ForgeFit

Responding to customer inquiries, resolving issues, and maintaining records to ensure customer satisfaction. | At least 1 year of customer service experience, strong communication skills, and familiarity with support tools. | Job Title: Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country. About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. What You'll Do • Respond to customer inquiries via phone, email, and chat with professionalism and care • Help customers with orders, shipping questions, product details, and troubleshooting • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams • Keep accurate records of customer interactions using CRM • Proactively follow up on customer needs and ensure satisfaction • Maintain up-to-date knowledge of ForgeFit's product lines and service policies What We're Looking For • 1+ years of experience in a customer service, support, or client-facing role • Strong communication and problem-solving skills • Ability to stay organized and manage multiple priorities • Comfortable using CRM or support tools • A positive attitude and genuine desire to help others • Interest in fitness or familiarity with gym equipment is a plus What We Offer • Competitive hourly pay based on experience • Comprehensive benefits including health, dental, vision, 401k, and paid time off • 100% remote work with a collaborative and supportive team • Ongoing training and opportunities for career growth • The chance to support a brand that makes a real impact in the fitness world Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

Leading enterprise transformation initiatives, managing complex portfolios, and advising C-suite executives. | Extensive senior leadership experience in transformation, customer success, and strategic programs, with skills in stakeholder management, data analytics, and change management. | Job Title: Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country. About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. What You'll Do • Respond to customer inquiries via phone, email, and chat with professionalism and care • Help customers with orders, shipping questions, product details, and troubleshooting • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams • Keep accurate records of customer interactions using CRM • Proactively follow up on customer needs and ensure satisfaction • Maintain up-to-date knowledge of ForgeFit's product lines and service policies What We're Looking For • 1+ years of experience in a customer service, support, or client-facing role • Strong communication and problem-solving skills • Ability to stay organized and manage multiple priorities • Comfortable using CRM or support tools • A positive attitude and genuine desire to help others • Interest in fitness or familiarity with gym equipment is a plus What We Offer • Competitive hourly pay based on experience • Comprehensive benefits including health, dental, vision, 401k, and paid time off • 100% remote work with a collaborative and supportive team • Ongoing training and opportunities for career growth • The chance to support a brand that makes a real impact in the fitness world Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

Prospect and close new business with gyms and fitness centers, deliver product presentations, and manage customer relationships to meet sales goals. | At least 1 year of sales experience, strong communication and relationship-building skills, self-motivated and organized, with a passion for fitness as a plus. | Job Title: Outside Sales Representative Company: ForgeFit Location: (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge fitness equipment to gyms and fitness centers nationwide. We’re not just another distributor, we’re a trusted partner in helping fitness facilities grow stronger, perform better, and stay ahead of the competition. Every piece of equipment we sell is backed by our 100% Performance Guarantee. We’re looking to hire driven, energetic sales professionals to help us expand our reach and impact. About the Role As a Outside Sales Representative, you’ll play a key role in driving ForgeFit’s growth by connecting with gym owners, fitness directors, and training facility managers. Your mission: identify their needs, present tailored equipment solutions, and build lasting relationships that power their success, and ours. What You’ll Do Prospect, qualify, and close new business with gyms and fitness centers across the country Build and manage a pipeline of warm and cold leads using CRM tools Deliver consultative product presentations and solutions via phone, video, and email Maintain strong product knowledge and stay updated on industry trends Collaborate with internal teams to ensure smooth fulfillment and customer satisfaction Meet or exceed monthly sales goals and KPIs What We’re Looking For 1+ years of sales experience (B2B or fitness/health-related a plus) Strong communication and relationship-building skills Comfortable with outbound outreach and closing sales virtually Self-motivated, goal-oriented, and highly organized Passion for fitness or knowledge of gym equipment is a bonus What We Offer Competitive base pay + commission (uncapped earning potential) Flexibility with a supportive team culture Onboarding and product training Opportunities for growth and advancement A chance to represent a brand that stands behind its products and partners Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.