Forrest Solutions

Oversee front-of-house operations, manage client relationships, lead and develop hospitality teams, and ensure service excellence. | 5+ years of leadership in hospitality or guest services, strong interpersonal and organizational skills, proficiency in office software, and a professional demeanor. | Client Relations Manager About Forrest Solutions Forrest Solutions is the nation’s leading onsite outsourcing and staffing firm, delivering exceptional hospitality-driven workplace experiences. We partner with top organizations to manage front-of-house and guest service operations, enabling our clients to focus on what matters most — their core business. Position Overview The Client Relations Manager is a client-facing leadership role responsible for delivering a five-star guest experience across reception, meeting services, and event operations. This individual oversees a team of hospitality professionals, ensuring service excellence, seamless daily operations, and a consistently polished, welcoming environment. Reporting to the Client Relations Director (CRD) in New York, the Manager serves as the day-to-day ambassador of the client’s workplace experience, fostering relationships, managing performance, and driving continuous improvement. Key Responsibilities Client Experience & Relationship Management • Serve as the primary liaison between Forrest Solutions and the client, ensuring alignment with brand standards and workplace culture. • Maintain strong relationships through proactive communication, responsiveness, and an unwavering commitment to hospitality excellence. • Monitor client and guest satisfaction, resolve issues promptly, and identify opportunities to elevate the experience. • Partner with the CRD on regular business reviews and collaborate with fellow managers to share best practices. Operational Leadership • Oversee all front-of-house operations including reception, meeting coordination, guest services, and hospitality support. • Ensure daily readiness of all spaces — reception, lobbies, conference areas, and lounges — maintaining a “tour-ready” standard at all times. • Implement and refine operational workflows, SOPs, and training programs to support consistency and quality. • Track and report on service-level performance (SLAs, KPIs) and lead operational audits to ensure excellence. • Leverage technology and innovation to streamline processes and enhance the client experience. Team Leadership & Development • Lead, mentor, and inspire a team of reception and hospitality professionals to deliver genuine, anticipatory service. • Provide regular coaching, feedback, and recognition to promote professional growth and engagement. • Manage staffing, scheduling, and professional presentation standards. • Partner with the CRD and People Solutions team on performance management, employee relations, and training initiatives. • Foster a positive, inclusive, and service-driven culture where every team member feels empowered to create memorable experiences. Qualifications • 5+ years of leadership experience in hospitality, reception, or corporate guest services within a professional or luxury environment. • Proven ability to manage and inspire teams delivering five-star service in fast-paced, client-facing settings. • Strong client relationship management skills with a track record of delivering measurable service excellence. • Highly organized with the ability to manage multiple priorities and maintain composure under pressure. • Exceptional communication, presentation, and interpersonal skills. • Skilled in Microsoft Office Suite and Google Workspace; familiarity with hospitality management systems a plus. • Professional, polished, and hospitality-minded demeanor at all times. • Commitment to confidentiality, discretion, and operational integrity.

Lead daily print, mail, and records operations, manage and mentor team members, maintain client relationships, and ensure service level agreements are met. | 5+ years leadership in office services or legal support, 2 years legal print experience required, strong communication and client service skills, proficiency with Microsoft Office and Google Suite. | We are seeking a polished, client-facing Working Manager to oversee print, mail, and records operations within a prestigious law firm environment. This role is ideal for a professional people leader with strong problem-solving skills and a proven track record of managing service teams in fast-paced environments. Working Print Manager – Print, Mail Office Operation Nashville, TN 37203 | $30/hour | Free Onsite Parking | Monday–Friday What You’ll Do • Lead daily operations for print, mail, and records services. • Build and maintain strong client relationships with law firm leadership. • Ensure SLAs and KPIs are met while driving continuous improvement. • Manage, mentor, and develop team members for long-term success. • Represent services with professionalism, discretion, and attention to detail. What We’re Looking For • 5+ years’ experience in leadership within office services, hospitality, or legal support. • Law firm experience strongly preferred. • Strong people management and client service skills. • Skilled in problem-solving, communication, and workflow management. • Proficient in Microsoft Office and Google Suite. Why Join Us • Work directly with a prestigious law firm client • Lead and mentor a high-performing service team • Competitive pay at $30/hour • Free daily onsite parking If you are a professional, client-focused leader ready to make an impact in a fast-paced legal environment, we’d love to connect with you. Equal Opportunity Employer Statement: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Type: Full-time Pay: $26.00 - $30.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Application Question(s): • This role requires strong communication with high-end clients. What is your experience level with Outlook, Calendar, and Excel (Beginner, Intermediate, Expert)? Education: • High school or equivalent (Preferred) Experience: • Lead/manage or supervise a team: 3 years (Preferred) • legal print: 2 years (Required) Work Location: In person