Forrester

Conduct research on AI governance, produce high-quality reports, and advise clients on AI policy and compliance. | Requires 5+ years in AI governance, data governance, or related fields, with expertise in AI platforms, data architecture, or analytics. | At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: Forrester Research is seeking a Senior Analyst to be a critical member of the research team writing for our data, AI, and analytics body of work. This work serves data and AI leaders and helps them achieve high performance — the ability to deliver great business results through data, AI, and technology. It also guides vendors in defining the future of the market. The Senior Analyst will create research and engage with clients to help them responsibly develop and deploy artificial intelligence in a way that is aligned, compliant, and transparent using Forrester’s AI governance and responsible AI research and helping them build their AI governance practice. The Senior Analyst has a strong understanding of practitioner-level governance leaders and helps them understand the implications of AI governance to build a solid foundation for the AI enterprise. Job Description: The Senior Analyst will work as part of a high-performing team with a strong emphasis on collaborating with others in all aspects of the job. The Senior Analyst is expected to: Conduct primary research on: 1) AI governance and responsible AI practices and how they intersect with data and IT governance practices global, national, and major state AI regulations and industry-specific regulations to help organizations comply; 3) frameworks such as NIST AI Risk Management Framework (AI RMF 1.0) and other national policy frameworks on AI to help organizations build and maintain an internal governance program; 4) AI governance practices of vendors and SaaS providers and advise companies on ways to ensure that integrated AI tools meet their internal ethical and security standards; and 5) operating models to help organizations deliver effective cross-functional collaboration necessary for AI governance. This research will help clients navigate challenges by providing insights on emerging regulations, trends, and best practices that organizations are leveraging to build AI governance focused not only on regulations but responsible use of AI, funding AI governance investments, and long-term strategy. Create approximately eight to 12 high-quality, actionable, analytically deep, and fact-based research projects per year, which include a mixture of written reports, tools, webinars, videos, blogs, podcasts, infographics, and other intellectual property. Work alongside sales and marketing teams to promote visibility for this research. Drive and lead key Forrester Wave™ and Landscape reports. Consult with clients to apply Forrester’s research in the context of their specific business environment and help solve their problems through inquiry, guidance, and advisory and consulting engagements. Present at Forrester-sponsored and industry-related events, as well as deliver client webinars. Establish an industry presence as an influential speaker and thinker, build relationships with journalists who cover the sector, and participate in press inquiries as necessary. Support business development and prospect conversations as arranged by Forrester’s account leadership teams. Foster a style that drives a culture of cross-team collaboration, mentorship, integrity, and relentless and positive pursuits. Job Requirements: A BA/BS degree. Five or more years’ experience in AI governance, data governance, IT audit, or AI/ML development, data engineering, data architecture, or data science role working hands-on with developing or implementing governance policies, products, and/or AI and analytical outputs. Demonstrated expertise in at least one of the following markets: AI governance solutions, AI platforms, data platforms, data governance solutions, and analytics and AI/ML solutions. Knowledge of vendors, key features and capabilities, and use cases. A demonstrated ability to serve as an advisor to senior leaders and C-level clients. Superior client-facing communication, listening, critical thinking, and collaboration skills with researchers, subject matter experts, and client leaders. Strong knowledge of the issues and challenges that data and AI executives and leaders face, and expertise in the broad implications of current and emerging technology markets, economics, labor, and econometrics. The ability to take complex, disparate ideas and distill them into simple, provocative concepts; a willingness to take a stand on outcomes with clients, vendors, press, and competition. The ability to travel 30% of the time. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition, with the exception of New York City. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate’s primary work location, experience, training, education, and credentials. Base salary range: $119,000-193,000 Base salary range for New York City, NY: $136,000 – 222,000 We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor FLSA Status: Exempt Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment. Benefits at a Glance Benefits at a Glance - Cambridge At Forrester, we’re bold. We make big moves, transform businesses, and define the future. We’re the people who challenge, who innovate, who dare to discover. We’re a community of smart people and vibrant voices coming together to do what’s right by our clients and each other. Our success is driven by curiosity, courage, and customer obsession. Here you can be bold at work. Join us and build an extraordinary future. With you, we’re not just bold. We’re bold, together.

Manage and strengthen premier client relationships post-sale by driving engagement, aligning with account strategies, and orchestrating delivery of products and services to maximize client success and retention. | 3-5 years of experience in client engagement and retention, project and stakeholder management, senior-level relationship building including C-suite, commercial mindset, B2B industry experience, strong communication skills, and Spanish or Portuguese proficiency preferred. | At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: As a member of Forrester's customer success organization, the Customer Success Manager is responsible for the engagement value delivered to Forrester's largest clients. This individual will orchestrate the customer journey through proactive engagement strategies. The successful candidate will guide Forrester's premier vendor clients to their desired outcomes, while driving great value in their partnership with Forrester. Monitoring the health of customer relationships, this role will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities. Job Description: • Strengthen the premier client's relationship health post sale by deeply embedding in the accounts to drive high engagement. Serve as a client advocate driving strong renewal rates and higher enrichment by understanding the client's business initiatives and mapping to Forrester's portfolio of products and services. • Create, execute, and deliver a strong premier vendor client engagement strategy, informed by the client executive's overall account strategy. This includes the execution of services provided to the client; formal and informal client check-ins; onboarding; partnership reviews; and the delivery of other value-added services based on the mutually agreed upon engagement plan with the client. • Align with the client executive on the account strategy. Meet regularly to discuss account health, value capture, and engagement levels and to share potential new enrichment opportunities. • Leverage support of the customer success specialist to ensure the largest impact on client engagement and value delivered while efficiently servicing the account. • Orchestrate the quality and timely delivery of products or services purchased by working with the relevant ecosystem partners in the product, research, and/or consulting organizations to ensure that client success measures are met and value is maximized. Job Requirements: • Three to five years of experience driving successful solution-oriented client engagement; handling difficult internal and external business challenges; and delivering exceptional client service resulting in high client retention. • Experience in managing projects with multiple stakeholders and systems, sometimes globally, and working within tight project and client timelines with resource constraints. • Experience in building successful senior-level business relationships and facilitating conversations at all levels, including the C-suite. • The ability to work in a high-energy, fast-paced environment, collaborating with other divisions to achieve strong results. • Relevant business experience demonstrating a commercial mindset and an understanding of selling moments. • Relevant industry experience working in a B2B setting and a familiarity with the typical challenges faced by premier vendor clients in leading change. • Successful navigation of business processes. • A high degree of organization and proficiency leveraging internal systems. • Successful navigation of business systems and processes to obtain high client advocacy and business results. • Strong storytelling abilities, verbal and written communication, and social interactions and a proficiency with technology. • Spanish and/or Portuguese speaking proficiency preferred. Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate's primary work location, experience, training, education, and credentials. Base salary range: $67,000 - $120,000 For employees based in Washington State, the percentage listed here is an estimated bonus target as a percentage of base salary,in accordance with the Forrester Employee Bonus plan. Individual and company performance, as well as other eligibility criteria, will determine the actual incentive amount. Bonus target: 15% For information on benefits, please visit: https://forresterbenefits.com/ The application deadline is October 31, 2025. Please refer to the job posting on Forrester.com careers page if the deadline has been extended We're a network of knowledge and experience leading to richer, fuller careers. Here, we're always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It's a place where everyone is given the tools, support, and runway they need to go far. We'll be right there beside you, every step of the way. Let's be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor FLSA Status: Exempt Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester's recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment. Benefits at a Glance Benefits at a Glance - Cambridge