Forbes Advisor

Oversee the planning, execution, and delivery of marketing projects, ensuring alignment with business goals and stakeholder expectations. | Extensive experience in project management, strong communication skills, familiarity with marketing and digital media, and relevant certifications like PMP or PRINCE2. | At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance, so they can make informed decisions they feel confident in and get back to doing the things they care about most.We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Forbes Advisor boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Forbes Advisor's global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel. Job Description Forbes Advisor is hiring! We are searching for a Program Manager who will play a pivotal role in shaping ourselves as a tech leader in the US market. The Program Manager will play a crucial role in ensuring the successful delivery of projects within the Forbes Advisor team. Reporting to the UK-based Lead Program Manager, the Program Manager will oversee the planning, execution, and delivery of product initiatives in our Search Engine Marketing space. This role requires a strong background in project management, excellent communication skills, and the ability to work effectively with cross-functional teams, particularly in Marketing, Product and Engineering. Experience in the affiliate marketing space and paid marketing is preferential. This is an exciting opportunity to lead and influence the key areas of our business, while working in an environment that values innovation, creativity, and adaptability. Responsibilities: • Oversee the end-to-end delivery of projects within Paid Marketing team, supporting the Search Engine Marketing teams across all verticals. Develop detailed project plans, including timelines, resource allocation, and risk management. Ensure projects are delivered on time, within scope, and within budget. • Collaborate with stakeholders, technical and product teams and third parties to define project requirements and deliverables. Facilitate communication and coordination between cross-functional teams. Monitor team performance and provide guidance to ensure project objectives are met. • Serve as the primary point of contact for project-related communications with internal and external stakeholders. Provide regular updates to senior leaders on project status, risks, and issues. Manage stakeholder expectations and ensure alignment on project goals and outcomes. • Collaborate with key stakeholder teams in the Social and Native to ensure successful product launches, adoption, and customer satisfaction. Qualifications: • Proven track record of successfully managing complex projects from initiation to completion. • Strong knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall). • Excellent communication, interpersonal, and leadership skills. • Ability to work effectively in a fast-paced, dynamic environment. • Experience with project management tools such as JIRA, Trello, or Microsoft Project. • PMP, PRINCE2, or similar project management certification is a plus. Preferred Experience: • Experience in the Financial Services, Insurance, Home, Health, or Legal sectors. • Familiarity with the digital media landscape and publisher platforms. • Experience in affiliate marketing and paid marketing. • Understanding of lead generation and comparison journey processes. Qualifications Additional Information Forbes Advisor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #LI-REMOTE #LI-NM1

Lead and optimize call center operations, design sales strategies, manage KPIs and workforce, collaborate cross-functionally, and report to executive leadership. | 5+ years in call center operations, strong problem-solving, communication, organizational skills, stress management, and proficiency in Microsoft Office. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Forbes Advisor is looking for a Director of Call Center Operations with an entrepreneurial spirit who thrives in a team, goal-oriented environment. Reporting to GM, the individual in this role will work closely with stakeholders for the vertical in identifying, executing, and optimizing growth opportunities for the call center team. • Define the long-term vision for call center operations that aligns with overall company objectives and growth plans. • Design and execute effective inbound and outbound sales strategies to maximize lead generation and conversion, ensuring the team meets and exceeds revenue and growth targets. • Establish KPI frameworks (conversion, handle time, service levels, customer satisfaction). • Work with BI to manage performance dashboards and KPI tracking (e.g. conversion rates, average handle time, service levels). • Provide executive oversight of workforce planning, scheduling, and real-time management to ensure operational excellence at scale. • Work cross-functionally with other GMs, business development and product teams to integrate call center operations across company-wide initiatives. • Champion adherence to industry regulations, company policies, and QA standards, maintaining a risk-aware culture. • Sponsor the adoption of best-in-class technologies (Salesforce, Five9, NICE, Genesys) and continuous process improvements. • Prepare and present performance reports to executive leadership, highlighting trends, insights, and recommendations. Qualifications • 5+ years of experience in call/contact center operations • Exceptional problem-solving and decision-making skills • Strong communication and organizational skills • Ability to manage stress well, and juggle multiple account challenges at once. • Fluent in Microsoft Word, Excel and PowerPoint Requirements • 5+ years of experience in call/contact center operations • Exceptional problem-solving and decision-making skills • Strong communication and organizational skills • Ability to manage stress well, and juggle multiple account challenges at once. • Fluent in Microsoft Word, Excel and PowerPoint At Forbes. Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance, so they can make informed decisions they feel confident in and get back to doing the things they care about most. We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Forbes Advisor boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Marketplace’s global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel.