Forerunner

Automate IT workflows, manage SaaS user accounts, maintain SOC 2 compliance, and implement AI governance tools. | 3-7+ years in IT operations or systems administration with scripting skills and familiarity with IAM and SOC 2 controls. | Job Title: IT Consultant (Automation, Compliance & AI Enablement) Location: Remote OK, Hybrid preferred (New York, Berkeley, Portland ME) Type: Contract - 10-20 hrs/week for 3+ months, with possibility to extend. About the Role We are seeking an IT Consultant to help scale and modernize our internal and customer-facing IT operations. This role is focused on automating manual IT processes, supporting compliance (SOC 2 and public-sector requirements), and responsibly leveraging AI tools to improve efficiency without compromising security. You’ll work at the intersection of IT operations, security, and customer enablement—supporting both internal teams and external stakeholders (including city, county, state, and federal partners). This is a hands-on role for someone who can both execute and design better systems as we grow. Key Responsibilities IT Operations & Automation Provision, manage, and deprovision user accounts across systems (Google Workspace, SaaS tools, etc.) Handle day-to-day incoming IT support requests Identify manual, repetitive IT workflows and design automated solutions Build and maintain scripts, integrations, or workflows to streamline IT operations Improve onboarding/offboarding processes for speed, accuracy, and auditability Compliance & Security (SOC 2 + Public Sector) Support SOC 2 controls, audits, and ongoing compliance processes Maintain and improve IT policies, procedures, and documentation Partner with engineering teams to enforce good security practices including access controls and least-privilege principles Respond to customer IT/security questionnaires (including government entities) Ensure systems and processes meet requirements for public-sector customers Customer-Facing IT Support Provide documentation and evidence required by customer IT departments Support security reviews and vendor onboarding processes Act as a liaison between internal technical teams and external compliance stakeholders AI Enablement (Responsible Use) Identify opportunities to leverage AI tools to improve IT workflows and documentation Establish and enforce guidelines for safe and compliant AI usage (data handling, access control, privacy) Evaluate AI tools with a clear understanding of risks, limitations, and appropriate use cases Required Qualifications 3–7+ years of experience in IT operations, IT consulting, or systems administration Hands-on experience with identity and access management (IAM) and SaaS provisioning Familiarity with SOC 2 controls, audits, and security best practices Experience supporting compliance requirements for enterprise or public-sector customers Strong scripting or automation skills (e.g., Python, Bash, or no-code/low-code tools) Ability to create clear, audit-ready documentation Preferred Qualifications Experience working in a high-growth startup (Series A–C) Familiarity with tools such as Google Workspace, MDM, Vanta, and cloud infrastructure like AWS, GCP etc. Experience responding to security questionnaires (RFPs, vendor risk assessments) and flags Exposure to frameworks beyond SOC 2 (e.g. NIST, FedRAMP, CJIS, GDPR) Experience implementing or governing AI tools in a business environment Key Traits We’re Looking For Systems thinker: You don’t just execute tasks—you redesign and automate them to scale Detail-oriented: You understand that compliance and security require precision Pragmatic: You balance speed with risk in a startup environment Clear communicator: You can translate technical and compliance concepts for non-technical stakeholders Ownership mindset: You see gaps and fix them without waiting Why This Role Matters This role is critical to enabling the company to scale Forerunner into regulated environments. You’ll directly impact our ability to win and support public-sector customers while building a modern, automation-first IT function. Compensation is ~$70–$85/hr, depending on experience.

The Senior Product Designer will lead complex, cross-functional work, from defining problem spaces and success metrics to shipping polished, accessible workflows. They will collaborate with PM and Engineering to clarify problems, design end-to-end flows, and contribute to the design system. | Candidates should have experience leading product design projects from discovery to launch, showcasing systems thinking and user research depth. Proficiency in Figma and the ability to communicate design choices effectively are essential. | Hi! We're Forerunner. We build modern software that helps local governments manage risk, strengthen resilience, and simplify critical workflows. From floodplain management, emergency response, and disaster recovery, to grant tracking, code enforcement, and infrastructure oversight — our platform supports agencies across a wide range of use cases so communities can make faster, smarter decisions when it matters most. Our mission is simple: communities deserve tools as dynamic and adaptive as the challenges they face. We’re here to support the public servants on the front lines of resilience and governance. About the position: Great design builds trust. At Forerunner, it also helps communities adapt to change. We’re looking for a Senior Product Designer to own complex, cross-functional work — from defining problem spaces and success metrics to shipping polished, accessible workflows. Some days you’ll be deep in research and systems thinking; other days you’ll sweat interaction details and run design reviews to ensure quality. If you like moving between vision and detailed execution, you’ll feel right at home. Your work will help public servants track grants, enforce codes, manage assets, and communicate risk — the everyday decisions that keep communities safe and running. You’ll set a high bar for clarity and responsibility, because when those services affect people’s lives and futures, design can’t be an afterthought. What You’ll Do Discover & Define Partner with PM + Eng to clarify problems, define scope, and set measurable outcomes. Lead discovery: interviews, task analyses, field / context research; turn insights into strategy. Anticipate edge cases, constraints, and operational realities early. Design & Deliver Design end-to-end flows across web and mobile, from low-fi to high-fi. Prototype quickly (Figma, lightweight code when helpful) and validate with users. Drive implementation with engineering and run final design reviews before launch. Systematize Contribute to our design system (Figma + component library), ensuring scalable, accessible patterns. Document rationale and decisions so teams can move faster with confidence. Collaborate & Influence Build trusted relationships with PM, Eng, and CS; facilitate alignment in ambiguity. Communicate clearly to drive decisions and tell compelling product stories. Share feedback generously; help raise the quality bar across teams. About you You’ve led complex product design projects before — from early discovery through to launch — and influenced product direction, not just executed on it. Your portfolio shows systems thinking, crisp UX, and an ability to simplify complex workflows. You bring depth in user research and product judgment: you know how to frame problems, validate solutions, and connect design choices to measurable outcomes. You’re fluent in Figma and comfortable building and evolving design systems; you can prototype at multiple fidelities to communicate ideas. You’re a clear communicator who can tell compelling product stories and align cross-functional partners. You thrive in ambiguity and bring proactive ownership to defining problem spaces and solutions. You’re collaborative and humble — you elevate teammates, welcome feedback, and contribute to design culture. (Typically this means 5–8 years of experience in product design or equivalent depth — but we care more about the impact you’ve had than the exact number of years.) Bonus: experience in civic tech, climate tools, or other high-stakes, data-heavy domains. Our team has a lot to offer. Forerunner is an early stage company with an interdisciplinary team. We are motivated by seemingly intractable problems and work hard to support one another. High bar. We sweat details in flows, interactions, and storytelling because great design builds trust. Earlier this year, our team spoke at Figma’s Config about design for climate resilience (watch here) — a reflection of how seriously we take design craft across the company. We're mission-driven. Our mission orients our business strategy and pushes us to work with a sense of urgency. We’re in the weeds -- our entire team spends time engaging with our partners in the field to better understand the real-world problems they face. We're a small team. As a member of our growing team, you will quickly become an invaluable part of our organization and have a meaningful impact on our business and technical direction. We welcome unique perspectives and backgrounds. Your opinion matters and we hope you'll share it. We're a remote-first organization, with offices in NYC, San Francisco and Portland, ME. Many members of our team work remotely, but we have small offices in San Francisco and Portland, ME. We offer schedule flexibility for all of our employees and ask for accountability in return. We want you to be happy and healthy. Forerunner offers competitive compensation, health/vision/dental coverage, and commuter benefits. We also have a quarterly wellness reimbursement so that you can have flexibility in defining what “health” means to you. The salary range for this position is $160,000-$190,000. This posting may span more than one career level. Compensation is determined based on a variety of factors, including an individual’s skills, experience, qualifications, and working location. Forerunner is an equal opportunity employer committed to embracing diversity and the perspectives of individuals from all backgrounds.