Food Lion

Manage store operations, supervise staff, ensure customer satisfaction, and meet financial goals. | High school diploma preferred, strong interpersonal and organizational skills, ability to lead others, and physical ability to perform store duties. | Category/Area of Expertise: Retail Operations Job Requisition: 479220 Address: USA-NC-Raleigh-3415 Avent Ferry Rd Store Code: Store 01454 Grocery (7224170) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Duties And Responsibilities • Manage the Grocery Department, including hiring, training and developing department associates • Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports • Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation • Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy • Support the achievement of budgeted financial and operating results • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers • Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations • Control store expenses through proper ordering, care for supplies and equipment • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained • Ensure Grocery Department schedules are written to provide extraordinary customer service at all times • Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department • Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines • Observe and correct all unsafe conditions that could cause associate or customer accidents • Record and report all associate and customer accidents in accordance with established Food Lion procedures • Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses • Assist with the physical inventory of product on hand bi-annually • Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized • Ensure compliance with local, state and federal regulations • Adhere to all company guidelines, policies and standard practices • Maintain security standards • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales • Perform all other duties as assigned" Qualifications • High school graduate or equivalent preferred • Excellent interpersonal, organizational, communication and customer service skills • Good understanding of store operations preferred • Ability and willingness to learn multiple tasks and technical requirements of the job • Ability to use technical information to solve problems • Ability to lead and direct others • Must meet minimum age requirements to perform specific job functions • Must be able to meet the physical requirements of the position, with or without reasonable accommodations • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation" Physical Requirements • Ability to use computers and other communication systems required to perform job functions • Ability to use hand held computers for orders, mark downs, scan outs, and inventory • Stand 100% of the time, frequently walking short distances • Ability to push or pull up to 2000 pounds using a pallet jack or float • Perform repetitive hand and arm motions • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level • Meet established volume activity standards for the position • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time • Have sufficient visual ability to check invoices, dates, and other written documents" Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Oversee store operations during evening hours, manage staff, ensure safety and compliance, and meet sales and operational goals. | High school diploma, store management experience, strong interpersonal skills, and physical ability to perform job duties. | Evening Operations Manager job at Food Lion. Banner Elk, Avery County, NC. Job Title: Evening Manager Job Code: 124 Department: Grocery Reports To: Store Manager Primary Purpose: Responsible for retail store operations during the evening hours making decisions impacting store associates, merchandise quality and presentation and the level of service offered to our customers. Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels. Duties and Responsibilities:  Assist the Store Manager and Assistant Store Manager with the day-to-day operations of the entire store  Responsible for hiring, training, and developing associates  Manage performance through performance management, coaching, appraisal and disciplinary efforts  Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service  Provide leadership and motivation within the store to promote a culture reflective of Food Lion’s Guiding Principles, Core Values, Vision and Strategy  Ensure proper control of all store funds and company assets  Observe and correct all unsafe conditions that could cause associate or customer accidents  Observe and ensure compliance with company guidelines, policies, standard practices, security, safety, and food safety standards  Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems  Support the achievement of store budgeted financial and operating results  Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices to ensure that inventory and moneys are accounted for; provides coaching for associates to recognize and prevent losses  Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures  Ensure compliance with local, state and federal regulations  Ensure that staffing schedules across departments meet the business needs  Constant interaction with associates; ensure associates understand Food Lion’s expectations and have the tools and training to be successful  Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses  Perform all other duties and projects as assigned Qualifications:  High school graduate or equivalent  Department Manager or equivalent experience required  Strong understanding of store operations and total store merchandising techniques  Excellent interpersonal, customer service and communication skills  Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job  Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances  Desire and ability to lead and manage associates throughout multiple departments  Must meet minimum age requirements to perform specific job functions  Must be able to meet the physical requirements of the position, with or without reasonable accommodations  Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation Physical Requirements:  Ability to use computers and other communication systems required to perform job functions  Ability to use hand held computers for orders, mark downs, scan outs, and inventory  Stand 100% of the time, frequently walking short distances  Ability to push or pull up to 2000 pounds using a pallet jack or float  Perform repetitive hand and arm motions  Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion  Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners  Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level  Meet established volume activity standards for the position  Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time  Have sufficient visual ability to check invoices, dates, and other written documents