Forbes Advisor

Own and drive the health product vertical, collaborating with cross-functional teams to develop and execute product strategies, and optimize performance based on data insights. | Over 6 years of product management experience, with proven knowledge of the US Health market, full product lifecycle management, and strong stakeholder communication skills. | At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance, so they can make informed decisions they feel confident in and get back to doing the things they care about most.We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Forbes Advisor boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Forbes Advisor’s global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel. Job Description Forbes Advisor is hiring! We are searching for a Product Manager who will play a pivotal role in shaping ourselves as a tech leader in the US Health market. Reporting into the UK-based Head of Product, you will collaborate closely with senior stakeholders, customers, and cross-functional teams to drive product discovery, development, and delivery. This is an exciting opportunity to lead and influence the key areas of our business while working in an environment that values innovation, creativity, and adaptability. Responsibilities: • Take full ownership of the Health product vertical, leading initiatives that balance user needs, technical feasibility, and business goals. Drive both strategy and execution, ensuring the roadmap supports long-term growth. • Work collaboratively with cross-functional teams—including engineering, design, analytics, and commercial—to deliver best-in-class product experiences from concept through to release and beyond. • Define and manage a structured product backlog. Clearly prioritise initiatives based on impact, resource availability, and strategic alignment, while staying responsive to new information. • Dive deep into user behaviours, feedback, and data to understand what drives value. Regularly test assumptions through prototyping, experimentation, and structured discovery. • Track performance across key metrics, identifying areas of improvement and driving iterative enhancements post-launch. • Act as the central point of communication across the business for your product area, ensuring transparency, managing stakeholder expectations, and aligning on shared outcomes. • Play a key role in refining product development practices across the team—bringing experience, structure, and a proactive mindset to each challenge. Qualifications: • 6+ years of experience in product management, with a strong track record of delivering high-impact features or owning a product area • Proven experience of the US Health market, an extensive knowledge of key market trends and lead generation journeys • Confident working across the full product lifecycle—from discovery and definition to delivery and iteration • Comfortable leading cross-functional teams and managing input from multiple stakeholders • Data-driven, with the ability to define and track performance metrics, and use insights to inform decisions • Strong communication and influencing skills, able to build alignment and manage trade-offs • Curious, collaborative, and proactive in identifying new opportunities or resolving blockers What We Offer: • A visionary role with the freedom to shape the tech stack and strategic direction of your product area. • Build a modern serverless setup, moving away from monolithic solutions to version-controlled services and stores. • Work with exciting brands like Forbes in a rapidly expanding environment. • Enjoy a supportive and agile culture that encourages innovation and embraces change. Additional Information Forbes Advisor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #LI-REMOTE #LI-NM1

Lead and optimize call center operations, design sales strategies, manage KPIs and workforce, collaborate cross-functionally, and report to executive leadership. | 5+ years in call center operations, strong problem-solving, communication, organizational skills, stress management, and proficiency in Microsoft Office. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Forbes Advisor is looking for a Director of Call Center Operations with an entrepreneurial spirit who thrives in a team, goal-oriented environment. Reporting to GM, the individual in this role will work closely with stakeholders for the vertical in identifying, executing, and optimizing growth opportunities for the call center team. • Define the long-term vision for call center operations that aligns with overall company objectives and growth plans. • Design and execute effective inbound and outbound sales strategies to maximize lead generation and conversion, ensuring the team meets and exceeds revenue and growth targets. • Establish KPI frameworks (conversion, handle time, service levels, customer satisfaction). • Work with BI to manage performance dashboards and KPI tracking (e.g. conversion rates, average handle time, service levels). • Provide executive oversight of workforce planning, scheduling, and real-time management to ensure operational excellence at scale. • Work cross-functionally with other GMs, business development and product teams to integrate call center operations across company-wide initiatives. • Champion adherence to industry regulations, company policies, and QA standards, maintaining a risk-aware culture. • Sponsor the adoption of best-in-class technologies (Salesforce, Five9, NICE, Genesys) and continuous process improvements. • Prepare and present performance reports to executive leadership, highlighting trends, insights, and recommendations. Qualifications • 5+ years of experience in call/contact center operations • Exceptional problem-solving and decision-making skills • Strong communication and organizational skills • Ability to manage stress well, and juggle multiple account challenges at once. • Fluent in Microsoft Word, Excel and PowerPoint Requirements • 5+ years of experience in call/contact center operations • Exceptional problem-solving and decision-making skills • Strong communication and organizational skills • Ability to manage stress well, and juggle multiple account challenges at once. • Fluent in Microsoft Word, Excel and PowerPoint At Forbes. Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance, so they can make informed decisions they feel confident in and get back to doing the things they care about most. We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Forbes Advisor boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Marketplace’s global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel.