale by deeply embedding in the accounts to drive high engagement. Serve as a client advocate driving strong renewal rates and higher enrichment by understanding the client's business initiatives and mapping to Forrester's portfolio of products and services. • Create, execute, and deliver a strong premier vendor client engagement strategy, informed by the client executive's overall account strategy. This includes the execution of services provided to the client; formal and informal client check-ins; onboarding; partnership reviews; and the delivery of other value-added services based on the mutually agreed upon engagement plan with the client. • Align with the client executive on the account strategy. Meet regularly to discuss account health, value capture, and engagement levels and to share potential new enrichment opportunities. • Leverage support of the customer success specialist to ensure the largest impact on client engagement and value delivered while efficiently servicing the account. • Orchestrate the quality and timely delivery of products or services purchased by working with the relevant ecosystem partners in the product, research, and/or consulting organizations to ensure that client success measures are met and value is maximized. Job Requirements: • Three to five years of experience driving successful solution-oriented client engagement; handling difficult internal and external business challenges; and delivering exceptional client service resulting in high client retention. • Experience in managing projects with multiple stakeholders and systems, sometimes globally, and working within tight project and client timelines with resource constraints. • Experience in building successful senior-level business relationships and facilitating conversations at all levels, including the C-suite. • The ability to work in a high-energy, fast-paced environment, collaborating with other divisions to achieve strong results. • Relevant business experience demonstrating a commercial mindset and an understanding of selling moments. • Relevant industry experience working in a B2B setting and a familiarity with the typical challenges faced by premier vendor clients in leading change. • Successful navigation of business processes. • A high degree of organization and proficiency leveraging internal systems. • Successful navigation of business systems and processes to obtain high client advocacy and business results. • Strong storytelling abilities, verbal and written communication, and social interactions and a proficiency with technology. • Spanish and/or Portuguese speaking proficiency preferred. Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate's primary work location, experience, training, education, and credentials. Base salary range: $67,000 - $120,000 For employees based in Washington State, the percentage listed here is an estimated bonus target as a percentage of base salary,in accordance with the Forrester Employee Bonus plan. Individual and company performance, as well as other eligibility criteria, will determine the actual incentive amount. Bonus target: 15% For information on benefits, please visit: https://forresterbenefits.com/ The application deadline is October 31, 2025. Please refer to the job posting on Forrester.com careers page if the deadline has been extended We're a network of knowledge and experience leading to richer, fuller careers. Here, we're always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It's a place where everyone is given the tools, support, and runway they need to go far. We'll be right there beside you, every step of the way. Let's be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor FLSA Status: Exempt Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester's recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment. Benefits at a Glance Benefits at a Glance - Cambridge